Care Homes Owned by Beritaz Care in Surrey

The level of care and compassion shown to our Mother was excellent. Patience and humour of the staff was endless. And when Mum returned to the care home after being discharged from hospital for end of life care all the staff were so supportive of me and our family

Although Mum was only with Springkell for six months, during that time, she was cared for with great respect and dignity. Nothing was to much trouble. She celebrated her 92nd birthday with them. The staff team, always had a warm welcome and smile. I was kept informed every step of the way. Could not have asked for more. Thank you all.

My only worry is she needs to try and mix a bit better and sometimes she says she would like to spend a bit of time on her room but I have explained that they like everyone downstairs so they can be looked after and kept an eye on

Would recommend this care home to anyone in the area who needed looking after

We feel incredibly lucky to have found such a warm, welcoming, and caring home for my mum. Moving a loved one into a care home is a very emotional and difficult time for any family, and being faced with that decision can feel overwhelming.

Thankfully, we were fortunate enough to secure a place at Springkell House. From the very beginning, the staff have been outstanding. They made both my mum and our family feel genuinely welcome and supported during what could have been a very stressful transition.

It gives us great comfort knowing that when mum is there, she is so well cared for. The team consistently goes above and beyond, not only in looking after her but also in supporting us, always available to answer any questions.

We are truly grateful for the kindness, compassion, and dedication shown by everyone at Springkell House.

Perhaps the greatest accolade we can provide is that we felt comfortable and confident in entrusting the care of our father to the kind and professional staff and management at Ashton Manor.

My husband has been resident at Ashton Manor since last June and we think very highly of the staff and the care he has received. The hospital wanted us to arrange a room in a nursing home at short notice and this was quickly sorted out in a kind and helpful way. I visit frequently and have never heard a cross word, even when behaviour is challenging. All the family are made welcome to visit. My husband particularly likes access to the garden and enjoys the excellent food.

I have volunteered for two years now, since the time my wife died. She was at Ashton Manor for five years. I volunteer because I want to repay, in however small a way, the very special level of care and kindness that she received. I too was always made welcome whenever I visited; and I still am, to the extent that I always look forward to a visit. Every member of staff is so friendly - and they all smile a smile which is always unforced and genuine. I would be totally disorientated if I no longer had reason to visit.

My 90 year old mother has been at Ashton Manor for over 5 years and I have nothing but praise for all the staff who go out of their way to make the residents' lives as pleasant as possible with endless patience, friendliness and kindness. All the residents are treated with the greatest respect, and the staff are always smiley and friendly with family members and friends who visit. The management is exceptional too, which I think is why the staff all seem to enjoy their roles, and Ashton Manor is run very smoothly.

I really wouldn't hesitate in recommending Ashton Manor to anyone - we have absolutely no regrets in choosing it for my mum (during Covid when we couldn't even visit in person!).

The rooms are clean and the food is good and plentiful.

My friend has been a long term resident and I have been impressed over the years by the consistently high quality of care provided. The facilities are well maintained and bright and welcoming. The staff are always approachable and communicative. They have a good rapport with the residents and endless patience giving them self-determination whenever possible. Staff training and development is a particular concern of the management and this is reflected in the good retention rate, which aids the stability of the experience for residents. They have been very good at keeping me informed about medical developments and issues and have helped with form filling for financial and legal purposes.

She struggled to settle at first, but all the staff at Roberston's were unfailingly kind, supportive and reassuring, and she soon felt much happier. Over the almost 2 years Mum was in the care home she made friends, loved the food, enjoyed the variety of activities - especially anything musical - and was looked after so well by caring and compassionate staff who feel genuine affection for the residents. Mum passed away at the beginning of February this year, but we are so happy that we found Robertson's - it feels very strange not to see all the carers and nursing staff every week when we visit! Thank you to all of you.

All the staff offered wonderful care to my husband in his final weeks; treating him with dignity and making sure he was comfortable and pain free. The staff were very welcoming and friendly towards me.

We get regular updates & are able to visit anytime. The staff work hard to find the interests of Mum & include these in her activity programme. Shes beginning to look back to her happy self. Jozef & his team are always smiling, caring and extremely patient. We leave our visits reassured Mums in safe hands.

My father moved into Robertson's house over 3 years ago, before that he was in hospital and I was told he was end of life. From the moment he arrived at Robertsons he started to improve, the staff treated him with kindness, dignity and patience and he received exceptional care, he went from being bed bound to mobilising with a walking frame. He enjoyed wonderful food and took part in various activities. I was always made to feel very welcome whenever I visited him and I knew he was well looked after. All the staff are kind and caring and make Robertsons feel like a family. Sadly my father passed away recently but I know the last few years of his life at Robertsons he received the best care possible for which I am truly grateful. Diane (Daughter)

From the very first visit, Jozef and his team showed hospitality, an open welcome and a desire to meet the needs of my mother with flexibility. A very difficult decision was made easier with the support and advice of the home. Staff have been outstanding in supporting my mother's transition and the whole settling in process. In a few short months, my mother considers Sprinkell House her home. I receive regular updates and am able to drop in without booking a visit. The home have found out special interests of my mother and included these in her activity programme. She looks so much better than she did in hospital - back to a happier self. Staff are always patient, positive and cheerful. I cannot believe how well she has settled. Staff and Josef always make you feel as if they have all the time in the world to talk to you. I cannot be more thankful.

Although it is relatively early days for my mother-in-law to be living in a care facility we are comforted by the fact that we know that she is safe and getting the best possible care in an excellent care home.

I know that returning dad to Robertsons was the right decision and I believe that he had the best possible care for the last two months of his life.

My dad a resident for almost 3 years, is very content- the best recommendation!

Before entering Robertsons my mother suffered an on-going leg condition. When she suffered an infection the home's registered nurse explained the measures undertaken to identify & treat it, infection control procedures (including visitor restrictions) and the specialist NHS scans to find the underlying cause. Gratefully Robertsons has 'in-house' registered nurses with detailed knowledge of resident's & their medical profiles. My Mother's mobile phone enables my daily contact however her decline has resulted in it being mislaid & keypad errors. Likewise, the TV remote control presents its own challenges. Staff helping to resolve such issues is an example of the carer's helpfulness I've experienced. The Manager, Gabi, ensues relatives are updated with the home's major redevelopment that will ensure Robertsons has a bright future. The home's new electronic visitor log, a small example of the home's continual improvements, enhances confidentiality & record keeping.

Mum went to stay at Springkell for 3 weeks to give me some respite. I found all of the staff that I met to be lovely and caring. Everything was very well organised and a very easy experience for me. The home is bright and welcoming and mums room was lovely, warm and cosy. I feel mum was very well looked after and I will pop mum in the home again when I need some respite. I would highly recommend this care home.