Beritaz Care in Surrey | 3 Care Homes

Review of
Springkell House Care Home
from S T (Respite Resident) published on 6 August 2025

Submitted via Website • Report

Overall Experience

Our parent needed a brief spell of respite care to recover from a hospital stay. The attention to detail by the staff was excellent. The care for our parent and the support for the permanent residents was lovely.
There is a genuine sense of community between staff and residents. The respite support

was just what was needed and the self contained flat which was provided was beyond that which we expected to be provided.
We would definitely return to Soringkell and our parent commented on the way supported was offered and the kindness of everyone.

Reply from Jozef Tomko, Home Manager at Springkell House Care Home

Thank you so much for your kind feedback regarding your recent respite stay with us. We're truly delighted to hear that you had a positive experience and felt well cared for during your time here.Our team works hard to ensure every resident feels safe, comfortable, and supported, whether staying short-term or long-term. It's wonderful to know that their efforts made a meaningful difference to you.Wishing you all the very best - Home Manager

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Review of
Ashton Manor Nursing Home
from F B (Daughter of Resident) published on 21 July 2025

Submitted via Website • Report

Overall Experience

Mum moved to Ashton Manor in May 2022. During mum's 3 years at Ashton Manor she was treated with respect and understanding by all the staff.

As a family, we were welcomed in and every kindness shown to us, from the initial settling in process (which mum found difficult) to mum's final days. We were

encouraged to make mum's room homely, placing favourite items around her and a smart speaker so she could listen to songs she loved. The manager or members of her team were always on hand to answer any queries or just give us a reassuring word when needed.

The care given to mum was exemplary, always with a gentle word, a smile and kindness. In my opinion mum could not have received more professional and dedicated care than she did at Ashton Manor.

A difficult time for all concerned was eased by the caring nature of the manager and her team.

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Review of
Ashton Manor Nursing Home
from Teresa B (Daughter of Resident) published on 18 July 2025

Submitted via Website • Report

Overall Experience

I cannot fault the care given by the staff at Ashton Manor. They looked after my mum for 3 years with respect and kindness, allowing her to retain her dignity until the end of her life. She formed close bonds with the staff and went above and beyond to make her feel at home. They also looked after us,

her family, especially at the end. We cannot thank them enough.

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Review of
Ashton Manor Nursing Home
from A M (Daughter-in-law of Resident) published on 7 July 2025

Submitted via Website • Report

Overall Experience

Ashton Manor was recommended to us by a friend.
When we viewed Ashton Manor looking for a care home for my mother in law we instantly had a positive feeling about the home. Staff were all welcoming and friendly.
Ashton Manor is a listed building in a village and has pretty grounds. All the rooms

are slightly different but all were clean and well equipped. My mother in law has settled in well and we have nothing but praise for the care she receives. We are always made to feel welcome when we visit.
Recently it was my mother in laws birthday and staff were really helpful in setting up a space in the garden where lots of us could visit at the same time to share tea and cake.
The only negative thing has been a problem with the lift which did limit my mother in law going downstairs for a little while. Staff did bring my mother in law down stairs manually in the very hot weather .
My mother in law always appears content and happy.

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Review of
Springkell House Care Home
from Julie T (Daughter of Resident) published on 3 July 2025

Submitted via Website • Report

Overall Experience

My father has been at Springkell House for the last 8 months as he is unable to live independently now.
It took a short while for him to adjust to his new living arrangements, as it would do with new any resident giving up their home.
Although it took a little period of adjustment he loved all of

the staff and the home overall.
He now loves being at Springkell and wouldn't want to be anywhere else.
He has no complaints. He loves the staff and the food, and enjoys some of the many activities that are available.
He loves his room with all of his pictures on the wall.

Reply from Jozef Tomko, Home Manager at Springkell House Care Home

Thank you so much for your kind and heartfelt feedback. We are truly grateful that you took the time to share your father's positive experience with us at Springkell House.It means the world to our team to know that he felt comfortable, respected, and engaged while in our care. We always strive to create a welcoming and supportive environment for our residents, and it's wonderful to hear that our efforts made a meaningful difference for both your father and your family. We also appreciate your recognition of our staff and the communication you received-transparency and trust are so important to us in building strong relationships with families.Please know that your kind words have been shared with the entire team.Warm Regards the Manager

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Review of
Springkell House Care Home
from Joy H (Daughter of Resident) published on 26 June 2025

Submitted via Website • Report

Overall Experience

We are privileged to have our father at Springkell House. A very warm and homely atmosphere welcomes you at the door. Bright and cheerful bedrooms. Lounge areas are inviting and cosy and the dining room is a lovely space to eat and chat with friends.The team wanted to know everything about our father,

it was evident that they are very skilled, caring and thoughtful. Dad has become happy and his well-being has greatly improved. He is safe and secure. There is a family feel to the home and the staff show nothing but patience, kindness and respect, with courtesy and professionalism. Staff genuinely doing a job which they enjoy. All health matters are referred to the local GP who visits weekly. Thrown into the mix are podiatrist, hairdresser and optician visits. Following an eye examination glasses were prescribed. Brilliant laundry services. We are constantly kept up to date via emails and phone calls and decisions are made together. Dignity is key, and this is where you will find it.

Reply from Jozef Tomko, Home Manager at Springkell House Care Home

Thank you so much for your kind review. We're truly grateful for your trust and support. It means a great deal to our team to know that our care has made a positive impact. We're committed to providing a safe, comfortable, and loving environment for all our residents-and it's wonderful to hear that reflected in your experience.

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Review of
Robertson Nursing Home
from A M (Daughter of Resident) published on 20 June 2025

Submitted via Website • Report

Overall Experience

My father was a resident from July 2021 to June this year when he sadly passed away. During that time, the staff at Robertson treated him with great care and he was very happy indeed. I am quite sure that the kindness, sympathy and medical skill shown by the carers, nurses and administrative staff,

prolonged Dad's life. Working with them, to understand Dad's need, we were able to give him an untroubled, relatively pain free last few years. I will always be grateful to all the Management and staff at Robertson, for their help and understanding. They truly made Dad feel part of their family and I will never forget this.

Reply from Gabriella Konczol, Manager at Robertson Nursing Home

Thank for your lovely review! We appreciate your high praise of our care service- we'll share your compliments with the whole team.

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Review of
Springkell House Care Home
from G H (Son of Resident) published on 9 June 2025

Submitted via Website • Report

Overall Experience

Dad is a resident at Springkell. The home is always clean & tidy, the staff are always friendly, courteous & professional. I cannot fault the level of care that Dad receives, his health & diet is carefully monitered which allows for a piece of mind knowling that he is so well looked after. If there

is the slightest issue the home is always on point with contact to ensure that any piece of information regarding his condition & or relevant matters are provided, it's a level of transparency that allows me to whollly place my trust in all that is Springkell. If Dad could he woulld drink coffee, eat cake all day & he'd be more than happy to represent the home at the Olympics in doing so. G.P. visits are also supported by dental & podiatry, there are music events, parties & pantomine at Christmas. Dad is safe in the hands of Springkell.

Reply from Jozef Tomko, Home Manager at Springkell House Care Home

Thank you so much for your lovely feedback. We're truly honored to have the opportunity to care for your dad, and it means the world to our team to know that you've felt supported and reassured. Providing compassionate, respectful care is at the heart of everything we do, and we're so pleased to hear that reflected in your experience. Please don't hesitate to reach out if there's ever anything more we can do.

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Review of
Ashton Manor Nursing Home
from Katie P (Daughter of Resident) published on 13 May 2025

Submitted via Postal Card • Report

Overall Experience

I felt warmly welcomed into Ashton Manor from the start. The staff were all kind, polite and caring. My father was well cared for in the short time he was with them. He was treated with kindness and respect and had regular checks on him to check on his needs he may require. The rooms were a good size,

with an ensuite toilet or shower room. My dad's room looked over the beautiful garden. Unfottunately my dad was too ill to use the activities and facilities downstairs but looked well organised on our initial viewing. I would recommend anyone who is looking into care for any elderly relative to look at and consider Ashton Manor as there preferred choice. Lovely staff, wonderful care!

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Review of
Springkell House Care Home
from E D (Respite Resident) published on 9 May 2025

Submitted via Website • Report

Overall Experience

Springkell staff make this home stand out. Whenever you pass a member of staff, whether it be management, cleaner or carer, they make a point of acknowledging you, smiling and saying "hello". I have been in many homes where people rush by, oblivious. Here it is clear that the staff are engaged, relaxed

and genuinely care about Springkell's residents. The staff are thorough with regards to medication schedules and always react to requests and feedback swiftly and constructively. Staff are kind and helpful to my Mother, a Vascular Dementia sufferer. Their care and attention is much appreciated.

Reply from Jozef Tomko, Home Manager at Springkell House Care Home

Thank you so much for your kind words. We truly appreciate you taking the time to share your thoughts. It's a privilege to care for your loved one, and knowing that our efforts are making a positive difference means everything to our team. We remain committed to providing the highest standard of care every day.

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Review of
Robertson Nursing Home
from Liz C (Daughter of Resident) published on 30 April 2025

Submitted via Website • Report

Overall Experience

This wonderful Caring residence continues to be our family's reassuring place for the care of our elderly relative. The attention to detail and kind consideration is invaluable and we are so happy to find our relative content and well cared for on each visit.
More recently we have noticed fewer qualified

healthcare assistants available in the conservatory for the attention of residents who routinely spend their day there. This has led to some residents having to wait an unacceptable length of time when they need assistance to visit the bathroom. Having said that, there is always an Activities person present who can call for appropriate assistance, but this assistance can take too long to arrive. I am not sure if this is as a result of temporary staffing issues. It can make a visit stressful to witness anxious residents. It can also result in Activities staff feeling neglected and under pressure when they are unable to assist the resident. This has become a recent worry for us.

Reply from Gabriella Konczol, Manager at Robertson Nursing Home

Thank you for sharing your experience with us, your feedback is valuable to us to improve our service further. It is hard to hear that you had a negative experience, as we always try our best to provide our residents with the best support.We can reassure you, that we have reflected on your experience, and made some adjustments to ensure this does not happen in future to any of our residents, and visits will be a positive experience.We apologise for any inconvenience caused to you and our residents on behalf of the team.Please reach out to us, if you have any further questions or concerns.Kind regards

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Review of
Ashton Manor Nursing Home
from S W (Wife of Resident) published on 15 April 2025

Submitted via Website • Report

Overall Experience

Staff at Ashton Manor provide a warm and caring environment for their residents. I have found them to be both professional and friendly.
There are a wide range of activities, which can be adapted to individual needs and everyone is encouraged and helped to take part. All residents are known by their

first names by all staff. Visitors are always acknowledged and welcomed.
Any issues that arise are quickly and efficiently dealt with and family members are Included in the decision making process. Nursing staff are always ready to discuss matters and take their time to explain concerns in detail and management are always on hand and easy to approach.

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Review of
Robertson Nursing Home
from Dominic B (Son of Resident) published on 9 April 2025

Submitted via Website • Report

Overall Experience

My Mum has been at Robertsons now for nearly 4 Months. What struck me from the beginning was how friendly and Diligent all the staff are The staff all appear to have a genuine and professional approach to Care. They have demonstrated a real dignified and respectful manner in the way they look after

my Mum, which is very reassuring for the Family.

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Review of
Ashton Manor Nursing Home
from S B (Son of Resident) published on 14 March 2025

Submitted via Website • Report

Overall Experience

My mother stayed for a week's respite care. She was quite worried and reluctant to stay away from her home of over 60 years. She was treated extremely well by caring and attentive staff. After being so reluctant to stay anywhere, one of the first things she said after getting home was that she'd

happily stay there again.

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Review of
Springkell House Care Home
from Nicky J (Daughter of Resident) published on 5 February 2025

Submitted via Website • Report

Overall Experience

My neighbour has been a resident for 2 years. My dad was in for a month of respite recently. Unlike many other care homes, where the residents and their call buttons are mostly ignored, whilst staff chat amongst themselves or play on their phones, I've never seen the staff at Springkell House Care Home

behave like this. The team are really friendly, patient, supportive, helpful, smiley and engaged with all the residents and check on them regularly (unlike many other care homes).
My neighbour is bed-bound and the staff are regularly popping in to check on her, chat to her, ask her if she's okay or bring her a cup of tea etc.
My dad was apprehensive about going into a home for respite, but he settled really quickly and was really impressed with Springkell. The staff were wonderful and Dad really liked all of the staff and they genuinely seemed to like him too. The food is good, the home is clean and well looked after, as are the residents.
I'm kept up to date by the home and would definitely recommend.

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Review of
Springkell House Care Home
from Karen B (Daughter of Resident) published on 4 February 2025

Submitted via Website • Report

Overall Experience

Dad moved to Springkell House Care Home in December. We had a lovely welcome from the staff, who all came in individually and introduced themselves. Tea and coffee was brought to the room, together with biscuits. Dad has had a few medical issues which were dealt with promptly by the staff and I was

kept informed throughout, with regular updates, excellent care from the nurses. Dad spends time with the other residents in the various lounges. He particularly enjoys listening and singing along to visiting musicians. Each time I visit the staff are so friendly and welcoming and I'm getting to know the other residents too. Dad, in particular, likes 3 pm when it's coffee and cake time. Dad enjoys the food and myself and mum joined him for Christmas dinner, which was lovely. The staff went above and beyond to make it a happy day for all. There are always plenty of friendly staff on shift, even at weekends, which is reassuring. I can't recommend Springkell House enough, it's everything a good care home should be.

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Review of
Ashton Manor Nursing Home
from Robert L (Son of Resident) published on 3 February 2025

Submitted via Postal Card • Report

Overall Experience

My father has one-to-one care at Ashton Manor Nursing Home. Whenever we visit with my mum, he is really well cared for, clean, the room is always clean and staff happy. There is always a sense of calm in the building and a big effort by staff to celebrate holidays, Halloween etc., with decorations and

events. All staff are lovely and friendly, make us feel welcome. I know my father couldn't be in a better place and we feel lucky he is here.

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Review of
Springkell House Care Home
from Sarah A (Daughter of Resident) published on 3 February 2025

Submitted via Website • Report

Overall Experience

My mother moved in recently and suffers with dementia. Her behavior has been challenging but the staff have been so supportive and helpful to not just my mother but myself and sister. I couldn't be happier with Springkell House Care Home.

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Review of
Ashton Manor Nursing Home
from Linda L (Wife of Resident) published on 30 January 2025

Submitted via Postal Card • Report

Overall Experience

When my husband first came to Ashton Manor Nursing Home, he was very unsettled and sometimes violent towards the staff. They were very patient and treated him with much care and compassion. He has dementia. He took a long time to settle. The staff worked hard to make him accept and be happy. Notifying

me of any problems, mainly by phone - not in his hearing. We, the family, are extremely pleased with all the staff in this home. They always make us welcome when we visit and inform us of any problems as they arise. We are very happy he is in such good hands. He is very lucky but does no realise - but we do! We wish all elderly could have this amount of care and lovely, tasty meals.

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Review of
Ashton Manor Nursing Home
from Linda A (Wife of Resident) published on 29 January 2025

Submitted via Website • Report

Overall Experience

I have been so impressed with Ashton Manor. Every member of staff is dedicated, friendly and always pleased to include me in the daily activities which are held morning and afternoon.
The food is delicious and I can eat with my husband when I like.
I have no hesitation in recommending this care home.

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Care Homes Owned by Beritaz Care in Surrey

Beritaz Care Locations in Surrey (3)

Beritaz Care Reviews in Surrey (187)

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