Venturi Healthcare in Merseyside | 4 Care Homes

Review of
Mother Redcaps Care Home
from D C (Daughter of Resident) published on 4 November 2025 Submitted via Postal Card • Report

Overall Experience

The staff are great and so helpful. No request too small. They always have a smile on their face.

Reply from Joanne Willis, People Partner at Mother Redcaps Care Home

Many thanks for your lovely review. I will ensure this is shared with the team.

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Review of
Mother Redcaps Care Home
from Francis S (Husband of Resident) published on 28 October 2025 Submitted via Postal Card • Report

Overall Experience

To all the team, keep up the good work.

Reply from Joanne Willis, People Partner at Mother Redcaps Care Home

Hello, many thanks for submitting a positive review for Mother Redcaps Care Home. I will ensure this is shared with the team.

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Review of
Mother Redcaps Care Home
from John S (Friend of Resident) published on 24 October 2025 Submitted via Postal Card • Report

Overall Experience

I first visited Mother Redcaps Care Home in April 2025 when a close friend of mine who had advancing Alzheimer's came to live here. Since then I have visited for 2 hours every day. Visitors are encouraged here (from 8 am to 7 pm). There is always a very warm welcome from the reception desk, and I have

never felt that I am a nuisance or in the way. The staff looking after my friend are dedicated, wonderful people, and I have nothing but admiration for them all. They are constantly patient and cheerful, even when dealing with the most difficult of situations. After six months in residence, my friend said to me last week, spontaneously and right out of the blue, "I really like living here".

Reply from Joanne Willis, People Partner at Mother Redcaps Care Home

Many thanks for your lovely feedback. I am happy to hear your friend has settled in well at Mother Redcaps. I will ensure this is shared with the team.

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Review of
Byron Court Nursing Home
from Cathy L (Daughter of Resident) published on 30 September 2025 Submitted via Website • Report

Overall Experience

Lovely care home. My mum has been in here since July and has Alzheimer's. All the staff are lovely and accommodating. There great with my mum as sometimes she is not the easiest of residents due to her Alzheimer's. Nothing is too much trouble for any of the staff. It is a relief to see my mum well cared

for and happy in her new home

Reply from Joanne Willis, People Partner at Byron Court Nursing Home

Many thanks for your lovely review. I am pleased to hear you are happy with the services provided at Byron Court. I will ensure this is shared with the team.

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Review of
Byron Court Nursing Home
from Jacqueline R (Daughter of Resident) published on 5 September 2025 Submitted via Website • Report

Overall Experience

My mum came to byron court on end off life care they honestly treated her like she was family they made her feel like a queen it was hard seeing mum deteriorate but they tuc such good care of her I didn't need to worry the staff became a big part of our lives and they let mum pass with dignity and all

her family around her such a hard time but they were so respectful towards her even when she had passed they treated her with such love and compassion I couldn't ask for a better group of people to care for her they are all amazing thank you from the bottom of my heart

Reply from Joanne Willis, People Partner at Byron Court Nursing Home

Many thanks for your lovely feedback. I am pleased to hear you were happy with the services provided at Byron Court. I will ensure this is shared with the team.

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Review of
Blair House Care Home
from Nicola L (Respite Resident) published on 14 August 2025 Submitted via Postal Card • Report

Overall Experience

I enjoyed being in Blair House and I feel safe + supported and staff are very friendly and approachable I enjoy the activities and we have regular outings.

Reply from Joanne Willis, People Partner at Blair House Care Home

Many thanks for your feedback. I am pleased to hear you are happy living at Blair House Care Home. I will ensure this is shared with the team.

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Review of
Mother Redcaps Care Home
from Julie M (Niece of Resident) published on 5 August 2025 Submitted via Postal Card • Report

Overall Experience

I had a family member in Mother Redcaps Care Home for 21 months, and I cannot praise all the staff, including the admin and the manager, enough for their care and support during his time there.

Reply from Joanne Willis, People Partner at Mother Redcaps Care Home

Many thanks for your lovely review. I am pleased to hear you have been happy with the services provided at Mother Redcaps Care Home. I will ensure this is shared with the team.

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Review of
Mother Redcaps Care Home
from L H (Daughter-in-law of Resident) published on 4 August 2025 Submitted via Postal Card • Report

Overall Experience

I was really happy with the cared and attention my father in law received. It was so nice to see staff who really cared, after experiencing a previous care home where staff did not, this home changed my view on them.

Reply from Joanne Willis, People Partner at Mother Redcaps Care Home

Many thanks for your lovely review. I am pleased to hear you are happy with the services provided at Mother Redcaps. I will ensure this is shared with the team.

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Review of
Blair House Care Home
from R N (Respite Resident) published on 11 July 2025 Submitted via Postal Card • Report

Overall Experience

My time here has been very positive. The staff are friendly and supportive. There are activities if you want to join in. The home is warm, comfortable and cleaned regularly. There are locks on all the rooms and on the outside doors.

Reply from Joanne Willis, People Partner at Blair House Care Home

I am pleased to hear you are happy at Blair House. I will share this with the team.

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Review of
Mother Redcaps Care Home
from S A (Son of Resident) published on 10 July 2025 Submitted via Website • Report

Overall Experience

I just wanted to say a big thank you to the lovely staff who are so kind and caring with my dear Mum. My Mum is 94 and is very happy and always says how lovely the staff are so very well done the staff team at Mother Redcaps

Reply from Joanne Willis, People Partner at Mother Redcaps Care Home

Many thanks for your lovely feedback. I am pleased to hear that you are happy with the services provided at Mother Redcaps Care Home. I will ensure this is shared with the team.

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Review of
Mother Redcaps Care Home
from Patricia D (Relative of Resident) published on 1 July 2025 Submitted via Postal Card • Report

Overall Experience

Staff are always welcoming and helpful, especially the receptionist. The meals are healthy and appetizing and served appropriately. We are always offered a hot drink and made to feel welcome. Staff have quickly got to know my family member and made them feel at home. Sometimes activities are cancelled

due to staffing issues. However the families opinion is we made an excellent choice.

Reply from Joanne Willis, People Partner at Mother Redcaps Care Home

Many thanks for your lovely review. I am pleased to hear you are happy with the services provided at Mother Redcaps and I will ensure this is shared with the team. We will look into this issue with…read more

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Review of
Burgess Manor Care Home
from I A (Friend of Resident) published on 30 June 2025 Submitted via Postal Card • Report

Overall Experience

I find every time I visit my friend that he is very well supported and cared for. The staff are welcoming and very professional. Always keep me updated and always listen and assist with any issues. Excellent management team and support staff. Many thanks.

Reply from Joanne Willis, People Partner at Burgess Manor Care Home

Many thanks for your lovely feedback. I am pleased to hear you are happy with the services provided at Burgess Manor. I will ensure this is shared with the team.

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Review of
Mother Redcaps Care Home
from W M (Son of Resident) published on 6 May 2025 Submitted via Postal Card • Report

Overall Experience

My mother was looking for a perfect spot in which to spend her final days - on the promenade near New Brighton, overlooking the Mersey at Liverpool. She also wanted good, traditional food and caring staff. She had all this with a light touch at Mother Redcaps.

Reply from Joanne Willis, People Partner at Mother Redcaps Care Home

Many thanks for your lovely feedback. I am pleased to hear you were happy with the services provided at Mother Redcaps. I will share this with the team.

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Review of
Mother Redcaps Care Home
from P J (Daughter of Resident) published on 2 May 2025 Submitted via Website • Report

Overall Experience

I appreciate the care my mum receives on a daily basis. All the staff are wonderful, helpful and I know my mum is in good hands at all times. One of the staff members knows my mums behaviour an is able to pick up if she's not ok a relay this to staff.
The staff who clean an do laundry are equally as

nice an always take time to chat.
The laundry situation remains to be unresolved which is unfortunate.

Reply from Joanne Willis, People Partner at Mother Redcaps Care Home

Many thanks for your feedback. I am pleased to hear you are happy with the services provided at Mother Redcaps. I will ensure this is shared with the team.

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Review of
Byron Court Nursing Home
from Thomas M (Husband of Resident) published on 30 April 2025 Submitted via Website • Report

Overall Experience

I find the people at the nursing home very helpful and courteous at all times, I appreciate that they have a busy job and are on the go most of the time. But the only thing I would complain about, is that they are sometimes slow or do not answer the phone.

Reply from Joanne Willis, People Partner at Byron Court Nursing Home

Many thanks for providing this feedback. This will be passed onto the team and they can have a look at the issue with the phones.

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Review of
Mother Redcaps Care Home
from Mark W (Son of Resident) published on 23 April 2025 Submitted via Website • Report

Overall Experience

The staff are absolutely brilliant, they treat my mum and myself like friends and call us by our first names and my mum talks about the staff in glowing terms. My mum could not be in any better place. The staff are 110% in what they do, they are really genuine people.

Reply from Joanne Willis, HR Officer at Mother Redcaps Care Home

Many thanks for your lovely feedback. I am pleased to hear that you are happy with the services provided at Mother Redcaps. I will ensure this is shared with the team.

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Review of
Mother Redcaps Care Home
from E B (Daughter of Resident) published on 15 April 2025 Submitted via Website • Report

Overall Experience

Amazing with mums care needs. She has dementia and can be very stubborn. They are so patient with her and humour her.They never make her feel a burden . They are always ready to give me update on how she is doing , nothing too much travel .Staff amazing x manger always smiling

Reply from Joanne Willis, People Partner at Mother Redcaps Care Home

Many thanks for your lovely review. I am pleased to hear you are happy with the services provided at Mother Red Caps Care Home. I will ensure this is shared with the team.

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Review of
Mother Redcaps Care Home
from Michael L (Son of Resident) published on 15 April 2025 Submitted via Website • Report

Overall Experience

Moved mum into redcaps after many years of trying to keep her safe as Dementia was tightening its grip on her unfortuniltey.
Since her move approx 12 months now we wished we have done it sooner for her.
She mixes well with other residents but mostly enjoys her time with the staff
She's nearing 94

yrs old in July and feel that she will go well beyond that whilst at Redcaps Care home
Much love to all of you there

Reply from Joanne Willis, People Partner at Mother Redcaps Care Home

Many thanks for your lovely review. I am pleased to hear your Mum has settled in well and you are happy wit the services provided at Mother Redcaps. I will ensure this is shared with the team.

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Review of
Mother Redcaps Care Home
from Barbara w (Friend of Resident) published on 15 April 2025 Submitted via Website • Report

Overall Experience

Mother Redcaps has been a life saver for my friend. She is a lady of very few words but she does say to me "it's lovely here isn't it and I don't have to pay for anything isn't that amazing" how comfortable for her is that.The staff are lovely and the new staff introduce themselves to me and offer me

a drink and keep me updated about her health. She has just been transferred to Sandy Bay.I was shown her bedroom before she was transferred and all looked good but I haven't been into visit her yet so hopefully she has settled in nicely,I have spoken to the staff on the phone and they have assured me she is comfortable.She now needs more help and I am confident she will get that.
Thank you to all the staff for all their help.

Reply from Joanne Willis, People Partner at Mother Redcaps Care Home

Many thanks for your lovely review. I am pleased to hear your Friend has settled in well and you are happy with the services provided. I will ensure this is shared with the team.

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Review of
Mother Redcaps Care Home
from S A (Sister-in-law of Resident) published on 7 April 2025 Submitted via Postal Card • Report

Overall Experience

Excellent care.
Always prepared to adapt to my brother-in-laws needs i.e. music and mobility equipment provision.

Reply from Joanne Willis, People Partner at Mother Redcaps Care Home

Many thanks for providing this lovely feedback. I am pleased to hear you are happy with the services provided. I will ensure this is shared with the team at Mother Redcaps.

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Care Homes Owned by Venturi Healthcare in Merseyside

Venturi Healthcare Locations in Merseyside (4)

Venturi Healthcare Reviews in Merseyside (112)

Mother Redcaps Care Home

Mother Redcaps Care Home

Mother Redcaps Care Home

Byron Court Nursing Home

Byron Court Nursing Home

Blair House Care Home

Mother Redcaps Care Home

Mother Redcaps Care Home

Blair House Care Home

Mother Redcaps Care Home

Mother Redcaps Care Home

Burgess Manor Care Home

Mother Redcaps Care Home

Mother Redcaps Care Home

Byron Court Nursing Home

Mother Redcaps Care Home

Mother Redcaps Care Home

Mother Redcaps Care Home

Mother Redcaps Care Home

Mother Redcaps Care Home

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