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Care Home Owned by Signature Senior Lifestyle Ltd in Hertfordshire

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9.8 Group Review Score (the average from all locations with a review score)
  • Care Home Owned by Signature Senior Lifestyle Ltd in Hertfordshire

Only the locations & reviews in Hertfordshire for Signature Senior Lifestyle Ltd are showing below.

View the details of all 10 locations (with 855 reviews) owned by Signature Senior Lifestyle Ltd

Signature Senior Lifestyle Ltd Locations in Hertfordshire (1)

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1 Care Home owned by Signature Senior Lifestyle Ltd in Hertfordshire
Signature Bentley House

Pegs Lane, Hertford SG13 8EG 

9.8 134 reviews
"I cannot speak highly enough of the care and compassion shown by the staff at Bentley house. From the moment we first visited, we felt a…"   Read all 134 reviews
Location Type Care Home

The home is purpose-built and offers exceptional accommodation, which is affordable but of a very high standard. The team at Bentley House offers a warm welcome to all and is a care home like no other in the area. Life here at Bentley House is about… Read more about Signature Bentley House

  • Care Provided
  • Long Term/Permanent
  • Short Term/Respite
  • Older Person Care
  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • Learning Disability / Autism
  • Physical Disability
  • Palliative Care
  • Visual / Hearing Impairment
  • Eating Disorders
  • Acquired Brain Injury
  • 90 Rooms from £1,850 / week

Signature Senior Lifestyle Ltd Reviews in Hertfordshire (134)

9.8

Signature Senior Lifestyle Ltd has a Group Review Score of 9.8 (9.838) out of 10.
The Group Review Score is calculated using the average from all locations with a Review Score, and in addition 75%+ of all locations belonging to Signature Senior Lifestyle Ltd must have a Review Score.

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Reviewer Connection to Signature Senior Lifestyle Ltd
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Review of

Signature Bentley House

from S L (Ex Family Member) published on 12 August 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
I cannot speak highly enough of the care and compassion shown by the staff at Bentley house. From the moment we first visited, we felt a genuine warmth and commitment to the wellbeing of every resident. The atmosphere is welcoming, clean, and calm - it truly feels like a home rather than a facility.
My aunt had lived there in her final few months. The carers go above and beyond, always treating residents with dignity and respect. They take the time to get to know each individual - their likes, routines, and stories - which makes all the difference.


The rooms are comfortable and well-maintained, and the garden is a peaceful place for residents to relax or spend time with visiting family. The food is varied and nutritious, and tailored to personal needs. What stands out most is the sense of community. There are regular activities and events that keep residents engaged and up. I couldn't believe the quality of life they gave her in the end and the continued support for my family.

Reply from Dominic North, Client Liaison Manager at Signature Bentley House

Thank you so much for your kind words and for taking the time to share such a beautiful review. We are truly honored to have cared for your aunt during her final months. Our team takes great pride in treating each resident like family, so it's heartwarming to know that you felt the warmth and compassion we aim to provide every day.

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Review of

Signature Bentley House

from S C (Daughter of Resident) published on 22 July 2025 Submitted via Website • Report
Overall Experience 1.0 out of 5
You urgently need to install air conditioning in bedrooms on fifth floor. It is not luxury living for an elderly person to be living in these conditions in 30 degree summer heat. I would not put my dog in conditions like this. The air conditioned entrance with new carpet looks flash, but visit the fifth
floor bedrooms and the story is very different. Under the glitzy surface is cheap freezer food and non 'luxury' living for vulnerable elderly people.
This is not a purpose built care home.... Food trolleys and workmen travel in the same lifts as the residents. There is no service lift. Only one lift goes to floor 5 and when it breaks residents have to walk up the stairs.
The amazing staff are the reason for all the good reviews you see on this site. Care staff are too stretched and they are understaffed, hence my 3 stars for Care. This is no reflection on the staff. More investment is required.
Reply from Dominic North, Client Liaison Manager at Signature Bentley House

Thank you for sharing your feedback. We're sorry aspects of your experience did not meet expectations and appreciate your kind words about our team - their compassion and commitment to residents is something we're proud of. While individual bedrooms do not have built-in air conditioning (in line with sector practice), all communal areas are fully air-conditioned. In warmer periods, we closely monitor residents' comfort and provide portable units where needed. As a converted building, we recognise lift access limitations, but have clear contingency plans and staff support in place. Residents always have priority use of the lift, which all staff understand and respect.

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Review of

Signature Bentley House

from Kieran M (Son of Resident) published on 26 June 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
The care and attention provided to the residents are second to none. The staff are incredibly kind, patient, and always go above and beyond to make everyone feel comfortable and valued. The activities they organise are creative and engaging, bringing so much joy and a sense of community to the residents.
I couldn't recommend this care home enough!
Reply from Dominic North, Client Liaison Manager at Signature Bentley House

We're so touched by your kind words! It's our pleasure to care for your Dad, and we're glad to hear they're happy with us. Thank you for taking the time to share your positive experience.

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Review of

Signature Bentley House

from S W (Friend of Resident) published on 20 June 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Bentley house is a beautiful home with great atmosphere throughout and a staff team who work well and kindly together, a team that genuinely do care. I have loved visiting Bentley House when coming to visit a dear friend.
Reply from Dominic North, Client Liaison Manager at Signature Bentley House

Thank you so much for your kind words! We're so happy to hear that your friend is content and well-cared for here. We will be sure to share your feedback with the team.

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Review of

Signature Bentley House

from Nicola B (Daughter of Resident) published on 10 March 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
I am so happy with the care my mum receives. They are always trying to encourage my mum to participate in things and to get her out of her room, even if it's just for a coffee downstairs, the staff are always so happy to help with anything you need. Bentley House is outstanding for all of my mums needs.
Reply from Dominic North, Client Liaison Manager at Signature Bentley House

Thank you so much for your kind words and for taking the time to share your experience. It means the world to our team at Bentley House to know that your loved one is happy and well cared for.

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Review of

Signature Bentley House

from Josh B (Friend of Resident) published on 17 February 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
We have had several friends and family become members of care homes in different counties across the country. None of which compare to our recent encounters with Signature Bentley House, Hertford.
Each and every component of our experience has been seamless and pleasurable.
Reception welcomes you
with open arms, and the care staff working throughout show the utmost respect and hospitality. Our liaison manager made it very clear prior to joining that our loved one would be made to feel part of a community whilst receiving a high standard of care.
We have been filled with such confidence thus far. Leading us to prompt others to choose this care home over others.
Reply from Dominic North, Client Liaison Manager at Signature Bentley House

Thank you so much for your kind words! It's a pleasure to care for your friend and we're so glad to hear that you're happy with their experience at Bentley House.

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Review of

Signature Bentley House

from Tracey M (Friend of Resident) published on 9 January 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
I found Signature Bentley House very friendly, kind and caring, my friend was very well looked after and supported during his time there. The staff go out of their way to help and support when needed. The food was great and entertainment was good. Always felt very welcome when visiting, staff always
up for a chat and always very helpful if I had any concerns. Overall I lovely place to be.
Reply from Dominic North, Client Liaison Manager at Signature Bentley House

Thank you so much for your kind words and for taking the time to share your experience with us. We truly appreciate your feedback, and it means the world to our team here at Bentley House.

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Review of

Signature Bentley House

from J M (Power of Attorney of Resident) published on 18 December 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
Our dear friend for whom we held Lasting Power of Attorney for began living at Bentley House in March 2023 following the death of his wife.
From the first visit to Bentley House, he was made to feel welcome. Everything was discussed with him, rather than us, which made him feel in control and valid,
it was after all his decision.
As the song goes ' Everyone knew his name' after that first and subsequent visits.
My friend found the food to be faultless, he deemed the nutritious soups delicious. Enjoyed the variety of daily options. And when feeling in need of a simple fried egg on toast it was never a problem.
His spacious apartment was kept clean, as were his clothes.
As for his care, there was continuity at every stage of his life at BH. Liaison between BH and his LPA's was faultless. Eric often said it's like being in a 5* hotel, his needs were met and he was happy residing there, being surrounded by his own possessions, and familiar faces. Independence with excellent care 24/7.
Reply from Dominic North, Client Liaison Manager at Signature Bentley House

Thank you so much for taking the time to share such kind words about Bentley House. It means a great deal to us to hear that we were able to provide comfort, care, and support during such an important time. It was truly a privilege to care for your friend, and we are so grateful for your thoughtful feedback.

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Review of

Signature Bentley House

from G R (Daughter of Resident) published on 28 October 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Bentley House were amazing in the care they provided for my mum in the last few weeks of her life. We had hoped she would have been with them for longer. A difficult time for all but she was treated with dignity and exceptional care. Thank you.
Reply from Dominic North, Client Liaison Manager at Signature Bentley House

Thank you so much for your kind words and for taking the time to leave such a thoughtful review. It was an honour to care for your loved one and we are grateful for the trust you placed in us at Bentley House.

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Review of

Signature Bentley House

from Esther G (Daughter of Resident) published on 22 October 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
My Mother has been a very happy resident for over a year now.
Throughout this time all the staff have been unfailingly courteous & helpful.
My Mother's care has been exemplary & it's been a pleasure to chat to the two ladies on Reception.
Dom has always been on hand to helpfully deal with any issues-
nothing has ever been too much trouble - from settling my Mother to making sure she gets the best care.
Thank you so much.
Reply from Dominic North, Client Liaison Manager at Signature Bentley House

Thank you so much for your kind words! We truly appreciate your feedback, and it means the world to us to know that your loved one is happy and well taken care of. Our team is dedicated to providing the best care possible, and it's heartwarming to hear that we've made a positive impact.

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Review of

Signature Bentley House

from Marie Z (Daughter of Resident) published on 1 October 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
My father moved in to this wonderful home in May. It was no easy decision for us as family, however finding Bentley House made us feel so reassured that Dad would be in the best possible place. The home itself is beautiful with a warm and welcoming environment. The staff have been absolutely incredible
with Dad, from care staff to liaison management to reception staff; wherever he goes, he is greeted with a huge smile and warmest of encounters, this makes him feel extremely valued as a resident and part of a new and extended family. The staff are extremely caring and responsive and have been fantastic at communicating with us and welcoming us all as family. Dad has formed incredible bonds with some staff. They are fantastic at providing feedback. No question or request is too much, and they are always learning about Dad to personalise his care. We feel blessed to have Dad living at Bentley House and hope he continues to have this amazing accommodation and care for years to come.
Reply from Dominic North, Client Liaison Manager at Signature Bentley House

Thank you so much for your kind words and taking the time to share your experience with us. It means the world to our team to know that we are making a difference in both your and your loved one's lives. We take great care in providing the best care and comfort for all our residents and your feedback inspires us to continue doing so with love and dedication.

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Review of

Signature Bentley House

from C M (Daughter of Resident) published on 23 September 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
I was initially concerned about moving my mother into a residential care home, as she had always said a care home would not be for her. The move into Bentley House was very straightforward once we had a move-in date. Soon after she moved in, she said that she was very happy being at Bentley House. The
staff are all very kind, friendly and very polite to her and always use her name. She enjoys going to the cafe for tea and cake and seeing other residents and staff. She has been taken to watch films in the cinema which she has enjoyed. She has tried a few activities and the staff are encouraging her to try some more.
Reply from Dominic North, Client Liaison Manager at Signature Bentley House

Thank you so much for your kind words! We are so glad to hear that you and your family have had a positive experience with us. It's always our priority to create a warm, caring, and supportive environment for our residents and your feedback means the world to us.

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Review of

Signature Bentley House

from Lynda S (Stepdaughter of Resident) published on 28 August 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
My Stepmother moved into Bentley House July 2024. The transition from home to Bentley House was smooth thanks to the support and guidance of staff. Although early days and the huge change to her life she has voiced that it was the right choice and place for her. Considering that she has high expectations
she has settled and is enjoying the activities offered. She considers the food to be of a good standard and has praised the care and commitment all staff have shown her.
Reply from Dominic North, Client Liaison Manager at Signature Bentley House

Thank you so much for your lovely review. It's so great to hear that your Stepmother is settling in with us and I will be sure to pass your kind words onto the team.

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Review of

Signature Bentley House

from Emma E (Daughter-in-law of Resident) published on 15 August 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
My father-in-law moved into Bentley House in May, sadly due to having early-onset Alzheimer's. It was a very difficult decision that my husband and his sister had to make but, having provided care for him to an increasing degree over the last 7-odd years, it was undoubtedly the right one.
The first
impression is that it seems more like a 5-star hotel than a residential care home. The words care home can, as I am sure most people imagine, conjure up quite unpleasant images, but Bentley House couldn't be further from these stereotypical ideas. It is very clear that time, effort and consideration have gone into every aspect. This isn't a place that people come to wait for God but rather to actively live and experience what is there for life to offer.
Nowhere is perfect and there won't always be an ideal solution for every problem, but I'd wager that Bentley House and its staff come as close as is possible. Would highly recommend it to anyone in our position.
Reply from Dominic North, Client Liaison Manager at Signature Bentley House

Thank you so much for your kind words. Your feedback is invaluable and helps us keep our standards high, it has been a pleasure to get to know your father-in-law.

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Review of

Signature Bentley House

from Christine L (Daughter of Resident) published on 10 June 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Dad did not spend long at Bentley House but his last few weeks were comfortable for him. The staff in Cedar Ward were very caring, as was the nurse in charge. I was very touched by the care of Dad the day he died and the kindness/respect shown to him and me.
Reply from Cassie Hinton, Client Liaison Manager at Signature Bentley House

Thank you for the very kind review, we are pleased we could provide this comfort for Dad and the family at this time.

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Review of

Signature Bentley House

from C H (Niece of Resident) published on 7 June 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Although only a short stay - my aunt would have loved the facilities. The client liaison manager was absolutely amazing and did all that one could ask of him. Was a pleasure to meet all the staff and the cooling of my aunt in her last days was exceptional.
Reply from Cassie Hinton, Client Liaison Manager at Signature Bentley House

Thank you for your kind words, it was pleasing having your aunt with us and getting to know you both.

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Review of

Signature Bentley House

from M B (Son-in-law of Resident) published on 22 May 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
Our experience with Bentley from the very start has been excellent. Every aspect has been dealt with very well and with little fuss.
Viewing was easy, getting a room was easy, moving in was easy and the continued support is awesome.
We are so pleased with how this has turned out and couldn’t ask for
a nicer environment for Mum, who is also very happy in her new “home”.
Dominic was especially helpful throughout.
Bentley House is from what we have learnt a different class from the others around.
Reply from Cassie Hinton, Client Liaison Manager at Signature Bentley House

Thank you for the very kind response, we will be sure to pass your feedback on to the team.

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Review of

Signature Bentley House

from S W (Friend of Resident) published on 7 May 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
My friend has resided at Bentley House for many years on the dementia floor. The staff have always been so friendly and caring towards all the residents and visitors from what I have seen during my time visiting. Nothing seems to be too much trouble when speaking to the staff, no matter how big or small
the task is. The home is immaculate, with wonderful settings and daily activities for the residents to enjoy! I always enjoy my time spent there.
Reply from Cassie Hinton, Client Liaison Manager at Signature Bentley House

Thank you for the very kind review, I will ensure this feedback is forwarded onto the teams at Bentley.

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Review of

Signature Bentley House

from D C (Friend of Resident) published on 26 April 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
My friend visited Bentley House for a 4 week respite unfortunately after having a fall, and I have to say from start to finish the care and compassion that the team at Bentley have shown has been incredible. The facilities alone made me want to move in and I genuinely believe that if it wasn’t for the
care and hard work they put in, my friend wouldn’t be in the brilliant position they are in now.
Can’t thank you guys enough!
Reply from Cassie Hinton, Client Liaison Manager at Signature Bentley House

Thank you for the very kind review, we are thrilled with your feedback and will be sure to pass this on to our team at Bentley House.

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Review of

Signature Bentley House

from J C (Daughter of Resident) published on 25 April 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Nothing is too much trouble at Bentley House. All staff are caring and committed - even knowing every resident's name and cheerfully smiling 'hello'! Bentley House is not perfect, but it is pretty close. I know my mum is safe and well cared for and I can leave her in that knowledge, which gives me peace.
Reply from Cassie Hinton, Client Liaison Manager at Signature Bentley House

Thank you for the exceptionally kind review, it's a pleasure having Mum with us and seeing you when you visit.

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Awards / Recognitions (9)

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