Care Home Owned by Signature Senior Lifestyle Ltd in Hertfordshire

My aunt had lived there in her final few months. The carers go above and beyond, always treating residents with dignity and respect. They take the time to get to know each individual - their likes, routines, and stories - which makes all the difference.

The rooms are comfortable and well-maintained, and the garden is a peaceful place for residents to relax or spend time with visiting family. The food is varied and nutritious, and tailored to personal needs. What stands out most is the sense of community. There are regular activities and events that keep residents engaged and up. I couldn't believe the quality of life they gave her in the end and the continued support for my family.

floor bedrooms and the story is very different. Under the glitzy surface is cheap freezer food and non 'luxury' living for vulnerable elderly people.
This is not a purpose built care home.... Food trolleys and workmen travel in the same lifts as the residents. There is no service lift. Only one lift goes to floor 5 and when it breaks residents have to walk up the stairs.
The amazing staff are the reason for all the good reviews you see on this site. Care staff are too stretched and they are understaffed, hence my 3 stars for Care. This is no reflection on the staff. More investment is required.

I couldn't recommend this care home enough!

with open arms, and the care staff working throughout show the utmost respect and hospitality. Our liaison manager made it very clear prior to joining that our loved one would be made to feel part of a community whilst receiving a high standard of care.
We have been filled with such confidence thus far. Leading us to prompt others to choose this care home over others.

up for a chat and always very helpful if I had any concerns. Overall I lovely place to be.

it was after all his decision.
As the song goes ' Everyone knew his name' after that first and subsequent visits.
My friend found the food to be faultless, he deemed the nutritious soups delicious. Enjoyed the variety of daily options. And when feeling in need of a simple fried egg on toast it was never a problem.
His spacious apartment was kept clean, as were his clothes.
As for his care, there was continuity at every stage of his life at BH. Liaison between BH and his LPA's was faultless. Eric often said it's like being in a 5* hotel, his needs were met and he was happy residing there, being surrounded by his own possessions, and familiar faces. Independence with excellent care 24/7.

nothing has ever been too much trouble - from settling my Mother to making sure she gets the best care.
Thank you so much.

with Dad, from care staff to liaison management to reception staff; wherever he goes, he is greeted with a huge smile and warmest of encounters, this makes him feel extremely valued as a resident and part of a new and extended family. The staff are extremely caring and responsive and have been fantastic at communicating with us and welcoming us all as family. Dad has formed incredible bonds with some staff. They are fantastic at providing feedback. No question or request is too much, and they are always learning about Dad to personalise his care. We feel blessed to have Dad living at Bentley House and hope he continues to have this amazing accommodation and care for years to come.

staff are all very kind, friendly and very polite to her and always use her name. She enjoys going to the cafe for tea and cake and seeing other residents and staff. She has been taken to watch films in the cinema which she has enjoyed. She has tried a few activities and the staff are encouraging her to try some more.

she has settled and is enjoying the activities offered. She considers the food to be of a good standard and has praised the care and commitment all staff have shown her.

impression is that it seems more like a 5-star hotel than a residential care home. The words care home can, as I am sure most people imagine, conjure up quite unpleasant images, but Bentley House couldn't be further from these stereotypical ideas. It is very clear that time, effort and consideration have gone into every aspect. This isn't a place that people come to wait for God but rather to actively live and experience what is there for life to offer.
Nowhere is perfect and there won't always be an ideal solution for every problem, but I'd wager that Bentley House and its staff come as close as is possible. Would highly recommend it to anyone in our position.

a nicer environment for Mum, who is also very happy in her new “home”.
Dominic was especially helpful throughout.
Bentley House is from what we have learnt a different class from the others around.

the task is. The home is immaculate, with wonderful settings and daily activities for the residents to enjoy! I always enjoy my time spent there.

care and hard work they put in, my friend wouldn’t be in the brilliant position they are in now.
Can’t thank you guys enough!