Signature Senior Lifestyle Ltd in London | 4 Care Homes

Review of
Signature at Hendon Hall
from L L (Daughter of Resident) published on 6 February 2026 Submitted via Website • Report

Overall Experience

There is a friendly atmosphere at Hendon Hall. The staff, whether administrators, , nursing, caring or catering are experienced and have a good rapport with the residents. The residents have a lovely camaraderie between them and everyone has been so helpful and supportive to my mum. She feels secure

and is enjoying being at Hendon Hall and I am so pleased she is there.

Reply from Philip Amos, Client Liaison Manager at Signature at Hendon HallWe really appreciate your kind words and feedback regarding our care for your Mum. We strive to offer excellent care, food and activities for our residents and we are so happy to know your Mum feels secure and enjoys living with us.

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Review of
Signature at Hendon Hall
from Gary S (Son of Resident) published on 3 February 2026 Submitted via Website • Report

Overall Experience

My mother is a resident at Hendon Hall as was my father until his death a few days ago. The support of all the staff for my mother has been outstanding through these recent difficult days and their great kindness towards my father was also very much appreciated.

Reply from Philip Amos, Client Liaison Manager at Signature at Hendon HallThank you so much for your lovely review - we will miss your father very much and it was a privilege to provide care for him during his stay with us. We are glad to hear your mother feels well cared for, especially during this difficult time.

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Review of
Signature at Highgate
from Amanda R (Stepdaughter of Resident) published on 28 January 2026 Submitted via Website • Report

Overall Experience

I moved my stepfather, who had advancing Parkinson's to Signature at Highgate and I'm very glad I did. As soon as I met the lead team I felt confident they would his care needs. When he moved in, the calm and peaceful the environment enabled him to relax in a way that had been entirely absent in his

previous care home. Because of his needs, he had one on one care, Signature assessed whether the carers were meeting his needs, and guided and supported them in their roles. Staff assessed his health needs and engaged him in deciding how he wanted his care to progress. That sensitively undertaken work proved so insightful and beneficial, and allowed him to live as well as he could in his last days. My step father loved the Signature garden, a the physical exercise groups and the opera streaming. He also greatly appreciated being taken to Kenwood. More than that, he appreciated and benefited from the gentle care of the excellent staff.

Reply from Karen Fleming, CLM at Signature at HighgateThank you Amanda for your kind words, your stepfather was a lovely man that we all miss terribly. The smiles and joy on his face was a sight to behold, he was a humble man and very appreciative of the care and support he received. He made some lasting friendships here not just with the care team but other residents as well. We do pride ourselves on caring for our residents as individuals, we listen to them and their family member to make sure they are well cared for and above all happy.

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Review of
Signature at Highgate
from B M (Power of Attorney of Resident) published on 27 January 2026 Submitted via Website • Report

Overall Experience

I cannot praise the care given to my friend too highly, from the day he was welcomed here a year ago, to the day he passed away peacefully, feeling valued and cared for. It followed a very difficult experience at his previous care home, which had left him feeling tense and confused. At Signature, he

was treated with dignity, respect and kindness, his needs were anticipated, and the staff went above and beyond to make him feel at home. He was encouraged and supported to take part in the many enrichment activities, including trips to venues and activities outside the home, which made life much more interesting. The communication and support that I received was also outstanding. The peaceful environment and respectful and caring attention my friend received, made a difficult time much easier, not only for him, but for all his friends and family.

Reply from Karen Fleming, CLM at Signature at HighgateThank you so much for your kind words; they truly mean a great deal to us. It was an honour and a privilege to care for and support your friend during his time with us at Signature at Highgate. The smiles on his face, and the excitement he showed for our trips out and the entertainers who visited, were truly heart-warming. He will be very much missed by everyone here.

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Review of
Signature at Coombe Hill Manor
from Julian P (Son of Resident) published on 2 January 2026 Submitted via Website • Report

Overall Experience

My mother had her birthday at Coombe Hill, she had a lunch for some of her extended family. The staff where brilliant making the whole event a great success. I am sure we overran on time but nothing was too much of a problem. Thanks again

Reply from Mark Luxford, Client Liaison Manager at Signature at Coombe Hill ManorThank you so much for finding the time to write this review. Your positive commentary and feedback is very much appreciated.

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Review of
Signature at Highgate
from J G (Respite Resident) published on 28 November 2025 Submitted via Postal Card • Report

Overall Experience

I have been well taken care of here over a 12-day period. The staff are professional and caring in all the common areas. Individual care on room floors can be somewhat haphazard - a bit like the pen.

Reply from Karen Fleming, CLM at Signature at HighgateThank you for taking the time to give your feedback on your recent stay with us, this does help us.

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Review of
Signature at Hendon Hall
from S G (Wife of Resident) published on 21 November 2025 Submitted via Website • Report

Overall Experience

This was his second respite stay for two weeks in a Studio room. He enjoyed this visit more than last February because the food has improved. Socially, he finds this Care Home very stimulating, and the guest speakers are always interesting. Music recitals could be increased. The cinema is very comfortable.

Reply from Philip Amos, Client Liaison Manager at Signature at Hendon HallThank you for the lovely review - it really was our pleasure to look after your husband again at Hendon Hall and to know that he enjoyed our cuisine and varied activities. We look forward to seeing you both again soon!

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Review of
Signature at Coombe Hill Manor
from Patricia P (Resident) published on 6 November 2025 Submitted via Postal Card • Report

Overall Experience

Despite being 88 years old, I had never considered moving from my comfortable and conveniently located house to any kind of care home. Therefore I had no expectations when told the best option for my future comfort and safety would be to live in a care home. I have no family, so I relied on the advice

of my close friends. They did a series of investigations into what was offered to residents, and thankfully decided that Signature at Coombe Hill Manor would be the best for me. I am constantly grateful that they made that decision. Apart from the professionalism of the staff, the main attraction for us residents is that the staff are always warm and smiling, and are constantly looking at how they can improve.

Reply from Mark Luxford, Client Liaison Manager at Signature at Coombe Hill ManorThank you for finding the time to complete this review. Rest assured this will be shared amongst the team. Your kind words and positive commentary means so much to everyone here.

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Review of
Signature at Hendon Hall
from J S (Son of Resident) published on 14 October 2025 Submitted via Website • Report

Overall Experience

I have a current family member living at Hendon hall. I have to say the level of care is fantastic. The staff are amazing headed up by a wonderful manager called Orla. She runs the team exceptionally well. Her Attention to detail is amazing always, always lovely Food available and friendly Staff and

most of all great care for the residence is exceptional. If you're thinking of a care home, I could not recommend Hendon hall highly enough.

Reply from Philip Amos, Client Liaison Manager at Signature at Hendon HallThank you so much for your lovely review and positive feedback! We strive for the highest care and customer service standards at Hendon Hall and we are so pleased when residents and their families express their satisfaction. You are always welcome to join your family member for coffee, lunch or activities including our cinema.

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Review of
Signature at Hendon Hall
from S B (Daughter of Resident) published on 2 October 2025 Submitted via Postal Card • Report

Overall Experience

I think the care at Hendon Hall is better than excellent. Everyone is just wonderful I came to see Hendon after my dad passed away and from day 1 to now could not be happier the kindness is second to none.

Reply from Philip Amos, Client Liaison Manager at Signature at Hendon HallThank you so much for your positive feedback. It has been lovely having your mother stay with us and to see her so engaged in the life of the home!

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Review of
Signature at Hendon Hall
from F M (Respite Resident) assisted by family/friend published on 2 October 2025 Submitted via Postal Card • Report

Overall Experience

I enjoyed my time here, everything was perfect. Thank you to all the staff I will be back!

Reply from Philip Amos, Client Liaison Manager at Signature at Hendon HallThank you very much for your lovely feedback! We loved having you stay with us and would very much welcome you back to our home. You are always welcome to pop in for a coffee or tea to see us and the friends you made while you were here.

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Review of
Signature at Hendon Hall
from B V (Wife of Resident) published on 2 October 2025 Submitted via Postal Card • Report

Overall Experience

Very fortunate to have such a great general manager "Philip"!

Reply from Philip Amos, Client Liaison Manager at Signature at Hendon HallWe really appreciate your great feedback! We were privileged to look after your husband during his stay with us and warmly welcome him back next time you need some respite.

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Review of
Signature at Highgate
from Jill H (Respite Resident) published on 15 September 2025 Submitted via Postal Card • Report

Overall Experience

I can only say how much it has helped me to spend 3 weeks at Signature Highgate. The whole experience has been delightful although nervous and unable to walk when I arrived, I was soon put at ease by the wonderful staff, nurses and carers. Nothing was too much trouble and their care was fantastic. I

was introduced to other residents, all of whom are happy and settled. I played bridge and watched a film in the lovely cinema! I will return to visit the friends I made!

Reply from Karen Fleming, CLM at Signature at HighgateThank you so much for your kind words, I will make sure these are passed onto the wider team. We are all pleased that you enjoyed your stay with us, it was our pleasure to be able to support you until you were able to return home. Its been lovely seeing you visit our home to continue playing bridge with our residents.

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Review of
Signature at Hendon Hall
from Edwina B (Daughter of Resident) published on 8 September 2025 Submitted via Postal Card • Report

Overall Experience

I am delighted to see the home in Hendon is doing well with more residents. Since my mother has been there, more than three years now, the numbers have gone from 22 to 90 residents. Unfortunately the standard of service on reception has declined as there is no way it can cope with the rise in occupants

with just one person handling this. I strongly feel there should be two people to acknowledge this. Taking calls, handling visitors etc. has become too much for them.

Reply from Philip Amos, Client Liaison Manager at Signature at Hendon HallThank you very much for your largely positive review Edwina. Our occupancy has indeed increased considerably due to our reputation for outstanding care and luxury facilities. We appreciate your feedback regarding your experience with our reception to help us improve our customer service.

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Review of
Signature at Coombe Hill Manor
from Alexandra C (Daughter of Resident) published on 20 August 2025 Submitted via Website • Report

Overall Experience

My mother has been living in Auguste (dementia community) at Coombe Hill for just over a year now, and I have only become more impressed and happy with her quality of life and care during that time. What strikes me in every interaction with carers and staff is just how well they know her: her quirks,

what excites her, her preferences. She's treated and known as an individual, and despite the restrictions her dementia imposes on her ability to express herself, her personality is understood and taken into account in everything. My mother is genuinely happy at Coombe, and both tells and shows me that every time i visit.

The continuity of staff means she has the reassurance of ongoing relationships with carers, and that's also very comforting for me as a relative, knowing they are in a good position to notice any changes in her capacity, wellbeing or behaviour. And communication from staff is excellent: frictionless and super-efficient by email and phone, and always warm in person.

Reply from Mark Luxford, Client Liaison Manager at Signature at Coombe Hill ManorThank you so much for your kind and positive commentary, this is really appreciated. This means a lot to the team who ensure standards across the board are maintained on a daily basis. We are grateful for the time invested in writing this heartfelt review.

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Review of
Signature at Hendon Hall
from Sheila M (Respite Resident) published on 20 August 2025 Submitted via Postal Card • Report

Overall Experience

When I arrived after my recent reverse shoulder replacement I was unable to do anything for myself. I was treated with the utmost respect and my dignity which is so important to me was handled with extreme care.

Reply from Philip Amos, Client Liaison Manager at Signature at Hendon HallThank you very much for your fantastic review! We are pleased to hear that you felt respected and treated with dignity which is so central to our values at Signature. You are always welcome to visit - we would love to keep in touch.

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Review of
Signature at Highgate
from Larissa A (Daughter of Resident) published on 10 July 2025 Submitted via Postal Card • Report

Overall Experience

My mother was at Signature for 4 weeks respite/rehabilitation and I felt very relieved & content to leave her in such beautiful surroundings with a team of very caring staff. The carers and nurses were always on hand to assist and spend time with both residents and their families alike. Residents are

treated with dignity and the staff ensure they are kept active and engaged.

Reply from Rakhee Popat, Client Liaison Manager at Signature at HighgateThank you so much for your lovely review Larissa! It was our pleasure to have your mum in our home and look after her while she recovered! We will share your kind words with the wider team!

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Review of
Signature at Coombe Hill Manor
from Pamela F (Resident) published on 2 July 2025 Submitted via Postal Card • Report

Overall Experience

I knew nothing of the care home prior to being referred here by my GP on the grounds of my minor cognitive permanent and severe degeneration of the spine and I continue to ve very grateful to him.

Reply from Mark Luxford, Client Liaison Manager at Signature at Coombe Hill ManorThank you so much for finding the time to write this review. Scoring us 5 out of 5 in all areas means so much to the team here at Coombe Hill Manor.

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Review of
Signature at Highgate
from Rona H (Wife of Resident) published on 30 June 2025 Submitted via Postal Card • Report

Overall Experience

Bringing my husband here has given us all as a family peace of mind. We have seen a big change in his behaviour. He is happier and much more relaxed. His 'difficult' moments have been handled with care and professionalism, offering him dignity and enabling him to trust his carers.

Reply from Karen Fleming, CLM at Signature at HighgateThank you for your kind word, I will be sure to pass them onto the wider team. We are lucky that we have staff here that genuinely care about our residents every resident is like family to us all.

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Review of
Signature at Highgate
from Jamie D (Son of Resident) published on 30 June 2025 Submitted via Postal Card • Report

Overall Experience

I don't think care homes get better than this. There is seeming no limit to the level of love, care and attention to quality of life at Signature at Highgate. Arriving to the sound of my dads laughter was always a reminder that they are not putting on a show for the family - they are doing what they

do because they care. If she we could afford to keep him here we absolutely would and it would be worth the money

Reply from Karen Fleming, CLM at Signature at HighgateThank you so much for your kind words, we loved having you dad stay with us, we his miss his cheeky smiles and the laughter he shared with us all.

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Signature Senior Lifestyle Ltd Locations in London (4)

Signature Senior Lifestyle Ltd Reviews in London (223)

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