Signature Senior Lifestyle Ltd in Surrey | 3 Care Homes

Review of
Signature at Reigate Grange
from Sarah L (Wife of Resident) published on 17 July 2025

Submitted via Postal Card • Report

Overall Experience

The improvement since my husband moved to Hilltops in just a few months is amazing and I would like to pay tribute to the team who care for him so diligently. They show a kindness and respect that has brought out the best in him. He is happy and I am too as I know he is being well cared for. The environment

is ideal for someone with dementia who wants the freedom to move around, The place is purpose built & well designed to stimulate memories and calmness. He feels the whole team are his friends. I would like to say a huge thanks.

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Review of
Signature at Weybridge
from Angela K (Cousin of Resident) published on 9 July 2025

Submitted via Website • Report

Overall Experience

Staff at the care home very quickly let us know that our cousin's TV needed replacing. They advised us which models would be suitable, were happy to take delivery, and then set it all up so that it was up and running. It was all very smoothly done.

Reply from Xenos Foster, Client Liaison Manager at Signature at Weybridge

Thank you so much for your kind words. We believe we have a fantastic team here at Signature at Weybridge, and your recognition of this is appreciated by every member of our team. By having a whole home approach here at Signature at Weybridge, we believe this creates a relaxed and friendly environment for our residents to call home.

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Review of
Signature at Weybridge
from Nick J (Son of Resident) published on 2 July 2025

Submitted via Website • Report

Overall Experience

My dad was treated exceptionally well at Weybridge Signature. He stayed in respite care for a month and had a beautiful room with every care taken for his wellbeing and enjoyment. His health improved enormously while he was there and we may well look to use Signature further down the line , if there

is space in the care home at the time. He had a great experience with kind staff and friendly residents. The place itself is beautiful.

Reply from Xenos Foster, Client Liaison Manager at Signature at Weybridge

Thank you so much for your kind words. We believe we have a fantastic team here at Signature at Weybridge, and your recognition of this is appreciated by every member of our team. By having a whole home approach here at Signature at Weybridge, we believe this creates a relaxed and friendly environment for our residents to call home. Thank you very much for trusting the care of your father to us.

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Review of
Signature at Reigate Grange
from C M (Daughter of Resident) published on 27 June 2025

Submitted via Postal Card • Report

Overall Experience

My mother moved onto the dementia floor of Reigate Grange 4 years ago. After an initial period she became very settled and content. The structure at the Grange is exception from superb management structure, through amazing care to first class catering. She has advanced Alzheimer's and cannot communicate

her needs yet the wonderful care staff have found and established a great bond with her and manage to communicate on a limited verbal level. Alzheimer's is horrible disease which has taken away a large part of my mothers twilight years but it gives me great comfort that she is in the best possible place to cater for her needs.

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Review of
Signature at Weybridge
from Carol G (Daughter of Resident) published on 16 June 2025

Submitted via Website • Report

Overall Experience

My Mother resided at Signature Weybridge for three years after spending a total of ten years in two other care homes in Elmbridge.
At Signature the housekeeping, catering and care staff were outstanding during this time. The carers were without exception attentive and professional and above all kind

and understanding consistently. I felt my Mother was in safe and caring hands.

Reply from Xenos Foster, Client Liaison Manager at Signature at Weybridge

Thank you so much for your kind words. We believe we have a fantastic team here at Signature at Weybridge, and your recognition of this is appreciated by every member of our team. By having a whole home approach here at Signature at Weybridge, we believe this creates a relaxed and friendly environment for our residents to call home. We loved having you mother here and will miss her, and yourself greatly.

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Review of
Signature at Reigate Grange
from R P (Son of Resident) published on 3 June 2025

Submitted via Postal Card • Report

Overall Experience

From my initial visit Reigate Grange had a friendly and comfortable atmosphere and was only one of the few homes in the area that offered double rooms, allowing my parents to be together. My parents have been resident for 2 months now and have received great support and assistance.

Reply from Kelly Longhurst, Manager at Signature at Reigate Grange

Thank you so much for your lovely review, we really do appreciate feedback. We are enjoying having your parents with us and they have both settled in well.

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Review of
Signature at Reigate Grange
from A M (Resident) published on 27 May 2025

Submitted via Postal Card • Report

Overall Experience

A lovely care home in beautiful gardens well placed for residents and country walks for the able. The staff are always polite and cheerful and remember your names and ready to sort out problems. family and friends are always made welcome and it is lovely to be encouraged to be as independent as one

is able. I would particularly like to recommend the manager for her graceful, welcoming front of house management.

Reply from Kelly Longshurst, Client Liaison Co-ordinator at Signature at Reigate Grange

Thank you so much for your kind words and for taking the time to share your thoughts. We're incredibly proud of our home and the dedicated team here at Reigate. Your lovely comments will be shared with the staff - they'll be thrilled to hear them.

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Review of
Signature at Reigate Grange
from D S (Respite Resident) published on 15 May 2025

Submitted via Postal Card • Report

Overall Experience

When I booked two weeks' respite, I mentioned I must elevate my legs every few hours due to Raynaud's disease, causing bad circulation, the only place was my bed. My legs deteriorated with walking. The only help I needed was taking off compression stockings so I could shower and have back and legs creamed.

Once I was shown where to eat/sit, I was able to go alone. Though there would have been physio and exercise daily, activities were boring, too many quizzes. Signature staff came due to a shortage of staff and washing got lost. Paid £4700, expect more, manager did not ask if I would come back!

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Review of
Signature at Weybridge
from Janet B (Regular Volunteer) published on 30 April 2025

Submitted via Website • Report

Overall Experience

I really enjoy visiting and talking with residents and getting to know them.
Sometimes this is within group activities and sometimes one to one with those who tend to stay in their rooms but nevertheless enjoy company and conversation.

Reply from Xenos Foster, Client Liaison Manager at Signature at Weybridge

Thank you so much for your kind words. We believe we have a fantastic team here at Signature at Weybridge, and your recognition of this is appreciated by every member of our team. By having a whole home approach here at Signature at Weybridge, we believe this creates a relaxed and friendly environment for our residents to call home.

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Review of
Signature at Weybridge
from Gerald D (Friend of Resident) published on 29 April 2025

Submitted via Website • Report

Overall Experience

After visiting and reviewing care homes within the area on behalf of an elderly friend, Signature offered the care, comfort and facilities required. My friend moved in and is very happy with the outcome.

Reply from Xenos Foster, Client Liaison Manager at Signature at Weybridge

Thank you so much for your kind words. We believe we have a fantastic team here at Signature at Weybridge, and your recognition of this is appreciated by every member of our team. By having a whole home approach here at Signature at Weybridge, we believe this creates a relaxed and friendly environment for our residents to call home. Kind regards

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Review of
Signature at Weybridge
from Linda W (Daughter of Resident) published on 28 April 2025

Submitted via Website • Report

Overall Experience

Mum spent her last 3 years at Signature. Sadly she died April 3rd this year, but celebrated her 100th birthday last October.
It was the best decision we made for her as she had company every day & we could be confident knowing she was safe & cared for.
Every member of staff be they carers, managers,

restaurant & kitchen staff, activities or concierge teams, laundry, garden & estate management, always welcomed us with a smile. The care given is over & above what you might expect & time spent with residents kept the smiles & fun alive.
The wide variety of activities available really cater for every interest & it was a joy to be there with Mum as she would sing along, dance (just 3 weeks before she died), make jewellery etc. She loved going around the garden, sitting out in the sun with a cup of tea & piece of cake as well as going on some of the trips out in the minibus.
I cannot thank everyone enough for ensuring Mum was happy, safe & really well cared for, for her last 3 years.

Reply from Xenos Foster, Client Liaison Manager at Signature at Weybridge

Thank you so much for your kind words. We believe we have a fantastic team here at Signature at Weybridge, and your recognition of this is appreciated by every member of our team. By having a whole home approach here at Signature at Weybridge, we believe this creates a relaxed and friendly environment for our residents to call home. We loved your Mum so much, as she is really missed by everyone. Kind regards

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Review of
Signature at Weybridge
from G S (Daughter of Resident) published on 4 April 2025

Submitted via Website • Report

Overall Experience

My mother has been receiving dementia care at Signature at Weybridge; previously she received 24-hr care at home but I have not regretted choosing this care home. All the staff with whom I am in contact, across the departments, are welcoming, helpful and reactive; my mother settled in well and she

is thriving. The day-to-day care is professional and thorough; her medication is administered sensitively and as a result she takes it. She has retained her level of mobility since she arrived, and she is encouraged to use her walker. She enjoys some of the many excellent activities on offer, and loves being taken downstairs for musical events. This home is well-maintained, and to a high standard. Most importantly for me, my mother feels safe and is contented, thanks to the devotion of her carers, who are warm, understanding and never lose their sense of humour. In return, she is demonstrably fond of them. "It is nice to be in the community" is her way of saying she feels at home.

Reply from Xenos Foster, Client Liaison Manager at Signature at Weybridge

Thank you so much for your kind words. We believe we have a fantastic team here at Signature at Weybridge, and your recognition of this is appreciated by every member of our team. By having a whole home approach here at Signature at Weybridge, we believe this creates a relaxed and friendly environment for our residents to call home. The positive elements you have highlighted should very much help to put a families mind at rest. As every families worst fears for their loved ones when looking into full time care is a decline in those exact areas! thank you so much, we love your Mum! into Kind regards.

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Review of
Signature at Weybridge
from R C (Friend of Resident) published on 26 March 2025

Submitted via Website • Report

Overall Experience

Lovely care home, my Ex -neighbour now stays here. She finds it safe and very friendly. Always help close at hand.
I find the home always clean and friendly. Staff that I have spoken too, always willing to help.
Thank you so much for looking after our friend

Reply from Xenos Foster, Client Liaison Manager at Signature at Weybridge

Thank you very much for taking the time to share your experience of Signature at Weybridge. Your feedback and time with us are important, as are the care and well-being of all of our residents. We take great pride in confidently delivering high-quality care and facilities to make a difference in our residents and their families lives.

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Review of
Signature at Weybridge
from Tony R (Son of Resident) published on 20 March 2025

Submitted via Website • Report

Overall Experience

Signature offer the highest and most professional standard of care imaginable. My 96 year-old Mother recently had to move rooms and they made the entire process seamless and removed any stress or worry she might have had. My Mother has been in residence for 9 years and I cannot speak highly enough ofr

the facilities, the work ethic of the staff and the way in general that the home is run.

Reply from Xenos Foster, Client Liaison Manager at Signature at Weybridge

Thank you so much for your first class review. Your mother is a hub of our community and it is a pleasure and an honor to continue to care for her.

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Review of
Signature at Banstead
from Nicola D (Daughter of Resident) published on 19 March 2025

Submitted via Website • Report

Overall Experience

Finally we have found a 'home' for dad. We lost mum in July 2023 and dad, who was fit as a fiddle, driving, playing bowls and adjusting to a life without his soulmate, had a stroke out of the blue. His left side has been affected, leaving him unable to walk which of course has turned his life upside

down! Signature of Banstead is the 3rd Carehome placement we have tried since dad came out of hospital and we can at last see the dad we had before his stroke. He has been there just under a week and already he looks healthier, bright eyed and chats to anyone and everyone! The care team are wonderful, always stopping to say hello, have a little chat or simply a wave and a smile - all this means so much to residents, especially when settling into somewhere new. Dad has a friend he sits with at mealtimes everyday and it is wonderful to see him chatting at the dining table. Signature of Banstead have given my dad a future without mum, it's great to see him smiling again.

Reply from Sue Hester, Home Manager at Signature at Banstead

Thank you for your email and for your glowing 5 star review. At Signature at Banstead our ultimate goal is to provide the best possible level of care we can. From our carers and activities team, we strive to achieve a social and comfortable community our residents can call home. We are so happy to see the improvements made by your Dad. See you again next time you are visiting.

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Review of
Signature at Banstead
from Chris T (Son of Resident) published on 19 March 2025

Submitted via Website • Report

Overall Experience

A fantastic facility, with helpful and caring staff that help create an engaging environment for your loved ones to enjoy life.
My Father did not have good experiences at 2 other care homes prior to Signature, however since moving in he is starting to find a new lease of life and wanting to engage

with what the home has to offer.
There is a real focus on care and inclusion, providing interesting entertainment and ensuring that first class meal options are always available. This really helps make all the residents feel like this is a home from home.
Keep up the good work everyone!

Reply from Sue Hester, Home Manager at Signature at Banstead

Thank you for taking the time to share your experience of Signature at Banstead. Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in ensuring we deliver high-quality care to make a difference in our residents and their families lives. It is lovely to see how well your Dad is settling and engaging fully with everything that we offer here. See you again next time you are visiting.

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Review of
Signature at Banstead
from J G (Daughter of Resident) published on 4 March 2025

Submitted via Website • Report

Overall Experience

My mother was very happy during her respite stay at Signature at Banstead. It was an excellent experience for her and it helped her to get her strength back.
The staff when I visited were always friendly, kind and caring. The home feels very welcoming and everything is clean and well maintained. The

Bistro is a lovely area to sit and chat and have a drink.
My mother enjoyed various activities particularly the exercise groups.

Reply from Sue Hester, Home Manager at Signature at Banstead

We are so glad to hear of your mum's positive experience of her respite stay and are thankful for your kind comments. As a team, we work together to provide the best experiences for both our residents and family members. Here at Signature at Banstead we encourage our residents to carry out their hobbies and explore new activities. We are happy to hear that your mum enjoyed this aspect of her stay in our home and your kind words will be passed on to the team.

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Review of
Signature at Reigate Grange
from Adele C (Wife of Resident) published on 27 February 2025

Submitted via Website • Report

Overall Experience

The Grange is a truly outstanding nursing home where you, or someone you care about, can live happily, well-supported by friendly staff, in comfortable surroundings. The rooms are bright, warm, well-appointed and exceptionally clean. There are two nurses on duty 24/7 if you require a bit of extra looking

after. There is a lovely restaurant where you can have your meals, or these can be taken in your room if you prefer. There is a menu that changes daily and seasonally. The food is beautifully cooked and served and all dietary needs are taken into account. There is a wide range of activities available on a daily basis to keep you busy, entertained or amused, depending on how you feel on any particular day.
There are communal rooms where residents can meet for coffee, activities or a chat. There is always someone to talk to. It is a very friendly place to be. The management and staff go out of their way to make every individual feel welcome, included and happy.

Reply from Kelly Longhurst, Home Manager at Signature at Reigate Grange

Thank you for finding the time to write this comprehensive 5 star review. Your kind words are really appreciated and will certain assist others who are seeking a similar experience for their loved one(s).

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Review of
Signature at Reigate Grange
from R A (Respite Resident) published on 20 February 2025

Submitted via Postal Card • Report

Overall Experience

Brilliant location, facilities, staff and residents.

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Review of
Signature at Reigate Grange
from Beverlee E (Niece of Resident) published on 3 February 2025

Submitted via Postal Card • Report

Overall Experience

The care was very good, good choice and standard of food. Room was kept clean and my aunt was kept clean, well dressed and cared for with kindness and sympathy.

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Care Homes Owned by Signature Senior Lifestyle Ltd in Surrey

Signature Senior Lifestyle Ltd Locations in Surrey (3)

Signature Senior Lifestyle Ltd Reviews in Surrey (316)

Signature at Reigate Grange

Signature at Weybridge

Signature at Weybridge

Signature at Reigate Grange

Signature at Weybridge

Signature at Reigate Grange

Signature at Reigate Grange

Signature at Reigate Grange

Signature at Weybridge

Signature at Weybridge

Signature at Weybridge

Signature at Weybridge

Signature at Weybridge

Signature at Weybridge

Signature at Banstead

Signature at Banstead

Signature at Banstead

Signature at Reigate Grange

Signature at Reigate Grange

Signature at Reigate Grange

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