Sunrise of Banstead, Banstead, Surrey
Sunrise of Banstead, Banstead, Surrey
Sunrise of Banstead, Banstead, Surrey

Sunrise of Banstead is set close to the heart of the village of Banstead; this popular and vibrant community is situated on the North Downs and surrounded by extensive Green belt, ensuring that area has retained its rustic charm.

The thriving village of Banstead has plenty of amenities including more than 100 shops along the High Street, which possess a distinctly continental flavour.

Banstead's picturesque setting near open countryside and small attractive villages, make sure this Sunrise residence is a popular place to live and enjoy life. Situated only 17 miles south of Central London and possessing superb, fast road links, Sunrise Living of Banstead is also highly convenient for visiting friends and family.

Group: Sunrise Senior Living

Person in charge: Suzanne Spurgin (General Manager)

Local Authority / Social Services: Surrey County Council (click for contact details)

Type of Service: Care Home only (Residential Care) – Privately Owned , Registered for a maximum of 97 Service Users

Registered Care Categories*: Dementia • Old Age

Specialist Care Categories: Alzheimer's

Admission Information: Ages 55+.

Single Rooms: 97

Shared Rooms: 0

Rooms with ensuite WC: 97

Facilities & Services: Palliative Care • Respite Care • Convalescent Care • Independent Living Training • Sheltered Housing • Own GP if required • Own Furniture if required • Pets by arrangement • Close to Local shops • Near Public Transport • Minibus or other transport • Lift • Wheelchair access • Gardens for residents • Bar/Cafe on premises • Residents Kitchenette • Phone Point in own room/Mobile • Television point in own room • Residents Internet Access

Latest Care Quality Commission* Report on Sunrise of Banstead: click here

* Care Quality Commission is responsible for the registration and inspection of social care services in England.

Bed Vacancies

Please Contact Us for Latest Vacancies

Reviews

9.3 Sunrise of Banstead has a Review Score of 9.3 (9.304)

The Review Score of 9.3 (maximum of 10) for Sunrise of Banstead is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.6 out of 5 from 18 Reviews over all time. This Average Rating is also the rating value for Sunrise of Banstead in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 4.7 out of 5 from 13 positive Reviews in the last 12 months.

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.634 for Sunrise of Banstead is calculated as follows: ( (148 Excellents x 5) + (57 Goods x 4) + (11 Satisfactorys x 3) ) ÷ 216 Ratings = 4.634

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.

    2. 1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.

    The 4.67 Points relating to the number of positive Reviews for Sunrise of Banstead is based on 13 positive Reviews in the last 12 months and is calculated as follows:

    1. 3 + 0.25 + 0.25 + 0.25 + 0.25 = 4

    2. Target of 19.4 positive Reviews (97 registered maximum number of service users ÷ 5). 13 Reviews ÷ 19.4 Target = 0.670

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.


Average Ratings

  • Excellent
    14
  • Good
    4
  • Satisfactory
    0
  • Poor
    0
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend Sunrise of Banstead?

  • Extremely LIKELY
    15
  • Likely
    3
  • Don't know
    0
  • Neither Unlikely or Likely
    0
  • Unlikely
    0
  • Extremely UNLIKELY
    0

Reviewer Connection to Sunrise of Banstead

  • Resident / Service User
    9
  • Daughter of Resident/Service User
    4
  • Son of Resident/Service User
    3
  • Brother of Resident/Service User
    1
  • Friend of Resident/Service User
    1
  • more

For nearly 10 years mum received exemplary care and was very happy as was I and her family.
We were reassured that she was well looked after. The staff really cared and regularly went the extra mile. This wasn't just a care home it was a real home.

How likely would you be to recommend Sunrise of Banstead? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Good

UK Marketing, Marketing Assistant at Sunrise of Banstead responded to this review on 13 Jun 2017:

Thank you for taking the time to share your experience of Sunrise of Banstead.
Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in ensuring we deliver high-quality care and facilities to make a difference to our residents and their families lives.
The Sunrise of Banstead Team

The staff and facilities here are fantastic. Nothing is too much trouble and everyone is friendly and helpful. The food is outstanding, as is the entertainment and activities during the day. I am so glad that I have decided to make this my residence.

How likely would you be to recommend Sunrise of Banstead? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

UK Marketing, Marketing Assistant at Sunrise of Banstead responded to this review on 17 May 2017:

Thank you for taking the time to share your experience of Sunrise of Banstead.
Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in ensuring we deliver high-quality care and facilities to make a difference to our residents and their families lives.
The Sunrise of Banstead Team.

We visited many homes in this area (Banstead and Epsom) and this was the best home that we saw. There is always a lively atmosphere. The staff are all very kind and helpful and my father has settled in well.

How likely would you be to recommend Sunrise of Banstead? Extremely Likely

Average Rating: 

 4.3 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Excellent

Management: Good

Safety / Security: Excellent

Rooms: Good

Value for Money: Satisfactory

UK Marketing, Marketing Assistant at Sunrise of Banstead responded to this review on 17 May 2017:

Thank you for taking the time to share your experience of Sunrise of Banstead.
Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in ensuring we deliver high-quality care and facilities to make a difference to our residents and their families lives.
The Sunrise of Banstead Team.

Sunrise has transformed my mother. She now enjoys a good social life and is looked after so well. The staff and facilities are top class and we could not wish for a better place for her to be. Well done Sunrise.

How likely would you be to recommend Sunrise of Banstead? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

UK Marketing, Marketing Assistant at Sunrise of Banstead responded to this review on 15 May 2017:

Thank you for taking the time to share your experience of Sunrise of Banstead.
Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in ensuring we deliver high-quality care and facilities to make a difference to our residents and their families lives.
The Sunrise of Banstead Team.

I have been here for six weeks and I am very satisfied in every respect.

How likely would you be to recommend Sunrise of Banstead? Extremely Likely

Average Rating: 

 4.6 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Satisfactory

UK Marketing, Marketing Assistant at Sunrise of Banstead responded to this review on 15 May 2017:

Thank you for taking the time to share your experience of Sunrise of Banstead.
Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in ensuring we deliver high-quality care and facilities to make a difference to our residents and their families lives.
The Sunrise of Banstead Team.

It is always hard to leave your home, but Sunrise is the very best alternative - akin to being in a first class hotel.
I am very happy here - plenty to do - a wonderful atmosphere and staff so kind, helpful and efficient.
I'm so pleased our daughter found this place - I'm richly blessed.

How likely would you be to recommend Sunrise of Banstead? Likely

Average Rating: 

 4.5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Good

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Good

Safety / Security: Good

Rooms: Excellent

Value for Money: Good

UK Marketing, Marketing Assistant at Sunrise of Banstead responded to this review on 09 May 2017:

Thank you for taking the time to share your experience of Sunrise of Banstead.
Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in ensuring we deliver high-quality care and facilities to make a difference to our residents and their families lives.
The Sunrise of Banstead Team

Superb care home. Exceptional staff. Brilliant facilities and activities.

I used to be an advocate so experienced many care homes. This is the best I have ever been to. My dad is receiving the best care I could ever have hoped for. He has told me first hand that he is really well cared for and everyone is really nice.

I am so pleased that he and we as a family made the move for him to come here. A 10/10 from me.

How likely would you be to recommend Sunrise of Banstead? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

UK Marketing, Marketing Assistant at Sunrise of Banstead responded to this review on 28 Apr 2017:

Thank you for taking the time to share your experience of Sunrise of Banstead.
Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in ensuring we deliver high-quality care and facilities to make a difference to our residents and their families lives.
The Sunrise of Banstead Team

My parents moved into Sunrise last month. Our first viewing and following appointments were occasions where we were made to feel welcome. Every need and question was attended to - nothing was too much trouble.

On moving day we were given personal service all day, the food is excellent and everyone from the carers, wellbeing staff and management were personable, professional and courteous. Since they have been there every day is like a holiday - endless activities. Lovely, bright, clean beautiful rooms, excellent care and a high level of professionalism.

How likely would you be to recommend Sunrise of Banstead? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

UK Marketing, Marketing Assistant at Sunrise of Banstead responded to this review on 21 Mar 2017:

Thank you for taking the time to share your experience of Sunrise of Banstead.
Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in ensuring we deliver high-quality care and facilities to make a difference to our residents and their families lives.
The Sunrise of Banstead Team

Came here 07-07-16 requiring more personal care, so sold my home (which was quite an emotional change of life). However, having my own studio and furnishings, it was good to be in familiar surroundings. Staff treat you with respect and kindness. Activities are varied and participate if interested. Christmas saw excellent decorations by the activities team and medical advice at 'well-being' team are very good.

How likely would you be to recommend Sunrise of Banstead? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Satisfactory

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

UK Marketing, Marketing Assistant at Sunrise of Banstead responded to this review on 07 Feb 2017:

Thank you for taking the time to share your experience of Sunrise of Banstead.
Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in ensuring we deliver high-quality care and facilities to make a difference to our residents and their families lives.
The Sunrise of Banstead Team

It has taken up until now to begin to feel at home here; I am slow at adapting to some major changes in my life however with all my family abroad I have come to realise I am luckier than some- at least I am mobile- so far! The musical entertainment (with grand piano) is just my cup of tea!

How likely would you be to recommend Sunrise of Banstead? Extremely Likely

Average Rating: 

 4.3 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Good

Cleanliness: Excellent

Treated with Dignity: Good

Food & Drink: Good

Staff: Good

Activities: Good

Management: Excellent

Safety / Security: Good

Rooms: Good

Value for Money: Good

UK Marketing, Marketing Assistant at Sunrise of Banstead responded to this review on 24 Jan 2017:

Thank you for taking the time to share your experience of Sunrise of Banstead.
Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in ensuring we deliver high-quality care and facilities to make a difference to our residents and their families lives.
The Sunrise of Banstead Team

While I have been at Sunrise of Banstead, I have received help when I need it, meals which were good. The staff here are excellent. Everyone is very kind.

How likely would you be to recommend Sunrise of Banstead? Extremely Likely

Average Rating: 

 4.5 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Good

UK Marketing, Marketing Assistant at Sunrise of Banstead responded to this review on 23 Jan 2017:

Thank you for taking the time to share your experience of Sunrise of Banstead.
Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in ensuring we deliver high-quality care and facilities to make a difference to our residents and their families lives.
The Sunrise of Banstead Team

Excellent home, lovely professional friendly staff to a high standard of care.

How likely would you be to recommend Sunrise of Banstead? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

UK Marketing, Marketing Assistant at Sunrise of Banstead responded to this review on 23 Jan 2017:

Thank you for taking the time to share your experience of Sunrise of Banstead.
Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in ensuring we deliver high-quality care and facilities to make a difference to our residents and their families lives.
The Sunrise of Banstead Team

My wife and I have lived here for six months. I do not need care but my wife has dementia. We have a sizeable suite including a shared bedroom and separate sitting room. The meals served in the dining room are of a good standard with a wide choice. Drinks and fruit are available in the 'bistro' - a meeting point for residents along with a TV lounge.
A wide range of activities are available led by a dedicated team including keep fit, word puzzles, baking, flower arranging, music, poetry, visiting singers and musicians etc. Rooms and facilities are maintained to a high standard. This care home presents a higher standard and better value for money than other mainstream care homes we have experienced in South East England.

How likely would you be to recommend Sunrise of Banstead? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Good

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Excellent

Management: Good

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

UK Marketing, Marketing Assistant at Sunrise of Banstead responded to this review on 23 Jan 2017:

Thank you for taking the time to share your experience of Sunrise of Banstead.
Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in ensuring we deliver high-quality care and facilities to make a difference to our residents and their families lives.
The Sunrise of Banstead Team

Very comfortable and friendly.

How likely would you be to recommend Sunrise of Banstead? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Good

Rooms: Excellent

Value for Money: Good

Very friendly I feel part of a family. Lots of activities of varied categories good selection of food. I can always get a tea or coffee. Happy atmosphere.

How likely would you be to recommend Sunrise of Banstead? Extremely Likely

Average Rating: 

 4.7 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Satisfactory

My mother occasionally has falls in her room and the carers/staff have looked after her very well; so mum tells me.
They calm her down, checking she is physically okay and comfortable. The staff/carers then inform me what has happened and what steps have been taken if any required or if other options needs to be considered and discussed with me. The good communication is much appreciated.

How likely would you be to recommend Sunrise of Banstead? Likely

Average Rating: 

 3.8 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Good

Food & Drink: Satisfactory

Staff: Good

Activities: Excellent

Management: Satisfactory

Safety / Security: Good

Rooms: Good

Value for Money: Satisfactory

I would definitely recommend Sunrise of Banstead. It's built for purpose, very striking, beautiful garden surrounding it. I feel the staff, carers are very sympathetic. The entertainment is inclusive for all including family and visitors. A wonderful place.

How likely would you be to recommend Sunrise of Banstead? Extremely Likely

Average Rating: 

 4.7 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Good

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Excellent

Management: Good

Safety / Security: Good

Rooms: Excellent

Value for Money: Excellent

I am, very largely left alone, which is what I want, but nice to know that help is always a red button away should I need it.

How likely would you be to recommend Sunrise of Banstead? Likely

Average Rating: 

 3.9 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Good

Food & Drink: Satisfactory

Staff: Good

Activities: Satisfactory

Management: Satisfactory

Safety / Security: Good

Rooms: Excellent

Value for Money: Satisfactory

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Awards / Recognitions

April 2017

February 2016

Job Vacancies

Staff Profiles

Suzanne

Suzanne Spurgin

Job Title: General Manager

Description:

Every day I walk into my community feeling incredibly proud of the team who work extremely hard to deliver the best care services to my residents. I feel very blessed to work in such a warm and welcoming environment. The word ‘community’ is the most apt description of Sunrise of Banstead.

Barbara

Barbara Mare

Job Title: Registered Manager

Description:

I was really pleased with our excellent CQC report, especially as it was full of excellent comments from residents and their families.

Jan

Jan Jasper

Job Title: Directors of Community Relations

Description:

My role, advising and guiding families through often stressful and emotional decisions, is made easier, knowing that I am helping their loved ones find safety and care as part of our extended family at Banstead.

I feel privileged to work in such a wonderful community. The dedication and care this team demonstrates every single day, to every single resident, guarantees a warm and loving atmosphere for us all, residents and staff alike. This is not just a job, it's a rewarding way of life.

Tamara

Tamara Juckes

Job Title: Activities Coordinator

Description:

There are very few jobs that offer the daily satisfaction and fulfillment that mine does! Seeing the expression on residents’ faces and hearing the enjoyment in their voices as they take part in our daily activities makes me feel immensely proud and content. I wouldn’t swap it for anything!

Care Home Idol 2016

There are currently no Care Home Idol entrants who have performed at Sunrise of Banstead