Signature at Banstead

As the Client Liaison Manager at Signature at Banstead, I’m thrilled to welcome new residents and showcase our high-quality care and accommodation to the community. With a passion for building meaningful relationships, I take pride in being the first point of contact, offering clear guidance, answering questions, and showcasing the warmth and vibrancy of our luxury care home in Banstead.

As the Client Liaison Coordinator at Signature at Banstead, I work closely with Tammy, our Client Liaison Manager, to guide residents and their families through every step of their care journey. From the very first enquiry to the day you move in, my role is to provide clear communication, practical support and a reassuring presence.

With over 10 years of experience in private healthcare, I understand how emotional and important this decision can be. My focus is on making the transition to our luxury care home in Banstead as smooth and stress-free as possible, so every new resident feels truly at home from the moment they arrive.

I began my career in care in 2013 at Signature at Banstead as a Care Assistant and have since progressed through senior roles, including Reminiscence Coordinator and Dementia Care Manager. For five years, I led our Dementia Community, supporting an exceptional team to deliver purposeful, meaningful activities that promote both mental and physical well-being. It is incredibly rewarding to see the positive impact this has on our residents every day.

Since November 2023, I have been Deputy Manager, leading the wider team and supporting the General Manager in all clinical matters. My focus is on ensuring the home operates to the highest standards and delivers exceptional care. I am proud to be part of a stable and dedicated management team and look forward to continuing my journey at Banstead.

I’m Sumitha, Clinical Services Manager at Banstead with over 26 years of clinical experience in Acute and nursing home settings, holding qualifications in general, medical, surgical, paediatric, psychiatric, obstetric and community nursing. I’ve earned a State Award of Merit in Medical and Surgical Nursing and completed post-graduation in Gerontological Nursing and End of Life care in Ireland. Passionate about elderly care, I’ve worked in India, Malaysia, Ireland, and the UK, specialising in Acute stroke units. My goal is to provide dignified care to elderly residents, ensuring loved ones’ peace of mind. Progressing into management, I now mentor and empower large teams. I feel privileged to work for Signature, where the values of the organisation align with my own.

I started my journey in Health and Social Care in 2012 and I have never looked back. I joined the Signature at Banstead family in February 2023 as an Assisted Living Coordinator. I was fascinated to work for Signature at Banstead because of their commitment to delivering excellent care to the elderly, guaranteeing the home is safe, exciting, committed and active. Prior to this, I worked as a Supported Living Manager and a Residential Care Manager in London and Kent. My experience over the years can allow me to help our Assisted Living community manage and care for a wide variety of individuals. I am passionate about delivering a service that is safe, effective and person-centred, driven by the needs and aspirations of the people we serve at Signature at Banstead. I’m dedicated to providing our residents with the best care and support that they need to recover and maintain their health and independence. My primary aim within my role is to create a people-centred team that delivers a positive colleague output to ensure that the people we support are receiving the best possible experience, ensuring they continue to lead happy and purposeful lives. I maintain a keen interest in supporting my team to deliver high-quality care holistically, with our residents at the centre of all we do.

I began my career with Signature as a Care Assistant in 2015, which was also my first experience of supporting people living with dementia. From the very beginning, I discovered a real passion for dementia care and have progressed through a number of roles, including Senior Carer and Care Supervisor, before becoming a Dementia Care Manager.

After gaining valuable experience within another home in the group, I transferred to Signature at Banstead in May 2024 as Dementia Care Manager, where I now oversee both of our dementia communities, Lavender Lane and Bluebells. I manage the operational, people and clinical aspects of the communities, working alongside an exceptional team to deliver compassionate, person-centred care. Supporting residents with meaningful and purposeful activities is at the heart of what we do, helping them to live well and enjoy the very best quality of life.