Signature at Banstead

Croydon Lane, Banstead SM7 3AG
Review Us
9.8 124 Reviews
  • Signature at Banstead, Banstead
Signature at Banstead provides first class care to residents who require residential and dementia care in and around the Banstead area. The home is located on the North Downs, sitting within a protected greenbelt area with picturesque villages and a thriving High Street nearby. Signature at Banstead has fantastic rail and road links and is only 17 miles south of Central London, making it easy for families and friends to visit.

A passionate and dedicated team ensures that all residents’ individual needs and requirements are met, especially with staying active, making new friends, nurturing interests, learning new skills and pursuing favourite hobbies. The Wellbeing and Lifestyle Team arranges exciting on-site events and activities and regular trips out to local destinations so there is always something to do.

Respite rooms are available for those needing to recover after a hospital stay or assistance when your carer is on holiday. The care home has 91 beds over 4 floors.
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Care Provided by Signature at Banstead

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 96 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • Convalescent Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees What's included?

Weekly Charges per Person

  • Self-Funded Residential Care: from £1855
  • Self-Funded Residential Dementia Care: from £2225
  • RESPITE Self-Funded Residential Care: from £2226
  • RESPITE Self-Funded Residential Dementia Care: from £2670
The price(s) shown are provided by the care home. Contact Signature at Banstead for full pricing details and T&Cs.

Contact Signature at Banstead to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Contact Signature at Banstead to confirm what's included and get a personalised quote:

Good to Know

Group/Owner

Person in Charge

  • Daniel Rees (General Manager)

Local Authority / Social Services

Admission Information

  • Mixed (no single-gender units)
  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes
  • Last Refurbishment: 2020
  • Number of floors: 4

Room Information

  • Single Rooms (81)
  • Single Rooms with Ensuite Wet Room (81)
  • Couples/Companion Rooms with Ensuite Wet Room (10)

Signature at Banstead Reviews (124)

9.8

Signature at Banstead has a Review Score of 9.8 (9.787) out of 10, based on 30 reviews in the last 2 years.
Over all time Signature at Banstead has 124 reviews.

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Review from Shirley W (Resident) published on 28 November 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
My husband and I moved into Signature at Banstead at the beginning of October.
We were both a bit uncertain as to whether or not we had done the right thing but believe me it has proved to be so right. Everyone is so friendly and caring. There is a lovely atmosphere and the carers are so caring, but
so is everyone. Whoever you meet in the various areas they will speak.
There are good activities to take part in and the Activity Team keeps you busy if that is what you like.
If you like a quiet time there are plenty of areas in which to do this.
Do not think there is an Assisted Living Home better than this one.
Reply from Sue Hester, Home Manager at Signature at BansteadThank you for taking the time to write such a lovely review. It is a pleasure having you both here and we are so pleased to hear you are so settled. We are glad to have made a difference.
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Review from Caroline C (Daughter of Resident) published on 13 November 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
From our first interaction with the management team at Signature at Banstead, we were very impressed. The home is spotlessly clean and very well cared for. The bedrooms are well-sized with excellent en-suite facilities. The lounge and dining room are welcoming and spacious and the coffee area for residents
and their families to use is warm and inviting.
Mum was very anxious about the move but the carers were kind and supportive of her. They took the time to get to know her and recognised her worries so that she felt supported. They are encouraging and enabling but never pushy. They always treat the residents with respect and make them feel valued.
The food is very good - beautifully presented by kind and attentive staff. The activities team are creative and arranges a wide range of activities which the majority of residents seem to participate in and enjoy. Overall I would recommend this care home for both its facilities and more importantly for its care and compassion.
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Review from Michael M (Relative of Resident) published on 13 November 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
I was struck by the speed with which the staff remembered my name and connected my wife and me to her sister who has become a resident. Their attention to detail and their caring nature have made us feel entirely confident in leaving my wife's sister in their hands. She has complex needs which they
are attending to 24/7.
Wonderful.
Reply from Sue Hester, Home Manager at Signature at BansteadWe are thrilled with your positive experience and glad your sister has settled in so well to Signature at Banstead. We take great pride in delivering high quality care and providing facilities to our residents. Your recognition of this is invaluable to our team, thank you. See you again next time you are visiting.
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Review from S M (Sister of Resident) published on 13 November 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
Since my sister has been in Signature she has been treated with kindness and compassion by everyone at the home. I cannot praise the staff too highly as they do their work efficiently and always with a smile. She needs a great deal of care but nothing is too much trouble. I would recommend Signature
Banstead as a top class care home.
Reply from Sue Hester, Home Manager at Signature at BansteadThank you for taking the time to share your experience of Signature at Banstead. Your review is important to us, as is the care and well-being of all of our residents. We take great pride in ensuring we deliver high-quality care to make a difference in our residents and their families lives. See you again next time you are visiting.
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Review from Steph C (Daughter of Resident) published on 14 October 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
I was in need of some urgent respite care for my mum with dementia. I was quickly put in touch with a particular member of staff who was very friendly and welcoming. She talked me patiently through the whole process and showed me around the home and gardens.
Another staff member met Mum in the hospital
the next day and was really lovely & kind and was able to assess her needs.
Mum spent 2 weeks in Banstead and received really lovely care from dedicated, compassionate & empathetic staff. Mum enjoyed the interaction with the staff and ate some lovely meals.
We will definitely consider Mum returning in the future.
Reply from Sue Hester, Home Manager at Signature at BansteadWe are so glad to hear of your positive experience and thankful for your kind comments. As a team, we work together to provide the best experiences for both our residents and family members. We will look forward to seeing her again in the future.
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Review from Sally S (Daughter of Resident) published on 9 August 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
A very big thank you to Signature at Banstead for ensuring my parents settled into the home so quickly. Sixteen months ago both Mum and Dad moved in and it has been filled with lots of activities and social events, which they have enjoyed very much. The staff are all very caring and always go over and
beyond to ensure Mum and Dad are happy. If any matters arise the Signature team are very quick to respond and address the matter. As a family, we are very happy and feel very relieved that they have settled in and met many new friends.
Reply from Sue Hester, Home Manager at Signature at BansteadHere at Signature at Banstead, we endeavor to provide the best experience for our residents and their families. Thank you for taking the time to share your kind words with us, these will be shared with the team. It is a joy to have your Mum and Dad here with us. See you again soon.
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Review from Jayne D (Daughter of Resident) published on 18 July 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
My lovely Mum moved into Signature Banstead in May. She was extremely anxious and frightened, it was such a big life change for her to leave her own house and begin a new life at Signature. As a family we prepared her suite so it was really like home from home. From the very first day every single member
of staff did everything they could to make Mum feel welcome and cared for, managers, reception, carers, activities team, catering, cleaning staff, not forgetting the lovely lady who does the personal laundry, all were so kind. Mum settled in fairly quickly, and I felt very confident that she was being very well looked after. Two months on and she is enjoying her new life. There is always something going on, indoor activities and outings in the minibus. The facilities and food are excellent too. I really don't think we could have found anywhere better for my Mum. A big thank you to everyone at Signature Banstead.
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Review from Sophie H (Granddaughter of Resident) published on 18 July 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
My granny moved into Signature middle of April and has settled in great. Staff are always friendly and welcoming, supported our family during the change from home to care work which was so helpful. Facilities are wonderful, plenty of activities for the residents and trips which is so important to her
and her wellbeing. Being able to have her hair done regularly in house is lovely too.
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Review from S B (Daughter of Resident) published on 18 July 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
All the staff have been wonderful - very caring and considerate, and they treat the residents with dignity. There are lots of activities to join in with, and a real buzz about the place. The bistro and lounge are lovely areas for residents to meet in.
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Review from I O (Son of Resident) published on 18 July 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
Considerate and skilled in creating an uplifting atmosphere. Very good at welcoming residents, helping them settle, join activities, receive assistance according to their needs and wishes, and strong at communicating with the residents and their families.
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Review from Helen B (Daughter of Resident) published on 24 June 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother has been a resident since November 2023, and all the family are pleased to see how well she has settled in. From erratic eating and watching TV all day she is eating well and is both mentally and physically stimulated by the activities. I and other family members have experience of other care
homes, and this is one of the best we have come across. We are all relieved that my mother is so well cared for and making new friends.
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Review from K W (Granddaughter of Resident) published on 24 June 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
I have been a regular visitor (several times a week) since my Grandmother moved in 6 months ago. I always find Banstead Signature to be a really warm welcoming environment. The staff team are really established with very little staff turnover, they work really well together to ensure the best for the
residents. I have been really impressed by the range of activities and events that are arranged for the residents. The rooms and communal spaces are extremely well maintained and the food menus always look good. I genuinely don't think we could have found a better residential home for my Grandmother.
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Review from Mike D (Son of Resident) published on 24 June 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother moved into Signature about 8 weeks ago, after living alone and independently for about 5 years. From the very outset every single member of the staff has been fantastic. Everyone is always friendly, treating the residents with real respect, helpful and there's a noticeable positive attitude
in all the interactions between the staff and residents. This consistent high and caring standard of behavior has really helped my mother settle in to her new way of life. It's great to hear her tell me about activities she's enjoyed taking part in, something I never imagined would happen given her independent way of life before. Thank you everyone in SH!
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Review from Diane M (Wife of Resident) published on 24 June 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
My husband has slowly settled and adapted into this lovely care home and is now starting to participate in some of the activities. All the staff are very caring and professional and this helps to provide the calming atmosphere which benefits all the residents.
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Review from B T (Daughter of Resident) published on 17 April 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother has been a resident since July 2020 which was a difficult time for everybody with Covid. All the staff kept everyone safe and entertained with a variety of virtual trips around the world. Since then the entertainment and care continues to be excellent. The residents are treated as one big
family no matter their capabilities. Mum is now 97 and still enjoys life to the full.
Reply from Sue Hester, Reviews Team at Signature at BansteadThe team here at Signature at Banstead would firstly like to thank you for your kind words. We strive, as a team, to work closely with our residents so we can provide the very best care for each individual in our home, and we are glad to have made a difference. It's so lovely for us all to see how much your Mum enjoys all the activities that we have available for residents to enjoy. See you again when you are next visiting.
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Review from S H (Regular Volunteer) published on 17 April 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
I am a volunteer and I love helping out with social events whenever possible and once a week I assist with arts and crafts in the dementia unit. There is a full timetable of daily activities for all residents and family members are always encouraged to join in.
The care and support that the home provides
to residents and their families is superb.
Reply from Sue Hester, Reviews Team at Signature at BansteadThank you for taking the time to share your experience of Signature at Banstead. Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in ensuring we deliver high-quality care to make a difference in our residents and their families lives. Thank you for everything that you do for our residents. Your support each week is very much appreciated. See you again soon.
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Review from Nigel D (Regular Volunteer) published on 17 April 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
I have been visiting Signature of Banstead for the last 7 years and I have always found the staff are attentive and caring to the residents. They also join in with the activity I provide to ensure they get the most out of our time together. I also regularly see the activities calendar and can see how
well the residents are entertained with singers, speakers and trips out along with baking afternoons and social events.
When I speak to the residents they all seem happy and well looked after.
Reply from Sue Hester, Reviews Team at Signature at BansteadThank you for taking the time to write a review for us and for your very positive comments. Thank you for everything that you do for our residents. They very much look forward to your visit. See you again very soon.
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Review from G C (Daughter of Resident) published on 31 January 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
My dad arrived at Signature care home in September last year. He has a diagnosis of dementia. It was initially difficult for Dad to settle into his new environment; however, with the support of excellent management and an exceptionally wonderful care team, Dad is now settling in well.
The team has
been very supportive, providing good care for my dad.
It has been a huge relief to know Dad is being looked after by people who genuinely care.
I would highly recommend Signature at Banstead.
Reply from Sue Hester, Reviews Team at Signature at BansteadThank you so much for taking the time to complete a review and also giving us five stars. It is greatly appreciated! We take great pride in ensuring we deliver high-quality care to make a difference in our residents and their families' lives. See you next time you are visiting.
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Review from J B (Daughter of Resident) published on 29 January 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
Our mum is very happy at Signature at Banstead. After staying there on respite care, she decided she would like to live there permanently, so this is what she has now done. The main reason is that there is always something going on, such as outings, games, etc. She also enjoys all the company of the
residents and staff; it is a very friendly environment.
Reply from Sue Hester, Reviews Team at Signature at BansteadThe team here at Signature at Banstead would firstly like to thank you for your kind words. We strive, as a team, to work closely with our residents so we can provide the very best care for each individual in our home, and we are glad to have made a difference. It was lovely that your Mum chose us as her forever home, having stayed with us before on respite. See you again next time you visit.
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Review from R A (Sister of Resident) published on 29 January 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
The home is scrupulously clean, and the staff are highly experienced, kind and caring. I cannot fault this care home.
Reply from Sue Hester, Reviews Team at Signature at BansteadThank you so much for your positive comments and for giving us a five-star review. It is really appreciated.
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Current Review Score: 9.8 (9.787)

Overview of Review Score

The Review Score of 9.8 (9.787) out of 10 for Signature at Banstead is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.8 out of 5 from 30 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 29 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.787 for Signature at Banstead is calculated as follows: ( (295 Excellents x 5) + (52 Goods x 4) + (6 Satisfactorys x 3) + (4 Poors x 2) ) ÷ 357 Ratings = 4.787
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Signature at Banstead is based on 29 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 20 Positive Reviews in the last 24 months; 3 points for the first Positive Review, 0.125 Points for each of the next four Positive Reviews, 0.05 Points for the next five Positive Reviews, and finally 0.025 Points for the next ten Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.050, 7th = 0.050, 8th = 0.050, 9th = 0.050, 10th = 0.050, 11th = 0.025, 12th = 0.025, 13th = 0.025, 14th = 0.025, 15th = 0.025, 16th = 0.025, 17th = 0.025, 18th = 0.025, 19th = 0.025, 20th = 0.025) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.05 + 0.05 + 0.05 + 0.05 + 0.05 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 96 registered maximum number of service users is 19.2, which has been reached with 29 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 31 May 2024

Overall Good

  • Caring Requires improvement
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (12)

Meet the Team (6)

Daniel

Daniel Rees

Job Title: General Manager Joined: 2026

Dan is the General Manager at Signature at Banstead.

Soloman

Soloman Shamash

Job Title: Client Liaison Manager Joined: 2025

As the Client Liaison Manager at Signature at Banstead, I’m thrilled to welcome new residents and showcase our high-quality care and accommodation to the community. With a passion for building meaningful relationships, I take pride in being the first point of contact, offering clear guidance, answering questions, and showcasing the warmth and vibrancy of our luxury care home in Banstead.

Christina

Christina Webb-Smith

Job Title: Deputy Manager Joined: 2013

I began my career in care in 2013 at Signature at Banstead as a Care Assistant and have since progressed through senior roles, including Reminiscence Coordinator and Dementia Care Manager. For five years, I led our Dementia Community, supporting an exceptional team to deliver purposeful, meaningful activities that promote both mental and physical well-being. It is incredibly rewarding to see the positive impact this has on our residents every day.


Since November 2023, I have been Deputy Manager, leading the wider team and supporting the General Manager in all clinical matters. My focus is on ensuring the home operates to the highest standards and delivers exceptional care. I am proud to be part of a stable and dedicated management team and look forward to continuing my journey at Banstead.

Sumitha

Sumitha Vijayagangadharan

Job Title: Clinical Services Manager

I’m Sumitha, Clinical Services Manager at Banstead with over 26 years of clinical experience in Acute and nursing home settings, holding qualifications in general, medical, surgical, paediatric, psychiatric, obstetric and community nursing. I’ve earned a State Award of Merit in Medical and Surgical Nursing and completed post-graduation in Gerontological Nursing and End of Life care in Ireland. Passionate about elderly care, I’ve worked in India, Malaysia, Ireland, and the UK, specialising in Acute stroke units. My goal is to provide dignified care to elderly residents, ensuring loved ones’ peace of mind. Progressing into management, I now mentor and empower large teams. I feel privileged to work for Signature, where the values of the organisation align with my own.

Desire

Desire Jackson

Job Title: Hospitality Manager

I am passionate about bringing warmth, kindness, and exceptional hospitality to care home life. As the Hospitality Manager at Signature Banstead, I enjoy creating experiences that enrich residents' daily lives while supporting my team to deliver outstanding service. With many years of leadership experience in hospitality, I believe the little things often make the biggest difference. I am currently studying towards my Level 5 qualification in Leadership and Management for Adult Care as I continue to develop my career in the care sector.

Lara

Lara Galvanoni

Job Title: Business Admin Manager

Before joining Signature, I was Head of an Administration Department at an umbrella payroll company, where I led a small team and managed the day-to-day operations of the department. My career has predominantly been within the finance sector, where I have held leadership roles across a range of administrative functions, including company secretarial and compliance.


Although my background is in finance and administration, I have always been drawn to the care sector. Joining Signature as a receptionist gave me the opportunity to gain first-hand experience of life within the Home, develop my understanding of the care industry, and build a rewarding long-term career with Signature. I have enjoyed developing my knowledge and skills within the sector and am proud to be part of a team that is committed to delivering exceptional care and support to our residents.

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