Signature at Banstead

Some of the Signature staff are just amazing and all of them are very good. The care and support our mum received was wonderful and some of the staff go way beyond their job role. Their welcoming smiles, demonstrable love and kindness gave us enormous solace as mum's condition deteriorated and she finally succumbed to that awful illness in July 2025. I heartily recommend Banstead Signature.

Finally we have found a 'home' for dad. We lost mum in July 2023 and dad, who was fit as a fiddle, driving, playing bowls and adjusting to a life without his soulmate, had a stroke out of the blue. His left side has been affected, leaving him unable to walk which of course has turned his life upside down! Signature of Banstead is the 3rd Carehome placement we have tried since dad came out of hospital and we can at last see the dad we had before his stroke. He has been there just under a week and already he looks healthier, bright eyed and chats to anyone and everyone! The care team are wonderful, always stopping to say hello, have a little chat or simply a wave and a smile - all this means so much to residents, especially when settling into somewhere new. Dad has a friend he sits with at mealtimes everyday and it is wonderful to see him chatting at the dining table. Signature of Banstead have given my dad a future without mum, it's great to see him smiling again.

My mother enjoyed various activities particularly the exercise groups.

Good experience. Staff were very good and the facilities were very good. Cleanliness was excellent. Food was variable, often good but sometimes not up to standard e.g vegetable overcooked. Food was sometimes was too cold but was overall a good choice. Breakfast was outstanding.

Mum was in respite for two weeks over Christmas, in a nice bedroom with an ensuite. We were invited to dine on the first day, which gave us an idea of the good quality of food. The care was personal to my Mum. With knowledge from Mum's assessment, two members of staff from Mum's country of origin came by the room on the first day to introduce themselves in her language and you could tell this put her at ease. All the staff we encountered were warm and polite and seemed well-trained in dealing with dementia residents. The facilities are excellent throughout the whole building, including the dementia wing. The place is clean and the decor is to a hotel standard. The activities are frequent and varied. My Mum had barely been there a couple of hours before she was off on a minibus to see the Christmas lights. On our return after two weeks, she was in no rush to leave and hugged all the staff goodbye. They told me she was a pleasure to care for. Although a bit pricey, I cannot fault the service.

I have to say it is value for money from the aspect that many homes are costing this and for what they offer, however it is a shame that these costs are so high.

Do not think there is an Assisted Living Home better than this one.

The food is very good - beautifully presented by kind and attentive staff. The activities team are creative and arranges a wide range of activities which the majority of residents seem to participate in and enjoy. Overall I would recommend this care home for both its facilities and more importantly for its care and compassion.

Wonderful.

Since my sister has been in Signature she has been treated with kindness and compassion by everyone at the home. I cannot praise the staff too highly as they do their work efficiently and always with a smile. She needs a great deal of care but nothing is too much trouble. I would recommend Signature Banstead as a top class care home.

We will definitely consider Mum returning in the future.

A very big thank you to Signature at Banstead for ensuring my parents settled into the home so quickly. Sixteen months ago both Mum and Dad moved in and it has been filled with lots of activities and social events, which they have enjoyed very much. The staff are all very caring and always go over and beyond to ensure Mum and Dad are happy. If any matters arise the Signature team are very quick to respond and address the matter. As a family, we are very happy and feel very relieved that they have settled in and met many new friends.

My lovely Mum moved into Signature Banstead in May. She was extremely anxious and frightened, it was such a big life change for her to leave her own house and begin a new life at Signature. As a family we prepared her suite so it was really like home from home. From the very first day every single member of staff did everything they could to make Mum feel welcome and cared for, managers, reception, carers, activities team, catering, cleaning staff, not forgetting the lovely lady who does the personal laundry, all were so kind. Mum settled in fairly quickly, and I felt very confident that she was being very well looked after. Two months on and she is enjoying her new life. There is always something going on, indoor activities and outings in the minibus. The facilities and food are excellent too. I really don't think we could have found anywhere better for my Mum. A big thank you to everyone at Signature Banstead.

My granny moved into Signature middle of April and has settled in great. Staff are always friendly and welcoming, supported our family during the change from home to care work which was so helpful. Facilities are wonderful, plenty of activities for the residents and trips which is so important to her and her wellbeing. Being able to have her hair done regularly in house is lovely too.

All the staff have been wonderful - very caring and considerate, and they treat the residents with dignity. There are lots of activities to join in with, and a real buzz about the place. The bistro and lounge are lovely areas for residents to meet in.

Considerate and skilled in creating an uplifting atmosphere. Very good at welcoming residents, helping them settle, join activities, receive assistance according to their needs and wishes, and strong at communicating with the residents and their families.

My mother has been a resident since November 2023, and all the family are pleased to see how well she has settled in. From erratic eating and watching TV all day she is eating well and is both mentally and physically stimulated by the activities. I and other family members have experience of other care homes, and this is one of the best we have come across. We are all relieved that my mother is so well cared for and making new friends.

I have been a regular visitor (several times a week) since my Grandmother moved in 6 months ago. I always find Banstead Signature to be a really warm welcoming environment. The staff team are really established with very little staff turnover, they work really well together to ensure the best for the residents. I have been really impressed by the range of activities and events that are arranged for the residents. The rooms and communal spaces are extremely well maintained and the food menus always look good. I genuinely don't think we could have found a better residential home for my Grandmother.

My mother moved into Signature about 8 weeks ago, after living alone and independently for about 5 years. From the very outset every single member of the staff has been fantastic. Everyone is always friendly, treating the residents with real respect, helpful and there's a noticeable positive attitude in all the interactions between the staff and residents. This consistent high and caring standard of behavior has really helped my mother settle in to her new way of life. It's great to hear her tell me about activities she's enjoyed taking part in, something I never imagined would happen given her independent way of life before. Thank you everyone in SH!

My husband has slowly settled and adapted into this lovely care home and is now starting to participate in some of the activities. All the staff are very caring and professional and this helps to provide the calming atmosphere which benefits all the residents.