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Signature at Banstead

Croydon Lane, Banstead, Surrey SM7 3AG
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Signature at Banstead, Banstead
Signature at Banstead, Banstead
Signature at Banstead, Banstead

Signature at Banstead provides first class care to residents who require residential and dementia care in and around the Banstead area. The home is located on the North Downs, sitting within a protected greenbelt area with picturesque villages and a thriving High Street nearby. Signature at Banstead has fantastic rail and road links and is only 17 miles south of Central London, making it easy for families and friends to...  

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Care Provided by Signature at Banstead

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 96 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Convalescent Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

Type of carePermanentRespite
Residential CareFrom £1,855From £2,110
Residential Dementia CareFrom £2,225From £2,480
Nursing CareFrom £1,855From £2,110
Nursing Dementia CareFrom £2,225From £2,480

Contact Signature at Banstead to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self-Funding (Private)
  • Local Authority with Top-up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

  • If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £267.68 per week and is usually paid directly to the care home.

Good to Know

Group / Owner

Person in charge

  • Daniel Rees (General Manager)

Local Authority / Social Services

Admission Information

  • Mixed (no single-gender units)
  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes
  • Last Refurbishment: 2020
  • Number of floors: 4

Room Information

  • Single Rooms (81)
  • Single Rooms with ensuite Wet Room (81)
  • Couples/Companion Rooms with ensuite Wet Room (10)

Signature at Banstead Reviews (127)

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9.8

Signature at Banstead has a Review Score of 9.8 (9.781) out of 10, based on 28 reviews in the last 2 years. Over all time Signature at Banstead has 127 reviews.

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Showing 127 reviews matching selected criteria
Review from Lawrence C (Son of Resident) published on 15 December 2021 Submitted via Website
Overall Experience

My father is at the crossover between independent living on his own and assisted living and has been looking at his options. He has, therefore, been on a respite break at Signature at Banstead, which he has now extended to cover the Xmas period. The management and staff have been excellent in helping him to adjust to the care home environment, and he very much likes the staff and companionship at the home. He is now considering whether it would be better for him to move there permanently and give up living on his own in his own home. For someone who has been used to being independent, it would mark a significant change, like he's giving up driving, and so he is giving it careful thought.

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Review from Bernice G (Daughter of Resident) published on 5 August 2021 Submitted via Website
Overall Experience
My mother has been in Sunrise for nearly 4-years and has always been treated very well by all the staff and her care, especially by her carers that help her daily, could not have been better. I would advise any potential family to consider, not only the welfare of the family member but also the needs of the family as a whole. I know if Mum had continued to live alone, I would not have been able to continue with my life in the same way as the worry that I had would have got worse daily and our good relationship would have suffered. Sunrise has given Mum respect but also care that I am not able to give.

She has the opportunity to join in with lots of activities, which she is encouraged to do, and most definitely has a more enriched day for this.

Reply from Suzanne Garston, General Manager at Signature at Banstead

Here at Sunrise of Banstead, we have worked hard to ensure all of the residents receive the highest quality of care and security within our home. Our activities team have developed creative ways to keep our residents entertained and stimulated. Your recognition of this is appreciated by the whole team; we look forward to inviting you along to our activities and events soon.

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Review from Julia P (Respite Resident) published on 13 July 2021 Submitted via Website
Overall Experience
Everyone very friendly, helpful and made you feel comfortable.

Meals on time, but very small portions, but I was on respite care after surgery, so I had no appetite anyway. The fridge in my room was great as I had to use ice packs every day.

Reply from Suzanne Garston, General Manager at Signature at Banstead

Thank you for taking the time to share your experience of Sunrise of Banstead. Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in ensuring we deliver high-quality care and facilities to make a difference to our residents and their families lives. Therefore, I’ve passed your feedback on to the rest of the team.

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Review from Patricia C (Daughter of Resident) published on 7 May 2021 Submitted via Website
Overall Experience

With Covid restrictions and regulations in place, I was unable to enter the home to visit my mother, and therefore, feel unable to give a true account. I appreciate that the staff were working under considerable pressure and difficulties at that time and did their best to care for their patients.

Reply from Suzanne Garston, General Manager at Signature at Banstead

Here at Sunrise of Banstead, we have worked hard to ensure all residents receive the highest quality of care and security within our home. Thank you for your kind words; these will be shared with the team.

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Review from Christine (Regular Volunteer) published on 23 November 2020 Submitted via Website
Overall Experience

I have very much enjoyed volunteering with the Activities Team at Sunrise of Banstead for 15 years. During this time I have always been made to feel welcome and valued by staff and residents alike, in a very caring and happy environment.

Reply from Suzanne Garston, General Manager at Signature at Banstead

Our activities team here at Sunrise of Banstead have developed creative ways to keep our residents entertained and stimulated. Your recognition of this is appreciated by the whole team, and thank you for volunteering for 15 years, we really appreciate your dedication in supporting our community.

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Review from Alison W (Daughter of Resident) published on 23 November 2020 Submitted via Website
Overall Experience

My father has been living in Reminiscence having transferred from Assisted living. The staff are caring and kind and will attend to any issues that occur as soon as they are able. I was concerned about the transition but my father seems fairly contented and he always looks smart and well cared for.

Reply from Suzanne Garston, General Manager at Signature at Banstead

We believe our carers at Sunrise of Banstead go the extra mile and for you to recognise this is invaluable to our team. We endeavour to provide the very best care for our residents, thank you for your kind words.

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Review from Michael M (Son of Resident) published on 15 October 2020 Submitted via Website
Overall Experience
My mother has been a resident for almost a month. She arrived at a very difficult time with Covid and had to isolate completely for a week in her room. Despite this, she was made to feel welcome and settled in within a week.
While the excellent facilities play an important role, the most important thing is the quality and kindness of staff and teamwork. There appears to be such a happy atmosphere both between staff members and in their interactions with their residents.
To know your mother is being looked after with perfect kindness and professionalism in excellent surroundings is all one is after and Sunrise Banstead provides just that.

On some of the ratings (including care/support, treated with dignity, staff, management) the 'Excellent' score should be read as 'Absolutely outstanding'.

Reply from Suzanne Garston, General Manager at Signature at Banstead

Thank you for leaving us such a wonderful review, our team members will be thrilled to hear your positive feedback. Here at Sunrise of Banstead we pride ourselves on understanding our residents needs to respect their independence and give a real sense of being at home.

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Review from Susan J (Daughter of Resident) published on 21 April 2020 Submitted via Website
Overall Experience
Excellent facilities and quality of care.
Good communications with family, readily answering any queries quickly and resolving any issues raised.
Very good quality of food and choice.
Rooms very comfortable and well decorated.
Communal areas have excellent facilities and welcoming for families.

My father has been at Sunrise many years and I have had confidence that he has been safe, happy and well looked after.

Reply from Suzanne Garston, General Manager at Signature at Banstead

Here at Sunrise of Banstead, we endeavour to provide the very best experience for our residents and their families. Thank you for taking the time to share your kind words with us, these will be shared with the team.

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Review from Nicky C (Daughter of Resident) published on 21 April 2020 Submitted via Website
Overall Experience

I would have no hesitation in recommending Sunrise of Banstead. All the staff from management to cleaners are friendly, professional and caring. All residents are treated with dignity and love. I had huge reservations about Mum going into assisted living, becoming an object in a chair staring at the TV. This couldn’t be further from reality. Their activities schedule is better than mine! So much care and thought is put into their daily lives, with external entertainers and an internal activities team who work tirelessly (like all staff) to keep all the residents entertained and engaged. The home is more like a hotel, with a bright and uplifting atmosphere with decor that I’d happily have in my own home! The gardens are beautiful and well looked after for residents to enjoy safely. From an admin point of view, communication is excellent and any concerns instantly addressed. It’s expensive but my mind is at rest knowing that Mum’s happy and being well looked after.

Reply from Suzanne Garston, General Manager at Signature at Banstead

Our team here at Sunrise of Banstead are so grateful for your comments. Our activities co-ordinator and the team work hard to provide engaging and stimulating activities for all of our residents, we are so glad to hear the activities provided are one of your favourite elements of our home.

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Review from Adrian C (Son of Resident) published on 21 April 2020 Submitted via Website
Overall Experience

The care and kindness shown to my Mum throughout her time at Sunrise has been fantastic. Like many people of her age, she can be difficult, but the Sunrise staff are fantastically patient and positive. The food is good and the entertainment programme is varied and fun as could possibly be hoped for. We (the family) are so happy to know that Mum is safe and well cared for. Living all over the world it is a reassurance that is very important to us. Overall we consider ourselves very lucky to have found Sunrise Banstead.

Reply from Suzanne Garston, General Manager at Signature at Banstead

Here at Sunrise of Banstead we endeavour to provide the very best experience for our residents and their families. Thank you for taking the time to share your kind words with us, these will be shared with the team.

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Review from Jenny S (Daughter of Resident) published on 20 April 2020 Submitted via Website
Overall Experience

A home from home. Good food, unlimited activities, good health and personal care, delightful surroundings and always involving family members.

Reply from Suzanne Garston, General Manager at Signature at Banstead

Our team here at Sunrise of Banstead are so grateful for your comments. Our activities co-ordinator and the team work hard to provide engaging and stimulating activities for all of our residents, we are so glad to hear the activities provided are one of your favourite elements of our home.

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Review from Steve C (Son of Resident) published on 6 April 2020 Submitted via Website
Overall Experience

I would like to say that Sunrise has a very dedicated team of carers and support staff that do their utmost to help the residents. I realise that the last year has been an extremely testing time for all. However, the extra effort made by all has been superb and may it continue.

Reply from Suzanne Garston, General Manager at Signature at Banstead

Here at Sunrise of Banstead, we endeavour to provide the very best experience for our residents and their families. Thank you for taking the time to share your kind words with us, these will be shared with the team.

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Review from Stewart H (Son of Resident) published on 6 April 2020 Submitted via Website
Overall Experience

Mum joined the community in December 2019. We moved mum away from her home in Devon to Surrey to be closer to family in London. Mum was anxious and lonely, but the whole team made mum very welcome. There isn't 1 particular member of staff that has gone above and beyond, all the staff are fantastic, warm, welcoming and extremely helpful. Nothing is too much trouble. 5star ***** service!

Reply from Suzanne Garston, General Manager at Signature at Banstead

We are thrilled with your positive experience and are so glad your mother has settled in so well to Sunrise of Banstead. We take great pride in delivering high-quality care and providing facilities to our residents. Your recognition of this is invaluable to our team, thank you.

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Review from Peter L (Husband of Resident) published on 13 January 2020 Submitted via Website
Overall Experience
Booking a respite stay in the Sunrise Banstead was relatively easy, but the occupation dates and related fees could be clearer to allow for inexperienced clients' comprehension.
The building and rooms were excellent, with a good calm atmosphere. All the staff were attentive and well-identified as a caring team.

My wife being a respite resident over the Christmas time, was able to enjoy festive food and a variety of activities and entertainment.

Reply from Suzanne Garston, General Manager at Signature at Banstead

Thank you for taking the time to review Sunrise of Banstead. Your feedback is important to us, as is the care and well-being of all of our residents. We were delighted to have your wife stay with us and look forward to welcoming her back in the future, if your requirements change.

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Review from Richard G (Son of Resident) published on 13 January 2020 Submitted via Website
Overall Experience

My mother requested to go into a care home at the beginning of December 2019. Fortunately, there was a suite available and she moved in just before Christmas. Her medication had just been changed prior to admission and there were complications with her health and medication subsequently. Subsequent care problems were largely due to changing NHS doctors and delays over the Christmas period in getting a prescription.

Reply from Suzanne Garston, General Manager at Signature at Banstead

Thank you for taking the time to share your experience of Sunrise of Banstead. Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in ensuring we deliver high-quality care and facilities to make a difference to our residents and their...  

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Review from Julia S (Niece of Resident) published on 13 January 2020 Submitted via Website
Overall Experience
My aunt spent a lovely two-week respite break at Sunrise in Banstead. The welcome was lovely with home-baked scones, and the room ready on arrival.
My aunt was confused as she has Alzheimer’s but everyone made her stay easy and she was very happy the whole time. She was able to join in many activities.
The food was great and memorable for my aunt.
Thanks to all the staff for their care.

When my aunt is ready for full-time care I wouldn’t hesitate to come to Sunrise Banstead.

Reply from Suzanne Garston, General Manager at Signature at Banstead

Thank you for taking the time to review Sunrise of Banstead. Your feedback is important to us, as is the care and well-being of all of our residents. We were delighted to have your aunt stay with us and looking forward to welcoming her back in the future, if her requirements change.

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Review from Beth C (Daughter of Resident) published on 17 December 2019 Submitted via Website
Overall Experience

Mum stayed here for a few weeks this autumn. Staff were friendly and warm and there were lots going on for mum to do. A good care setting. We only had to move mum on as her nursing needs became more challenging and made complex by her dementia. Thanks for looking after mum.

Reply from Suzanne Garston, General Manager at Signature at Banstead

Here at Sunrise of Banstead, we endeavour to provide the very best experience for our residents and their families. Thank you for taking the time to share your kind words with us, these will be shared with the team.

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Review from Sarah P (Daughter of Resident) published on 18 June 2019 Submitted via Website
Overall Experience

My mother is very happy and well cared for. All the staff are extremely loving and caring and it's a pleasure to visit her there because of the welcoming community atmosphere. There is a very full activity programme and my mum particularly enjoys minibus trips into the surrounding countryside. The care home is well managed and although the decor is already of a high standard, the residents' rooms are currently being refurbished to provide improved bathroom facilities.

Reply from Suzanne Garston, General Manager at Signature at Banstead
Thank you for taking the time to share your experience of Sunrise of Banstead.

Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in ensuring we deliver high-quality care and facilities to make a difference to our residents and their families lives.

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Review from Elizabeth B (Resident / Service User) published on 13 February 2019 Submitted via Postal Card
Overall Experience
I am 90 years of age, my husband of nearly 50 years, died last March and I have no relatives. I arrived here on 12th December 2018 to find a beautiful bouquet of flowers to welcome me in my room. Various members of staff came to ensure I was ok - to be certain that I knew when and where I should go for lunch. I was really made to believe that I was in my home without all the chores and worries!!

After 6 weeks I feel as though I am part of a big family! I can join in so many activities or go to my room - I please myself but without intrusion. Staff make sure I am alright.

Reply from Marketing, Marketing at Signature at Banstead
Thank you for taking the time to share your experience of Sunrise of Banstead.
Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in ensuring we deliver high-quality care and facilities to make a difference to our residents and their families lives.

The Sunrise of Banstead Team.

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Review from Nicola R (Daughter of Resident) published on 20 November 2018 Submitted via Postal Card
Overall Experience
My mother has received excellent care and support from staff at Sunrise, Banstead during her transition to living in senior assisted living.

She has changed from extremely anxious and agitated with life to a calm, happy and relaxed disposition.

Reply from Marketing, Marketing at Signature at Banstead
Thank you for taking the time to share your experience of Sunrise of Banstead.
Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in ensuring we deliver high-quality care and facilities to make a difference to our residents and their families lives.

The Sunrise of Banstead Team

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Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 31 May 2024
Overall
Good
  • CaringRequires improvement
  • EffectiveGood
  • ResponsiveGood
  • SafeGood
  • Well-ledGood
Care Quality Commission is responsible for the registration and inspection of social care services in England.View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

News (1) & Events (0)

News
  • 21 Jul 2026

    We had an unforgettable time celebrating International Chess Day at Signature at Banstead! The home was dressed in chess-themed decor with delicious canapés, featuring a fascinating talk on 20th-century chess...

Upcoming Events

There are no upcoming events for Signature at Banstead.

Awards / Recognitions (12)

Accreditations

There are no accreditations posted yet for Signature at Banstead.

Meet the Team (7)

Daniel Rees
Daniel ReesJob Title:General ManagerJoined: 2026

I'm proud to be the Registered Manager at Signature at Banstead, bringing over 15 years' experience in health and social care. I began my career in 2010 supporting adults with learning disabilities, progressing to Deputy Manager with the same organisation. I then helped establish two children's residential services before moving into elderly care as a Peripatetic Crisis Manager, where I focused on turning around underperforming services and driving service improvements.

I later joined Shaw Healthcare as Deputy Manager and progressed to my first Registered Manager role, successfully leading a service turnaround. In recognition of this work, I received the Outstanding Management Achievement Award at Sure Healthcare's National Star Awards.

Today, at Signature at Banstead, I'm committed to creating a warm, welcoming home where residents feel valued, families feel reassured, and our team is empowered to deliver exceptional, person-centred care.

Soloman Shamash
Soloman ShamashJob Title:Client Liaison ManagerJoined: 2025

As the Client Liaison Manager at Signature at Banstead, I’m thrilled to welcome new residents and showcase our high-quality care and accommodation to the community. With a passion for building meaningful relationships, I take pride in being the first point of contact, offering clear guidance, answering questions, and showcasing the warmth and vibrancy of our luxury care home in Banstead.

Christina Webb-Smith
Christina Webb-SmithJob Title:Deputy ManagerJoined: 2013

I began my career in care in 2013 at Signature at Banstead as a Care Assistant and have since progressed through senior roles, including Reminiscence Coordinator and Dementia Care Manager. For five years, I led our Dementia Community, supporting an exceptional team to deliver purposeful, meaningful activities that promote both mental and physical well-being. It is incredibly rewarding to see the positive impact this has on our residents every day.

Since November 2023, I have been Deputy Manager, leading the wider team and supporting the General Manager in all clinical matters. My focus is on ensuring the home operates to the highest standards and delivers exceptional care. I am proud to be part of a stable and dedicated management team and look forward to continuing my journey at Banstead.

Sumitha Vijayagangadharan
Sumitha VijayagangadharanJob Title:Clinical Services Manager

I’m Sumitha, Clinical Services Manager at Banstead with over 26 years of clinical experience in Acute and nursing home settings, holding qualifications in general, medical, surgical, paediatric, psychiatric, obstetric and community nursing. I’ve earned a State Award of Merit in Medical and Surgical Nursing and completed post-graduation in Gerontological Nursing and End of Life care in Ireland. Passionate about elderly care, I’ve worked in India, Malaysia, Ireland, and the UK, specialising in Acute stroke units. My goal is to provide dignified care to elderly residents, ensuring loved ones’ peace of mind. Progressing into management, I now mentor and empower large teams. I feel privileged to work for Signature, where the values of the organisation align with my own.

Desire Jackson
Desire JacksonJob Title:Hospitality Manager

I am passionate about bringing warmth, kindness, and exceptional hospitality to care home life. As the Hospitality Manager at Signature Banstead, I enjoy creating experiences that enrich residents' daily lives while supporting my team to deliver outstanding service. With many years of leadership experience in hospitality, I believe the little things often make the biggest difference. I am currently studying towards my Level 5 qualification in Leadership and Management for Adult Care as I continue to develop my career in the care sector.

Lara Galvanoni
Lara GalvanoniJob Title:Business Admin Manager

Before joining Signature, I was Head of an Administration Department at an umbrella payroll company, where I led a small team and managed the day-to-day operations of the department. My career has predominantly been within the finance sector, where I have held leadership roles across a range of administrative functions, including company secretarial and compliance.

Although my background is in finance and administration, I have always been drawn to the care sector. Joining Signature as a receptionist gave me the opportunity to gain first-hand experience of life within the Home, develop my understanding of the care industry, and build a rewarding long-term career with Signature. I have enjoyed developing my knowledge and skills within the sector and am proud to be part of a team that is committed to delivering exceptional care and support to our residents.

Grace Nabus
Grace NabusJob Title:Nurse Care ManagerJoined: 2026

I am a registered nurse with many years of experience working in the NHS and care homes across the UK. My career in social care began at the Royal Hospital Chelsea, where I had the privilege of caring for the Chelsea Pensioners. Looking after the country’s ex-servicemen was a truly rewarding experience and inspired me to continue my career in health and social care. During my time there, I worked as a Senior Nurse with responsibilities for training and quality assurance. I was also honoured to receive the Royal College of Nursing BAME Rising Star Award in recognition of my work during the COVID-19 pandemic. I went on to work as Deputy Manager at Signature at Coombe Hill Manor before returning to support veterans at the Royal Star & Garter as a Clinical Educator. Since then, I have held a range of roles in clinical education, quality assurance, and clinical management before returning to Signature at Banstead. I am also a Florence Nightingale Foundation Scholar and one of the first recipients of the Social Care Management and Leadership Programme. These experiences have helped me grow as a leader and strengthened my commitment to delivering high-quality care. I am passionate about delivering outstanding care, supporting my colleagues, and making a positive difference in the lives of the people we care for.

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