Signature at Banstead

Croydon Lane, Banstead SM7 3AG
Review Us
9.8 117 Reviews
  • Signature at Banstead, Banstead
Signature at Banstead provides first class care to residents who require residential and dementia care in and around the Banstead area. The home is located on the North Downs, sitting within a protected greenbelt area with picturesque villages and a thriving High Street nearby. Signature at Banstead has fantastic rail and road links and is only 17 miles south of Central London, making it easy for families and friends to visit.

A passionate and dedicated team ensures that all residents’ individual needs and requirements are met, especially with staying active, making new friends, nurturing interests, learning new skills and pursuing favourite hobbies. The Wellbeing and Lifestyle Team arranges exciting on-site events and activities and regular trips out to local destinations so there is always something to do.

Respite rooms are available for those needing to recover after a hospital stay or assistance when your carer is on holiday. The care home has 91 beds over 4 floors.
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Care Provided by Signature at Banstead

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 96 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • Convalescent Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees What's included?

Weekly Charges per Person

  • Self-Funded Residential Care: from £1855
  • Self-Funded Residential Dementia Care: from £2225
  • RESPITE Self-Funded Residential Care: from £2226
  • RESPITE Self-Funded Residential Dementia Care: from £2670

These prices are only a guideline, please contact Signature at Banstead to find out the exact price for your requirements.

Contact Signature at Banstead to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Contact Signature at Banstead to confirm what's included and get a personalised quote:

Good to Know

Group/Owner

Person in Charge

  • Daniel Rees (General Manager)

Local Authority / Social Services

Admission Information

  • Mixed (no single-gender units)
  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes
  • Last Refurbishment: 2020
  • Number of floors: 4

Room Information

  • Single Rooms (81)
  • Single Rooms with Ensuite Wet Room (81)
  • Couples/Companion Rooms with Ensuite Wet Room (10)

Signature at Banstead Reviews (117)

9.8

Signature at Banstead has a Review Score of 9.8 (9.837) out of 10, based on 30 reviews in the last 2 years.
Over all time Signature at Banstead has 117 reviews.

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Reviewer Connection to Signature at Banstead
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Total of 117, showing 61-80
Review from R F (Resident) assisted by family/friend published on 9 March 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
When I moved into Signature, I immediately felt at home, with lots of welcoming faces. The staff are kind to me, and the food is lovely, with lots of choices. I never feel as if I'm on my own, as there is always plenty to do.
Reply from Susan Martin, Manager at Signature at BansteadThank you so much for your lovely comments - it is an absolute pleasure having you here, and we are so glad that you are enjoying your time with us.
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Review from L K (Daughter of Resident) published on 8 March 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
My parents have been at Signature at Banstead since September 2021. The care they have received has been excellent. The staff are kind and caring without being condescending; they look after my dad's personal care in a way that he still keeps his dignity. Being a very proud and private person, this
has been very important to him. As my mum's dementia progresses, the patience she is shown is reassuring for her. I am a regular visitor to Signature, and without fail, the atmosphere is friendly, homely and cheerful. Thank you for looking after my parents so well.
Reply from Susan Martin, Manager at Signature at BansteadThank you so much for taking the time to review us. We are so glad to hear of your positive experience with regard to your Mum and Dad and thankful for your kind comments. As a team, we work together to provide the best experiences for both our residents and family members. It is a pleasure having them live with us, and I look forward to seeing you next time you are visiting.
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Review from Janet D (Respite Resident) published on 27 February 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I stayed at Signature for five weeks to recuperate after an operation. All the staff were friendly, professional and helpful. My room was clean, comfortable and well-maintained. The kitchenette facilities were very convenient.
Reply from Susan Martin, Manager at Signature at BansteadHi Janet, thank you for leaving such a wonderful review; our team members will be thrilled to hear your positive feedback. Here at Signature at Banstead, we pride ourselves on understanding our residents' needs to respect their independence and give them a real sense of being at home. It was a pleasure to have you hear, and I hope you have now settled back home again. Best wishes.
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Review from Ken T (Son of Resident) published on 21 February 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother came to the home after living independently for ten years after the death of my father.
It was a big change for her, but the staff responded brilliantly and helped her to transition to her new environment. Very soon she had made new friends and started to join in all the activities. Importantly
she started eating more regularly and loves her new home. The staff have been wonderful, and the home is kept to an immaculate standard.
This is a great result for Mum, but also for the rest of the family, who knows she is happy and receiving the best of care in a lovely home.
Reply from Susan Martin, Manager at Signature at BansteadHi Ken, thank you so much for taking the time to write such a lovely review. The team here at Signature at Banstead would firstly like to thank you for your kind words. We strive, as a team, to work closely with our residents so we can provide the very best care for each individual in our home, and we are glad to have made a difference. It is lovely to see how settled she is and enjoying everything that we offer here with her new friends. We look forward to seeing you on your next visit.
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Review from I I (Partner of Resident) published on 20 February 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
From the start in November, my partner has been made very welcome, has been looked after extremely well and is very happy to be in the signature care home.
Any personal problem he has had has been dealt with efficiently and quickly.
He has made some friends, and I often see him chatting and laughing
with some residents on the arrival of my visit.
I feel I can now relax knowing there is always someone there should he need some help.
Reply from Susan Martin, Reputation Support at Signature at BansteadThank you for taking the time to share your experience of Signature at Banstead. Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in ensuring we deliver high-quality care to make a difference in our residents' and their families' lives. It is lovely to hear that your partner has made new friends, and it is always so nice to welcome you on your visits here too. See you soon.
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Review from Adam J (Regular Volunteer) published on 7 February 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
I have been volunteering at Banstead for over ten years, firstly as an owned community, and more recently since the Signature takeover.
The team, staff and environment are exceptional, and I have always been incredibly impressed by the way the residents are looked after and the level of commitment
shown by all members of staff to provide them with the best home environment possible.
The activities at Banstead are one thing that I always hear people talking about in such high regard, with a programme that is both varied, well-delivered and thoughtfully created.
One thing that has always been apparent is that residents always seem to be smiling. That, for me, says everything.
Reply from Susan Martin, Manager at Signature at BansteadHi Adam, thank you so much for taking the time to write this wonderful review and may we thank you for your dedication and commitment as one of our volunteers over the past ten years. It is truly appreciated.
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Review from Philip S (Son of Resident) published on 10 October 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
My father moved in at the end of May 22 - the moving-in process was conducted efficiently by Signature, and the flat was in very good condition upon moving in. The standard of accommodation would be hard to beat, and the staff very proactive and friendly. There are plenty of activities if a resident
wishes to participate. The building itself is in very good condition and always kept spotlessly clean. The advantage of Banstead is that it's possible to walk to the high street, which for my father has been very advantageous. I would be hard-pressed to think of what else the community could offer.
Reply from Signature at Banstead, Customer Team at Signature at BansteadWe are so glad to hear about your father's positive experience with Signature at Banstead and thankful for your kind comments. It's great that our activities are a stand-out factor to you. We work together as a team to provide the best experiences for our residents and family members.
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Review from Rob B (Son-in-law of Resident) published on 10 October 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother-in-law required respite care after a fall. Having broken vertebrae and shoulder meant mobility was an issue. Right from the start, we were confident that the nursing/handling provided was of a high standard. The complication of early-stage dementia and trauma from recently losing her husband
meant that my mother-in-law has fluctuating issues, sometimes being confused and distressed and other times appearing to be as we remember her. All this was handled in a no-fuss way that put my mother-in-law and us at ease. Thank you so much for your kindness and care, which was excellent.
Reply from Susan Martin, Manager at Signature at BansteadThe team here at Signature at Banstead would firstly like to thank you for your kind words. We strive, as a team, to work closely with our residents so we can provide the very best care for each individual in our home, and we are glad to have made a difference.
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Review from Mark A (Son of Resident) published on 6 May 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
Both my parents recently moved into Signature at Banstead - and the team have been always been helpful in answering any Q's we have had, and have always tried to do "that little bit extra" which is greatly appreciated.
Once they moved in the care provided that I have seen is always cheerfully done,
with a willingness to undertake anything more needed.
Mum had a birthday recently - and she had a card, birthday cake, and balloons all laid on by the team - again just little things that make it more pleasant.
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Review from Michael D (Next of Kin) published on 6 May 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
My cousin has come to Signature at Banstead after a rather difficult time in hospital because of staff shortages and the Covid-19 restrictions. Now, after three months, she is at last beginning to settle into her chosen change of lifestyle. The home is superb and my cousin is now realising the benefits
of being well cared for with the responsibilities of day to day living having been taken over by everyone in the team which you aptly call the community. As she now begins to feel more settled, I'm sure she will appreciate and be more grateful for this newfound warmth and security that was so lacking when living in her own home alone whilst trying to cope with extremely poor mobility.
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Review from Lawrence C (Son of Resident) published on 15 December 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
My father is at the crossover between independent living on his own and assisted living and has been looking at his options. He has, therefore, been on a respite break at Signature at Banstead, which he has now extended to cover the Xmas period. The management and staff have been excellent in helping
him to adjust to the care home environment, and he very much likes the staff and companionship at the home. He is now considering whether it would be better for him to move there permanently and give up living on his own in his own home. For someone who has been used to being independent, it would mark a significant change, like he's giving up driving, and so he is giving it careful thought.
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Review from Bernice G (Daughter of Resident) published on 5 August 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother has been in Sunrise for nearly 4-years and has always been treated very well by all the staff and her care, especially by her carers that help her daily, could not have been better. I would advise any potential family to consider, not only the welfare of the family member but also the needs
of the family as a whole. I know if Mum had continued to live alone, I would not have been able to continue with my life in the same way as the worry that I had would have got worse daily and our good relationship would have suffered. Sunrise has given Mum respect but also care that I am not able to give.
She has the opportunity to join in with lots of activities, which she is encouraged to do, and most definitely has a more enriched day for this.
Reply from Suzanne Garston, General Manager at Signature at BansteadHere at Sunrise of Banstead, we have worked hard to ensure all of the residents receive the highest quality of care and security within our home. Our activities team have developed creative ways to keep our residents entertained and stimulated. Your recognition of this is appreciated by the whole team; we look forward to inviting you along to our activities and events soon.
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Review from Julia P (Respite Resident) published on 13 July 2021 Submitted via Website • Report
Overall Experience 3.0 out of 5
Everyone very friendly, helpful and made you feel comfortable.
Meals on time, but very small portions, but I was on respite care after surgery, so I had no appetite anyway. The fridge in my room was great as I had to use ice packs every day.
Reply from Suzanne Garston, General Manager at Signature at BansteadThank you for taking the time to share your experience of Sunrise of Banstead. Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in ensuring we deliver high-quality care and facilities to make a difference to our residents and their families lives. Therefore, I’ve passed your feedback on to the rest of the team.
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Review from Patricia C (Daughter of Resident) published on 7 May 2021 Submitted via Website • Report
Overall Experience 4.0 out of 5
With Covid restrictions and regulations in place, I was unable to enter the home to visit my mother, and therefore, feel unable to give a true account. I appreciate that the staff were working under considerable pressure and difficulties at that time and did their best to care for their patients.
Reply from Suzanne Garston, General Manager at Signature at BansteadHere at Sunrise of Banstead, we have worked hard to ensure all residents receive the highest quality of care and security within our home. Thank you for your kind words; these will be shared with the team.
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Review from Christine (Regular Volunteer) published on 23 November 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
I have very much enjoyed volunteering with the Activities Team at Sunrise of Banstead for 15 years. During this time I have always been made to feel welcome and valued by staff and residents alike, in a very caring and happy environment.
Reply from Suzanne Garston, General Manager at Signature at BansteadOur activities team here at Sunrise of Banstead have developed creative ways to keep our residents entertained and stimulated. Your recognition of this is appreciated by the whole team, and thank you for volunteering for 15 years, we really appreciate your dedication in supporting our community.
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Review from Alison W (Daughter of Resident) published on 23 November 2020 Submitted via Website • Report
Overall Experience 4.0 out of 5
My father has been living in Reminiscence having transferred from Assisted living. The staff are caring and kind and will attend to any issues that occur as soon as they are able. I was concerned about the transition but my father seems fairly contented and he always looks smart and well cared for.
Reply from Suzanne Garston, General Manager at Signature at BansteadWe believe our carers at Sunrise of Banstead go the extra mile and for you to recognise this is invaluable to our team. We endeavour to provide the very best care for our residents, thank you for your kind words.
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Review from Michael M (Son of Resident) published on 15 October 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother has been a resident for almost a month. She arrived at a very difficult time with Covid and had to isolate completely for a week in her room. Despite this, she was made to feel welcome and settled in within a week.
While the excellent facilities play an important role, the most important
thing is the quality and kindness of staff and teamwork. There appears to be such a happy atmosphere both between staff members and in their interactions with their residents.
To know your mother is being looked after with perfect kindness and professionalism in excellent surroundings is all one is after and Sunrise Banstead provides just that.
On some of the ratings (including care/support, treated with dignity, staff, management) the 'Excellent' score should be read as 'Absolutely outstanding'.
Reply from Suzanne Garston, General Manager at Signature at BansteadThank you for leaving us such a wonderful review, our team members will be thrilled to hear your positive feedback. Here at Sunrise of Banstead we pride ourselves on understanding our residents needs to respect their independence and give a real sense of being at home.
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Review from Susan J (Daughter of Resident) published on 21 April 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
Excellent facilities and quality of care.
Good communications with family, readily answering any queries quickly and resolving any issues raised.
Very good quality of food and choice.
Rooms very comfortable and well decorated.
Communal areas have excellent facilities and welcoming for families.
My
father has been at Sunrise many years and I have had confidence that he has been safe, happy and well looked after.
Reply from Suzanne Garston, General Manager at Signature at BansteadHere at Sunrise of Banstead, we endeavour to provide the very best experience for our residents and their families. Thank you for taking the time to share your kind words with us, these will be shared with the team.
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Review from Nicky C (Daughter of Resident) published on 21 April 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
I would have no hesitation in recommending Sunrise of Banstead. All the staff from management to cleaners are friendly, professional and caring. All residents are treated with dignity and love. I had huge reservations about Mum going into assisted living, becoming an object in a chair staring at the
TV. This couldn’t be further from reality. Their activities schedule is better than mine! So much care and thought is put into their daily lives, with external entertainers and an internal activities team who work tirelessly (like all staff) to keep all the residents entertained and engaged. The home is more like a hotel, with a bright and uplifting atmosphere with decor that I’d happily have in my own home! The gardens are beautiful and well looked after for residents to enjoy safely. From an admin point of view, communication is excellent and any concerns instantly addressed. It’s expensive but my mind is at rest knowing that Mum’s happy and being well looked after.
Reply from Suzanne Garston, General Manager at Signature at BansteadOur team here at Sunrise of Banstead are so grateful for your comments. Our activities co-ordinator and the team work hard to provide engaging and stimulating activities for all of our residents, we are so glad to hear the activities provided are one of your favourite elements of our home.
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Review from Adrian C (Son of Resident) published on 21 April 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
The care and kindness shown to my Mum throughout her time at Sunrise has been fantastic. Like many people of her age, she can be difficult, but the Sunrise staff are fantastically patient and positive. The food is good and the entertainment programme is varied and fun as could possibly be hoped for.
We (the family) are so happy to know that Mum is safe and well cared for. Living all over the world it is a reassurance that is very important to us. Overall we consider ourselves very lucky to have found Sunrise Banstead.
Reply from Suzanne Garston, General Manager at Signature at BansteadHere at Sunrise of Banstead we endeavour to provide the very best experience for our residents and their families. Thank you for taking the time to share your kind words with us, these will be shared with the team.
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Current Review Score: 9.8 (9.837)

Overview of Review Score

The Review Score of 9.8 (9.837) out of 10 for Signature at Banstead is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.8 out of 5 from 30 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 29 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.837 for Signature at Banstead is calculated as follows: ( (307 Excellents x 5) + (41 Goods x 4) + (4 Satisfactorys x 3) + (3 Poors x 2) ) ÷ 355 Ratings = 4.837
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Signature at Banstead is based on 29 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 20 Positive Reviews in the last 24 months; 3 points for the first Positive Review, 0.125 Points for each of the next four Positive Reviews, 0.05 Points for the next five Positive Reviews, and finally 0.025 Points for the next ten Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.050, 7th = 0.050, 8th = 0.050, 9th = 0.050, 10th = 0.050, 11th = 0.025, 12th = 0.025, 13th = 0.025, 14th = 0.025, 15th = 0.025, 16th = 0.025, 17th = 0.025, 18th = 0.025, 19th = 0.025, 20th = 0.025) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.05 + 0.05 + 0.05 + 0.05 + 0.05 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 96 registered maximum number of service users is 19.2, which has been reached with 29 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 31 May 2024

Overall Good

  • Caring Requires improvement
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (12)

Meet the Team (5)

Soloman

Soloman Shamash

Job Title: Client Liaison Manager Joined: 2025

As the Client Liaison Manager at Signature at Banstead, I’m thrilled to welcome new residents and showcase our high-quality care and accommodation to the community. With a passion for building meaningful relationships, I take pride in being the first point of contact, offering clear guidance, answering questions, and showcasing the warmth and vibrancy of our luxury care home in Banstead.

Christina

Christina Webb-Smith

Job Title: Deputy Manager Joined: 2013

I began my career in care in 2013 at Signature at Banstead as a Care Assistant and have since progressed through senior roles, including Reminiscence Coordinator and Dementia Care Manager. For five years, I led our Dementia Community, supporting an exceptional team to deliver purposeful, meaningful activities that promote both mental and physical well-being. It is incredibly rewarding to see the positive impact this has on our residents every day.


Since November 2023, I have been Deputy Manager, leading the wider team and supporting the General Manager in all clinical matters. My focus is on ensuring the home operates to the highest standards and delivers exceptional care. I am proud to be part of a stable and dedicated management team and look forward to continuing my journey at Banstead.

Sumitha

Sumitha Vijayagangadharan

Job Title: Clinical Services Manager

I’m Sumitha, Clinical Services Manager at Banstead with over 26 years of clinical experience in Acute and nursing home settings, holding qualifications in general, medical, surgical, paediatric, psychiatric, obstetric and community nursing. I’ve earned a State Award of Merit in Medical and Surgical Nursing and completed post-graduation in Gerontological Nursing and End of Life care in Ireland. Passionate about elderly care, I’ve worked in India, Malaysia, Ireland, and the UK, specialising in Acute stroke units. My goal is to provide dignified care to elderly residents, ensuring loved ones’ peace of mind. Progressing into management, I now mentor and empower large teams. I feel privileged to work for Signature, where the values of the organisation align with my own.

Olubunmi

Olubunmi Oderinde

Job Title: Residential Care Manager Joined: 2023

I started my journey in Health and Social Care in 2012 and I have never looked back. I joined the Signature at Banstead family in February 2023 as an Assisted Living Coordinator. I was fascinated to work for Signature at Banstead because of their commitment to delivering excellent care to the elderly, guaranteeing the home is safe, exciting, committed and active. Prior to this, I worked as a Supported Living Manager and a Residential Care Manager in London and Kent. My experience over the years can allow me to help our Assisted Living community manage and care for a wide variety of individuals. I am passionate about delivering a service that is safe, effective and person-centred, driven by the needs and aspirations of the people we serve at Signature at Banstead. I’m dedicated to providing our residents with the best care and support that they need to recover and maintain their health and independence. My primary aim within my role is to create a people-centred team that delivers a positive colleague output to ensure that the people we support are receiving the best possible experience, ensuring they continue to lead happy and purposeful lives. I maintain a keen interest in supporting my team to deliver high-quality care holistically, with our residents at the centre of all we do.

Rebecca

Rebecca Lee

Job Title: Dementia Care Manager Joined: 2015

I began my career with Signature as a Care Assistant in 2015, which was also my first experience of supporting people living with dementia. From the very beginning, I discovered a real passion for dementia care and have progressed through a number of roles, including Senior Carer and Care Supervisor, before becoming a Dementia Care Manager.


After gaining valuable experience within another home in the group, I transferred to Signature at Banstead in May 2024 as Dementia Care Manager, where I now oversee both of our dementia communities, Lavender Lane and Bluebells. I manage the operational, people and clinical aspects of the communities, working alongside an exceptional team to deliver compassionate, person-centred care. Supporting residents with meaningful and purposeful activities is at the heart of what we do, helping them to live well and enjoy the very best quality of life.

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