Signature at Banstead

After a sharp decline in health, my mother could no longer live on her own at home. Mym had always said she wanted to stay at home, so we were unsure how she would manage the change; however, it had all been a very positive experience. The lovely, familiar spacious room helps, together with having familiar possessions on display. The staff are numerous and always caring, interested and respectful; it really is a lovely community. There is a detailed plan of activities, which helps relatives to fit in visits, and the food always appears a very good standard with lots of variety.

The carers and staff provide a community atmosphere and treat all residents with care and compassion - nothing is too much trouble.

My mum has been here for just over two months. She has been very well cared for, especially when there have been a few unforeseen incidents. It's reassuring to know that the staff are attentive and alert. It has also given her a nice social life with lots of events in her calendar to look forward to. Thanks to all the staff.

The first meeting I had with the Client Liaison Manager was lovely. We were looking for respite care for my mother, and she was very kind and helpful. She sorted out the transfer from the hospital, and she and all the staff made Mum feel welcome and supported from day one. The carers were really very kind and helped Mum get more confident as the weeks went on.

I would certainly recommend Signature at Banstead to anyone considering care in the region.

Mum started her stay here at Banstead just two years ago. She moved into Assisted Living first, but when it became obvious she really needed to be in the Dementia Section, they dealt with moving her across in such a kind and professional way I don't think Mum even noticed. I have only ever known the staff throughout Signature to be friendly and helpful at all times, and if there is ever anything that needs addressing, it is discussed with me and dealt with immediately. The whole team at Signature are always so friendly. You are always greeted with a smile and most often, a chat. The residents are looked after with such kindness, and they are kept busy and entertained during both mornings and afternoons. I really and truly cannot find fault. They're just a great team doing a very hard job, and they do it very well.

Although I have stated that my review relates to February 2023, my mother has been with the home prior to being taken over by Signature for the past nine years. They have been a great service provider throughout the entire time and have coped very well with the transition.

My dad moved in at the end of January, five days before his birthday. He settled extremely quickly and was so happy they made a huge fuss about his birthday. The staff are all very caring and friendly, and they run a large selection of activities to keep the residents busy and active, both physically and mentally. My dad feels safe and listened to and is enjoying still having independence. I also need to add that on my first visit, I was popping in for a brochure. I didn’t expect to be shown around with no appointment, and this really impressed me as I felt that they had nothing to hide and ‘prepare.’ Thank you to the manager for the easy and smooth transition you oversaw.

The dedicated staff are excellent. I visit regularly, and they are always so friendly, kind and hard-working. Signature gives my family the peace of mind to know our mother is well cared for in a clean, safe, wonderful place, and her care is second to none.

The gardens look great, and we look forward to sitting out there this summer.

Thank you all for doing an excellent job, especially the main lady and her team.

Signature at Banstead is amazing! The team and management are superb, caring about the residents, looking after them and entertaining them is not an easy job, but everyone in the team, from the concierge to housekeeping to the fabulous activities team, all plays a vital part in creating new and happy memories for both residents and their families. Definitely recommend.

As a family, we are all so grateful and impressed by the staff and standard of Signature. He has made so many new friends and is enjoying every activity he attends. Signature is always very welcoming, and we are so glad that he is here!

When I moved into Signature, I immediately felt at home, with lots of welcoming faces. The staff are kind to me, and the food is lovely, with lots of choices. I never feel as if I'm on my own, as there is always plenty to do.

My parents have been at Signature at Banstead since September 2021. The care they have received has been excellent. The staff are kind and caring without being condescending; they look after my dad's personal care in a way that he still keeps his dignity. Being a very proud and private person, this has been very important to him. As my mum's dementia progresses, the patience she is shown is reassuring for her. I am a regular visitor to Signature, and without fail, the atmosphere is friendly, homely and cheerful. Thank you for looking after my parents so well.

I stayed at Signature for five weeks to recuperate after an operation. All the staff were friendly, professional and helpful. My room was clean, comfortable and well-maintained. The kitchenette facilities were very convenient.

This is a great result for Mum, but also for the rest of the family, who knows she is happy and receiving the best of care in a lovely home.

I feel I can now relax knowing there is always someone there should he need some help.

One thing that has always been apparent is that residents always seem to be smiling. That, for me, says everything.

My father moved in at the end of May 22 - the moving-in process was conducted efficiently by Signature, and the flat was in very good condition upon moving in. The standard of accommodation would be hard to beat, and the staff very proactive and friendly. There are plenty of activities if a resident wishes to participate. The building itself is in very good condition and always kept spotlessly clean. The advantage of Banstead is that it's possible to walk to the high street, which for my father has been very advantageous. I would be hard-pressed to think of what else the community could offer.