Signature at Banstead

Croydon Lane, Banstead SM7 3AG
Review Us
9.8 124 Reviews
  • Signature at Banstead, Banstead
Signature at Banstead provides first class care to residents who require residential and dementia care in and around the Banstead area. The home is located on the North Downs, sitting within a protected greenbelt area with picturesque villages and a thriving High Street nearby. Signature at Banstead has fantastic rail and road links and is only 17 miles south of Central London, making it easy for families and friends to visit.

A passionate and dedicated team ensures that all residents’ individual needs and requirements are met, especially with staying active, making new friends, nurturing interests, learning new skills and pursuing favourite hobbies. The Wellbeing and Lifestyle Team arranges exciting on-site events and activities and regular trips out to local destinations so there is always something to do.

Respite rooms are available for those needing to recover after a hospital stay or assistance when your carer is on holiday. The care home has 91 beds over 4 floors.
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Care Provided by Signature at Banstead

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 96 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • Convalescent Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees What's included?

Weekly Charges per Person

  • Self-Funded Residential Care: from £1855
  • Self-Funded Residential Dementia Care: from £2225
  • RESPITE Self-Funded Residential Care: from £2226
  • RESPITE Self-Funded Residential Dementia Care: from £2670
The price(s) shown are provided by the care home. Contact Signature at Banstead for full pricing details and T&Cs.

Contact Signature at Banstead to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Contact Signature at Banstead to confirm what's included and get a personalised quote:

Good to Know

Group/Owner

Person in Charge

  • Daniel Rees (General Manager)

Local Authority / Social Services

Admission Information

  • Mixed (no single-gender units)
  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes
  • Last Refurbishment: 2020
  • Number of floors: 4

Room Information

  • Single Rooms (81)
  • Single Rooms with Ensuite Wet Room (81)
  • Couples/Companion Rooms with Ensuite Wet Room (10)

Signature at Banstead Reviews (124)

9.8

Signature at Banstead has a Review Score of 9.8 (9.787) out of 10, based on 30 reviews in the last 2 years.
Over all time Signature at Banstead has 124 reviews.

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Reviewer Connection to Signature at Banstead
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Total of 124, showing 61-80
Review from Sarah M (Mother of Resident) published on 27 March 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
Although I have stated that my review relates to February 2023, my mother has been with the home prior to being taken over by Signature for the past nine years. They have been a great service provider throughout the entire time and have coped very well with the transition.
Reply from Susan Martin, Manager at Signature at BansteadHi Sarah, thank you for taking the time to share your experience of Signature at Banstead. Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in ensuring we deliver high-quality care to make a difference in our residents and their families' lives. Thank you for all your support. See you again when you next visit.
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Review from Karen K (Daughter of Resident) published on 27 March 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
My dad moved in at the end of January, five days before his birthday. He settled extremely quickly and was so happy they made a huge fuss about his birthday. The staff are all very caring and friendly, and they run a large selection of activities to keep the residents busy and active, both physically
and mentally. My dad feels safe and listened to and is enjoying still having independence. I also need to add that on my first visit, I was popping in for a brochure. I didn’t expect to be shown around with no appointment, and this really impressed me as I felt that they had nothing to hide and ‘prepare.’ Thank you to the manager for the easy and smooth transition you oversaw.
Reply from Susan Martin, Manager at Signature at BansteadHi Karen, we are so glad to hear of your positive experience and thankful for your kind comments. As a team, we work together to provide the best experiences for both our residents and family members. It is lovely to have your Dad here, and are so pleased to see how much he enjoys everything. See you next time you are visiting.
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Review from Loraine M (Daughter of Resident) published on 27 March 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother (96) had a traumatic fall and was in the hospital for six weeks. She then moved directly into Signature at Banstead. She settled very well and was made welcome by all the wonderful, caring staff. The communication is excellent, and I always feel well-informed. There are many choices of activities
to get involved in and regular live music to enjoy. I love that the residents also have trips out in the minibus. My mother has now moved into the reminiscence side, and again, the staff made the transition seamless.
The dedicated staff are excellent. I visit regularly, and they are always so friendly, kind and hard-working. Signature gives my family the peace of mind to know our mother is well cared for in a clean, safe, wonderful place, and her care is second to none.
Reply from Susan Martin, Manager at Signature at BansteadHi Loraine, here at Signature at Banstead, we endeavour to provide the best experience for our residents and their families. Thank you for taking the time to share your kind words with us; these will be shared with the team. Our team here at Signature at Banstead are so grateful for your comments. Our activity coordinator and the team work hard to provide engaging and stimulating activities for all of our residents; we are so glad to hear the activities provided are one of your favourite elements of our home. Thank you for your support, and we look forward to seeing you again soon.
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Review from John S (Son of Resident) published on 27 March 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
The home always has a welcoming feeling.
There are lots of activities for residents, and the staff are very kind.
Mum's room is lovely, and Mum enjoys the great food from the restaurant.
The gardens look great, and we look forward to sitting out there this summer.
Reply from Susan Martin, Manager at Signature at BansteadHi John, we are thrilled with your positive experience and glad your mum has settled in so well to Signature at Banstead. We take great pride in delivering high-quality care and providing facilities to our residents. Your recognition of this is invaluable to our team; thank you. See you again soon.
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Review from Esfandiar K (Power of Attorney of Resident) published on 27 March 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
For the last six years, she has been very well looked after by Signature Banstead.
The home dealt with the pandemic very well. The staff, especially in the reminiscence section under the supervision of one lady who looks after her on a daily basis, go the extra mile to make her stay comfortable and
keep us informed of any developments, big or small.
Thank you all for doing an excellent job, especially the main lady and her team.
Reply from Susan Martin, Manager at Signature at BansteadHi Esfandiar, we are so glad to hear of your positive experience and thankful for your kind comments. As a team, we work together to provide the best experiences for both our residents and family members. We look forward to seeing you next time you are visiting.
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Review from Jon H (Grandson of Resident) published on 20 March 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Signature at Banstead is amazing! The team and management are superb, caring about the residents, looking after them and entertaining them is not an easy job, but everyone in the team, from the concierge to housekeeping to the fabulous activities team, all plays a vital part in creating new and happy
memories for both residents and their families. Definitely recommend.
Reply from Susan Martin, Reputation Support at Signature at BansteadHi Jon, we are so glad to hear of your positive experience and thankful for your kind comments. As a team, we work together to provide the best experiences for both our residents and family members. Thank you so much for taking the time to write such a lovely review. We look forward to seeing you again when you are visiting.
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Review from A A (Daughter-in-law of Resident) published on 10 March 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
As a family, we are all so grateful and impressed by the staff and standard of Signature. He has made so many new friends and is enjoying every activity he attends. Signature is always very welcoming, and we are so glad that he is here!
Reply from Susan Martin, Manager at Signature at BansteadWe are thrilled with your positive experience and glad your father-in-law has settled in so well to Signature at Banstead. We take great pride in delivering high-quality care and providing facilities to our residents. Your recognition of this is invaluable to our team; thank you.
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Review from R F (Resident) assisted by family/friend published on 9 March 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
When I moved into Signature, I immediately felt at home, with lots of welcoming faces. The staff are kind to me, and the food is lovely, with lots of choices. I never feel as if I'm on my own, as there is always plenty to do.
Reply from Susan Martin, Manager at Signature at BansteadThank you so much for your lovely comments - it is an absolute pleasure having you here, and we are so glad that you are enjoying your time with us.
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Review from L K (Daughter of Resident) published on 8 March 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
My parents have been at Signature at Banstead since September 2021. The care they have received has been excellent. The staff are kind and caring without being condescending; they look after my dad's personal care in a way that he still keeps his dignity. Being a very proud and private person, this
has been very important to him. As my mum's dementia progresses, the patience she is shown is reassuring for her. I am a regular visitor to Signature, and without fail, the atmosphere is friendly, homely and cheerful. Thank you for looking after my parents so well.
Reply from Susan Martin, Manager at Signature at BansteadThank you so much for taking the time to review us. We are so glad to hear of your positive experience with regard to your Mum and Dad and thankful for your kind comments. As a team, we work together to provide the best experiences for both our residents and family members. It is a pleasure having them live with us, and I look forward to seeing you next time you are visiting.
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Review from Janet D (Respite Resident) published on 27 February 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I stayed at Signature for five weeks to recuperate after an operation. All the staff were friendly, professional and helpful. My room was clean, comfortable and well-maintained. The kitchenette facilities were very convenient.
Reply from Susan Martin, Manager at Signature at BansteadHi Janet, thank you for leaving such a wonderful review; our team members will be thrilled to hear your positive feedback. Here at Signature at Banstead, we pride ourselves on understanding our residents' needs to respect their independence and give them a real sense of being at home. It was a pleasure to have you hear, and I hope you have now settled back home again. Best wishes.
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Review from Ken T (Son of Resident) published on 21 February 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother came to the home after living independently for ten years after the death of my father.
It was a big change for her, but the staff responded brilliantly and helped her to transition to her new environment. Very soon she had made new friends and started to join in all the activities. Importantly
she started eating more regularly and loves her new home. The staff have been wonderful, and the home is kept to an immaculate standard.
This is a great result for Mum, but also for the rest of the family, who knows she is happy and receiving the best of care in a lovely home.
Reply from Susan Martin, Manager at Signature at BansteadHi Ken, thank you so much for taking the time to write such a lovely review. The team here at Signature at Banstead would firstly like to thank you for your kind words. We strive, as a team, to work closely with our residents so we can provide the very best care for each individual in our home, and we are glad to have made a difference. It is lovely to see how settled she is and enjoying everything that we offer here with her new friends. We look forward to seeing you on your next visit.
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Review from I I (Partner of Resident) published on 20 February 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
From the start in November, my partner has been made very welcome, has been looked after extremely well and is very happy to be in the signature care home.
Any personal problem he has had has been dealt with efficiently and quickly.
He has made some friends, and I often see him chatting and laughing
with some residents on the arrival of my visit.
I feel I can now relax knowing there is always someone there should he need some help.
Reply from Susan Martin, Reputation Support at Signature at BansteadThank you for taking the time to share your experience of Signature at Banstead. Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in ensuring we deliver high-quality care to make a difference in our residents' and their families' lives. It is lovely to hear that your partner has made new friends, and it is always so nice to welcome you on your visits here too. See you soon.
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Review from Adam J (Regular Volunteer) published on 7 February 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
I have been volunteering at Banstead for over ten years, firstly as an owned community, and more recently since the Signature takeover.
The team, staff and environment are exceptional, and I have always been incredibly impressed by the way the residents are looked after and the level of commitment
shown by all members of staff to provide them with the best home environment possible.
The activities at Banstead are one thing that I always hear people talking about in such high regard, with a programme that is both varied, well-delivered and thoughtfully created.
One thing that has always been apparent is that residents always seem to be smiling. That, for me, says everything.
Reply from Susan Martin, Manager at Signature at BansteadHi Adam, thank you so much for taking the time to write this wonderful review and may we thank you for your dedication and commitment as one of our volunteers over the past ten years. It is truly appreciated.
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Review from Philip S (Son of Resident) published on 10 October 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
My father moved in at the end of May 22 - the moving-in process was conducted efficiently by Signature, and the flat was in very good condition upon moving in. The standard of accommodation would be hard to beat, and the staff very proactive and friendly. There are plenty of activities if a resident
wishes to participate. The building itself is in very good condition and always kept spotlessly clean. The advantage of Banstead is that it's possible to walk to the high street, which for my father has been very advantageous. I would be hard-pressed to think of what else the community could offer.
Reply from Signature at Banstead, Customer Team at Signature at BansteadWe are so glad to hear about your father's positive experience with Signature at Banstead and thankful for your kind comments. It's great that our activities are a stand-out factor to you. We work together as a team to provide the best experiences for our residents and family members.
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Review from Rob B (Son-in-law of Resident) published on 10 October 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother-in-law required respite care after a fall. Having broken vertebrae and shoulder meant mobility was an issue. Right from the start, we were confident that the nursing/handling provided was of a high standard. The complication of early-stage dementia and trauma from recently losing her husband
meant that my mother-in-law has fluctuating issues, sometimes being confused and distressed and other times appearing to be as we remember her. All this was handled in a no-fuss way that put my mother-in-law and us at ease. Thank you so much for your kindness and care, which was excellent.
Reply from Susan Martin, Manager at Signature at BansteadThe team here at Signature at Banstead would firstly like to thank you for your kind words. We strive, as a team, to work closely with our residents so we can provide the very best care for each individual in our home, and we are glad to have made a difference.
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Review from Mark A (Son of Resident) published on 6 May 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
Both my parents recently moved into Signature at Banstead - and the team have been always been helpful in answering any Q's we have had, and have always tried to do "that little bit extra" which is greatly appreciated.
Once they moved in the care provided that I have seen is always cheerfully done,
with a willingness to undertake anything more needed.
Mum had a birthday recently - and she had a card, birthday cake, and balloons all laid on by the team - again just little things that make it more pleasant.
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Review from Michael D (Next of Kin) published on 6 May 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
My cousin has come to Signature at Banstead after a rather difficult time in hospital because of staff shortages and the Covid-19 restrictions. Now, after three months, she is at last beginning to settle into her chosen change of lifestyle. The home is superb and my cousin is now realising the benefits
of being well cared for with the responsibilities of day to day living having been taken over by everyone in the team which you aptly call the community. As she now begins to feel more settled, I'm sure she will appreciate and be more grateful for this newfound warmth and security that was so lacking when living in her own home alone whilst trying to cope with extremely poor mobility.
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Review from Lawrence C (Son of Resident) published on 15 December 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
My father is at the crossover between independent living on his own and assisted living and has been looking at his options. He has, therefore, been on a respite break at Signature at Banstead, which he has now extended to cover the Xmas period. The management and staff have been excellent in helping
him to adjust to the care home environment, and he very much likes the staff and companionship at the home. He is now considering whether it would be better for him to move there permanently and give up living on his own in his own home. For someone who has been used to being independent, it would mark a significant change, like he's giving up driving, and so he is giving it careful thought.
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Review from Bernice G (Daughter of Resident) published on 5 August 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother has been in Sunrise for nearly 4-years and has always been treated very well by all the staff and her care, especially by her carers that help her daily, could not have been better. I would advise any potential family to consider, not only the welfare of the family member but also the needs
of the family as a whole. I know if Mum had continued to live alone, I would not have been able to continue with my life in the same way as the worry that I had would have got worse daily and our good relationship would have suffered. Sunrise has given Mum respect but also care that I am not able to give.
She has the opportunity to join in with lots of activities, which she is encouraged to do, and most definitely has a more enriched day for this.
Reply from Suzanne Garston, General Manager at Signature at BansteadHere at Sunrise of Banstead, we have worked hard to ensure all of the residents receive the highest quality of care and security within our home. Our activities team have developed creative ways to keep our residents entertained and stimulated. Your recognition of this is appreciated by the whole team; we look forward to inviting you along to our activities and events soon.
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Review from Julia P (Respite Resident) published on 13 July 2021 Submitted via Website • Report
Overall Experience 3.0 out of 5
Everyone very friendly, helpful and made you feel comfortable.
Meals on time, but very small portions, but I was on respite care after surgery, so I had no appetite anyway. The fridge in my room was great as I had to use ice packs every day.
Reply from Suzanne Garston, General Manager at Signature at BansteadThank you for taking the time to share your experience of Sunrise of Banstead. Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in ensuring we deliver high-quality care and facilities to make a difference to our residents and their families lives. Therefore, I’ve passed your feedback on to the rest of the team.
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Current Review Score: 9.8 (9.787)

Overview of Review Score

The Review Score of 9.8 (9.787) out of 10 for Signature at Banstead is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.8 out of 5 from 30 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 29 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.787 for Signature at Banstead is calculated as follows: ( (295 Excellents x 5) + (52 Goods x 4) + (6 Satisfactorys x 3) + (4 Poors x 2) ) ÷ 357 Ratings = 4.787
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Signature at Banstead is based on 29 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 20 Positive Reviews in the last 24 months; 3 points for the first Positive Review, 0.125 Points for each of the next four Positive Reviews, 0.05 Points for the next five Positive Reviews, and finally 0.025 Points for the next ten Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.050, 7th = 0.050, 8th = 0.050, 9th = 0.050, 10th = 0.050, 11th = 0.025, 12th = 0.025, 13th = 0.025, 14th = 0.025, 15th = 0.025, 16th = 0.025, 17th = 0.025, 18th = 0.025, 19th = 0.025, 20th = 0.025) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.05 + 0.05 + 0.05 + 0.05 + 0.05 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 96 registered maximum number of service users is 19.2, which has been reached with 29 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 31 May 2024

Overall Good

  • Caring Requires improvement
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (12)

Meet the Team (6)

Daniel

Daniel Rees

Job Title: General Manager Joined: 2026

Dan is the General Manager at Signature at Banstead.

Soloman

Soloman Shamash

Job Title: Client Liaison Manager Joined: 2025

As the Client Liaison Manager at Signature at Banstead, I’m thrilled to welcome new residents and showcase our high-quality care and accommodation to the community. With a passion for building meaningful relationships, I take pride in being the first point of contact, offering clear guidance, answering questions, and showcasing the warmth and vibrancy of our luxury care home in Banstead.

Christina

Christina Webb-Smith

Job Title: Deputy Manager Joined: 2013

I began my career in care in 2013 at Signature at Banstead as a Care Assistant and have since progressed through senior roles, including Reminiscence Coordinator and Dementia Care Manager. For five years, I led our Dementia Community, supporting an exceptional team to deliver purposeful, meaningful activities that promote both mental and physical well-being. It is incredibly rewarding to see the positive impact this has on our residents every day.


Since November 2023, I have been Deputy Manager, leading the wider team and supporting the General Manager in all clinical matters. My focus is on ensuring the home operates to the highest standards and delivers exceptional care. I am proud to be part of a stable and dedicated management team and look forward to continuing my journey at Banstead.

Sumitha

Sumitha Vijayagangadharan

Job Title: Clinical Services Manager

I’m Sumitha, Clinical Services Manager at Banstead with over 26 years of clinical experience in Acute and nursing home settings, holding qualifications in general, medical, surgical, paediatric, psychiatric, obstetric and community nursing. I’ve earned a State Award of Merit in Medical and Surgical Nursing and completed post-graduation in Gerontological Nursing and End of Life care in Ireland. Passionate about elderly care, I’ve worked in India, Malaysia, Ireland, and the UK, specialising in Acute stroke units. My goal is to provide dignified care to elderly residents, ensuring loved ones’ peace of mind. Progressing into management, I now mentor and empower large teams. I feel privileged to work for Signature, where the values of the organisation align with my own.

Desire

Desire Jackson

Job Title: Hospitality Manager

I am passionate about bringing warmth, kindness, and exceptional hospitality to care home life. As the Hospitality Manager at Signature Banstead, I enjoy creating experiences that enrich residents' daily lives while supporting my team to deliver outstanding service. With many years of leadership experience in hospitality, I believe the little things often make the biggest difference. I am currently studying towards my Level 5 qualification in Leadership and Management for Adult Care as I continue to develop my career in the care sector.

Lara

Lara Galvanoni

Job Title: Business Admin Manager

Before joining Signature, I was Head of an Administration Department at an umbrella payroll company, where I led a small team and managed the day-to-day operations of the department. My career has predominantly been within the finance sector, where I have held leadership roles across a range of administrative functions, including company secretarial and compliance.


Although my background is in finance and administration, I have always been drawn to the care sector. Joining Signature as a receptionist gave me the opportunity to gain first-hand experience of life within the Home, develop my understanding of the care industry, and build a rewarding long-term career with Signature. I have enjoyed developing my knowledge and skills within the sector and am proud to be part of a team that is committed to delivering exceptional care and support to our residents.

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