






Signature at Banstead provides first class care to residents who require residential and dementia care in and around the Banstead area. The home is located on the North Downs, sitting within a protected greenbelt area with picturesque villages and a thriving High Street nearby. Signature at Banstead has fantastic rail and road links and is only 17 miles south of Central London, making it easy for families and friends to...
Care Provided by Signature at Banstead
Primary Care Categories
- Older Person Care
- Dementia
- Physical Disability
- Visual / Hearing Impairment
Length of Stay
- Permanent Care
- Respite Care
Care Types Provided
- Residential Care
- Nursing Care
- Dementia Residential Care
- Dementia Nursing Care
- For a maximum of 96 Service Users
Dementia Care TypesMild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
Mild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
- Mild Dementia
- Moderate Dementia
- Advanced/Complex Dementia
Other Care Provided
- Parkinson's Disease
- Stroke
- Palliative / End of Life Care
- COPD/Pulmonary Disease
- Convalescent Care
Facilities
- Own Furniture if required
- Pet Friendly (or by arrangement)
- Close to Local shops
- Near Public Transport
- Minibus or other transport
- Lift
- Wheelchair Access
- Gardens
- Bar/Café
- Residents Kitchenette
- Phone Point in own room
- Television point in own room
- Residents Internet Access
Funding & Fees
Weekly Charges per Person
The price(s) shown are provided by the care home. Contact Signature at Banstead for full pricing details and T&Cs.
Contact Signature at Banstead to confirm what's included and get a personalised quote:
Funding Types Accepted
- Self-Funding (Private)
- Local Authority with Top-up
- Local Authority
- NHS Continuing Healthcare (CHC)
Support you may be entitled to
- If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £267.68 per week and is usually paid directly to the care home.
Good to Know
Group / Owner
- Signature Senior Lifestyle Ltd
- Private Owned
Person in charge
- Daniel Rees (General Manager)
Local Authority / Social Services
Admission Information
- Mixed (no single-gender units)
- Ages 65+
Care Home Design/Build
- Purpose Built: Yes
- Last Refurbishment: 2020
- Number of floors: 4
Room Information
- Single Rooms (81)
- Single Rooms with ensuite Wet Room (81)
- Couples/Companion Rooms with ensuite Wet Room (10)
Signature at Banstead Reviews (127)
Signature at Banstead has a Review Score of 9.8 (9.781) out of 10, based on 28 reviews in the last 2 years.
Over all time Signature at Banstead has 127 reviews.
The first meeting I had with the Client Liaison Manager was lovely. We were looking for respite care for my mother, and she was very kind and helpful. She sorted out the transfer from the hospital, and she and all the staff made Mum feel welcome and supported from day one. The carers were really very kind and helped Mum get more confident as the weeks went on.
Thank you for your kind words. We believe we have a fantastic team here at Signature at Banstead, and your recognition of this is appreciated by every member of our team. By having a whole home approach, we believe this creates a relaxed and friendly environment for our residents to call home. We...
The staff are very welcoming, and Mum and Dad are treated with care and respect. They enjoy the activities and entertainment, and there is always someone to help if they needed assistance. The home is bright and airy with spacious communal areas, and the rooms are well equipped and well maintained.
As a relative, I am always informed by staff if there are any concerns and am kept up to date with any changes in care needs or medical situations.
I would certainly recommend Signature at Banstead to anyone considering care in the region.
Hi Kate, thank you for your kind words. We believe we have a fantastic team here at Signature at Banstead, and your recognition of this is appreciated by every member of our team. By having a whole home approach here at Signature at Banstead, we believe this creates a relaxed and friendly...
Mum started her stay here at Banstead just two years ago. She moved into Assisted Living first, but when it became obvious she really needed to be in the Dementia Section, they dealt with moving her across in such a kind and professional way I don't think Mum even noticed. I have only ever known the staff throughout Signature to be friendly and helpful at all times, and if there is ever anything that needs addressing, it is discussed with me and dealt with immediately. The whole team at Signature are always so friendly. You are always greeted with a smile and most often, a chat. The residents are looked after with such kindness, and they are kept busy and entertained during both mornings and afternoons. I really and truly cannot find fault. They're just a great team doing a very hard job, and they do it very well.
Thank you for taking the time to share your experience of Signature at Banstead. Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in ensuring we deliver high-quality care to make a difference in our residents and their families' lives. It is a joy to have your Mum with us, and we look forward to seeing you again when you next visit.
Although I have stated that my review relates to February 2023, my mother has been with the home prior to being taken over by Signature for the past nine years. They have been a great service provider throughout the entire time and have coped very well with the transition.
Hi Sarah, thank you for taking the time to share your experience of Signature at Banstead. Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in ensuring we deliver high-quality care to make a difference in our residents and their families' lives. Thank you for all your support. See you again when you next visit.
My dad moved in at the end of January, five days before his birthday. He settled extremely quickly and was so happy they made a huge fuss about his birthday. The staff are all very caring and friendly, and they run a large selection of activities to keep the residents busy and active, both physically and mentally. My dad feels safe and listened to and is enjoying still having independence. I also need to add that on my first visit, I was popping in for a brochure. I didn’t expect to be shown around with no appointment, and this really impressed me as I felt that they had nothing to hide and ‘prepare.’ Thank you to the manager for the easy and smooth transition you oversaw.
Hi Karen, we are so glad to hear of your positive experience and thankful for your kind comments. As a team, we work together to provide the best experiences for both our residents and family members. It is lovely to have your Dad here, and are so pleased to see how much he enjoys everything. See you next time you are visiting.
The dedicated staff are excellent. I visit regularly, and they are always so friendly, kind and hard-working. Signature gives my family the peace of mind to know our mother is well cared for in a clean, safe, wonderful place, and her care is second to none.
Hi Loraine, here at Signature at Banstead, we endeavour to provide the best experience for our residents and their families. Thank you for taking the time to share your kind words with us; these will be shared with the team. Our team here at Signature at Banstead are so grateful for your comments....
There are lots of activities for residents, and the staff are very kind.
Mum's room is lovely, and Mum enjoys the great food from the restaurant.
The gardens look great, and we look forward to sitting out there this summer.
Hi John, we are thrilled with your positive experience and glad your mum has settled in so well to Signature at Banstead. We take great pride in delivering high-quality care and providing facilities to our residents. Your recognition of this is invaluable to our team; thank you. See you again soon.
The home dealt with the pandemic very well. The staff, especially in the reminiscence section under the supervision of one lady who looks after her on a daily basis, go the extra mile to make her stay comfortable and keep us informed of any developments, big or small.
Thank you all for doing an excellent job, especially the main lady and her team.
Hi Esfandiar, we are so glad to hear of your positive experience and thankful for your kind comments. As a team, we work together to provide the best experiences for both our residents and family members. We look forward to seeing you next time you are visiting.
Signature at Banstead is amazing! The team and management are superb, caring about the residents, looking after them and entertaining them is not an easy job, but everyone in the team, from the concierge to housekeeping to the fabulous activities team, all plays a vital part in creating new and happy memories for both residents and their families. Definitely recommend.
Hi Jon, we are so glad to hear of your positive experience and thankful for your kind comments. As a team, we work together to provide the best experiences for both our residents and family members. Thank you so much for taking the time to write such a lovely review. We look forward to seeing you again when you are visiting.
As a family, we are all so grateful and impressed by the staff and standard of Signature. He has made so many new friends and is enjoying every activity he attends. Signature is always very welcoming, and we are so glad that he is here!
We are thrilled with your positive experience and glad your father-in-law has settled in so well to Signature at Banstead. We take great pride in delivering high-quality care and providing facilities to our residents. Your recognition of this is invaluable to our team; thank you.
When I moved into Signature, I immediately felt at home, with lots of welcoming faces. The staff are kind to me, and the food is lovely, with lots of choices. I never feel as if I'm on my own, as there is always plenty to do.
Thank you so much for your lovely comments - it is an absolute pleasure having you here, and we are so glad that you are enjoying your time with us.
My parents have been at Signature at Banstead since September 2021. The care they have received has been excellent. The staff are kind and caring without being condescending; they look after my dad's personal care in a way that he still keeps his dignity. Being a very proud and private person, this has been very important to him. As my mum's dementia progresses, the patience she is shown is reassuring for her. I am a regular visitor to Signature, and without fail, the atmosphere is friendly, homely and cheerful. Thank you for looking after my parents so well.
Thank you so much for taking the time to review us. We are so glad to hear of your positive experience with regard to your Mum and Dad and thankful for your kind comments. As a team, we work together to provide the best experiences for both our residents and family members. It is a pleasure having them live with us, and I look forward to seeing you next time you are visiting.
I stayed at Signature for five weeks to recuperate after an operation. All the staff were friendly, professional and helpful. My room was clean, comfortable and well-maintained. The kitchenette facilities were very convenient.
Hi Janet, thank you for leaving such a wonderful review; our team members will be thrilled to hear your positive feedback. Here at Signature at Banstead, we pride ourselves on understanding our residents' needs to respect their independence and give them a real sense of being at home. It was a pleasure to have you hear, and I hope you have now settled back home again. Best wishes.
It was a big change for her, but the staff responded brilliantly and helped her to transition to her new environment. Very soon she had made new friends and started to join in all the activities. Importantly she started eating more regularly and loves her new home. The staff have been wonderful, and the home is kept to an immaculate standard.
This is a great result for Mum, but also for the rest of the family, who knows she is happy and receiving the best of care in a lovely home.
Hi Ken, thank you so much for taking the time to write such a lovely review. The team here at Signature at Banstead would firstly like to thank you for your kind words. We strive, as a team, to work closely with our residents so we can provide the very best care for each individual in our home, and...
Any personal problem he has had has been dealt with efficiently and quickly.
He has made some friends, and I often see him chatting and laughing with some residents on the arrival of my visit.
I feel I can now relax knowing there is always someone there should he need some help.
Thank you for taking the time to share your experience of Signature at Banstead. Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in ensuring we deliver high-quality care to make a difference in our residents' and their families' lives. It...
The team, staff and environment are exceptional, and I have always been incredibly impressed by the way the residents are looked after and the level of commitment shown by all members of staff to provide them with the best home environment possible.
The activities at Banstead are one thing that I always hear people talking about in such high regard, with a programme that is both varied, well-delivered and thoughtfully created.
One thing that has always been apparent is that residents always seem to be smiling. That, for me, says everything.
Hi Adam, thank you so much for taking the time to write this wonderful review and may we thank you for your dedication and commitment as one of our volunteers over the past ten years. It is truly appreciated.
My father moved in at the end of May 22 - the moving-in process was conducted efficiently by Signature, and the flat was in very good condition upon moving in. The standard of accommodation would be hard to beat, and the staff very proactive and friendly. There are plenty of activities if a resident wishes to participate. The building itself is in very good condition and always kept spotlessly clean. The advantage of Banstead is that it's possible to walk to the high street, which for my father has been very advantageous. I would be hard-pressed to think of what else the community could offer.
We are so glad to hear about your father's positive experience with Signature at Banstead and thankful for your kind comments. It's great that our activities are a stand-out factor to you. We work together as a team to provide the best experiences for our residents and family members.
My mother-in-law required respite care after a fall. Having broken vertebrae and shoulder meant mobility was an issue. Right from the start, we were confident that the nursing/handling provided was of a high standard. The complication of early-stage dementia and trauma from recently losing her husband meant that my mother-in-law has fluctuating issues, sometimes being confused and distressed and other times appearing to be as we remember her. All this was handled in a no-fuss way that put my mother-in-law and us at ease. Thank you so much for your kindness and care, which was excellent.
The team here at Signature at Banstead would firstly like to thank you for your kind words. We strive, as a team, to work closely with our residents so we can provide the very best care for each individual in our home, and we are glad to have made a difference.
Once they moved in the care provided that I have seen is always cheerfully done, with a willingness to undertake anything more needed.
Mum had a birthday recently - and she had a card, birthday cake, and balloons all laid on by the team - again just little things that make it more pleasant.
My cousin has come to Signature at Banstead after a rather difficult time in hospital because of staff shortages and the Covid-19 restrictions. Now, after three months, she is at last beginning to settle into her chosen change of lifestyle. The home is superb and my cousin is now realising the benefits of being well cared for with the responsibilities of day to day living having been taken over by everyone in the team which you aptly call the community. As she now begins to feel more settled, I'm sure she will appreciate and be more grateful for this newfound warmth and security that was so lacking when living in her own home alone whilst trying to cope with extremely poor mobility.
Regulatory Rating
Care Quality Commission (CQC) Rating
Date: 31 May 2024Good
- CaringRequires improvement
- EffectiveGood
- ResponsiveGood
- SafeGood
- Well-ledGood
Inspection ratings
We rate most services according to how safe, effective, caring, responsive and well-led they are, using four levels:
- Outstanding - The service is performing exceptionally well.
- Good - The service is performing well and meeting our expectations.
- Requires Improvement - The service isn't performing as well as it should and we have told the service how it must improve.
- Inadequate - The service is performing badly and we've taken action against the person or organisation that runs it.
- Not rated - we have not yet rated this area of the service, this is normally because the assessments we have carried out have been focused on other key questions.
Bed Vacancies
Please contact us for latest vacancies.
News (1) & Events (0)
- 21 Jul 2026
We had an unforgettable time celebrating International Chess Day at Signature at Banstead! The home was dressed in chess-themed decor with delicious canapés, featuring a fascinating talk on 20th-century chess...
There are no upcoming events for Signature at Banstead.
Awards / Recognitions (12)
- 30 Jan 2026Recipient: Signature Senior Lifestyle Ltd
- 31 Jan 2025Recipient: Signature Senior Lifestyle Ltd
- 21 Nov 2024Recipient: Signature at Banstead
Accreditations
There are no accreditations posted yet for Signature at Banstead.
Meet the Team (7)

I'm proud to be the Registered Manager at Signature at Banstead, bringing over 15 years' experience in health and social care. I began my career in 2010 supporting adults with learning disabilities, progressing to Deputy Manager with the same organisation. I then helped establish two children's residential services before moving into elderly care as a Peripatetic Crisis Manager, where I focused on turning around underperforming services and driving service improvements.
I later joined Shaw Healthcare as Deputy Manager and progressed to my first Registered Manager role, successfully leading a service turnaround. In recognition of this work, I received the Outstanding Management Achievement Award at Sure Healthcare's National Star Awards.
Today, at Signature at Banstead, I'm committed to creating a warm, welcoming home where residents feel valued, families feel reassured, and our team is empowered to deliver exceptional, person-centred care.

As the Client Liaison Manager at Signature at Banstead, I’m thrilled to welcome new residents and showcase our high-quality care and accommodation to the community. With a passion for building meaningful relationships, I take pride in being the first point of contact, offering clear guidance, answering questions, and showcasing the warmth and vibrancy of our luxury care home in Banstead.

I began my career in care in 2013 at Signature at Banstead as a Care Assistant and have since progressed through senior roles, including Reminiscence Coordinator and Dementia Care Manager. For five years, I led our Dementia Community, supporting an exceptional team to deliver purposeful, meaningful activities that promote both mental and physical well-being. It is incredibly rewarding to see the positive impact this has on our residents every day.
Since November 2023, I have been Deputy Manager, leading the wider team and supporting the General Manager in all clinical matters. My focus is on ensuring the home operates to the highest standards and delivers exceptional care. I am proud to be part of a stable and dedicated management team and look forward to continuing my journey at Banstead.

I’m Sumitha, Clinical Services Manager at Banstead with over 26 years of clinical experience in Acute and nursing home settings, holding qualifications in general, medical, surgical, paediatric, psychiatric, obstetric and community nursing. I’ve earned a State Award of Merit in Medical and Surgical Nursing and completed post-graduation in Gerontological Nursing and End of Life care in Ireland. Passionate about elderly care, I’ve worked in India, Malaysia, Ireland, and the UK, specialising in Acute stroke units. My goal is to provide dignified care to elderly residents, ensuring loved ones’ peace of mind. Progressing into management, I now mentor and empower large teams. I feel privileged to work for Signature, where the values of the organisation align with my own.

I am passionate about bringing warmth, kindness, and exceptional hospitality to care home life. As the Hospitality Manager at Signature Banstead, I enjoy creating experiences that enrich residents' daily lives while supporting my team to deliver outstanding service. With many years of leadership experience in hospitality, I believe the little things often make the biggest difference. I am currently studying towards my Level 5 qualification in Leadership and Management for Adult Care as I continue to develop my career in the care sector.

Before joining Signature, I was Head of an Administration Department at an umbrella payroll company, where I led a small team and managed the day-to-day operations of the department. My career has predominantly been within the finance sector, where I have held leadership roles across a range of administrative functions, including company secretarial and compliance.
Although my background is in finance and administration, I have always been drawn to the care sector. Joining Signature as a receptionist gave me the opportunity to gain first-hand experience of life within the Home, develop my understanding of the care industry, and build a rewarding long-term career with Signature. I have enjoyed developing my knowledge and skills within the sector and am proud to be part of a team that is committed to delivering exceptional care and support to our residents.

I am a registered nurse with many years of experience working in the NHS and care homes across the UK. My career in social care began at the Royal Hospital Chelsea, where I had the privilege of caring for the Chelsea Pensioners. Looking after the country’s ex-servicemen was a truly rewarding experience and inspired me to continue my career in health and social care. During my time there, I worked as a Senior Nurse with responsibilities for training and quality assurance. I was also honoured to receive the Royal College of Nursing BAME Rising Star Award in recognition of my work during the COVID-19 pandemic. I went on to work as Deputy Manager at Signature at Coombe Hill Manor before returning to support veterans at the Royal Star & Garter as a Clinical Educator. Since then, I have held a range of roles in clinical education, quality assurance, and clinical management before returning to Signature at Banstead. I am also a Florence Nightingale Foundation Scholar and one of the first recipients of the Social Care Management and Leadership Programme. These experiences have helped me grow as a leader and strengthened my commitment to delivering high-quality care. I am passionate about delivering outstanding care, supporting my colleagues, and making a positive difference in the lives of the people we care for.
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