Signature Coombe Hill Manor

190-196 Coombe Lane West, Kingston upon Thames KT2 7EQ

Signature Coombe Hill Manor is a newly built home, situated in the beautiful surroundings of Kingston upon Thames.

Headed up by a very experienced general manager, the team at Coombe Hill Manor offer a very warm welcome to all. Coombe Hill Manor is a care home like no other in the area.

The home is purpose built and offers exceptional accommodation, which is affordable and of a very high standard. A typical one bedroom suite offers a bedroom and separate lounge and kitchen with a full en-suite wet room. It is unique in that the home offers double the space of most care homes and it is ideal for those wanting extra room or for couples who want to stay together.

Coombe Hill also has smaller studios for those who prefer something more cosy. The rooms come unfurnished allowing residents to bring those special objects, which helps the settling in process.

Coombe Hill Manor is proud to offer two fully licensed restaurants, the menu being dictated by current residents and an in-house cafe for residents and visitors to enjoy afternoon tea and homemade cakes. There is also a large activities team which provide trips out, visiting speakers, performers and activities. There is also an in-house hair salon, spa and treatment room.

Residents range from those who are relatively independent and still drive through to those who require full nursing, dementia or end of life care. Coombe Hill provides discreet support in a place which is not institutional and as much like home as possible.

Dignity, encouraging independence, involving family and friends, are part of the fabric of Coombe Hill and the staff hope that these values are echoed in the recommendations received both from families and professionals alike.

Group: Signature Senior Lifestyle Ltd

Person in charge: Sonya Fenwick (General Manager)

Local Authority / Social Services: Royal Borough of Kingston upon Thames Council (click for contact details)

Type of Service: Care Home with nursing – Privately Owned , Registered for a maximum of 104 Service Users

Registered Care Categories*: Dementia • No Medical Intervention • Old Age • Physical Disability • Sensory Impairment

Specialist Care Categories: Alzheimer's • Cancer Care • Hearing Impairment • Parkinson's Disease • Speech Impairment • Stroke • Visual Impairment

Admission Information: Open. Ages 60+.

Languages Spoken by Staff (other than English): Afrikaans, Spanish; Castilian, French, Portuguese, Swedish

Single Rooms: 104

Rooms with ensuite WC: 104

Facilities & Services: Palliative Care • Convalescent Care • Own GP if required • Own Furniture if required • Pets by arrangement • Close to Local shops • Near Public Transport • Minibus or other transport • Lift • Wheelchair access • Gardens for residents • Bar/Cafe on premises • Residents Kitchenette • Phone Point in own room/Mobile • Television point in own room • Residents Internet Access

Visiting:

Walk-in appointments available from 9:00 to 5:00pm from Monday to Friday but its a very busy please call ahead to book an appointment.

Parking:

Parking is available for guests and visitors on site, in the courtyard.

Latest Care Quality Commission* Report on Signature Coombe Hill Manor: click here

* Care Quality Commission is responsible for the registration and inspection of social care services in England.

Overview

The Review Score of 9.7 (maximum of 10) for Signature Coombe Hill Manor is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 34 Reviews over all time. This Average Rating is also the rating value for Signature Coombe Hill Manor in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 4.9 out of 5 from 18 positive Reviews in the last 12 months.

Detailed Breakdown

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.857 for Signature Coombe Hill Manor is calculated as follows: ( (354 Excellents x 5) + (48 Goods x 4) + (5 Satisfactorys x 3) ) ÷ 407 Ratings = 4.857

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.

    2. 1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.

    3. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. The calculation is the same as above, except the points are divided by 2.

    The 4.865 Points relating to the number of positive Reviews for Signature Coombe Hill Manor is based on 18 positive Reviews in the last 12 months and is calculated as follows:

    1. 3 + 0.25 + 0.25 + 0.25 + 0.25 = 4

    2. Target of 20.8 positive Reviews (104 registered maximum number of service users ÷ 5). 18 Reviews ÷ 20.8 Target = 0.865

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

9.7 Signature Coombe Hill Manor has a Review Score of 9.7 (9.722) from 34 Reviews


Average Ratings

  • Excellent
    30
  • Good
    4
  • Satisfactory
    0
  • Poor
    0
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend Signature Coombe Hill Manor?

  • Extremely LIKELY
    33
  • Likely
    1
  • Don't know
    0
  • Neither Unlikely or Likely
    0
  • Unlikely
    0
  • Extremely UNLIKELY
    0

Reviewer Connection to Signature Coombe Hill Manor

  • Daughter of Resident/Service User
    15
  • Son of Resident/Service User
    7
  • Friend of Resident/Service User
    3
  • Granddaughter of Resident/Service User
    2
  • Cousin of Resident/Service User
    1
  • more

My 96-year-old friend moved to Coombe Hill Manor in 2015. She had lived in the same house for over 40 years before moving. It was a huge change and not without difficulties but the staff really helped both me and my friend in the settling in process. They spent time with her, got to know her likes and dislikes, took her on walks in the garden and generally cared that she was having as happy and stimulating a time as possible. When she died in January, they were going out of their way to make her last days as comfortable as possible and to keep her up to date. It is an excellent and caring home.

How likely would you be to recommend Signature Coombe Hill Manor? Extremely Likely

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Average Rating:   4.3 out of 5

We visited many homes before finding one where we felt we could leave our mother, safe in the knowledge that she would be looked after with affection, dignity and professionalism at all times. Nearly two years later this feeling has not diminished at all, in fact, the opposite. I genuinely couldn't recommend more highly.

How likely would you be to recommend Signature Coombe Hill Manor? Extremely Likely

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Average Rating:   5 out of 5

Since my mother came to Coombe Hill Manor she seems happier and more content, being part of a safe and elderly community.

How likely would you be to recommend Signature Coombe Hill Manor? Extremely Likely

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Average Rating:   4.8 out of 5

When I first started looking at care homes for my mother, I found it incredibly depressing. Then, I walked into Signature with my sister and we both smiled. It's a lively, happy environment with incredible care and it doesn't feel like a home. I was recommended by a friend whose parents loved it and I highly recommend it too.

How likely would you be to recommend Signature Coombe Hill Manor? Extremely Likely

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Average Rating:   4.9 out of 5

Very caring, thoughtful, sweet carers. The people looking after the residents are the best part of the care home. I think it's the most important thing. I have thought the interiors could be more aesthetically pleasing - colourwise ie. less brown. But I don't know what would be more calming for my grandmother. The caring is most important. As long as my grandmother is happy, active enough, healthy, fed and looked after, I'm happy and it seems as though she always is.

How likely would you be to recommend Signature Coombe Hill Manor? Extremely Likely

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Average Rating:   4.2 out of 5

Coombe Hill Manor has been amazing. Although there is no hope of any major improvement to my mother's condition, there has definitely been some significant improvements in her mood and her engagement with others. The home has caring and fun staff who treat each resident as an individual. My mum seems very happy and content. All her needs are taken care of and there are lots of activities which she loves. I would highly recommend them.

How likely would you be to recommend Signature Coombe Hill Manor? Extremely Likely

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Average Rating:   5 out of 5

My wife seems very settled. My daughters and I have virtually no worries as we know rest is having all best of care. It may not be relevant to my wife, but we like the way the staff engage with residents and run all plenty of activities for those who wish to take part. It is not cheap but in my view, you get what you pay for. Surprised we had to buy toothpaste, shampoo etc and incontinence pads.

How likely would you be to recommend Signature Coombe Hill Manor? Extremely Likely

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Average Rating:   5 out of 5

My mother has been at Coombe Hill Manor for 5 months and has been very happy here from the start. The staff are fantastic, very attentive, caring and empathetic. There is always something going on with the activities and these are tailored to fit each resident. I am so happy she is here as I can go home and know that she feels safe and happy here and that I don't have to worry about her at all.

How likely would you be to recommend Signature Coombe Hill Manor? Extremely Likely

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Average Rating:   4.9 out of 5

Jane Williams, Client Liaison Manager at Signature Coombe Hill Manor responded to this review on 12 Apr 2018:

Dear Claire Thank you so much for such a lovely review and we are so happy your Mother has settled so well with us.

Visited a family friend in Coombe Hill Manor and it was a lovely place with very friendly staff. She was extremely happy there.

How likely would you be to recommend Signature Coombe Hill Manor? Extremely Likely

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Average Rating:   5 out of 5

I have been here for almost 2 years and I am very happy with everything.

How likely would you be to recommend Signature Coombe Hill Manor? Extremely Likely

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Average Rating:   4.9 out of 5

Colleen Davidson, Client Liaison Manager at Signature Coombe Hill Manor responded to this review on 04 Apr 2018:

Thank you so much for taking the time to submit your review. It is very much appreciated by all the team here at Coombe Hill Manor.

This is a truly special place offering they very highest level of service and care. The staff are all just so lovely and very friendly, nothing is too much trouble, right from the very top down to the support staff. I would have no hesitation in recommending Coombe Hill to anyone. Thank you so much.

How likely would you be to recommend Signature Coombe Hill Manor? Extremely Likely

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Average Rating:   5 out of 5

Jane Williams, Client Liaison Manager at Signature Coombe Hill Manor responded to this review on 28 Feb 2018:

Thank you so much for the kind words, I know the staff always really appreciate it.

Mum went to Coomb Hill Manor when she needed nursing care after a fall and a few weeks in hospital. She was treated with gentle care and cheerfulness with her dignity always protected. I wish we had found this home first as I am sure Mum would have enjoyed the friendly atmosphere and joined in the many activities.

The support and friendship the staff gave us during Mum's final days helped us get through a very difficult time and we can't thank them enough.

How likely would you be to recommend Signature Coombe Hill Manor? Extremely Likely

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Average Rating:   5 out of 5

Jane Williams, Client Liaison Manager at Signature Coombe Hill Manor responded to this review on 30 Nov 2017:

Thank you so much, Pauline, for your kind words and we at Coombe are only too pleased we could be there for you and your Mum at what we know is a very difficult time, we will make sure we pass these sentiments on to our staff as I know it means so much to them as well.

My Mum has been extremely happy at Coombe Hill Manor since she moved in in May.
She constantly tells me that the staff are lovely, the place is kept immaculately clean, the gardens are beautiful and she enjoys the entertainment.

My Mum being there has taken a great weight and worry off my mind.

How likely would you be to recommend Signature Coombe Hill Manor? Extremely Likely

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Average Rating:   4.8 out of 5

My sister has been a resident at Coombe Hill Manor for 2 years and 8 months. This is the perfect place for her. The kindness and care of her is exceptional. She loves being here. She loves her flat, all the staff and the food. Also it is good fun!

How likely would you be to recommend Signature Coombe Hill Manor? Extremely Likely

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Average Rating:   5 out of 5

Jane Williams, Client Liaison Manager at Signature Coombe Hill Manor responded to this review on 04 Sep 2017:

Thank you so much for your kind review. It always means so much to the staff to read comments like yours.

My aunt has been a Coombe Hill resident for 3 years.

Although she always needs something to grumble about, she is very content with the knowledge there is always help at hand should she need it. She highly praises the carers and is constantly telling me how wonderful they are.

My aunt has lots of contact with other residents and looks forward to joining in the varied activities.

How likely would you be to recommend Signature Coombe Hill Manor? Extremely Likely

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Average Rating:   5 out of 5

Colleen Davidson, Client Liaison Manager at Signature Coombe Hill Manor responded to this review on 27 Jul 2017:

Thank you for taking the time to submit this lovely review of Coombe Hill Manor, it is much appreciated.

Management are accessible and responsive, and care staff are plentiful. Smiles mark everyone from reception to maintenance; engagement with residents is genuine and respectful. The friendly atmosphere is pervasive and remarkable.

Surroundings are bright, welcoming and spacious, with a number of additional inviting areas for residents to use; there are options of privacy as well as community. The facilities, including the spa baths, are a surprising treat. CHM feels more like a light and airy lovely hotel than a residential home. Soundproofing on the extremely pleasant individual units is excellent.

My own elderly father, who lives far away, is so impressed by what he has heard of CHM’s delights, that he wishes he could live there also and even considered relocating…. he and I only wish it were feasible!

How likely would you be to recommend Signature Coombe Hill Manor? Extremely Likely

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Average Rating:   4.9 out of 5

It's a big change moving into care. I must say that Coombe Hill Manor has helped the transition in a sensitive, helpful and (I think) successful way. My mother seems content, enjoying many of the facilities and the care. On my visits, I have been impressed by the friendliness and positive atmosphere.

How likely would you be to recommend Signature Coombe Hill Manor? Extremely Likely

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Average Rating:   4.4 out of 5

The staff are always friendly and welcoming. The overall upkeep of the building is great. The food is always lovely.

How likely would you be to recommend Signature Coombe Hill Manor? Likely

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Average Rating:   5 out of 5

Excellent care. My father was nursed with care out of hospital, he made a remarkable recovery.

How likely would you be to recommend Signature Coombe Hill Manor? Extremely Likely

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Average Rating:   4.8 out of 5

My mother stayed at Coombe Hill Manor for two and a half years.
The staff were wonderful - nothing was ever too much trouble and they worked hard to give my mum a quality of life.
Everything else was great too, the facilities, the food, the activities and general approachability of staff.

How likely would you be to recommend Signature Coombe Hill Manor? Extremely Likely

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Average Rating:   4.9 out of 5

All the staff are so friendly and are extremely caring. Nothing is too much bother. They have been excellent when my mum was getting over her knee replacement and recently when she has been poorly. The entertainment teams are fab and really good fun. Staff take the time to get to know residents families. Food is excellent and residents are listened to via various forums and changes are made accordingly.

How likely would you be to recommend Signature Coombe Hill Manor? Extremely Likely

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Average Rating:   5 out of 5

This is the most excellent home and more than you can wish for in a care home. Very friendly from beginning to end and extremely kind, caring staff who always appear eager and helpful whilst smiling and happy. The activities are good. The staff very understanding, professional and lively. The home is very clean with a wonderful atmosphere. I cannot recommend it enough - truly excellent.

How likely would you be to recommend Signature Coombe Hill Manor? Extremely Likely

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Average Rating:   4.8 out of 5

Excellent care during recent illness. Nothing was too much trouble.

How likely would you be to recommend Signature Coombe Hill Manor? Extremely Likely

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Average Rating:   4.7 out of 5

A good home with friendly and caring staff.
Well and professionally run.

How likely would you be to recommend Signature Coombe Hill Manor? Extremely Likely

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Average Rating:   4.4 out of 5

We are delighted with the loving care that our mother received in her final year of life. At all times staff were caring, respectful, interested in getting the most out of our mother by stimulating her in every way and generally making her life very happy. They were particularly interested in her Spanish cultural background and made a point of linking things in her past with current activities (through music, faith etc).

We had not anticipated such intense care and attention to detail as they demonstrated. They also showed great patience and care when things became very difficult after a hospital stay. Their care really did go above and beyond the normal level that you would expect, and for that, we are so very grateful.

How likely would you be to recommend Signature Coombe Hill Manor? Extremely Likely

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Average Rating:   4.8 out of 5

My mother has been a resident in the dementia unit for 2 and a half years, having previously been in another nearby home of very similar cost. The difference, particularly in the attitude of staff and standard of care, has been extremely impressive. The home is purpose built to a high standard with great facilities and excellent food and accommodation.
The standard of care is outstanding, with a high staff to resident ratio and I cannot fault the caring approach and attitude. The staff are also very good at communicating with families, keeping in touch by phone or email, whenever appropriate.

How likely would you be to recommend Signature Coombe Hill Manor? Extremely Likely

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Average Rating:   5 out of 5

My mother moved into Coombe Hill Manor's Augusta suite following the death of her husband, my father. The whole process from initial visit, to moving day and settling in period was handled with complete professionalism and compassion by the management and staff. My sister and I visited several alternative providers before we decided and Coombe Hill Manor was easily the first choice. This was borne out over the two and a half years that my mother was a resident. The care she received was first class. The staff were caring to mum and welcoming to her family. The facilities are first rate. The catering is of excellent quality and variety. But really this place is about the staff who are excellent and really care about their residents. That is the most important consideration for family members placing their relatives into care and makes recommending Coombe Hill Manor very easy to do. Thank you to everyone for all that you did for mum.

How likely would you be to recommend Signature Coombe Hill Manor? Extremely Likely

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Average Rating:   4.8 out of 5

I helped a lady to move in and was very happy to see staff giving her such a warm welcome to her new home - after all the worrying, it couldn't have gone any smoother. From the housekeeper to the handyman, everyone was available to assist with settling in - so she felt at home from the moment she arrived. She can't meet up with me for several days now because of the wonderful activities she has signed up to!

How likely would you be to recommend Signature Coombe Hill Manor? Extremely Likely

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Average Rating:   5 out of 5

We are delighted with the care provided to our mother. The carers are highly professional, genuinely caring, demonstrate real affection towards the residents. The food is of an excellent standard, varied and delicious. There is always a variety of entertainment available to residents as well as activities both within the home and outside

How likely would you be to recommend Signature Coombe Hill Manor? Extremely Likely

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Average Rating:   5 out of 5

I visit my mother most weekends to join her for lunch, which is a very pleasant experience. I can see first hand how caring the staff are and I know she is truly happy at Coombe Hill Manor.

How likely would you be to recommend Signature Coombe Hill Manor? Extremely Likely

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Average Rating:   5 out of 5

Coombe Hill Manor is a different kind of care home. As soon as you walk through the gliding front doors to be greeted by smiling and courteous staff at the front desk, you are aware that this is a home from home for residents as opposed to a care home. Both residents and staff are relaxed and cheerful. The ambience is that of a well run high grade hotel. The decor of apartments is calming and modern, while the communal areas and corridors are colour coded and welcoming. The facilities, including a fantastic art room are second to none and the food served in the two restaurants is delicious.

I am in no doubt that my mother is receiving the best possible attention and care by excellent staff who are always keen to help in an above average care home setting.

How likely would you be to recommend Signature Coombe Hill Manor? Extremely Likely

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Average Rating:   5 out of 5

It is a very busy and happy place. The staff are very polite and very helpful. It is full of happy and relaxed residents which helps to make Coombe Manor an excellent home from home for residents who need need extra care and love.

How likely would you be to recommend Signature Coombe Hill Manor? Extremely Likely

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Average Rating:   4.8 out of 5

From an initial inquiry some months ago I found CHM extremely helpful, informative, caring and sensitive. No pressure to decide, just sound advice and guidance. My mother arrived for rest and recuperation and is so happy has decided to stay. The level of care from all staff is wonderful and cannot be faulted.

How likely would you be to recommend Signature Coombe Hill Manor? Extremely Likely

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Average Rating:   5 out of 5

My mother is very very happy at Coombe. She has made a whole new circle of friends and has many new interests since she moved there more than a year ago. She loves the staff and I am so pleased to know she is safe and well looked after. Following a recent hospital procedure my mother could not have expected more concern and care whilst she was recovering. A great place to live she says.

How likely would you be to recommend Signature Coombe Hill Manor? Extremely Likely

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Average Rating:   5 out of 5

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Staff Profiles

Sonya

Sonya Fenwick

Job Title: General Manager

Joined: 2015

Description:

I am a registered nurse, I qualified in South Africa after having done the 4 year integrated Nursing Course, I specialised and additional year in Mental Health. I have worked for one of Bupa’s biggest Nursing homes for the last 15 years, in the capacity of a Nurse, Clinical Service Manager, Training Co-ordinator and recently as the Deputy Manager. During this time I studied Dementia at Kingston University and also gained my Mentorship qualifications at City University. I also facilitated the homes entry into the Gold Standards Framework for End of Life care in care homes and they were awarded Beacon status which is the highest accolade awarded to a home in this field. The home still holds this Award

I joined Coombe Hill Manor on the 14th of April as Care Services Manager, I am passionate about resident care and ensuring that high standards are reached and maintained. Every person living in our community has a voice and we are here to support their choices while respecting their dignity and providing them with the support they need to start a new life at Coombe Hill Manor.

Bibi

Bibi Pokeerbux

Job Title: Care Services Manager

Joined: 2016

Description:

I am originally from Mauritius, where I worked as a general nurse for over 25 years in departments such as medical, general surgical, neurological as well as paediatric intensive care.
In 2005 I came to the UK and joined BUPA nursing homes as an RGN. In 2007 I was promoted to the role of Manager of 52 bed unit. During this time, amongst other training, I completed the ‘Supporting and Assessing Learning in Practice Settings’ and have been mentoring student nurses since 2010. I have also been awarded the certificate for Successful Supervisory Management Development and I was a Gold Standard Coordinator in my last role. I had the privilege to join the Coombe Hill Manor team since September 2016 in the role of Care Services Manager.

Cindy

Cindy Morte

Job Title: Residential Manager

Joined: 2013

Description:

I have worked in care for almost 7 years as a Carer, Lead Carer, Medication Technician and then as the Assisted Living Co-ordinator at a private home in Weybridge prior to coming to work at Signature as the Residential Manager.

I am passionate about my work and love working in care, getting to know residents and their families and ensuring our residents receive great care and enabling them to enjoy their lives here at Coombe Hill Manor.

I am married and have two children aged 20 and 16 and live in Walton on Thames.

In my spare time I enjoy being with my family, meeting up with friends and spending time in Portugal where I love relaxing in the sun.

Justyna

Justyna Johnson

Job Title: Dementia Care Manager

Joined: 2013

Description:

I am originally from Poland, and I have been in health sector for over 10 years.

I have a passion for Dementia care and it is my belief that all people living with Dementia can lead a happy and fulfilled life in the right environment.

My role as Dementia Manager in Auguste is to support the care team in delivering exceptional and passionate person centered care to our residents with a focus on suitably stimulating activities in a pleasant homely environment.

I believe that Dementia is seen not as an end to people’s lives but the start of a new journey to life.

Lorraine

Lorraine Sharp

Job Title: HR Manager

Joined: 2013

Description:

I started my experience in the banking industry, but changed into care as I decided to follow my true passion: working with seniors.
I have been in care for 12 years, and in human resources for 10.
What makes me get up every morning with a smile on my face is to know that Signature gives me the chance to make a real difference in people’s lives. I enjoy meeting the residents and their families, and have been doing so for the past 3 years in Coombe Hill Manor, alongside a team I’m proud to be part of.
I love the recruitment process and always go the extra mile to ensure here, at Signature, we only recruit the best of the best.

Mary Jane

Mary Jane Zeff

Job Title: Client Liaison Manager

Joined: 2013

Description:

My role as Client Liaison Manager gives me the opportunity to spend my working days meeting future residents and their families.

It is so nice to be able to show what Coombe Hill Manor has to offer a generation which feels they now need care, support and a fun lifestyle.

Jane

Jane Williams

Job Title: Client Liaison Manager

Joined: 2013

Description:

I have been working within the Care Industry for the past 6 Years.

I am passionate about helping people make the right choices for themselves as individuals and their families when looking at their options for the next stage in their lives.

Colleen

Colleen Davidson

Job Title: Client Liaison Manager

Joined: 2014

Description:

I have worked at Coombe Hill Manor since our opening in 2014.
My role as Client Liaison Manager is a privileged and enjoyable one, to advise, help and support families
and individuals as they consider a move into a care environment.

Alison

Alison Burgess

Job Title: Nurse Manager

Joined: 2014

Description:

I have been nursing since 1979 and trained at Kings College Hospital. I made Ward Sister for care
of the elderly aged 23 and went on to work in a hospice, cardiology department and then
more latterly at Atkinson Morley hospital. I have been working at Coombe Hill Manor since July 2014 and
have seen its development and continued progression in standards of excellence.
I have two children (and two dogs!) one son recently married who lives in Australia and one
daughter currently travelling around Indonesia and Australia.

Lisa Maria

Lisa Maria Ortiz

Job Title: Activities Manager

Joined: 2015

Description:

I have been working as an Activities Manager for almost 9 years and it never ceases to amaze me how much I am humbled each day. Working in activities produces some of the best memories for me.

Coombe Hill Manor is a place where you are encouraged to be yourself and to express yourself, whether it is dancing the Charleston, joining in with the Garden Club or just kick back and read a good book, if you want to do it, you can do it!

As an artist I’m thrilled that we have such fantastic Art Studio and Gallery, I look forward to finding our residents hidden talents and showing off their work!

Jeanette

Jeanette James

Job Title: Restaurant Manager

Joined: 2014

Description:

I have been in hospitality for several years, originally involved in the planning and organisation of events. Also, I used to run my own beach resort in Sharm El Sheik, Egypt, for 8 years.
Signature was my ingress to the care industry, and I couldn’t have chosen a better company.
I find my role extremely rewarding and I’m very proud to be part of the team who started the Coombe Hill Manor unit. It really makes me feel like I’m part of a family.
I’m well aware of my responsibilities, as catering to seniors and their special diet requirements can be challenging. But I’m really glad Signature places me in an environment where I can easily and very efficiently do so.

Care Home Idol 2016

There are currently no Care Home Idol entrants who have performed at Signature Coombe Hill Manor