Signature Coombe Hill Manor

190-196 Coombe Lane West, Kingston upon Thames KT2 7EQ
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9.8 134 Reviews
  • Signature Coombe Hill Manor, Kingston upon Thames
Signature at Coombe Hill Manor is an established home situated in the beautiful surroundings of Kingston-Upon-Thames. The home is purpose built and offers exceptional accommodation, which is affordable and of a very high standard. Headed up by a very experienced General Manager, the team at Coombe Hill Manor offers a very warm welcome to all - it is a care home like no other in the area.

Coombe Hill Manor is proud to offer two fully licensed restaurants, the menu being dictated by current residents and an in-house café for residents and visitors to enjoy afternoon tea and homemade cakes. There is also a large Wellbeing and Lifestyle Team which provide trips out, visiting speakers, performers and activities. There is also an in-house hair salon, spa and treatment room.

A typical one bedroom suite offers a bedroom and separate lounge and kitchen with a full en-suite wet room. It is unique in that the home offers double the space of most care homes and it is ideal for those wanting extra room or for couples who want to stay together. There are also smaller studios for those who prefer something more cosy. The rooms come unfurnished allowing residents to bring those special objects, which helps the settling in process.

Residents range from those who are relatively independent and still drive through to those who require full nursing, dementia or end of life care. Coombe Hill provides discreet support in a place which is not institutional and as much like home as possible.
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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 104 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • Convalescent Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: from £1895

These prices are only a guideline, please contact Signature Coombe Hill Manor to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Person in charge

  • Sonya Fenwick (General Manager)

Local Authority / Social Services

Admission Criteria

  • Open
  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes
  • Last Refurbishment: 2014

Room Information

  • Single Rooms (74)
  • Couples/Companion Rooms (15)
  • Single Rooms with Ensuite Wet Room (74)
  • Couples/Companion Rooms with Ensuite Wet Room (15)

Visiting

  • Welcome walk-ins 7 days a week and where possible the home request visitors call in to make an appointment. Client Liaison Managers are available Monday-Friday for a full personal tour. Please book a visit on the home's website to arrange this.

Parking

  • Parking is available for guests and visitors on site, in the courtyard.

Signature Coombe Hill Manor Reviews (134)

9.8

Signature Coombe Hill Manor has a Review Score of 9.8 (9.846) out of 10, based on 33 reviews in the last 2 years.
Over all time Signature Coombe Hill Manor has 134 reviews.

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Reviewer Connection to Signature Coombe Hill Manor
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Review from Sally-Anne S (Daughter of Resident) published on 16 December 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mum has been living at Coombe Hill manor for 6-years. She celebrated her 90th birthday there shortly after she moved in. She has had a delightful little 'flat' with a balcony, which she loved in the early days, as she is a very keen and gardener.
In the last year, she has been diagnosed with dementia
and has steadily declined, eventually, a couple of weeks ago, she was very confused, angry and aggressive. For me to witness, it was very upsetting and quite frightening, to be honest. She was not my old mum. The staff all handled this situation so calmly and carefully. This episode hastened our decision to move Mum into the Augusta wing of the home, where specialist dementia care is given.
Now two weeks later, my mum is almost back to her usual chatty and often cheeky self. She had to have some drugs to assist in calming her down for about 10-days, but these have now stopped, and she remains calm. She seems to me to be happier in this smaller, more contained environment.
Reply from Jane Knight, Client Liaison Manager at Signature Coombe Hill Manor

The team here at Coombe Hill Manor would firstly like to thank you for your kind words. We strive, as a team, to work closely with our residents so we can provide the very best care for each individual in our home, and we are glad to have made a difference.

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Review from Margaret A (Resident) published on 10 December 2021 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Made to feel very welcome on arrival - August 21. Carers/nurses/staff of high standard - obliging/helpful, etc. Happy living here - no thoughts of moving - plant to stay until the end... Highly recommended.
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Review from E M (Resident) published on 23 November 2021 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I have been made to feel welcome, and nothing is too much trouble. All staff are trained to look after and care for residents and provide any help necessary, especially in an emergency.
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Review from Christine W (Daughter of Resident) published on 8 October 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
Coombe Hill Manor has continued to provide excellent care over the last 18-months. They have coped with a pandemic, multiple lockdowns, staff shortages, and yet, have maintained such high standards.
I recently visited my mum in her own room after many many months. My visit was not prearranged, but
I was welcomed back with real warmth and remembered how wonderful the feeling of family is within the setting. It was clear that Mum had been cared for with dignity, gentleness and affection.
Reply from Jane Knight, Client Liaison Manager at Signature Coombe Hill Manor

Thank you so much for your wonderful review. I will share this with the team at Coombe as they will be so pleased to hear your thoughts.

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Review from V H (Respite Resident) published on 5 October 2021 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I came here for a respite break that I was in great need of. By three days later my initial reluctance had totally changed. 30 years of caring for patients (i was a dental hygienist) who were problem "babies" ie. adults, made me realise how much love and caring was given by all the staff here. Everywhere
looking around me I found the whole place to be very therapeutic.
Reply from Mark Luxford, Client Liaison Manager at Signature Coombe Hill Manor

Thank you so much for your kind words, this is really appreciated and means a lot to all the staff here at Coombe Hill Manor

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Review from Nicola S (Daughter of Resident) published on 20 August 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother has just spent two weeks here for respite care, and we would both readily recommend a stay to others. Mum had been very poorly before her stay and was in need of both a physical and mental boost. The wonderful staff here provided both of these in caring and imaginative ways, she absolutely
adored her stay and when I picked her up after my holiday it was abundantly clear to me that she had made such a connection to both staff and residents and she had benefitted enormously.
The team were professional and caring, their personalities came through and they quickly got to know my mum and her needs.
She really enjoyed her one-bedroom flat that was fully equipped to meet her personal needs. She loved the huge range of activities on offer, including a trip to Box Hill and joined in with enthusiasm. The garden was a source of much delight and she was so pleased to win a cup for her volleyball performance in the home’s mini Olympics! Thank you for such a positive experience.
Reply from Mark Luxford, Client Liaison Manager at Signature Coombe Hill Manor

Thank you so much for your kind words, this really means a lot to everyone here at Coombe Hill Manor.

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Review from J S (Sister of Resident) published on 7 May 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I chose Coombe Hill Manor to care for my sister. I saw many quality nursing/care homes. When I visited Coombe for the first time, I was so impressed by everything I was shown. It's a lovely building with lots of space for entertainment etc, and a congenial atmosphere. The most important feature was
all the lovely, kind and very devoted staff. They are all gentle and so kind - well trained and give the residents a lovely life. I am impressed and thrilled with everything.
Reply from Jane Knight, Customer Liaison Manager at Signature Coombe Hill Manor

Thank you so much for your heartfelt comments. It means so much to our staff to know that they make that difference in the lives of our residents.

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Review from Rosalie A (Daughter of Resident) published on 14 April 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
The care and consideration given to residents are wonderful. Throughout this epidemic, the home has provided excellent care and sensible measures to protect the health of the residents. It has responded rapidly to government guidelines, providing opportunities to visit when possible - either in gazebos,
pods or through windows - ensuring that families can still see their relatives.
Reply from Mark Luxford, Client Liaison Manager at Signature Coombe Hill Manor

Thank you very much for the time invested to write this review. Your observations and kind words are very much appreciated; this means a lot to everyone here at Coombe Hill Manor.

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Review from Sheenagh G (Daughter of Resident) published on 25 January 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
What can I say about this superlative care home that will resonate with those looking for the best in quality, care, dedication, affection, fun, genuine respect and inclusiveness even for those whose light shines dimly! The love that was given to my elderly mother, for the past two years, in the latter
stages of dementia has been phenomenal, across the board, from every level of staff, but to one particular lady, my thanks and gratitude know no bounds. You connected where we thought receptors had died, you found the link, you made her heart sing and eyes smile, you made her laugh with a shared naughtiness of humour, and I’m booking myself in – so don’t you dare retire! My best love and thanks to you and your exceptional team of “Angels without Wings”.
Reply from Mark Luxford, Client Liaison Manager at Signature Coombe Hill Manor

Thank you so much for such a wonderful review, your heartfelt words are truly appreciated!

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Review from P H (Sister of Resident) published on 14 January 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My sister has been in Coombe Manor for a year now, and from the start, she has been happy and content. We, as a family, found we were unable to guarantee her safety due to her dementia, but seeing how she is cared for and how much she has improved, we know it was the right decision. The staff are all
very caring and always helpful. One particular lady is a delight, such a lovely and talented lady.
Reply from Jane Knight, Customer Liaison Manager at Signature Coombe Hill Manor

Thank you so much for this review, it really is so reassuring for other families especially at this time to help them see your very personal experiences in such a positive way. It is also lovely for out staff to hear such lovely comments!

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Review from James S (Son of Resident) published on 20 November 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
The staff team at Coombe Hill have been exceptionally kind and diligent in dealing with the needs of the residents and their relatives with every effort being made to provide visiting access is as safe an environment as possible. It makes such a difference to my father being able to see me as his hearing
is so poor, it makes phone calls impractical.
Reply from Mark Luxford, Client Liaison Manager at Signature Coombe Hill Manor

Thank you for taking the time to write this review. Your kind words are really appreciated, it means a great deal to our team here at Coombe Hill Manor.

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Review from S H (Son of Resident) published on 3 November 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
The team have been excellent since my mother moved in. Were extremely helpful during COVID to admit my mother and both co-ordinated this well in addition to going the extra mile to accommodate a complex move. They are generally well organised and clear in how they communicate with residents. The team
are very warm and welcoming and there is a very good community spirit in the home. Staff are friendly and take good care of the residents. This is a very well maintained home and facilities are excellent.
Reply from Mark Luxford, Client Liaison Manager at Signature Coombe Hill Manor

We really appreciate your time in completing this review. Your kinds words and positive feedback means a great deal to our team here at Coombe Hill Manor.

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Review from Chris G (Son of Resident) published on 6 October 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother has been a resident at Coombe Hill Manor for nearly 4 years. Over the period her care has been excellent and her well-being always at the forefront of the staff's approach to her. As her needs have changed and increased so has the care and attention she has been given. From management down,
the approach has been an active and positive engagement with both her and her family. Even in the exceptional circumstances created by COVID, the staff have used every opportunity to ease the stress it has caused and make contact with her from outside as available as possible either through video links or in-person visits. It has been my experience that Coombe Hill Manor aims to and manages to achieve the highest standards in care.
Reply from Mark Luxford, Client Liaison Manager at Signature Coombe Hill Manor

Thank you very much for sharing your thoughts, this is really appreciated. Great to hear how the team has engaged in a positive manner and was able to maintain good communication throughout a challenging period of time.

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Review from J S (Daughter of Resident) published on 3 April 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
My father moved into Signature at Coombe Hill Manor in January 2020. He is 75 years old and suffers from advancing frontotemporal lobe dementia and has been unable to walk for five months. We were pleased when he was offered a place at this home, as having done extensive research and visited many homes
over the previous year, it was far and away our first choice. However, we were still apprehensive as to how he would react at being placed in a care home. We need not have worried though - the care and compassion he has received from Day one has been exemplary. He is always happy and contented when we see him, immaculately presented and obviously very well looked after. The staff are always courteous and kind and very respectful to him and the quality of care is excellent.
Reply from Jane Knight, Customer Liaison Manager at Signature Coombe Hill Manor

Thank you so much for this review, it really does mean such a lot to the staff who work here that their work, care and compassion is appreciated. I shall share these comments with them!

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Review from Laura G (Granddaughter of Resident) published on 24 February 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
This is an incredibly nurturing environment for residents and their loved ones. My 94-year-old grandmother has found a love for painting. She's never picked up a paintbrush before and she's now creating beautiful masterpieces - she's discovered a talent that has been given care and attention by the
wonderful team at Coombe Hill Manor. Amazing!
Reply from Jane Knight, Customer Liaison Manager at Signature Coombe Hill Manor

Thank you so much for taking the time to share your thoughts, it truly is wonderful to hear how the team has made that difference!

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Review from S S (Daughter of Resident) published on 20 February 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Lovely caring environment. Efficiently run which reflects in the fact that some of the staff have worked there for many years. The food is delicious and altogether an uplifting place to visit.
Reply from Jane Knight, Customer Liaison Manager at Signature Coombe Hill Manor

Thank you so much for taking the time to review us. Comments like these help so many families who are thinking about choosing a care home for their loved ones.

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Review from Doug (Nephew of Resident) published on 28 November 2019 Submitted via Website • Report
Overall Experience 5.0 out of 5
The care provided to my aunt has been exemplary and the staff have shown care, love and dignity to her. She has been encouraged to participate and attend all events which I have encouraged as I am a non-resident of the UK and therefore am not able to visit often. This has meant that my aunt is encouraged
to participate and be stimulated but without pressure. She has responded positively to any staff interaction when I have been there and this can only be genuine. I certainly feel, that in what is a difficult time of life, my aunt is getting all the respect and care due to her.
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Review from J B (Sister of Resident) published on 19 November 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My family found everything excellent with regard to my sister's residence at Coombe Hill Manor. The only problem we had was not always being able to understand the nurses English when almost all had English as a second language.
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Review from J N (Wife of Resident) published on 14 October 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I had great confidence in the care provided for my husband by the staff and management at Coombe Hill Manor. Attention to his individual wellbeing and encouragement of his interest was admirable. As a constant visitor, I was also aware that this care extends to the community of resident in general which
is delightful. The ambience of the home is always warm and inclusive, to family member and friends, which always made visiting a pleasure.
Reply from Jane Knight, Customer Liaison Manager at Signature Coombe Hill Manor

Thank you very much for your very positive comments. It is so helpful for other families to have the opportunity to hear your experience. The team really value such wonderful compliments too.

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Review from A J (Next of Kin) published on 22 May 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The resident is very happy and comfortable.
Staff very kind and helpful.
The latest award is well deserved.
Reply from Jane Williams, Client Liason Manager at Signature Coombe Hill Manor

Thank you so much for your kind words, we were indeed thrilled with our Outstanding CQC.

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Current Review Score: 9.8 (9.846)

Overview of Review Score

The Review Score of 9.8 (9.846) out of 10 for Signature Coombe Hill Manor is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.8 out of 5 from 33 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 33 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.846 for Signature Coombe Hill Manor is calculated as follows: ( (335 Excellents x 5) + (50 Goods x 4) + (5 Satisfactorys x 3) ) ÷ 390 Ratings = 4.846
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Signature Coombe Hill Manor is based on 33 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 104 registered maximum number of service users is 20.8, which has been reached with 33 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 5 Oct 2022

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Outstanding
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (18)

Meet the Team (6)

Sonya

Sonya Fenwick

Job Title: General Manager Joined: 2015

I am a registered nurse, having qualified in South Africa after completing the 4-year integrated Nursing Course, and I specialised an additional year in Mental Health. I have worked for one of Bupa’s biggest nursing homes for the last 15 years, in the capacity of a Nurse, Clinical Services Manager, Training Coordinator and, recently, as the Deputy Manager. During this time, I studied Dementia at Kingston University and also gained my mentorship qualifications at City University. I also facilitated the home's entry into the Gold Standards Framework for End of Life care in care homes and they were awarded Beacon status - which is the highest accolade awarded to a home in this field. The home still holds this award. I joined Coombe Hill Manor as Care Services Manager. I am passionate about resident care and ensuring that high standards are reached and maintained. Every person living in our community has a voice and we are here to support their choices while respecting their dignity and providing them with the support they need to start a new life at Coombe Hill Manor.

Mark

Mark Luxford

Job Title: Client Liaison Manager Joined: 2020

I joined Signature in 2020 and thoroughly enjoy showcasing Coombe Hill Manor to prospective residents and their loved ones. The home has organically grown from strength to strength over time and has built an impressive reputation for delivering premium care coupled with exceptional hospitality services. Our strategy around person-centred care is not only amplified through our robust and bespoke care plans but also a range of meaningful resident activities both internally and externally. With so many features on offer including fine dining and wellbeing facilities, I look forward to welcoming you to our award-winning home some time soon.

Monika

Monika Patel

Job Title: Client Liaison Manager

As Client Liaison Manager, I am your first point of contact when you make an initial enquiry. I am committed to handling your enquiry with care and integrity, supporting you and any loved ones throughout the process, from initial viewing to move-in, and offering my full support, trust and guidance, as well as a listening ear. Having spent most of my career working within the banking and finance sector, my years working in social care have been very enlightening for me. I have learnt so much about elderly care and continue to learn something new each day. I have also had the honour of meeting some wonderful people and it has been a privilege to be part of their personal journey. I can truly say that this is the best job in the world, where each day brings a new challenge and experience.

Justyna

Justyna Johnson

Job Title: Dementia Care Manager Joined: 2013

I am originally from Poland, and I have been in health sector for over 10 years. I have a passion for dementia care and it is my belief that all people living with dementia can lead a happy and fulfilled life in the right environment. My role as Dementia Manager in our Auguste community is to support the care team in delivering exceptional and passionate person-centred care to our residents with a focus on suitably stimulating activities in a pleasant homely environment. I believe that dementia is seen not as an end to people’s lives, but the start of a new journey to life.

Lynne

Lynne Arenas

Job Title: Clinical Services Manager Joined: 2024

I have provided advanced medical-surgical nursing services for over 15 years, in both NHS and the private sector. I worked as a Director of Nursing, Clinical Director, and a Band 8a Senior Nurse, with extensive training in critical care and high-dependency units. I pursued pre- and post-graduate education at the Florence Nightingale School of Nursing and Midwifery, King’s College London for an MSc in Gastrointestinal Nursing amongst others and at City University, London as an Advanced Nurse Practitioner. I am passionate about my work and dedicated to creating a more positive experience for our service users and their loved ones. Being with Signature as a Clinical Services Manager, I am instrumental in maintaining and improving the ethos of the home as well as supporting our team members in their professional development.

Riona

Riona Scannell

Job Title: People Services Manager

I have been working at Signature Coombe Hill Manor since March 2018. Working in a care setting was new to me, having been in the Banking sector all of my working life, but I have to say that I have fallen in love with the care sector! The first time I came to Coombe Hill Manor was for an interview for my current role. From the minute I walked in the front door, I was met with smiles and a feeling of warmth - I felt at ease even though I had an interview to undergo! Since then, I have been in awe of how deeply team members and management care about what they do. One of my responsibilities is to recruit staff for the home. The team and I ensure we recruit people who will embrace the Signature values so that our residents can continue to expect high levels of care and service excellence.

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