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- Signature at Coombe Hill Manor care home







Signature at Coombe Hill Manor is an established home situated in the beautiful surroundings of Kingston-Upon-Thames. The home is purpose built and offers exceptional accommodation, which is affordable and of a very high standard. Headed up by a very experienced General Manager, the team at Coombe Hill Manor offers a very warm welcome to all - it is a care home like no other in the area.
Coombe Hill Manor...
Care Provided by Signature at Coombe Hill Manor
Primary Care Categories
- Older Person Care
- Dementia
- Physical Disability
- Visual / Hearing Impairment
Length of Stay
- Permanent Care
- Respite Care
Care Types Provided
- Residential Care
- Nursing Care
- Dementia Residential Care
- Dementia Nursing Care
- For a maximum of 104 Service Users
Dementia Care TypesMild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
Mild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
- Mild Dementia
- Moderate Dementia
- Advanced/Complex Dementia
Other Care Provided
- Parkinson's Disease
- Stroke
- Palliative / End of Life Care
- Convalescent Care
Facilities
- Own Furniture if required
- Pet Friendly (or by arrangement)
- Close to Local shops
- Near Public Transport
- Minibus or other transport
- Lift
- Wheelchair Access
- Gardens
- Bar/Café
- Residents Kitchenette
- Phone Point in own room
- Television point in own room
- Residents Internet Access
Funding & Fees
Weekly Charges per Person
The price(s) shown are provided by the care home. Contact Signature at Coombe Hill Manor for full pricing details and T&Cs.
Contact Signature at Coombe Hill Manor to confirm what's included and get a personalised quote:
Funding Types Accepted
- Self-Funding (Private)
- Local Authority with Top-up
- Local Authority
- NHS Continuing Healthcare (CHC)
Support you may be entitled to
- If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £267.68 per week and is usually paid directly to the care home.
Good to Know
Group / Owner
- Signature Senior Lifestyle Ltd
- Private Owned
Person in charge
- Sonya Fenwick(General Manager)
Local Authority / Social Services
Admission Information
- Ages 65+
Care Home Design/Build
- Purpose Built: Yes
- Last Refurbishment: 2014
Room Information
- Single Rooms (74)
- Couples/Companion Rooms (15)
- Single Rooms with ensuite Wet Room (74)
- Couples/Companion Rooms with ensuite Wet Room (15)
Visiting
- Welcome walk-ins 7 days a week and where possible the home request visitors call in to make an appointment. Client Liaison Managers are available Monday-Friday for a full personal tour. Please book a visit on the home's website to arrange this.
Parking
- Parking is available for guests and visitors on site, in the courtyard.
Signature at Coombe Hill Manor Reviews (140)
Signature at Coombe Hill Manor has a Review Score of 9.8 (9.849) out of 10, based on 22 reviews in the last 2 years.
Over all time Signature at Coombe Hill Manor has 140 reviews.
My mother was kept safe, and we could not have asked for more.
Thank you for taking the time to submit your review and for the lovely feedback that we will pass on to our team at Coombe. We are very proud to have achieved the highest accreditation awarded for excellence in end of life care. It is always a privilege to support families through all the stages of their loved one's care.
Coombe Hill Manor is a first-rate care home - it is like a hotel with the staff all being caring and friendly. They welcome you with your first name and always offer to help in any way. The food is nice, activities varied and offer all home comforts. I have enjoyed my 6-week respite stay.
We will pass these comments onto our team, as they are always working towards ensuring the best possible experience for our respite residents no matter the length of their stay with us.
When I realised that two friends need quality care in good surroundings, we visited several places, but after coming to Coombe Hill, the decision was easy to make. The client liaison manager was so very helpful in sorting everything out so efficiently and quickly, and it was a pleasure to have dealt with her. Sadly one of my friends was moved back to the hospital where he died shortly after admission. The kindness shown to us all was incredible, and I have no hesitation in highly recommending Coombe Hill, thank you.
Thank you so very much for your heartfelt comments and for taking the time to share them. It means a great deal to our team and really helps others friends and families.
My parents would both have been at the difficult end of the spectrum of residents of any care home. I believe the staff were very patient in dealing with them, and several individuals went to considerable trouble to improve their contentment. One always had the sense of thorough and diligent management. Liaison with key relations was always helpful and down-to-earth.
Thank you for taking the time to submit your feedback. Our professional and passionate team are always focused on providing the best experience for each resident at Coombe Hill Manor.
My aunt had a short period of respite care in February 2022. he was initially very unsettled but soon got into a happy routine and was very well looked after and cared for. We hope that she will be able to return as a resident shortly - she misses the routine, the great activities, and the kindness of the staff, all of whom, she liked very much. The respite accommodation was clean, fresh and comfortable.
Thank you for taking the time to submit your review. We are so glad to hear your aunt enjoyed her stay with us and look forward to having her back with us again when she is ready.
My mother moved into Signature from Scotland to be near family and settled very quickly. She is so happy and loves all the activities and social opportunities they provide. The staff are caring and enthusiastic and are willing to go the extra mile - my mother definitely considers them to be her friends. The home has a wonderful, bright, cheery atmosphere, and it is a joy to visit her and eat their yummy cakes. On that note, the food is absolutely delicious. My mother looks forward to every meal and especially loves the soups. We couldn’t have asked for a better place for mum to be living in.
Thank you for taking the time to submit your review. It is always lovely to hear positive feedback on a resident's stay that can be shared with other families considering care at Coombe Hill Manor. We will pass this onto our team.
In the last year, she has been diagnosed with dementia and has steadily declined, eventually, a couple of weeks ago, she was very confused, angry and aggressive. For me to witness, it was very upsetting and quite frightening, to be honest. She was not my old mum. The staff all handled this situation so calmly and carefully. This episode hastened our decision to move Mum into the Augusta wing of the home, where specialist dementia care is given.
Now two weeks later, my mum is almost back to her usual chatty and often cheeky self. She had to have some drugs to assist in calming her down for about 10-days, but these have now stopped, and she remains calm. She seems to me to be happier in this smaller, more contained environment.
The team here at Coombe Hill Manor would firstly like to thank you for your kind words. We strive, as a team, to work closely with our residents so we can provide the very best care for each individual in our home, and we are glad to have made a difference.
Made to feel very welcome on arrival - August 21. Carers/nurses/staff of high standard - obliging/helpful, etc. Happy living here - no thoughts of moving - plant to stay until the end... Highly recommended.
I have been made to feel welcome, and nothing is too much trouble. All staff are trained to look after and care for residents and provide any help necessary, especially in an emergency.
I recently visited my mum in her own room after many many months. My visit was not prearranged, but I was welcomed back with real warmth and remembered how wonderful the feeling of family is within the setting. It was clear that Mum had been cared for with dignity, gentleness and affection.
Thank you so much for your wonderful review. I will share this with the team at Coombe as they will be so pleased to hear your thoughts.
I came here for a respite break that I was in great need of. By three days later my initial reluctance had totally changed. 30 years of caring for patients (i was a dental hygienist) who were problem "babies" ie. adults, made me realise how much love and caring was given by all the staff here. Everywhere looking around me I found the whole place to be very therapeutic.
Thank you so much for your kind words, this is really appreciated and means a lot to all the staff here at Coombe Hill Manor
The team were professional and caring, their personalities came through and they quickly got to know my mum and her needs.
She really enjoyed her one-bedroom flat that was fully equipped to meet her personal needs. She loved the huge range of activities on offer, including a trip to Box Hill and joined in with enthusiasm. The garden was a source of much delight and she was so pleased to win a cup for her volleyball performance in the home’s mini Olympics! Thank you for such a positive experience.
Thank you so much for your kind words, this really means a lot to everyone here at Coombe Hill Manor.
I chose Coombe Hill Manor to care for my sister. I saw many quality nursing/care homes. When I visited Coombe for the first time, I was so impressed by everything I was shown. It's a lovely building with lots of space for entertainment etc, and a congenial atmosphere. The most important feature was all the lovely, kind and very devoted staff. They are all gentle and so kind - well trained and give the residents a lovely life. I am impressed and thrilled with everything.
Thank you so much for your heartfelt comments. It means so much to our staff to know that they make that difference in the lives of our residents.
The care and consideration given to residents are wonderful. Throughout this epidemic, the home has provided excellent care and sensible measures to protect the health of the residents. It has responded rapidly to government guidelines, providing opportunities to visit when possible - either in gazebos, pods or through windows - ensuring that families can still see their relatives.
Thank you very much for the time invested to write this review. Your observations and kind words are very much appreciated; this means a lot to everyone here at Coombe Hill Manor.
What can I say about this superlative care home that will resonate with those looking for the best in quality, care, dedication, affection, fun, genuine respect and inclusiveness even for those whose light shines dimly! The love that was given to my elderly mother, for the past two years, in the latter stages of dementia has been phenomenal, across the board, from every level of staff, but to one particular lady, my thanks and gratitude know no bounds. You connected where we thought receptors had died, you found the link, you made her heart sing and eyes smile, you made her laugh with a shared naughtiness of humour, and I’m booking myself in – so don’t you dare retire! My best love and thanks to you and your exceptional team of “Angels without Wings”.
Thank you so much for such a wonderful review, your heartfelt words are truly appreciated!
My sister has been in Coombe Manor for a year now, and from the start, she has been happy and content. We, as a family, found we were unable to guarantee her safety due to her dementia, but seeing how she is cared for and how much she has improved, we know it was the right decision. The staff are all very caring and always helpful. One particular lady is a delight, such a lovely and talented lady.
Thank you so much for this review, it really is so reassuring for other families especially at this time to help them see your very personal experiences in such a positive way. It is also lovely for out staff to hear such lovely comments!
The staff team at Coombe Hill have been exceptionally kind and diligent in dealing with the needs of the residents and their relatives with every effort being made to provide visiting access is as safe an environment as possible. It makes such a difference to my father being able to see me as his hearing is so poor, it makes phone calls impractical.
Thank you for taking the time to write this review. Your kind words are really appreciated, it means a great deal to our team here at Coombe Hill Manor.
The team have been excellent since my mother moved in. Were extremely helpful during COVID to admit my mother and both co-ordinated this well in addition to going the extra mile to accommodate a complex move. They are generally well organised and clear in how they communicate with residents. The team are very warm and welcoming and there is a very good community spirit in the home. Staff are friendly and take good care of the residents. This is a very well maintained home and facilities are excellent.
We really appreciate your time in completing this review. Your kinds words and positive feedback means a great deal to our team here at Coombe Hill Manor.
My mother has been a resident at Coombe Hill Manor for nearly 4 years. Over the period her care has been excellent and her well-being always at the forefront of the staff's approach to her. As her needs have changed and increased so has the care and attention she has been given. From management down, the approach has been an active and positive engagement with both her and her family. Even in the exceptional circumstances created by COVID, the staff have used every opportunity to ease the stress it has caused and make contact with her from outside as available as possible either through video links or in-person visits. It has been my experience that Coombe Hill Manor aims to and manages to achieve the highest standards in care.
Thank you very much for sharing your thoughts, this is really appreciated. Great to hear how the team has engaged in a positive manner and was able to maintain good communication throughout a challenging period of time.
My father moved into Signature at Coombe Hill Manor in January 2020. He is 75 years old and suffers from advancing frontotemporal lobe dementia and has been unable to walk for five months. We were pleased when he was offered a place at this home, as having done extensive research and visited many homes over the previous year, it was far and away our first choice. However, we were still apprehensive as to how he would react at being placed in a care home. We need not have worried though - the care and compassion he has received from Day one has been exemplary. He is always happy and contented when we see him, immaculately presented and obviously very well looked after. The staff are always courteous and kind and very respectful to him and the quality of care is excellent.
Thank you so much for this review, it really does mean such a lot to the staff who work here that their work, care and compassion is appreciated. I shall share these comments with them!
Regulatory Rating
Care Quality Commission (CQC) Rating
Date: 05 October 2022Good
- CaringGood
- EffectiveGood
- ResponsiveOutstanding
- SafeGood
- Well-ledGood
Inspection ratings
We rate most services according to how safe, effective, caring, responsive and well-led they are, using four levels:
- Outstanding - The service is performing exceptionally well.
- Good - The service is performing well and meeting our expectations.
- Requires Improvement - The service isn't performing as well as it should and we have told the service how it must improve.
- Inadequate - The service is performing badly and we've taken action against the person or organisation that runs it.
- Not rated - we have not yet rated this area of the service, this is normally because the assessments we have carried out have been focused on other key questions.
Bed Vacancies
Please contact us for latest vacancies.
News (0) & Events (0)
There are no news items for Signature at Coombe Hill Manor.
There are no upcoming events for Signature at Coombe Hill Manor.
Awards / Recognitions (19)
- 30 Jan 2026Recipient: Signature Senior Lifestyle Ltd
- 31 Jan 2025Recipient: Signature Senior Lifestyle Ltd
- 21 Nov 2024Recipient: Signature at Coombe Hill Manor
Accreditations
There are no accreditations posted yet for Signature at Coombe Hill Manor.
Meet the Team (5)

As Client Liaison Manager, I am your first point of contact when you make an initial enquiry. I am committed to handling your enquiry with care and integrity, supporting you and any loved ones throughout the process, from initial viewing to move-in, and offering my full support, trust and guidance, as well as a listening ear. Having spent most of my career working within the banking and finance sector, my years working in social care have been very enlightening for me. I have learnt so much about elderly care and continue to learn something new each day. I have also had the honour of meeting some wonderful people and it has been a privilege to be part of their personal journey. I can truly say that this is the best job in the world, where each day brings a new challenge and experience.

Growing up in a family of three nurses, it felt only natural to follow in their footsteps. I qualified in South Africa after completing a four-year Integrated Nursing Course at Tygerberg Hospital in Cape Town, becoming qualified in General Nursing, Midwifery, Psychiatry and Community Healthcare. Wanting to deepen my knowledge, I went on to specialise for an additional year in Mental Health.
After travelling and working across Europe, including Switzerland, Greece and Israel, I settled in the UK and spent 15 years with one of Bupa’s largest nursing homes, progressing through roles including Nurse, Clinical Services Manager, Training Coordinator and Deputy Manager. During this time, I studied Dementia at Kingston University, gained my mentorship qualification at City University, and led the home to achieve Gold Standards Framework Beacon status for End of Life Care, the highest accolade in this field, which the home continues to hold.
I joined Signature at Coombe Hill Manor as Care Services Manager and was appointed General Manager in June 2016. I am deeply passionate about resident care and ensuring the highest standards are reached and maintained. Every person in our community has a voice, and we are here to support their choices, respect their dignity, and provide the care they need to begin a new chapter at Coombe Hill Manor. Together with a wonderful team, we focus on creating meaningful moments, always asking, what else can we do, and providing true peace of mind for families.

I have over 16 years of experience delivering advanced medical and surgical nursing across both the NHS and private sector. Throughout my career, I have held senior leadership roles including Director of Nursing, Clinical Director and Band 8a Senior Nurse, with extensive training in critical care and high dependency settings. I completed my pre and post-graduate studies at the Florence Nightingale School of Nursing and Midwifery, King’s College London, including an MSc in Gastrointestinal Nursing, and trained as an Advanced Nurse Practitioner at City, University of London.
I am deeply passionate about my profession and committed to creating a positive, compassionate experience for our residents and their families. In my role as Clinical Services Manager at Signature, I play a key part in upholding and enhancing the ethos of the home, while supporting and developing our team to deliver the very highest standards of care.

I started my career in care after graduating from university in 2018, and I became a carer whilst figuring out what I wanted to do long term, but after a few weeks, I knew I wanted to progress my career in the care sector. Shortly after this, I became a Care and Training Practitioner, progressing to Care Coordinator and then became a Registered Branch Manager with the CQC in a span of 3 years in domiciliary care in Wimbledon. I absolutely loved making a difference to people’s lives every day in their homes, but I wanted to expand my knowledge and experience within the care home sector. Since the moment I walked into Coombe Hill Manor, I was greeted by smiles and warmth from team members and our residents. Truly, the residents are at the heart of everything here, and the team really care about making Coombe Hill a lovely place to live.

I fell in love with hospitality when I first set foot behind a bar 20 years ago and felt compelled to pursue a career in the industry. I graduated from the University of Surrey in 2009 with a BSc in International Hospitality Management and spent the early years of my career working in hotels and events. Out of sheer curiosity, I joined Signature in 2012 to explore what hospitality could look like within the care sector, and I quickly felt I had found my calling. Blending five-star hotel service with such an exceptionally high standard of residential and nursing care has been an exciting and rewarding challenge for over 10 years now. The greatest reward in what I do is having the opportunity to make people feel special. To do this for the residents and team members within Signature Homes is a privilege that I hold very close to my heart.
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