Signature at Coombe Hill Manor

I, together with my family, felt very conflicted about sending our 83-year-old mother, who has been suffering from dementia for a couple of years into a care home. However, after in-depth research, we found Coombe Hill Manor, and we are so pleased we did. We could not ask for better care. Apart from the very smart and comfortable building with the most beautiful garden. The carers are all lovely and genuinely interested in their residents and go above and beyond to ensure they are happy. There is a wonderful schedule of activities for all tastes and all levels, as well as trips out and what has been so important to us is the regular communication we get from the home together with photos and videos involving us in our mother's day-to-day life. We have been very happy, so far, and our mother has settled in very well. Our minds are at rest knowing our mother is receiving the best possible care.

Great care, attention and excellent all-round service from the team at Signature Coombe Hill Manor; really helped my father make a strong recovery and get back on his feet over two weeks of respite care following discharge from the hospital.

My mother had recently had an accident, breaking her ankle, feeling very down and lonely. Coombe Hill Manor has really helped her recover; see some smiles on her face!

My mother was kept safe, and we could not have asked for more.

Coombe Hill Manor is a first-rate care home - it is like a hotel with the staff all being caring and friendly. They welcome you with your first name and always offer to help in any way. The food is nice, activities varied and offer all home comforts. I have enjoyed my 6-week respite stay.

When I realised that two friends need quality care in good surroundings, we visited several places, but after coming to Coombe Hill, the decision was easy to make. The client liaison manager was so very helpful in sorting everything out so efficiently and quickly, and it was a pleasure to have dealt with her. Sadly one of my friends was moved back to the hospital where he died shortly after admission. The kindness shown to us all was incredible, and I have no hesitation in highly recommending Coombe Hill, thank you.

My parents would both have been at the difficult end of the spectrum of residents of any care home. I believe the staff were very patient in dealing with them, and several individuals went to considerable trouble to improve their contentment. One always had the sense of thorough and diligent management. Liaison with key relations was always helpful and down-to-earth.

My aunt had a short period of respite care in February 2022. he was initially very unsettled but soon got into a happy routine and was very well looked after and cared for. We hope that she will be able to return as a resident shortly - she misses the routine, the great activities, and the kindness of the staff, all of whom, she liked very much. The respite accommodation was clean, fresh and comfortable.

My mother moved into Signature from Scotland to be near family and settled very quickly. She is so happy and loves all the activities and social opportunities they provide. The staff are caring and enthusiastic and are willing to go the extra mile - my mother definitely considers them to be her friends. The home has a wonderful, bright, cheery atmosphere, and it is a joy to visit her and eat their yummy cakes. On that note, the food is absolutely delicious. My mother looks forward to every meal and especially loves the soups. We couldn’t have asked for a better place for mum to be living in.

Now two weeks later, my mum is almost back to her usual chatty and often cheeky self. She had to have some drugs to assist in calming her down for about 10-days, but these have now stopped, and she remains calm. She seems to me to be happier in this smaller, more contained environment.

Made to feel very welcome on arrival - August 21. Carers/nurses/staff of high standard - obliging/helpful, etc. Happy living here - no thoughts of moving - plant to stay until the end... Highly recommended.

I have been made to feel welcome, and nothing is too much trouble. All staff are trained to look after and care for residents and provide any help necessary, especially in an emergency.

I recently visited my mum in her own room after many many months. My visit was not prearranged, but I was welcomed back with real warmth and remembered how wonderful the feeling of family is within the setting. It was clear that Mum had been cared for with dignity, gentleness and affection.

I came here for a respite break that I was in great need of. By three days later my initial reluctance had totally changed. 30 years of caring for patients (i was a dental hygienist) who were problem "babies" ie. adults, made me realise how much love and caring was given by all the staff here. Everywhere looking around me I found the whole place to be very therapeutic.

She really enjoyed her one-bedroom flat that was fully equipped to meet her personal needs. She loved the huge range of activities on offer, including a trip to Box Hill and joined in with enthusiasm. The garden was a source of much delight and she was so pleased to win a cup for her volleyball performance in the home’s mini Olympics! Thank you for such a positive experience.

I chose Coombe Hill Manor to care for my sister. I saw many quality nursing/care homes. When I visited Coombe for the first time, I was so impressed by everything I was shown. It's a lovely building with lots of space for entertainment etc, and a congenial atmosphere. The most important feature was all the lovely, kind and very devoted staff. They are all gentle and so kind - well trained and give the residents a lovely life. I am impressed and thrilled with everything.

The care and consideration given to residents are wonderful. Throughout this epidemic, the home has provided excellent care and sensible measures to protect the health of the residents. It has responded rapidly to government guidelines, providing opportunities to visit when possible - either in gazebos, pods or through windows - ensuring that families can still see their relatives.

What can I say about this superlative care home that will resonate with those looking for the best in quality, care, dedication, affection, fun, genuine respect and inclusiveness even for those whose light shines dimly! The love that was given to my elderly mother, for the past two years, in the latter stages of dementia has been phenomenal, across the board, from every level of staff, but to one particular lady, my thanks and gratitude know no bounds. You connected where we thought receptors had died, you found the link, you made her heart sing and eyes smile, you made her laugh with a shared naughtiness of humour, and I’m booking myself in – so don’t you dare retire! My best love and thanks to you and your exceptional team of “Angels without Wings”.

My sister has been in Coombe Manor for a year now, and from the start, she has been happy and content. We, as a family, found we were unable to guarantee her safety due to her dementia, but seeing how she is cared for and how much she has improved, we know it was the right decision. The staff are all very caring and always helpful. One particular lady is a delight, such a lovely and talented lady.

The staff team at Coombe Hill have been exceptionally kind and diligent in dealing with the needs of the residents and their relatives with every effort being made to provide visiting access is as safe an environment as possible. It makes such a difference to my father being able to see me as his hearing is so poor, it makes phone calls impractical.