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Signature at Coombe Hill Manor

190-196 Coombe Lane West, Kingston upon Thames, London KT2 7EQ
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Signature at Coombe Hill Manor, Kingston upon Thames
Signature at Coombe Hill Manor, Kingston upon Thames
Signature at Coombe Hill Manor, Kingston upon Thames

Signature at Coombe Hill Manor is an established home situated in the beautiful surroundings of Kingston-Upon-Thames. The home is purpose built and offers exceptional accommodation, which is affordable and of a very high standard. Headed up by a very experienced General Manager, the team at Coombe Hill Manor offers a very warm welcome to all - it is a care home like no other in the area.

Coombe Hill Manor...  

Care Provided by Signature at Coombe Hill Manor

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 104 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • Convalescent Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

Type of carePermanentRespite
Residential CareFrom £2,150From £2,434
Residential Dementia CareFrom £2,550From £2,870
Nursing CareFrom £2,150From £2,424
Nursing Dementia CareFrom £2,550From £2,870

Contact Signature at Coombe Hill Manor to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self-Funding (Private)
  • Local Authority with Top-up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

  • If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £267.68 per week and is usually paid directly to the care home.

Good to Know

Group / Owner

Person in charge

  • Sonya Fenwick(General Manager)

Local Authority / Social Services

Admission Information

  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes
  • Last Refurbishment: 2014

Room Information

  • Single Rooms (74)
  • Couples/Companion Rooms (15)
  • Single Rooms with ensuite Wet Room (74)
  • Couples/Companion Rooms with ensuite Wet Room (15)

Visiting

  • Welcome walk-ins 7 days a week and where possible the home request visitors call in to make an appointment. Client Liaison Managers are available Monday-Friday for a full personal tour. Please book a visit on the home's website to arrange this.

Parking

  • Parking is available for guests and visitors on site, in the courtyard.

Signature at Coombe Hill Manor Reviews (140)

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9.8

Signature at Coombe Hill Manor has a Review Score of 9.8 (9.849) out of 10, based on 22 reviews in the last 2 years. Over all time Signature at Coombe Hill Manor has 140 reviews.

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Showing 140 reviews matching selected criteria
Review from M F (Daughter of Resident) published on 9 May 2022 Submitted via Website
Overall Experience
Our mother came to Coombe Hill Manor in very difficult circumstances. The staff treated her with respect and were very patient with her, even though she was a very difficult resident. The food is fantastic, and we always looked forward to eating there. They went above and beyond and made things as special as they could for her. They celebrated her birthday when we couldn't and kept the home Covid free, which I find incredible. We are so grateful for the attention to her care towards the end when the staff and nurses were so attentive and made sure she was comfortable, and for this, we are particularly grateful.

My mother was kept safe, and we could not have asked for more.

Reply from Tammy Sirilli, Client Liaison Manager at Signature at Coombe Hill Manor

Thank you for taking the time to submit your review and for the lovely feedback that we will pass on to our team at Coombe. We are very proud to have achieved the highest accreditation awarded for excellence in end of life care. It is always a privilege to support families through all the stages of their loved one's care.

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Review from Shirley J (Respite Resident) published on 20 April 2022 Submitted via Postal Card
Overall Experience

Coombe Hill Manor is a first-rate care home - it is like a hotel with the staff all being caring and friendly. They welcome you with your first name and always offer to help in any way. The food is nice, activities varied and offer all home comforts. I have enjoyed my 6-week respite stay.

Reply from Tammy Sirilli, Client Liaison Manager at Signature at Coombe Hill Manor
Thank you very much for the positive feedback; we are so glad that you enjoyed your respite stay with us.

We will pass these comments onto our team, as they are always working towards ensuring the best possible experience for our respite residents no matter the length of their stay with us.

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Review from P W (Friend of Resident) published on 1 April 2022 Submitted via Website
Overall Experience

When I realised that two friends need quality care in good surroundings, we visited several places, but after coming to Coombe Hill, the decision was easy to make. The client liaison manager was so very helpful in sorting everything out so efficiently and quickly, and it was a pleasure to have dealt with her. Sadly one of my friends was moved back to the hospital where he died shortly after admission. The kindness shown to us all was incredible, and I have no hesitation in highly recommending Coombe Hill, thank you.

Reply from Jane Knight, Client Liaison Manager at Signature at Coombe Hill Manor

Thank you so very much for your heartfelt comments and for taking the time to share them. It means a great deal to our team and really helps others friends and families.

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Review from Malcolm M (Son of Resident) published on 15 March 2022 Submitted via Website
Overall Experience

My parents would both have been at the difficult end of the spectrum of residents of any care home. I believe the staff were very patient in dealing with them, and several individuals went to considerable trouble to improve their contentment. One always had the sense of thorough and diligent management. Liaison with key relations was always helpful and down-to-earth.

Reply from Tammy Sirilli, Client Liaison Manager at Signature at Coombe Hill Manor

Thank you for taking the time to submit your feedback. Our professional and passionate team are always focused on providing the best experience for each resident at Coombe Hill Manor.

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Review from Clare W (Relative of Resident) published on 15 March 2022 Submitted via Website
Overall Experience

My aunt had a short period of respite care in February 2022. he was initially very unsettled but soon got into a happy routine and was very well looked after and cared for. We hope that she will be able to return as a resident shortly - she misses the routine, the great activities, and the kindness of the staff, all of whom, she liked very much. The respite accommodation was clean, fresh and comfortable.

Reply from Tammy Sirilli, Client Liaison Manager at Signature at Coombe Hill Manor

Thank you for taking the time to submit your review. We are so glad to hear your aunt enjoyed her stay with us and look forward to having her back with us again when she is ready.

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Review from Averil B (Daughter of Resident) published on 15 March 2022 Submitted via Website
Overall Experience

My mother moved into Signature from Scotland to be near family and settled very quickly. She is so happy and loves all the activities and social opportunities they provide. The staff are caring and enthusiastic and are willing to go the extra mile - my mother definitely considers them to be her friends. The home has a wonderful, bright, cheery atmosphere, and it is a joy to visit her and eat their yummy cakes. On that note, the food is absolutely delicious. My mother looks forward to every meal and especially loves the soups. We couldn’t have asked for a better place for mum to be living in.

Reply from Tammy Sirilli, Client Liaison Manager at Signature at Coombe Hill Manor

Thank you for taking the time to submit your review. It is always lovely to hear positive feedback on a resident's stay that can be shared with other families considering care at Coombe Hill Manor. We will pass this onto our team.

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Review from Sally-Anne S (Daughter of Resident) published on 16 December 2021 Submitted via Website
Overall Experience
My mum has been living at Coombe Hill manor for 6-years. She celebrated her 90th birthday there shortly after she moved in. She has had a delightful little 'flat' with a balcony, which she loved in the early days, as she is a very keen and gardener.
In the last year, she has been diagnosed with dementia and has steadily declined, eventually, a couple of weeks ago, she was very confused, angry and aggressive. For me to witness, it was very upsetting and quite frightening, to be honest. She was not my old mum. The staff all handled this situation so calmly and carefully. This episode hastened our decision to move Mum into the Augusta wing of the home, where specialist dementia care is given.

Now two weeks later, my mum is almost back to her usual chatty and often cheeky self. She had to have some drugs to assist in calming her down for about 10-days, but these have now stopped, and she remains calm. She seems to me to be happier in this smaller, more contained environment.

Reply from Jane Knight, Client Liaison Manager at Signature at Coombe Hill Manor

The team here at Coombe Hill Manor would firstly like to thank you for your kind words. We strive, as a team, to work closely with our residents so we can provide the very best care for each individual in our home, and we are glad to have made a difference.

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Review from Margaret A (Resident / Service User) published on 10 December 2021 Submitted via Postal Card
Overall Experience

Made to feel very welcome on arrival - August 21. Carers/nurses/staff of high standard - obliging/helpful, etc. Happy living here - no thoughts of moving - plant to stay until the end... Highly recommended.

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Review from E M (Resident / Service User) published on 23 November 2021 Submitted via Postal Card
Overall Experience

I have been made to feel welcome, and nothing is too much trouble. All staff are trained to look after and care for residents and provide any help necessary, especially in an emergency.

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Review from Christine W (Daughter of Resident) published on 8 October 2021 Submitted via Website
Overall Experience
Coombe Hill Manor has continued to provide excellent care over the last 18-months. They have coped with a pandemic, multiple lockdowns, staff shortages, and yet, have maintained such high standards.

I recently visited my mum in her own room after many many months. My visit was not prearranged, but I was welcomed back with real warmth and remembered how wonderful the feeling of family is within the setting. It was clear that Mum had been cared for with dignity, gentleness and affection.

Reply from Jane Knight, Client Liaison Manager at Signature at Coombe Hill Manor

Thank you so much for your wonderful review. I will share this with the team at Coombe as they will be so pleased to hear your thoughts.

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Review from V H (Respite Resident) published on 5 October 2021 Submitted via Postal Card
Overall Experience

I came here for a respite break that I was in great need of. By three days later my initial reluctance had totally changed. 30 years of caring for patients (i was a dental hygienist) who were problem "babies" ie. adults, made me realise how much love and caring was given by all the staff here. Everywhere looking around me I found the whole place to be very therapeutic.

Reply from Mark Luxford, Client Liaison Manager at Signature at Coombe Hill Manor

Thank you so much for your kind words, this is really appreciated and means a lot to all the staff here at Coombe Hill Manor

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Review from Nicola S (Daughter of Resident) published on 20 August 2021 Submitted via Website
Overall Experience
My mother has just spent two weeks here for respite care, and we would both readily recommend a stay to others. Mum had been very poorly before her stay and was in need of both a physical and mental boost. The wonderful staff here provided both of these in caring and imaginative ways, she absolutely adored her stay and when I picked her up after my holiday it was abundantly clear to me that she had made such a connection to both staff and residents and she had benefitted enormously.
The team were professional and caring, their personalities came through and they quickly got to know my mum and her needs.

She really enjoyed her one-bedroom flat that was fully equipped to meet her personal needs. She loved the huge range of activities on offer, including a trip to Box Hill and joined in with enthusiasm. The garden was a source of much delight and she was so pleased to win a cup for her volleyball performance in the home’s mini Olympics! Thank you for such a positive experience.

Reply from Mark Luxford, Client Liaison Manager at Signature at Coombe Hill Manor

Thank you so much for your kind words, this really means a lot to everyone here at Coombe Hill Manor.

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Review from J S (Sister of Resident) published on 7 May 2021 Submitted via Postal Card
Overall Experience

I chose Coombe Hill Manor to care for my sister. I saw many quality nursing/care homes. When I visited Coombe for the first time, I was so impressed by everything I was shown. It's a lovely building with lots of space for entertainment etc, and a congenial atmosphere. The most important feature was all the lovely, kind and very devoted staff. They are all gentle and so kind - well trained and give the residents a lovely life. I am impressed and thrilled with everything.

Reply from Jane Knight, Customer Liaison Manager at Signature at Coombe Hill Manor

Thank you so much for your heartfelt comments. It means so much to our staff to know that they make that difference in the lives of our residents.

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Review from Rosalie A (Daughter of Resident) published on 14 April 2021 Submitted via Website
Overall Experience

The care and consideration given to residents are wonderful. Throughout this epidemic, the home has provided excellent care and sensible measures to protect the health of the residents. It has responded rapidly to government guidelines, providing opportunities to visit when possible - either in gazebos, pods or through windows - ensuring that families can still see their relatives.

Reply from Mark Luxford, Client Liaison Manager at Signature at Coombe Hill Manor

Thank you very much for the time invested to write this review. Your observations and kind words are very much appreciated; this means a lot to everyone here at Coombe Hill Manor.

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Review from Sheenagh G (Daughter of Resident) published on 25 January 2021 Submitted via Website
Overall Experience

What can I say about this superlative care home that will resonate with those looking for the best in quality, care, dedication, affection, fun, genuine respect and inclusiveness even for those whose light shines dimly! The love that was given to my elderly mother, for the past two years, in the latter stages of dementia has been phenomenal, across the board, from every level of staff, but to one particular lady, my thanks and gratitude know no bounds. You connected where we thought receptors had died, you found the link, you made her heart sing and eyes smile, you made her laugh with a shared naughtiness of humour, and I’m booking myself in – so don’t you dare retire! My best love and thanks to you and your exceptional team of “Angels without Wings”.

Reply from Mark Luxford, Client Liaison Manager at Signature at Coombe Hill Manor

Thank you so much for such a wonderful review, your heartfelt words are truly appreciated!

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Review from P H (Sister of Resident) published on 14 January 2021 Submitted via Postal Card
Overall Experience

My sister has been in Coombe Manor for a year now, and from the start, she has been happy and content. We, as a family, found we were unable to guarantee her safety due to her dementia, but seeing how she is cared for and how much she has improved, we know it was the right decision. The staff are all very caring and always helpful. One particular lady is a delight, such a lovely and talented lady.

Reply from Jane Knight, Customer Liaison Manager at Signature at Coombe Hill Manor

Thank you so much for this review, it really is so reassuring for other families especially at this time to help them see your very personal experiences in such a positive way. It is also lovely for out staff to hear such lovely comments!

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Review from James S (Son of Resident) published on 20 November 2020 Submitted via Website
Overall Experience

The staff team at Coombe Hill have been exceptionally kind and diligent in dealing with the needs of the residents and their relatives with every effort being made to provide visiting access is as safe an environment as possible. It makes such a difference to my father being able to see me as his hearing is so poor, it makes phone calls impractical.

Reply from Mark Luxford, Client Liaison Manager at Signature at Coombe Hill Manor

Thank you for taking the time to write this review. Your kind words are really appreciated, it means a great deal to our team here at Coombe Hill Manor.

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Review from S H (Son of Resident) published on 3 November 2020 Submitted via Website
Overall Experience

The team have been excellent since my mother moved in. Were extremely helpful during COVID to admit my mother and both co-ordinated this well in addition to going the extra mile to accommodate a complex move. They are generally well organised and clear in how they communicate with residents. The team are very warm and welcoming and there is a very good community spirit in the home. Staff are friendly and take good care of the residents. This is a very well maintained home and facilities are excellent.

Reply from Mark Luxford, Client Liaison Manager at Signature at Coombe Hill Manor

We really appreciate your time in completing this review. Your kinds words and positive feedback means a great deal to our team here at Coombe Hill Manor.

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Review from Chris G (Son of Resident) published on 6 October 2020 Submitted via Website
Overall Experience

My mother has been a resident at Coombe Hill Manor for nearly 4 years. Over the period her care has been excellent and her well-being always at the forefront of the staff's approach to her. As her needs have changed and increased so has the care and attention she has been given. From management down, the approach has been an active and positive engagement with both her and her family. Even in the exceptional circumstances created by COVID, the staff have used every opportunity to ease the stress it has caused and make contact with her from outside as available as possible either through video links or in-person visits. It has been my experience that Coombe Hill Manor aims to and manages to achieve the highest standards in care.

Reply from Mark Luxford, Client Liaison Manager at Signature at Coombe Hill Manor

Thank you very much for sharing your thoughts, this is really appreciated. Great to hear how the team has engaged in a positive manner and was able to maintain good communication throughout a challenging period of time.

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Review from J S (Daughter of Resident) published on 3 April 2020 Submitted via Website
Overall Experience

My father moved into Signature at Coombe Hill Manor in January 2020. He is 75 years old and suffers from advancing frontotemporal lobe dementia and has been unable to walk for five months. We were pleased when he was offered a place at this home, as having done extensive research and visited many homes over the previous year, it was far and away our first choice. However, we were still apprehensive as to how he would react at being placed in a care home. We need not have worried though - the care and compassion he has received from Day one has been exemplary. He is always happy and contented when we see him, immaculately presented and obviously very well looked after. The staff are always courteous and kind and very respectful to him and the quality of care is excellent.

Reply from Jane Knight, Customer Liaison Manager at Signature at Coombe Hill Manor

Thank you so much for this review, it really does mean such a lot to the staff who work here that their work, care and compassion is appreciated. I shall share these comments with them!

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Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 05 October 2022
Overall
Good
  • CaringGood
  • EffectiveGood
  • ResponsiveOutstanding
  • SafeGood
  • Well-ledGood
Care Quality Commission is responsible for the registration and inspection of social care services in England.View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

News (0) & Events (0)

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Awards / Recognitions (19)

Accreditations

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Meet the Team (5)

Monika Patel
Monika PatelJob Title:Client Liaison Manager

As Client Liaison Manager, I am your first point of contact when you make an initial enquiry. I am committed to handling your enquiry with care and integrity, supporting you and any loved ones throughout the process, from initial viewing to move-in, and offering my full support, trust and guidance, as well as a listening ear. Having spent most of my career working within the banking and finance sector, my years working in social care have been very enlightening for me. I have learnt so much about elderly care and continue to learn something new each day. I have also had the honour of meeting some wonderful people and it has been a privilege to be part of their personal journey. I can truly say that this is the best job in the world, where each day brings a new challenge and experience.

Sonya Fenwick
Sonya FenwickJob Title:General ManagerJoined: 2015

Growing up in a family of three nurses, it felt only natural to follow in their footsteps. I qualified in South Africa after completing a four-year Integrated Nursing Course at Tygerberg Hospital in Cape Town, becoming qualified in General Nursing, Midwifery, Psychiatry and Community Healthcare. Wanting to deepen my knowledge, I went on to specialise for an additional year in Mental Health.

After travelling and working across Europe, including Switzerland, Greece and Israel, I settled in the UK and spent 15 years with one of Bupa’s largest nursing homes, progressing through roles including Nurse, Clinical Services Manager, Training Coordinator and Deputy Manager. During this time, I studied Dementia at Kingston University, gained my mentorship qualification at City University, and led the home to achieve Gold Standards Framework Beacon status for End of Life Care, the highest accolade in this field, which the home continues to hold.

I joined Signature at Coombe Hill Manor as Care Services Manager and was appointed General Manager in June 2016. I am deeply passionate about resident care and ensuring the highest standards are reached and maintained. Every person in our community has a voice, and we are here to support their choices, respect their dignity, and provide the care they need to begin a new chapter at Coombe Hill Manor. Together with a wonderful team, we focus on creating meaningful moments, always asking, what else can we do, and providing true peace of mind for families.

Lynne Arenas
Lynne ArenasJob Title:Clinical Services ManagerJoined: 2024

I have over 16 years of experience delivering advanced medical and surgical nursing across both the NHS and private sector. Throughout my career, I have held senior leadership roles including Director of Nursing, Clinical Director and Band 8a Senior Nurse, with extensive training in critical care and high dependency settings. I completed my pre and post-graduate studies at the Florence Nightingale School of Nursing and Midwifery, King’s College London, including an MSc in Gastrointestinal Nursing, and trained as an Advanced Nurse Practitioner at City, University of London.

I am deeply passionate about my profession and committed to creating a positive, compassionate experience for our residents and their families. In my role as Clinical Services Manager at Signature, I play a key part in upholding and enhancing the ethos of the home, while supporting and developing our team to deliver the very highest standards of care.

Sonia Roberts
Sonia RobertsJob Title:Residential Care Manager

I started my career in care after graduating from university in 2018, and I became a carer whilst figuring out what I wanted to do long term, but after a few weeks, I knew I wanted to progress my career in the care sector. Shortly after this, I became a Care and Training Practitioner, progressing to Care Coordinator and then became a Registered Branch Manager with the CQC in a span of 3 years in domiciliary care in Wimbledon. I absolutely loved making a difference to people’s lives every day in their homes, but I wanted to expand my knowledge and experience within the care home sector. Since the moment I walked into Coombe Hill Manor, I was greeted by smiles and warmth from team members and our residents. Truly, the residents are at the heart of everything here, and the team really care about making Coombe Hill a lovely place to live.

Tess Mouland
Tess MoulandJob Title:Hospitality ManagerJoined: 2012

I fell in love with hospitality when I first set foot behind a bar 20 years ago and felt compelled to pursue a career in the industry. I graduated from the University of Surrey in 2009 with a BSc in International Hospitality Management and spent the early years of my career working in hotels and events. Out of sheer curiosity, I joined Signature in 2012 to explore what hospitality could look like within the care sector, and I quickly felt I had found my calling. Blending five-star hotel service with such an exceptionally high standard of residential and nursing care has been an exciting and rewarding challenge for over 10 years now. The greatest reward in what I do is having the opportunity to make people feel special. To do this for the residents and team members within Signature Homes is a privilege that I hold very close to my heart.

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