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Signature at Coombe Hill Manor

190-196 Coombe Lane West, Kingston upon Thames, London KT2 7EQ
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Signature at Coombe Hill Manor, Kingston upon Thames
Signature at Coombe Hill Manor, Kingston upon Thames
Signature at Coombe Hill Manor, Kingston upon Thames

Signature at Coombe Hill Manor is an established home situated in the beautiful surroundings of Kingston-Upon-Thames. The home is purpose built and offers exceptional accommodation, which is affordable and of a very high standard. Headed up by a very experienced General Manager, the team at Coombe Hill Manor offers a very warm welcome to all - it is a care home like no other in the area.

Coombe Hill Manor...  

Care Provided by Signature at Coombe Hill Manor

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 104 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • Convalescent Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

Type of carePermanentRespite
Residential CareFrom £2,150From £2,434
Residential Dementia CareFrom £2,550From £2,870
Nursing CareFrom £2,150From £2,424
Nursing Dementia CareFrom £2,550From £2,870

Contact Signature at Coombe Hill Manor to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self-Funding (Private)
  • Local Authority with Top-up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

  • If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £267.68 per week and is usually paid directly to the care home.

Good to Know

Group / Owner

Person in charge

  • Sonya Fenwick(General Manager)

Local Authority / Social Services

Admission Information

  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes
  • Last Refurbishment: 2014

Room Information

  • Single Rooms (74)
  • Couples/Companion Rooms (15)
  • Single Rooms with ensuite Wet Room (74)
  • Couples/Companion Rooms with ensuite Wet Room (15)

Visiting

  • Welcome walk-ins 7 days a week and where possible the home request visitors call in to make an appointment. Client Liaison Managers are available Monday-Friday for a full personal tour. Please book a visit on the home's website to arrange this.

Parking

  • Parking is available for guests and visitors on site, in the courtyard.

Signature at Coombe Hill Manor Reviews (140)

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9.8

Signature at Coombe Hill Manor has a Review Score of 9.8 (9.849) out of 10, based on 22 reviews in the last 2 years. Over all time Signature at Coombe Hill Manor has 140 reviews.

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Review from A W (Friend of Resident) published on 4 September 2018 Submitted via Postal Card
Overall Experience
What a great place to be.
When the time is right I would recommend this place.

The staff are great, friendly, helpful.

Reply from Jane Williams, Client Liason Manager at Signature at Coombe Hill Manor

Thank you for taking the time to give us your feedback, this is really appreciated and we will pass this on to our staff members.

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Review from B S (Friend of Resident) published on 4 September 2018 Submitted via Postal Card
Overall Experience
Every time I come here to Coombe I am so well looked after.
The staff are so friendly and I see how much they care for the residents.

I would certainly want to be here myself when I get old.

Reply from Jane Williams, Client Liason Manager at Signature at Coombe Hill Manor

Thank you so much for your kind words they really mean a lot to the staff here at Coombe Hill Manor.

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Review from I B (Friend of Resident) published on 31 July 2018 Submitted via Postal Card
Overall Experience

The level of care is excellent and caring. Individual needs catered to very well.

Reply from Jane Williams, Client Liason Manager at Signature at Coombe Hill Manor

Thank you so much for your lovely review. We really appreciate the feedback and look forward to welcoming you again to Coombe Hill Manor.

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Review from H B (Stepdaughter of Resident) published on 4 June 2018 Submitted via Postal Card
Overall Experience

My stepmother moved to Coombe Hill Manor after a fall. She has been welcomed and treated at Coombe Hill Manor with consistent, tender care. It is an immaculate facility with dedicated staff and administrators.

Reply from Colleen Davidson, Client Liaison Manager at Signature at Coombe Hill Manor

Dear Helen, Thank you so much for taking the time to write such a lovely review, its means a great deal to us all here.

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Review from F D (Husband of Resident) published on 11 May 2018 Submitted via Postal Card
Overall Experience
My wife and I are both residents at Coombe Manor, my wife is on Augusta. The staff provided excellent support to both myself and my wife during the transition period when my wife transferred to Augusta.

Coombe Manor offers the care and facilities to allow my wife and I to be happy at Coombe Manor for the rest of our lives.

Reply from Mary Jane Zeff, CLM at Signature at Coombe Hill Manor

Thank you so much for your kind words. It has been our absolute pleasure looking after both you and your wife.

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Review from Natalie G (Friend of Resident) published on 8 May 2018 Submitted via Postal Card
Overall Experience

Wonderful care home, lots of activities. Staff are very kind. Residents seem very happy and friendly which is a testament to all the staff here. We were given a very warm and informative welcome and experienced a very good visit.

Reply from Colleen Davidson, Client Liaison Manager at Signature at Coombe Hill Manor

Thank you for taking the time to submit this lovely review and so glad you enjoyed your visit.

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Review from M D (Son of Resident) published on 27 April 2018 Submitted via Postal Card
Overall Experience
Both my parents are residents. During the last year my mother had to move to Augusta. The staff made the transition much easier both in terms of the practical and emotional aspects.

I visit approximately twice a month. I am always made very welcome and the staff always know how both mum and dad are.

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Review from Liz M (Friend of Resident) published on 25 April 2018 Submitted via Postal Card
Overall Experience

My 96-year-old friend moved to Coombe Hill Manor in 2015. She had lived in the same house for over 40 years before moving. It was a huge change and not without difficulties but the staff really helped both me and my friend in the settling in process. They spent time with her, got to know her likes and dislikes, took her on walks in the garden and generally cared that she was having as happy and stimulating a time as possible. When she died in January, they were going out of their way to make her last days as comfortable as possible and to keep her up to date. It is an excellent and caring home.

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Review from Gregory K (Son of Resident) published on 21 April 2018 Submitted via Postal Card
Overall Experience

We visited many homes before finding one where we felt we could leave our mother, safe in the knowledge that she would be looked after with affection, dignity and professionalism at all times. Nearly two years later this feeling has not diminished at all, in fact, the opposite. I genuinely couldn't recommend more highly.

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Review from A P (Daughter of Resident) published on 19 April 2018 Submitted via Postal Card
Overall Experience

Coombe Hill Manor has been amazing. Although there is no hope of any major improvement to my mother's condition, there has definitely been some significant improvements in her mood and her engagement with others. The home has caring and fun staff who treat each resident as an individual. My mum seems very happy and content. All her needs are taken care of and there are lots of activities which she loves. I would highly recommend them.

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Review from F S (Granddaughter of Resident) published on 19 April 2018 Submitted via Postal Card
Overall Experience

Very caring, thoughtful, sweet carers. The people looking after the residents are the best part of the care home. I think it's the most important thing. I have thought the interiors could be more aesthetically pleasing - colourwise ie. less brown. But I don't know what would be more calming for my grandmother. The caring is most important. As long as my grandmother is happy, active enough, healthy, fed and looked after, I'm happy and it seems as though she always is.

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Review from A S (Daughter of Resident) published on 19 April 2018 Submitted via Postal Card
Overall Experience

When I first started looking at care homes for my mother, I found it incredibly depressing. Then, I walked into Signature with my sister and we both smiled. It's a lively, happy environment with incredible care and it doesn't feel like a home. I was recommended by a friend whose parents loved it and I highly recommend it too.

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Review from Gaby P (Daughter of Resident) published on 19 April 2018 Submitted via Postal Card
Overall Experience

Since my mother came to Coombe Hill Manor she seems happier and more content, being part of a safe and elderly community.

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Review from Hugh P (Husband of Resident) published on 13 April 2018 Submitted via Postal Card
Overall Experience

My wife seems very settled. My daughters and I have virtually no worries as we know rest is having all best of care. It may not be relevant to my wife, but we like the way the staff engage with residents and run all plenty of activities for those who wish to take part. It is not cheap but in my view, you get what you pay for. Surprised we had to buy toothpaste, shampoo etc and incontinence pads.

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Review from Claire R (Daughter of Resident) published on 12 April 2018 Submitted via Postal Card
Overall Experience

My mother has been at Coombe Hill Manor for 5 months and has been very happy here from the start. The staff are fantastic, very attentive, caring and empathetic. There is always something going on with the activities and these are tailored to fit each resident. I am so happy she is here as I can go home and know that she feels safe and happy here and that I don't have to worry about her at all.

Reply from Jane Williams, Client Liaison Manager at Signature at Coombe Hill Manor

Dear Claire Thank you so much for such a lovely review and we are so happy your Mother has settled so well with us.

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Review from B S (Friend of Resident) published on 11 April 2018 Submitted via Postal Card
Overall Experience

Visited a family friend in Coombe Hill Manor and it was a lovely place with very friendly staff. She was extremely happy there.

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Review from J W (Resident / Service User) published on 4 April 2018 Submitted via Postal Card
Overall Experience

I have been here for almost 2 years and I am very happy with everything.

Reply from Colleen Davidson, Client Liaison Manager at Signature at Coombe Hill Manor

Thank you so much for taking the time to submit your review. It is very much appreciated by all the team here at Coombe Hill Manor.

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Review from Ian B (Cousin of Resident) published on 28 February 2018 Submitted via Postal Card
Overall Experience

This is a truly special place offering they very highest level of service and care. The staff are all just so lovely and very friendly, nothing is too much trouble, right from the very top down to the support staff. I would have no hesitation in recommending Coombe Hill to anyone. Thank you so much.

Reply from Jane Williams, Client Liaison Manager at Signature at Coombe Hill Manor

Thank you so much for the kind words, I know the staff always really appreciate it.

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Review from Pauline A (Daughter of Resident) published on 30 November 2017 Submitted via Website
Overall Experience

Mum went to Coomb Hill Manor when she needed nursing care after a fall and a few weeks in hospital. She was treated with gentle care and cheerfulness with her dignity always protected. I wish we had found this home first as I am sure Mum would have enjoyed the friendly atmosphere and joined in the many activities.

The support and friendship the staff gave us during Mum's final days helped us get through a very difficult time and we can't thank them enough.

Reply from Jane Williams, Client Liaison Manager at Signature at Coombe Hill Manor

Thank you so much, Pauline, for your kind words and we at Coombe are only too pleased we could be there for you and your Mum at what we know is a very difficult time, we will make sure we pass these sentiments on to our staff as I know it means so much to them as well.

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Review from Susan W (Sister of Resident) published on 4 September 2017 Submitted via Postal Card
Overall Experience

My sister has been a resident at Coombe Hill Manor for 2 years and 8 months. This is the perfect place for her. The kindness and care of her is exceptional. She loves being here. She loves her flat, all the staff and the food. Also it is good fun!

Reply from Jane Williams, Client Liaison Manager at Signature at Coombe Hill Manor

Thank you so much for your kind review. It always means so much to the staff to read comments like yours.

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Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 05 October 2022
Overall
Good
  • CaringGood
  • EffectiveGood
  • ResponsiveOutstanding
  • SafeGood
  • Well-ledGood
Care Quality Commission is responsible for the registration and inspection of social care services in England.View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

News (0) & Events (0)

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Awards / Recognitions (19)

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Meet the Team (5)

Monika Patel
Monika PatelJob Title:Client Liaison Manager

As Client Liaison Manager, I am your first point of contact when you make an initial enquiry. I am committed to handling your enquiry with care and integrity, supporting you and any loved ones throughout the process, from initial viewing to move-in, and offering my full support, trust and guidance, as well as a listening ear. Having spent most of my career working within the banking and finance sector, my years working in social care have been very enlightening for me. I have learnt so much about elderly care and continue to learn something new each day. I have also had the honour of meeting some wonderful people and it has been a privilege to be part of their personal journey. I can truly say that this is the best job in the world, where each day brings a new challenge and experience.

Sonya Fenwick
Sonya FenwickJob Title:General ManagerJoined: 2015

Growing up in a family of three nurses, it felt only natural to follow in their footsteps. I qualified in South Africa after completing a four-year Integrated Nursing Course at Tygerberg Hospital in Cape Town, becoming qualified in General Nursing, Midwifery, Psychiatry and Community Healthcare. Wanting to deepen my knowledge, I went on to specialise for an additional year in Mental Health.

After travelling and working across Europe, including Switzerland, Greece and Israel, I settled in the UK and spent 15 years with one of Bupa’s largest nursing homes, progressing through roles including Nurse, Clinical Services Manager, Training Coordinator and Deputy Manager. During this time, I studied Dementia at Kingston University, gained my mentorship qualification at City University, and led the home to achieve Gold Standards Framework Beacon status for End of Life Care, the highest accolade in this field, which the home continues to hold.

I joined Signature at Coombe Hill Manor as Care Services Manager and was appointed General Manager in June 2016. I am deeply passionate about resident care and ensuring the highest standards are reached and maintained. Every person in our community has a voice, and we are here to support their choices, respect their dignity, and provide the care they need to begin a new chapter at Coombe Hill Manor. Together with a wonderful team, we focus on creating meaningful moments, always asking, what else can we do, and providing true peace of mind for families.

Lynne Arenas
Lynne ArenasJob Title:Clinical Services ManagerJoined: 2024

I have over 16 years of experience delivering advanced medical and surgical nursing across both the NHS and private sector. Throughout my career, I have held senior leadership roles including Director of Nursing, Clinical Director and Band 8a Senior Nurse, with extensive training in critical care and high dependency settings. I completed my pre and post-graduate studies at the Florence Nightingale School of Nursing and Midwifery, King’s College London, including an MSc in Gastrointestinal Nursing, and trained as an Advanced Nurse Practitioner at City, University of London.

I am deeply passionate about my profession and committed to creating a positive, compassionate experience for our residents and their families. In my role as Clinical Services Manager at Signature, I play a key part in upholding and enhancing the ethos of the home, while supporting and developing our team to deliver the very highest standards of care.

Sonia Roberts
Sonia RobertsJob Title:Residential Care Manager

I started my career in care after graduating from university in 2018, and I became a carer whilst figuring out what I wanted to do long term, but after a few weeks, I knew I wanted to progress my career in the care sector. Shortly after this, I became a Care and Training Practitioner, progressing to Care Coordinator and then became a Registered Branch Manager with the CQC in a span of 3 years in domiciliary care in Wimbledon. I absolutely loved making a difference to people’s lives every day in their homes, but I wanted to expand my knowledge and experience within the care home sector. Since the moment I walked into Coombe Hill Manor, I was greeted by smiles and warmth from team members and our residents. Truly, the residents are at the heart of everything here, and the team really care about making Coombe Hill a lovely place to live.

Tess Mouland
Tess MoulandJob Title:Hospitality ManagerJoined: 2012

I fell in love with hospitality when I first set foot behind a bar 20 years ago and felt compelled to pursue a career in the industry. I graduated from the University of Surrey in 2009 with a BSc in International Hospitality Management and spent the early years of my career working in hotels and events. Out of sheer curiosity, I joined Signature in 2012 to explore what hospitality could look like within the care sector, and I quickly felt I had found my calling. Blending five-star hotel service with such an exceptionally high standard of residential and nursing care has been an exciting and rewarding challenge for over 10 years now. The greatest reward in what I do is having the opportunity to make people feel special. To do this for the residents and team members within Signature Homes is a privilege that I hold very close to my heart.

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