Signature at Coombe Hill Manor

My aunt has been a Coombe Hill resident for 3 years.

Although she always needs something to grumble about, she is very content with the knowledge there is always help at hand should she need it. She highly praises the carers and is constantly telling me how wonderful they are.

My aunt has lots of contact with other residents and looks forward to joining in the varied activities.

It's a big change moving into care. I must say that Coombe Hill Manor has helped the transition in a sensitive, helpful and (I think) successful way. My mother seems content, enjoying many of the facilities and the care. On my visits, I have been impressed by the friendliness and positive atmosphere.

Management are accessible and responsive, and care staff are plentiful. Smiles mark everyone from reception to maintenance; engagement with residents is genuine and respectful. The friendly atmosphere is pervasive and remarkable.

Surroundings are bright, welcoming and spacious, with a number of additional inviting areas for residents to use; there are options of privacy as well as community. The facilities, including the spa baths, are a surprising treat. CHM feels more like a light and airy lovely hotel than a residential home. Soundproofing on the extremely pleasant individual units is excellent.

My own elderly father, who lives far away, is so impressed by what he has heard of CHM’s delights, that he wishes he could live there also and even considered relocating…. he and I only wish it were feasible!

The staff are always friendly and welcoming. The overall upkeep of the building is great. The food is always lovely.

Excellent care. My father was nursed with care out of hospital, he made a remarkable recovery.

Everything else was great too, the facilities, the food, the activities and general approachability of staff.

All the staff are so friendly and are extremely caring. Nothing is too much bother. They have been excellent when my mum was getting over her knee replacement and recently when she has been poorly. The entertainment teams are fab and really good fun. Staff take the time to get to know residents families. Food is excellent and residents are listened to via various forums and changes are made accordingly.

This is the most excellent home and more than you can wish for in a care home. Very friendly from beginning to end and extremely kind, caring staff who always appear eager and helpful whilst smiling and happy. The activities are good. The staff very understanding, professional and lively. The home is very clean with a wonderful atmosphere. I cannot recommend it enough - truly excellent.

Well and professionally run.

Excellent care during recent illness. Nothing was too much trouble.

We are delighted with the loving care that our mother received in her final year of life. At all times staff were caring, respectful, interested in getting the most out of our mother by stimulating her in every way and generally making her life very happy. They were particularly interested in her Spanish cultural background and made a point of linking things in her past with current activities (through music, faith etc).

We had not anticipated such intense care and attention to detail as they demonstrated. They also showed great patience and care when things became very difficult after a hospital stay. Their care really did go above and beyond the normal level that you would expect, and for that, we are so very grateful.

The standard of care is outstanding, with a high staff to resident ratio and I cannot fault the caring approach and attitude. The staff are also very good at communicating with families, keeping in touch by phone or email, whenever appropriate.

My mother moved into Coombe Hill Manor's Augusta suite following the death of her husband, my father. The whole process from initial visit, to moving day and settling in period was handled with complete professionalism and compassion by the management and staff. My sister and I visited several alternative providers before we decided and Coombe Hill Manor was easily the first choice. This was borne out over the two and a half years that my mother was a resident. The care she received was first class. The staff were caring to mum and welcoming to her family. The facilities are first rate. The catering is of excellent quality and variety. But really this place is about the staff who are excellent and really care about their residents. That is the most important consideration for family members placing their relatives into care and makes recommending Coombe Hill Manor very easy to do. Thank you to everyone for all that you did for mum.

I helped a lady to move in and was very happy to see staff giving her such a warm welcome to her new home - after all the worrying, it couldn't have gone any smoother. From the housekeeper to the handyman, everyone was available to assist with settling in - so she felt at home from the moment she arrived. She can't meet up with me for several days now because of the wonderful activities she has signed up to!

We are delighted with the care provided to our mother. The carers are highly professional, genuinely caring, demonstrate real affection towards the residents. The food is of an excellent standard, varied and delicious. There is always a variety of entertainment available to residents as well as activities both within the home and outside

I visit my mother most weekends to join her for lunch, which is a very pleasant experience. I can see first hand how caring the staff are and I know she is truly happy at Coombe Hill Manor.

Coombe Hill Manor is a different kind of care home. As soon as you walk through the gliding front doors to be greeted by smiling and courteous staff at the front desk, you are aware that this is a home from home for residents as opposed to a care home. Both residents and staff are relaxed and cheerful. The ambience is that of a well run high grade hotel. The decor of apartments is calming and modern, while the communal areas and corridors are colour coded and welcoming. The facilities, including a fantastic art room are second to none and the food served in the two restaurants is delicious.

I am in no doubt that my mother is receiving the best possible attention and care by excellent staff who are always keen to help in an above average care home setting.

It is a very busy and happy place. The staff are very polite and very helpful. It is full of happy and relaxed residents which helps to make Coombe Manor an excellent home from home for residents who need need extra care and love.

From an initial inquiry some months ago I found CHM extremely helpful, informative, caring and sensitive. No pressure to decide, just sound advice and guidance. My mother arrived for rest and recuperation and is so happy has decided to stay. The level of care from all staff is wonderful and cannot be faulted.

My mother is very very happy at Coombe. She has made a whole new circle of friends and has many new interests since she moved there more than a year ago. She loves the staff and I am so pleased to know she is safe and well looked after. Following a recent hospital procedure my mother could not have expected more concern and care whilst she was recovering. A great place to live she says.