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- Signature at Coombe Hill Manor care home







Signature at Coombe Hill Manor is an established home situated in the beautiful surroundings of Kingston-Upon-Thames. The home is purpose built and offers exceptional accommodation, which is affordable and of a very high standard. Headed up by a very experienced General Manager, the team at Coombe Hill Manor offers a very warm welcome to all - it is a care home like no other in the area.
Coombe Hill Manor...
Care Provided by Signature at Coombe Hill Manor
Primary Care Categories
- Older Person Care
- Dementia
- Mental Health Condition
- Physical Disability
- Visual / Hearing Impairment
- Eating Disorders
Length of Stay
- Permanent Care
- Respite Care
Care Types Provided
- Residential Care
- Nursing Care
- Dementia Residential Care
- Dementia Nursing Care
- For a maximum of 104 Service Users
Dementia Care TypesMild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
Mild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
- Mild Dementia
- Moderate Dementia
- Advanced/Complex Dementia
Other Care Provided
- Parkinson's Disease
- Stroke
- Palliative / End of Life Care
- Bariatric Care/Obesity
- Convalescent Care
- Acquired Brain Injury (ABI)
Facilities
- Own Furniture if required
- Pet Friendly (or by arrangement)
- Close to Local shops
- Near Public Transport
- Minibus or other transport
- Lift
- Wheelchair Access
- Gardens
- Bar/Café
- Residents Kitchenette
- Phone Point in own room
- Television point in own room
- Residents Internet Access
Funding & Fees
Weekly Charges per Person
The price(s) shown are provided by the care home. Contact Signature at Coombe Hill Manor for full pricing details and T&Cs.
Contact Signature at Coombe Hill Manor to confirm what's included and get a personalised quote:
Funding Types Accepted
- Self-Funding (Private)
- Local Authority with Top-up
- Local Authority
- NHS Continuing Healthcare (CHC)
Support you may be entitled to
- If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £267.68 per week and is usually paid directly to the care home.
Good to Know
Group / Owner
- Signature Senior Lifestyle Ltd
- Private Owned
Person in charge
- Lynn Grafham (General Manager)
Local Authority / Social Services
Admission Information
- Mixed (no single-gender units)
- Ages 65+
Care Home Design/Build
- Purpose Built: Yes
- Year Purpose Built: 2014
- Last Refurbishment: 2025
- Number of floors: 4
Room Information
- Single Rooms (74)
- Couples/Companion Rooms (15)
- Single Rooms with ensuite Wet Room (74)
- Couples/Companion Rooms with ensuite Wet Room (15)
Visiting
- Welcome walk-ins 7 days a week and where possible the home request visitors call in to make an appointment. Client Liaison Managers are available Monday-Friday for a full personal tour. Please book a visit on the home's website to arrange this.
Parking
- Parking is available for guests and visitors on site, in the courtyard.
Signature at Coombe Hill Manor Reviews (141)
Signature at Coombe Hill Manor has a Review Score of 9.8 (9.849) out of 10, based on 22 reviews in the last 2 years.
Over all time Signature at Coombe Hill Manor has 141 reviews.
My father moved into Signature at Coombe Hill Manor in January 2020. He is 75 years old and suffers from advancing frontotemporal lobe dementia and has been unable to walk for five months. We were pleased when he was offered a place at this home, as having done extensive research and visited many homes over the previous year, it was far and away our first choice. However, we were still apprehensive as to how he would react at being placed in a care home. We need not have worried though - the care and compassion he has received from Day one has been exemplary. He is always happy and contented when we see him, immaculately presented and obviously very well looked after. The staff are always courteous and kind and very respectful to him and the quality of care is excellent.
Thank you so much for this review, it really does mean such a lot to the staff who work here that their work, care and compassion is appreciated. I shall share these comments with them!
This is an incredibly nurturing environment for residents and their loved ones. My 94-year-old grandmother has found a love for painting. She's never picked up a paintbrush before and she's now creating beautiful masterpieces - she's discovered a talent that has been given care and attention by the wonderful team at Coombe Hill Manor. Amazing!
Thank you so much for taking the time to share your thoughts, it truly is wonderful to hear how the team has made that difference!
Lovely caring environment. Efficiently run which reflects in the fact that some of the staff have worked there for many years. The food is delicious and altogether an uplifting place to visit.
Thank you so much for taking the time to review us. Comments like these help so many families who are thinking about choosing a care home for their loved ones.
The care provided to my aunt has been exemplary and the staff have shown care, love and dignity to her. She has been encouraged to participate and attend all events which I have encouraged as I am a non-resident of the UK and therefore am not able to visit often. This has meant that my aunt is encouraged to participate and be stimulated but without pressure. She has responded positively to any staff interaction when I have been there and this can only be genuine. I certainly feel, that in what is a difficult time of life, my aunt is getting all the respect and care due to her.
My family found everything excellent with regard to my sister's residence at Coombe Hill Manor. The only problem we had was not always being able to understand the nurses English when almost all had English as a second language.
I had great confidence in the care provided for my husband by the staff and management at Coombe Hill Manor. Attention to his individual wellbeing and encouragement of his interest was admirable. As a constant visitor, I was also aware that this care extends to the community of resident in general which is delightful. The ambience of the home is always warm and inclusive, to family member and friends, which always made visiting a pleasure.
Thank you very much for your very positive comments. It is so helpful for other families to have the opportunity to hear your experience. The team really value such wonderful compliments too.
Staff very kind and helpful.
The latest award is well deserved.
Thank you so much for your kind words, we were indeed thrilled with our Outstanding CQC.
I spent 3 years at Signature in which I was looked after very well by carers, nurses and all staff. My accommodation was very comfortable and all departments very helpful.
Thank you so much for your kind words and review, it means a great deal to our team here at Coombe Hill Manor.
Always helpful with any problems (which are few). Clean, tidy, well kept and managed and you always know that your mother/father is in good hands.
Many thanks for taking the time to review us, we really appreciate this.
Everyone has been so friendly and reassuring to my parents who have moved recently into Coombe Hill Manor. Their sitting room, bedroom and bathroom are so comfortable and the staff are always offering to help and are very supportive but at the same time allowing them their independence as much as possible.
Thank you so much for the time you have taken to write the review. Our aim at Coombe is to keep everyone as independent as possible with the help and support on hand when needed, we are so pleased your parents are settling into their new life with us.
We only received the most caring and professional attention and service at Coombe Hill Manor, we couldn't have asked for more.
Thank you so much for your review and kind words it means a lot to the team here, we will miss your mum here at Coombe Hill Manor.
My father lived here for nearly 3 years, up to his death in November. Throughout, he was treated with superb care, charm and courtesy. Management of the home is outstanding, getting the tone throughout the home and quick to pounce on any problems. Staff communicated well with Dad and the family. On his death, they could not have treated us better or with more love. It is an expensive home so one expects good service. But the whole place is exceptional. I cannot recommend it more strongly.
Thank you so much for your heartfelt review, it was not only a pleasure but a privilege looking after such a wonderful gentleman.
The whole team, both individually and collectively, was very helpful and provided outstanding care in every respect. We could not have asked for better.
My mother's care needs increased towards the end of her life. I cannot rate the nursing care which she received more highly and the genuine outpouring of grief and love at her passing from all who nursed her touched my heart deeply. My mother embraced the staff and carers as her "family" and they reciprocated and loved her. I shall always be grateful for what they did for her.
My siblings and I are very happy with the total care our mum receives here at Coombe Hill. There are always smiling faces everywhere which means that the staff are happy in their work and this reflects hugely in our mum's wellbeing. She is happy to be there and happy someone else is doing all the work! I think the quality of staff is excellent and the care she receives is the same. I only wish this could come at half the price is.
Thank you Frazer. Your mother is a delight to care for and all the staff look forward to your visits - especially with your giant puppy!
I am writing to express my sincerest thanks for the care and attention and kindness that the whole team at Signature Coombe Hill Manor showed to my mother and father during the time they spent with you. Also, for the emotional support that was given to me over the last few months of my father's life. I couldn't have asked for anything else.
Thank you so much for your review. It has been our privilege to care for both your parents during their time here at Coombe Hill Manor. It means a great deal to all the staff here.
Friendly, welcoming staff. Wonderful care home, nothing is too much trouble, the care given to my friend has been outstanding without exception.
Thank you so much for taking the time to let us know your thoughts on our Home we love to share this feedback with our staff and residents.
The food was delicious (which was not what I had expected) and the general ambience of the whole space was such a relief.
At the end of 2016, it was felt that she could be better served by moving her to Augusta, the dementia suite, where the care has got to be second to none. With one to one ratio, nothing was too difficult.
Sadly the time has come to move her closer to family and today is her last day.
We will never forget how well she was looked after and thank everyone for their support over the last three years.
Thank you so much it has been our pleasure and privilege to look after such a lovely lady we will all miss her, you and your family. You are always welcome to come back for a cup of tea if you are in the area.
Wonderful staff and beautiful surroundings. They help you with everything.
Thank you so much for taking the time to share your feelings about Coombe Hill Manor. It is always lovely to be able to pass on to our residents and staff.
Beautiful place with helpful friendly staff. I couldn't have asked for a nicer place.
Thank you for your comments. They are very much appreciated.
Regulatory Rating
Care Quality Commission (CQC) Rating
Date: 05 October 2022Good
- CaringGood
- EffectiveGood
- ResponsiveOutstanding
- SafeGood
- Well-ledGood
Inspection ratings
We rate most services according to how safe, effective, caring, responsive and well-led they are, using four levels:
- Outstanding - The service is performing exceptionally well.
- Good - The service is performing well and meeting our expectations.
- Requires Improvement - The service isn't performing as well as it should and we have told the service how it must improve.
- Inadequate - The service is performing badly and we've taken action against the person or organisation that runs it.
- Not rated - we have not yet rated this area of the service, this is normally because the assessments we have carried out have been focused on other key questions.
Bed Vacancies
Please contact us for latest vacancies.
News (0) & Events (0)
There are no news items for Signature at Coombe Hill Manor.
There are no upcoming events for Signature at Coombe Hill Manor.
Awards / Recognitions (19)
- 30 Jan 2026Recipient: Signature Senior Lifestyle Ltd
- 31 Jan 2025Recipient: Signature Senior Lifestyle Ltd
- 21 Nov 2024Recipient: Signature at Coombe Hill Manor
Accreditations
There are no accreditations posted yet for Signature at Coombe Hill Manor.
Meet the Team (6)

I trained at The Nightingale School of Nursing at St Thomas’s Hospital, gaining the coveted Nightingale Badge. Much of my career has been spent in hospitals, where I specialised in trauma and orthopaedics before moving into management. This culminated in my role as Director of Clinical Services, where I oversaw all clinical areas within the hospital.
About 15 years ago, I wanted to move into social care in order to really get to know those in our care and their families. I joined a nursing home in Guildford as Deputy Manager and progressed to become General Manager. During this time, the home was taken over by Signature and became part of the Signature family.
I have also undertaken a couple of regional roles within social care. Through these experiences, I realised that the role I love most is that of a Home Manager. For me, it is incredibly rewarding to learn and understand the needs of everyone within our home, ensuring that goals are achieved, questions are answered, and everyone feels heard and valued.
I am firmly committed to Coombe Hill Manor and to those who live and work here. As a team, we strive to achieve the best, and more, for all our residents, constantly looking at where we can make a difference and make someone smile. It is a privilege to be able to make a positive difference to our residents, their families, and our staff.

As Client Liaison Manager, I am your first point of contact when you make an initial enquiry. I am committed to handling your enquiry with care and integrity, supporting you and any loved ones throughout the process, from initial viewing to move-in, and offering my full support, trust and guidance, as well as a listening ear. Having spent most of my career working within the banking and finance sector, my years working in social care have been very enlightening for me. I have learnt so much about elderly care and continue to learn something new each day. I have also had the honour of meeting some wonderful people and it has been a privilege to be part of their personal journey. I can truly say that this is the best job in the world, where each day brings a new challenge and experience.

I have over 16 years of experience delivering advanced medical and surgical nursing across both the NHS and private sector. Throughout my career, I have held senior leadership roles including Director of Nursing, Clinical Director and Band 8a Senior Nurse, with extensive training in critical care and high dependency settings. I completed my pre and post-graduate studies at the Florence Nightingale School of Nursing and Midwifery, King’s College London, including an MSc in Gastrointestinal Nursing, and trained as an Advanced Nurse Practitioner at City, University of London.
I am deeply passionate about my profession and committed to creating a positive, compassionate experience for our residents and their families. In my role as Clinical Services Manager at Signature, I play a key part in upholding and enhancing the ethos of the home, while supporting and developing our team to deliver the very highest standards of care.

I started my career in care after graduating from university in 2018, and I became a carer whilst figuring out what I wanted to do long term, but after a few weeks, I knew I wanted to progress my career in the care sector. Shortly after this, I became a Care and Training Practitioner, progressing to Care Coordinator and then became a Registered Branch Manager with the CQC in a span of 3 years in domiciliary care in Wimbledon. I absolutely loved making a difference to people’s lives every day in their homes, but I wanted to expand my knowledge and experience within the care home sector. Since the moment I walked into Coombe Hill Manor, I was greeted by smiles and warmth from team members and our residents. Truly, the residents are at the heart of everything here, and the team really care about making Coombe Hill a lovely place to live.

I fell in love with hospitality when I first set foot behind a bar 20 years ago and felt compelled to pursue a career in the industry. I graduated from the University of Surrey in 2009 with a BSc in International Hospitality Management and spent the early years of my career working in hotels and events. Out of sheer curiosity, I joined Signature in 2012 to explore what hospitality could look like within the care sector, and I quickly felt I had found my calling. Blending five-star hotel service with such an exceptionally high standard of residential and nursing care has been an exciting and rewarding challenge for over 10 years now. The greatest reward in what I do is having the opportunity to make people feel special. To do this for the residents and team members within Signature Homes is a privilege that I hold very close to my heart.

I came into the UK in August 2012, previously working in Denmark, where I had been self-employed since 2000, specialising in painting, decorating, and landscaping. Once in the UK, I began working as a Maintenance Assistant at Buxton Lodge -Care UK until 2014, before moving to Destafford School in Purley as a Senior Site Assistant. In 2016, I progressed to a Maintenance Manager role where I worked with Greensleeves Care. In 2019, I started my career as Maintenance Manager with Signature at Coombe Hill Manor. I am passionate about my work and take great pride in creating a safe, comfortable, and welcoming environment for residents. I value the time spent interacting with residents and enjoy contributing to the smooth running of the home.
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