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Signature at Coombe Hill Manor

190-196 Coombe Lane West, Kingston upon Thames, London KT2 7EQ
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Signature at Coombe Hill Manor, Kingston upon Thames
Signature at Coombe Hill Manor, Kingston upon Thames
Signature at Coombe Hill Manor, Kingston upon Thames

Signature at Coombe Hill Manor is an established home situated in the beautiful surroundings of Kingston-Upon-Thames. The home is purpose built and offers exceptional accommodation, which is affordable and of a very high standard. Headed up by a very experienced General Manager, the team at Coombe Hill Manor offers a very warm welcome to all - it is a care home like no other in the area.

Coombe Hill Manor...  

Care Provided by Signature at Coombe Hill Manor

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 104 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • Convalescent Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

Type of carePermanentRespite
Residential CareFrom £2,150From £2,434
Residential Dementia CareFrom £2,550From £2,870
Nursing CareFrom £2,150From £2,424
Nursing Dementia CareFrom £2,550From £2,870

Contact Signature at Coombe Hill Manor to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self-Funding (Private)
  • Local Authority with Top-up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

  • If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £267.68 per week and is usually paid directly to the care home.

Good to Know

Group / Owner

Person in charge

  • Sonya Fenwick(General Manager)

Local Authority / Social Services

Admission Information

  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes
  • Last Refurbishment: 2014

Room Information

  • Single Rooms (74)
  • Couples/Companion Rooms (15)
  • Single Rooms with ensuite Wet Room (74)
  • Couples/Companion Rooms with ensuite Wet Room (15)

Visiting

  • Welcome walk-ins 7 days a week and where possible the home request visitors call in to make an appointment. Client Liaison Managers are available Monday-Friday for a full personal tour. Please book a visit on the home's website to arrange this.

Parking

  • Parking is available for guests and visitors on site, in the courtyard.

Signature at Coombe Hill Manor Reviews (140)

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9.8

Signature at Coombe Hill Manor has a Review Score of 9.8 (9.849) out of 10, based on 22 reviews in the last 2 years. Over all time Signature at Coombe Hill Manor has 140 reviews.

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Review from Laura G (Granddaughter of Resident) published on 24 February 2020 Submitted via Postal Card
Overall Experience

This is an incredibly nurturing environment for residents and their loved ones. My 94-year-old grandmother has found a love for painting. She's never picked up a paintbrush before and she's now creating beautiful masterpieces - she's discovered a talent that has been given care and attention by the wonderful team at Coombe Hill Manor. Amazing!

Reply from Jane Knight, Customer Liaison Manager at Signature at Coombe Hill Manor

Thank you so much for taking the time to share your thoughts, it truly is wonderful to hear how the team has made that difference!

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Review from S S (Daughter of Resident) published on 20 February 2020 Submitted via Postal Card
Overall Experience

Lovely caring environment. Efficiently run which reflects in the fact that some of the staff have worked there for many years. The food is delicious and altogether an uplifting place to visit.

Reply from Jane Knight, Customer Liaison Manager at Signature at Coombe Hill Manor

Thank you so much for taking the time to review us. Comments like these help so many families who are thinking about choosing a care home for their loved ones.

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Review from Doug (Nephew of Resident) published on 28 November 2019 Submitted via Website
Overall Experience

The care provided to my aunt has been exemplary and the staff have shown care, love and dignity to her. She has been encouraged to participate and attend all events which I have encouraged as I am a non-resident of the UK and therefore am not able to visit often. This has meant that my aunt is encouraged to participate and be stimulated but without pressure. She has responded positively to any staff interaction when I have been there and this can only be genuine. I certainly feel, that in what is a difficult time of life, my aunt is getting all the respect and care due to her.

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Review from J B (Sister of Resident) published on 19 November 2019 Submitted via Postal Card
Overall Experience

My family found everything excellent with regard to my sister's residence at Coombe Hill Manor. The only problem we had was not always being able to understand the nurses English when almost all had English as a second language.

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Review from J N (Wife of Resident) published on 14 October 2019 Submitted via Postal Card
Overall Experience

I had great confidence in the care provided for my husband by the staff and management at Coombe Hill Manor. Attention to his individual wellbeing and encouragement of his interest was admirable. As a constant visitor, I was also aware that this care extends to the community of resident in general which is delightful. The ambience of the home is always warm and inclusive, to family member and friends, which always made visiting a pleasure.

Reply from Jane Knight, Customer Liaison Manager at Signature at Coombe Hill Manor

Thank you very much for your very positive comments. It is so helpful for other families to have the opportunity to hear your experience. The team really value such wonderful compliments too.

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Review from A J (Next of Kin) published on 22 May 2019 Submitted via Postal Card
Overall Experience
The resident is very happy and comfortable.
Staff very kind and helpful.

The latest award is well deserved.

Reply from Jane Williams, Client Liason Manager at Signature at Coombe Hill Manor

Thank you so much for your kind words, we were indeed thrilled with our Outstanding CQC.

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Review from M S (Resident / Service User) published on 1 April 2019 Submitted via Postal Card
Overall Experience

I spent 3 years at Signature in which I was looked after very well by carers, nurses and all staff. My accommodation was very comfortable and all departments very helpful.

Reply from Colleen Davidson, Client Liaison Manager at Signature at Coombe Hill Manor

Thank you so much for your kind words and review, it means a great deal to our team here at Coombe Hill Manor.

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Review from Nigel W (Son of Resident) published on 14 February 2019 Submitted via Postal Card
Overall Experience

Always helpful with any problems (which are few). Clean, tidy, well kept and managed and you always know that your mother/father is in good hands.

Reply from Jane Williams, Client Liaison Manager at Signature at Coombe Hill Manor

Many thanks for taking the time to review us, we really appreciate this.

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Review from F T (Daughter of Resident) published on 12 February 2019 Submitted via Postal Card
Overall Experience

Everyone has been so friendly and reassuring to my parents who have moved recently into Coombe Hill Manor. Their sitting room, bedroom and bathroom are so comfortable and the staff are always offering to help and are very supportive but at the same time allowing them their independence as much as possible.

Reply from Jane Williams, Client Liason Manager at Signature at Coombe Hill Manor

Thank you so much for the time you have taken to write the review. Our aim at Coombe is to keep everyone as independent as possible with the help and support on hand when needed, we are so pleased your parents are settling into their new life with us.

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Review from P B (Son of Resident) published on 21 January 2019 Submitted via Postal Card
Overall Experience

We only received the most caring and professional attention and service at Coombe Hill Manor, we couldn't have asked for more.

Reply from Jane Williams, Client Liason Manager at Signature at Coombe Hill Manor

Thank you so much for your review and kind words it means a lot to the team here, we will miss your mum here at Coombe Hill Manor.

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Review from Cathy W (Daughter of Resident) published on 15 January 2019 Submitted via Postal Card
Overall Experience

My father lived here for nearly 3 years, up to his death in November. Throughout, he was treated with superb care, charm and courtesy. Management of the home is outstanding, getting the tone throughout the home and quick to pounce on any problems. Staff communicated well with Dad and the family. On his death, they could not have treated us better or with more love. It is an expensive home so one expects good service. But the whole place is exceptional. I cannot recommend it more strongly.

Reply from Jane Williams, Client Liason Manager at Signature at Coombe Hill Manor

Thank you so much for your heartfelt review, it was not only a pleasure but a privilege looking after such a wonderful gentleman.

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Review from Philip F (Friend of Resident) published on 11 December 2018 Submitted via Website
Overall Experience

The whole team, both individually and collectively, was very helpful and provided outstanding care in every respect. We could not have asked for better.

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Review from Gill T (Daughter of Resident) published on 20 November 2018 Submitted via Postal Card
Overall Experience
In the 4 years of visiting my mother at Coombe Hill Manor, I got to know the staff and carers, who were friendly, kind and helpful. They got to know me and this contributed to the exceptional care provided to my mother. She never complained and she enjoyed her flat being viewed by possible new residents and meeting them.

My mother's care needs increased towards the end of her life. I cannot rate the nursing care which she received more highly and the genuine outpouring of grief and love at her passing from all who nursed her touched my heart deeply. My mother embraced the staff and carers as her "family" and they reciprocated and loved her. I shall always be grateful for what they did for her.

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Review from Frazer M (Son of Resident) published on 24 October 2018 Submitted via Postal Card
Overall Experience

My siblings and I are very happy with the total care our mum receives here at Coombe Hill. There are always smiling faces everywhere which means that the staff are happy in their work and this reflects hugely in our mum's wellbeing. She is happy to be there and happy someone else is doing all the work! I think the quality of staff is excellent and the care she receives is the same. I only wish this could come at half the price is.

Reply from Mary Jane Zeff, CLM at Signature at Coombe Hill Manor

Thank you Frazer. Your mother is a delight to care for and all the staff look forward to your visits - especially with your giant puppy!

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Review from Claude G (Son of Resident) published on 9 October 2018 Submitted via Postal Card
Overall Experience

I am writing to express my sincerest thanks for the care and attention and kindness that the whole team at Signature Coombe Hill Manor showed to my mother and father during the time they spent with you. Also, for the emotional support that was given to me over the last few months of my father's life. I couldn't have asked for anything else.

Reply from Colleen Davidson, Client Liaison Manager at Signature at Coombe Hill Manor

Thank you so much for your review. It has been our privilege to care for both your parents during their time here at Coombe Hill Manor. It means a great deal to all the staff here.

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Review from J M (Friend of Resident) published on 21 September 2018 Submitted via Postal Card
Overall Experience

Friendly, welcoming staff. Wonderful care home, nothing is too much trouble, the care given to my friend has been outstanding without exception.

Reply from Jane Williams, Client Liason Manager at Signature at Coombe Hill Manor

Thank you so much for taking the time to let us know your thoughts on our Home we love to share this feedback with our staff and residents.

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Review from Anthony D (Son of Resident) published on 17 September 2018 Submitted via Postal Card
Overall Experience
There is no way to adequately describe how absolutely marvellous Coombe Hill Manor have been whilst looking after my mother over the last three years. Right from the start, the whole team were very professional and managed my mother's move in efficiently and with great support. Once at Coombe Hill, the atmosphere was great and the staff friendly and nothing could be too much trouble which enabled my mother to settle in easily, feel secure and respected in her rooms as if in a six-star hotel suite!
The food was delicious (which was not what I had expected) and the general ambience of the whole space was such a relief.
At the end of 2016, it was felt that she could be better served by moving her to Augusta, the dementia suite, where the care has got to be second to none. With one to one ratio, nothing was too difficult.
Sadly the time has come to move her closer to family and today is her last day.

We will never forget how well she was looked after and thank everyone for their support over the last three years.

Reply from Jane Williams, Client Liason Manager at Signature at Coombe Hill Manor

Thank you so much it has been our pleasure and privilege to look after such a lovely lady we will all miss her, you and your family. You are always welcome to come back for a cup of tea if you are in the area.

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Review from S A (Friend of Resident) published on 13 September 2018 Submitted via Postal Card
Overall Experience

Wonderful staff and beautiful surroundings. They help you with everything.

Reply from Jane Williams, Client Liason Manager at Signature at Coombe Hill Manor

Thank you so much for taking the time to share your feelings about Coombe Hill Manor. It is always lovely to be able to pass on to our residents and staff.

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Review from Danielle W (Friend of Resident) published on 7 September 2018 Submitted via Postal Card
Overall Experience

Beautiful place with helpful friendly staff. I couldn't have asked for a nicer place.

Reply from Mary Jane Zeff, CLM at Signature at Coombe Hill Manor

Thank you for your comments. They are very much appreciated.

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Review from Trevor H (Friend of Resident) published on 6 September 2018 Submitted via Postal Card
Overall Experience

This was the first time I had visited my friend at Coombe Hill Manor and I visited many relatives over the years in nursing homes, I have concluded this one to be the finest. I found the staff extremely friendly and gather, from the friend I visited, that they are all a great team and take care of the residents 24/7. Nothing is too much trouble and the food service is excellent.

Reply from Mary Jane Zeff, CLM at Signature at Coombe Hill Manor

Thank you for your kind words. We are very happy to know you found us to be the finest.

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Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 05 October 2022
Overall
Good
  • CaringGood
  • EffectiveGood
  • ResponsiveOutstanding
  • SafeGood
  • Well-ledGood
Care Quality Commission is responsible for the registration and inspection of social care services in England.View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

News (0) & Events (0)

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Awards / Recognitions (19)

Accreditations

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Meet the Team (5)

Monika Patel
Monika PatelJob Title:Client Liaison Manager

As Client Liaison Manager, I am your first point of contact when you make an initial enquiry. I am committed to handling your enquiry with care and integrity, supporting you and any loved ones throughout the process, from initial viewing to move-in, and offering my full support, trust and guidance, as well as a listening ear. Having spent most of my career working within the banking and finance sector, my years working in social care have been very enlightening for me. I have learnt so much about elderly care and continue to learn something new each day. I have also had the honour of meeting some wonderful people and it has been a privilege to be part of their personal journey. I can truly say that this is the best job in the world, where each day brings a new challenge and experience.

Sonya Fenwick
Sonya FenwickJob Title:General ManagerJoined: 2015

Growing up in a family of three nurses, it felt only natural to follow in their footsteps. I qualified in South Africa after completing a four-year Integrated Nursing Course at Tygerberg Hospital in Cape Town, becoming qualified in General Nursing, Midwifery, Psychiatry and Community Healthcare. Wanting to deepen my knowledge, I went on to specialise for an additional year in Mental Health.

After travelling and working across Europe, including Switzerland, Greece and Israel, I settled in the UK and spent 15 years with one of Bupa’s largest nursing homes, progressing through roles including Nurse, Clinical Services Manager, Training Coordinator and Deputy Manager. During this time, I studied Dementia at Kingston University, gained my mentorship qualification at City University, and led the home to achieve Gold Standards Framework Beacon status for End of Life Care, the highest accolade in this field, which the home continues to hold.

I joined Signature at Coombe Hill Manor as Care Services Manager and was appointed General Manager in June 2016. I am deeply passionate about resident care and ensuring the highest standards are reached and maintained. Every person in our community has a voice, and we are here to support their choices, respect their dignity, and provide the care they need to begin a new chapter at Coombe Hill Manor. Together with a wonderful team, we focus on creating meaningful moments, always asking, what else can we do, and providing true peace of mind for families.

Lynne Arenas
Lynne ArenasJob Title:Clinical Services ManagerJoined: 2024

I have over 16 years of experience delivering advanced medical and surgical nursing across both the NHS and private sector. Throughout my career, I have held senior leadership roles including Director of Nursing, Clinical Director and Band 8a Senior Nurse, with extensive training in critical care and high dependency settings. I completed my pre and post-graduate studies at the Florence Nightingale School of Nursing and Midwifery, King’s College London, including an MSc in Gastrointestinal Nursing, and trained as an Advanced Nurse Practitioner at City, University of London.

I am deeply passionate about my profession and committed to creating a positive, compassionate experience for our residents and their families. In my role as Clinical Services Manager at Signature, I play a key part in upholding and enhancing the ethos of the home, while supporting and developing our team to deliver the very highest standards of care.

Sonia Roberts
Sonia RobertsJob Title:Residential Care Manager

I started my career in care after graduating from university in 2018, and I became a carer whilst figuring out what I wanted to do long term, but after a few weeks, I knew I wanted to progress my career in the care sector. Shortly after this, I became a Care and Training Practitioner, progressing to Care Coordinator and then became a Registered Branch Manager with the CQC in a span of 3 years in domiciliary care in Wimbledon. I absolutely loved making a difference to people’s lives every day in their homes, but I wanted to expand my knowledge and experience within the care home sector. Since the moment I walked into Coombe Hill Manor, I was greeted by smiles and warmth from team members and our residents. Truly, the residents are at the heart of everything here, and the team really care about making Coombe Hill a lovely place to live.

Tess Mouland
Tess MoulandJob Title:Hospitality ManagerJoined: 2012

I fell in love with hospitality when I first set foot behind a bar 20 years ago and felt compelled to pursue a career in the industry. I graduated from the University of Surrey in 2009 with a BSc in International Hospitality Management and spent the early years of my career working in hotels and events. Out of sheer curiosity, I joined Signature in 2012 to explore what hospitality could look like within the care sector, and I quickly felt I had found my calling. Blending five-star hotel service with such an exceptionally high standard of residential and nursing care has been an exciting and rewarding challenge for over 10 years now. The greatest reward in what I do is having the opportunity to make people feel special. To do this for the residents and team members within Signature Homes is a privilege that I hold very close to my heart.

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