Signature Coombe Hill Manor

190-196 Coombe Lane West, Kingston upon Thames KT2 7EQ
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9.8 134 Reviews
  • Signature Coombe Hill Manor, Kingston upon Thames
Signature at Coombe Hill Manor is an established home situated in the beautiful surroundings of Kingston-Upon-Thames. The home is purpose built and offers exceptional accommodation, which is affordable and of a very high standard. Headed up by a very experienced General Manager, the team at Coombe Hill Manor offers a very warm welcome to all - it is a care home like no other in the area.

Coombe Hill Manor is proud to offer two fully licensed restaurants, the menu being dictated by current residents and an in-house café for residents and visitors to enjoy afternoon tea and homemade cakes. There is also a large Wellbeing and Lifestyle Team which provide trips out, visiting speakers, performers and activities. There is also an in-house hair salon, spa and treatment room.

A typical one bedroom suite offers a bedroom and separate lounge and kitchen with a full en-suite wet room. It is unique in that the home offers double the space of most care homes and it is ideal for those wanting extra room or for couples who want to stay together. There are also smaller studios for those who prefer something more cosy. The rooms come unfurnished allowing residents to bring those special objects, which helps the settling in process.

Residents range from those who are relatively independent and still drive through to those who require full nursing, dementia or end of life care. Coombe Hill provides discreet support in a place which is not institutional and as much like home as possible.
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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 104 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • Convalescent Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: from £1895

These prices are only a guideline, please contact Signature Coombe Hill Manor to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Person in charge

  • Sonya Fenwick (General Manager)

Local Authority / Social Services

Admission Criteria

  • Open
  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes
  • Last Refurbishment: 2014

Room Information

  • Single Rooms (74)
  • Couples/Companion Rooms (15)
  • Single Rooms with Ensuite Wet Room (74)
  • Couples/Companion Rooms with Ensuite Wet Room (15)

Visiting

  • Welcome walk-ins 7 days a week and where possible the home request visitors call in to make an appointment. Client Liaison Managers are available Monday-Friday for a full personal tour. Please book a visit on the home's website to arrange this.

Parking

  • Parking is available for guests and visitors on site, in the courtyard.

Signature Coombe Hill Manor Reviews (134)

9.8

Signature Coombe Hill Manor has a Review Score of 9.8 (9.846) out of 10, based on 33 reviews in the last 2 years.
Over all time Signature Coombe Hill Manor has 134 reviews.

Overall Experience
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Date Published
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Reviewer Connection to Signature Coombe Hill Manor
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Total of 134, showing 41-60
Review from Paul M (Husband of Resident) published on 17 January 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
My wife was sadly diagnosed as suffering from Alzheimer's. She was looked after at home until such time as this was no longer feasible, and we chose Coombe Hill Manor on recommendation and because of its convenient location.
We felt she could not have been better cared for. Family and friends visited
- which Coombe Hill made as convenient as possible in view of the difficult lockdown conditions in place at the time.
Every effort was made to keep myself and our sons informed as to my wife's welfare and our attending the home for periodic discussions with management and staff.
It was noticeable that my wife and her surroundings were always clean and tidy and that she received the required assistance with eating. She was encouraged to participate in a variety of activities for as long as she was able to do so.
On behalf of myself and my family, I am happy to recommend Coombe Hill Manor for those who, unfortunately, are not in good health and need care home facilities.
Reply from Jane Knight, Client Liaison Manager at Signature Coombe Hill Manor

Thank you so much for your heartfelt comments and the great care you have taken in writing such a thoughtful review. It means such a lot to our care team, and I will share this with them; it will be greatly appreciated.

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Review from Sue T (Daughter of Resident) published on 10 January 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother tried it out for four weeks as respite care. Initially, she thought she would prefer to stay in her own home. However, she had a bad fall and decided to move there permanently in January last year.
She enjoyed meeting people and making new friends. Because there is a separate Dementia wing,
the residents in the main part are not suffering from bad memory loss.
The food was varied, and I thought very good. My mother complained from time to time, but she was one of life's complainers.
The apartment was beautiful, and she loved it. A double bedroom, sitting room with kitchenette, and ensuite shower room. Plus a balcony.
The activities are so varied with something to suit most. She loved the games (scrabble, countdown, categories), exercise classes, live music and singalongs.
The care and nursing staff were amazingly kind.
For half her time there, it was in Covid lockdown, but I could visit every day as I was her designated essential caregiver.
Sadly she died in December.
Reply from Jane Knight, Client Liaison Manager at Signature Coombe Hill Manor

Thank you so much for your very positive comments; it means such a great deal to all of our staff, whether carers, food and beverage or activities, everyone in fact. I will share this with everyone at Coombe; they will be delighted.

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Review from Michele T (Daughter of Resident) published on 5 January 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
My sister and I were initially concerned about moving our father, with his agreement, into a care home and after searching high and low, I finally chanced upon Coombe Hill Manor. To say it was a delightful surprise is an understatement. As soon as we walked through the door, we knew we had found the
right place. The residents we met were happy, contented and obviously very well cared for. They also had daily activities, which meant they were constantly stimulated rather than sitting bored and ignored in a dark corner. The staff were enthusiastic, friendly, charming and patient with the residents. Our father has now been at Coombe Hill since early September and has well and truly settled in. He calls the care home a hotel, and quite frankly, I'd be happy to stay there for a while: it's clean, beautifully decorated and has a stunning garden. Congratulations to all the staff; you are doing a fab job!
Reply from Tammy Sirilli, Client Liaison Manager at Signature Coombe Hill Manor

Thank you for taking the time to submit your feedback. We are glad to hear that your father has settled in and is doing so well with us. We know how important it is for families to have peace of mind that they have found the right home for their loved one and to see them happy. We will pass this wonderful feedback on to our team.

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Review from Julia Y (Resident) published on 3 January 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
This is an extremely comfortable establishment providing friendly and cheerful care. The food provided is very nice, though the service could be faster.
Sometimes the food is not hot enough. All servers in the restaurant are very helpful, polite and cheerful.
Reply from Tammy Sirilli, Client Liaison Manager at Signature Coombe Hill Manor

Thank you for taking the time to submit your review. We are so glad to hear the positive feedback on your comfortable environment and cheerful care. We are always looking at ways we can improve our services and will take your restaurant feedback on board and share with the team.

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Review from E C (Friend of Resident) published on 20 December 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Whenever I visited the resident, they were always well looked after, with a good ratio of staff to residents and lots of care and attention given to ensure they were comfortable and involved.
Reply from Jane Knight, Client Liaison Manager at Signature Coombe Hill Manor

Thank you very much for taking the time to review Coombe Hill Manor it is always so pleasing to have positive comments and I will make sure this is shared with the team who looked after your friend.

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Review from Jenny A (Daughter of Resident) published on 16 November 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
My 90-year-old father was a resident at Coombe Hill Manor for a month of respite care following a crack to his pelvis resulting from a fall at home. I couldn't think of a better place for him to recuperate before going back to his own home. The management team at the home handled his arrival from the
hospital really smoothly, and the nursing staff and care team were kind, caring, considerate and efficient. They treated Dad with respect and dignity. The one-bedroom apartment he stayed in was very warm, clean, spacious, well-maintained and comfortable. The food was excellent, varied and nutritious. We always felt welcome to visit, which was important in maintaining his morale. I would not hesitate to recommend Coombe Hill Manor to someone looking for professional respite care for a loved one.
Reply from Jane Knight, Client Liaison Manager at Signature Coombe Hill Manor

Thank you so much for taking the time to write this review for us here at Coombe. It was such a pleasure to meet your father and get to know you and your brother too. I am delighted that he made such an impressive recovery and that you all felt so welcome. I will share your comments with our team, who will be so pleased to hear your kind words. It will help other families too who may be considering care for their loved ones.

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Review from Rob S (Son of Resident) published on 16 September 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mum was a short-term resident at Coombe Hill following a short illness; she needed some respite care. As a family, we were very keen to ensure that we found somewhere near my mother's own home. Coombe Hill fitted the bill perfectly. My mother really needed her short stay (4 weeks), and feeling much
better at the end of it, and has returned to her own home.
My mother really enjoyed having her own apartment, and the staff were amazing and really looked after her.
Thank you to all at Coombe Hill.
Reply from Tammy Sirilli, Client Liaison Manager at Signature Coombe Hill Manor

Thank you for taking the time to submit your feedback. We are so glad that your Mum has recovered well and was able to return back to her own home. She will be missed at Coombe and is always welcome back in future, even if for a cup of tea and a visit. Wishing you all the best.

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Review from Tessa H (Daughter of Resident) published on 13 September 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mum was a resident at Coombe Hill Manor for five years from the age of 92 when she started to get anxious about running her own home. I couldn't think of a better place for her to be to spend the last five years of her life. When she first moved there, she was more able and loved the numerous activities
and outings, which happen every day. She loved the high standard of cooking (she was quite a gourmet chef herself), the beautiful garden and the camaraderie of other residents and staff. She enjoyed having her own apartment with familiar furniture from her old house and all the facilities that the home had to offer, e.g. hairdressing, chiropody, film shows, exercise classes, etc.
Latterly, when she was less able and getting very confused, the most important part to me was the care and attention she received - not just physically but emotionally. The staff couldn't have been more kind, caring, considerate and efficient. It gave me great comfort that she was in such an amazing place.
Reply from Tammy Sirilli, Client Liaison Manager at Signature Coombe Hill Manor

We are so sorry for your loss; Mum will be missed by the staff and residents. Thank you for the lovely feedback provided; we will be sure to share it with the team. We wish you and the family all the best going forward.

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Review from Dave M (Power of Attorney of Resident) published on 18 August 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
I have Power of Attorney for a family friend and needed to find a care home for her at short notice. Fortunately, she was able to go to Coombe Hill Manor quickly, initially for respite care, which then became full-time residential care. This was a big upheaval for her, but she was received in a sensitive,
caring and professional way. The home is clean and tidy, the staff welcoming and friendly, and the food is excellent. My friend always looks fresh, clean and well looked after. Her medical care is first-rate. I feel that she is monitored in a sensitive way, and her changing needs are accommodated accordingly. I would be happy to recommend Coombe Hill as a place of excellent care.
Reply from Tammy Sirilli, Client Liaison Manager at Signature Coombe Hill Manor

Thank you for taking the time to submit your review. We are so glad to have her with us as a full-time resident now, and we are glad to hear she has settled in well. Our team will continue to support her as any needs change over time.

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Review from S C (Daughter of Resident) published on 18 July 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother stayed at Coombe Hill Manor for a two-week respite break. She was very much welcomed by the staff and residents. She had everything that she needed. The garden was an extra bonus. She also came back with a lovely painting, which she painted, at the arts and crafts group activity. This has
now been framed and is the pride of place in her living room at home. A very big thank you to all the staff that looked after Mum.
Reply from Jane Knight, Client Liaison Manager at Signature Coombe Hill Manor

Many thanks for taking the time to share your experience with us. It means a lot to the team here at Coombe and really helps other families seeking care for their loved ones.

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Review from L T (Daughter of Resident) published on 22 June 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother has been at Coombe Hill Manor for a year. She has quite severe dementia. The staff at Coombe are extremely patient and kind. My mum is always treated with dignity and sensitivity. She has a lovely room which is always clean and tidy. The food is good, and her changing dietary needs are catered
for. My mum loves going to the garden which is beautifully maintained. The activities provided are wonderful, and there are also trips out. The staff have done an amazing job in coping with the ever-changing rules of Covid and the difficulties this has caused. I would have no hesitation in recommending Combe Hill Manor as an excellent care home.
Reply from Jane Knight, Client Liaison Manager at Signature Coombe Hill Manor

Thank you for taking the time to share your experiences. Our staff always appreciate such positive feedback and other families and friends can be reassured that making this decision can result in peace of mind.

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Review from Nadia H (Daughter of Resident) published on 22 June 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
I, together with my family, felt very conflicted about sending our 83-year-old mother, who has been suffering from dementia for a couple of years into a care home. However, after in-depth research, we found Coombe Hill Manor, and we are so pleased we did. We could not ask for better care. Apart from
the very smart and comfortable building with the most beautiful garden. The carers are all lovely and genuinely interested in their residents and go above and beyond to ensure they are happy. There is a wonderful schedule of activities for all tastes and all levels, as well as trips out and what has been so important to us is the regular communication we get from the home together with photos and videos involving us in our mother's day-to-day life. We have been very happy, so far, and our mother has settled in very well. Our minds are at rest knowing our mother is receiving the best possible care.
Reply from Jane Knight, Client Liaison Manager at Signature Coombe Hill Manor

Thank you so much for your kind words; it means so much to our staff and helps other families when you share your personal experience. It means a lot to so many people.

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Review from Richard A (Son of Resident) published on 15 June 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
Great care, attention and excellent all-round service from the team at Signature Coombe Hill Manor; really helped my father make a strong recovery and get back on his feet over two weeks of respite care following discharge from the hospital.
Reply from Tammy Sirilli, Client Liaison Manager at Signature Coombe Hill Manor

Thank you so much for your positive feedback. Your father has been such a pleasure, and we are so happy to see that he has done so well. He will be missed by the care team and is welcome back any time he needs support in future.

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Review from M D (Son of Resident) published on 12 May 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mother had recently had an accident, breaking her ankle, feeling very down and lonely. Coombe Hill Manor has really helped her recover; see some smiles on her face!
Reply from Tammy Sirilli, Client Liaison Manager at Signature Coombe Hill Manor

Thank you for taking the time to submit your review. We are so glad to hear that your mother's respite stay with us assisted with her recovery and that she is doing well.

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Review from M F (Daughter of Resident) published on 9 May 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
Our mother came to Coombe Hill Manor in very difficult circumstances. The staff treated her with respect and were very patient with her, even though she was a very difficult resident. The food is fantastic, and we always looked forward to eating there. They went above and beyond and made things as special
as they could for her. They celebrated her birthday when we couldn't and kept the home Covid free, which I find incredible. We are so grateful for the attention to her care towards the end when the staff and nurses were so attentive and made sure she was comfortable, and for this, we are particularly grateful.
My mother was kept safe, and we could not have asked for more.
Reply from Tammy Sirilli, Client Liaison Manager at Signature Coombe Hill Manor

Thank you for taking the time to submit your review and for the lovely feedback that we will pass on to our team at Coombe. We are very proud to have achieved the highest accreditation awarded for excellence in end of life care. It is always a privilege to support families through all the stages of their loved one's care.

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Review from Shirley J (Respite Resident) published on 20 April 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Coombe Hill Manor is a first-rate care home - it is like a hotel with the staff all being caring and friendly. They welcome you with your first name and always offer to help in any way. The food is nice, activities varied and offer all home comforts. I have enjoyed my 6-week respite stay.
Reply from Tammy Sirilli, Client Liaison Manager at Signature Coombe Hill Manor

Thank you very much for the positive feedback; we are so glad that you enjoyed your respite stay with us.
We will pass these comments onto our team, as they are always working towards ensuring the best possible experience for our respite residents no matter the length of their stay with us.

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Review from P W (Friend of Resident) published on 1 April 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
When I realised that two friends need quality care in good surroundings, we visited several places, but after coming to Coombe Hill, the decision was easy to make. The client liaison manager was so very helpful in sorting everything out so efficiently and quickly, and it was a pleasure to have dealt
with her. Sadly one of my friends was moved back to the hospital where he died shortly after admission. The kindness shown to us all was incredible, and I have no hesitation in highly recommending Coombe Hill, thank you.
Reply from Jane Knight, Client Liaison Manager at Signature Coombe Hill Manor

Thank you so very much for your heartfelt comments and for taking the time to share them. It means a great deal to our team and really helps others friends and families.

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Review from Malcolm M (Son of Resident) published on 15 March 2022 Submitted via Website • Report
Overall Experience 4.0 out of 5
My parents would both have been at the difficult end of the spectrum of residents of any care home. I believe the staff were very patient in dealing with them, and several individuals went to considerable trouble to improve their contentment. One always had the sense of thorough and diligent management.
Liaison with key relations was always helpful and down-to-earth.
Reply from Tammy Sirilli, Client Liaison Manager at Signature Coombe Hill Manor

Thank you for taking the time to submit your feedback. Our professional and passionate team are always focused on providing the best experience for each resident at Coombe Hill Manor.

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Review from Clare W (Relative of Resident) published on 15 March 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
My aunt had a short period of respite care in February 2022. he was initially very unsettled but soon got into a happy routine and was very well looked after and cared for. We hope that she will be able to return as a resident shortly - she misses the routine, the great activities, and the kindness
of the staff, all of whom, she liked very much. The respite accommodation was clean, fresh and comfortable.
Reply from Tammy Sirilli, Client Liaison Manager at Signature Coombe Hill Manor

Thank you for taking the time to submit your review. We are so glad to hear your aunt enjoyed her stay with us and look forward to having her back with us again when she is ready.

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Review from Averil B (Daughter of Resident) published on 15 March 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother moved into Signature from Scotland to be near family and settled very quickly. She is so happy and loves all the activities and social opportunities they provide. The staff are caring and enthusiastic and are willing to go the extra mile - my mother definitely considers them to be her friends.
The home has a wonderful, bright, cheery atmosphere, and it is a joy to visit her and eat their yummy cakes. On that note, the food is absolutely delicious. My mother looks forward to every meal and especially loves the soups. We couldn’t have asked for a better place for mum to be living in.
Reply from Tammy Sirilli, Client Liaison Manager at Signature Coombe Hill Manor

Thank you for taking the time to submit your review. It is always lovely to hear positive feedback on a resident's stay that can be shared with other families considering care at Coombe Hill Manor. We will pass this onto our team.

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Current Review Score: 9.8 (9.846)

Overview of Review Score

The Review Score of 9.8 (9.846) out of 10 for Signature Coombe Hill Manor is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.8 out of 5 from 33 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 33 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.846 for Signature Coombe Hill Manor is calculated as follows: ( (335 Excellents x 5) + (50 Goods x 4) + (5 Satisfactorys x 3) ) ÷ 390 Ratings = 4.846
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Signature Coombe Hill Manor is based on 33 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 104 registered maximum number of service users is 20.8, which has been reached with 33 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 5 Oct 2022

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Outstanding
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (18)

Meet the Team (6)

Sonya

Sonya Fenwick

Job Title: General Manager Joined: 2015

I am a registered nurse, having qualified in South Africa after completing the 4-year integrated Nursing Course, and I specialised an additional year in Mental Health. I have worked for one of Bupa’s biggest nursing homes for the last 15 years, in the capacity of a Nurse, Clinical Services Manager, Training Coordinator and, recently, as the Deputy Manager. During this time, I studied Dementia at Kingston University and also gained my mentorship qualifications at City University. I also facilitated the home's entry into the Gold Standards Framework for End of Life care in care homes and they were awarded Beacon status - which is the highest accolade awarded to a home in this field. The home still holds this award. I joined Coombe Hill Manor as Care Services Manager. I am passionate about resident care and ensuring that high standards are reached and maintained. Every person living in our community has a voice and we are here to support their choices while respecting their dignity and providing them with the support they need to start a new life at Coombe Hill Manor.

Mark

Mark Luxford

Job Title: Client Liaison Manager Joined: 2020

I joined Signature in 2020 and thoroughly enjoy showcasing Coombe Hill Manor to prospective residents and their loved ones. The home has organically grown from strength to strength over time and has built an impressive reputation for delivering premium care coupled with exceptional hospitality services. Our strategy around person-centred care is not only amplified through our robust and bespoke care plans but also a range of meaningful resident activities both internally and externally. With so many features on offer including fine dining and wellbeing facilities, I look forward to welcoming you to our award-winning home some time soon.

Monika

Monika Patel

Job Title: Client Liaison Manager

As Client Liaison Manager, I am your first point of contact when you make an initial enquiry. I am committed to handling your enquiry with care and integrity, supporting you and any loved ones throughout the process, from initial viewing to move-in, and offering my full support, trust and guidance, as well as a listening ear. Having spent most of my career working within the banking and finance sector, my years working in social care have been very enlightening for me. I have learnt so much about elderly care and continue to learn something new each day. I have also had the honour of meeting some wonderful people and it has been a privilege to be part of their personal journey. I can truly say that this is the best job in the world, where each day brings a new challenge and experience.

Justyna

Justyna Johnson

Job Title: Dementia Care Manager Joined: 2013

I am originally from Poland, and I have been in health sector for over 10 years. I have a passion for dementia care and it is my belief that all people living with dementia can lead a happy and fulfilled life in the right environment. My role as Dementia Manager in our Auguste community is to support the care team in delivering exceptional and passionate person-centred care to our residents with a focus on suitably stimulating activities in a pleasant homely environment. I believe that dementia is seen not as an end to people’s lives, but the start of a new journey to life.

Lynne

Lynne Arenas

Job Title: Clinical Services Manager Joined: 2024

I have provided advanced medical-surgical nursing services for over 15 years, in both NHS and the private sector. I worked as a Director of Nursing, Clinical Director, and a Band 8a Senior Nurse, with extensive training in critical care and high-dependency units. I pursued pre- and post-graduate education at the Florence Nightingale School of Nursing and Midwifery, King’s College London for an MSc in Gastrointestinal Nursing amongst others and at City University, London as an Advanced Nurse Practitioner. I am passionate about my work and dedicated to creating a more positive experience for our service users and their loved ones. Being with Signature as a Clinical Services Manager, I am instrumental in maintaining and improving the ethos of the home as well as supporting our team members in their professional development.

Riona

Riona Scannell

Job Title: People Services Manager

I have been working at Signature Coombe Hill Manor since March 2018. Working in a care setting was new to me, having been in the Banking sector all of my working life, but I have to say that I have fallen in love with the care sector! The first time I came to Coombe Hill Manor was for an interview for my current role. From the minute I walked in the front door, I was met with smiles and a feeling of warmth - I felt at ease even though I had an interview to undergo! Since then, I have been in awe of how deeply team members and management care about what they do. One of my responsibilities is to recruit staff for the home. The team and I ensure we recruit people who will embrace the Signature values so that our residents can continue to expect high levels of care and service excellence.

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