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- Signature at Coombe Hill Manor care home







Signature at Coombe Hill Manor is an established home situated in the beautiful surroundings of Kingston-Upon-Thames. The home is purpose built and offers exceptional accommodation, which is affordable and of a very high standard. Headed up by a very experienced General Manager, the team at Coombe Hill Manor offers a very warm welcome to all - it is a care home like no other in the area.
Coombe Hill Manor...
Care Provided by Signature at Coombe Hill Manor
Primary Care Categories
- Older Person Care
- Dementia
- Physical Disability
- Visual / Hearing Impairment
Length of Stay
- Permanent Care
- Respite Care
Care Types Provided
- Residential Care
- Nursing Care
- Dementia Residential Care
- Dementia Nursing Care
- For a maximum of 104 Service Users
Dementia Care TypesMild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
Mild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
- Mild Dementia
- Moderate Dementia
- Advanced/Complex Dementia
Other Care Provided
- Parkinson's Disease
- Stroke
- Palliative / End of Life Care
- Convalescent Care
Facilities
- Own Furniture if required
- Pet Friendly (or by arrangement)
- Close to Local shops
- Near Public Transport
- Minibus or other transport
- Lift
- Wheelchair Access
- Gardens
- Bar/Café
- Residents Kitchenette
- Phone Point in own room
- Television point in own room
- Residents Internet Access
Funding & Fees
Weekly Charges per Person
The price(s) shown are provided by the care home. Contact Signature at Coombe Hill Manor for full pricing details and T&Cs.
Contact Signature at Coombe Hill Manor to confirm what's included and get a personalised quote:
Funding Types Accepted
- Self-Funding (Private)
- Local Authority with Top-up
- Local Authority
- NHS Continuing Healthcare (CHC)
Support you may be entitled to
- If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £267.68 per week and is usually paid directly to the care home.
Good to Know
Group / Owner
- Signature Senior Lifestyle Ltd
- Private Owned
Person in charge
- Sonya Fenwick(General Manager)
Local Authority / Social Services
Admission Information
- Ages 65+
Care Home Design/Build
- Purpose Built: Yes
- Last Refurbishment: 2014
Room Information
- Single Rooms (74)
- Couples/Companion Rooms (15)
- Single Rooms with ensuite Wet Room (74)
- Couples/Companion Rooms with ensuite Wet Room (15)
Visiting
- Welcome walk-ins 7 days a week and where possible the home request visitors call in to make an appointment. Client Liaison Managers are available Monday-Friday for a full personal tour. Please book a visit on the home's website to arrange this.
Parking
- Parking is available for guests and visitors on site, in the courtyard.
Signature at Coombe Hill Manor Reviews (140)
Signature at Coombe Hill Manor has a Review Score of 9.8 (9.849) out of 10, based on 22 reviews in the last 2 years.
Over all time Signature at Coombe Hill Manor has 140 reviews.
Fantastic. Very caring and always cheerful staff. Good food and restaurant staff, especially two staff members in particular. In many ways, I am sorry to be leaving, but I look forward to being in my own home again.
Hello, many thanks for taking the time to review our care home. We are delighted to hear that our dining is a stand-out factor for your loved one. Our residents deserve the best and we ensure that they receive this from a wide variety of high quality suppliers. Thank you for your recognition of this and your kind words will be passed on to our dining team and the rest of the care team.
My father has been resident at Coombe Hill Manor since soon after it opened nine years ago and we are so pleased that he has been able to spend his latter years in such a supportive, friendly and caring community. He has been so happy at Coombe, living quite an active life initially, with the care received adapting seamlessly to his changing needs. The staff, from the management down, are all so attentive, cheerful and go out of their way to ensure the physical comfort and mental well-being of the residents, always treating those in their care with dignity. There is an overwhelming atmosphere of mutual respect across the generations, which is exceptional. There is a great sense of community, with family and friends always made to feel welcome whether just visiting or included in events. Of course the facilities are five star; the suite, dining rooms, cinema and gardens. Coombe Hill Manor really is a special place and we, as a family, are so grateful to have found it.
Thank you very much for your review, it means such a lot to everyone who comes into Coombe every day to work with and for our residents. Every day is different and it is a great pleasure to get to know so many extraordinary residents who have lived such interesting lives.
The complete experience has been exceptional:
- Initial discussions about becoming a resident were dealt with extremely professionally and efficiently, and all information was completely clear.
- The room/apartment was modern and clean, and the ability to put my father's own furniture in (using reliable transport) made the place feel like home immediately.
- Exceptional care is given by all staff; nurses, careers, handymen, and management could not be faulted - all treated my father (and indeed my brother and me) with the utmost respect and empathy.
- Facilities at Coombe Manor Hill are excellent, from food and restaurants to activities and, indeed, the ease of getting around.
All in all, my father, brother and I have nothing but praise for the Coombe Hill Manor staff, ambience and overall caring service they provide.
Thank you so much for your review. I will share this with all the staff, who will be delighted with your positive review. You have included everyone. It means a gear deal to all of the team here, and we are delighted that you all felt so welcome and part of the Coombe family.
I had no idea when we booked the room that there would be so many carers; the care provided exceeded our expectations. They are always smiling and happy.
All medication issues were sorted for Mum during her stay.
The food was lovely. Snacks are available throughout the day.
The reception team could not do enough for you at all times.
The maintenance team ensured Mum had everything working in her large room with a kitchenette.
She loved the cinema where a wide range of films can be seen.
She had her hair done weekly, and also a great pedicure made her feel more herself.
We can’t thank everyone enough.
She was made to feel special, and I’m sure she will return at some point.
Thank you so much for your review; it was such a pleasure to see your Mother thrive and blossom after her hospital stay, and our staff will be over the moon at your fabulous comments. You have truly included everyone here at Coombe, and that is what makes our home so special for all of us who work here for our residents.
There is a high standard of cooking and excellent facilities with a restaurant, coffee shop and bistro. In addition, there are lounges and a salon.
Thank you so much for taking the time to write this very positive review. The staff will be delighted that your mother has settled in so well with us, and we are pleased that you feel this has improved the quality of her life.
I would like to thank the team at Coombe Hill Manor for looking after my friend, who has been staying there since January 2023. Staff are friendly, compassionate and attentive. The accommodation is beautiful, clean and kept neat at all times. Her apartment is spacious with earthy colour furniture, which feels very calm. They have a good range of activities, and residents are encouraged to participate. The food is good. My friend is physically and emotionally stronger and in a much better place since she moved to this care home.
Thank you so much for taking the time to review us; it is always rewarding to hear about your personal experience, and it means a lot to our staff.
We felt she could not have been better cared for. Family and friends visited - which Coombe Hill made as convenient as possible in view of the difficult lockdown conditions in place at the time.
Every effort was made to keep myself and our sons informed as to my wife's welfare and our attending the home for periodic discussions with management and staff.
It was noticeable that my wife and her surroundings were always clean and tidy and that she received the required assistance with eating. She was encouraged to participate in a variety of activities for as long as she was able to do so.
On behalf of myself and my family, I am happy to recommend Coombe Hill Manor for those who, unfortunately, are not in good health and need care home facilities.
Thank you so much for your heartfelt comments and the great care you have taken in writing such a thoughtful review. It means such a lot to our care team, and I will share this with them; it will be greatly appreciated.
She enjoyed meeting people and making new friends. Because there is a separate Dementia wing, the residents in the main part are not suffering from bad memory loss.
The food was varied, and I thought very good. My mother complained from time to time, but she was one of life's complainers.
The apartment was beautiful, and she loved it. A double bedroom, sitting room with kitchenette, and ensuite shower room. Plus a balcony.
The activities are so varied with something to suit most. She loved the games (scrabble, countdown, categories), exercise classes, live music and singalongs.
The care and nursing staff were amazingly kind.
For half her time there, it was in Covid lockdown, but I could visit every day as I was her designated essential caregiver.
Sadly she died in December.
Thank you so much for your very positive comments; it means such a great deal to all of our staff, whether carers, food and beverage or activities, everyone in fact. I will share this with everyone at Coombe; they will be delighted.
My sister and I were initially concerned about moving our father, with his agreement, into a care home and after searching high and low, I finally chanced upon Coombe Hill Manor. To say it was a delightful surprise is an understatement. As soon as we walked through the door, we knew we had found the right place. The residents we met were happy, contented and obviously very well cared for. They also had daily activities, which meant they were constantly stimulated rather than sitting bored and ignored in a dark corner. The staff were enthusiastic, friendly, charming and patient with the residents. Our father has now been at Coombe Hill since early September and has well and truly settled in. He calls the care home a hotel, and quite frankly, I'd be happy to stay there for a while: it's clean, beautifully decorated and has a stunning garden. Congratulations to all the staff; you are doing a fab job!
Thank you for taking the time to submit your feedback. We are glad to hear that your father has settled in and is doing so well with us. We know how important it is for families to have peace of mind that they have found the right home for their loved one and to see them happy. We will pass this wonderful feedback on to our team.
Sometimes the food is not hot enough. All servers in the restaurant are very helpful, polite and cheerful.
Thank you for taking the time to submit your review. We are so glad to hear the positive feedback on your comfortable environment and cheerful care. We are always looking at ways we can improve our services and will take your restaurant feedback on board and share with the team.
Whenever I visited the resident, they were always well looked after, with a good ratio of staff to residents and lots of care and attention given to ensure they were comfortable and involved.
Thank you very much for taking the time to review Coombe Hill Manor it is always so pleasing to have positive comments and I will make sure this is shared with the team who looked after your friend.
My 90-year-old father was a resident at Coombe Hill Manor for a month of respite care following a crack to his pelvis resulting from a fall at home. I couldn't think of a better place for him to recuperate before going back to his own home. The management team at the home handled his arrival from the hospital really smoothly, and the nursing staff and care team were kind, caring, considerate and efficient. They treated Dad with respect and dignity. The one-bedroom apartment he stayed in was very warm, clean, spacious, well-maintained and comfortable. The food was excellent, varied and nutritious. We always felt welcome to visit, which was important in maintaining his morale. I would not hesitate to recommend Coombe Hill Manor to someone looking for professional respite care for a loved one.
Thank you so much for taking the time to write this review for us here at Coombe. It was such a pleasure to meet your father and get to know you and your brother too. I am delighted that he made such an impressive recovery and that you all felt so welcome. I will share your comments with our team,...
My mother really enjoyed having her own apartment, and the staff were amazing and really looked after her.
Thank you to all at Coombe Hill.
Thank you for taking the time to submit your feedback. We are so glad that your Mum has recovered well and was able to return back to her own home. She will be missed at Coombe and is always welcome back in future, even if for a cup of tea and a visit. Wishing you all the best.
Latterly, when she was less able and getting very confused, the most important part to me was the care and attention she received - not just physically but emotionally. The staff couldn't have been more kind, caring, considerate and efficient. It gave me great comfort that she was in such an amazing place.
We are so sorry for your loss; Mum will be missed by the staff and residents. Thank you for the lovely feedback provided; we will be sure to share it with the team. We wish you and the family all the best going forward.
I have Power of Attorney for a family friend and needed to find a care home for her at short notice. Fortunately, she was able to go to Coombe Hill Manor quickly, initially for respite care, which then became full-time residential care. This was a big upheaval for her, but she was received in a sensitive, caring and professional way. The home is clean and tidy, the staff welcoming and friendly, and the food is excellent. My friend always looks fresh, clean and well looked after. Her medical care is first-rate. I feel that she is monitored in a sensitive way, and her changing needs are accommodated accordingly. I would be happy to recommend Coombe Hill as a place of excellent care.
Thank you for taking the time to submit your review. We are so glad to have her with us as a full-time resident now, and we are glad to hear she has settled in well. Our team will continue to support her as any needs change over time.
My mother stayed at Coombe Hill Manor for a two-week respite break. She was very much welcomed by the staff and residents. She had everything that she needed. The garden was an extra bonus. She also came back with a lovely painting, which she painted, at the arts and crafts group activity. This has now been framed and is the pride of place in her living room at home. A very big thank you to all the staff that looked after Mum.
Many thanks for taking the time to share your experience with us. It means a lot to the team here at Coombe and really helps other families seeking care for their loved ones.
My mother has been at Coombe Hill Manor for a year. She has quite severe dementia. The staff at Coombe are extremely patient and kind. My mum is always treated with dignity and sensitivity. She has a lovely room which is always clean and tidy. The food is good, and her changing dietary needs are catered for. My mum loves going to the garden which is beautifully maintained. The activities provided are wonderful, and there are also trips out. The staff have done an amazing job in coping with the ever-changing rules of Covid and the difficulties this has caused. I would have no hesitation in recommending Combe Hill Manor as an excellent care home.
Thank you for taking the time to share your experiences. Our staff always appreciate such positive feedback and other families and friends can be reassured that making this decision can result in peace of mind.
I, together with my family, felt very conflicted about sending our 83-year-old mother, who has been suffering from dementia for a couple of years into a care home. However, after in-depth research, we found Coombe Hill Manor, and we are so pleased we did. We could not ask for better care. Apart from the very smart and comfortable building with the most beautiful garden. The carers are all lovely and genuinely interested in their residents and go above and beyond to ensure they are happy. There is a wonderful schedule of activities for all tastes and all levels, as well as trips out and what has been so important to us is the regular communication we get from the home together with photos and videos involving us in our mother's day-to-day life. We have been very happy, so far, and our mother has settled in very well. Our minds are at rest knowing our mother is receiving the best possible care.
Thank you so much for your kind words; it means so much to our staff and helps other families when you share your personal experience. It means a lot to so many people.
Great care, attention and excellent all-round service from the team at Signature Coombe Hill Manor; really helped my father make a strong recovery and get back on his feet over two weeks of respite care following discharge from the hospital.
Thank you so much for your positive feedback. Your father has been such a pleasure, and we are so happy to see that he has done so well. He will be missed by the care team and is welcome back any time he needs support in future.
My mother had recently had an accident, breaking her ankle, feeling very down and lonely. Coombe Hill Manor has really helped her recover; see some smiles on her face!
Thank you for taking the time to submit your review. We are so glad to hear that your mother's respite stay with us assisted with her recovery and that she is doing well.
Regulatory Rating
Care Quality Commission (CQC) Rating
Date: 05 October 2022Good
- CaringGood
- EffectiveGood
- ResponsiveOutstanding
- SafeGood
- Well-ledGood
Inspection ratings
We rate most services according to how safe, effective, caring, responsive and well-led they are, using four levels:
- Outstanding - The service is performing exceptionally well.
- Good - The service is performing well and meeting our expectations.
- Requires Improvement - The service isn't performing as well as it should and we have told the service how it must improve.
- Inadequate - The service is performing badly and we've taken action against the person or organisation that runs it.
- Not rated - we have not yet rated this area of the service, this is normally because the assessments we have carried out have been focused on other key questions.
Bed Vacancies
Please contact us for latest vacancies.
News (0) & Events (0)
There are no news items for Signature at Coombe Hill Manor.
There are no upcoming events for Signature at Coombe Hill Manor.
Awards / Recognitions (19)
- 30 Jan 2026Recipient: Signature Senior Lifestyle Ltd
- 31 Jan 2025Recipient: Signature Senior Lifestyle Ltd
- 21 Nov 2024Recipient: Signature at Coombe Hill Manor
Accreditations
There are no accreditations posted yet for Signature at Coombe Hill Manor.
Meet the Team (5)

As Client Liaison Manager, I am your first point of contact when you make an initial enquiry. I am committed to handling your enquiry with care and integrity, supporting you and any loved ones throughout the process, from initial viewing to move-in, and offering my full support, trust and guidance, as well as a listening ear. Having spent most of my career working within the banking and finance sector, my years working in social care have been very enlightening for me. I have learnt so much about elderly care and continue to learn something new each day. I have also had the honour of meeting some wonderful people and it has been a privilege to be part of their personal journey. I can truly say that this is the best job in the world, where each day brings a new challenge and experience.

Growing up in a family of three nurses, it felt only natural to follow in their footsteps. I qualified in South Africa after completing a four-year Integrated Nursing Course at Tygerberg Hospital in Cape Town, becoming qualified in General Nursing, Midwifery, Psychiatry and Community Healthcare. Wanting to deepen my knowledge, I went on to specialise for an additional year in Mental Health.
After travelling and working across Europe, including Switzerland, Greece and Israel, I settled in the UK and spent 15 years with one of Bupa’s largest nursing homes, progressing through roles including Nurse, Clinical Services Manager, Training Coordinator and Deputy Manager. During this time, I studied Dementia at Kingston University, gained my mentorship qualification at City University, and led the home to achieve Gold Standards Framework Beacon status for End of Life Care, the highest accolade in this field, which the home continues to hold.
I joined Signature at Coombe Hill Manor as Care Services Manager and was appointed General Manager in June 2016. I am deeply passionate about resident care and ensuring the highest standards are reached and maintained. Every person in our community has a voice, and we are here to support their choices, respect their dignity, and provide the care they need to begin a new chapter at Coombe Hill Manor. Together with a wonderful team, we focus on creating meaningful moments, always asking, what else can we do, and providing true peace of mind for families.

I have over 16 years of experience delivering advanced medical and surgical nursing across both the NHS and private sector. Throughout my career, I have held senior leadership roles including Director of Nursing, Clinical Director and Band 8a Senior Nurse, with extensive training in critical care and high dependency settings. I completed my pre and post-graduate studies at the Florence Nightingale School of Nursing and Midwifery, King’s College London, including an MSc in Gastrointestinal Nursing, and trained as an Advanced Nurse Practitioner at City, University of London.
I am deeply passionate about my profession and committed to creating a positive, compassionate experience for our residents and their families. In my role as Clinical Services Manager at Signature, I play a key part in upholding and enhancing the ethos of the home, while supporting and developing our team to deliver the very highest standards of care.

I started my career in care after graduating from university in 2018, and I became a carer whilst figuring out what I wanted to do long term, but after a few weeks, I knew I wanted to progress my career in the care sector. Shortly after this, I became a Care and Training Practitioner, progressing to Care Coordinator and then became a Registered Branch Manager with the CQC in a span of 3 years in domiciliary care in Wimbledon. I absolutely loved making a difference to people’s lives every day in their homes, but I wanted to expand my knowledge and experience within the care home sector. Since the moment I walked into Coombe Hill Manor, I was greeted by smiles and warmth from team members and our residents. Truly, the residents are at the heart of everything here, and the team really care about making Coombe Hill a lovely place to live.

I fell in love with hospitality when I first set foot behind a bar 20 years ago and felt compelled to pursue a career in the industry. I graduated from the University of Surrey in 2009 with a BSc in International Hospitality Management and spent the early years of my career working in hotels and events. Out of sheer curiosity, I joined Signature in 2012 to explore what hospitality could look like within the care sector, and I quickly felt I had found my calling. Blending five-star hotel service with such an exceptionally high standard of residential and nursing care has been an exciting and rewarding challenge for over 10 years now. The greatest reward in what I do is having the opportunity to make people feel special. To do this for the residents and team members within Signature Homes is a privilege that I hold very close to my heart.
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