Signature Coombe Hill Manor

190-196 Coombe Lane West, Kingston upon Thames KT2 7EQ
Review Us
9.9 134 Reviews
  • Signature Coombe Hill Manor, Kingston upon Thames
Signature at Coombe Hill Manor is an established home situated in the beautiful surroundings of Kingston-Upon-Thames. The home is purpose built and offers exceptional accommodation, which is affordable and of a very high standard. Headed up by a very experienced General Manager, the team at Coombe Hill Manor offers a very warm welcome to all - it is a care home like no other in the area.

Coombe Hill Manor is proud to offer two fully licensed restaurants, the menu being dictated by current residents and an in-house café for residents and visitors to enjoy afternoon tea and homemade cakes. There is also a large Wellbeing and Lifestyle Team which provide trips out, visiting speakers, performers and activities. There is also an in-house hair salon, spa and treatment room.

A typical one bedroom suite offers a bedroom and separate lounge and kitchen with a full en-suite wet room. It is unique in that the home offers double the space of most care homes and it is ideal for those wanting extra room or for couples who want to stay together. There are also smaller studios for those who prefer something more cosy. The rooms come unfurnished allowing residents to bring those special objects, which helps the settling in process.

Residents range from those who are relatively independent and still drive through to those who require full nursing, dementia or end of life care. Coombe Hill provides discreet support in a place which is not institutional and as much like home as possible.
Show Signature Coombe Hill Manor on the Map

Care Provided by Signature Coombe Hill Manor

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 104 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • Convalescent Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: from £1895

These prices are only a guideline, please contact Signature Coombe Hill Manor to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Person in charge

  • Sonya Fenwick (General Manager)

Local Authority / Social Services

Admission Criteria

  • Open
  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes
  • Last Refurbishment: 2014

Room Information

  • Single Rooms (74)
  • Couples/Companion Rooms (15)
  • Single Rooms with Ensuite Wet Room (74)
  • Couples/Companion Rooms with Ensuite Wet Room (15)

Visiting

  • Welcome walk-ins 7 days a week and where possible the home request visitors call in to make an appointment. Client Liaison Managers are available Monday-Friday for a full personal tour. Please book a visit on the home's website to arrange this.

Parking

  • Parking is available for guests and visitors on site, in the courtyard.

Signature Coombe Hill Manor Reviews (134)

9.9

Signature Coombe Hill Manor has a Review Score of 9.9 (9.857) out of 10, based on 32 reviews in the last 2 years.
Over all time Signature Coombe Hill Manor has 134 reviews.

Overall Experience
  • 126
  • 8
  • 0
  • 0
  • 0
Date Published
  • 134
  • 6
  • 14
  • 32
  • 102
Reviewer Connection to Signature Coombe Hill Manor
  • 50
  • 29
  • 16
  • 11
  • 6
  • 4
  • 3
  • 3
  • 2
  • 2
  • 1
  • 1
  • 1
  • 1
  • 1
  • 1
  • 1
  • 1
Total of 134, showing 21-40
Review from J B (Son of Resident) published on 10 June 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
Mum has been a resident at Coombe Hill for 18 months. I delayed writing a review based on prior experiences with my parents in other care homes, as standards can vary significantly over time and CQC snapshots taken every few years cannot capture the nuance needed to identify truly outstanding homes.
Based
on our experiences, I can confidently say that Coombe is exceptional in all the areas that matter most to residents and their families. The excellence begins with the staff, led by the manager, but everyone we interact with is incredibly kind, conscientious, and compassionate. The consistency of high standards attention to detail, and proactive engagement over the past 18 months gives me great reassurance that Mum is in safe hands.
Given her condition, there may be a rocky path ahead but I have peace of mind that she will be well cared for. I couldn't ask for anything more and am deeply grateful to the Coombe team for their dedication and commitment to providing outstanding care to its residents.
Reply from Monika Patel, Client Liaison Manager at Signature Coombe Hill Manor

Thank you very much for such a heart warming review! It is a pleasure to care for your mother and we're glad to hear about the progress that she has made since being her. As always, please let us know if there's anything further we can do to assist.

  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from D B (Daughter of Resident) published on 28 May 2024 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Our father recently took up residence. We have been extremely happy with the level of care. The facilities are excellent and the staff are approachable and caring. The communication between the staff and the residents and their families is reassuring. We would not hesitate to recommend Coombe Hill Manor
to other friends and family.
Reply from Mark Luxford, Client Liaison Manager at Signature Coombe Hill Manor

Thank you for submitting this review, your kind words and positive feedback means a lot to the team at Coombe Hill Manor.

  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from W S (Resident) published on 14 May 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The best place to be. I love it.
Reply from Mark Luxford, Client Liaison Manager at Signature Coombe Hill Manor

We really appreciate you finding the time to submit this 5 Star review. Rest assured your comments will be passed on to the team; this will mean a lot to them.

  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Z R (Resident) published on 14 May 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I like living here as it is very nice and the staff are very helpful.
Reply from Mark Luxford, Client Liaison Manager at Signature Coombe Hill Manor

Thank you for submitting this 5 star review. Your kind comments and feedback are really appreciated.

  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Roisin S (Daughter of Resident) published on 8 May 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
Coombe Hill is a wonderful, happy place. My Dad has been here for six months and the progress that he has made in that time, following a stroke, is remarkable. Mark made the whole process of moving my Dad in seamless and stress-free. He could not have been more helpful and compassionate. The activities
and exercises classes on offer are wide-ranging to suit a variety of interests. There is also enough space to be as private as you wish. The daily menu offers a huge range of choices and the standard of food, which I have sampled many times, is excellent. The staff are warm, gentle and respectful with an excellent sense of humour. I feel my dad is in very good hands and I often tell him how spoilt he is (particularly on his birthday when everyone made such a fuss of him)! I have found the team very responsive to any queries or requests that I have, in person, by phone or by email.
Reply from Mark Luxford, Client Liaison Manager at Signature Coombe Hill Manor

Thank you so much for writing such a wonderful 5-star review, your positive comments and kind words are truly appreciated. This means a lot to the team and hopefully will assist others who are seeking a similar experience for their loved ones.

  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Elizabeth R (Daughter of Resident) published on 8 April 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Signature Coombe Hill Manor proved to be the perfect place for Dad to recuperate after a hip fracture. Staff were incredibly helpful when we first enquired and were able to give us flexibility as we weren't sure exactly when he would be discharged from hospital. The care he received was fantastic and
all staff treated him respectfully and kindly. The range of activities is excellent. He was really quite sad to be leaving. As visitors, we were always greeted by very welcoming staff. Communication, when he needed GP treatment, was very good.
Reply from Mark Luxford, Client Liaison Manager at Signature Coombe Hill Manor

Thank you so much for finding the time to write this five-star review, this is greatly appreciated. Your kind words and positive feedback will be shared amongst the team.

  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Ed S (Son of Resident) published on 5 February 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother was in Coombe Hill for some respite care. The staff were so kind, caring and compassionate, as well as always having a smile - the quality of care was outstanding from all of them. The facilities were extremely good, and always something going on for the residents while allowing them the freedom
to join in or not. Friends and family are made to feel part of the community there.
Reply from Mark Luxford, Client Liaison Manager at Signature Coombe Hill Manor

Thank you so much for all your kind words and positive responses here resulting in this 5-star review. This means a lot to the dedicated team here at Coombe Hill Manor, who always strive to go that extra mile.

  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from S M (Daughter of Resident) published on 29 January 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Our mum came to you in November 2023 after four and half months in hospital. We were all impressed by your kindness and professionalism, food, activities and lovely environment.
Sadly, Mum died on New Year's Eve very peacefully. We are grateful to you for a dignified last chapter in her life.
Reply from Mark Luxford, Client Liaison Manager at Signature Coombe Hill Manor

Thank you so much for finding the time to write this review; your kind words are truly appreciated. Our thoughts remain with you and the rest of the family - best wishes from everyone at Coombe Hill Manor.

  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Faith L (Daughter of Resident) published on 18 January 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
My father was really well looked after in the two years he was at Coombe Hill Manor. The facilities are excellent, everything seems to run very smoothly, but most of all it is the staff who are truly outstanding. All the staff I met over the two years were so kind and compassionate. I am so grateful.
Thank you.
Reply from Monika Patel, Client Liaison Manager at Signature Coombe Hill Manor

Dear Faith, thank you very much for the lovely review. It was a pleasure to have your father at our home; he was a wonderful man and is dearly missed by us all at Coombe Hill Manor.

  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from K J (Daughter of Resident) published on 21 December 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother was a resident for over five years. Everything about Coombe Hill Manor is excellent, from the facilities and surroundings to the food and activities. But what makes it really stand out is the wonderful staff. The final month of my mother's life involved palliative care, and she was able to
return from the hospital to be looked after in familiar surroundings. The love and care that she was shown by everyone during those last four weeks was beyond magnificent, and it made it feel as though she was being looked after by her own family.
Reply from Monika Patel, Client Liaison Manager at Signature Coombe Hill Manor

Thank you very much for your kind words. Your mother was a remarkable lady who made a lasting impression on anyone who had the pleasure of meeting her. She will forever be remembered and deeply missed.

  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from A L (Daughter of Resident) published on 27 November 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The staff have been absolutely fabulous, catering for my mother's every need and showing genuine care for her. Our family are really happy that she's being looked after so well by you all. Thank you so much!
Reply from Mark Luxford, Client Liaison Manager at Signature Coombe Hill Manor

Thank you so much for this positive review and kind words; this is truly appreciated by all at Coombe Hill Manor.

  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Paul B (Friend of Resident) published on 17 October 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
Excellent care, nursing, facilities and food. My friend was quite unwell when he arrived in March, but is now thriving. I have witnessed genuine care from the staff and they have always been helpful with my various requests. I enjoy visiting my friend as it feels like I'm on holiday!
Reply from Jane Knight, Client Liaison Manager at Signature Coombe Hill Manor

It is such a pleasure to see how your friend has improved since he first came to live with us, it really has been a remarkable recovery. It is wonderful to hear that you feel as if you are on holiday when you visit Coombe!

  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from John C (Son of Resident) published on 4 October 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
When my mother returned to Coombe Hill Manor after a serious operation to repair a fractured femur following a fall, the staff there were quite superb in swinging into action to facilitate her rehabilitation and recovery. Nothing was too much trouble, and my mother is now fully on the road to recovery.
I and my siblings take huge comfort in knowing that she is in very good, caring and, above all, capable hands.
The manager currently heads up a very impressive and professional team at Coombe Hill Manor who genuinely care about what they do. My mother feels very, very at home there. She has lived there now since this care home opened just over nine years ago.
Reply from Jane Knight, Client Liaison Manager at Signature Coombe Hill Manor

Thank you so much for your comments, which I will share with our team as they will appreciate your thoughts. It is always good to know that our residents and their families are so at home in Coombe, as this means a great deal to us all.

  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from C J (Resident) published on 6 September 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I am still a relatively new resident. It took me a while to settle in and I can honestly say that some 8 weeks later I am beginning to feel at home. The carers and staff have helped so much with this process. I was encouraged to take part in the activities and despite early resistance, I am enjoying
meeting fellow residents and there are activities to meet every need. Mostly there is freedom, no unnecessary rules, only friendships and help.
Reply from Jane Knight, Client Liaison Manager at Signature Coombe Hill Manor

Thank you so much for your kind words. I am so pleased that you are settling in so well now and that you are enjoying the activities provided. I will share your thoughts with our staff who will be pleased to hear your thoughts.

  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from H D (Respite Resident) published on 17 August 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Fantastic. Very caring and always cheerful staff. Good food and restaurant staff, especially two staff members in particular. In many ways, I am sorry to be leaving, but I look forward to being in my own home again.
Reply from Jen Walker, Reviews Team at Signature Coombe Hill Manor

Hello, many thanks for taking the time to review our care home. We are delighted to hear that our dining is a stand-out factor for your loved one. Our residents deserve the best and we ensure that they receive this from a wide variety of high quality suppliers. Thank you for your recognition of this and your kind words will be passed on to our dining team and the rest of the care team.

  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Helen E (Daughter of Resident) published on 15 August 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
My father has been resident at Coombe Hill Manor since soon after it opened nine years ago and we are so pleased that he has been able to spend his latter years in such a supportive, friendly and caring community. He has been so happy at Coombe, living quite an active life initially, with the care received
adapting seamlessly to his changing needs. The staff, from the management down, are all so attentive, cheerful and go out of their way to ensure the physical comfort and mental well-being of the residents, always treating those in their care with dignity. There is an overwhelming atmosphere of mutual respect across the generations, which is exceptional. There is a great sense of community, with family and friends always made to feel welcome whether just visiting or included in events. Of course the facilities are five star; the suite, dining rooms, cinema and gardens. Coombe Hill Manor really is a special place and we, as a family, are so grateful to have found it.
Reply from Jane Knight, Client Liaison Manager at Signature Coombe Hill Manor

Thank you very much for your review, it means such a lot to everyone who comes into Coombe every day to work with and for our residents. Every day is different and it is a great pleasure to get to know so many extraordinary residents who have lived such interesting lives.

  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Simon D (Son of Resident) published on 5 July 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
My father has been a resident at Coombe Hill Manor for the last month.
The complete experience has been exceptional:
- Initial discussions about becoming a resident were dealt with extremely professionally and efficiently, and all information was completely clear.
- The room/apartment was modern
and clean, and the ability to put my father's own furniture in (using reliable transport) made the place feel like home immediately.
- Exceptional care is given by all staff; nurses, careers, handymen, and management could not be faulted - all treated my father (and indeed my brother and me) with the utmost respect and empathy.
- Facilities at Coombe Manor Hill are excellent, from food and restaurants to activities and, indeed, the ease of getting around.
All in all, my father, brother and I have nothing but praise for the Coombe Hill Manor staff, ambience and overall caring service they provide.
Reply from Jane Knight, Client Liaison Manager at Signature Coombe Hill Manor

Thank you so much for your review. I will share this with all the staff, who will be delighted with your positive review. You have included everyone. It means a gear deal to all of the team here, and we are delighted that you all felt so welcome and part of the Coombe family.

  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Jane T (Daughter of Resident) published on 7 June 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother spent three weeks in Coombe Hill Manor after a 4-week hospital stay. She was pretty frail on admission, but thanks to the attentive and extremely caring nurses and carers, she left looking and feeling much stronger.
I had no idea when we booked the room that there would be so many carers;
the care provided exceeded our expectations. They are always smiling and happy.
All medication issues were sorted for Mum during her stay.
The food was lovely. Snacks are available throughout the day.
The reception team could not do enough for you at all times.
The maintenance team ensured Mum had everything working in her large room with a kitchenette.
She loved the cinema where a wide range of films can be seen.
She had her hair done weekly, and also a great pedicure made her feel more herself.
We can’t thank everyone enough.
She was made to feel special, and I’m sure she will return at some point.
Reply from Jane Knight, Client Liaison Manager at Signature Coombe Hill Manor

Thank you so much for your review; it was such a pleasure to see your Mother thrive and blossom after her hospital stay, and our staff will be over the moon at your fabulous comments. You have truly included everyone here at Coombe, and that is what makes our home so special for all of us who work here for our residents.

  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Richard B (Son of Resident) published on 10 May 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother moved into Coombe Hill Manor in February. From being shown the rooms available and discussions regarding the care package, the service has been exceptional. Moving there has improved the quality of her life, with a full range of activities, from professional musician recitals, outings and
other activities such as arts and films.
There is a high standard of cooking and excellent facilities with a restaurant, coffee shop and bistro. In addition, there are lounges and a salon.
Reply from Jane Knight, Client Liaison Manager at Signature Coombe Hill Manor

Thank you so much for taking the time to write this very positive review. The staff will be delighted that your mother has settled in so well with us, and we are pleased that you feel this has improved the quality of her life.

  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Lida M (Friend of Resident) published on 11 April 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
I would like to thank the team at Coombe Hill Manor for looking after my friend, who has been staying there since January 2023. Staff are friendly, compassionate and attentive. The accommodation is beautiful, clean and kept neat at all times. Her apartment is spacious with earthy colour furniture, which
feels very calm. They have a good range of activities, and residents are encouraged to participate. The food is good. My friend is physically and emotionally stronger and in a much better place since she moved to this care home.
Reply from Jane Knight, Client Liaison Manager at Signature Coombe Hill Manor

Thank you so much for taking the time to review us; it is always rewarding to hear about your personal experience, and it means a lot to our staff.

  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Current Review Score: 9.9 (9.857)

Overview of Review Score

The Review Score of 9.9 (9.857) out of 10 for Signature Coombe Hill Manor is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.9 out of 5 from 32 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 32 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.857 for Signature Coombe Hill Manor is calculated as follows: ( (327 Excellents x 5) + (48 Goods x 4) + (3 Satisfactorys x 3) ) ÷ 378 Ratings = 4.857
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Signature Coombe Hill Manor is based on 32 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 104 registered maximum number of service users is 20.8, which has been reached with 32 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 5 Oct 2022

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Outstanding
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

Loading

Loading Loading

Loading

Loading

Awards / Recognitions (18)

Meet the Team (6)

Sonya

Sonya Fenwick

Job Title: General Manager Joined: 2015

I am a registered nurse, having qualified in South Africa after completing the 4-year integrated Nursing Course, and I specialised an additional year in Mental Health. I have worked for one of Bupa’s biggest nursing homes for the last 15 years, in the capacity of a Nurse, Clinical Services Manager, Training Coordinator and, recently, as the Deputy Manager. During this time, I studied Dementia at Kingston University and also gained my mentorship qualifications at City University. I also facilitated the home's entry into the Gold Standards Framework for End of Life care in care homes and they were awarded Beacon status - which is the highest accolade awarded to a home in this field. The home still holds this award. I joined Coombe Hill Manor as Care Services Manager. I am passionate about resident care and ensuring that high standards are reached and maintained. Every person living in our community has a voice and we are here to support their choices while respecting their dignity and providing them with the support they need to start a new life at Coombe Hill Manor.

Mark

Mark Luxford

Job Title: Client Liaison Manager Joined: 2020

I joined Signature in 2020 and thoroughly enjoy showcasing Coombe Hill Manor to prospective residents and their loved ones. The home has organically grown from strength to strength over time and has built an impressive reputation for delivering premium care coupled with exceptional hospitality services. Our strategy around person-centred care is not only amplified through our robust and bespoke care plans but also a range of meaningful resident activities both internally and externally. With so many features on offer including fine dining and wellbeing facilities, I look forward to welcoming you to our award-winning home some time soon.

Monika

Monika Patel

Job Title: Client Liaison Manager

As Client Liaison Manager, I am your first point of contact when you make an initial enquiry. I am committed to handling your enquiry with care and integrity, supporting you and any loved ones throughout the process, from initial viewing to move-in, and offering my full support, trust and guidance, as well as a listening ear. Having spent most of my career working within the banking and finance sector, my years working in social care have been very enlightening for me. I have learnt so much about elderly care and continue to learn something new each day. I have also had the honour of meeting some wonderful people and it has been a privilege to be part of their personal journey. I can truly say that this is the best job in the world, where each day brings a new challenge and experience.

Justyna

Justyna Johnson

Job Title: Dementia Care Manager Joined: 2013

I am originally from Poland, and I have been in health sector for over 10 years. I have a passion for dementia care and it is my belief that all people living with dementia can lead a happy and fulfilled life in the right environment. My role as Dementia Manager in our Auguste community is to support the care team in delivering exceptional and passionate person-centred care to our residents with a focus on suitably stimulating activities in a pleasant homely environment. I believe that dementia is seen not as an end to people’s lives, but the start of a new journey to life.

Lynne

Lynne Arenas

Job Title: Clinical Services Manager Joined: 2024

I have provided advanced medical-surgical nursing services for over 15 years, in both NHS and the private sector. I worked as a Director of Nursing, Clinical Director, and a Band 8a Senior Nurse, with extensive training in critical care and high-dependency units. I pursued pre- and post-graduate education at the Florence Nightingale School of Nursing and Midwifery, King’s College London for an MSc in Gastrointestinal Nursing amongst others and at City University, London as an Advanced Nurse Practitioner. I am passionate about my work and dedicated to creating a more positive experience for our service users and their loved ones. Being with Signature as a Clinical Services Manager, I am instrumental in maintaining and improving the ethos of the home as well as supporting our team members in their professional development.

Riona

Riona Scannell

Job Title: People Services Manager

I have been working at Signature Coombe Hill Manor since March 2018. Working in a care setting was new to me, having been in the Banking sector all of my working life, but I have to say that I have fallen in love with the care sector! The first time I came to Coombe Hill Manor was for an interview for my current role. From the minute I walked in the front door, I was met with smiles and a feeling of warmth - I felt at ease even though I had an interview to undergo! Since then, I have been in awe of how deeply team members and management care about what they do. One of my responsibilities is to recruit staff for the home. The team and I ensure we recruit people who will embrace the Signature values so that our residents can continue to expect high levels of care and service excellence.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Signature Coombe Hill Manor to verify any information. View our terms and conditions. Signature Coombe Hill Manor has an Enhanced Service - more info.