Signature at Coombe Hill Manor

The way they have helped my mother join in with activities and the gentle manner of the care is exceptional and my sisters and I are pleased to have moved our mother to this facility as she is safer and better cared for than in her home.

My mum (87 years old) moved into CHM in June 2024 straight from a local hospital after being a patient for a few weeks. This was a shock after being in her home in Kingston for over 50 years. Three members of staff, in particular, were all so helpful about the move at a stressful time, and my mum moved in while I was away, so I was so grateful for their care. 5 months later, Mum is still at CHM and is happy and well cared for. All the staff are so approachable and on-hand, and both Mum and I have great relationships with them all. They are now helping steer Mum into making more friends in CHM, but I love the fact that Mum's apartment feels like an independent warm space rather than feeling as if it is in a medical institution or typical care home. I feel welcome to visit anytime, and I know that her other external friends love visiting too. Those three members of staff continue to be my main contacts, and their care and advice is always appreciated. Reception, nurses, catering, and carers are all brilliant - thank you!

Splendid staff and food.

The team at Coombe Hill are excellent. Really caring and supportive. They understood Mum's needs and provided a great environment for her to rest and recover. We cannot thank them enough. From the activities to the physio care, the excellent food, to the musicians that would come and entertain the residents, these all add towards their daily well-being and happiness. Also, got to thank the nurses and carers, who were tireless in their professionalism. Well done CHM for brilliant team and everything you've done for Mum and our family.

I can relax in the knowledge that Mum is in very capable hands.

My mother went to Coombe Hill Manor about seven years ago, after having a stroke at home. She, my brother and I chose it because it offered her space to be independent and receive visitors, together with the 24/7 on-call care she needed. What we didn't expect was the fantastic technology which allowed us to track her mood and activities when needed - comforting, as my brother and I visited only weekly and our sister lives in Australia. We knew that she would be challenging as she was an independent spirit, but we didn't expect that Coombe would also challenge her to do new things. The best example was a painting class and our mother's discovery, at the age of 88, that she could paint! In the last weeks of her life, it was so comforting to see her being treated with care and respect. Maybe we expected that, but once again, Coombe surprised us, when several of the staff/residents came to her funeral service. They had become her friends. Can't say better than that.

I came to Coombe Hill Manor for short-stay respite care following my hip replacement operation - to get me back on my feet and totally rehabilitated. Due to the incredibly uplifting atmosphere, the wonderful, friendly and professional staff, the beautiful spacious rooms, the delicious food and fantastic gardens - I recovered from my operation very quickly. This care home is extremely well managed and the positive management philosophy filters down through all the staff, to create a welcome, supportive and caring environment.

It will always hold a special memory of where our lovely dad spent his final days.

I cannot speak highly enough of Coombe Hill. The staff on Auguste looked after my mother so lovingly and with such care. She had such a great quality of life in her three years at CHM. The activities were wonderful and beautifully matched to my mother's interests and hobbies. I would like to thank all of the staff who cared for her with such dedication right until the end of her life. CHM really did feel like home to her and to our family who you all supported too! Thank you.

Given her condition, there may be a rocky path ahead but I have peace of mind that she will be well cared for. I couldn't ask for anything more and am deeply grateful to the Coombe team for their dedication and commitment to providing outstanding care to its residents.

Our father recently took up residence. We have been extremely happy with the level of care. The facilities are excellent and the staff are approachable and caring. The communication between the staff and the residents and their families is reassuring. We would not hesitate to recommend Coombe Hill Manor to other friends and family.

The best place to be. I love it.

I like living here as it is very nice and the staff are very helpful.

Coombe Hill is a wonderful, happy place. My Dad has been here for six months and the progress that he has made in that time, following a stroke, is remarkable. Mark made the whole process of moving my Dad in seamless and stress-free. He could not have been more helpful and compassionate. The activities and exercises classes on offer are wide-ranging to suit a variety of interests. There is also enough space to be as private as you wish. The daily menu offers a huge range of choices and the standard of food, which I have sampled many times, is excellent. The staff are warm, gentle and respectful with an excellent sense of humour. I feel my dad is in very good hands and I often tell him how spoilt he is (particularly on his birthday when everyone made such a fuss of him)! I have found the team very responsive to any queries or requests that I have, in person, by phone or by email.

Signature Coombe Hill Manor proved to be the perfect place for Dad to recuperate after a hip fracture. Staff were incredibly helpful when we first enquired and were able to give us flexibility as we weren't sure exactly when he would be discharged from hospital. The care he received was fantastic and all staff treated him respectfully and kindly. The range of activities is excellent. He was really quite sad to be leaving. As visitors, we were always greeted by very welcoming staff. Communication, when he needed GP treatment, was very good.

My mother was in Coombe Hill for some respite care. The staff were so kind, caring and compassionate, as well as always having a smile - the quality of care was outstanding from all of them. The facilities were extremely good, and always something going on for the residents while allowing them the freedom to join in or not. Friends and family are made to feel part of the community there.

Sadly, Mum died on New Year's Eve very peacefully. We are grateful to you for a dignified last chapter in her life.

My father was really well looked after in the two years he was at Coombe Hill Manor. The facilities are excellent, everything seems to run very smoothly, but most of all it is the staff who are truly outstanding. All the staff I met over the two years were so kind and compassionate. I am so grateful. Thank you.

My mother was a resident for over five years. Everything about Coombe Hill Manor is excellent, from the facilities and surroundings to the food and activities. But what makes it really stand out is the wonderful staff. The final month of my mother's life involved palliative care, and she was able to return from the hospital to be looked after in familiar surroundings. The love and care that she was shown by everyone during those last four weeks was beyond magnificent, and it made it feel as though she was being looked after by her own family.

The staff have been absolutely fabulous, catering for my mother's every need and showing genuine care for her. Our family are really happy that she's being looked after so well by you all. Thank you so much!