Care Homes Owned by Optimal Living Ltd

The staff are friendly and welcoming, it is always clean and tidy when I visit. Communication through the pandemic ensuring contact with family through phone calls and video links which was brilliant and keeping up activities for enrichment and entertainment.

Belle Vue has been a real home for my brother since leaving the family home. He has enjoyed a life of activity and interest since moving there and has thrived in a supportive environment. Pre-Covid there were regular activities, parties and birthday outings enjoyed by residents and relatives alike, and it was a very welcoming and happy home to visit. Since Covid, the staff have kept everyone safe and helped us maintain lots of contact through regular FaceTime calls and visits within the Covid rules. Being a small home, care is personalised and I feel my brother's needs and preferences are known and accommodated as far as possible. The home is very well run and well kept, and the staff are genuinely caring.

Belle Vue management provide a continuous and positive approach to personal care plans that has proved essential during a period of isolation. Their tenacious and professional approach to health care issues give confidence that the best care possible is being delivered not only by themselves but all contributing 3rd parties. Belle Vue is a very safe and secure environment where the friendly staff are approachable to residents and their families, nothing is too much trouble for them. I feel lucky my Brother has a home there.

I genuinely think the staff at Belle Vue are absolutely marvellous and have really stepped up to the mark through difficulties and challenges presented by the pandemic and lockdown's since last March 2020. The consistency of approach and their really good long-term staff retention at Belle Vue are key to achieving the overall quality of care. The stability this affords the service users is crucial. Personally, I find the team approachable and frank which is helpful and refreshing. I feel free to express any concerns I may have regarding my relative who has lived at Belle Vue his whole adult life. Clearly these have been testing times for pretty much everyone and I’m sure I won’t be the only relative to say it is a comfort to us to know the hard work they put in to care for our relatives. As I have often told members of staff at Belle Vue directly, I think they all do a great job at the best of times and feel many have gone above and beyond to keep a calm and happy ship.

A “CARING” HOME This professionally run home provides residents with a safe and secure place to live in. The staff are very approachable and they really enjoy looking after the residents and ensure that they live life to the fullest extent. Community links are strong and many social events take place. Group activities are frequent, well planned and enjoyed by all involved but individual needs are respected and catered for. A “HAPPY HOME”