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Care Home Owned by Manor Life in Surrey

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9.9 Group Review Score (the average from all locations with a review score)
  • Care Home Owned by Manor Life in Surrey

Only the locations & reviews in Surrey for Manor Life are showing below.

View the details of all 4 locations (with 245 reviews) owned by Manor Life

Manor Life Locations in Surrey (1)

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1 Care Home owned by Manor Life in Surrey
Oak Hall Care Home

Wispers Lane, Haslemere GU27 1AB 

9.9 103 reviews
"Excellent facilities, however the room of the resident could use more regular cleans. however due to his condition and hypersensitivity to…"   Read all 103 reviews
Location Type Care Home

Oak Hall in Haslemere, Surrey, opened its doors to new residents in November 2018, following an extensive refurbishment. It offers luxurious surroundings for 55 residents, all of whom enjoy their own en-suite rooms. Some of the rooms can accommodate… Read more about Oak Hall Care Home

  • Care Provided
  • Long Term/Permanent
  • Short Term/Respite
  • Older Person Care
  • Residential Care
  • Nursing Care
  • Physical Disability
  • Palliative Care
  • Visual / Hearing Impairment
  • 55 Rooms from £1,600 / week

Manor Life Reviews in Surrey (103)

9.9

Manor Life has a Group Review Score of 9.9 (9.896) out of 10.
The Group Review Score is calculated using the average from all locations with a Review Score, and in addition 75%+ of all locations belonging to Manor Life must have a Review Score.

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Review of

Oak Hall Care Home

from R M (Sister of Resident) published on 27 August 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Lovely place, always meticulously clean.
Reply from Jane McAuley, General Manager at Oak Hall Care Home

Thankyou for your review. I'm pleased that you find the home always clean, our housekeepers work very hard to keep the home clean and tidy. Thankyou for going to the trouble to write a review.

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Review of

Oak Hall Care Home

from O M (Nephew of Resident) published on 27 August 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Excellent facilities, however the room of the resident could use more regular cleans. however due to his condition and hypersensitivity to sound, the cleaners cannot use vacuums. I would like them to instead at least clean with a broom and air freshener.
Reply from Jane McAuley, General Manager at Oak Hall Care Home

Thankyou for your feedback. We try not to use air fresheners as they mask smells rather then dealing with the source. This resident does not like us using sprays in their room. We do deep clean the room on days that this resident is not in their room which is their preference. Thankyou for writing a review.

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Review of

Oak Hall Care Home

from Sarah D (Daughter of Resident) published on 18 August 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
My father has been a resident at Oak Hall, Haslemere for two and a half years and just turned 100 yrs old. He has just celebrated with a lovely family party in one of Oak Halls lovely lounge areas. All guests were made to feel very welcome. The staff and carers go above and beyond for him and always
make time for him. The enviroment is pleasant and very convenient for me to visit as I live locally. His medical needs are well taken care of and he is still very mentally active and I'm sure his excellent care has assisted with this. They make him feel very special and he is never lonely when family members can't be there with him.
Reply from Jane McAuley, General Manager at Oak Hall Care Home

Your Father is such a lovely man and certainly deserves the best. Its always a pleasure to welcome family and friends especially on his 100 birthday which he thoroughly enjoyed. Thankyou for such kind words and taking the trouble to write a review for us. I'm happy that visitors feel welcomed in the home as we love to entertain and show off Oak Hall in all its splendour. Thankyou again for the review.

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Review of

Oak Hall Care Home

from S D (Daughter of Resident) published on 11 August 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
The team at Oakhall are amazing, nothing is too much trouble. The administrator kindly offered us the Library to host my father's 100th birthday with his extended family and friends (plus musicians). The chef provided an amazing cake and everyone had a lovely afternoon. The Oakhall team couldn't have
been more accommodating. They also made sure my father was dressed in his smart clothes, hair washed and styled before they brought him to his party. Thank you Oakhall team.
Reply from Jane McAuley, General Manager at Oak Hall Care Home

He is such a proud man and always looks smart, but wanted to make a special effort for this birthday. I am so glad all his family and friends were able to make this such a special day for him, I know he thoroughly enjoyed it. Thankyou for writing a review for us its lovely to have such positive feedback. We will always try to accommodate when we can, you are more than welcome, kind regards.

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Review of

Oak Hall Care Home

from H Michelle P (Daughter of Resident) published on 31 July 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother spent several weeks here before she died. The welcome and care received by my mother was wonderful throughout the days and the nights. The Manager set the tone with enormous kindness, dignity, professionalism and organisation, that I related to as an ex Nurse. My fears about my mother dying
were addressed through conversations facilitated by the Manager, with the Macmillan Service and visiting GP - both of whom were wonderful too. Their guidance was followed by the Nurses - who were some of the most kind people I have ever met. Equally, the Carers without exception - were wonderful. Their patience, kindness and personal care of our Mum was everything that I could have hoped for.
My family and I visited most of the time and felt loved and cared for too. That's quite something; it was unexpected, beautiful, and reflected the best of human kindness in our troubled world.
All the staff at Reception had a friendly word as we walked passed them to get coffee.
Reply from Jane McAuley, General Manager at Oak Hall Care Home

Thankyou for taking the time and trouble for writing such a personal review. Its always hard to lose a love one but I'm so pleased that we were able to support you and your family when you needed us. Macmillan are a wonderful organisation who we work closely with to provide guidance where needed to the residents and their families. I'm pleased also that you wish to stay in touch with Oak Hall and join us for up and coming events it will be lovely to see you there. thankyou again for your review and your very kind words.

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Review of

Oak Hall Care Home

from S L (Granddaughter of Resident) published on 11 July 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My grandmother is in this care home and she has always been very well looked after by the team at Oak Hall.
The staff are all very kind and very welcoming to all of the family whenever we go in to see our grandmother.
Reply from Jane McAuley, General Manager at Oak Hall Care Home

Thankyou for taking the time to write us a review. Your grandmother is a pleasure to support and your family are always delightful when they visit. thankyou again.

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Review of

Oak Hall Care Home

from E L (Granddaughter of Resident) published on 11 July 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My grandmother has been at Oak Hall for the last four years and I have only great things to say about the care she ahs received during this time. She was certainly not easy at the beginning of her time and the staff were incredibly patient!
Reply from Jane McAuley, General Manager at Oak Hall Care Home

Your grandmother certainly is a character but she is such a lovely lady. Thankyou for going to the trouble to write a review for us it is greatly appreciated. thankyou.

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Review of

Oak Hall Care Home

from C L (Daughter-in-law of Resident) published on 10 July 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The care provided by Oak Hall has been kind and attentive. The staff are all very professional and caring and treat the residents with respect and dignity.
Reply from Jane McAuley, General Manager at Oak Hall Care Home

I'm so pleased you find the staff profession and caring that is exactly how the should be. Residents should always be treated with dignity and respect at all times. Although Oak Hall is a very big home we aim for a family feel and homely atmosphere while maintaining the professionalism people expect. thankyou for taking the time to write a review it is much appreciated.

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Review of

Oak Hall Care Home

from P P (Ex Family Member) published on 10 July 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Oak Hall will always hold a very special place in my heart. My late Father spent his last three years there and absolutely loved it. I couldn't have asked for him to have had better care.
I often return to Oak Hall and as part of the residents enrichment programme give presentations and slide shows
of my various holidays around the world, which the residents appear to really enjoy.
Reply from Jane McAuley, General Manager at Oak Hall Care Home

Thankyou. Both you and your Father will always be in our hearts. He was a very special man and was loved by all in the home. Thankyou for what you continue to do for the home, the residents love to hear about your adventures. Thankyou for such a wonderful review.

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Review of

Oak Hall Care Home

from H L (Granddaughter of Resident) published on 8 July 2025 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I have always been warmly welcomed into Oak Hall by reception staff - their kindness had always made visitations a great experience.
My grandmother has been a resident for quite some time now and I know that they have gone above and beyond to make her life comfortable here. ]Thank you very much to
all lovely staff!
Reply from Jane McAuley, General Manager at Oak Hall Care Home

Your grandmother is such a lovely lady and we enjoy seeing all your family when they visit. Thankyou for taking the trouble to write a review.

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Review of

Oak Hall Care Home

from A L (Son of Resident) published on 8 July 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The care that my mother has received since she has been at Oak Hall has been nothing shy of first class. She is not easy but has always been treated with great care and compassion. This has been of great comfort to the family.
Reply from Jane McAuley, General Manager at Oak Hall Care Home

Thankyou, that is exactly how people should be treated. Its great that you have found time to write such a brilliant review I know how busy you are. Thankyou for taking the time.

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Review of

Oak Hall Care Home

from Amelia R (Friend of Resident) published on 8 July 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Just wanted to add a review on to here say how brilliant Oak Hall Care Home is. Whenever I have come in to see my friend I am always welcomed by friendly and helpful staff. The home always looks and smells clean. There is surplus amounts of activities available which my friend is able to get involved
with which is always a pleasure to see. Food is always well presented and smells yummy ! Management are always more than happy to help and answer any questions/ queries no matter how big or small and resolutions are always presented in a timely manner. I would recommend Oak Hall to anyone who is looking for a welcoming home for their family or friend.
Reply from Jane McAuley, General Manager at Oak Hall Care Home

Thankyou for taking the time to write such a lovely review. I'm very pleased that everyone is so friendly and that your friend can be involved in so many activities. I know she really enjoys the food and will often have seconds. You are more than welcome to visit at any time, as you know we have open visiting. Thank you again for your kind words.

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Review of

Oak Hall Care Home

from S M (Mother of Resident) published on 16 June 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
'Care' is the first work that comes to mind. After entering into reception, where there is always a friendly face, the feeling of being 'at home' comes to mind.
Staff never fail to acknowledge one with a cheery "how are you"?
Grounds are beautifully maintained.
Reply from Jane McAuley, General Manager at Oak Hall Care Home

Thankyou for your review. The homely feel is what we always try to have at Oak Hall. We always try to support everyone in the home as we would our own family as we are one big family. Taking the trouble to write a review is very much appreciated as staff love reading your feedback. Thankyou again for going to the trouble of doing this.

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Review of

Oak Hall Care Home

from D S (Wife of Resident) published on 16 June 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My dear husband has been in this very special care home for almost four years. He had a very severe stroke in 2021. Distressing time to say the least. Following on from two hospitals he was advised to reside in Oak Hall in Haslemere. He and myself have been welcomed since then. Wonderful care home,
attentive and caring carers, nurses, and doctors attend weekly. General managers have been most impressive and always keep the door open. Stunning building and gardens. Quiet off the road. Spacious and beautifully furnished. Daily activities for residents. Loving humour and empathy.
Reply from Jane McAuley, General Manager at Oak Hall Care Home

Thankyou for taking the time to write such a wonderful review. Its so nice have your husband in the home and we always welcome your daily visits. You join in with everything that's going on and always support the team during activities and when we are doing events. Thank you again for you kind words.

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Review of

Oak Hall Care Home

from Victoria B (Stepdaughter of Resident) published on 13 June 2025 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
The building and surroundings are very pleasant. The staff have always been friendly and helpful.
Reply from Jane McAuley, General Manager at Oak Hall Care Home

Thankyou for taking the time to write a review. We are very spoilt by the very majestic building and the 25 acres of landscaped gardens Oak Hall sits in. The residents love being outside especially now we have the nicer weather. I'm pleased the staff are always friendly and helpful that is exactly how they should be. Thankyou again for making the effort to leave a review it is very much appreciated.

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Review of

Oak Hall Care Home

from Kim N (Friend of Resident) published on 11 June 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
I've been visiting this nursing home weekly for some time now as a friend of one of the residents, and I continue to be impressed by the quality of care and the warm, welcoming atmosphere. The staff are truly exceptional - friendly, professional, and clearly dedicated to the wellbeing of the residents.
Communication is excellent, with staff always happy to give updates and answer any questions. It's reassuring to see such kindness, respect, and consistency in the care provided. A genuinely lovely place.
Reply from Jane McAuley, General Manager at Oak Hall Care Home

I'm so glad you are impressed with the quality of the care we provide. Even though the home is a large building we try to have a homely atmosphere as we are one big family. Thank you for taking the time to write such a beautiful review that I will share with the team.

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Review of

Oak Hall Care Home

from Eric J (Husband of Resident) published on 10 June 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Good facilities and helpful, cheerful staff.
Reply from Jane McAuley, General Manager at Oak Hall Care Home

Thankyou for such a wonderful review. Your wife has settled in very well to the home and its a pleasure to see you each time you visit. Thank you for taking the time to complete this review.

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Review of

Oak Hall Care Home

from L M (Power of Attorney of Resident) published on 10 March 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Oak Hall consistently provide a high level of care and their staff are very efficient in dealing with all matters concerning my friend who is a resident.
Reply from Jane McAuley, General Manager at Oak Hall Care Home

Thankyou for taking the time to write a review. I'm glad that you feel we provide a high level of care and that staff are efficient. Its a real pleasure looking after your friend at Oak Hall I love spending time and chatting to her she's had such an interesting life.

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Review of

Oak Hall Care Home

from Judith R (Daughter of Resident) published on 31 January 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother was living at Oak Hall for just over a year. She received excellent care right up to her passing. The staff were very supportive and helpful, and as her retirement flat was within the grounds of the home, it meant an easy transition from being in her own home to being cared for.
Reply from Jane McAuley, General Manager at Oak Hall Care Home

Thank you for taking the time to write a review. It was a pleasure to look after your Mum during her time at Oak Hall. She settled in very well when she moved in and being able to go out in the same grounds was a bonus. Thank you for your kind words.

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Review of

Oak Hall Care Home

from Roger G (Resident) published on 21 January 2025 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Care taken for all my requirements - working, good food, close care, quick response, comfortable bed.
Reply from Jane McAuley, General Manager at Oak Hall Care Home

Thank you for taking the time to post a review. I'm pleased your requirements are being taken care of at the home and that you are comfortable.

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