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Care Home Owned by Manor Life in Surrey

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9.8 Group Review Score (the average from all locations with a review score)
  • Care Home Owned by Manor Life in Surrey

Only the locations & reviews in Surrey for Manor Life are showing below.

View the details of all 4 locations (with 271 reviews) owned by Manor Life

Manor Life Locations in Surrey (1)

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1 Care Home owned by Manor Life in Surrey
Oak Hall Care Home

Wispers Lane, Haslemere GU27 1AB 

9.8 113 reviews
"We are so thankful that our mum was able to spend her final days at Oak Hall after a difficult final hospital admission and grateful to…"   Read all 113 reviews
Location Type Care Home

Oak Hall in Haslemere, Surrey, opened its doors to new residents in November 2018, following an extensive refurbishment. It offers luxurious surroundings for 55 residents, all of whom enjoy their own en-suite rooms. Some of the rooms can accommodate… Read more about Oak Hall Care Home

  • Care Provided
  • Long Term/Permanent
  • Short Term/Respite
  • Older Person Care
  • Residential Care
  • Nursing Care
  • Physical Disability
  • Palliative Care
  • Visual / Hearing Impairment
  • 55 Rooms
  • from £1,700 / week

Manor Life Reviews in Surrey (113)

9.8

Manor Life has a Group Review Score of 9.8 (9.841) out of 10.
The Group Review Score is calculated using the average from all locations with a Review Score, and in addition 75%+ of all locations belonging to Manor Life must have a Review Score.

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Review of

Oak Hall Care Home

from Jessica C (Daughter of Resident) published on 18 December 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
We are so thankful that our mum was able to spend her final days at Oak Hall after a difficult final hospital admission and grateful to Jane and all the team for their care for her over the last four years. Oak Hall had become mum's home and we will look back fondly on memories of grandchildren playing
on the lawn during visits and family gatherings in the lounge. Jane, Dawn, Gabi, Rosemarie and Ramona were always so helpful and patient with mum's needs and gave her a new lease of life - encouraging her to get into her wheelchair and get her mobility back - after a long spell bed bound in a previous nursing home setting. Thank you all
Reply from Jane McAuley, General Manager at Oak Hall Care HomeThankyou for your lovely review. Mum was a major part of the home. She joined in everything we were doing in activities. She loved to be outside in the garden and on more than one occasion went further than she should have done. She was the life and soul at parties and always had nice things to say about the staff. Thankyou for taking the time to write a review for us, its so kind of you.
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Review of

Oak Hall Care Home

from Sarah S (Daughter of Resident) published on 2 December 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
As I had not seen your client for two years it really was a lovely surprise to see her in such lovely surroundings. I was most impressed by the cheerfulness of all the staff and this was also evident when visiting my mother, who is clearly well cared for both physically and mentally.
Reply from Jane McAuley, General Manager at Oak Hall Care HomeI'm happy that you see the staff so cheerful when you visit, they certainly enjoy their work. Oak Hall is such a stunning building and the 25 acres it sits in is such a majestic setting in the Surrey Hills. We are truly spoilt with such a beautiful place to work. I am pleased to hear that your mother is well cared for both physically and mentally and I know she enjoys living here. Thankyou for taking the time to write this review it is much appreciated.
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Review of

Oak Hall Care Home

from M G (Son of Resident) published on 28 November 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Oak Hall has been the full time care of my mother since November 2023. I live in Australia, and this is my first visit since she joined the team. Ma has been exceptionally well looked after. The staff are excellent. The venue is great. Ma is looking really well. When she arrived initially, she was very
unwell. She is now in great form. Thank you very much.
Reply from Jane McAuley, General Manager at Oak Hall Care HomeMum has come on in leaps and bounds since joining us. She is strong willed and very determined. She was so thrilled to see you and told me all about your visit. Thankyou for taking the time and trouble to leave us such a wonderful review.
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Review of

Oak Hall Care Home

from Andrew G (Son of Resident) published on 28 November 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The staff are fabulous and provide outstanding care. The team is led by Dawn, Jane and Rosemarie. Each is outstanding in their own field. Above all, they care for all their residents.
I am in no doubt that my mother's quality of life is vastly improved by being in Oak Hall. Thank you.
Reply from Jane McAuley, General Manager at Oak Hall Care HomeThankyou for taking the time to write a reply. It was lovely to meet you on your trip this time. Mum is an absolute delight and has such a dry sense of humour. I love our chats about her nursing career and how I should be doing things! She is such a character and is strong and determined. Its a lovely review so thankyou again for taking time out to post it.
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Review of

Oak Hall Care Home

from Debs M (Niece of Resident) published on 3 November 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Being resident in Spain, I don't get to see my aunt that frequently. Last time I saw her was in the winter of 2023. Sadly, since then, she has suffered a debilitating stroke and is now confined to a wheelchair. On a recent trip to the UK, I visited my aunt at Oak Hall and was delighted to see how well
looked after she was. From her comfortable room, to the glorious grounds and building, and, of course, the dedicated and caring staff, I was so impressed with Oak Hall. My aunt is clearly happy and at home at Oak Hall which is the most important thing. We were able to have lunch together in the Bistro which gave my aunt the feeling that she was in a top class hotel rather than a care home. Just to add, the food was of an exceptionally high quality; clearly homemade, healthy and well-balanced. I can't recommend Oak Hall enough, and being so far away from my aunt, I feel comforted that she's in such good hands. I would unreservedly recommend Oak Hall for anyone's loved one.
Reply from Jane McAuley, General Manager at Oak Hall Care HomeThankyou for writing such a wonderful review. Reviews such as this help other people make decisions about moving into long term care which is never an easy decision. Your Aunt has settled in so well and is enjoying the activities and the food and is making good progress with physiotherapy. Its a pleasure to have her with us to support her recovery and to reassure all her family that she is being taken care of. thankyou
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Review of

Oak Hall Care Home

from Clive H (Husband of Resident) published on 13 October 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My wife suffers from dementia and Parkinson's. She has been in Oak Hall for over three years. The care she receives is first class and caring. The staff are excellent, kind and efficient, and the management is stable and assured.
Reply from Jane McAuley, General Manager at Oak Hall Care HomeYour wife is very settled at Oak Hall and I'm so pleased that you rate her care as first class. She is one of our every growing family as are you. Thankyou for posting this review, its very important for the staff to be kind and I'm glad to hear they are also efficient. Staff work very hard at Oak Hall and always try to give their best in all circumstances. We have a very stable workforce with all our own staff and seldom use agency. Thankyou for taking the time to post such a positive review.
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Review of

Oak Hall Care Home

from Emma H (Friend of Resident) published on 10 October 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
A very dear friend of ours was transferred to Oak Hall after a long stay in hospital after suffering a stroke. The care she has received from the nurses, staff, care assistants, physio all I've seen by the General Manager has been wonderful. Her room and the entire home is always spotless and welcoming
and we've enjoyed joining our friend in several activities during our visits. The grounds are beautiful too. The food also always smells amazing!
Reply from Jane McAuley, General Manager at Oak Hall Care HomeThankyou for taking the time to write such a lovely review. Its a pleasure to support your friend in Oak HALL. She is so enthusiastic in her approach to her recovery it makes it a joy to support her. She is always appreciative of everything we do and always has a smile on her face. You have made her room beautiful and very homely. Thankyou
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Review of

Oak Hall Care Home

from Sylvia L (Friend of Resident) published on 7 October 2025 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I was very happy to see my friend looking so much better. The staff were very friendly and caring. I was impressed with the attention she received at Oak Hall. She is very happy and has settled in so well. Her bedroom is very nice and comfortable. I would love to go to Oak Hall if the time comes. It
was so clean.
Reply from Jane McAuley, General Manager at Oak Hall Care HomeThankyou for your review. Your friend is making good progress and has settled in very well to Oak Hall. I'm so glad she is happy with us and she is making new friends in the home, she loves going to activities and joining in with the other residents. Thankyou again.
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Review of

Oak Hall Care Home

from Susan M (Daughter-in-law of Resident) published on 26 September 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Very impressed with the care and attention, facilities and friendly, helpful staff.
Reply from Jane McAuley, General Manager at Oak Hall Care HomeThankyou for your feedback. Your Mother in law is such a lovely lady. She's always happy and likes chatting to anyone in the home. She loves to be outside in the garden, especially helping in the friendship garden. She will have a go at any of the activities and really loves the baking sessions. She is always a ray of sunshine and a pleasure to be around. Thankyou for your review.
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Review of

Oak Hall Care Home

from Paul M (Son of Resident) published on 26 September 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Level of care is very good and keeps improving. My mother is as happy as she could be, being in care.
Reply from Jane McAuley, General Manager at Oak Hall Care HomeThankyou for your feedback. Your mother is a wonderful lady. Always happy and smiling and says thank you to the staff for what they do. She has made so many friends in the home, its such a pleasure to support her at Oak Hall. She has such an active social life joining in everything we do. Thankyou again for posting a review.
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Review of

Oak Hall Care Home

from P P (Friend of Resident) published on 25 September 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
A dear friend was discharged from Hospital following a stroke into the care of Oak Hall. I cannot praise the Management and staff highly enough. The progress my friend has made since being there is astounding. She has become far more alert, her eating has improved enormously, and is now taking part
in an assortment of activities. Thank you to everyone involved in her care.
Reply from Jane McAuley, General Manager at Oak Hall Care HomeWhat a lovely review, thank you for taking the time to write this. Your friend is so lovely. She is really trying everything to improve. Happy to join everyone in activities, enjoying doing jigsaws and eating in the dining room. She is chatting to everyone and her cognition has really improved. Its such a pleasure to support her and she enjoys visits from her friends so much. Thank you again.
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Review of

Oak Hall Care Home

from Leonard N (Friend of Resident) published on 24 September 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
After suffering a severe stroke resulting in the loss of the left side of her body my friend of over 50 years was in need of a care home as she was about to be discharged from hospital. As a result of my partners father being a very happy resident for over 3 years at Oak Hall it was a no brainer to
put her there. During her time at Oak Hall she has made a remarkable improvement. The staff are superb, so friendly and attentive. My friend has said that she is very happy where she is and has remarked several times how nice the people are there. I'm extremely happy she is in Oak Hall and thank all the staff for their kindness and diligence.
Reply from Jane McAuley, General Manager at Oak Hall Care HomeThankyou for taking the time to write such a lovely review. We are so pleased that your friend is making such good progress with us. She's joining in with activities, eating in the dining room and chatting with other residents and staff. She is such a lovely lady and to know she has the support of such wonderful friends to cheer her on is fantastic, thank you again.
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Review of

Oak Hall Care Home

from Monica R (Friend of Resident) published on 22 September 2025 Submitted via Postal Card • Report
Overall Experience 2.0 out of 5
On my visit (2 of us), drinks were left on the table, client unable to get to them. Client clearly lost weight, unable to feed herself, not sat positioned properly. Mouldy food found in room. Personal care obviously lacking, hair filthy, body very smelly (client apologised). Nurse bell left out of reach.
No stimulation.
Reply from Jane McAuley, General Manager at Oak Hall Care HomeI am very sorry to hear of your concerns following your visit. At Oak Hall, the comfort and wellbeing of our residents are always our top priority, and we value all feedback.We continue to work closely with the resident and their family, who are pleased with the care and progress made since joining us. I hope this, along with the meeting we had, has reassured you. Please be assured we remain committed to providing safe, compassionate, person-centred care at all times.
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Review of

Oak Hall Care Home

from R M (Sister of Resident) published on 27 August 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Lovely place, always meticulously clean.
Reply from Jane McAuley, General Manager at Oak Hall Care HomeThankyou for your review. I'm pleased that you find the home always clean, our housekeepers work very hard to keep the home clean and tidy. Thankyou for going to the trouble to write a review.
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Review of

Oak Hall Care Home

from O M (Nephew of Resident) published on 27 August 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Excellent facilities, however the room of the resident could use more regular cleans. however due to his condition and hypersensitivity to sound, the cleaners cannot use vacuums. I would like them to instead at least clean with a broom and air freshener.
Reply from Jane McAuley, General Manager at Oak Hall Care HomeThankyou for your feedback. We try not to use air fresheners as they mask smells rather then dealing with the source. This resident does not like us using sprays in their room. We do deep clean the room on days that this resident is not in their room which is their preference. Thankyou for writing a review.
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Review of

Oak Hall Care Home

from Sarah D (Daughter of Resident) published on 18 August 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
My father has been a resident at Oak Hall, Haslemere for two and a half years and just turned 100 yrs old. He has just celebrated with a lovely family party in one of Oak Halls lovely lounge areas. All guests were made to feel very welcome. The staff and carers go above and beyond for him and always
make time for him. The enviroment is pleasant and very convenient for me to visit as I live locally. His medical needs are well taken care of and he is still very mentally active and I'm sure his excellent care has assisted with this. They make him feel very special and he is never lonely when family members can't be there with him.
Reply from Jane McAuley, General Manager at Oak Hall Care HomeYour Father is such a lovely man and certainly deserves the best. Its always a pleasure to welcome family and friends especially on his 100 birthday which he thoroughly enjoyed. Thankyou for such kind words and taking the trouble to write a review for us. I'm happy that visitors feel welcomed in the home as we love to entertain and show off Oak Hall in all its splendour. Thankyou again for the review.
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Review of

Oak Hall Care Home

from S D (Daughter of Resident) published on 11 August 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
The team at Oakhall are amazing, nothing is too much trouble. The administrator kindly offered us the Library to host my father's 100th birthday with his extended family and friends (plus musicians). The chef provided an amazing cake and everyone had a lovely afternoon. The Oakhall team couldn't have
been more accommodating. They also made sure my father was dressed in his smart clothes, hair washed and styled before they brought him to his party. Thank you Oakhall team.
Reply from Jane McAuley, General Manager at Oak Hall Care HomeHe is such a proud man and always looks smart, but wanted to make a special effort for this birthday. I am so glad all his family and friends were able to make this such a special day for him, I know he thoroughly enjoyed it. Thankyou for writing a review for us its lovely to have such positive feedback. We will always try to accommodate when we can, you are more than welcome, kind regards.
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Review of

Oak Hall Care Home

from H Michelle P (Daughter of Resident) published on 31 July 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother spent several weeks here before she died. The welcome and care received by my mother was wonderful throughout the days and the nights. The Manager set the tone with enormous kindness, dignity, professionalism and organisation, that I related to as an ex Nurse. My fears about my mother dying
were addressed through conversations facilitated by the Manager, with the Macmillan Service and visiting GP - both of whom were wonderful too. Their guidance was followed by the Nurses - who were some of the most kind people I have ever met. Equally, the Carers without exception - were wonderful. Their patience, kindness and personal care of our Mum was everything that I could have hoped for.
My family and I visited most of the time and felt loved and cared for too. That's quite something; it was unexpected, beautiful, and reflected the best of human kindness in our troubled world.
All the staff at Reception had a friendly word as we walked passed them to get coffee.
Reply from Jane McAuley, General Manager at Oak Hall Care HomeThankyou for taking the time and trouble for writing such a personal review. Its always hard to lose a love one but I'm so pleased that we were able to support you and your family when you needed us. Macmillan are a wonderful organisation who we work closely with to provide guidance where needed to the residents and their families. I'm pleased also that you wish to stay in touch with Oak Hall and join us for up and coming events it will be lovely to see you there. thankyou again for your review and your very kind words.
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Review of

Oak Hall Care Home

from S L (Granddaughter of Resident) published on 11 July 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My grandmother is in this care home and she has always been very well looked after by the team at Oak Hall.
The staff are all very kind and very welcoming to all of the family whenever we go in to see our grandmother.
Reply from Jane McAuley, General Manager at Oak Hall Care HomeThankyou for taking the time to write us a review. Your grandmother is a pleasure to support and your family are always delightful when they visit. thankyou again.
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Review of

Oak Hall Care Home

from E L (Granddaughter of Resident) published on 11 July 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My grandmother has been at Oak Hall for the last four years and I have only great things to say about the care she ahs received during this time. She was certainly not easy at the beginning of her time and the staff were incredibly patient!
Reply from Jane McAuley, General Manager at Oak Hall Care HomeYour grandmother certainly is a character but she is such a lovely lady. Thankyou for going to the trouble to write a review for us it is greatly appreciated. thankyou.
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