Care Home Owned by Manor Life in Hampshire

I did.

and where she eats, what activities she takes part in etc.
There's always a warm and friendly welcome from all of the staff when we visit and I'm pleased to say mum is still very happy a year on. All credit to the staff and management at
St Cross Grange.

is beautifully decorated and has zero atmosphere . Housekeeping and carers are wonderful. Reception ignore your arrival more often than they look up and say hello. The food sounds great on paper, but is overcooked. More specifically it did not meet my Dad's needs. The team appeared to be doing something about it only for me to have to repeat the same conversation mutliple times.
The leadership and lack of focus is what lets this place down, and the utter lack of empathy. Within an hour of being told of my Dad's death the nurse was chasing me about funeral plans at the direction of the General Manager. Incredibly insensitive treatment and I would not recommend this for your loved ones.

day and night ( night time cups of tea were very welcome!)She loved the food and the staff who took such trouble preparing it for residents. The catering staff also went out of their way to accommodate the dietary requirements of her visitors. The turn around time for laundry amazed her-usually returned the same day, and always with a smile and a chat from the domestic staff. She felt safe in the knowledge that when medical problems arose appropriate advice was sort and acted upon promptly. As family we too were made to feel welcome and part of the St Cross Grange community.
I know my mum would have no hesitation in recommending this home.

has become a happy place for residents and families.

care that is important, and I am very happy and reassured that she is in good hands. Management and staff are all really empathetic, proactive and supportive. For example, I get an unsolicited update on how my wife is on the day, the moment I walk into reception. There is a family atmosphere within the home - across, residents, their family members and staff. Although it is early days, I feel confident she is in the right place.

the whole experience at St Cross has been exemplary. We can visit at any time (and do!) and everyone is welcoming and helpful. Communications have been excellent and it has been a weight off our minds to know my mother is safe; she has improved immeasurably since living at St Cross in all respects, physically & mentally. We would recommend St Cross to anyone seeking care for themselves or a relative.

has been at St Cross. The rooms, dining area, and surroundings are beautifully kept, a calm and relaxing environment to live in. With her physical problems, the one thing my mother can enjoy in life is her food, and she has been thrilled with the meals, not one complaint! Delicious meals, with loads of choices and variations. I can finally relax in the knowledge my mum is in a safe, caring, and happy environment. Huge thanks and appreciation to all the fabulous staff.

like me here. I'm no longer lonely. The food is delicious. I am more active and I've made friends. This is my life now.
My brother and I are so happy. Thank you to all the staff at St Cross Grange!