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Care Home Owned by Manor Life in Hampshire

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9.9 Group Review Score (the average from all locations with a review score)
  • Care Home Owned by Manor Life in Hampshire

Only the locations & reviews in Hampshire for Manor Life are showing below.

View the details of all 4 locations (with 290 reviews) owned by Manor Life

Manor Life Locations in Hampshire (1)

 - Browse 1 Care Home owned by Manor Life in Hampshire
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St Cross Grange Care Home
St Cross Grange Care Home, 140 St Cross Road, Winchester SO23 9RJ 
9.9 28 reviews
St Cross Grange Care Home, Winchester, Hampshire
"I was a service user at St Cross Grange Care Home for a respite week following surgery. The home is clean and well staffed, the food is…"   Read all 28 reviews
  • from £1,500 / week
  • 64 Rooms
Location Type Care Home

St Cross Care Home aims to provide the residents with a secure, relaxed and homely environment in which their care, well being and comfort are of prime importance. Nurses, Carers, and ancillary ... Read more

Older Person Care Permanent Care Respite Care
  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care

Manor Life Reviews in Hampshire (28)

9.9

Manor Life has a Group Review Score of 9.9 (9.880) out of 10.
The Group Review Score is calculated using the average from all locations with a Review Score, and in addition 75%+ of all locations belonging to Manor Life must have a Review Score.

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Review of

St Cross Grange Care Home

from M H (Respite Resident) published on 5 March 2026 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I was a service user at St Cross Grange Care Home for a respite week following surgery. The home is clean and well staffed, the food is plenty, varied and tastefully cooked and presented. There are plenty of spaces to sit- other than one's room- on one's own or with visitors. The staff knew their residents
by name and their physical and dietary needs. It's a home I could recommend to others.
Reply from sarah moor, General Manager at St Cross Grange Care HomeThank you for your very kind words. I am so glad you were comfortable with us and we were able to contribute to your recovery. As always I will let the team know, it is so very nice for them to receive positive feedback, thank you.
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Review of

St Cross Grange Care Home

from Loise C (Next of Kin) published on 5 February 2026 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
This is a delightful place to be.
1. Totally professional
2. Completely calm and caring and kindness
3. Hygiene is exceptional
We are so fortunate to have such a place for our dear friend and neighbour to be spending the next stage of her life. Thank you.
Reply from sarah moor, General Manager at St Cross Grange Care HomeThank you so much for your feedback. We are genuinely very proud of our home and team. It is an accolade to them that you feel so reassured with the care they deliver.
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Review of

St Cross Grange Care Home

from Sarah W (Daughter of Resident) published on 4 February 2026 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mother has advanced dementia and so needs constant care and attention. She is very calm and content at St Cross and very well looked after. The staff are all very kind and caring.
Reply from sarah moor, General Manager at St Cross Grange Care HomeThank you so much for sharing your thoughts. We are so pleased that you are happy with our team and your mother is content. It is our pleasure to care for her as she is such a lovely lady.
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Review of

St Cross Grange Care Home

from Bethany W (Granddaughter of Resident) published on 27 January 2026 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My grandmother was always scared about moving into care but when I visit her I can see she is very happy and loved by all the staff. Everyone is very focused on giving her the best level of care available.
Reply from sarah moor, General Manager at St Cross Grange Care HomeWhat heart warming feedback. I am so proud of our team and to hear they make you and your grandmother feel so assured is wonderful. Thank you for your time taken to let us know, I will share with all.
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Review of

St Cross Grange Care Home

from John M (Son of Resident) published on 26 January 2026 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I had been my mother's primary carer for 8 years and was concerned about her care once she had deteriorated and I could not look after her anymore. St Cross Grange is an excellent facility and have provided her with excellent care in a kind and loving environment. She has advanced dementia but is happy
and content thanks to the superb staff. I cannot praise them enough.
Reply from sarah moor, General Manager at St Cross Grange Care HomeIt means a great deal to us to know that you are happy with the care and support your loved one is receiving. We are truly grateful for your kind words and for the trust you place in us. Your feedback is very important to our team and motivates us to continue delivering the highest standard of care.
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Review of

St Cross Grange Care Home

from Liz S (Daughter of Resident) published on 20 January 2026 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
We needed to find a nursing home urgently for my 93 year old mum after a significant fall. St Cross Grange were brilliant from the start. Everyone in the team has made mum feel welcome and we feel very supported as a family. All the staff are approachable and friendly and we feel that mum's new nursing
needs are being very well accommodated.
Reply from sarah moor, General Manager at St Cross Grange Care HomeIt has been our absolute pleasure to support you all as a family. Thank you for your kind words and taking the time to give us this feedback. As always I will share with the whole team and know they will be very appreciative.
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Review of

St Cross Grange Care Home

from Gillie B (Wife of Resident) published on 14 January 2026 Submitted via Website • Report
Overall Experience 5.0 out of 5
My husband received the highest quality of nursing and personal care until he passed away. Their support was beyond amazing. The home even invested in a new special bed in order to aid his comfort and safety in his last few weeks.
Reply from sarah moor, General Manager at St Cross Grange Care HomeWhat lovely comments, thank you so much for taking the time to give this feedback. It is really appreciated by the team when families acknowledge what they do every day to support the care we deliver. I will of course share with all.
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Review of

St Cross Grange Care Home

from Simon F (Son of Resident) published on 12 January 2026 Submitted via Website • Report
Overall Experience 5.0 out of 5
So impressed with all the staff. Attentive, approachable, honest and professional. Whenever any issues are needed to be discussed they are dealt with quickly and politely. It is also clear that all the staff know my Dad personally. Thank you.
Reply from sarah moor, General Manager at St Cross Grange Care HomeThank you so much for your lovely feedback. We are all so happy you are confident with our home and the team that support your Dad. I will make sure they are all aware of your review. Thank you
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Review of

St Cross Grange Care Home

from Dodie M (Wife of Resident) published on 2 December 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My husband Harry has been at St Cross since August 2024. I have been 100% happy with his care. They are always ready to listen.
Reply from sarah moor, General Manager at St Cross Grange Care HomeThis is such wonderful feedback, thank you so much. We are extremely proud of our team and the quality of support they deliver its such an accolade to them that you are so happy. I will of course share your comments with them all.
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Review of

St Cross Grange Care Home

from Walter R (Respite Resident) assisted by family/friend published on 5 November 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Having spent four weeks in hospital it was an absolute joy to come to St Cross Grane. It felt like coming home to family. Everyone was so welcoming and friendly.
Reply from sarah moor, General Manager at St Cross Grange Care HomeThank you so much for your kind words. We can reflect your sentiments in that it has been an absolute joy having you stay with us. I will share your feedback with our lovely team.
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Review of

St Cross Grange Care Home

from B R (Respite Resident) published on 9 October 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
From the moment we walked through the door, we were greeted with smiles, help and care. All departments go above and beyond to make St Cross Grange feel like home. My husband and I came here for a short break and were so happy we extended it for two extra weeks.
Reply from Justine Thelwell, Director of Operations at St Cross Grange Care HomeHow lovely of you to review us whilst you are still enjoying the home comforts at St Cross. We are fortunate to be able to get to know you both and thank you for saying such kind words about the team. They really do go above and beyond and I will make sure they see how much you both appreciate them. Don't forget that I am holding you to your promise to visit us during the festive season and be part of our decorating committee.
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Review of

St Cross Grange Care Home

from P K (Son of Resident) published on 7 October 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
We originally booked my mother into St. Cross for respite a year ago while we were on holiday, she really enjoyed the company and security so much, that she asked if she could stay! Which came as a welcome surprise to me and the family.
She still enjoys a certain amount of independence, choosing what
and where she eats, what activities she takes part in etc.
There's always a warm and friendly welcome from all of the staff when we visit and I'm pleased to say mum is still very happy a year on. All credit to the staff and management at
St Cross Grange.
Reply from Justine Thelwell, Director of Operations at St Cross Grange Care HomeWith the general manager having a lovely holiday I would like to thank you on behalf of the whole team at St Cross for posting such a wonderful review. Your mother is very much part of the St Cross community and we could not imagine life without her. Thank you for all your support over the past year and for such heart warming words of praise for the team.
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Review of

St Cross Grange Care Home

from Susan D (Daughter of Resident) published on 26 September 2025 Submitted via Website • Report
Overall Experience 3.0 out of 5
My Dad was a resident for 6 months and was receiving end of life care. I visited approximately 30 homes in the process of finding somewhere for both of my parents, so I have a good idea of what's available. I have direct experience of another care home in Winchester, and the contrast is stark.
St Cross
is beautifully decorated and has zero atmosphere . Housekeeping and carers are wonderful. Reception ignore your arrival more often than they look up and say hello. The food sounds great on paper, but is overcooked. More specifically it did not meet my Dad's needs. The team appeared to be doing something about it only for me to have to repeat the same conversation mutliple times.
The leadership and lack of focus is what lets this place down, and the utter lack of empathy. Within an hour of being told of my Dad's death the nurse was chasing me about funeral plans at the direction of the General Manager. Incredibly insensitive treatment and I would not recommend this for your loved ones.
Reply from sarah moor, General Manager at St Cross Grange Care HomeThank you for your review and we are sorry we did not meet some of your expectations. At St Cross we pride ourselves on the person centred care we provide to residents along with the welcome and support to families, and it would never be our intention to act without sensitivity or empathy. Thank you for recognising the housekeeping and care team as wonderful, we will ensure they are made aware of your views.
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Review of

St Cross Grange Care Home

from Angela T (Respite Resident) published on 22 September 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Staff are polite. The food is excellent with a brilliant chef. I have enjoyed my short stay.
Reply from sarah moor, General Manager at St Cross Grange Care HomeWhat lovely feedback, thank you. I'm so glad you enjoyed your stay with us.
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Review of

St Cross Grange Care Home

from A G (Daughter of Resident) published on 18 September 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mum came to St Cross Grange for end of life care. The admission process was straightforward and arranged promptly. She was made to feel at home immediately. Both my mum and her many visitors enjoyed the welcoming and calm atmosphere that prevails throughout the home. She felt very well cared for,
day and night ( night time cups of tea were very welcome!)She loved the food and the staff who took such trouble preparing it for residents. The catering staff also went out of their way to accommodate the dietary requirements of her visitors. The turn around time for laundry amazed her-usually returned the same day, and always with a smile and a chat from the domestic staff. She felt safe in the knowledge that when medical problems arose appropriate advice was sort and acted upon promptly. As family we too were made to feel welcome and part of the St Cross Grange community.
I know my mum would have no hesitation in recommending this home.
Reply from sarah moor, General Manager at St Cross Grange Care HomeWhat lovely feedback, I am so glad that you all felt so at home at St Cross Grange. We are very proud of our whole home approach and all the team play an active part in how we care for all our residents and families. I will of course pass on your thoughts, thank you.
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Review of

St Cross Grange Care Home

from Rosemary B (Wife of Resident) published on 13 August 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The staff whether care staff, nurses, cleaners, catering staff and management are kind, caring, helpful and very understanding of my husband's deteriorating condition. They are also very considerate of my position as a wife and look after my interests as well. Since new management took over the home
has become a happy place for residents and families.
Reply from sarah moor, General Manager at St Cross Grange Care HomeThank you so much for your kind words. It is heart-warming to know you are both happy. As always I will share with my wonderful team, thank you for recognising the part that they all play in building our home.
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Review of

St Cross Grange Care Home

from Joanne W (Daughter of Resident) published on 18 July 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The improvement in Dad has been amazing since his arrival from hospital last year. The manager and her staff are always so professional & attentive. Nothing is too much trouble and they always go above & beyond with the care of our father.
Reply from sarah moor, General Manager at St Cross Grange Care HomeI am so glad you are happy with our support. It always gives me great pleasure to let the team know how much they are appreciated. Thank you for your feedback
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Review of

St Cross Grange Care Home

from B W (Partner of Resident) published on 18 July 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
I visited a number of care homes over a period of time before my wife came into St Cross, initially for respite care at the end of May, but has recently become a resident. The home was extensively refitted last year and reopened in August, and looks and feels like a high-quality hotel. But it is the
care that is important, and I am very happy and reassured that she is in good hands. Management and staff are all really empathetic, proactive and supportive. For example, I get an unsolicited update on how my wife is on the day, the moment I walk into reception. There is a family atmosphere within the home - across, residents, their family members and staff. Although it is early days, I feel confident she is in the right place.
Reply from sarah moor, General Manager at St Cross Grange Care HomeThank you so much for your kind words. I am so glad you feel confident with our care. We do pride ourselves on delivering a family atmosphere which actively includes all our residents and families as part of our whole home approach. I will of course share your feedback with the team.
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Review of

St Cross Grange Care Home

from William S (Son of Resident) published on 3 June 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
They did a wonderful job looking after my father. Excellent, truly caring staff and a lovely quiet place. Always kept clean and tidy and reassuring to visitors. It made a very difficult time easier; thank you.
Reply from sarah moor, General Manager at St Cross Grange Care HomeThank you for your very kind words. It was an honour to be able to support you all. I will pass on your thoughts to the team.
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Review of

St Cross Grange Care Home

from G R (Daughter of Resident) published on 9 May 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mother initially came to St Cross for respite care but is very happy and content and is now a permanent resident. She feels very well cared for, she enjoys the food, loves the fact her washing is done, she really likes the staff and also enjoys the company of others. From her family's point of view,
the whole experience at St Cross has been exemplary. We can visit at any time (and do!) and everyone is welcoming and helpful. Communications have been excellent and it has been a weight off our minds to know my mother is safe; she has improved immeasurably since living at St Cross in all respects, physically & mentally. We would recommend St Cross to anyone seeking care for themselves or a relative.
Reply from sarah moor, General Manager at St Cross Grange Care HomeWhat a lovely recommendation from you. I am so happy our team have been able to support you all so well and of course thrilled that Mum has flourished with us. I will ensure the team get to see your wonderful comments and how much you appreciate them. Thank you
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Awards / Recognitions (1)

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