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Care Home Owned by Manor Life in Hampshire

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9.9 Group Review Score (the average from all locations with a review score)
  • Care Home Owned by Manor Life in Hampshire

Only the locations & reviews in Hampshire for Manor Life are showing below.

View the details of all 4 locations (with 245 reviews) owned by Manor Life

Manor Life Locations in Hampshire (1)

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1 Care Home owned by Manor Life in Hampshire
St Cross Grange Care Home

St Cross Grange Care Home, 140 St Cross Road, Winchester SO23 9RJ 

10 13 reviews
"I visited a number of care homes over a period of time before my wife came into St Cross, initially for respite care at the end of May, but…"   Read all 13 reviews
Location Type Care Home

St Cross Care Home aims to provide the residents with a secure, relaxed and homely environment in which their care, well being and comfort are of prime importance. Nurses, Carers, and ancillary workers will strive to preserve and maintain the dignity,… Read more about St Cross Grange Care Home

  • Care Provided
  • Long Term/Permanent
  • Short Term/Respite
  • Older Person Care
  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • Physical Disability
  • Palliative Care
  • Visual / Hearing Impairment
  • 64 Rooms from £1,399 / week

Manor Life Reviews in Hampshire (13)

9.9

Manor Life has a Group Review Score of 9.9 (9.896) out of 10.
The Group Review Score is calculated using the average from all locations with a Review Score, and in addition 75%+ of all locations belonging to Manor Life must have a Review Score.

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Review of

St Cross Grange Care Home

from Rosemary B (Wife of Resident) published on 13 August 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The staff whether care staff, nurses, cleaners, catering staff and management are kind, caring, helpful and very understanding of my husband's deteriorating condition. They are also very considerate of my position as a wife and look after my interests as well. Since new management took over the home
has become a happy place for residents and families.
Reply from sarah moor, General Manager at St Cross Grange Care Home

Thank you so much for your kind words. It is heart-warming to know you are both happy. As always I will share with my wonderful team, thank you for recognising the part that they all play in building our home.

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Review of

St Cross Grange Care Home

from Joanne W (Daughter of Resident) published on 18 July 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The improvement in Dad has been amazing since his arrival from hospital last year. The manager and her staff are always so professional & attentive. Nothing is too much trouble and they always go above & beyond with the care of our father.
Reply from sarah moor, General Manager at St Cross Grange Care Home

I am so glad you are happy with our support. It always gives me great pleasure to let the team know how much they are appreciated. Thank you for your feedback

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Review of

St Cross Grange Care Home

from B W (Partner of Resident) published on 18 July 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
I visited a number of care homes over a period of time before my wife came into St Cross, initially for respite care at the end of May, but has recently become a resident. The home was extensively refitted last year and reopened in August, and looks and feels like a high-quality hotel. But it is the
care that is important, and I am very happy and reassured that she is in good hands. Management and staff are all really empathetic, proactive and supportive. For example, I get an unsolicited update on how my wife is on the day, the moment I walk into reception. There is a family atmosphere within the home - across, residents, their family members and staff. Although it is early days, I feel confident she is in the right place.
Reply from sarah moor, General Manager at St Cross Grange Care Home

Thank you so much for your kind words. I am so glad you feel confident with our care. We do pride ourselves on delivering a family atmosphere which actively includes all our residents and families as part of our whole home approach. I will of course share your feedback with the team.

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Review of

St Cross Grange Care Home

from William S (Son of Resident) published on 3 June 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
They did a wonderful job looking after my father. Excellent, truly caring staff and a lovely quiet place. Always kept clean and tidy and reassuring to visitors. It made a very difficult time easier; thank you.
Reply from sarah moor, General Manager at St Cross Grange Care Home

Thank you for your very kind words. It was an honour to be able to support you all. I will pass on your thoughts to the team.

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Review of

St Cross Grange Care Home

from G R (Daughter of Resident) published on 9 May 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mother initially came to St Cross for respite care but is very happy and content and is now a permanent resident. She feels very well cared for, she enjoys the food, loves the fact her washing is done, she really likes the staff and also enjoys the company of others. From her family's point of view,
the whole experience at St Cross has been exemplary. We can visit at any time (and do!) and everyone is welcoming and helpful. Communications have been excellent and it has been a weight off our minds to know my mother is safe; she has improved immeasurably since living at St Cross in all respects, physically & mentally. We would recommend St Cross to anyone seeking care for themselves or a relative.
Reply from sarah moor, General Manager at St Cross Grange Care Home

What a lovely recommendation from you. I am so happy our team have been able to support you all so well and of course thrilled that Mum has flourished with us. I will ensure the team get to see your wonderful comments and how much you appreciate them. Thank you

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Review of

St Cross Grange Care Home

from S C (Wife of Resident) published on 2 May 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
After a few initial teething troubles this home has turned into just that- a lively, comfortable home from home. The staff are truly amazing, the facilities and activities really outstanding. The general ambiance is kind, supportive and comfortable.
Reply from sarah moor, General Manager at St Cross Grange Care Home

I am totally over the moon to have such a lovely review. I am immensely proud of the team we are building and the 'feel' comes from residents, families and the staff all contributing. Thank you so much for being part of our growing family. Kind regards

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Review of

St Cross Grange Care Home

from I C (Daughter of Resident) published on 28 April 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Excellent all round, no complaints at all. My mum is very happy and well looked after by everyone.
Reply from sarah moor, General Manager at St Cross Grange Care Home

Thank you for your kind words I will share with all. As always I am so encouraged that residents and families are happy with the care that our fabulous team deliver and that we are creating a wonderful home together.Kind regards

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Review of

St Cross Grange Care Home

from G W (Friend of Resident) published on 15 April 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Always very well received at reception. The whole establishment is magnificent, particularly in terms of furnishing. Overall presentation, cleanliness and facilities, very attentive, delightful and caring staff.
Reply from sarah moor, General Manager at St Cross Grange Care Home

Thank you so much for taking the time to complete the feedback and thank you for your lovely comments, they are truly appreciated. I am so glad the team make you feel so welcome when you visit. I will make sure I pass on your complements. Kind regardsSarah

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Review of

St Cross Grange Care Home

from J A (Wife of Resident) published on 11 April 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My husband has been at The Grange for several months and has settled in very well. He is very well looked after and cared for. Lovely care team. The ship is being well "steered" by its new captain. Thank you!
Reply from sarah moor, General Manager at St Cross Grange Care Home

Thank you so much for your kind words. I am heartened that you are both so happy. I'm extremely excited to build our family and community spirit to enhance our residents lives in the future. I am immensely proud of our team.With loveSarah

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Review of

St Cross Grange Care Home

from Trish S (Daughter of Resident) published on 13 January 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
The staff and care they give my mother is second to none. She is treated with kindness, and respect and given every opportunity to be in control of her care and life at St Cross. The nursing care has been excellent and she is in far better health, (dealing with numerous physical problems) since she
has been at St Cross. The rooms, dining area, and surroundings are beautifully kept, a calm and relaxing environment to live in. With her physical problems, the one thing my mother can enjoy in life is her food, and she has been thrilled with the meals, not one complaint! Delicious meals, with loads of choices and variations. I can finally relax in the knowledge my mum is in a safe, caring, and happy environment. Huge thanks and appreciation to all the fabulous staff.
Reply from Justine Thelwell, Director of Operations at St Cross Grange Care Home

Gosh what a wonderful review. The team will be so proud when they read it. They really do go the extra mile and your kind words and support really make a difference. I am so happy you are content as a family that Mum is in safe hands. St Cross is a beautiful place to live and who couldn't fail to thrive on the delicious home cooked food from the head chef and her team. Thank you once again from us all, your kindness and appreciation means the world to us.

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Review of

St Cross Grange Care Home

from C B (Daughter of Resident) published on 25 October 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother went to St Cross Grange for respite after a fall at home. She is 95 and living alone has been increasingly difficult for her. After 3 weeks in respite, mum has decided she would like to live at St Cross permanently. When I asked her, are you sure, she replied, I feel safe, cared for and they
like me here. I'm no longer lonely. The food is delicious. I am more active and I've made friends. This is my life now.
My brother and I are so happy. Thank you to all the staff at St Cross Grange!
Reply from Justine Thelwell, Director of Operations at St Cross Grange Care Home

Thank you so much for such a wonderful review. We were proud as punch when we read it. All of the team go the extra mile to make sure residents feel safe and happy so your review shows them they are getting it just right. Looking after your mother is an absolute pleasure. She has blossomed whilst she has been living with us and it's a pleasure to see. Thank you for all your kind words.

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Review of

St Cross Grange Care Home

from G M (Daughter of Resident) published on 8 October 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My father is extremely well looked after. The staff are amazing and are always very welcoming when we visit.
Reply from Kim Harding, General Manager at St Cross Grange Care Home

Thank you for your lovely feedback. I am reassured that you feel your father is supported well by the team and that you and your family always feel welcome when visiting St Cross Grange. Your comments and ratings ensure that the whole team at St Cross Grange continue to provide quality care to all of the residents, as your review certainly demonstrates that they are ensuring they promote positive outcomes when caring for residents.

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Review of

St Cross Grange Care Home

from G M (Son of Resident) published on 16 August 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
We moved our Mother to The Grange in mid-June for a month of respite care. From the moment we arrived we have been welcomed and every request has been fulfilled. The staff, from management to the 24-hour nursing, carers, activities, domestic and cleaning, are all wonderful and have made an effort to
get to know our Mother. They always have time for her, are warm and very caring, and always do something extra that makes a difference. The food served is excellent, always cooked fresh, and different for each meal and each day. Even the cakes are homemade. Having undergone a thorough refurbishment the facilities and feel of the place are top-notch. The activities offered keep our Mother stimulated and happy. After a few weeks we decided to keep our Mother here permanently, so satisfied the family is with all aspects of her care. She has blossomed, and we are confident, however conflicting it can be moving to a care home, that The Grange will be looking after her very well.
Reply from Justine Thelwell, Director of Operations at St Cross Grange Care Home

What an incredible review to receive. Such kind words about the team and the facilities we offer. We are delighted to read how pleased you are with your Mother's overall comfort and wellbeing since coming to live at St Cross Grange. The team will be so proud to read how much you appreciate them and hoorah for those fabulous homemade cakes!

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