Oak Hall Care Home

Wispers Lane, Haslemere GU27 1AB
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9.8 108 Reviews
  • Oak Hall Care Home, Haslemere
Oak Hall in Haslemere, Surrey, opened its doors to new residents in November 2018, following an extensive refurbishment. It offers luxurious surroundings for 55 residents, all of whom enjoy their own en-suite rooms. Some of the rooms can accommodate couples.

In keeping with other homes within the group, Oak Hall will deliver exceptional levels of care in convivial surroundings. Restaurant-style dining is a key feature, alongside a dedicated Health and wellness team who will be running a wide range of well being activities to keep residents active in mind body and soul.

Oak Hall will offer a range of care options: residential, convalescent, respite and specialist palliative care are all available, each with the aim of providing dignity and respect through programmes tailored to the needs of the individual.

Oak Hall lives up to its name with a large oak-panelled entrance hall; oak staircase and balustrading with many further oak features throughout the building. The original interiors of the principal rooms remain little altered: marquetry inlay to some floors, plastered ceilings, stone and marble fireplaces, marble floors, heraldic stained glass and tiled bathrooms.

Long-term nursing care - Respite Care - Convalescence following an operation - Specialist palliative care.
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Care Provided by Oak Hall Care Home

Primary Care Categories

  • Older Person Care
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • For a maximum of 55 Service Users

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Bariatric Care/Obesity
  • Convalescent Care

Facilities

  • Own Furniture if required
  • Lift
  • Stairlift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: £1600 – £2050
  • Self-Funded Nursing Care: £1600 – £2050
  • RESPITE Self-Funded Residential Care: £1600 – £2050
  • RESPITE Self-Funded Nursing Care: £1600 – £2050

All fees can be discussed personally with the General Manager over the phone or when you come for a tour of the Home

These prices are only a guideline, please contact Oak Hall Care Home to find out the exact price for your requirements.

Contact Oak Hall Care Home to confirm what exactly is included and get an estimate tailored to your care needs:

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £254.06 per week and is usually paid directly to the care home.

Contact Oak Hall Care Home to confirm what exactly is included and get an estimate tailored to your care needs:

Good to Know

Group/Owner

Person in Charge

  • Jane McAuley (General Manager)

Local Authority / Social Services

Admission Information

  • Ages 65+

Care Home Design/Build

  • Purpose Built: No
  • Last Refurbishment: 2018
  • Number of floors: 3

Room Information

  • Single Rooms (51)
  • Couples/Companion Rooms (2)
  • Single Rooms with Ensuite Wet Room (45)
  • Couples/Companion Rooms with Ensuite Wet Room (2)

Visiting

  • Oak Hall can facilitate all types of visits. The home welcome young and old and well-behaved pets are always a joy to bring along if visitors wish.

Parking

  • The care home has a large parking area to the front of the main building with clear signage for visitor parking.

Oak Hall Care Home Reviews (108)

9.8

Oak Hall Care Home has a Review Score of 9.8 (9.806) out of 10, based on 49 reviews in the last 2 years.
Over all time Oak Hall Care Home has 108 reviews.

Overall Experience
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Date Published
  • 108
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  • 49
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Reviewer Connection to Oak Hall Care Home
  • 37
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Total of 108, showing 1-20
Review from Clive H (Husband of Resident) published on 13 October 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My wife suffers from dementia and Parkinson's. She has been in Oak Hall for over three years. The care she receives is first class and caring. The staff are excellent, kind and efficient, and the management is stable and assured.
Reply from Jane McAuley, General Manager at Oak Hall Care Home
Your wife is very settled at Oak Hall and I'm so pleased that you rate her care as first class. She is one of our every growing family as are you. Thankyou for posting this review, its very important…read more
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Review from Emma H (Friend of Resident) published on 10 October 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
A very dear friend of ours was transferred to Oak Hall after a long stay in hospital after suffering a stroke. The care she has received from the nurses, staff, care assistants, physio all I've seen by the General Manager has been wonderful. Her room and the entire home is always spotless and welcoming
and we've enjoyed joining our friend in several activities during our visits. The grounds are beautiful too. The food also always smells amazing!
Reply from Jane McAuley, General Manager at Oak Hall Care Home
Thankyou for taking the time to write such a lovely review. Its a pleasure to support your friend in Oak HALL. She is so enthusiastic in her approach to her recovery it makes it a joy to support her.…read more
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Review from Sylvia L (Friend of Resident) published on 7 October 2025 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I was very happy to see my friend looking so much better. The staff were very friendly and caring. I was impressed with the attention she received at Oak Hall. She is very happy and has settled in so well. Her bedroom is very nice and comfortable. I would love to go to Oak Hall if the time comes. It
was so clean.
Reply from Jane McAuley, General Manager at Oak Hall Care Home
Thankyou for your review. Your friend is making good progress and has settled in very well to Oak Hall. I'm so glad she is happy with us and she is making new friends in the home, she loves going to…read more
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Review from Susan M (Daughter-in-law of Resident) published on 26 September 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Very impressed with the care and attention, facilities and friendly, helpful staff.
Reply from Jane McAuley, General Manager at Oak Hall Care Home
Thankyou for your feedback. Your Mother in law is such a lovely lady. She's always happy and likes chatting to anyone in the home. She loves to be outside in the garden, especially helping in the…read more
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Review from Paul M (Son of Resident) published on 26 September 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Level of care is very good and keeps improving. My mother is as happy as she could be, being in care.
Reply from Jane McAuley, General Manager at Oak Hall Care Home
Thankyou for your feedback. Your mother is a wonderful lady. Always happy and smiling and says thank you to the staff for what they do. She has made so many friends in the home, its such a pleasure to…read more
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Review from P P (Friend of Resident) published on 25 September 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
A dear friend was discharged from Hospital following a stroke into the care of Oak Hall. I cannot praise the Management and staff highly enough. The progress my friend has made since being there is astounding. She has become far more alert, her eating has improved enormously, and is now taking part
in an assortment of activities. Thank you to everyone involved in her care.
Reply from Jane McAuley, General Manager at Oak Hall Care Home
What a lovely review, thank you for taking the time to write this. Your friend is so lovely. She is really trying everything to improve. Happy to join everyone in activities, enjoying doing jigsaws…read more
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Review from Leonard N (Friend of Resident) published on 24 September 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
After suffering a severe stroke resulting in the loss of the left side of her body my friend of over 50 years was in need of a care home as she was about to be discharged from hospital. As a result of my partners father being a very happy resident for over 3 years at Oak Hall it was a no brainer to
put her there. During her time at Oak Hall she has made a remarkable improvement. The staff are superb, so friendly and attentive. My friend has said that she is very happy where she is and has remarked several times how nice the people are there. I'm extremely happy she is in Oak Hall and thank all the staff for their kindness and diligence.
Reply from Jane McAuley, General Manager at Oak Hall Care Home
Thankyou for taking the time to write such a lovely review. We are so pleased that your friend is making such good progress with us. She's joining in with activities, eating in the dining room and…read more
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Review from Monica R (Friend of Resident) published on 22 September 2025 Submitted via Postal Card • Report
Overall Experience 2.0 out of 5
On my visit (2 of us), drinks were left on the table, client unable to get to them. Client clearly lost weight, unable to feed herself, not sat positioned properly. Mouldy food found in room. Personal care obviously lacking, hair filthy, body very smelly (client apologised). Nurse bell left out of reach.
No stimulation.
Reply from Jane McAuley, General Manager at Oak Hall Care Home
I am very sorry to hear of your concerns following your visit. At Oak Hall, the comfort and wellbeing of our residents are always our top priority, and we value all feedback.We continue to work…read more
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Review from R M (Sister of Resident) published on 27 August 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Lovely place, always meticulously clean.
Reply from Jane McAuley, General Manager at Oak Hall Care Home
Thankyou for your review. I'm pleased that you find the home always clean, our housekeepers work very hard to keep the home clean and tidy. Thankyou for going to the trouble to write a review.
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Review from O M (Nephew of Resident) published on 27 August 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Excellent facilities, however the room of the resident could use more regular cleans. however due to his condition and hypersensitivity to sound, the cleaners cannot use vacuums. I would like them to instead at least clean with a broom and air freshener.
Reply from Jane McAuley, General Manager at Oak Hall Care Home
Thankyou for your feedback. We try not to use air fresheners as they mask smells rather then dealing with the source. This resident does not like us using sprays in their room. We do deep clean the…read more
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Review from Sarah D (Daughter of Resident) published on 18 August 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
My father has been a resident at Oak Hall, Haslemere for two and a half years and just turned 100 yrs old. He has just celebrated with a lovely family party in one of Oak Halls lovely lounge areas. All guests were made to feel very welcome. The staff and carers go above and beyond for him and always
make time for him. The enviroment is pleasant and very convenient for me to visit as I live locally. His medical needs are well taken care of and he is still very mentally active and I'm sure his excellent care has assisted with this. They make him feel very special and he is never lonely when family members can't be there with him.
Reply from Jane McAuley, General Manager at Oak Hall Care Home
Your Father is such a lovely man and certainly deserves the best. Its always a pleasure to welcome family and friends especially on his 100 birthday which he thoroughly enjoyed. Thankyou for such kind…read more
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Review from S D (Daughter of Resident) published on 11 August 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
The team at Oakhall are amazing, nothing is too much trouble. The administrator kindly offered us the Library to host my father's 100th birthday with his extended family and friends (plus musicians). The chef provided an amazing cake and everyone had a lovely afternoon. The Oakhall team couldn't have
been more accommodating. They also made sure my father was dressed in his smart clothes, hair washed and styled before they brought him to his party. Thank you Oakhall team.
Reply from Jane McAuley, General Manager at Oak Hall Care Home
He is such a proud man and always looks smart, but wanted to make a special effort for this birthday. I am so glad all his family and friends were able to make this such a special day for him, I know…read more
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Review from H Michelle P (Daughter of Resident) published on 31 July 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother spent several weeks here before she died. The welcome and care received by my mother was wonderful throughout the days and the nights. The Manager set the tone with enormous kindness, dignity, professionalism and organisation, that I related to as an ex Nurse. My fears about my mother dying
were addressed through conversations facilitated by the Manager, with the Macmillan Service and visiting GP - both of whom were wonderful too. Their guidance was followed by the Nurses - who were some of the most kind people I have ever met. Equally, the Carers without exception - were wonderful. Their patience, kindness and personal care of our Mum was everything that I could have hoped for.
My family and I visited most of the time and felt loved and cared for too. That's quite something; it was unexpected, beautiful, and reflected the best of human kindness in our troubled world.
All the staff at Reception had a friendly word as we walked passed them to get coffee.
Reply from Jane McAuley, General Manager at Oak Hall Care Home
Thankyou for taking the time and trouble for writing such a personal review. Its always hard to lose a love one but I'm so pleased that we were able to support you and your family when you needed us.…read more
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Review from S L (Granddaughter of Resident) published on 11 July 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My grandmother is in this care home and she has always been very well looked after by the team at Oak Hall.
The staff are all very kind and very welcoming to all of the family whenever we go in to see our grandmother.
Reply from Jane McAuley, General Manager at Oak Hall Care Home
Thankyou for taking the time to write us a review. Your grandmother is a pleasure to support and your family are always delightful when they visit. thankyou again.
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Review from E L (Granddaughter of Resident) published on 11 July 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My grandmother has been at Oak Hall for the last four years and I have only great things to say about the care she ahs received during this time. She was certainly not easy at the beginning of her time and the staff were incredibly patient!
Reply from Jane McAuley, General Manager at Oak Hall Care Home
Your grandmother certainly is a character but she is such a lovely lady. Thankyou for going to the trouble to write a review for us it is greatly appreciated. thankyou.
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Review from C L (Daughter-in-law of Resident) published on 10 July 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The care provided by Oak Hall has been kind and attentive. The staff are all very professional and caring and treat the residents with respect and dignity.
Reply from Jane McAuley, General Manager at Oak Hall Care Home
I'm so pleased you find the staff profession and caring that is exactly how the should be. Residents should always be treated with dignity and respect at all times. Although Oak Hall is a very big…read more
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Review from H L (Granddaughter of Resident) published on 8 July 2025 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I have always been warmly welcomed into Oak Hall by reception staff - their kindness had always made visitations a great experience.
My grandmother has been a resident for quite some time now and I know that they have gone above and beyond to make her life comfortable here. ]Thank you very much to
all lovely staff!
Reply from Jane McAuley, General Manager at Oak Hall Care Home
Your grandmother is such a lovely lady and we enjoy seeing all your family when they visit. Thankyou for taking the trouble to write a review.
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Review from A L (Son of Resident) published on 8 July 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The care that my mother has received since she has been at Oak Hall has been nothing shy of first class. She is not easy but has always been treated with great care and compassion. This has been of great comfort to the family.
Reply from Jane McAuley, General Manager at Oak Hall Care Home
Thankyou, that is exactly how people should be treated. Its great that you have found time to write such a brilliant review I know how busy you are. Thankyou for taking the time.
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Review from Amelia R (Friend of Resident) published on 8 July 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Just wanted to add a review on to here say how brilliant Oak Hall Care Home is. Whenever I have come in to see my friend I am always welcomed by friendly and helpful staff. The home always looks and smells clean. There is surplus amounts of activities available which my friend is able to get involved
with which is always a pleasure to see. Food is always well presented and smells yummy ! Management are always more than happy to help and answer any questions/ queries no matter how big or small and resolutions are always presented in a timely manner. I would recommend Oak Hall to anyone who is looking for a welcoming home for their family or friend.
Reply from Jane McAuley, General Manager at Oak Hall Care Home
Thankyou for taking the time to write such a lovely review. I'm very pleased that everyone is so friendly and that your friend can be involved in so many activities. I know she really enjoys the food…read more
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Review from S M (Mother of Resident) published on 16 June 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
'Care' is the first work that comes to mind. After entering into reception, where there is always a friendly face, the feeling of being 'at home' comes to mind.
Staff never fail to acknowledge one with a cheery "how are you"?
Grounds are beautifully maintained.
Reply from Jane McAuley, General Manager at Oak Hall Care Home
Thankyou for your review. The homely feel is what we always try to have at Oak Hall. We always try to support everyone in the home as we would our own family as we are one big family. Taking the…read more
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Current Review Score: 9.8 (9.806)

Overview of Review Score

The Review Score of 9.8 (9.806) out of 10 for Oak Hall Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.8 out of 5 from 49 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 48 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.806 for Oak Hall Care Home is calculated as follows: ( (489 Excellents x 5) + (60 Goods x 4) + (9 Satisfactorys x 3) + (4 Poors x 2) + (5 Very Poors x 1) ) ÷ 567 Ratings = 4.806
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Oak Hall Care Home is based on 48 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 55 registered maximum number of service users is 11, which has been reached with 48 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 11 Sep 2021

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (0)

Meet the Team (9)

Jane

Jane McAuley

Job Title: General Manager Joined: 2021

Jane is a qualified nurse holding both RNHM and RGN qualifications. She has worked in private houses, care homes and hospitals where she spent some time working in theatres.
Jane joined the Manor Life team at Oak Hall in April 2021.
She has a wealth of experience in managing care homes especially in helping care homes achieve good CQC ratings.

Dawn

Dawn Critchell

Job Title: Front of House Manager Joined: 2018

Dawn has worked at Oak Hall since July 2018 when it first opened as a Care Home. Dawn deals with all incoming enquiries for the home ensuring a high standard of communication is maintained.


Dawn started her career in the care industry as a Health Care Assistant and fell in love with the industry. Dawn decided to grow her knowledge of the industry and due to family commitments moved into the administration and front of house side of the business.


Since being at Oak Hall Dawn has become an integral part of the team.

Rosemarie

Rosemarie Williamson

Job Title: Senior Nurse Joined: 2021

Rosemarie has worked here at Oak Hall since June 2021 as an RN. Rosemarie was appointed Senior Nurse in November 2022.


Rosemarie trained in Jamaica and qualified as an RN in 1994, as a Midwife in 1998 and as a Public Health Nurse in 2008.


Rosemarie migrated to the UK from Jamaica in 2016, and once here obtained a HABC Level 5 Diploma in Leadership in Health and Social Care in 2018. She has been working in the care home setting since then.

Matt

Matt Osborn

Job Title: Head Chef Joined: 2025

After starting his career 29 years ago at The Grand in Brighton, Matt has joined our team here at Oak Hall.

Gabby

Gabby Marginean

Job Title: Senior Nurse RGN Joined: 2022

Hi, my name is Gabby and I am a senior nurse here at Oak Hall. I joined the team in 2022 after previously nursing at Holy Cross Hospital. I am from Romania and qualified as a RGN in 2017. I like yoga, running and reading, mostly psychology books.

Ramona

Ramona Melinte

Job Title: RGN Joined: 2021

Hi, I'm Ramona and I am part of the nursing team here at Oak Hall. I moved here from Romania in 2016. I've been a carer since that time, moving up to lead carer and finally qualifying as an RGN in 2020. I joined the team here in December 2021.


My hobbies include gardening, movies cinema and shopping as well as spending time with my lovely husband and two wonderful sons.

Shirley

Shirley Smithers

Job Title: Head Housekeeper Joined: 2021

Shirley joined Oak Hall in April 2021. Shirley has worked in care for all of her life. Having started her career with King Edward VII and worked there for 30+ years. Shirley then went to Holy Cross Hospital where she completed my NVQ level 2 in housekeeping. Shirley then moved to Moorlands Care Home and completed my NVQ level 2 in Dementia. In my spare time Shirley likes to walk my dog, Jasper and spend time in the garden, but most of all spending time with her 3 boys.

Abin

Abin Vincent

Job Title: Team Leader for care Joined: 2023

Hi, I'm Abin and I am one of the team leaders on the care team. I have a masters in Data Science and have been a carer for 3 years.

Carol

Carol Falconitin

Job Title: Senior Health Care Assistant Joined: 2021

Hi, I'm Carol and I was born in the Philippines. I moved to the UK and became a citizen in 2005, became qualified in care in 2009 and joined the Oak Hall team in 2021. Before that, I graduated with a degree in Airline & Airport Management and worked at Gatwick Airport as a PSA.

Frequently Asked Questions about Oak Hall Care Home

What types of Care is Oak Hall Care Home registered for?

Older Person Care, Physical Disability & Visual / Hearing Impairment are the registered (by the Care Quality Commission) categories of Care.

How many Rooms does Oak Hall Care Home have?

There are 51 Single Rooms and 2 Couples/Companion Rooms.

What are the Facilities & Services at Oak Hall Care Home?

Own Furniture if required, Lift, Stairlift, Wheelchair Access, Gardens, Bar/Café, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Oak Hall Care Home to the centre of Haslemere?

0.8 mile(s) as the crow flies, distance by road may be significantly further.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Oak Hall Care Home to verify any information. View our terms and conditions. Oak Hall Care Home has an Enhanced Service - more info.