Oak Hall Care Home

Wispers Lane, Haslemere GU27 1AB
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9.9 103 Reviews
  • Oak Hall Care Home, Haslemere
Oak Hall in Haslemere, Surrey, opened its doors to new residents in November 2018, following an extensive refurbishment. It offers luxurious surroundings for 55 residents, all of whom enjoy their own en-suite rooms. Some of the rooms can accommodate couples.

In keeping with other homes within the group, Oak Hall will deliver exceptional levels of care in convivial surroundings. Restaurant-style dining is a key feature, alongside a dedicated Health and wellness team who will be running a wide range of well being activities to keep residents active in mind body and soul.

Oak Hall will offer a range of care options: residential, convalescent, respite and specialist palliative care are all available, each with the aim of providing dignity and respect through programmes tailored to the needs of the individual.

Oak Hall lives up to its name with a large oak-panelled entrance hall; oak staircase and balustrading with many further oak features throughout the building. The original interiors of the principal rooms remain little altered: marquetry inlay to some floors, plastered ceilings, stone and marble fireplaces, marble floors, heraldic stained glass and tiled bathrooms.

Long-term nursing care - Respite Care - Convalescence following an operation - Specialist palliative care.
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Care Provided

Primary Care Categories

  • Older Person Care
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • For a maximum of 55 Service Users

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Bariatric Care/Obesity
  • Convalescent Care

Facilities

  • Own Furniture if required
  • Lift
  • Stairlift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: £1600 – £2050
  • Self-Funded Nursing Care: £1600 – £2050
  • RESPITE Self-Funded Residential Care: £1600 – £2050
  • RESPITE Self-Funded Nursing Care: £1600 – £2050

All fees can be discussed personally with the General Manager over the phone or when you come for a tour of the Home

These prices are only a guideline, please contact Oak Hall Care Home to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £254.06 per week and is usually paid directly to the care home.

Good to Know

Group/Owner

Person in charge

  • Jane McAuley (General Manager)

Local Authority / Social Services

Admission Criteria

  • Private and Local Authority funding accepted
  • Ages 65+

Care Home Design/Build

  • Purpose Built: No
  • Last Refurbishment: 2018
  • Number of floors: 3

Room Information

  • Single Rooms (51)
  • Couples/Companion Rooms (2)
  • Single Rooms with Ensuite Wet Room (45)
  • Couples/Companion Rooms with Ensuite Wet Room (2)

Visiting

  • Oak Hall can facilitate all types of visits. The home welcome young and old and well-behaved pets are always a joy to bring along if visitors wish.

Parking

  • The care home has a large parking area to the front of the main building with clear signage for visitor parking.

Oak Hall Care Home Reviews (103)

9.9

Oak Hall Care Home has a Review Score of 9.9 (9.861) out of 10, based on 43 reviews in the last 2 years.
Over all time Oak Hall Care Home has 103 reviews.

Overall Experience
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Date Published
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Reviewer Connection to Oak Hall Care Home
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Total of 103, showing 1-20
Review from R M (Sister of Resident) published on 27 August 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Lovely place, always meticulously clean.
Reply from Jane McAuley, General Manager at Oak Hall Care Home

Thankyou for your review. I'm pleased that you find the home always clean, our housekeepers work very hard to keep the home clean and tidy. Thankyou for going to the trouble to write a review.

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Review from O M (Nephew of Resident) published on 27 August 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Excellent facilities, however the room of the resident could use more regular cleans. however due to his condition and hypersensitivity to sound, the cleaners cannot use vacuums. I would like them to instead at least clean with a broom and air freshener.
Reply from Jane McAuley, General Manager at Oak Hall Care Home

Thankyou for your feedback. We try not to use air fresheners as they mask smells rather then dealing with the source. This resident does not like us using sprays in their room. We do deep clean the room on days that this resident is not in their room which is their preference. Thankyou for writing a review.

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Review from Sarah D (Daughter of Resident) published on 18 August 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
My father has been a resident at Oak Hall, Haslemere for two and a half years and just turned 100 yrs old. He has just celebrated with a lovely family party in one of Oak Halls lovely lounge areas. All guests were made to feel very welcome. The staff and carers go above and beyond for him and always
make time for him. The enviroment is pleasant and very convenient for me to visit as I live locally. His medical needs are well taken care of and he is still very mentally active and I'm sure his excellent care has assisted with this. They make him feel very special and he is never lonely when family members can't be there with him.
Reply from Jane McAuley, General Manager at Oak Hall Care Home

Your Father is such a lovely man and certainly deserves the best. Its always a pleasure to welcome family and friends especially on his 100 birthday which he thoroughly enjoyed. Thankyou for such kind words and taking the trouble to write a review for us. I'm happy that visitors feel welcomed in the home as we love to entertain and show off Oak Hall in all its splendour. Thankyou again for the review.

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Review from S D (Daughter of Resident) published on 11 August 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
The team at Oakhall are amazing, nothing is too much trouble. The administrator kindly offered us the Library to host my father's 100th birthday with his extended family and friends (plus musicians). The chef provided an amazing cake and everyone had a lovely afternoon. The Oakhall team couldn't have
been more accommodating. They also made sure my father was dressed in his smart clothes, hair washed and styled before they brought him to his party. Thank you Oakhall team.
Reply from Jane McAuley, General Manager at Oak Hall Care Home

He is such a proud man and always looks smart, but wanted to make a special effort for this birthday. I am so glad all his family and friends were able to make this such a special day for him, I know he thoroughly enjoyed it. Thankyou for writing a review for us its lovely to have such positive feedback. We will always try to accommodate when we can, you are more than welcome, kind regards.

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Review from H Michelle P (Daughter of Resident) published on 31 July 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother spent several weeks here before she died. The welcome and care received by my mother was wonderful throughout the days and the nights. The Manager set the tone with enormous kindness, dignity, professionalism and organisation, that I related to as an ex Nurse. My fears about my mother dying
were addressed through conversations facilitated by the Manager, with the Macmillan Service and visiting GP - both of whom were wonderful too. Their guidance was followed by the Nurses - who were some of the most kind people I have ever met. Equally, the Carers without exception - were wonderful. Their patience, kindness and personal care of our Mum was everything that I could have hoped for.
My family and I visited most of the time and felt loved and cared for too. That's quite something; it was unexpected, beautiful, and reflected the best of human kindness in our troubled world.
All the staff at Reception had a friendly word as we walked passed them to get coffee.
Reply from Jane McAuley, General Manager at Oak Hall Care Home

Thankyou for taking the time and trouble for writing such a personal review. Its always hard to lose a love one but I'm so pleased that we were able to support you and your family when you needed us. Macmillan are a wonderful organisation who we work closely with to provide guidance where needed to the residents and their families. I'm pleased also that you wish to stay in touch with Oak Hall and join us for up and coming events it will be lovely to see you there. thankyou again for your review and your very kind words.

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Review from S L (Granddaughter of Resident) published on 11 July 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My grandmother is in this care home and she has always been very well looked after by the team at Oak Hall.
The staff are all very kind and very welcoming to all of the family whenever we go in to see our grandmother.
Reply from Jane McAuley, General Manager at Oak Hall Care Home

Thankyou for taking the time to write us a review. Your grandmother is a pleasure to support and your family are always delightful when they visit. thankyou again.

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Review from E L (Granddaughter of Resident) published on 11 July 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My grandmother has been at Oak Hall for the last four years and I have only great things to say about the care she ahs received during this time. She was certainly not easy at the beginning of her time and the staff were incredibly patient!
Reply from Jane McAuley, General Manager at Oak Hall Care Home

Your grandmother certainly is a character but she is such a lovely lady. Thankyou for going to the trouble to write a review for us it is greatly appreciated. thankyou.

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Review from C L (Daughter-in-law of Resident) published on 10 July 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The care provided by Oak Hall has been kind and attentive. The staff are all very professional and caring and treat the residents with respect and dignity.
Reply from Jane McAuley, General Manager at Oak Hall Care Home

I'm so pleased you find the staff profession and caring that is exactly how the should be. Residents should always be treated with dignity and respect at all times. Although Oak Hall is a very big home we aim for a family feel and homely atmosphere while maintaining the professionalism people expect. thankyou for taking the time to write a review it is much appreciated.

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Review from P P (Ex Family Member) published on 10 July 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Oak Hall will always hold a very special place in my heart. My late Father spent his last three years there and absolutely loved it. I couldn't have asked for him to have had better care.
I often return to Oak Hall and as part of the residents enrichment programme give presentations and slide shows
of my various holidays around the world, which the residents appear to really enjoy.
Reply from Jane McAuley, General Manager at Oak Hall Care Home

Thankyou. Both you and your Father will always be in our hearts. He was a very special man and was loved by all in the home. Thankyou for what you continue to do for the home, the residents love to hear about your adventures. Thankyou for such a wonderful review.

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Review from H L (Granddaughter of Resident) published on 8 July 2025 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I have always been warmly welcomed into Oak Hall by reception staff - their kindness had always made visitations a great experience.
My grandmother has been a resident for quite some time now and I know that they have gone above and beyond to make her life comfortable here. ]Thank you very much to
all lovely staff!
Reply from Jane McAuley, General Manager at Oak Hall Care Home

Your grandmother is such a lovely lady and we enjoy seeing all your family when they visit. Thankyou for taking the trouble to write a review.

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Review from A L (Son of Resident) published on 8 July 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The care that my mother has received since she has been at Oak Hall has been nothing shy of first class. She is not easy but has always been treated with great care and compassion. This has been of great comfort to the family.
Reply from Jane McAuley, General Manager at Oak Hall Care Home

Thankyou, that is exactly how people should be treated. Its great that you have found time to write such a brilliant review I know how busy you are. Thankyou for taking the time.

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Review from Amelia R (Friend of Resident) published on 8 July 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Just wanted to add a review on to here say how brilliant Oak Hall Care Home is. Whenever I have come in to see my friend I am always welcomed by friendly and helpful staff. The home always looks and smells clean. There is surplus amounts of activities available which my friend is able to get involved
with which is always a pleasure to see. Food is always well presented and smells yummy ! Management are always more than happy to help and answer any questions/ queries no matter how big or small and resolutions are always presented in a timely manner. I would recommend Oak Hall to anyone who is looking for a welcoming home for their family or friend.
Reply from Jane McAuley, General Manager at Oak Hall Care Home

Thankyou for taking the time to write such a lovely review. I'm very pleased that everyone is so friendly and that your friend can be involved in so many activities. I know she really enjoys the food and will often have seconds. You are more than welcome to visit at any time, as you know we have open visiting. Thank you again for your kind words.

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Review from S M (Mother of Resident) published on 16 June 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
'Care' is the first work that comes to mind. After entering into reception, where there is always a friendly face, the feeling of being 'at home' comes to mind.
Staff never fail to acknowledge one with a cheery "how are you"?
Grounds are beautifully maintained.
Reply from Jane McAuley, General Manager at Oak Hall Care Home

Thankyou for your review. The homely feel is what we always try to have at Oak Hall. We always try to support everyone in the home as we would our own family as we are one big family. Taking the trouble to write a review is very much appreciated as staff love reading your feedback. Thankyou again for going to the trouble of doing this.

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Review from D S (Wife of Resident) published on 16 June 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My dear husband has been in this very special care home for almost four years. He had a very severe stroke in 2021. Distressing time to say the least. Following on from two hospitals he was advised to reside in Oak Hall in Haslemere. He and myself have been welcomed since then. Wonderful care home,
attentive and caring carers, nurses, and doctors attend weekly. General managers have been most impressive and always keep the door open. Stunning building and gardens. Quiet off the road. Spacious and beautifully furnished. Daily activities for residents. Loving humour and empathy.
Reply from Jane McAuley, General Manager at Oak Hall Care Home

Thankyou for taking the time to write such a wonderful review. Its so nice have your husband in the home and we always welcome your daily visits. You join in with everything that's going on and always support the team during activities and when we are doing events. Thank you again for you kind words.

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Review from Victoria B (Stepdaughter of Resident) published on 13 June 2025 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
The building and surroundings are very pleasant. The staff have always been friendly and helpful.
Reply from Jane McAuley, General Manager at Oak Hall Care Home

Thankyou for taking the time to write a review. We are very spoilt by the very majestic building and the 25 acres of landscaped gardens Oak Hall sits in. The residents love being outside especially now we have the nicer weather. I'm pleased the staff are always friendly and helpful that is exactly how they should be. Thankyou again for making the effort to leave a review it is very much appreciated.

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Review from Kim N (Friend of Resident) published on 11 June 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
I've been visiting this nursing home weekly for some time now as a friend of one of the residents, and I continue to be impressed by the quality of care and the warm, welcoming atmosphere. The staff are truly exceptional - friendly, professional, and clearly dedicated to the wellbeing of the residents.
Communication is excellent, with staff always happy to give updates and answer any questions. It's reassuring to see such kindness, respect, and consistency in the care provided. A genuinely lovely place.
Reply from Jane McAuley, General Manager at Oak Hall Care Home

I'm so glad you are impressed with the quality of the care we provide. Even though the home is a large building we try to have a homely atmosphere as we are one big family. Thank you for taking the time to write such a beautiful review that I will share with the team.

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Review from Eric J (Husband of Resident) published on 10 June 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Good facilities and helpful, cheerful staff.
Reply from Jane McAuley, General Manager at Oak Hall Care Home

Thankyou for such a wonderful review. Your wife has settled in very well to the home and its a pleasure to see you each time you visit. Thank you for taking the time to complete this review.

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Review from L M (Power of Attorney of Resident) published on 10 March 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Oak Hall consistently provide a high level of care and their staff are very efficient in dealing with all matters concerning my friend who is a resident.
Reply from Jane McAuley, General Manager at Oak Hall Care Home

Thankyou for taking the time to write a review. I'm glad that you feel we provide a high level of care and that staff are efficient. Its a real pleasure looking after your friend at Oak Hall I love spending time and chatting to her she's had such an interesting life.

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Review from Judith R (Daughter of Resident) published on 31 January 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother was living at Oak Hall for just over a year. She received excellent care right up to her passing. The staff were very supportive and helpful, and as her retirement flat was within the grounds of the home, it meant an easy transition from being in her own home to being cared for.
Reply from Jane McAuley, General Manager at Oak Hall Care Home

Thank you for taking the time to write a review. It was a pleasure to look after your Mum during her time at Oak Hall. She settled in very well when she moved in and being able to go out in the same grounds was a bonus. Thank you for your kind words.

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Review from Roger G (Resident) published on 21 January 2025 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Care taken for all my requirements - working, good food, close care, quick response, comfortable bed.
Reply from Jane McAuley, General Manager at Oak Hall Care Home

Thank you for taking the time to post a review. I'm pleased your requirements are being taken care of at the home and that you are comfortable.

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Current Review Score: 9.9 (9.861)

Overview of Review Score

The Review Score of 9.9 (9.861) out of 10 for Oak Hall Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.9 out of 5 from 43 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 43 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.861 for Oak Hall Care Home is calculated as follows: ( (438 Excellents x 5) + (52 Goods x 4) + (7 Satisfactorys x 3) + (1 Poors x 2) ) ÷ 498 Ratings = 4.861
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Oak Hall Care Home is based on 43 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 55 registered maximum number of service users is 11, which has been reached with 43 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 11 Sep 2021

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (0)

Meet the Team (10)

Jane

Jane McAuley

Job Title: General Manager Joined: 2021

Jane is a qualified nurse holding both RNHM and RGN qualifications. She has worked in private houses, care homes and hospitals where she spent some time working in theatres.
Jane joined the Manor Life team at Oak Hall in April 2021.
She has a wealth of experience in managing care homes especially in helping care homes achieve good CQC ratings.

Dawn

Dawn Critchell

Job Title: Front of House Manager Joined: 2018

Dawn has worked at Oak Hall since July 2018 when it first opened as a Care Home. Dawn deals with all incoming enquiries for the home ensuring a high standard of communication is maintained.


Dawn started her career in the care industry as a Health Care Assistant and fell in love with the industry. Dawn decided to grow her knowledge of the industry and due to family commitments moved into the administration and front of house side of the business.


Since being at Oak Hall Dawn has become an integral part of the team.

Rosemarie

Rosemarie Williamson

Job Title: Senior Nurse Joined: 2021

Rosemarie has worked here at Oak Hall since June 2021 as an RN. Rosemarie was appointed Senior Nurse in November 2022.


Rosemarie trained in Jamaica and qualified as an RN in 1994, as a Midwife in 1998 and as a Public Health Nurse in 2008.


Rosemarie migrated to the UK from Jamaica in 2016, and once here obtained a HABC Level 5 Diploma in Leadership in Health and Social Care in 2018. She has been working in the care home setting since then.

Matt

Matt Osborn

Job Title: Head Chef Joined: 2025

After starting his career 29 years ago at The Grand in Brighton, Matt has joined our team here at Oak Hall.

Sarah

Sarah McCallum

Job Title: Well-being Manager Joined: 2022

Hi, I'm Sarah and I joined the Oak Hall team in August 2022. I have recently completed a First Class Honours Degree in Psychology at Winchester University and have always wanted to work within the care sector and I really enjoy my role. Previously I have worked in both the catering and education sectors and also spent several years serving in the RAF as an engineer for search and rescue helicopters.

Gabby

Gabby Marginean

Job Title: Senior Nurse RGN Joined: 2022

Hi, my name is Gabby and I am a senior nurse here at Oak Hall. I joined the team in 2022 after previously nursing at Holy Cross Hospital. I am from Romania and qualified as a RGN in 2017. I like yoga, running and reading, mostly psychology books.

Ramona

Ramona Melinte

Job Title: RGN Joined: 2021

Hi, I'm Ramona and I am part of the nursing team here at Oak Hall. I moved here from Romania in 2016. I've been a carer since that time, moving up to lead carer and finally qualifying as an RGN in 2020. I joined the team here in December 2021.


My hobbies include gardening, movies cinema and shopping as well as spending time with my lovely husband and two wonderful sons.

Shirley

Shirley Smithers

Job Title: Head Housekeeper Joined: 2021

Shirley joined Oak Hall in April 2021. Shirley has worked in care for all of her life. Having started her career with King Edward VII and worked there for 30+ years. Shirley then went to Holy Cross Hospital where she completed my NVQ level 2 in housekeeping. Shirley then moved to Moorlands Care Home and completed my NVQ level 2 in Dementia. In my spare time Shirley likes to walk my dog, Jasper and spend time in the garden, but most of all spending time with her 3 boys.

Abin

Abin Vincent

Job Title: Team Leader for care Joined: 2023

Hi, I'm Abin and I am one of the team leaders on the care team. I have a masters in Data Science and have been a carer for 3 years.

Carol

Carol Falconitin

Job Title: Senior Health Care Assistant Joined: 2021

Hi, I'm Carol and I was born in the Philippines. I moved to the UK and became a citizen in 2005, became qualified in care in 2009 and joined the Oak Hall team in 2021. Before that, I graduated with a degree in Airline & Airport Management and worked at Gatwick Airport as a PSA.

Frequently Asked Questions about Oak Hall Care Home

What types of Care is Oak Hall Care Home registered for?

Older Person Care, Physical Disability & Visual / Hearing Impairment are the registered (by the Care Quality Commission) categories of Care.

How many Rooms does Oak Hall Care Home have?

There are 51 Single Rooms and 2 Couples/Companion Rooms.

What are the Facilities & Services at Oak Hall Care Home?

Own Furniture if required, Lift, Stairlift, Wheelchair Access, Gardens, Bar/Café, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Oak Hall Care Home to the centre of Haslemere?

0.8 mile(s) as the crow flies, distance by road may be significantly further.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Oak Hall Care Home to verify any information. View our terms and conditions. Oak Hall Care Home has an Enhanced Service - more info.