Oak Hall Care Home

What a wonderful welcome on the day my dad arrived at Oakhall we felt like royalty. All the staff were excellent and made dad so comfortable and as a visitor we were spoilt rotten with drinks cakes etc couldn't recommend enough.

Thank you to all the team at Oak Hall for everything you do. You are all very special people.

A dear friend has been in the care of Oak Hall for almost a year now and the improvement seen in her is amazing. The staff and Management treat her with great respect and gently encourage her to take part in activities. Having such huge social interaction I'm convinced has contributed to her continued improvement. I cannot thank everyone who works at Oak Hall enough.

My elderly mother entered Oak Hall Care Home about a month ago. We were very nervous about this step, as my mother has always valued her independence and autonomy, but her physical health had reached a point where she could no longer live alone in a safe manner. It turns out we had nothing to worry about. Oak Hall have treated my mother with care, kindness, professionalism and dignity. She loves being at Oak Hall and has already built up a great rapport with the carers, residents and other staff. I am amazed by the diligence and concern shown by every member of staff towards my mother. They treat her like royalty and I know for sure that she is in good hands. I visit regularly and have nothing but praise for the carers and management. The care home has a friendly, relaxed air and in many ways feels more like a nice hotel than a care home. (A particular joy is taking our dogs to see my elderly mother - they are always made to feel welcome by everybody at Oak Hall!)

My mother resided at Oak Hall Care Home for seven years, during which time she was looked after with great care and compassion. She was one of the first residents and has sadly just passed away, but the staff of Oak Hall offered incredible support throughout. It was thanks to their timely call that I was able to be with her as she left on her final journey, something for which I will always be immensely grateful. It is a truly beautiful building and my mother loved looking out of the windows at the trees and lawns, which was particularly important when she became immobile. Before that she could wander around and enjoy being in nature, it is always beautifully maintained. I could not recommend Oak Hall more highly, most of all for its incredible staff.

Our mother needed urgent care after nearly a month in hospital. Jane and the team were amazing both in provision and their positive attitude. They knew our mother's needs to the point of telling us answers to questions we did not know to ask! They did everything possible for us, at incredibly short notice, at a busy period to accommodate our mother and settle her in well. We visit daily and every staff member is exceptional. The atmosphere at the home is uplifting and this starts at the reception desk and extends to all the activities. Our mother is enjoying the multiple daily (3 a day!) activities, having lunch with people who she calls her new friends and taking in the beautiful surroundings. Our dog is enjoying our visits and being welcomed by residents. We are finding the care at Oak Hall exceptional. We cannot imagine our mother spending her close of life anywhere else.

We are so thankful that our mum was able to spend her final days at Oak Hall after a difficult final hospital admission and grateful to Jane and all the team for their care for her over the last four years. Oak Hall had become mum's home and we will look back fondly on memories of grandchildren playing on the lawn during visits and family gatherings in the lounge. Jane, Dawn, Gabi, Rosemarie and Ramona were always so helpful and patient with mum's needs and gave her a new lease of life - encouraging her to get into her wheelchair and get her mobility back - after a long spell bed bound in a previous nursing home setting. Thank you all

As I had not seen your client for two years it really was a lovely surprise to see her in such lovely surroundings. I was most impressed by the cheerfulness of all the staff and this was also evident when visiting my mother, who is clearly well cared for both physically and mentally.

Oak Hall has been the full time care of my mother since November 2023. I live in Australia, and this is my first visit since she joined the team. Ma has been exceptionally well looked after. The staff are excellent. The venue is great. Ma is looking really well. When she arrived initially, she was very unwell. She is now in great form. Thank you very much.

I am in no doubt that my mother's quality of life is vastly improved by being in Oak Hall. Thank you.

Being resident in Spain, I don't get to see my aunt that frequently. Last time I saw her was in the winter of 2023. Sadly, since then, she has suffered a debilitating stroke and is now confined to a wheelchair. On a recent trip to the UK, I visited my aunt at Oak Hall and was delighted to see how well looked after she was. From her comfortable room, to the glorious grounds and building, and, of course, the dedicated and caring staff, I was so impressed with Oak Hall. My aunt is clearly happy and at home at Oak Hall which is the most important thing. We were able to have lunch together in the Bistro which gave my aunt the feeling that she was in a top class hotel rather than a care home. Just to add, the food was of an exceptionally high quality; clearly homemade, healthy and well-balanced. I can't recommend Oak Hall enough, and being so far away from my aunt, I feel comforted that she's in such good hands. I would unreservedly recommend Oak Hall for anyone's loved one.

My wife suffers from dementia and Parkinson's. She has been in Oak Hall for over three years. The care she receives is first class and caring. The staff are excellent, kind and efficient, and the management is stable and assured.

A very dear friend of ours was transferred to Oak Hall after a long stay in hospital after suffering a stroke. The care she has received from the nurses, staff, care assistants, physio all I've seen by the General Manager has been wonderful. Her room and the entire home is always spotless and welcoming and we've enjoyed joining our friend in several activities during our visits. The grounds are beautiful too. The food also always smells amazing!

I was very happy to see my friend looking so much better. The staff were very friendly and caring. I was impressed with the attention she received at Oak Hall. She is very happy and has settled in so well. Her bedroom is very nice and comfortable. I would love to go to Oak Hall if the time comes. It was so clean.

Very impressed with the care and attention, facilities and friendly, helpful staff.

Level of care is very good and keeps improving. My mother is as happy as she could be, being in care.

After suffering a severe stroke resulting in the loss of the left side of her body my friend of over 50 years was in need of a care home as she was about to be discharged from hospital. As a result of my partners father being a very happy resident for over 3 years at Oak Hall it was a no brainer to put her there. During her time at Oak Hall she has made a remarkable improvement. The staff are superb, so friendly and attentive. My friend has said that she is very happy where she is and has remarked several times how nice the people are there. I'm extremely happy she is in Oak Hall and thank all the staff for their kindness and diligence.

On my visit (2 of us), drinks were left on the table, client unable to get to them. Client clearly lost weight, unable to feed herself, not sat positioned properly. Mouldy food found in room. Personal care obviously lacking, hair filthy, body very smelly (client apologised). Nurse bell left out of reach. No stimulation.

Lovely place, always meticulously clean.

Excellent facilities, however the room of the resident could use more regular cleans. however due to his condition and hypersensitivity to sound, the cleaners cannot use vacuums. I would like them to instead at least clean with a broom and air freshener.