Oak Hall Care Home

All staff always put the residents first and always listen and do their best under often difficult circumstances. Everyone is keen to offer the best service and when at times a different requirement is requested the staff work hard to implement it as soon as possible. The home works hard with its communication to all shareholders.

My mother has now been at the home for a year, and she is always happy and complimentary about the staff. She has always had excellent care and nursing. Food is of good quality and plentiful. She feels secure at all times.

As a friend of a resident, I share her opinion that she could not be better treated and looked after than she is at Oak Hall. I am unable to do all the ratings as I don't have the personal knowledge to enable me to express an opinion.

Oak Hall has a welcoming feel, and the facilities and grounds are lovely.

My parents are at Oak Hall and settling in well. They enjoy a wide variety of activities. All staff are lovely, very kind and supportive. It is a respectful and cheerful place. Beautiful setting with lovely grounds and views.

My uncle has been here for over a year now and is well looked after and given the care and attention he couldn't get at home. He is always clean and happy with the home and the care he receives. The care home does a lot for the residents.

My sister lacks the ability to speak or call help, so is very vulnerable. However, she is regularly checked and kinds care assistants feed her with practice. Her drug regime is checked and if I call help, for example, to change her incontinence pads, it swiftly arrives. The room is well equipped with a special bed to change her position. The food is appropriate to her needs. One gets the impression that the care team and manager do care for their residents. As with any care home they are often short of permanent staff, but the agency workers are polite and cheery.

I would sincerely like to thank all the staff at Oak Hall Care Home for the care my mother received during her stay there. Many individuals went above and beyond the scope of their normal duties in order to meet Mum's needs and their caring and friendly approach is much appreciated. Nothing was too much trouble and I know she cherishes the friendships she has made during her stay.

I have been here for two and a half years, am extremely happy in all respects and would recommend Oak Hall Care Home to any would-be resident. The constant reviews are ongoing to ensure our happiness.

For three and a half years I have been here and been satisfied with the standard of care I have received.

Not all stars were applicable to our case so have marked those as a 3, this is no disrepect to the care home but simply not relevant to our particular case.

My mother was placed at Oak Hall in Haslemere after being discharged from the hospital by the social services team as part of the A2D NHS scheme. Oak Hall is a converted girl's school with long corridors and is set over 3 floors. We had no choice in the placement as it was being funded by the NHS. Unfortunately, this home is not a specialist centre for those with dementia and as my mother has this condition, it makes it difficult to navigate this vast space as it is confusing, so for that reason alone I would not recommend it. The food though presentable is served by staff that are not aware of what they are serving and on one occasion my mother who is a vegetarian was served chicken. On leaving the home, 'Oak Hall' failed to give me her medication and I had to make another trip to collect part of the prescription as apparently, they had run out of two of the drugs. Now neither did they tell me of this nor did they offer to correct the mistake requesting that I correct their mistake. Poor!

The staff at Oak Hall Care Home are always friendly, caring and diligent. The ladies on reception and in the office, have been there from the beginning and give a lovely personal touch. It feels like a real home and my mum is very happy there. If I have any issues, I know I can always talk to the staff. The bistro is very sociable, so even when my mum isn’t able to come out, we can sit and have lunch there, and she can invite friends for lunch. The bistro attracts the younger, more able residents of the apartments, giving a younger energy to the home. Oak Hall is in a beautiful setting and residents can sit outside if the weather is kind.

Oak Hall Care Home is a lovely care home. The rooms are comfortable and residents are able to bring their own furniture to make them homely. The staff are very friendly and welcoming. Food is excellent with a lovely bistro for residents and family to come and visit.

Thank you to the staff.

My grandmother sadly passed away at Oak Hall Care Home after just 12 days of arriving from a long stay in hospital following a stroke. Due to Covid restrictions/an isolation period, we, unfortunately, weren't able to see her until her final day. The staff my family and I encountered on that sad day were absolutely wonderful and we couldn't have asked for lovelier people to look after her (and us!). It's such a shame we didn't get to know everyone a bit better but our overall impression of Oak Hall is a positive one.

Mum was discharged to Oak Hall Care Home following three long months in hospital. Mum received so much respect, empathy and good personal care from all the different member's of staff from all departments during her 9-weeks at Oak Hall. My mum was restricted by her debilitating health issues, so was confined mostly to her bed/room, but the staff always made her days a bit brighter and loved to listen to her chat. She received good palliative care, and we were so pleased we were able to visit her within the current restrictions. Sadly she died, but she received the best care we could have wished for and with dignity and love till the end.

My grandmother visited Oak Hall for a month for emergency respite after an unexpected operation. The whole team made Grandma so welcome and comfortable. We were extremely impressed by all the staff, and nothing was too much of a problem for them to resolve. The care home itself is a beautiful, highly maintained building in the most beautiful grounds. I cannot recommend Oak Hall enough.

My parents moved into Oak Hall in September 2020 following a significant decline in their health. My mother died shortly afterwards. Her end-of-life care was exemplary. My siblings and I were allowed to visit her in the week leading up to her death. She was nursed in a calm, sunlit room with my father with her all the time. Both my father and brother were with her when she died. We could not have asked for a better end to her life. My father remained at Oak Hall until he died suddenly following a short illness in January. The carers and nursing staff have been consistently incredibly caring under very difficult circumstances. They did all they could to facilitate family visits and Skype or Facetime calls. The rooms are really homely and the view onto the garden and beyond made it a really lovely place for our parents to be. Oak Hall has a real atmosphere of being very well run. My brother, sisters and I would very highly recommend Oak Hall.

Despite all the Covid protocols and restrictions they are having to work with, the staff at Oak Hall have maintained the friendly and welcoming atmosphere that immediately puts you at ease. There is an easy rapport with the staff you see on a regular basis and smiles and greetings from those you don't. As he is not able to be with us, it is a great comfort to his family to know that dad is being cared for by a highly professional and passionate family at Oak Hall.