Oak Hall Care Home

Wispers Lane, Haslemere GU27 1AB
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9.9 103 Reviews
  • Oak Hall Care Home, Haslemere
Oak Hall in Haslemere, Surrey, opened its doors to new residents in November 2018, following an extensive refurbishment. It offers luxurious surroundings for 55 residents, all of whom enjoy their own en-suite rooms. Some of the rooms can accommodate couples.

In keeping with other homes within the group, Oak Hall will deliver exceptional levels of care in convivial surroundings. Restaurant-style dining is a key feature, alongside a dedicated Health and wellness team who will be running a wide range of well being activities to keep residents active in mind body and soul.

Oak Hall will offer a range of care options: residential, convalescent, respite and specialist palliative care are all available, each with the aim of providing dignity and respect through programmes tailored to the needs of the individual.

Oak Hall lives up to its name with a large oak-panelled entrance hall; oak staircase and balustrading with many further oak features throughout the building. The original interiors of the principal rooms remain little altered: marquetry inlay to some floors, plastered ceilings, stone and marble fireplaces, marble floors, heraldic stained glass and tiled bathrooms.

Long-term nursing care - Respite Care - Convalescence following an operation - Specialist palliative care.
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Care Provided

Primary Care Categories

  • Older Person Care
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • For a maximum of 55 Service Users

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Bariatric Care/Obesity
  • Convalescent Care

Facilities

  • Own Furniture if required
  • Lift
  • Stairlift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: £1600 – £2050
  • Self-Funded Nursing Care: £1600 – £2050
  • RESPITE Self-Funded Residential Care: £1600 – £2050
  • RESPITE Self-Funded Nursing Care: £1600 – £2050

All fees can be discussed personally with the General Manager over the phone or when you come for a tour of the Home

These prices are only a guideline, please contact Oak Hall Care Home to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £254.06 per week and is usually paid directly to the care home.

Good to Know

Group/Owner

Person in charge

  • Jane McAuley (General Manager)

Local Authority / Social Services

Admission Criteria

  • Private and Local Authority funding accepted
  • Ages 65+

Care Home Design/Build

  • Purpose Built: No
  • Last Refurbishment: 2018
  • Number of floors: 3

Room Information

  • Single Rooms (51)
  • Couples/Companion Rooms (2)
  • Single Rooms with Ensuite Wet Room (45)
  • Couples/Companion Rooms with Ensuite Wet Room (2)

Visiting

  • Oak Hall can facilitate all types of visits. The home welcome young and old and well-behaved pets are always a joy to bring along if visitors wish.

Parking

  • The care home has a large parking area to the front of the main building with clear signage for visitor parking.

Oak Hall Care Home Reviews (103)

9.9

Oak Hall Care Home has a Review Score of 9.9 (9.861) out of 10, based on 43 reviews in the last 2 years.
Over all time Oak Hall Care Home has 103 reviews.

Overall Experience
  • 79
  • 22
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Date Published
  • 103
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  • 43
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Reviewer Connection to Oak Hall Care Home
  • 37
  • 14
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  • 12
  • 6
  • 5
  • 3
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  • 2
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  • 1
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  • 1
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Total of 103, showing 41-60
Review from Jane B (Daughter of Resident) published on 17 November 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother has now been a resident for just over two years. She was helped to settle in right from the start and has been very content to be here. She loves all the carers who take the time to chat and joke with her whenever they visit her room. The activities are very varied and topical, and Mum gladly
joins in with most of them, especially in the afternoon, as she is no early riser! She also enjoys the meals as she says the cooking is very good and there is always a good choice. The home is always responsive if I have a query or problem, and the staff are very approachable and willing to listen and help whenever a need arises. I am very grateful that we found OakHall for Mum. It has worked out very well.
Reply from Jane McAuley, General Manager at Oak Hall Care Home

Thank you for taking the time and trouble to write a review. We love having Mum with us; she is a real character and is great to sit and have a chat with. She joins in with most activities but also likes a walk outside, weather permitting. She also has a fantastic sense of humour.

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Review from Brenda R (Wife of Resident) published on 8 November 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
My husband required palliative care following radiotherapy treatment and Oak Hall Care Home was recommended to me. Due to his illness, my husband was very confused and disorientated but the staff made a huge effort to calm him and to make his transition from hospital as smooth as possible. All the staff
- at every level - were professional, caring and supportive, both to myself and my husband. To be able to take our dog in to visit my husband and to see the joy on my husband's face was priceless. I would have no hesitation in recommending Oak Hall for a loved one.
Reply from Jane McAuley, General Manager at Oak Hall Care Home

Thankyou for your review. I'm so glad we were able to support you and your husband at the end of his life. Its always a difficult time for anyone and to have your dog with you calmed your husband and brought a smile to his face. I'm pleased we were able to help.

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Review from Vanessa G (Friend of Resident) published on 24 October 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
So welcoming, clean and friendly. A lovely setting and everyone is so kind. Clean and a luxury environment.
Reply from Jane McAuley, General Manager at Oak Hall Care Home

Thank you for your wonderful review. We are very proud of Oak Hall and the grounds we occupy. We have stunning views over the rolling hills of Surrey. Staff are proud to work at Oak Hall and always strive to be welcoming and kind. Thank you again for taking the time and trouble to write a review.

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Review from B A (Resident) published on 7 September 2023 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My care home experience is very limited and I am here in respite care as a result of a serious fall in May last. In retrospect, I feel, to what I would describe as a 'medical hotel' better suited because of the emphasis on constant physiotherapy. Nevertheless, Oak Hall is very well managed and staffed,
and has a very friendly and comfortable feel. I have been very well treated and would not hesitate to recommend to anyone in need of long-term care and effectively looking for a home. It feels very serene here in a beautiful setting. As you will see, the rankings given indicate high quality.
Reply from Jane McAuley, General Manager at Oak Hall Care Home

What a lovely review. Thankyou for taking the time and trouble to write a review for Oak Hall.

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Review from Ann L (Resident) assisted by family/friend published on 7 September 2023 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Very happy with everything.
Reply from Jane McAuley, General Manager at Oak Hall Care Home

Thank you for taking the time to write a review. I'm so please you are happy with everything. Its a pleasure to have you as part of our family.

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Review from I M (Son of Resident) published on 4 September 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Oak Hall continues to provide excellent service for my father, who has been a resident for three and a half years. They have never haltered in maintaining a homely, family atmosphere where each resident is valued as an individual. The staff are truly excellent, and the manager leads the team by example
so that high standards are maintained in every aspect of the service.
Highest compliments - Dad regularly thanks us for finding Oak Hall.
Reply from Jane McAuley, General Manager at Oak Hall Care Home

Thank you for such a wonderful review. We love having your father with us; he's a real character. Thank you for taking the time to write the review; it is very much appreciated.

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Review from David B (Resident) assisted by family/friend published on 4 September 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
As a long-term resident, I am very happy here. I am always very well looked after and the care is very well organised. The staff are courteous and do their best to meet all my requests. The food is mostly good but the quality of produce could do with some improvement. This and the shortage of staff
is my only criticism. The rooms and grounds are excellent.
Reply from Jane McAuley, General Manager at Oak Hall Care Home

I am glad you are very happy at the home and that you are well looked after. The shortage of staff has been addressed through our extensive recruitment and sponsorship programme. This means we have all our own staff on-site without the need for agency. Thank you for your very kind review.

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Review from K B (Son of Resident) published on 1 September 2023 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Well-tended.
Reply from Jane McAuley, General Manager at Oak Hall Care Home

Thank you for taking the time to write a review. Kind regards.

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Review from Ann G (Daughter of Resident) published on 31 August 2023 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My mother has been in Oak Hall for over 4 years! She has been well cared for and enjoys the company. The food and her room are fine and she was here during COVID lockdown - which was really difficult for all of us. My mother always says, that if you have to be in a home, this is the best one!
Reply from Jane McAuley, General Manager at Oak Hall Care Home

What a lovely review. Covid lockdown was very hard for the residents I am so pleased she felt this was the best home to be in. She does have a lot of friends in the home. Thank you again for taking the time to write a review.

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Review from L K (Daughter of Resident) published on 31 August 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
So lucky to have found a place that suits Dad and his needs. All the staff are so welcoming and friendly and supportive. Dad has been here for three years now and everyone feels like an extension to our family.
Thank you for everything you do, we really appreciate your support and love.
Reply from Jane McAuley, General Manager at Oak Hall Care Home

Thank you for taking the time to write a review. I'm so glad you feel like we are all family. We try to make Oak Hall a family-orientated home so I'm pleased it also works for your family too. We love having Dad with us, he's a real character. Thank you again.

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Review from Robin L (Husband of Resident) published on 31 August 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Very friendly and helpful staff, pleasant rooms and nice outlook.
Reply from Jane McAuley, General Manager at Oak Hall Care Home

Thank you for a lovely review. I am so pleased that the staff are friendly and helpful that is exactly how they should be. We have 25 acres of land so are very spoiled with our outlook. Thank you again for taking the time to write a review.

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Review from William P (Resident) published on 31 August 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Every person treats you with respect.
Medical help is excellent.
Reply from Jane McAuley, General Manager at Oak Hall Care Home

Thank you for your review. I am so pleased that we have been scored with five stars thank you so much. I'm happy that you are treated with the respect you deserve. Thank you again.

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Review from Tony S (Resident) assisted by family/friend published on 31 August 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I have been a resident here for twenty months. I am very happy and comfortable with Oak Hall. Just one think I would mention in the response time to me pressing my room buzzer is not good - too long a wait.
Reply from Jane McAuley, General Manager at Oak Hall Care Home

Thank you for your very kind review. Sometimes we have a lot of people who call at the same time but I apologise if you have had to wait for someone to get to you. I am pleased you are happy and comfortable at the home. Thank you again for taking the time to write a review.

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Review from S W (Resident) published on 29 August 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Staff go the extra mile. Very caring and understanding.
Reply from Jane McAuley, General Manager at Oak Hall Care Home

Thank you for your review. I'm thrilled that staff are so understanding and that they go the extra mile for you. It's so important that staff care and that you feel that, thank you again.

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Review from C C (Resident) published on 29 August 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Very pleasant and helpful, friendly staff. Beautifully furnished lounges. Varied activities. Appetising food with choice. Organise outside hospital and physio appointments for you to remove anxiety. A nice place to be.
Reply from Jane McAuley, General Manager at Oak Hall Care Home

Thank you for your wonderful review. I'm so glad you enjoy the open spaces we have in our lounges and the variety of activities we provide. I know you say the food is lovely, thank you again.

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Review from Jean F (Wife of Resident) published on 29 August 2023 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Oak Hall Care Home has provided a safe and pleasant haven for my husband for seventeen months, for which I am extremely grateful.
Reply from Jane McAuley, General Manager at Oak Hall Care Home

Thank you for your lovely review. It is a pleasure to support your husband and to also see you every day, spending time with him in the home. Thank you, Jane.

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Review from Louis K (Daughter of Resident) published on 21 August 2023 Submitted via Postal Card • Report
Overall Experience 1.0 out of 5
On arrival, no interaction from manager, receptionist very nice. My mum is independent, just needed meals and eye drops, after cataract surgery, four times a day. My mum had to ask repeatedly for her eye drops, no set times were given. She wanted her meals in her room, they were cold, very poor amount
and was often hungry. On one of the shifts, eye drops were given at 7 pm and then only a get of 1 hour, 8:20 pm! I have taken my mum out a week early as she was so upset. The manager was very dismissive. We were charged £3,000 for this poor care. Very dissapointed.
Reply from Jane McAuley, General Manager at Oak Hall Care Home

Thank you for your praise regarding the warm welcome you received from our reception team. I am sorry to read that Mum’s stay did not meet your expectations. Mum was prescribed eye drops 4 times a day which were given. Mum chose the times she wanted her eye drops. Whilst our nurses advised Mum to have them 6 hours apart Mum decided on the timings to suit her daily routine. There was one occasion during Mum's stay that she informed us her soup was lukewarm. We served a hot portion straight away and apologised. Mum often spoke to staff about how lovely the food was at Oak Hall, it’s disappointing to hear your feedback after Mum had gone home. I visited Mum nearly every day of her stay. We both hail from the same county and had some lovely conversations about the area invoking happy childhood memories for both of us. Each time I visited Mum I asked how was her stay so far. Mum didn’t share any concerns with me so it’s disappointing to hear your feedback after Mum had gone home. Thank you

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Review from Frank D (Resident) published on 21 August 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
All staff are extremely friendly and helpful. Staff look after guests extremely well. Nurses are very professional and monitor residents daily. Meals are on time and provide daily choice. All arrivals comment on the lovely atmosphere on arrival. Very great range of activities, including exercise classes.
Reply from Jane McAuley, General Manager at Oak Hall Care Home

Thank you for your wonderful review. I'm thrilled that you find the staff extremely friendly and helpful and that guests are well looked after. I will pass on your comments that nurses are very professional and that you are happy that you are monitored daily, you are a pleasure to support. I'm also pleased that people comment on the atmosphere in the home when they visit. We aim for a family orientated home with lots of activities which you clearly enjoy. Thank you again for your review

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Review from Sally P (Daughter of Resident) published on 8 August 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Our father moved into Oak Hall Care Home and was with you for four months. We cannot thank you enough for the wonderful nursing care and support that you gave him. He was welcomed into your family, wholeheartedly, and felt very relaxed and happy. His health improved and so did his well-being. We, as
a family, also felt very supported and welcome.
We thank you all so much for giving our father a wonderful place to feel safe and loved.
Reply from Jane McAuley, General Manager at Oak Hall Care Home

Thank you for your review. It was a pleasure to have your father as part of our ever-growing family. It's so great when people, including relatives, feel at home with us. You are more than welcome to come and see us anytime, you will always be welcome. Kind regards, Jane.

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Review from Rosie V (Friend of Resident) published on 18 July 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
We looked at a few homes, and this one ticked all the boxes. Rooms are beautiful, menus and food very good. Staff are helpful and pleasant, and there is a great activities schedule.
Reply from Jane McAuley, General Manager at Oak Hall Care Home

Thank you for your review. I am so glad you like the activity programme on offer at the home, our staff always try to incorporate a wide range of activities for everyone to join in with. Staff work very hard to make the home as pleasant as possible and the rooms beautiful. I'm glad we are able to tick all the boxes for you and happy that you are now part of our family. Kind regards.

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Current Review Score: 9.9 (9.861)

Overview of Review Score

The Review Score of 9.9 (9.861) out of 10 for Oak Hall Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.9 out of 5 from 43 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 43 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.861 for Oak Hall Care Home is calculated as follows: ( (438 Excellents x 5) + (52 Goods x 4) + (7 Satisfactorys x 3) + (1 Poors x 2) ) ÷ 498 Ratings = 4.861
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Oak Hall Care Home is based on 43 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 55 registered maximum number of service users is 11, which has been reached with 43 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 11 Sep 2021

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (0)

Meet the Team (10)

Jane

Jane McAuley

Job Title: General Manager Joined: 2021

Jane is a qualified nurse holding both RNHM and RGN qualifications. She has worked in private houses, care homes and hospitals where she spent some time working in theatres.
Jane joined the Manor Life team at Oak Hall in April 2021.
She has a wealth of experience in managing care homes especially in helping care homes achieve good CQC ratings.

Dawn

Dawn Critchell

Job Title: Front of House Manager Joined: 2018

Dawn has worked at Oak Hall since July 2018 when it first opened as a Care Home. Dawn deals with all incoming enquiries for the home ensuring a high standard of communication is maintained.


Dawn started her career in the care industry as a Health Care Assistant and fell in love with the industry. Dawn decided to grow her knowledge of the industry and due to family commitments moved into the administration and front of house side of the business.


Since being at Oak Hall Dawn has become an integral part of the team.

Rosemarie

Rosemarie Williamson

Job Title: Senior Nurse Joined: 2021

Rosemarie has worked here at Oak Hall since June 2021 as an RN. Rosemarie was appointed Senior Nurse in November 2022.


Rosemarie trained in Jamaica and qualified as an RN in 1994, as a Midwife in 1998 and as a Public Health Nurse in 2008.


Rosemarie migrated to the UK from Jamaica in 2016, and once here obtained a HABC Level 5 Diploma in Leadership in Health and Social Care in 2018. She has been working in the care home setting since then.

Matt

Matt Osborn

Job Title: Head Chef Joined: 2025

After starting his career 29 years ago at The Grand in Brighton, Matt has joined our team here at Oak Hall.

Sarah

Sarah McCallum

Job Title: Well-being Manager Joined: 2022

Hi, I'm Sarah and I joined the Oak Hall team in August 2022. I have recently completed a First Class Honours Degree in Psychology at Winchester University and have always wanted to work within the care sector and I really enjoy my role. Previously I have worked in both the catering and education sectors and also spent several years serving in the RAF as an engineer for search and rescue helicopters.

Gabby

Gabby Marginean

Job Title: Senior Nurse RGN Joined: 2022

Hi, my name is Gabby and I am a senior nurse here at Oak Hall. I joined the team in 2022 after previously nursing at Holy Cross Hospital. I am from Romania and qualified as a RGN in 2017. I like yoga, running and reading, mostly psychology books.

Ramona

Ramona Melinte

Job Title: RGN Joined: 2021

Hi, I'm Ramona and I am part of the nursing team here at Oak Hall. I moved here from Romania in 2016. I've been a carer since that time, moving up to lead carer and finally qualifying as an RGN in 2020. I joined the team here in December 2021.


My hobbies include gardening, movies cinema and shopping as well as spending time with my lovely husband and two wonderful sons.

Shirley

Shirley Smithers

Job Title: Head Housekeeper Joined: 2021

Shirley joined Oak Hall in April 2021. Shirley has worked in care for all of her life. Having started her career with King Edward VII and worked there for 30+ years. Shirley then went to Holy Cross Hospital where she completed my NVQ level 2 in housekeeping. Shirley then moved to Moorlands Care Home and completed my NVQ level 2 in Dementia. In my spare time Shirley likes to walk my dog, Jasper and spend time in the garden, but most of all spending time with her 3 boys.

Abin

Abin Vincent

Job Title: Team Leader for care Joined: 2023

Hi, I'm Abin and I am one of the team leaders on the care team. I have a masters in Data Science and have been a carer for 3 years.

Carol

Carol Falconitin

Job Title: Senior Health Care Assistant Joined: 2021

Hi, I'm Carol and I was born in the Philippines. I moved to the UK and became a citizen in 2005, became qualified in care in 2009 and joined the Oak Hall team in 2021. Before that, I graduated with a degree in Airline & Airport Management and worked at Gatwick Airport as a PSA.

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