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Oak Hall Care Home

Wispers Lane, Haslemere, Surrey GU27 1AB
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Oak Hall Care Home, Haslemere
Oak Hall Care Home, Haslemere
Oak Hall Care Home, Haslemere

Oak Hall in Haslemere, Surrey, opened its doors to new residents in November 2018, following an extensive refurbishment. It offers luxurious surroundings for 55 residents, all of whom enjoy their own en-suite rooms. Some of the rooms can accommodate couples.

In keeping with other homes within the group, Oak Hall will deliver exceptional levels of care in convivial surroundings. Restaurant-style dining is a key feature, alongside a dedicated Health and wellness...  

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Care Provided by Oak Hall Care Home

Primary Care Categories

  • Older Person Care
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • For a maximum of 55 Service Users

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Bariatric Care/Obesity
  • Convalescent Care

Facilities

  • Own Furniture if required
  • Lift
  • Stairlift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

Type of carePermanentRespite
Residential Care£1,800 - £2,200£1,850 - £2,200
Nursing Care£1,950 - £2,200£1,850 - £2,200

All fees can be discussed personally with the General Manager over the phone or when you come for a tour of the Home

Contact Oak Hall Care Home to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self-Funding (Private)
  • Local Authority with Top-up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

  • If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £267.68 per week and is usually paid directly to the care home.

Good to Know

Group / Owner

Person in charge

  • Jane McAuley (General Manager)

Local Authority / Social Services

Admission Information

  • Ages 65+

Care Home Design/Build

  • Purpose Built: No
  • Last Refurbishment: 2018
  • Number of floors: 3

Room Information

  • Single Rooms (51)
  • Couples/Companion Rooms (2)
  • Single Rooms with ensuite Wet Room (45)
  • Couples/Companion Rooms with ensuite Wet Room (2)

Visiting

  • Oak Hall can facilitate all types of visits. The home welcome young and old and well-behaved pets are always a joy to bring along if visitors wish.

Parking

  • The care home has a large parking area to the front of the main building with clear signage for visitor parking.

Oak Hall Care Home Reviews (118)

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9.8

Oak Hall Care Home has a Review Score of 9.8 (9.790) out of 10, based on 44 reviews in the last 2 years. Over all time Oak Hall Care Home has 118 reviews.

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Showing 118 reviews matching selected criteria
Review from Gary F (Son of Resident) published on 10 December 2024 Submitted via Website
Overall Experience
Dad was a resident at Oak Hall from February 2022 to his death in October 2024.
The superb team of carers and nurses looked after him with warmth, humour and humanity. They made Dad laugh and vice versa. How vital is that?
When we wanted to have Dad changed, dressed, and hoisted into his wheelchair so that he could get outside for some fresh air, there was always somebody to help. After a walk and lunch, wherever possible outside, someone was always there to help us get him back into bed.
The team get all the important things right. Dad was looked after, washed, changed, fed, talked to. He never had a pressure sore whilst he was there.
The beautifully maintained grounds are a sanctuary - somewhere to depressurize. We'd sometimes bring a picnic and sit in the sun. We wheeled Dad down to the tennis court and the family had a combined tennis tournament and picnic. There was no issue with the management team; who are helpful, compassionate and knowledgeable. They were happy to accommodate us.

Thank You!

Reply from Jane McAuley, General Manager at Oak Hall Care Home

Thankyou for such a lovely review. We will always remember Dad and Mum with great fondness. They were such a delight to have in the home. His wisdom on cricket no doubt helped our staff hone their skills in the game. His humour always brought laughter to the home and you could hear him wherever he was chuckling away, he will be missed.

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Review from K Y (Friend of Resident) published on 24 September 2024 Submitted via Website
Overall Experience
Lovely attentive & caring staff in a wonderful atmosphere. Thank you for all you do. I feel happy in the knowledge that my friend is in such good hands, respected & treated with dignity.

The home is clean & welcoming. Highly recommend.

Reply from Jane McAuley, General Manager at Oak Hall Care Home

Thank you for such a lovely review. I'm so glad you feel your friend is in good hands and that he is treated with dignity and respect in our home. Everyone should always be treated with dignity and respect no matter what. We have a hardworking team that keeps the home clean and tidy and ensures that it is always welcoming to anyone who comes here. Thank you again.

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Review from K M (Wife of Resident) published on 16 September 2024 Submitted via Postal Card
Overall Experience

Oak Hall recently provided end-of-life care for my husband and I cannot recommend them highly enough. Sadly he was only there for a very short while, but all the staff were compassionate and caring, and couldn't have done more for myself and my daughter. I cannot thank everyone enough.

Reply from Jane McAuley, General Manager at Oak Hall Care Home

Thank you for taking the time to write a review. Even though your husband was only with us for a very short time, he was still part of our family. We are glad we could help at such an important time. Thank you again.

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Review from F G (Friend of Resident) published on 16 September 2024 Submitted via Postal Card
Overall Experience

A beautiful Victorian manor house is superb, well maintained and has original gardens. Helpful and friendly staff. Large public rooms with TV, games etc. Weekly programme of events and the restaurant open to visitors. Ensuite bathrooms in all resident's rooms. I have been visiting a friend there for over 3 years. Although very disabled she appears quite happy.

Reply from Jane McAuley, General Manager at Oak Hall Care Home

Thank you for your review. I'm so pleased that you find our home well maintained and staff helpful. Our programme of events is extensive to cater for everyone's needs. Thank you for taking the time to write.

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Review from Ang W (Daughter of Resident) published on 9 September 2024 Submitted via Website
Overall Experience
We were so blessed to have had our Dad stay in Oak Hall at the end of his life between May to July 2024.
The staff team were; warm, friendly, caring, attentive, sensitive to individual needs not only to Dad but to my Mum, sister, our families and me. This, along with the gorgeous grounds, wonderful drinks machine and lovely interior eased our anxieties and aided precious visits with Dad ensuring his last few months on this earth were the best they could be.

We honestly cannot thank Oak Hall and its incredible staff team enough.

Reply from Jane McAuley, General Manager at Oak Hall Care Home

Thank you for such kind work. The staff team work very hard to make Oak Hall feel like home and be supportive of everyone who comes here including their family members. I'm happy that Dad's last months were the best they could be, he was a pleasure to support as were the whole family.

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Review from Ruby T (Granddaughter of Resident) published on 2 September 2024 Submitted via Website
Overall Experience

My nana is really enjoying her stay here at Oak Hall. The home is very clean and welcoming with beautiful and spacious grounds. Oak Hall also offers plenty of activities. Also, my nana constantly compliments the food.

Reply from Jane McAuley, General Manager at Oak Hall Care Home

Thank you for taking the time to post a review. I am so pleased your Nana is enjoying her stay at Oak Hall and she is enjoying the food. She is such a lovely lady. Thank you again.

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Review from Lara M (Daughter of Resident) published on 9 July 2024 Submitted via Website
Overall Experience

My almost 90-year-old father stayed at Oak Hall to recuperate in May - June following some falls and suffering from long-term covid. It's a beautiful historic house, and the views over the lush rolling hills of the National Park are gorgeous. Dad had an excellent view from his large bedroom window and enjoyed sitting outside on the terrace on sunny days. I think having such a lovely nature around really helped his recovery. The staff were helpful, friendly, cheery and professional, making Dad feel very welcome and treating him with dignity. The food was really excellent, Dad enjoyed every meal, and this helped him regain some of the weight he had lost. They have an excellent physio visiting as well. Dad also joined in a lot of the fun activities they do and was quite dedicated to the armchair exercise classes. He looked really transformed by the end of his 4 weeks there!

Reply from Jane McAuley, General Manager at Oak Hall Care Home

Thank you for taking the time to write such a lovely review. It was such a pleasure having your father with us he really liked the activity sessions. He is more than welcome to come back any time for a visit to say hello or to stay. Thank you once again.

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Review from N M (Son of Resident) published on 10 June 2024 Submitted via Website
Overall Experience

Fantastic staff who really put the 'care' into being a care home. Mum wasn't there for long as it turned into end of life, but everyone at Oak Hall was caring and compassionate and treated her with respect and dignity. Nothing was too much for them and they looked after all the little things. Great communication with us as relatives at a difficult time. Full-time qualified nursing staff gave us huge peace of mind. Although Mum wasn't ever able to use all the facilities, Oak Hall is really well looked after as a home and presented spotlessly. Every single member of staff does a great job. Not the cheapest, but worth every penny and hence great value. Very highly recommended.

Reply from Jane McAuley, General Manager at Oak Hall Care Home

Thank you for such a lovely review. It was an absolute pleasure to look after Mum and support your family when you needed us. End of life is always difficult but we do try to take the pressure off families by being there for you. Thank you again.

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Review from R V (Daughter of Resident) published on 5 June 2024 Submitted via Postal Card
Overall Experience

Mum was in Oak Hall for the last month of her life. The staff treated both her and us with incredible dignity, efficiency and tact. We are very grateful and would not hesitate to recommend Oak Hall. Unfortunately, Mum couldn't use the activities so I can't recommend them - but they looked great!

Reply from Jane McAuley, General Manager at Oak Hall Care Home

Thank you for your review. It was a pleasure to support your family in the last month of Mum's life. She was such a lovely lady, so dignified. I am glad you chose to spend her last days with us, it is an honour to support people at the end of their lives. Thank you again.

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Review from S S (Daughter of Resident) published on 30 April 2024 Submitted via Website
Overall Experience

Wonderful service. My mother was well looked after. Kept very comfortable and not in pain. All the staff from qualified nurses, carers, general staff and admin staff are very sympathetic at a difficult time and could not have done any more for my mother or my brother and myself. They made the passing of our mother as comforting and easy as possible. The location of the care home is lovely with access to gardens. The facilities throughout the hall and within individual en-suite rooms are very good. I would certainly recommend the care home for general residence care and end-of-life/palliative care. I cannot thank the team enough for the way they have helped over the last few difficult weeks.

Reply from Jane McAuley, General Manager at Oak Hall Care Home

Thank you for such a positive review. It was such a pleasure to look after your Mother, she was such a lovely lady. You have a wonderful family and we were very happy to support you at such an important time.

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Review from J S (Daughter of Resident) published on 11 March 2024 Submitted via Postal Card
Overall Experience

Oak Hall did a super job providing emergency respite care for my mum following a hospital admission. The management and staff were flexible and caring and I felt confident that Mum was warm, safe and being well looked after. I have no hesitation in recommending Oak Hall to anyone.

Reply from Jane McAuley, General Manager at Oak Hall Care Home

Thank you for your review. It was such a pleasure supporting Mum during her brief stay. She made such a great recovery we wish her well going forward.

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Review from Natasha W (Friend of Resident) published on 15 February 2024 Submitted via Website
Overall Experience
I visited the care home in late January to see one of my friends. The home itself was magnificent with beautiful architecture and hardwood features. I was greeted as I entered the building by one of the staff who was very pleasant and asked if I would like a coffee.
All of the staff were polite and pleasant helping me find my way through the home to my friend's room by leading me all the way there.
I asked my friend when we were alone how he felt about the care home and he also said he could not find one fault with the care that he is getting, he gets lots of interaction with other residents and enjoys the activities.

I have to say that I am very impressed with the home and wouldn't mind living there myself.

Reply from Jane McAuley, General Manager at Oak Hall Care Home

What a fantastic review. I'm so glad your friend is happy at the home it is a beautiful place with such a lot going on inside and outside the home. We have a wide range of activities and such beautiful grounds. Thank you again.

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Review from Simon R (Friend of Resident) published on 7 February 2024 Submitted via Website
Overall Experience

Excellent care home. My family friend received amazing, caring and compassionate care while staying here. Very understanding and helpful management. The rooms are lovely, clean and bright with exceptional views outside. A good selection of food is offered to the residents and a great selection of activities that residents can attend. Nothing was any trouble for all the staff and I would highly recommend it.

Reply from Jane McAuley, General Manager at Oak Hall Care Home

Thank you for such a lovely review. We are very lucky to be surrounded by such beautiful countryside. The team always go the extra mile for the residents. Thank you again for taking the time and trouble to write a review for us.

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Review from Rachel A (Friend of Resident) published on 31 January 2024 Submitted via Website
Overall Experience
We came for a visit at Oak Hall in January and found it very pleasant. The staff were welcoming and friendly with us and helped us get seated with my friend (the resident) for lunch.

The staff were very attentive to us and others seated around, and it had a very comfortable atmosphere. It was a lovely time, and we had a good catch-up.

Reply from Jane McAuley, General Manager at Oak Hall Care Home

I am so glad you enjoyed lunch and a catch-up with your friend. Thank you for taking the time to write a review. We hope you visit again soon.

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Review from G R (Friend of Resident) published on 29 January 2024 Submitted via Postal Card
Overall Experience
Oak Hall is a great care home, with the residents being given top-notch care and facilities.

The care staff are amazing, and the residents have lots of really good and challenging activities to keep them mentally focused and active.

Reply from Jane McAuley, General Manager at Oak Hall Care Home

Thank you for writing such a great review. We have a fantastic well-being team that keeps everyone entertained. The care staff work very hard to make sure all the residents have all their care needs met. We are just one big family at Oak Hall that really does care about each other. Thank you for taking the time to write a review.

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Review from Jason J (Grandson of Resident) published on 15 January 2024 Submitted via Website
Overall Experience

Oak Hall has assisted myself and my Nan when they helped me to move her to Oak Hall Care Home. Nan's health has improved and she is content. It was a good move made by all. The care is excellent and all staff are friendly and welcoming. Nan seems more coherent than when she was at home, they are willing to listen and to help in any way they can.

Reply from Jane McAuley, General Manager at Oak Hall Care Home

Thank you for taking the time to write a review. This is the second time your Nan has been with us and we love having her. She is a pleasure to support and we will help you in any way we can. Thank you.

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Review from Caroline M (Daughter of Resident) published on 2 January 2024 Submitted via Postal Card
Overall Experience

Oak Hall is a care home that doesn't feel like a care home. It's both grand and comfortable, a country house, living with lovely rooms and food, in a glorious setting. It's very well run by the outstanding manager, with a well-led team of nurses who are professional, caring, kind and focused on the individual. I am very glad my mother is spending her post-stroke life in such a supportive environment with friendly, helpful staff and expert care. Thank you, Oak Hall; you've been and continue to be a lifesaver!

Reply from Jane McAuley, General Manager at Oak Hall Care Home

Thank you for such a wonderful review. Mum and your journey has not been easy, but both of you are making extremely good progress. It always is a team effort; thank you for continuing to work with us. It's a pleasure having you both as part of our family. Thank you again for taking the time to write such a glowing review.

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Review from Jane B (Daughter of Resident) published on 17 November 2023 Submitted via Website
Overall Experience

My mother has now been a resident for just over two years. She was helped to settle in right from the start and has been very content to be here. She loves all the carers who take the time to chat and joke with her whenever they visit her room. The activities are very varied and topical, and Mum gladly joins in with most of them, especially in the afternoon, as she is no early riser! She also enjoys the meals as she says the cooking is very good and there is always a good choice. The home is always responsive if I have a query or problem, and the staff are very approachable and willing to listen and help whenever a need arises. I am very grateful that we found OakHall for Mum. It has worked out very well.

Reply from Jane McAuley, General Manager at Oak Hall Care Home

Thank you for taking the time and trouble to write a review. We love having Mum with us; she is a real character and is great to sit and have a chat with. She joins in with most activities but also likes a walk outside, weather permitting. She also has a fantastic sense of humour.

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Review from Brenda R (Wife of Resident) published on 8 November 2023 Submitted via Website
Overall Experience

My husband required palliative care following radiotherapy treatment and Oak Hall Care Home was recommended to me. Due to his illness, my husband was very confused and disorientated but the staff made a huge effort to calm him and to make his transition from hospital as smooth as possible. All the staff - at every level - were professional, caring and supportive, both to myself and my husband. To be able to take our dog in to visit my husband and to see the joy on my husband's face was priceless. I would have no hesitation in recommending Oak Hall for a loved one.

Reply from Jane McAuley, General Manager at Oak Hall Care Home

Thankyou for your review. I'm so glad we were able to support you and your husband at the end of his life. Its always a difficult time for anyone and to have your dog with you calmed your husband and brought a smile to his face. I'm pleased we were able to help.

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Review from Vanessa G (Friend of Resident) published on 24 October 2023 Submitted via Postal Card
Overall Experience

So welcoming, clean and friendly. A lovely setting and everyone is so kind. Clean and a luxury environment.

Reply from Jane McAuley, General Manager at Oak Hall Care Home

Thank you for your wonderful review. We are very proud of Oak Hall and the grounds we occupy. We have stunning views over the rolling hills of Surrey. Staff are proud to work at Oak Hall and always strive to be welcoming and kind. Thank you again for taking the time and trouble to write a review.

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Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 11 September 2021
Overall
Good
  • CaringGood
  • EffectiveGood
  • ResponsiveGood
  • SafeGood
  • Well-ledGood
Care Quality Commission is responsible for the registration and inspection of social care services in England.View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

News (50) & Events (0)

News
  • 04 Jun 2026

    Everyone really enjoyed seeing the hedgehogs again, thanks to Graham. We were visited by Holly and Henry, who were very well behaved — until Holly decided she didn’t want Henry...

  • 04 Jun 2026

    Following the fantastic success of our last Car Boot Sale, we're delighted to be hosting another one and would love for you to join us! Come along on Saturday 20th...

  • 04 Jun 2026

    Following the fantastic success of our last Car Boot Sale, we're delighted to be hosting another one and would love for you to join us! Come along on Saturday 20th...

Upcoming Events

There are no upcoming events for Oak Hall Care Home.

Awards / Recognitions (2)

  • 20 Feb 2026Recipient: Oak Hall Care Home
  • 30 Jan 2026Recipient: Manor Life

Accreditations

There are no accreditations posted yet for Oak Hall Care Home.

Meet the Team (12)

Jane McAuley
Jane McAuleyJob Title General ManagerJoined 2021
Jane is a qualified nurse holding both RNHM and RGN qualifications. She has worked in private houses, care homes and hospitals where she spent some time working in theatres.
Jane joined the Manor Life team at Oak Hall in April 2021.

She has a wealth of experience in managing care homes especially in helping care homes achieve good CQC ratings.

Rosemarie Williamson
Rosemarie WilliamsonJob Title Senior NurseJoined 2021

Rosemarie has worked here at Oak Hall since June 2021 as an RN. Rosemarie was appointed Senior Nurse in November 2022.

Rosemarie trained in Jamaica and qualified as an RN in 1994, as a Midwife in 1998 and as a Public Health Nurse in 2008.

Rosemarie migrated to the UK from Jamaica in 2016, and once here obtained a HABC Level 5 Diploma in Leadership in Health and Social Care in 2018. She has been working in the care home setting since then.

Gabby Marginean
Gabby MargineanJob Title Senior Nurse RGNJoined 2022

Hi, my name is Gabby and I am a senior nurse here at Oak Hall. I joined the team in 2022 after previously nursing at Holy Cross Hospital. I am from Romania and qualified as a RGN in 2017. I like yoga, running and reading, mostly psychology books.

Claire Pinnells
Claire PinnellsJob Title Lead AdministratorJoined 2023

Claire joined Oak Hall in 2023 as Assistant Administrator. She has recently been promoted to lead Administrator and loves spending time chatting with visitors and residents. She can usually be found in her office near reception or at the reception desk.

Dawn Critchell
Dawn CritchellJob Title Front of House ManagerJoined 2018

Dawn has worked at Oak Hall since July 2018 when it first opened as a Care Home. Dawn deals with all incoming enquiries for the home ensuring a high standard of communication is maintained.

Dawn started her career in the care industry as a Health Care Assistant and fell in love with the industry. Dawn decided to grow her knowledge of the industry and due to family commitments moved into the administration and front of house side of the business.

Since being at Oak Hall Dawn has become an integral part of the team.

Sarah McCallum
Sarah McCallumJob Title Wellbeing ManagerJoined 2022

Sarah has been with Oak Hall for three and a half years, joining after finishing her degree in Psychology.

In her spare time, she is studying to be a counsellor and enjoys field archery and reading.

Ramona Melinte
Ramona MelinteJob Title RGNJoined 2021

Hi, I'm Ramona and I am part of the nursing team here at Oak Hall. I moved here from Romania in 2016. I've been a carer since that time, moving up to lead carer and finally qualifying as an RGN in 2020. I joined the team here in December 2021.

My hobbies include gardening, movies cinema and shopping as well as spending time with my lovely husband and two wonderful sons.

Shirley Smithers
Shirley SmithersJob Title Head HousekeeperJoined 2021

Shirley joined Oak Hall in April 2021. Shirley has worked in care for all of her life. Having started her career with King Edward VII and worked there for 30+ years. Shirley then went to Holy Cross Hospital where she completed my NVQ level 2 in housekeeping. Shirley then moved to Moorlands Care Home and completed my NVQ level 2 in Dementia. In my spare time Shirley likes to walk my dog, Jasper and spend time in the garden, but most of all spending time with her 3 boys.

Abin Vincent
Abin VincentJob Title Team Leader for careJoined 2023

Hi, I'm Abin and I am one of the team leaders on the care team. I have a masters in Data Science and have been a carer for 3 years.

Samantha Elliott
Samantha ElliottJob Title Team LeaderJoined 2021

Sam has worked at Oak Hall since December 2021. She loves training and, as such, is one of the train the trainers for manual handling in the home. She is also a Dementia Champion, helping to support people living with Dementia in Oak Hall.

Manali Modahawadiya
Manali ModahawadiyaJob Title Senior Care StaffJoined 2023

Manali has worked at Oak Hall for two years, joining as a Junior care staff member. She has been promoted to a senior position through her hard work and dedication.

Daniel Perez
Daniel PerezJob Title Head ChefJoined 2024

Daniel has worked for the company since February 2024. He is passionate about cooking and loves to try making new dishes. He is helping to train our new chef, who has recently joined the team.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Oak Hall Care Home to verify any information. View our terms and conditions. Oak Hall Care Home has an Enhanced Service -what an Enhanced Service includes.