Oak Hall Care Home

Wispers Lane, Haslemere GU27 1AB
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9.8 108 Reviews
  • Oak Hall Care Home, Haslemere
Oak Hall in Haslemere, Surrey, opened its doors to new residents in November 2018, following an extensive refurbishment. It offers luxurious surroundings for 55 residents, all of whom enjoy their own en-suite rooms. Some of the rooms can accommodate couples.

In keeping with other homes within the group, Oak Hall will deliver exceptional levels of care in convivial surroundings. Restaurant-style dining is a key feature, alongside a dedicated Health and wellness team who will be running a wide range of well being activities to keep residents active in mind body and soul.

Oak Hall will offer a range of care options: residential, convalescent, respite and specialist palliative care are all available, each with the aim of providing dignity and respect through programmes tailored to the needs of the individual.

Oak Hall lives up to its name with a large oak-panelled entrance hall; oak staircase and balustrading with many further oak features throughout the building. The original interiors of the principal rooms remain little altered: marquetry inlay to some floors, plastered ceilings, stone and marble fireplaces, marble floors, heraldic stained glass and tiled bathrooms.

Long-term nursing care - Respite Care - Convalescence following an operation - Specialist palliative care.
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Care Provided by Oak Hall Care Home

Primary Care Categories

  • Older Person Care
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • For a maximum of 55 Service Users

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Bariatric Care/Obesity
  • Convalescent Care

Facilities

  • Own Furniture if required
  • Lift
  • Stairlift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: £1600 – £2050
  • Self-Funded Nursing Care: £1600 – £2050
  • RESPITE Self-Funded Residential Care: £1600 – £2050
  • RESPITE Self-Funded Nursing Care: £1600 – £2050

All fees can be discussed personally with the General Manager over the phone or when you come for a tour of the Home

These prices are only a guideline, please contact Oak Hall Care Home to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £254.06 per week and is usually paid directly to the care home.

Good to Know

Group/Owner

Person in Charge

  • Jane McAuley (General Manager)

Local Authority / Social Services

Admission Information

  • Ages 65+

Care Home Design/Build

  • Purpose Built: No
  • Last Refurbishment: 2018
  • Number of floors: 3

Room Information

  • Single Rooms (51)
  • Couples/Companion Rooms (2)
  • Single Rooms with Ensuite Wet Room (45)
  • Couples/Companion Rooms with Ensuite Wet Room (2)

Visiting

  • Oak Hall can facilitate all types of visits. The home welcome young and old and well-behaved pets are always a joy to bring along if visitors wish.

Parking

  • The care home has a large parking area to the front of the main building with clear signage for visitor parking.

Oak Hall Care Home Reviews (108)

9.8

Oak Hall Care Home has a Review Score of 9.8 (9.806) out of 10, based on 49 reviews in the last 2 years.
Over all time Oak Hall Care Home has 108 reviews.

Overall Experience
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Date Published
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Reviewer Connection to Oak Hall Care Home
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Total of 108, showing 21-40
Review from D S (Wife of Resident) published on 16 June 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My dear husband has been in this very special care home for almost four years. He had a very severe stroke in 2021. Distressing time to say the least. Following on from two hospitals he was advised to reside in Oak Hall in Haslemere. He and myself have been welcomed since then. Wonderful care home,
attentive and caring carers, nurses, and doctors attend weekly. General managers have been most impressive and always keep the door open. Stunning building and gardens. Quiet off the road. Spacious and beautifully furnished. Daily activities for residents. Loving humour and empathy.
Reply from Jane McAuley, General Manager at Oak Hall Care Home
Thankyou for taking the time to write such a wonderful review. Its so nice have your husband in the home and we always welcome your daily visits. You join in with everything that's going on and always…read more
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Review from Victoria B (Stepdaughter of Resident) published on 13 June 2025 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
The building and surroundings are very pleasant. The staff have always been friendly and helpful.
Reply from Jane McAuley, General Manager at Oak Hall Care Home
Thankyou for taking the time to write a review. We are very spoilt by the very majestic building and the 25 acres of landscaped gardens Oak Hall sits in. The residents love being outside especially…read more
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Review from Kim N (Friend of Resident) published on 11 June 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
I've been visiting this nursing home weekly for some time now as a friend of one of the residents, and I continue to be impressed by the quality of care and the warm, welcoming atmosphere. The staff are truly exceptional - friendly, professional, and clearly dedicated to the wellbeing of the residents.
Communication is excellent, with staff always happy to give updates and answer any questions. It's reassuring to see such kindness, respect, and consistency in the care provided. A genuinely lovely place.
Reply from Jane McAuley, General Manager at Oak Hall Care Home
I'm so glad you are impressed with the quality of the care we provide. Even though the home is a large building we try to have a homely atmosphere as we are one big family. Thank you for taking the…read more
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Review from Eric J (Husband of Resident) published on 10 June 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Good facilities and helpful, cheerful staff.
Reply from Jane McAuley, General Manager at Oak Hall Care Home
Thankyou for such a wonderful review. Your wife has settled in very well to the home and its a pleasure to see you each time you visit. Thank you for taking the time to complete this review.
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Review from L M (Power of Attorney of Resident) published on 10 March 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Oak Hall consistently provide a high level of care and their staff are very efficient in dealing with all matters concerning my friend who is a resident.
Reply from Jane McAuley, General Manager at Oak Hall Care Home
Thankyou for taking the time to write a review. I'm glad that you feel we provide a high level of care and that staff are efficient. Its a real pleasure looking after your friend at Oak Hall I love…read more
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Review from Judith R (Daughter of Resident) published on 31 January 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother was living at Oak Hall for just over a year. She received excellent care right up to her passing. The staff were very supportive and helpful, and as her retirement flat was within the grounds of the home, it meant an easy transition from being in her own home to being cared for.
Reply from Jane McAuley, General Manager at Oak Hall Care Home
Thank you for taking the time to write a review. It was a pleasure to look after your Mum during her time at Oak Hall. She settled in very well when she moved in and being able to go out in the same…read more
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Review from Roger G (Resident) published on 21 January 2025 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Care taken for all my requirements - working, good food, close care, quick response, comfortable bed.
Reply from Jane McAuley, General Manager at Oak Hall Care Home
Thank you for taking the time to post a review. I'm pleased your requirements are being taken care of at the home and that you are comfortable.
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Review from K E (Daughter of Resident) published on 14 January 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Such a wonderful home. They looked after my Mum with such care and it was easy to see how much they cared for her, both her physical needs but more importantly her emotional needs. They were also always very caring to me and it felt like our second home.
I honestly could not had chosen a better home
for my Mum.
I would recommend this home to everyone they work hard at providing a high level of care and also activities to keep the residents motivated. The communication was excellent, always would ring me if there were any concerns and would respect my wishes for mum's care.
A truly wonderful home.
Reply from Jane McAuley, General Manager at Oak Hall Care Home
What a lovely review. Your Mum was truly one of our family. Always happy with a warm hello and a beaming smile when we entered her room. Thank the staff for everything they did for her. Such a kind…read more
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Review from David P (Son of Resident) published on 14 January 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
My elderly mother moved to Oak Hall following a fall which restricted her ability to walk. We have been very pleased with all aspects of the home. It is a lovely building set in beautiful surroundings but is easily accessible. Without exception, the staff are friendly and always willing to assist in
any way they can. My mother's room is bright and airy and she has personalised it with her own pictures and ornaments. We have had an excellent experience.
Reply from Jane McAuley, General Manager at Oak Hall Care Home
Thank you for your review. I'm so pleased your Mum chose to stay with us. It's important that people have personal items around them and can make their rooms as homely as possible. Oak Hall is such a…read more
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Review from Jane B (Daughter of Resident) published on 13 January 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Mum had been a resident for just over 3 years. She loved the staff-all of them and, it was clear, they really cared for her. She enjoyed a laugh and they made time to chuckle with her. The activities programme was very varied but Mum was never under pressure to join in if she didn't want to. Having
said that, being very social, she did most things. She liked the food too. Being cooked on-site, it was always interesting and nicely presented. Sadly Mum died recently and the staff then were so helpful to us. If we had to place a relative in a care home again, I wouldn't hesitate to contact OakHall. We have no regrets. Mum was very content there.
Reply from Jane McAuley, General Manager at Oak Hall Care Home
It was such a pleasure to have Mum with us. She was a real character and always saw the funny side of every situation. So good at quizzes and word searches. If she couldn't find the right word she…read more
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Review from Gary F (Son of Resident) published on 10 December 2024 Submitted via Website • Report
Overall Experience 4.0 out of 5
Dad was a resident at Oak Hall from February 2022 to his death in October 2024.
The superb team of carers and nurses looked after him with warmth, humour and humanity. They made Dad laugh and vice versa. How vital is that?
When we wanted to have Dad changed, dressed, and hoisted into his wheelchair
so that he could get outside for some fresh air, there was always somebody to help. After a walk and lunch, wherever possible outside, someone was always there to help us get him back into bed.
The team get all the important things right. Dad was looked after, washed, changed, fed, talked to. He never had a pressure sore whilst he was there.
The beautifully maintained grounds are a sanctuary - somewhere to depressurize. We'd sometimes bring a picnic and sit in the sun. We wheeled Dad down to the tennis court and the family had a combined tennis tournament and picnic. There was no issue with the management team; who are helpful, compassionate and knowledgeable. They were happy to accommodate us.
Thank You!
Reply from Jane McAuley, General Manager at Oak Hall Care Home
Thankyou for such a lovely review. We will always remember Dad and Mum with great fondness. They were such a delight to have in the home. His wisdom on cricket no doubt helped our staff hone their…read more
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Review from K Y (Friend of Resident) published on 24 September 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
Lovely attentive & caring staff in a wonderful atmosphere. Thank you for all you do. I feel happy in the knowledge that my friend is in such good hands, respected & treated with dignity.
The home is clean & welcoming. Highly recommend.
Reply from Jane McAuley, General Manager at Oak Hall Care Home
Thank you for such a lovely review. I'm so glad you feel your friend is in good hands and that he is treated with dignity and respect in our home. Everyone should always be treated with dignity and…read more
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Review from K M (Wife of Resident) published on 16 September 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Oak Hall recently provided end-of-life care for my husband and I cannot recommend them highly enough. Sadly he was only there for a very short while, but all the staff were compassionate and caring, and couldn't have done more for myself and my daughter. I cannot thank everyone enough.
Reply from Jane McAuley, General Manager at Oak Hall Care Home
Thank you for taking the time to write a review. Even though your husband was only with us for a very short time, he was still part of our family. We are glad we could help at such an important time.…read more
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Review from F G (Friend of Resident) published on 16 September 2024 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
A beautiful Victorian manor house is superb, well maintained and has original gardens. Helpful and friendly staff. Large public rooms with TV, games etc. Weekly programme of events and the restaurant open to visitors. Ensuite bathrooms in all resident's rooms. I have been visiting a friend there for
over 3 years. Although very disabled she appears quite happy.
Reply from Jane McAuley, General Manager at Oak Hall Care Home
Thank you for your review. I'm so pleased that you find our home well maintained and staff helpful. Our programme of events is extensive to cater for everyone's needs. Thank you for taking the time to…read more
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Review from Ang W (Daughter of Resident) published on 9 September 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
We were so blessed to have had our Dad stay in Oak Hall at the end of his life between May to July 2024.
The staff team were; warm, friendly, caring, attentive, sensitive to individual needs not only to Dad but to my Mum, sister, our families and me. This, along with the gorgeous grounds, wonderful
drinks machine and lovely interior eased our anxieties and aided precious visits with Dad ensuring his last few months on this earth were the best they could be.
We honestly cannot thank Oak Hall and its incredible staff team enough.
Reply from Jane McAuley, General Manager at Oak Hall Care Home
Thank you for such kind work. The staff team work very hard to make Oak Hall feel like home and be supportive of everyone who comes here including their family members. I'm happy that Dad's last…read more
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Review from Ruby T (Granddaughter of Resident) published on 2 September 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
My nana is really enjoying her stay here at Oak Hall. The home is very clean and welcoming with beautiful and spacious grounds. Oak Hall also offers plenty of activities. Also, my nana constantly compliments the food.
Reply from Jane McAuley, General Manager at Oak Hall Care Home
Thank you for taking the time to post a review. I am so pleased your Nana is enjoying her stay at Oak Hall and she is enjoying the food. She is such a lovely lady. Thank you again.
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Review from Lara M (Daughter of Resident) published on 9 July 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
My almost 90-year-old father stayed at Oak Hall to recuperate in May - June following some falls and suffering from long-term covid. It's a beautiful historic house, and the views over the lush rolling hills of the National Park are gorgeous. Dad had an excellent view from his large bedroom window and
enjoyed sitting outside on the terrace on sunny days. I think having such a lovely nature around really helped his recovery. The staff were helpful, friendly, cheery and professional, making Dad feel very welcome and treating him with dignity. The food was really excellent, Dad enjoyed every meal, and this helped him regain some of the weight he had lost. They have an excellent physio visiting as well. Dad also joined in a lot of the fun activities they do and was quite dedicated to the armchair exercise classes. He looked really transformed by the end of his 4 weeks there!
Reply from Jane McAuley, General Manager at Oak Hall Care Home
Thank you for taking the time to write such a lovely review. It was such a pleasure having your father with us he really liked the activity sessions. He is more than welcome to come back any time for…read more
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Review from N M (Son of Resident) published on 10 June 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
Fantastic staff who really put the 'care' into being a care home. Mum wasn't there for long as it turned into end of life, but everyone at Oak Hall was caring and compassionate and treated her with respect and dignity. Nothing was too much for them and they looked after all the little things. Great
communication with us as relatives at a difficult time. Full-time qualified nursing staff gave us huge peace of mind. Although Mum wasn't ever able to use all the facilities, Oak Hall is really well looked after as a home and presented spotlessly. Every single member of staff does a great job. Not the cheapest, but worth every penny and hence great value. Very highly recommended.
Reply from Jane McAuley, General Manager at Oak Hall Care Home
Thank you for such a lovely review. It was an absolute pleasure to look after Mum and support your family when you needed us. End of life is always difficult but we do try to take the pressure off…read more
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Review from R V (Daughter of Resident) published on 5 June 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Mum was in Oak Hall for the last month of her life. The staff treated both her and us with incredible dignity, efficiency and tact. We are very grateful and would not hesitate to recommend Oak Hall. Unfortunately, Mum couldn't use the activities so I can't recommend them - but they looked great!
Reply from Jane McAuley, General Manager at Oak Hall Care Home
Thank you for your review. It was a pleasure to support your family in the last month of Mum's life. She was such a lovely lady, so dignified. I am glad you chose to spend her last days with us, it is…read more
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Review from S S (Daughter of Resident) published on 30 April 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
Wonderful service. My mother was well looked after. Kept very comfortable and not in pain. All the staff from qualified nurses, carers, general staff and admin staff are very sympathetic at a difficult time and could not have done any more for my mother or my brother and myself. They made the passing
of our mother as comforting and easy as possible. The location of the care home is lovely with access to gardens. The facilities throughout the hall and within individual en-suite rooms are very good. I would certainly recommend the care home for general residence care and end-of-life/palliative care. I cannot thank the team enough for the way they have helped over the last few difficult weeks.
Reply from Jane McAuley, General Manager at Oak Hall Care Home
Thank you for such a positive review. It was such a pleasure to look after your Mother, she was such a lovely lady. You have a wonderful family and we were very happy to support you at such an…read more
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Current Review Score: 9.8 (9.806)

Overview of Review Score

The Review Score of 9.8 (9.806) out of 10 for Oak Hall Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.8 out of 5 from 49 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 48 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.806 for Oak Hall Care Home is calculated as follows: ( (489 Excellents x 5) + (60 Goods x 4) + (9 Satisfactorys x 3) + (4 Poors x 2) + (5 Very Poors x 1) ) ÷ 567 Ratings = 4.806
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Oak Hall Care Home is based on 48 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 55 registered maximum number of service users is 11, which has been reached with 48 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 11 Sep 2021

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (0)

Meet the Team (9)

Jane

Jane McAuley

Job Title: General Manager Joined: 2021

Jane is a qualified nurse holding both RNHM and RGN qualifications. She has worked in private houses, care homes and hospitals where she spent some time working in theatres.
Jane joined the Manor Life team at Oak Hall in April 2021.
She has a wealth of experience in managing care homes especially in helping care homes achieve good CQC ratings.

Dawn

Dawn Critchell

Job Title: Front of House Manager Joined: 2018

Dawn has worked at Oak Hall since July 2018 when it first opened as a Care Home. Dawn deals with all incoming enquiries for the home ensuring a high standard of communication is maintained.


Dawn started her career in the care industry as a Health Care Assistant and fell in love with the industry. Dawn decided to grow her knowledge of the industry and due to family commitments moved into the administration and front of house side of the business.


Since being at Oak Hall Dawn has become an integral part of the team.

Rosemarie

Rosemarie Williamson

Job Title: Senior Nurse Joined: 2021

Rosemarie has worked here at Oak Hall since June 2021 as an RN. Rosemarie was appointed Senior Nurse in November 2022.


Rosemarie trained in Jamaica and qualified as an RN in 1994, as a Midwife in 1998 and as a Public Health Nurse in 2008.


Rosemarie migrated to the UK from Jamaica in 2016, and once here obtained a HABC Level 5 Diploma in Leadership in Health and Social Care in 2018. She has been working in the care home setting since then.

Matt

Matt Osborn

Job Title: Head Chef Joined: 2025

After starting his career 29 years ago at The Grand in Brighton, Matt has joined our team here at Oak Hall.

Gabby

Gabby Marginean

Job Title: Senior Nurse RGN Joined: 2022

Hi, my name is Gabby and I am a senior nurse here at Oak Hall. I joined the team in 2022 after previously nursing at Holy Cross Hospital. I am from Romania and qualified as a RGN in 2017. I like yoga, running and reading, mostly psychology books.

Ramona

Ramona Melinte

Job Title: RGN Joined: 2021

Hi, I'm Ramona and I am part of the nursing team here at Oak Hall. I moved here from Romania in 2016. I've been a carer since that time, moving up to lead carer and finally qualifying as an RGN in 2020. I joined the team here in December 2021.


My hobbies include gardening, movies cinema and shopping as well as spending time with my lovely husband and two wonderful sons.

Shirley

Shirley Smithers

Job Title: Head Housekeeper Joined: 2021

Shirley joined Oak Hall in April 2021. Shirley has worked in care for all of her life. Having started her career with King Edward VII and worked there for 30+ years. Shirley then went to Holy Cross Hospital where she completed my NVQ level 2 in housekeeping. Shirley then moved to Moorlands Care Home and completed my NVQ level 2 in Dementia. In my spare time Shirley likes to walk my dog, Jasper and spend time in the garden, but most of all spending time with her 3 boys.

Abin

Abin Vincent

Job Title: Team Leader for care Joined: 2023

Hi, I'm Abin and I am one of the team leaders on the care team. I have a masters in Data Science and have been a carer for 3 years.

Carol

Carol Falconitin

Job Title: Senior Health Care Assistant Joined: 2021

Hi, I'm Carol and I was born in the Philippines. I moved to the UK and became a citizen in 2005, became qualified in care in 2009 and joined the Oak Hall team in 2021. Before that, I graduated with a degree in Airline & Airport Management and worked at Gatwick Airport as a PSA.

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