Oak Hall Care Home

Wispers Lane, Haslemere GU27 1AB
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9.8 108 Reviews
  • Oak Hall Care Home, Haslemere
Oak Hall in Haslemere, Surrey, opened its doors to new residents in November 2018, following an extensive refurbishment. It offers luxurious surroundings for 55 residents, all of whom enjoy their own en-suite rooms. Some of the rooms can accommodate couples.

In keeping with other homes within the group, Oak Hall will deliver exceptional levels of care in convivial surroundings. Restaurant-style dining is a key feature, alongside a dedicated Health and wellness team who will be running a wide range of well being activities to keep residents active in mind body and soul.

Oak Hall will offer a range of care options: residential, convalescent, respite and specialist palliative care are all available, each with the aim of providing dignity and respect through programmes tailored to the needs of the individual.

Oak Hall lives up to its name with a large oak-panelled entrance hall; oak staircase and balustrading with many further oak features throughout the building. The original interiors of the principal rooms remain little altered: marquetry inlay to some floors, plastered ceilings, stone and marble fireplaces, marble floors, heraldic stained glass and tiled bathrooms.

Long-term nursing care - Respite Care - Convalescence following an operation - Specialist palliative care.
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Care Provided by Oak Hall Care Home

Primary Care Categories

  • Older Person Care
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • For a maximum of 55 Service Users

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Bariatric Care/Obesity
  • Convalescent Care

Facilities

  • Own Furniture if required
  • Lift
  • Stairlift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: £1600 – £2050
  • Self-Funded Nursing Care: £1600 – £2050
  • RESPITE Self-Funded Residential Care: £1600 – £2050
  • RESPITE Self-Funded Nursing Care: £1600 – £2050

All fees can be discussed personally with the General Manager over the phone or when you come for a tour of the Home

These prices are only a guideline, please contact Oak Hall Care Home to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £254.06 per week and is usually paid directly to the care home.

Good to Know

Group/Owner

Person in Charge

  • Jane McAuley (General Manager)

Local Authority / Social Services

Admission Information

  • Ages 65+

Care Home Design/Build

  • Purpose Built: No
  • Last Refurbishment: 2018
  • Number of floors: 3

Room Information

  • Single Rooms (51)
  • Couples/Companion Rooms (2)
  • Single Rooms with Ensuite Wet Room (45)
  • Couples/Companion Rooms with Ensuite Wet Room (2)

Visiting

  • Oak Hall can facilitate all types of visits. The home welcome young and old and well-behaved pets are always a joy to bring along if visitors wish.

Parking

  • The care home has a large parking area to the front of the main building with clear signage for visitor parking.

Oak Hall Care Home Reviews (108)

9.8

Oak Hall Care Home has a Review Score of 9.8 (9.806) out of 10, based on 49 reviews in the last 2 years.
Over all time Oak Hall Care Home has 108 reviews.

Overall Experience
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  • 23
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Date Published
  • 108
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  • 49
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Reviewer Connection to Oak Hall Care Home
  • 37
  • 17
  • 15
  • 12
  • 6
  • 5
  • 3
  • 3
  • 2
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  • 2
  • 1
  • 1
  • 1
  • 1
Total of 108, showing 61-80
Review from S W (Resident) published on 29 August 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Staff go the extra mile. Very caring and understanding.
Reply from Jane McAuley, General Manager at Oak Hall Care Home
Thank you for your review. I'm thrilled that staff are so understanding and that they go the extra mile for you. It's so important that staff care and that you feel that, thank you again.
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Review from C C (Resident) published on 29 August 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Very pleasant and helpful, friendly staff. Beautifully furnished lounges. Varied activities. Appetising food with choice. Organise outside hospital and physio appointments for you to remove anxiety. A nice place to be.
Reply from Jane McAuley, General Manager at Oak Hall Care Home
Thank you for your wonderful review. I'm so glad you enjoy the open spaces we have in our lounges and the variety of activities we provide. I know you say the food is lovely, thank you again.
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Review from Jean F (Wife of Resident) published on 29 August 2023 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Oak Hall Care Home has provided a safe and pleasant haven for my husband for seventeen months, for which I am extremely grateful.
Reply from Jane McAuley, General Manager at Oak Hall Care Home
Thank you for your lovely review. It is a pleasure to support your husband and to also see you every day, spending time with him in the home. Thank you, Jane.
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Review from Louis K (Daughter of Resident) published on 21 August 2023 Submitted via Postal Card • Report
Overall Experience 1.0 out of 5
On arrival, no interaction from manager, receptionist very nice. My mum is independent, just needed meals and eye drops, after cataract surgery, four times a day. My mum had to ask repeatedly for her eye drops, no set times were given. She wanted her meals in her room, they were cold, very poor amount
and was often hungry. On one of the shifts, eye drops were given at 7 pm and then only a get of 1 hour, 8:20 pm! I have taken my mum out a week early as she was so upset. The manager was very dismissive. We were charged £3,000 for this poor care. Very dissapointed.
Reply from Jane McAuley, General Manager at Oak Hall Care Home
Thank you for your praise regarding the warm welcome you received from our reception team. I am sorry to read that Mum’s stay did not meet your expectations. Mum was prescribed eye drops 4 times a day…read more
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Review from Frank D (Resident) published on 21 August 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
All staff are extremely friendly and helpful. Staff look after guests extremely well. Nurses are very professional and monitor residents daily. Meals are on time and provide daily choice. All arrivals comment on the lovely atmosphere on arrival. Very great range of activities, including exercise classes.
Reply from Jane McAuley, General Manager at Oak Hall Care Home
Thank you for your wonderful review. I'm thrilled that you find the staff extremely friendly and helpful and that guests are well looked after. I will pass on your comments that nurses are very…read more
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Review from Sally P (Daughter of Resident) published on 8 August 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Our father moved into Oak Hall Care Home and was with you for four months. We cannot thank you enough for the wonderful nursing care and support that you gave him. He was welcomed into your family, wholeheartedly, and felt very relaxed and happy. His health improved and so did his well-being. We, as
a family, also felt very supported and welcome.
We thank you all so much for giving our father a wonderful place to feel safe and loved.
Reply from Jane McAuley, General Manager at Oak Hall Care Home
Thank you for your review. It was a pleasure to have your father as part of our ever-growing family. It's so great when people, including relatives, feel at home with us. You are more than welcome to…read more
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Review from Rosie V (Friend of Resident) published on 18 July 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
We looked at a few homes, and this one ticked all the boxes. Rooms are beautiful, menus and food very good. Staff are helpful and pleasant, and there is a great activities schedule.
Reply from Jane McAuley, General Manager at Oak Hall Care Home
Thank you for your review. I am so glad you like the activity programme on offer at the home, our staff always try to incorporate a wide range of activities for everyone to join in with. Staff work…read more
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Review from Cynthia P (Wife of Resident) published on 7 July 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My husband entered Oak Hall for two weeks of respite care. We were very pleased with every aspect of his stay. He naturally missed home but was extremely happy with his experiences. He came home in a better physical state than going in. We are grateful to all the staff for their care and profession.
They were delighted to deal with him and us. It's a lovely building in a gorgeous setting. Hopefully, we will be able to repeat it.
Reply from Jane McAuley, General Manager at Oak Hall Care Home
Thank you for your review. Your husband was a delight to support during his very short stay with us; we almost kept him! He and you are welcome back any time at all; we hope you will both visit us…read more
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Review from B E (Daughter of Resident) published on 13 March 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
I can reiterate the positive comments made by others.
There is a good schedule of activities which energetic staff run and encourage participation, I feel my relative's communication and cognition have improved since they started living here eight months ago.
The food always looks good and the portion
sizes must be sufficient as one relative is gaining weight. They both say they enjoy the food and there are plenty of choices and a good balance on the main menu, with additional options available.
The room is lovely with a great view. The only negative is that when things need fixing it sometimes takes a bit longer than expected.
I have worked in the NHS for thirty years and my overall opinion is that the staff are genuinely very caring and attentive to my relative's needs. As a result, although it was a big upheaval for them, they say they are very happy to be at Oak Hall Care Home. Thank you for your care.
Reply from Jane McAuley, General Manager at Oak Hall Care Home
Thank you for your review. Your relatives are a wonderful addition to our family and a pleasure to support. They really enjoy the activity sessions, especially the seated exercises. I am sorry you…read more
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Review from D S (Resident) assisted by family/friend published on 6 March 2023 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Oak Hall Care Home is always presented well and kept clean and tidy. The reception staff are friendly, welcoming and helpful. The staff/carers/nurses try and answer my questions and try to understand my worries and concerns. When they have time, they spend time listening and answering my questions.
The variety of carers can be tiring to me as I have to keep explaining my needs. The food is very good and the addition of a drinks machine is good for my visitors.
Reply from Jane McAuley, General Manager at Oak Hall Care Home
Thank you for your review. All care homes have found it difficult to recruit staff recently. I am pleased to say we have taken on many new staff, who are currently going through the recruitment…read more
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Review from C L (Son of Resident) published on 28 February 2023 Submitted via Website • Report
Overall Experience 4.0 out of 5
All staff always put the residents first and always listen and do their best under often difficult circumstances. Everyone is keen to offer the best service and when at times a different requirement is requested the staff work hard to implement it as soon as possible. The home works hard with its communication
to all shareholders.
Reply from Jane McAuley, General Manager at Oak Hall Care Home
Thank you for your lovely review. Staff always work very hard to do their best for the residents and thank you for acknowledging this. Communication is key in any care home and for ensuring all…read more
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Review from Chris R (Son of Resident) published on 21 February 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother has now been at the home for a year, and she is always happy and complimentary about the staff. She has always had excellent care and nursing. Food is of good quality and plentiful. She feels secure at all times.
Reply from Jane McAuley, General Manager at Oak Hall Care Home
Thank you for your lovely review. Mum is one of our oldest residents, and she has such pearls of wisdom when we are talking to her. Such a wonderful smile and always kind words. She is such a pleasure…read more
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Review from David G (Friend of Resident) published on 9 January 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
As a friend of a resident, I share her opinion that she could not be better treated and looked after than she is at Oak Hall. I am unable to do all the ratings as I don't have the personal knowledge to enable me to express an opinion.
Reply from Jane McAuley, General Manager at Oak Hall Care Home
Thank you for your kind review. We are so glad that your friend feels that she could not be any better treated that is so lovely to hear. Thank you for taking the time to send in your review; kind…read more
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Review from Janice G (Daughter of Resident) published on 9 December 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mum has been a resident at Oak Hall for five months following a serious stroke in May. She requires high-need nursing care and support. The care team are friendly, respectful and empathetic, and the admin staff are always very helpful. Mum has now settled in and enjoys the many varied activities
provided by the excellent wellness team.
Oak Hall has a welcoming feel, and the facilities and grounds are lovely.
Reply from Jane McAuley, General Manager at Oak Hall Care Home
Thank you for your review. Your Mum has settled in well and really enjoys the activities our well-being team offer. She is an absolute pleasure to have in the home.
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Review from Mimi L (Daughter of Resident) published on 9 December 2022 Submitted via Website • Report
Overall Experience 4.0 out of 5
My parents are at Oak Hall and settling in well. They enjoy a wide variety of activities. All staff are lovely, very kind and supportive. It is a respectful and cheerful place. Beautiful setting with lovely grounds and views.
Reply from Jane McAuley, General Manager at Oak Hall Care Home
Thank you for your kind review. Your parents have a very active social life at Oak Hall and have made a lot of new friends. They are a pleasure to care for.
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Review from D H (Nephew of Resident) published on 9 December 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
My uncle has been here for over a year now and is well looked after and given the care and attention he couldn't get at home. He is always clean and happy with the home and the care he receives. The care home does a lot for the residents.
Reply from Jane McAuley, General Manager at Oak Hall Care Home
Your uncle is an absolute delight and a real character. Thank you for such a lovely review.
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Review from C C (Sister of Resident) published on 3 October 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My sister lacks the ability to speak or call help, so is very vulnerable. However, she is regularly checked and kinds care assistants feed her with practice. Her drug regime is checked and if I call help, for example, to change her incontinence pads, it swiftly arrives. The room is well equipped with
a special bed to change her position. The food is appropriate to her needs. One gets the impression that the care team and manager do care for their residents. As with any care home they are often short of permanent staff, but the agency workers are polite and cheery.
Reply from Jane McAuley, General Manager at Oak Hall Care Home
Thankyou for your kind words. Its a pleasure looking after your sister and I know you find it difficult seeing her as she is now but she loves seeing you. All the staff like to pop into see her and…read more
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Review from Chris P (Son of Resident) published on 1 August 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I would sincerely like to thank all the staff at Oak Hall Care Home for the care my mother received during her stay there. Many individuals went above and beyond the scope of their normal duties in order to meet Mum's needs and their caring and friendly approach is much appreciated. Nothing was too
much trouble and I know she cherishes the friendships she has made during her stay.
Reply from Jane McAuley, General Manager at Oak Hall Care Home
It was a pleasure looking after Mum during the time she was with us. All the staff wish her well in her new home and we all hope she settles in and enjoys her new surroundings.
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Review from M A (Resident) published on 3 May 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I have been here for two and a half years, am extremely happy in all respects and would recommend Oak Hall Care Home to any would-be resident. The constant reviews are ongoing to ensure our happiness.
Reply from Jane McAuley, General Manager at Oak Hall Care Home
Its lovely to hear that the residents are so happy in the home. Oak Hall is a home for life for those that live here. It is a happy home and all the staff strive to make this a family orientated home…read more
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Review from I M (Resident) published on 27 April 2022 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
For three and a half years I have been here and been satisfied with the standard of care I have received.
Reply from Jane McAuley, General Manager at Oak Hall Care Home
It is lovely to know that the residents are satisfied with the standard of care they receive. To stay in the home for three and a half years just shows how happy they are. Thankyou for your review.
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Current Review Score: 9.8 (9.806)

Overview of Review Score

The Review Score of 9.8 (9.806) out of 10 for Oak Hall Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.8 out of 5 from 49 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 48 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.806 for Oak Hall Care Home is calculated as follows: ( (489 Excellents x 5) + (60 Goods x 4) + (9 Satisfactorys x 3) + (4 Poors x 2) + (5 Very Poors x 1) ) ÷ 567 Ratings = 4.806
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Oak Hall Care Home is based on 48 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 55 registered maximum number of service users is 11, which has been reached with 48 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 11 Sep 2021

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (0)

Meet the Team (9)

Jane

Jane McAuley

Job Title: General Manager Joined: 2021

Jane is a qualified nurse holding both RNHM and RGN qualifications. She has worked in private houses, care homes and hospitals where she spent some time working in theatres.
Jane joined the Manor Life team at Oak Hall in April 2021.
She has a wealth of experience in managing care homes especially in helping care homes achieve good CQC ratings.

Dawn

Dawn Critchell

Job Title: Front of House Manager Joined: 2018

Dawn has worked at Oak Hall since July 2018 when it first opened as a Care Home. Dawn deals with all incoming enquiries for the home ensuring a high standard of communication is maintained.


Dawn started her career in the care industry as a Health Care Assistant and fell in love with the industry. Dawn decided to grow her knowledge of the industry and due to family commitments moved into the administration and front of house side of the business.


Since being at Oak Hall Dawn has become an integral part of the team.

Rosemarie

Rosemarie Williamson

Job Title: Senior Nurse Joined: 2021

Rosemarie has worked here at Oak Hall since June 2021 as an RN. Rosemarie was appointed Senior Nurse in November 2022.


Rosemarie trained in Jamaica and qualified as an RN in 1994, as a Midwife in 1998 and as a Public Health Nurse in 2008.


Rosemarie migrated to the UK from Jamaica in 2016, and once here obtained a HABC Level 5 Diploma in Leadership in Health and Social Care in 2018. She has been working in the care home setting since then.

Matt

Matt Osborn

Job Title: Head Chef Joined: 2025

After starting his career 29 years ago at The Grand in Brighton, Matt has joined our team here at Oak Hall.

Gabby

Gabby Marginean

Job Title: Senior Nurse RGN Joined: 2022

Hi, my name is Gabby and I am a senior nurse here at Oak Hall. I joined the team in 2022 after previously nursing at Holy Cross Hospital. I am from Romania and qualified as a RGN in 2017. I like yoga, running and reading, mostly psychology books.

Ramona

Ramona Melinte

Job Title: RGN Joined: 2021

Hi, I'm Ramona and I am part of the nursing team here at Oak Hall. I moved here from Romania in 2016. I've been a carer since that time, moving up to lead carer and finally qualifying as an RGN in 2020. I joined the team here in December 2021.


My hobbies include gardening, movies cinema and shopping as well as spending time with my lovely husband and two wonderful sons.

Shirley

Shirley Smithers

Job Title: Head Housekeeper Joined: 2021

Shirley joined Oak Hall in April 2021. Shirley has worked in care for all of her life. Having started her career with King Edward VII and worked there for 30+ years. Shirley then went to Holy Cross Hospital where she completed my NVQ level 2 in housekeeping. Shirley then moved to Moorlands Care Home and completed my NVQ level 2 in Dementia. In my spare time Shirley likes to walk my dog, Jasper and spend time in the garden, but most of all spending time with her 3 boys.

Abin

Abin Vincent

Job Title: Team Leader for care Joined: 2023

Hi, I'm Abin and I am one of the team leaders on the care team. I have a masters in Data Science and have been a carer for 3 years.

Carol

Carol Falconitin

Job Title: Senior Health Care Assistant Joined: 2021

Hi, I'm Carol and I was born in the Philippines. I moved to the UK and became a citizen in 2005, became qualified in care in 2009 and joined the Oak Hall team in 2021. Before that, I graduated with a degree in Airline & Airport Management and worked at Gatwick Airport as a PSA.

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