Oak Hall Care Home

Wispers Lane, Haslemere GU27 1AB
Review Us
9.8 115 Reviews
  • Oak Hall Care Home, Haslemere
Oak Hall in Haslemere, Surrey, opened its doors to new residents in November 2018, following an extensive refurbishment. It offers luxurious surroundings for 55 residents, all of whom enjoy their own en-suite rooms. Some of the rooms can accommodate couples.

In keeping with other homes within the group, Oak Hall will deliver exceptional levels of care in convivial surroundings. Restaurant-style dining is a key feature, alongside a dedicated Health and wellness team who will be running a wide range of well being activities to keep residents active in mind body and soul.

Oak Hall will offer a range of care options: residential, convalescent, respite and specialist palliative care are all available, each with the aim of providing dignity and respect through programmes tailored to the needs of the individual.

Oak Hall lives up to its name with a large oak-panelled entrance hall; oak staircase and balustrading with many further oak features throughout the building. The original interiors of the principal rooms remain little altered: marquetry inlay to some floors, plastered ceilings, stone and marble fireplaces, marble floors, heraldic stained glass and tiled bathrooms.

Long-term nursing care - Respite Care - Convalescence following an operation - Specialist palliative care.

Care Provided by Oak Hall Care Home

Primary Care Categories

  • Older Person Care
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • For a maximum of 55 Service Users

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Bariatric Care/Obesity
  • Convalescent Care

Facilities

  • Own Furniture if required
  • Lift
  • Stairlift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees What's included?

Weekly Charges per Person

  • Self-Funded Residential Care: £1700 – £2100
  • Self-Funded Nursing Care: £1700 – £2100
  • RESPITE Self-Funded Residential Care: £1700 – £2100
  • RESPITE Self-Funded Nursing Care: £1700 – £2100

All fees can be discussed personally with the General Manager over the phone or when you come for a tour of the Home

These prices are only a guideline, please contact Oak Hall Care Home to find out the exact price for your requirements.

Contact Oak Hall Care Home to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £254.06 per week and is usually paid directly to the care home.

Contact Oak Hall Care Home to confirm what's included and get a personalised quote:

Good to Know

Group/Owner

Person in Charge

  • Jane McAuley (General Manager)

Local Authority / Social Services

Admission Information

  • Ages 65+

Care Home Design/Build

  • Purpose Built: No
  • Last Refurbishment: 2018
  • Number of floors: 3

Room Information

  • Single Rooms (51)
  • Couples/Companion Rooms (2)
  • Single Rooms with Ensuite Wet Room (45)
  • Couples/Companion Rooms with Ensuite Wet Room (2)

Visiting

  • Oak Hall can facilitate all types of visits. The home welcome young and old and well-behaved pets are always a joy to bring along if visitors wish.

Parking

  • The care home has a large parking area to the front of the main building with clear signage for visitor parking.

9.8

Oak Hall Care Home has a Review Score of 9.8 (9.814) out of 10, based on 52 reviews in the last 2 years.
Over all time Oak Hall Care Home has 115 reviews.

Overall Experience
  • 89
  • 23
  • 0
  • 2
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Date Published
  • 115
  • 20
  • 33
  • 52
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Reviewer Connection to Oak Hall Care Home
  • 40
  • 18
  • 17
  • 12
  • 6
  • 5
  • 3
  • 3
  • 2
  • 2
  • 2
  • 1
  • 1
  • 1
  • 1
  • 1
Total of 115, showing 61-80
Review from David B (Resident) assisted by family/friend published on 4 September 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
As a long-term resident, I am very happy here. I am always very well looked after and the care is very well organised. The staff are courteous and do their best to meet all my requests. The food is mostly good but the quality of produce could do with some improvement. This and the shortage of staff
is my only criticism. The rooms and grounds are excellent.
Reply from Jane McAuley, General Manager at Oak Hall Care HomeI am glad you are very happy at the home and that you are well looked after. The shortage of staff has been addressed through our extensive recruitment and sponsorship programme. This means we have all our own staff on-site without the need for agency. Thank you for your very kind review.
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Review from K B (Son of Resident) published on 1 September 2023 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Well-tended.
Reply from Jane McAuley, General Manager at Oak Hall Care HomeThank you for taking the time to write a review. Kind regards.
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Review from Ann G (Daughter of Resident) published on 31 August 2023 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My mother has been in Oak Hall for over 4 years! She has been well cared for and enjoys the company. The food and her room are fine and she was here during COVID lockdown - which was really difficult for all of us. My mother always says, that if you have to be in a home, this is the best one!
Reply from Jane McAuley, General Manager at Oak Hall Care HomeWhat a lovely review. Covid lockdown was very hard for the residents I am so pleased she felt this was the best home to be in. She does have a lot of friends in the home. Thank you again for taking the time to write a review.
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Review from L K (Daughter of Resident) published on 31 August 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
So lucky to have found a place that suits Dad and his needs. All the staff are so welcoming and friendly and supportive. Dad has been here for three years now and everyone feels like an extension to our family.
Thank you for everything you do, we really appreciate your support and love.
Reply from Jane McAuley, General Manager at Oak Hall Care HomeThank you for taking the time to write a review. I'm so glad you feel like we are all family. We try to make Oak Hall a family-orientated home so I'm pleased it also works for your family too. We love having Dad with us, he's a real character. Thank you again.
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Review from Robin L (Husband of Resident) published on 31 August 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Very friendly and helpful staff, pleasant rooms and nice outlook.
Reply from Jane McAuley, General Manager at Oak Hall Care HomeThank you for a lovely review. I am so pleased that the staff are friendly and helpful that is exactly how they should be. We have 25 acres of land so are very spoiled with our outlook. Thank you again for taking the time to write a review.
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Review from William P (Resident) published on 31 August 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Every person treats you with respect.
Medical help is excellent.
Reply from Jane McAuley, General Manager at Oak Hall Care HomeThank you for your review. I am so pleased that we have been scored with five stars thank you so much. I'm happy that you are treated with the respect you deserve. Thank you again.
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Review from Tony S (Resident) assisted by family/friend published on 31 August 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I have been a resident here for twenty months. I am very happy and comfortable with Oak Hall. Just one think I would mention in the response time to me pressing my room buzzer is not good - too long a wait.
Reply from Jane McAuley, General Manager at Oak Hall Care HomeThank you for your very kind review. Sometimes we have a lot of people who call at the same time but I apologise if you have had to wait for someone to get to you. I am pleased you are happy and comfortable at the home. Thank you again for taking the time to write a review.
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Review from S W (Resident) published on 29 August 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Staff go the extra mile. Very caring and understanding.
Reply from Jane McAuley, General Manager at Oak Hall Care HomeThank you for your review. I'm thrilled that staff are so understanding and that they go the extra mile for you. It's so important that staff care and that you feel that, thank you again.
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Review from C C (Resident) published on 29 August 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Very pleasant and helpful, friendly staff. Beautifully furnished lounges. Varied activities. Appetising food with choice. Organise outside hospital and physio appointments for you to remove anxiety. A nice place to be.
Reply from Jane McAuley, General Manager at Oak Hall Care HomeThank you for your wonderful review. I'm so glad you enjoy the open spaces we have in our lounges and the variety of activities we provide. I know you say the food is lovely, thank you again.
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Review from Jean F (Wife of Resident) published on 29 August 2023 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Oak Hall Care Home has provided a safe and pleasant haven for my husband for seventeen months, for which I am extremely grateful.
Reply from Jane McAuley, General Manager at Oak Hall Care HomeThank you for your lovely review. It is a pleasure to support your husband and to also see you every day, spending time with him in the home. Thank you, Jane.
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Review from Louis K (Daughter of Resident) published on 21 August 2023 Submitted via Postal Card • Report
Overall Experience 1.0 out of 5
On arrival, no interaction from manager, receptionist very nice. My mum is independent, just needed meals and eye drops, after cataract surgery, four times a day. My mum had to ask repeatedly for her eye drops, no set times were given. She wanted her meals in her room, they were cold, very poor amount
and was often hungry. On one of the shifts, eye drops were given at 7 pm and then only a get of 1 hour, 8:20 pm! I have taken my mum out a week early as she was so upset. The manager was very dismissive. We were charged £3,000 for this poor care. Very dissapointed.
Reply from Jane McAuley, General Manager at Oak Hall Care HomeThank you for your praise regarding the warm welcome you received from our reception team. I am sorry to read that Mum’s stay did not meet your expectations. Mum was prescribed eye drops 4 times a day which were given. Mum chose the times she wanted her eye drops. Whilst our nurses advised Mum to have them 6 hours apart Mum decided on the timings to suit her daily routine. There was one occasion during Mum's stay that she informed us her soup was lukewarm. We served a hot portion straight away and apologised. Mum often spoke to staff about how lovely the food was at Oak Hall, it’s disappointing to hear your feedback after Mum had gone home. I visited Mum nearly every day of her stay. We both hail from the same county and had some lovely conversations about the area invoking happy childhood memories for both of us. Each time I visited Mum I asked how was her stay so far. Mum didn’t share any concerns with me so it’s disappointing to hear your feedback after Mum had gone home. Thank you
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Review from Frank D (Resident) published on 21 August 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
All staff are extremely friendly and helpful. Staff look after guests extremely well. Nurses are very professional and monitor residents daily. Meals are on time and provide daily choice. All arrivals comment on the lovely atmosphere on arrival. Very great range of activities, including exercise classes.
Reply from Jane McAuley, General Manager at Oak Hall Care HomeThank you for your wonderful review. I'm thrilled that you find the staff extremely friendly and helpful and that guests are well looked after. I will pass on your comments that nurses are very professional and that you are happy that you are monitored daily, you are a pleasure to support. I'm also pleased that people comment on the atmosphere in the home when they visit. We aim for a family orientated home with lots of activities which you clearly enjoy. Thank you again for your review
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Review from Sally P (Daughter of Resident) published on 8 August 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Our father moved into Oak Hall Care Home and was with you for four months. We cannot thank you enough for the wonderful nursing care and support that you gave him. He was welcomed into your family, wholeheartedly, and felt very relaxed and happy. His health improved and so did his well-being. We, as
a family, also felt very supported and welcome.
We thank you all so much for giving our father a wonderful place to feel safe and loved.
Reply from Jane McAuley, General Manager at Oak Hall Care HomeThank you for your review. It was a pleasure to have your father as part of our ever-growing family. It's so great when people, including relatives, feel at home with us. You are more than welcome to come and see us anytime, you will always be welcome. Kind regards, Jane.
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Review from Rosie V (Friend of Resident) published on 18 July 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
We looked at a few homes, and this one ticked all the boxes. Rooms are beautiful, menus and food very good. Staff are helpful and pleasant, and there is a great activities schedule.
Reply from Jane McAuley, General Manager at Oak Hall Care HomeThank you for your review. I am so glad you like the activity programme on offer at the home, our staff always try to incorporate a wide range of activities for everyone to join in with. Staff work very hard to make the home as pleasant as possible and the rooms beautiful. I'm glad we are able to tick all the boxes for you and happy that you are now part of our family. Kind regards.
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Review from Cynthia P (Wife of Resident) published on 7 July 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My husband entered Oak Hall for two weeks of respite care. We were very pleased with every aspect of his stay. He naturally missed home but was extremely happy with his experiences. He came home in a better physical state than going in. We are grateful to all the staff for their care and profession.
They were delighted to deal with him and us. It's a lovely building in a gorgeous setting. Hopefully, we will be able to repeat it.
Reply from Jane McAuley, General Manager at Oak Hall Care HomeThank you for your review. Your husband was a delight to support during his very short stay with us; we almost kept him! He and you are welcome back any time at all; we hope you will both visit us again, as you are part of our ever-growing family now. We have a garden party on 5th August, please come and join us for that and say hello it would be fantastic to see you both. Thank you again for taking the trouble to review our home and our wonderful team of hard-working staff.
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Review from B E (Daughter of Resident) published on 13 March 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
I can reiterate the positive comments made by others.
There is a good schedule of activities which energetic staff run and encourage participation, I feel my relative's communication and cognition have improved since they started living here eight months ago.
The food always looks good and the portion
sizes must be sufficient as one relative is gaining weight. They both say they enjoy the food and there are plenty of choices and a good balance on the main menu, with additional options available.
The room is lovely with a great view. The only negative is that when things need fixing it sometimes takes a bit longer than expected.
I have worked in the NHS for thirty years and my overall opinion is that the staff are genuinely very caring and attentive to my relative's needs. As a result, although it was a big upheaval for them, they say they are very happy to be at Oak Hall Care Home. Thank you for your care.
Reply from Jane McAuley, General Manager at Oak Hall Care HomeThank you for your review. Your relatives are a wonderful addition to our family and a pleasure to support. They really enjoy the activity sessions, especially the seated exercises. I am sorry you feel repairs take a bit longer than expected; sometimes, this is for sourcing parts. I am glad they are happy at Oak Hall and are enjoying the food. Thank you again for your review. Kind regards.
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Review from D S (Resident) assisted by family/friend published on 6 March 2023 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Oak Hall Care Home is always presented well and kept clean and tidy. The reception staff are friendly, welcoming and helpful. The staff/carers/nurses try and answer my questions and try to understand my worries and concerns. When they have time, they spend time listening and answering my questions.
The variety of carers can be tiring to me as I have to keep explaining my needs. The food is very good and the addition of a drinks machine is good for my visitors.
Reply from Jane McAuley, General Manager at Oak Hall Care HomeThank you for your review. All care homes have found it difficult to recruit staff recently. I am pleased to say we have taken on many new staff, who are currently going through the recruitment process and will join the team very soon. We also have a fantastic electronic care planning system, which means you should not need to explain your care needs to the staff, as I know you find this tiring. I'm so glad your family like the new coffee machine; it's been a very welcome addition to the Bistro. Thank you again for your review, kind regards.
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Review from C L (Son of Resident) published on 28 February 2023 Submitted via Website • Report
Overall Experience 4.0 out of 5
All staff always put the residents first and always listen and do their best under often difficult circumstances. Everyone is keen to offer the best service and when at times a different requirement is requested the staff work hard to implement it as soon as possible. The home works hard with its communication
to all shareholders.
Reply from Jane McAuley, General Manager at Oak Hall Care HomeThank you for your lovely review. Staff always work very hard to do their best for the residents and thank you for acknowledging this. Communication is key in any care home and for ensuring all residents receive the best possible care. Thank you again for your review. Kind regards, Jane.
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Review from Chris R (Son of Resident) published on 21 February 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother has now been at the home for a year, and she is always happy and complimentary about the staff. She has always had excellent care and nursing. Food is of good quality and plentiful. She feels secure at all times.
Reply from Jane McAuley, General Manager at Oak Hall Care HomeThank you for your lovely review. Mum is one of our oldest residents, and she has such pearls of wisdom when we are talking to her. Such a wonderful smile and always kind words. She is such a pleasure to look after and spend time with. Thank you for taking the time to write your review.
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Review from David G (Friend of Resident) published on 9 January 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
As a friend of a resident, I share her opinion that she could not be better treated and looked after than she is at Oak Hall. I am unable to do all the ratings as I don't have the personal knowledge to enable me to express an opinion.
Reply from Jane McAuley, General Manager at Oak Hall Care HomeThank you for your kind review. We are so glad that your friend feels that she could not be any better treated that is so lovely to hear. Thank you for taking the time to send in your review; kind regards.
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Current Review Score: 9.8 (9.814)

Overview of Review Score

The Review Score of 9.8 (9.814) out of 10 for Oak Hall Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.8 out of 5 from 52 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 51 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.814 for Oak Hall Care Home is calculated as follows: ( (523 Excellents x 5) + (62 Goods x 4) + (9 Satisfactorys x 3) + (4 Poors x 2) + (5 Very Poors x 1) ) ÷ 603 Ratings = 4.814
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Oak Hall Care Home is based on 51 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 20 Positive Reviews in the last 24 months; 3 points for the first Positive Review, 0.125 Points for each of the next four Positive Reviews, 0.05 Points for the next five Positive Reviews, and finally 0.025 Points for the next ten Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.050, 7th = 0.050, 8th = 0.050, 9th = 0.050, 10th = 0.050, 11th = 0.025, 12th = 0.025, 13th = 0.025, 14th = 0.025, 15th = 0.025, 16th = 0.025, 17th = 0.025, 18th = 0.025, 19th = 0.025, 20th = 0.025) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.05 + 0.05 + 0.05 + 0.05 + 0.05 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 55 registered maximum number of service users is 11, which has been reached with 51 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 11 Sep 2021

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (0)

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Meet the Team (12)

Jane

Jane McAuley

Job Title: General Manager Joined: 2021

Jane is a qualified nurse holding both RNHM and RGN qualifications. She has worked in private houses, care homes and hospitals where she spent some time working in theatres.
Jane joined the Manor Life team at Oak Hall in April 2021.
She has a wealth of experience in managing care homes especially in helping care homes achieve good CQC ratings.

Rosemarie

Rosemarie Williamson

Job Title: Senior Nurse Joined: 2021

Rosemarie has worked here at Oak Hall since June 2021 as an RN. Rosemarie was appointed Senior Nurse in November 2022.


Rosemarie trained in Jamaica and qualified as an RN in 1994, as a Midwife in 1998 and as a Public Health Nurse in 2008.


Rosemarie migrated to the UK from Jamaica in 2016, and once here obtained a HABC Level 5 Diploma in Leadership in Health and Social Care in 2018. She has been working in the care home setting since then.

Gabby

Gabby Marginean

Job Title: Senior Nurse RGN Joined: 2022

Hi, my name is Gabby and I am a senior nurse here at Oak Hall. I joined the team in 2022 after previously nursing at Holy Cross Hospital. I am from Romania and qualified as a RGN in 2017. I like yoga, running and reading, mostly psychology books.

Claire

Claire Pinnells

Job Title: Lead Administrator Joined: 2023

Claire joined Oak Hall in 2023 as Assistant Administrator. She has recently been promoted to lead Administrator and loves spending time chatting with visitors and residents. She can usually be found in her office near reception or at the reception desk.

Dawn

Dawn Critchell

Job Title: Front of House Manager Joined: 2018

Dawn has worked at Oak Hall since July 2018 when it first opened as a Care Home. Dawn deals with all incoming enquiries for the home ensuring a high standard of communication is maintained.


Dawn started her career in the care industry as a Health Care Assistant and fell in love with the industry. Dawn decided to grow her knowledge of the industry and due to family commitments moved into the administration and front of house side of the business.


Since being at Oak Hall Dawn has become an integral part of the team.

Sarah

Sarah McCallum

Job Title: Wellbeing Manager Joined: 2022

Sarah has been with Oak Hall for three and a half years, joining after finishing her degree in Psychology.


In her spare time, she is studying to be a counsellor and enjoys field archery and reading.

Ramona

Ramona Melinte

Job Title: RGN Joined: 2021

Hi, I'm Ramona and I am part of the nursing team here at Oak Hall. I moved here from Romania in 2016. I've been a carer since that time, moving up to lead carer and finally qualifying as an RGN in 2020. I joined the team here in December 2021.


My hobbies include gardening, movies cinema and shopping as well as spending time with my lovely husband and two wonderful sons.

Shirley

Shirley Smithers

Job Title: Head Housekeeper Joined: 2021

Shirley joined Oak Hall in April 2021. Shirley has worked in care for all of her life. Having started her career with King Edward VII and worked there for 30+ years. Shirley then went to Holy Cross Hospital where she completed my NVQ level 2 in housekeeping. Shirley then moved to Moorlands Care Home and completed my NVQ level 2 in Dementia. In my spare time Shirley likes to walk my dog, Jasper and spend time in the garden, but most of all spending time with her 3 boys.

Abin

Abin Vincent

Job Title: Team Leader for care Joined: 2023

Hi, I'm Abin and I am one of the team leaders on the care team. I have a masters in Data Science and have been a carer for 3 years.

Samantha

Samantha Elliott

Job Title: Team Leader Joined: 2021

Sam has worked at Oak Hall since December 2021. She loves training and, as such, is one of the train the trainers for manual handling in the home. She is also a Dementia Champion, helping to support people living with Dementia in Oak Hall.

Manali

Manali Modahawadiya

Job Title: Senior Care Staff Joined: 2023

Manali has worked at Oak Hall for two years, joining as a Junior care staff member. She has been promoted to a senior position through her hard work and dedication.

Daniel

Daniel Perez

Job Title: Head Chef Joined: 2024

Daniel has worked for the company since February 2024. He is passionate about cooking and loves to try making new dishes. He is helping to train our new chef, who has recently joined the team.

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