Oak Hall Care Home

Wispers Lane, Haslemere GU27 1AB
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9.9 103 Reviews
  • Oak Hall Care Home, Haslemere
Oak Hall in Haslemere, Surrey, opened its doors to new residents in November 2018, following an extensive refurbishment. It offers luxurious surroundings for 55 residents, all of whom enjoy their own en-suite rooms. Some of the rooms can accommodate couples.

In keeping with other homes within the group, Oak Hall will deliver exceptional levels of care in convivial surroundings. Restaurant-style dining is a key feature, alongside a dedicated Health and wellness team who will be running a wide range of well being activities to keep residents active in mind body and soul.

Oak Hall will offer a range of care options: residential, convalescent, respite and specialist palliative care are all available, each with the aim of providing dignity and respect through programmes tailored to the needs of the individual.

Oak Hall lives up to its name with a large oak-panelled entrance hall; oak staircase and balustrading with many further oak features throughout the building. The original interiors of the principal rooms remain little altered: marquetry inlay to some floors, plastered ceilings, stone and marble fireplaces, marble floors, heraldic stained glass and tiled bathrooms.

Long-term nursing care - Respite Care - Convalescence following an operation - Specialist palliative care.
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Care Provided

Primary Care Categories

  • Older Person Care
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • For a maximum of 55 Service Users

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Bariatric Care/Obesity
  • Convalescent Care

Facilities

  • Own Furniture if required
  • Lift
  • Stairlift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: £1600 – £2050
  • Self-Funded Nursing Care: £1600 – £2050
  • RESPITE Self-Funded Residential Care: £1600 – £2050
  • RESPITE Self-Funded Nursing Care: £1600 – £2050

All fees can be discussed personally with the General Manager over the phone or when you come for a tour of the Home

These prices are only a guideline, please contact Oak Hall Care Home to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £254.06 per week and is usually paid directly to the care home.

Good to Know

Group/Owner

Person in charge

  • Jane McAuley (General Manager)

Local Authority / Social Services

Admission Criteria

  • Private and Local Authority funding accepted
  • Ages 65+

Care Home Design/Build

  • Purpose Built: No
  • Last Refurbishment: 2018
  • Number of floors: 3

Room Information

  • Single Rooms (51)
  • Couples/Companion Rooms (2)
  • Single Rooms with Ensuite Wet Room (45)
  • Couples/Companion Rooms with Ensuite Wet Room (2)

Visiting

  • Oak Hall can facilitate all types of visits. The home welcome young and old and well-behaved pets are always a joy to bring along if visitors wish.

Parking

  • The care home has a large parking area to the front of the main building with clear signage for visitor parking.

Oak Hall Care Home Reviews (103)

9.9

Oak Hall Care Home has a Review Score of 9.9 (9.861) out of 10, based on 43 reviews in the last 2 years.
Over all time Oak Hall Care Home has 103 reviews.

Overall Experience
  • 79
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Date Published
  • 103
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  • 43
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Reviewer Connection to Oak Hall Care Home
  • 37
  • 14
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  • 6
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  • 3
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Total of 103, showing 61-80
Review from Cynthia P (Wife of Resident) published on 7 July 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My husband entered Oak Hall for two weeks of respite care. We were very pleased with every aspect of his stay. He naturally missed home but was extremely happy with his experiences. He came home in a better physical state than going in. We are grateful to all the staff for their care and profession.
They were delighted to deal with him and us. It's a lovely building in a gorgeous setting. Hopefully, we will be able to repeat it.
Reply from Jane McAuley, General Manager at Oak Hall Care Home

Thank you for your review. Your husband was a delight to support during his very short stay with us; we almost kept him! He and you are welcome back any time at all; we hope you will both visit us again, as you are part of our ever-growing family now. We have a garden party on 5th August, please come and join us for that and say hello it would be fantastic to see you both. Thank you again for taking the trouble to review our home and our wonderful team of hard-working staff.

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Review from B E (Daughter of Resident) published on 13 March 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
I can reiterate the positive comments made by others.
There is a good schedule of activities which energetic staff run and encourage participation, I feel my relative's communication and cognition have improved since they started living here eight months ago.
The food always looks good and the portion
sizes must be sufficient as one relative is gaining weight. They both say they enjoy the food and there are plenty of choices and a good balance on the main menu, with additional options available.
The room is lovely with a great view. The only negative is that when things need fixing it sometimes takes a bit longer than expected.
I have worked in the NHS for thirty years and my overall opinion is that the staff are genuinely very caring and attentive to my relative's needs. As a result, although it was a big upheaval for them, they say they are very happy to be at Oak Hall Care Home. Thank you for your care.
Reply from Jane McAuley, General Manager at Oak Hall Care Home

Thank you for your review. Your relatives are a wonderful addition to our family and a pleasure to support. They really enjoy the activity sessions, especially the seated exercises. I am sorry you feel repairs take a bit longer than expected; sometimes, this is for sourcing parts. I am glad they are happy at Oak Hall and are enjoying the food. Thank you again for your review. Kind regards.

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Review from D S (Resident) assisted by family/friend published on 6 March 2023 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Oak Hall Care Home is always presented well and kept clean and tidy. The reception staff are friendly, welcoming and helpful. The staff/carers/nurses try and answer my questions and try to understand my worries and concerns. When they have time, they spend time listening and answering my questions.
The variety of carers can be tiring to me as I have to keep explaining my needs. The food is very good and the addition of a drinks machine is good for my visitors.
Reply from Jane McAuley, General Manager at Oak Hall Care Home

Thank you for your review. All care homes have found it difficult to recruit staff recently. I am pleased to say we have taken on many new staff, who are currently going through the recruitment process and will join the team very soon. We also have a fantastic electronic care planning system, which means you should not need to explain your care needs to the staff, as I know you find this tiring. I'm so glad your family like the new coffee machine; it's been a very welcome addition to the Bistro. Thank you again for your review, kind regards.

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Review from C L (Son of Resident) published on 28 February 2023 Submitted via Website • Report
Overall Experience 4.0 out of 5
All staff always put the residents first and always listen and do their best under often difficult circumstances. Everyone is keen to offer the best service and when at times a different requirement is requested the staff work hard to implement it as soon as possible. The home works hard with its communication
to all shareholders.
Reply from Jane McAuley, General Manager at Oak Hall Care Home

Thank you for your lovely review. Staff always work very hard to do their best for the residents and thank you for acknowledging this. Communication is key in any care home and for ensuring all residents receive the best possible care. Thank you again for your review. Kind regards, Jane.

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Review from Clive H (Husband of Resident) published on 28 February 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
A very caring, capable home, professionally run by kind, well-qualified people. Very nice rooms, lovely public areas and an excellent kitchen.
Reply from Jane McAuley, General Manager at Oak Hall Care Home

Thank you for your review. It's lovely to know you acknowledge everyone in the home as well as the rooms and the kitchen. Thank you for taking the time to write a review; it is much appreciated. Kind regards.

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Review from Chris R (Son of Resident) published on 21 February 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother has now been at the home for a year, and she is always happy and complimentary about the staff. She has always had excellent care and nursing. Food is of good quality and plentiful. She feels secure at all times.
Reply from Jane McAuley, General Manager at Oak Hall Care Home

Thank you for your lovely review. Mum is one of our oldest residents, and she has such pearls of wisdom when we are talking to her. Such a wonderful smile and always kind words. She is such a pleasure to look after and spend time with. Thank you for taking the time to write your review.

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Review from David G (Friend of Resident) published on 9 January 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
As a friend of a resident, I share her opinion that she could not be better treated and looked after than she is at Oak Hall. I am unable to do all the ratings as I don't have the personal knowledge to enable me to express an opinion.
Reply from Jane McAuley, General Manager at Oak Hall Care Home

Thank you for your kind review. We are so glad that your friend feels that she could not be any better treated that is so lovely to hear. Thank you for taking the time to send in your review; kind regards.

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Review from Leonard N (Friend of Resident) published on 6 January 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
My partner's father has been in Oak Hall for over 18 months. Apart from recovering from an original hip fracture hence his admission, but has also had a stroke a few months ago but has subsequently been nursed back to health. He has been cared for in a superb way and is so happy in his environment.
It's a relief to us all that his care has been so good and more importantly, he is so happy.
Reply from Jane McAuley, General Manager at Oak Hall Care Home

Thank you for such a lovely review. He always bounces back when he has a setback and greets us with a smile each morning. He's a delight to support and such a happy person even when he's not feeling well.

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Review from Janice G (Daughter of Resident) published on 9 December 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mum has been a resident at Oak Hall for five months following a serious stroke in May. She requires high-need nursing care and support. The care team are friendly, respectful and empathetic, and the admin staff are always very helpful. Mum has now settled in and enjoys the many varied activities
provided by the excellent wellness team.
Oak Hall has a welcoming feel, and the facilities and grounds are lovely.
Reply from Jane McAuley, General Manager at Oak Hall Care Home

Thank you for your review. Your Mum has settled in well and really enjoys the activities our well-being team offer. She is an absolute pleasure to have in the home.

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Review from Mimi L (Daughter of Resident) published on 9 December 2022 Submitted via Website • Report
Overall Experience 4.0 out of 5
My parents are at Oak Hall and settling in well. They enjoy a wide variety of activities. All staff are lovely, very kind and supportive. It is a respectful and cheerful place. Beautiful setting with lovely grounds and views.
Reply from Jane McAuley, General Manager at Oak Hall Care Home

Thank you for your kind review. Your parents have a very active social life at Oak Hall and have made a lot of new friends. They are a pleasure to care for.

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Review from D H (Nephew of Resident) published on 9 December 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
My uncle has been here for over a year now and is well looked after and given the care and attention he couldn't get at home. He is always clean and happy with the home and the care he receives. The care home does a lot for the residents.
Reply from Jane McAuley, General Manager at Oak Hall Care Home

Your uncle is an absolute delight and a real character. Thank you for such a lovely review.

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Review from C C (Sister of Resident) published on 3 October 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My sister lacks the ability to speak or call help, so is very vulnerable. However, she is regularly checked and kinds care assistants feed her with practice. Her drug regime is checked and if I call help, for example, to change her incontinence pads, it swiftly arrives. The room is well equipped with
a special bed to change her position. The food is appropriate to her needs. One gets the impression that the care team and manager do care for their residents. As with any care home they are often short of permanent staff, but the agency workers are polite and cheery.
Reply from Jane McAuley, General Manager at Oak Hall Care Home

Thankyou for your kind words. Its a pleasure looking after your sister and I know you find it difficult seeing her as she is now but she loves seeing you. All the staff like to pop into see her and have a chat with her. She loves listening to music and also sometimes joins in. Thankyou for your review. kind regards.

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Review from Chris P (Son of Resident) published on 1 August 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I would sincerely like to thank all the staff at Oak Hall Care Home for the care my mother received during her stay there. Many individuals went above and beyond the scope of their normal duties in order to meet Mum's needs and their caring and friendly approach is much appreciated. Nothing was too
much trouble and I know she cherishes the friendships she has made during her stay.
Reply from Jane McAuley, General Manager at Oak Hall Care Home

It was a pleasure looking after Mum during the time she was with us. All the staff wish her well in her new home and we all hope she settles in and enjoys her new surroundings.

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Review from M A (Resident) published on 3 May 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I have been here for two and a half years, am extremely happy in all respects and would recommend Oak Hall Care Home to any would-be resident. The constant reviews are ongoing to ensure our happiness.
Reply from Jane McAuley, General Manager at Oak Hall Care Home

Its lovely to hear that the residents are so happy in the home. Oak Hall is a home for life for those that live here. It is a happy home and all the staff strive to make this a family orientated home for everyone, thankyou for such a lovely review.

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Review from I M (Resident) published on 27 April 2022 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
For three and a half years I have been here and been satisfied with the standard of care I have received.
Reply from Jane McAuley, General Manager at Oak Hall Care Home

It is lovely to know that the residents are satisfied with the standard of care they receive. To stay in the home for three and a half years just shows how happy they are. Thankyou for your review.

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Review from Elaine H (Daughter of Resident) published on 25 April 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother was placed at Oak Hall from Royal Surrey Hospital.
The staff were fantastic, kind thoughtful and discrete.
We knew her stay would not be a long one but they gave us space and privacy, allowing us to remain with her overnight, this was of great comfort to the family and mother.
Really cannot
recommend highly enough.
Not all stars were applicable to our case so have marked those as a 3, this is no disrepect to the care home but simply not relevant to our particular case.
Reply from Jane McAuley, General Manager at Oak Hall Care Home

It was a great pleasure to look after your mum and support you all as a family. It was not for very long but it was an honour to be able to help in her final days.

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Review from Dileep S (Son of Resident) published on 20 April 2022 Submitted via Website • Report
Overall Experience 2.0 out of 5
My mother was placed at Oak Hall in Haslemere after being discharged from the hospital by the social services team as part of the A2D NHS scheme. Oak Hall is a converted girl's school with long corridors and is set over 3 floors. We had no choice in the placement as it was being funded by the NHS. Unfortunately,
this home is not a specialist centre for those with dementia and as my mother has this condition, it makes it difficult to navigate this vast space as it is confusing, so for that reason alone I would not recommend it. The food though presentable is served by staff that are not aware of what they are serving and on one occasion my mother who is a vegetarian was served chicken. On leaving the home, 'Oak Hall' failed to give me her medication and I had to make another trip to collect part of the prescription as apparently, they had run out of two of the drugs. Now neither did they tell me of this nor did they offer to correct the mistake requesting that I correct their mistake. Poor!
Reply from Jane McAuley, General Manager at Oak Hall Care Home

Oak Hall is a large country house, beautifully refurbished and extended to provide a purpose built care home for its residents, some of whom live with dementia. Your mother informed us during her stay that she liked a variety of foods, including fish and white meat. Our menu for the day your mother chose the chicken dish also offered a vegetarian and fish option. Your mother heard all the options and chose the chicken dish. With regards to medications, I confirm that all medications on your mother’s current prescription were given to you on the day your mother left. All medication on your mother’s next prescription was due to be delivered to Oak Hall the following day, this was immediately notified to you and duly collected. It can be difficult for families when hospital placements are made without being given the choice, however, we very much enjoyed meeting and caring for your mother and hope she remains as happy in her new home as she was when she was living with us.

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Review from F H (Daughter of Resident) published on 8 March 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
The staff at Oak Hall Care Home are always friendly, caring and diligent. The ladies on reception and in the office, have been there from the beginning and give a lovely personal touch. It feels like a real home and my mum is very happy there. If I have any issues, I know I can always talk to the staff.
The bistro is very sociable, so even when my mum isn’t able to come out, we can sit and have lunch there, and she can invite friends for lunch. The bistro attracts the younger, more able residents of the apartments, giving a younger energy to the home. Oak Hall is in a beautiful setting and residents can sit outside if the weather is kind.
Reply from Jane McAuley, General Manager at Oak Hall Care Home

Thank you for your review and what you have said about reception and office staff who often get forgotten. I am glad that your Mum is happy in the home and that she enjoys eating in the bistro.

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Review from B B (Daughter of Resident) published on 8 March 2022 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Oak Hall Care Home is a lovely care home. The rooms are comfortable and residents are able to bring their own furniture to make them homely. The staff are very friendly and welcoming. Food is excellent with a lovely bistro for residents and family to come and visit.
Reply from Jane McAuley, General Manager at Oak Hall Care Home

Thank you for the lovely review. We like to make the rooms a home from home and for the residents to feel like this is truly their home for the time they are with us.

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Review from J H (Friend of Resident) published on 28 February 2022 Submitted via Website • Report
Overall Experience 4.0 out of 5
I have recently started visiting a resident at Oak Hall and have found the staff very helpful and obliging. I do my dear friend's hair when I go to Oak Hall Care Home and require a wheelchair and my friend to be hoisted but it was no trouble for the staff to do this for my visit.
My friend was very
reluctant to go into a care home but has seemed to have settled and really enjoys the food at Oak Hall.
Thank you to the staff.
Reply from Jane McAuley, General Manager at Oak Hall Care Home

Thank you for such a lovely review. We always like welcoming friends into the home and are very happy when people become part of our ever growing family.

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Current Review Score: 9.9 (9.861)

Overview of Review Score

The Review Score of 9.9 (9.861) out of 10 for Oak Hall Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.9 out of 5 from 43 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 43 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.861 for Oak Hall Care Home is calculated as follows: ( (438 Excellents x 5) + (52 Goods x 4) + (7 Satisfactorys x 3) + (1 Poors x 2) ) ÷ 498 Ratings = 4.861
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Oak Hall Care Home is based on 43 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 55 registered maximum number of service users is 11, which has been reached with 43 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 11 Sep 2021

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (0)

Meet the Team (10)

Jane

Jane McAuley

Job Title: General Manager Joined: 2021

Jane is a qualified nurse holding both RNHM and RGN qualifications. She has worked in private houses, care homes and hospitals where she spent some time working in theatres.
Jane joined the Manor Life team at Oak Hall in April 2021.
She has a wealth of experience in managing care homes especially in helping care homes achieve good CQC ratings.

Dawn

Dawn Critchell

Job Title: Front of House Manager Joined: 2018

Dawn has worked at Oak Hall since July 2018 when it first opened as a Care Home. Dawn deals with all incoming enquiries for the home ensuring a high standard of communication is maintained.


Dawn started her career in the care industry as a Health Care Assistant and fell in love with the industry. Dawn decided to grow her knowledge of the industry and due to family commitments moved into the administration and front of house side of the business.


Since being at Oak Hall Dawn has become an integral part of the team.

Rosemarie

Rosemarie Williamson

Job Title: Senior Nurse Joined: 2021

Rosemarie has worked here at Oak Hall since June 2021 as an RN. Rosemarie was appointed Senior Nurse in November 2022.


Rosemarie trained in Jamaica and qualified as an RN in 1994, as a Midwife in 1998 and as a Public Health Nurse in 2008.


Rosemarie migrated to the UK from Jamaica in 2016, and once here obtained a HABC Level 5 Diploma in Leadership in Health and Social Care in 2018. She has been working in the care home setting since then.

Matt

Matt Osborn

Job Title: Head Chef Joined: 2025

After starting his career 29 years ago at The Grand in Brighton, Matt has joined our team here at Oak Hall.

Sarah

Sarah McCallum

Job Title: Well-being Manager Joined: 2022

Hi, I'm Sarah and I joined the Oak Hall team in August 2022. I have recently completed a First Class Honours Degree in Psychology at Winchester University and have always wanted to work within the care sector and I really enjoy my role. Previously I have worked in both the catering and education sectors and also spent several years serving in the RAF as an engineer for search and rescue helicopters.

Gabby

Gabby Marginean

Job Title: Senior Nurse RGN Joined: 2022

Hi, my name is Gabby and I am a senior nurse here at Oak Hall. I joined the team in 2022 after previously nursing at Holy Cross Hospital. I am from Romania and qualified as a RGN in 2017. I like yoga, running and reading, mostly psychology books.

Ramona

Ramona Melinte

Job Title: RGN Joined: 2021

Hi, I'm Ramona and I am part of the nursing team here at Oak Hall. I moved here from Romania in 2016. I've been a carer since that time, moving up to lead carer and finally qualifying as an RGN in 2020. I joined the team here in December 2021.


My hobbies include gardening, movies cinema and shopping as well as spending time with my lovely husband and two wonderful sons.

Shirley

Shirley Smithers

Job Title: Head Housekeeper Joined: 2021

Shirley joined Oak Hall in April 2021. Shirley has worked in care for all of her life. Having started her career with King Edward VII and worked there for 30+ years. Shirley then went to Holy Cross Hospital where she completed my NVQ level 2 in housekeeping. Shirley then moved to Moorlands Care Home and completed my NVQ level 2 in Dementia. In my spare time Shirley likes to walk my dog, Jasper and spend time in the garden, but most of all spending time with her 3 boys.

Abin

Abin Vincent

Job Title: Team Leader for care Joined: 2023

Hi, I'm Abin and I am one of the team leaders on the care team. I have a masters in Data Science and have been a carer for 3 years.

Carol

Carol Falconitin

Job Title: Senior Health Care Assistant Joined: 2021

Hi, I'm Carol and I was born in the Philippines. I moved to the UK and became a citizen in 2005, became qualified in care in 2009 and joined the Oak Hall team in 2021. Before that, I graduated with a degree in Airline & Airport Management and worked at Gatwick Airport as a PSA.

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