Care Home Owned by Integrum Care Group in West Sussex

have accommodated him every step of the way. He is a fiercely independent man and they have given him the means to be as autonomous as possible. As a family we know he is in the right place. He is safe, comfortable and looked after to a very high standard.

the easiest.

more settled here than at her previous care home. We commend the nursing staff for their compassion and professionalism.

Staff shortages lead to unanswered call bells and mum being left in soiled pants some mornings. I requested medicine for painful mouth ulcers, nothing was actioned so I was told to buy over counter myself. Then nurse refused to administer it! Staff smoke on premises (outside). I had to push hard for mum to receive a direct drive for final days as the regular injections were causing her to scream in pain. I received a call at midnight to say mum had died and the nurse said "I told you to wait a few more hours" (I'd been at her side until a few hours earlier and every day for 4 months). Uncaring comment. Mum's watch was removed from her body and "disposed of" before going to undertaker.

in over a month ago, still not done.
Mum is unable to verbalise which is difficult for us when communicating. I have asked for a device to assist her with the calls. The home says they have one but to date, this is not being used. This is distressing for Mum and us as a family, especially as we live in Oxford. Please can you ensure these things are done?
She pays for her care so needs help with this to enhance her interaction with us.
Thanks.

time in hospital, he is now cared for in a manner that his family is very appreciative of. Thank you to those at Cavell House who go the extra mile to help him through this tragic time.

best/kindest). End-of-life care was just what she asked for. She felt safe, loved and cared for. We can't thank you enough.

care is very good. The nursing staff are very attentive and we are always kept advised of any developments in my father's condition.

have time for me and if there is something I need to chat about they will listen and likewise they keep me updated about Mum’s needs etc. Her records are kept in her room and are updated regularly throughout the day. Everything is logged perfectly. The home is very clean and run in an extremely orderly way. Rooms are fine and cater for each residents’ needs. The indoor communal areas are perfect and the lovely courtyard gardens in the middle of the home are a wonderful place to sit with your loved one or to gather in for care home summer activities, which are great even though Mum can no longer attend them. I cannot fault Cavell House at all. Thank you all of you for looking after Mum.

consistent. General communication seems to be an issue. My personal opinion is that some staff do the bare minimum and do not put themselves out to give exemplary care.

it would be great for her to have help. More entertainment is amazing but support for one member of staff's role would be good. The lady in the office is a great support to staff, families and clients.