"My friend was admitted from hospital to spent the last days of his life. Although he was only with you for ten days, he was looked after…"
Read all 58 reviews
51 Rooms
Location Type
Care Home
Situated in a quiet area of St Leonards, Hastings the newly refurbished Southdowns home provides nursing and dementia care for 48 residents tailored to suit their individual needs and covers those ... Read more
"I have always been greeted with courtesy by all members of staff when arriving and during my visit. My husband's room always looks tidy and…"
Read all 49 reviews
72 Rooms
Location Type
Care Home
Mulberry House is in a quiet leafy lane in St Leonards on Sea, right next door to the popular seaside resort of Hastings, East Sussex.
Private owned and run, Mulberry House provides a welcoming ... Read more
"I am very happy with the care provided for my Granddaughter at Swanborough House.
Not happy with a particular carer that comes across as…"
Read all 5 reviews
41 Rooms
Location Type
Care Home
Swanborough House in Brighton is a compassionate, friendly care home.
There are a wide variety of social activities to suit care home residents interests.
Trained staff give people the high ... Read more
Younger Adult CarePermanent Care
Residential Care
Integrum Care Group Reviews in East Sussex (112)
9.5
Integrum Care Group has a Group Review Score of 9.5 (9.511) out of 10. The Group Review Score is calculated using the average from all locations with a Review Score, and in addition 75%+ of all locations belonging to Integrum Care Group must have a Review Score.
from Lisa B (Son of Resident) published on 25 March 2026
Submitted via Postal Card • Report
Overall Experience4.0 out of 5
I found the home professional and caring towards my son. He had many challenging behaviours which were dealt with very professionally. His end of life care was excellent.
from Jackie D (Sister of Resident) published on 24 March 2026
Submitted via Website • Report
Overall Experience5.0 out of 5
My brother is cared for with compassion, understanding and respect. The staff are very hardworking, committed and professional. My brother's preferences and choices are respected and met, and they listen with any concerns or enquiries I may have. The staff are very friendly welcoming and warm. My brother
is included in all activities he likes to do. He is very well care for and happy. The staff always take the time to converse with my brother and are patient and kind, my brother has an acquired brain injury and is in a wheelchair, non verbal, but has understanding. The staff spend time with him one to one in activities and take him out in the neighbourhood. They email the family every week with an update of my brother's week. Swanborough House is a lovely warm environment. Recently it has been refurbished and looks really lovely. I am very happy with my brother's care there and the hardworking dedicated professional team who work there.
Reply from Daisy Fernandez, Registered Manager at Swanborough HouseThank you so much for your kind and thoughtful feedback . It truly means a lot to our team that your brother feels happy, respected and well cared for. Your words will be shared with the team, who will be very encourage by your appreciation. Thank you again for your continued trust and support .
from T B (Next of Kin) published on 19 March 2026
Submitted via Postal Card • Report
Overall Experience5.0 out of 5
My friend was admitted from hospital to spent the last days of his life. Although he was only with you for ten days, he was looked after with great care and dignity. Everyone from the manager and senior nurse to the cleaners were wonderful.
Reply from Kerry Ingram, Home Manager at Southdowns Nursing HomeThank you for your feedback and kind words - Kerry
from John D (Son of Resident) published on 18 March 2026
Submitted via Postal Card • Report
Overall Experience5.0 out of 5
All management and staff I feel have been excellent in caring for my dad over the 4 plus years he has resided there. They have supported him throughout, and have always notified me straight away if anything has arisen. My dad was well looked after and was always kept occupied with things to do and be
involved in. The staff made him comfortable right up until the very end.
Reply from Kerry Ingram, Home Manager at Southdowns Nursing HomeDear John , Thank you for your feedback and kind words . We wish you, and your family well - Kerry and the team.
from M S (Grandmother of Resident) published on 17 March 2026
Submitted via Website • Report
Overall Experience5.0 out of 5
I am very happy with the care provided for my Granddaughter at Swanborough House.
Not happy with a particular carer that comes across as a bully which I reported.
Overall happy with everything and the staff especially her Keyworker (Cindy) I like the way she is with my Granddaughter.
Reply from Daisy Fernandez, Registered Manager at Swanborough HouseThank you for taking the time to share your feedback . We are very pleased to hear that you are happy with the care provided at Swanborough House and your kind comments about Cindy and the team, which will be shared to them. We are sorry to hear about your concern and appreciate you raising it. Please be assured that this has been address appropriately through internal process.
from S C (Daughter of Resident) published on 13 March 2026
Submitted via Website • Report
Overall Experience5.0 out of 5
Staff were professional & friendly & helpful. We had an impromptu meeting with Kerry who was welcoming & attentive. My Father was treated with kindness & patience & we feel that he is in good hands. Keep up the good work.
Reply from Kerry Ingram, Home Manager at Southdowns Nursing HomeThank you so much for your kind words - It was lovely meeting you all.
from Sheridan W (Wife of Resident) published on 4 March 2026
Submitted via Postal Card • Report
Overall Experience4.0 out of 5
Mulberry House is a very welcoming home. The staff are so attentive and caring. Always show kindness.
The food is very good, rooms nice and clean, garden is kept to a high standard which is lovely patients.
from Maxine L (Mother of Resident) published on 25 February 2026
Submitted via Website • Report
Overall Experience5.0 out of 5
My son is very well cared for and respected by care staff and everyone in the home they handle his difficulties with his behaviour and disability and his acquired brain injury and personality disorder
Reply from Daisy Fernandez, Registered Manager at Swanborough HouseThank you for your kind feedback. It truly means a lot to our team to know your son feels cared for, respected and supported. We understand that everyone's needs are unique and we are committed to providing patient, compassionate care every day. Your feedback encourages us to keep doing what we do.
from Nicola M (Wife of Resident) published on 20 February 2026
Submitted via Website • Report
Overall Experience5.0 out of 5
The staff are always so helpful and treat my husband and all the family with care and respect we feel that Allan has the best support he can have. They know us all my name and treat us friends not family.
Reply from Daisy Fernandez, Registered Manager at Swanborough HouseThank you so much for the kind words. We are delighted to hear that Allan is receiving the support he deserve and that you feel welcomed and respected by our team. It means a lot to us that you feel part of our care home family.
from Jaqueline R (Wife of Resident) published on 3 February 2026
Submitted via Postal Card • Report
Overall Experience5.0 out of 5
I have always been greeted with courtesy by all members of staff when arriving and during my visit. My husband's room always looks tidy and smells nice, as does the lounge and dining areas. The residents I have contact with all seem content, and staff are obliging in sorting out seating for me or doing
other requests.
More than happy with my husband's care.
from Karen B (Sister of Resident) published on 29 January 2026
Submitted via Website • Report
Overall Experience5.0 out of 5
Amazing care home, my brother Shaun so happy , living here at swanborough, house and I'm happy knowing his happy and safe, living here. And all the staff are so friendly, kind, and very welcoming, when I come here.amazing care home
Reply from Daisy Fernandez, Registered Manager at Swanborough HouseThank you very much for the kind comments. We are so pleased to hear that your brother is happy and feel safe at Swanborough house . It is also lovely to know that you feel welcomed when you visit . Your feedback means a great deal to our team
from Karen T (Partner of Resident) published on 23 January 2026
Submitted via Postal Card • Report
Overall Experience4.0 out of 5
Roy has been here for two months from the 27th October 2025, he went in with Vascular Dementia and Southdowns Nursing Home is a big spacious home with its own individual rooms and spacious lounge. The visiting times are good, there very friendly and make you feel welcome. They need to improve on the
food as I have given 2 lists of what he likes but they have been giving him food he didn't like. He is happy and always keen to see his family.
Reply from Kerry Ingram, Home Manager at Southdowns Nursing HomeDear Karen , A care plan has been fully implements to reflect likes and dislikes . That you for your support with formulating this , with intake noticeably better and gaining 5kg ! - See you soon
from Sarah A (Daughter of Resident) published on 12 December 2025
Submitted via Postal Card • Report
Overall Experience5.0 out of 5
Southdowns Nursing Home and Kerry's team are absolutely wonderful. The incredible cre mum has received has been exceptional, and is evident in my mothers recovery while resident here. I don't think she would have got as strong as quickly without the expert care and kindness of the care team. We are
so grateful for all that the team do for mum.
Reply from Kerry Ingram, Home Manager at Southdowns Nursing HomeDear Sarah, Thank you for your kind words as ever !
from Sandra S (Daughter of Resident) published on 23 September 2025
Submitted via Postal Card • Report
Overall Experience5.0 out of 5
Our mum seems very happy at Southdowns we are all very happy with the level of care she receives. If we need to raise anything, it is always dealt with in a quick and measured way.
from I B (Wife of Resident) published on 17 September 2025
Submitted via Postal Card • Report
Overall Experience4.0 out of 5
My husband has only been in Southdowns for a short time. The care is excellent, also general standard the staff are assisting him in settling down and adjusting to living in care. Showing compassion and understanding.
Reply from Kerry Ingram, Home Manager at Southdowns Nursing HomeThank you for your kind words, and welcome you both to our home.
from H R (Daughter of Resident) published on 3 June 2025
Submitted via Postal Card • Report
Overall Experience5.0 out of 5
Could not ask for a better home for my mum. All the staff go above and beyond. There aren't many that can say they had visits from ponies, chicks and the Easter bunny whilst bed bound. Thank you for all you do. It doesn't go unnoticed.
Reply from Kerry Ingram, Home Manager at Southdowns Nursing HomeThank you so much for your kind words . We like a bit of variety !
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