Integrum Care Group in Kent | 4 Care Homes

Review of
Saltwood Care Centre
from P W (Sister-in-law of Resident) assisted by family/friend published on 23 October 2025 Submitted via Postal Card • Report

Overall Experience

Professionalism and friendliness of staff, cleanliness and upkeep of buildings. Very good and regular activities. A well-managed care centre.

Reply from Sophie Betts, Manager at Saltwood Care Centre

Thank you for your kind words, I will ensure I share with the team - kind regards Sophie

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money

Review of
Betsy Clara House Nursing Home
from Sue F (Friend of Resident) published on 16 October 2025 Submitted via Website • Report

Overall Experience

My dear friend Brian has been a resident at Betsy Clara for 2 years with Alzheimer's.
The "challenging behaviour" his last care home reported seemed to disappear as he was warmly welcomed into the caring arms of Betsy's manager and her dedicated team.
Despite visiting at random times, Brian has

always appeared well presented and there is always staff available to watch all residents, nobody goes neglected.
If that is not enough, The manager has taken time to check in on me whilst I've been unable to visit due to illness, as well as providing pictures and videos of the residents .
Above and beyond!

Reply from Kate Jenner, Home Manager at Betsy Clara House Nursing Home

Thank you for your lovely words Sue, it is our pleasure to support our residents, and all those who are important to them. We hope everyone feels like important members of the 'Betsy family'.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money

Review of
Balgowan House
from G S (Wife of Resident) published on 13 October 2025 Submitted via Website • Report

Overall Experience

It is over a year since my Husband went into care and I have nothing but praise for Balgowan.
All the staff are friendly and approachable and any concerns or issues are dealt with promptly.
Themed days are a great social experience, the last one being Greece, traditional food is served with music

and a quiz.
I am very satisfied with my husband's care and the attention he receives at Balgowan.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money

Review of
Balgowan House
from N C (Relative of Resident) published on 10 October 2025 Submitted via Website • Report

Overall Experience

My relative has been a resident of Balgowan House for two and a half years and has been very well looked after by the staff during this time. The home is clean and well run, with plenty of activities and entertainment in the lounge for the residents to participate in and enjoy.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money

Review of
Saltwood Care Centre
from Kevin M (Respite Resident) published on 9 October 2025 Submitted via Website • Report

Overall Experience

Having had a nasty fall which required hospitalisation for a week, and living on my own, I needed somewhere close to my home where I could be looked after for a couple of weeks.
All the staff have been wonderful so caring and helpful which has allowed me to rest and recuperate in safe and comfortable

surroundings.
I would really recommend this to anyone looking for help in similar circumstances.

Reply from Sophie Betts, Manager at Saltwood Care Centre

It was a pleasure to have you stay with us, and thank you for your kind words, registered manager- Sophie

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money

Review of
Balgowan House
from P W (Husband of Resident) published on 7 October 2025 Submitted via Website • Report

Overall Experience

One of the best care homes in the area frendly carving staff clean place good food and actives. Always made to feel welcome when I am there. Always try to help as much as I can when I am there.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money

Review of
Betsy Clara House Nursing Home
from Jackie P (Wife of Resident) published on 6 October 2025 Submitted via Postal Card • Report

Overall Experience

Since my husband Robin has been at Betsy Clara, he has been treated with kindness and respect. I have never come across any member of staff that have not been caring all they can to make the residents happy and cared for.

Reply from Kate Jenner, Home Manager at Betsy Clara House Nursing Home

Thank you Jackie, it is our pleasure to care for your husband

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money

Review of
Balgowan House
from T P (Daughter of Resident) published on 6 October 2025 Submitted via Postal Card • Report

Overall Experience

Balgowan is a warm and friendly environment with a fantastic staff team that are compassionate, kind and patient. My dad loves Balgowan and often says 'I should have come here years ago.' My dad loves the banter with staff and all the activities, especially arts and crafts and the regular singers/groups

that visit. My dad is genuinely happy and the staff are attentive and always available to discuss any issues or queries I have. I love the atmosphere and the open and honest ethos. I cannot thank the staff enough.

Reply from Ann-Marie Miles, Manager at Balgowan House

Thank you for taking the time to do this review. We always listen to feedback and continue to use this information to improve our service.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money

Review of
Balgowan House
from Barry O (Son of Resident) published on 6 October 2025 Submitted via Website • Report

Overall Experience

Mother has been staying at Balgowan for full year and has settled well. Very pleased with all aspects of the Home., Always a good atmosphere with long term staff and management. very good Care and Activity Staff, Nursing Staff and Catering. All areas, rooms and bathrooms very well kept.
Good selection

and standard of food. Regular activities and Singalongs. Mother celebrated her 105th Birthday there and a good time was had by all. Well done Balgowan Team.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money

Review of
Balgowan House
from R W (Brother of Resident) published on 6 October 2025 Submitted via Website • Report

Overall Experience

Unfortunately I'm not able to visit as much as I would like but my sister seems to be very comfortable and content with her care. The staff are always on hand and ready to answer any questions I may have.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money

Review of
Hythe View
from L W (Daughter of Resident) published on 1 October 2025 Submitted via Postal Card • Report

Overall Experience

Hythe View is home from home for my mum. I have absolutely no worries while she is under the care and supervision of the staff. They often go out of their way to meet her needs. Despite her advanced dementia/alzheimers she obviously feels safe and loved by the carers.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money

Review of
Hythe View
from E B (Daughter of Resident) published on 1 October 2025 Submitted via Postal Card • Report

Overall Experience

Everyone has made us feel so welcome & part of the Hythe View family during a very difficult time in our lives. We are always greeted with warmth, kindness, compassion, and nothing is too much trouble. From D on reception, helping me with paperwork and doing all the wonderful activities. It feels like

a family. Hythe View went above and beyond so we could use the lounge to celebrate Mum's 80th, which we will cherish the memories forever. We cannot thank our lucky stars enough we are part of the Hythe View family.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money

Review of
Hythe View
from M B (Resident) assisted by family/friend published on 1 October 2025 Submitted via Postal Card • Report

Overall Experience

I feel well looked after, and it is safe. The staff are friendly and always ready to listen. I enjoy the activities and the musicians that come and sing all the old songs. I would like more opportunities for staff and residents to come together and make suggestions.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money

Review of
Hythe View
from Michael B (Husband of Resident) published on 1 October 2025 Submitted via Postal Card • Report

Overall Experience

Hythe View is a wonderful nursing home for both residents and their families. The care and compassion given by the staff is 1st class. From the top mangment down, any queries or worries are addressed immediately. As a husband having my wife in care is heartbreaking but I know her care and safety are

in good hands.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money

Review of
Balgowan House
from Sandie C (Wife of Resident) published on 29 September 2025 Submitted via Website • Report

Overall Experience

My Husband has been a resident for just over a year. In that time of huge change for us both he has adjusted really well & is quite settled which gives me great peace of mind. I know he is well cared for & safe. The staff are really great especially Mo who keeps him occupied which is exactly what he

needs. Thank you Balgowan xx

Reply from Ann-Marie Miles, Manager at Balgowan House

Thankyou for taking the time to do this review. We really do appreciate all feedback and constantly strive to provide the best care possible.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money

Review of
Balgowan House
from Dawn M (Sister of Resident) published on 29 September 2025 Submitted via Website • Report

Overall Experience

My brother was moved to Balgowan after spending time at another care home where he had been placed by the NHS.
We were not very happy with the care my brother was getting.
After looking at other care homes Balgowan seemed a much better choice.
My brother is a difficult resident due to his condition

and requires lots of different types of care.
The staff are all very patient and caring. I am kept informed of any changes or problems regarding my brother.
I would would highly recommend Balowan to anyone looking for a care home.

Reply from Ann-Marie Miles, Manager at Balgowan House

Thankyou for taking the time to do this review. We really do appreciate all feedback and constantly strive to provide the best care possible.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money

Review of
Balgowan House
from Keith Alan W (Son of Resident) published on 22 September 2025 Submitted via Website • Report

Overall Experience

I can tell you that the overall welfare of my mother over the last year has greatly improved and it is all down to the care that she is receiving at Balgowan House. The staff cannot do enough for her. She is fed and entertained and well looked after. Thank you.

Reply from Ann-Marie Miles, Manager at Balgowan House

Thank you for taking the time to complete this. We take all comments onboard and continually strive to give the best care possible.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money

Review of
Saltwood Care Centre
from Stephanie W (Daughter of Resident) published on 19 September 2025 Submitted via Website • Report

Overall Experience

My dad has been in Saltwood Care Centre since June this year. He has Lewy Body Dementia. From the very start, the staff were welcoming & caring to both my dad & to his family, and we very much hope that he will be able to remain here when the local authority begins to fund his care. The building and

the grounds are attractive and well-kept, with a large conservatory & also a patio outside for residents and family to sit. Most importantly, there is a lovely atmosphere here with kind and dedicated staff for whom nothing is too much trouble. The activities team are brilliant; my dad is especially keen on the bands and singers that visit - music therapy for him, and I'm sure for many other residents, is so important and you can see how much everyone enjoys the activities. The management offer an open-door policy, so useful to family members, and they are open to discussion and suggestions and keen to resolve any problem. Close to my dad's heart, the food is tasty and varied!

Reply from Sophie Betts, Manager at Saltwood Care Centre

thank you for your lovely kind words, that means a great deal to us all at Saltwood. Kind regards, Sophie Registered Manager

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money

Review of
Betsy Clara House Nursing Home
from Teresa T (Daughter of Resident) published on 10 September 2025 Submitted via Website • Report

Overall Experience

My mum moved to Betsy Clara in May 2025 as the previous care home she was in could no longer meet her needs. Our first impression on arriving was what a lovely, bright and friendly place it was. Since she has been at Betsy Clara she appears to have settled in nicely and remarkably seems calmer. I'm

sure this is down to the wonderful caring staff and the happy atmosphere of the home. Mums room is lovely, bright and tidy and mum herself always looks clean with her hair nicely done. She is eating a lot better too which is great! Although mum hasn't been there long, we as a family know she is getting the best care possible. A big, big thank you to all the staff at Betsy Clara. You are all angels!

Reply from Kate Jenner, Home Manager at Betsy Clara House Nursing Home

Thank you so much for your kind words Teresa. It is lovely to see Mum thriving, and our pleasure to care for her

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money

Review of
Balgowan House
from M E (Daughter of Resident) published on 10 September 2025 Submitted via Website • Report

Overall Experience

My mum has been here a year now and I have nothing but praise. The staff are lovely and they must be happy working there as they mostly seem to have been there a long time. The home is spotless and has lots of light and an airy feel. It's a great location, there's parking right outside so I can easily

take my mum out for a trip to Hythe.

Reply from Ann-Marie Miles, Manager at Balgowan House

Thank you for taking the time to do this review. We value all feedback and strive to provide the care that people deserve.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money

Care Homes Owned by Integrum Care Group in Kent

Integrum Care Group Locations in Kent (4)

Integrum Care Group Reviews in Kent (291)

Saltwood Care Centre

Betsy Clara House Nursing Home

Balgowan House

Balgowan House

Saltwood Care Centre

Balgowan House

Betsy Clara House Nursing Home

Balgowan House

Balgowan House

Balgowan House

Hythe View

Hythe View

Hythe View

Hythe View

Balgowan House

Balgowan House

Balgowan House

Saltwood Care Centre

Betsy Clara House Nursing Home

Balgowan House

Awards / Recognitions (0)

Loading

Loading

Loading

Promote on carehome.co.uk

Search for

Care Seekers

Job Seekers