London & Manchester Healthcare Ltd in Cheshire | 3 Care Homes

Review of
Kitwood House Care Residence
from Ioana-Roxana M (Daughter of Resident) published on 8 October 2025 Submitted via Website • Report

Overall Experience

After eight years of caring for my mom, I reached a point where I could no longer give her the level of support she truly deserved. The thought of placing her in someone else's care was overwhelming at first, but I knew she needed professional help. Now, after five weeks at Kitwood, I am deeply grateful

for everything the staff has done. They are not only wonderful at their jobs, but they also bring genuine warmth and kindness to every interaction. The activities and meals are excellent, and every resident is treated with such respect and compassion.
What surprised me most was how quickly mom felt like home, right from her very first day. That sense of comfort and safety is entirely thanks to the amazing team at Kitwood. I can honestly say that seeing my mom so happy and settled means the world to me. Thank you, from the bottom of my heart, for making this transition so much easier for both of us.

Reply from Alison Porter, Head of Admissions Customer Relations at Kitwood House Care Residence

Thank you for your wonderful 5 star review.The Staff will be delighted with your lovely comments, The home manager will share it with the teamThank you again for taking the time to write the review

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Review of
Gainsborough House
from Sam F (Daughter of Resident) published on 3 October 2025 Submitted via Website • Report

Overall Experience

My mum is a resident on Renoir she's been here since been discharged from hospital in 2023 mum had lived at our family home for many years and we worried about how she would be in a new environment, but them worries soon disappeared when we got to know the staff on Renoir's unit and can see how caring

and compassionate they are, they go out of their way to make the residents feel special and families feel reassured that their loved ones are well cared for. Couldn't ask for a better home for my mum.

Reply from Alison Porter, Head of Admissions Customer Relations at Gainsborough House

Thank you for your fantastic 5 star reviewThe home manager will share this with the all the staff

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Review of
Gainsborough House
from C M (Wife of Resident) published on 1 October 2025 Submitted via Postal Card • Report

Overall Experience

My husband has been at Gainsborough House for almost five years. During that time his care has been excellent. They have adapted well to ensure that his needs have been met as his condition has changed. Despite him having limited communication now they anticipate what is in his best interest and look

after him in a caring and professional way. The staff are supportive and welcoming.

Reply from Alison Porter, Head of Admissions Customer Relations at Gainsborough House

Thank you for your wonderful review, the home manager will share this with the staff. Thank you again for taking the time to write a review

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Review of
Gainsborough House
from Garry M (Son of Resident) published on 23 September 2025 Submitted via Postal Card • Report

Overall Experience

We have found Gainsborough House to be excellent in every way. Michael has improved greatly since been admitted on 20/08/2025. Thank to staff and we have noticed a big difference in Michael.

Reply from Alison Porter, Head of Admissions Customer Relations at Gainsborough House

Thank you for your wonderful 5 star review. The manager will share this with the staff who will be delighted

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Review of
Gainsborough House
from Viv S (Wife of Resident) published on 23 September 2025 Submitted via Postal Card • Report

Overall Experience

My husband has been in Renoir at Gainsborough House since discharged from hospital 2 weeks ago. He has alzheimers, type 2 diabetes & coeliac. I was concerned about his gluten free food, but I needn't have worried. He is safe and hasn't been frightened. By day 3 he was settled and loved the staff. The

staff are kind, caring, professional and their care is person centered. My only hope is I can have him stay here after this period of respite. Everywhere smells and looks clean I would recommend Gainsborough House to anyone who needs dementia nursing care for their loved one.

Reply from Alison Porter, Head of Admissions Customer Relations at Gainsborough House

Thank you for your wonderful 5 star review. The manager will share this with the staff who will be delighted

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Review of
Gainsborough House
from Tracey D (Daughter of Resident) published on 22 September 2025 Submitted via Postal Card • Report

Overall Experience

My mum has been here for 12 months now, she came on end of life but the staff have been amazing with her care and she is still going strong. Melisa has been great and if I have ever needed any support she has always been there, even the reception staff. Kerry has also been good, especially when it comes

to us having any medical care because she is experienced in this.

Reply from Alison Porter, Head of Admissions Customer Relations at Gainsborough House

Thank you for your wonderful 5 star reviewThe Manager will share this with the whole team as you have given all our departments a 5 star they will be delighted Thank you again

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Review of
Kitwood House Care Residence
from Sue R (Wife of Resident) published on 4 September 2025 Submitted via Website • Report

Overall Experience

Highly recommended.
There is always a friendly and welcoming greeting as soon as you walk into reception.
The carers are excellent, provide any updates requested and even offer a drink.
The entertainment and activities are clearly enjoyed by everyone, vary according to residents needs and something

is available every day.
There is a weekly food menu and is very appetizing.
I can honestly say that every member of the team knows my husband and always speak to him on every unit.
The management always engage with him and I feel that he is absolutely cared for and kept safe in Kitwood.

Reply from Alison Porter, Head of Admissions Customer Relations at Kitwood House Care Residence

Thank you for taking the time to write your wonderful 5 star review. The manager will share this with the team. All the staff will be delighted that you have recognised each department. Thank you…read more

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Review of
Kitwood House Care Residence
from Jo K (Friend of Resident) published on 7 August 2025 Submitted via Postal Card • Report

Overall Experience

My dear friend has been a resident for some time now, and I try to visit each week. Whenever I turn up, no matter what day or time, I am so reassured by the level of care that my friend receives. This friendliness and commitment from all the staff show no limits. I know my friend is living the best

life with the horrible disease she has. She loves to partake in the many activities and always looks happy.

Reply from Alison Porter, Head of Admissions Customer Relations at Kitwood House Care Residence

Thank you for your wonderful 5 star review. Thank you for recognising that the staff are friendly and committed to looking after your friend. The manager will share your lovely review with the staff

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Review of
Gainsborough House
from Shelagh H (Daughter of Resident) published on 6 June 2025 Submitted via Postal Card • Report

Overall Experience

My father has been resident for respite care for 7 weeks. During that time he has been treated with dignity & respect by all members of staff. They have got to know him and his likes & dislikes & they have accommodated these (e.g. chocolate treats!) The activities have bee varied and marvelous. He particularly

liked the music & arrival activities. His personal care/hygiene has been excellent. The food has been varied & nutritious. His room was clean & comfortable. I would recommend Gainsborough House to any friend or relative. Thank you.

Reply from Alison Porter, Head of Admissions & Customer Relations at Gainsborough House

Thank you for your 5 star review, and thank you for recognising the hard work that the Care staff, Kitchen, Domestic and Activities carry out daily.

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Review of
Whittle Hall
from Tony S (Husband of Resident) published on 28 January 2025 Submitted via Postal Card • Report

Overall Experience

My wife moved here from hospital in April 2024. She settled in immediately, she was in Ocean 2 unit for dementia plus care. The care and compassion shown to her was amazing. All the staff from senior management down knew her name and would speak to her when passing, happily allowing her to 'assist'

them in their duties. I was always informed about her health and any activities she had enjoyed. Sadly she died in December and during that period both of us received amazing care and compassion, making a very difficult time much easier. I would totally recommend this home to anyone needing residential care.

Reply from Alison Porter, Head of Admissions Customer Relations at Whittle Hall

Thank you for your wonderful review. The manager and team will be pleased that you have taken the time to write such a lovely review. Thank you also for recommending Whittle Hall it is a very…read more

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Review of
Whittle Hall
from Trish L (Daughter of Resident) published on 14 January 2025 Submitted via Website • Report

Overall Experience

My dad has been living at Whittle Hall for just over a week now he seems to be settling in well. As his dementia journey has progressed and after spending 13 months at a different nursing home he now needs dementia plus care.
I think all the staff at Whittle Hall are doing an amazing job everyone I

have met so far has been extraordinarily good at their job, staying calm and professional in difficult situations. They treat all of the residents with respect and dignity.
It really does have a home from home feel about it.
I will never be able to thank you all enough for everything you do.

Reply from Alison Porter, Head of Admissions Customer Relations at Whittle Hall

Thank you for your wonderful 5 star review. The Home manager will share your review with the staff thank you for taking the time to write a review

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Review of
Kitwood House Care Residence
from Robert C (Son of Resident) published on 26 July 2024 Submitted via Website • Report

Overall Experience

After three years of caring for my dad with dementia, decisions had to be made, not just for Dad but for ourselves too, care and nursing homes are a conversation none of us ever wish to have. After visiting many homes, all were only too happy to except Dad, they still didn't seem right, some seemed

too loud, the view was not good, some were overwhelmingly busy with staff seemingly confused, and the decor was of a military presence. Until we had the privilege of an invitation to Kitwood House, this place was another level of care, walking through the door and talking to staff that has a passion for care, a passion for cleanliness, and most of all they instantly gained a passion for my dad. Now a resident here since May 2024 and he loves it, nothing is any tougher than leaving a loved one in a care home but "seriously I could not be happier." Food and drink, personal hygiene, medication, and activities are all carried out professionally on a regular schedule, and the staff are simply the best.

Reply from Alison Porter, Head of admissions and customer relations at Kitwood House Care Residence

Thank you for taking the time to write such a lovely review. We truly appreciate how hard it is to find the right home for a loved one. Kitwood House is a wonderful place and it is pleasing to hear…read more

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Review of
Kitwood House Care Residence
from J D (Friend of Resident) published on 23 July 2024 Submitted via Postal Card • Report

Overall Experience

What a fantastic summer fair. Lots of activities and staff amazing. Lots of thought went into the day, a good day had by all. Many thanks.

Reply from Alison Porter, Head of Admissions Customer Relations at Kitwood House Care Residence

Thank you for your 5-star review. Our activities team work hard organising the summer fairs and activities for the residents. We are pleased you had a fantastic day.

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Review of
Whittle Hall
from Kathryn B (Wife of Resident) published on 10 July 2024 Submitted via Postal Card • Report

Overall Experience

Whittle Hall has provided the best care for my husband who can be difficult at times due to his condition. I know healthcare staffing is a difficult area but I do wish there was more consistency with this area. I feel the whole staff team gives their all.

Reply from Alison Porter, Head of Admissions Customer Relations at Whittle Hall

Thank you for your wonderful 5-star review, the team at Whittle Hall will be delighted. Thank you for recognising that the whole team gave it their all.

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Review of
Kitwood House Care Residence
from G C (Wife of Resident) published on 4 July 2024 Submitted via Postal Card • Report

Overall Experience

Shortage of staff. Choice of food.

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Review of
Gainsborough House
from J P (Daughter of Resident) published on 3 July 2024 Submitted via Postal Card • Report

Overall Experience

Friendly environment for residents and family members. Very clean rooms and beds are nicely made up.
Laundry department take charge of belongings very well. Nothing seems to go missing. Some items of clothing may need to be ironed though. Mum has been at Gainsborough for many years and in previous

years everything was ironed nicely. I appreciate it must be a very busy department and they do well really. Unit can sometimes be noisy and the bussers/alarms can be piercingly loud in some areas. Every member of staff is always so very helpful and approachable. We are very happy with Gainsborough House. Home has started sending out a newsletter, nice to read.

Reply from Alison Porter, Head of Admissions Customer Relations at Gainsborough House

Thank you for your wonderful 5 star review. The manager will share this with the team, thank you again for taking the time to write this review

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Review of
Gainsborough House
from J R (Son of Resident) published on 3 July 2024 Submitted via Postal Card • Report

Overall Experience

Very pleased with Dad's care. Done more here than in hospital. Always clean, tidy, smart. Room immaculate.

Reply from Alison Porter, Head of Admissions & Customer Relations at Gainsborough House

Thank you for taking the time to write a review. We are delighted that you are pleased with the care your dad is receiving and that you feel the home is immaculate. We will share your feedback with…read more

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Review of
Kitwood House Care Residence
from Tom B (Nephew of Resident) published on 10 June 2024 Submitted via Postal Card • Report

Overall Experience

Words cannot describe how happy we are with the care provided at Kitwood House. All the staff are amazing, from housekeeping to management. All very clean and modern rooms and communal areas. Always something going from the pink ladies. Kitwood House is setting the bar for everyone else.

Reply from Alison Porter, Head of Admissions Customer Relations at Kitwood House Care Residence

Thank you for your wonderful 5-star review the manager and team will be delighted, thank you for taking the time to write it. This will be shared with all the team at Kitwood house.

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Review of
Kitwood House Care Residence
from J E (Daughter-in-law of Resident) published on 24 May 2024 Submitted via Website • Report

Overall Experience

Another fun and fabulous afternoon spent with my father-in-law at Kitwood. The power of music! It’s such a delight to see the happiness on all their faces. It's days like this which are made so much more special and create precious memories which we will always treasure.
The Pink Ladies should be

renamed the “Pink Angels”. They are so creative, their attention to detail shines through in all they do. They are thoughtful, kind, and caring. They make such a difference to all the residents. They truly are incredible. Not taking anything away from the rest of the team. Kitwood House certainly have a dedicated, loyal and hardworking team which makes Kitwood truly stand out from any other care home. We feel very fortunate we have found our father-in-law a special home where he is cared for so well, where it feels like he's with “real family “ rather than staff doing a job. Each and every one of the team always goes that extra mile to make a difference, nothing is ever too much trouble.

Reply from Alison Porter, Head of Admissions Customer Relations at Kitwood House Care Residence

Thank you for your fantastic 5-star review. We are pleased that you had another enjoyable day at Kitwood House visiting your father-in-law. The staff certainly do like to make our resident's days more…read more

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Review of
Gainsborough House
from Lisa W (Wife of Resident) published on 14 May 2024 Submitted via Website • Report

Overall Experience

I want to commend the amazing staff who work on the Matisse Unit. My husband is cared for as if he were their family member.
Nothing is too much trouble and not only do they care about him, but they support and help me to understand and deal with the difficulties that Alzheimer’s disease can bring.

The quality of care, the surroundings, the menu, and many activities that are tailored personally towards the residents are all outstanding.
I wouldn't want my husband to be cared for anywhere else.
Thank you so much Gainsborough House.

Reply from Alison Porter, Head of Admissions Customer Relations at Gainsborough House

Thank you for your review and for recognising the amazing staff at Gainsborough house. We pride ourselves on the care at Gainsborough House and also the activities and daily menu choice. We are…read more

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Care Homes Owned by London & Manchester Healthcare Ltd in Cheshire

London & Manchester Healthcare Ltd Locations in Cheshire (3)

London & Manchester Healthcare Ltd Reviews in Cheshire (152)

Kitwood House Care Residence

Gainsborough House

Gainsborough House

Gainsborough House

Gainsborough House

Gainsborough House

Kitwood House Care Residence

Kitwood House Care Residence

Gainsborough House

Whittle Hall

Whittle Hall

Kitwood House Care Residence

Kitwood House Care Residence

Whittle Hall

Kitwood House Care Residence

Gainsborough House

Gainsborough House

Kitwood House Care Residence

Kitwood House Care Residence

Gainsborough House

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