Care Homes Owned by Chestnut House Healthcare Group in Conwy

I have no complaines, my Nana has been well taken care of, staff go above and beyond for their residences, especially Ashleigh.

Ashleigh is an absolute Angel!

Thank you to all the staff for the care, kindness & effort they put into making the home such a nice place for Residents. It ment so much to our family knowing Grandad was in good Hands x

Excellent.

The home is always clean and well staffed. My mother has settled in very well and seems happy. I have found the staff to be approachable and always helpful. In general, the atmosphere in the home is welcoming and comforting within the restrictions imposed by communal living. My mother seems content and happy which matters most to me.

The staff are always welcoming and friendly. Always offer us a cup of tea, nothing is to much bother, mum is enjoying her time here as she gets on with the staff and she is always laughing,

My mother passed away last January having had the best end of life care, in fact her whole time in Southern House was without fault . She was well cared for in every way and the staff became her family and also ours as a family as well. Nothing was too much trouble especially her last nights before she passed .My sister and I were really well cared for as well, through the days and nights. I highly recommend Southern House and in fact have recommended several times

We want to send a very special thank you to the nurse in charge that day, Debbie. She went completely above and beyond to ensure my grandad was as comfortable as possible, while also making sure we fully understood what was happening and had complete input into his care. We will always be grateful for the kindness and dignity shown to him and our family.

Thank you for all you did for Dad, it is appreciated beyond words!

The lounge and dining room are well decorated and bright and cheerful, I would like to see repairs done to my hubby's bedroom, overall, this is a lovely, warm, welcoming home, thank you

My dad wasn't with them very long but in the time he was there he was happy and well looked after which is what we all hope for from a care home, the staff were absolutely brilliant with his care it seemed like nothing was too much trouble. As I mentioned he wasn't with them very long but the staff also really went above and beyond with helping us after he passed.

Mum extremely well cared for and happy here. Nothing is too much trouble. Fantastic selection of entertainment always on offer, keeping residents engaged and stimulated. Personal care top notch and beauty therapies such as hair and nails always a priority, helping residents feel happy and refreshed. So nice to know that mum is happy in her lovely new home and room.

Amazing experience, every time I visit my mum all staff are very helpful and nothing is too much trouble. Ashley has them all enjoying so many activities, she is so innovative and the centre of keeping my mum happy.

Excellent.

All the staff are brilliant and the activities and festivities that are organised throughout the year for the residents are absolutely great. Very friendly, caring environment with well being and safety being optimum priority.

Spoke to manager regarding sister, satisfied with my concern. Manager and staff very polite and helpful.

Staff are always pleasant and attentive to the needs of the residents and visitors.

Excellent!! All aspects of the home are of extremely high quality.

All the staff are bright, cheerful, very caring and helpful. Plenty of activities and entertainment.

My aunty has been here for over a year now, she has settled in well and made friends with a few of the ladies, Southern House has plenty to offer, with dailey activities with Ashleigh who seems to have really made bonds with each resident individually. The social media is also a fantastic way to keep up to date what aunty F is up to! A lovely atmosphere and always very clean and well kept!