Care Home Owned by Chestnut House Healthcare Group in Conwy
9.4
Group Review Score
(the average from all locations with a review score)
Only the locations & reviews in Conwy for Chestnut House Healthcare Group are showing below.
View the details of all 5 locations (with 150 reviews) owned by Chestnut House Healthcare Group
Chestnut House Healthcare Group Locations in Conwy (1)
Southern House
9.7
47 reviews
18 Water Street, Abergele LL22 7SH
"Spoke to manager regarding sister, satisfied with my concern. Manager and staff very polite and helpful.…" Read all 47 reviews
Location Type Care Home
Southern House Residential Nursing Home located in Abergele provides people with nursing support and help with day to day tasks.… Read more about Southern House
- Care Provided
- Long Term/Permanent
- Short Term/Respite
- Older Person Care
- Nursing Care
- Palliative Care
- Acquired Brain Injury
- 35 Rooms
- from £1,318 / week
Chestnut House Healthcare Group Reviews in Conwy (47)
9.4
Chestnut House Healthcare Group has a Group Review Score of 9.4 (9.383) out of 10.
The Group Review Score is calculated using the average from all locations with a Review Score, and in addition 75%+ of all locations belonging to Chestnut House Healthcare Group must have a Review Score.
Review of
Southern House
from Pamela W (Sister of Resident) published on 27 January 2026 Submitted via Postal Card • Report
Overall Experience
5.0 out of 5
5.0 out of 5
Spoke to manager regarding sister, satisfied with my concern. Manager and staff very polite and helpful.
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Review of
Southern House
from James S (Son of Resident) published on 27 January 2026 Submitted via Postal Card • Report
Overall Experience
5.0 out of 5
5.0 out of 5
All the staff are brilliant and the activities and festivities that are organised throughout the year for the residents are absolutely great. Very friendly, caring environment with well being and safety being optimum priority.
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Review of
Southern House
from Bethan R (Daughter of Resident) published on 27 January 2026 Submitted via Postal Card • Report
Overall Experience
5.0 out of 5
5.0 out of 5
Excellent.
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Review of
Southern House
from Lee B (Son of Resident) published on 26 January 2026 Submitted via Postal Card • Report
Overall Experience
5.0 out of 5
5.0 out of 5
Staff are always pleasant and attentive to the needs of the residents and visitors.
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Review of
Southern House
from Matthew W (Nephew of Resident) published on 21 January 2026 Submitted via Postal Card • Report
Overall Experience
4.0 out of 5
4.0 out of 5
My aunty has been here for over a year now, she has settled in well and made friends with a few of the ladies, Southern House has plenty to offer, with dailey activities with Ashleigh who seems to have really made bonds with each resident individually. The social media is also a fantastic way to keep
up to date what aunty F is up to! A lovely atmosphere and always very clean and well kept!
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Review of
Southern House
from D S (Son of Resident) published on 21 January 2026 Submitted via Postal Card • Report
Overall Experience
4.0 out of 5
4.0 out of 5
All the staff are bright, cheerful, very caring and helpful. Plenty of activities and entertainment.
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Review of
Southern House
from Patrick R (Son-in-law of Resident) published on 21 January 2026 Submitted via Postal Card • Report
Overall Experience
5.0 out of 5
5.0 out of 5
Excellent!! All aspects of the home are of extremely high quality.
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Review of
Southern House
from Olwen M (Daughter of Resident) published on 29 September 2025 Submitted via Postal Card • Report
Overall Experience
5.0 out of 5
5.0 out of 5
All the team members we've met have been bright and cheerful and very helpful. My mother has been a resident now for 10 months, has settled in well and we can see she is very well cared for. Plenty of mental and physical stimulation is provided and very thoughtfully planned. Residents are encouraged
to partake in craft activities. Regular entertainment from musicians and drama groups is also programmed. It is reassuring to know that the staff are genuinely caring.
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Review of
Southern House
from Philip B (Son of Resident) published on 25 June 2025 Submitted via Postal Card • Report
Overall Experience
5.0 out of 5
5.0 out of 5
We as a family are pleased to see our mum so happy and content to be a resident here. The staff are very kind and hardworking. Mum enjoys all the events on offer and we are grateful that she is so well looked after. Many thanks.
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Review of
Southern House
from Jo M (Daughter of Resident) published on 25 June 2025 Submitted via Postal Card • Report
Overall Experience
5.0 out of 5
5.0 out of 5
When mum arrived at Southern House she was quiet ill and bedridden initially she went downhill but since being here she has gone from strength to strength. Through the interaction of the staff and the care she is now able to hold a good conversation she is also able to recognise many more people.
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Review of
Southern House
from Melanie J (Daughter of Resident) published on 24 June 2025 Submitted via Postal Card • Report
Overall Experience
5.0 out of 5
5.0 out of 5
Service users always seem happy & well cared for. Visitors/relatives are always made to feel welcome. Staff very caring & accommodating. Patients/service users wishes are always taken into consideration. Special events are always catered for. Service users are made to feel like they are pat of a big
happy family.
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Review of
Southern House
from Matthew G (Son of Resident) published on 19 June 2025 Submitted via Postal Card • Report
Overall Experience
5.0 out of 5
5.0 out of 5
Everyone is polite and my mum's room is clean. The premises smells fresh and the main area and lounge is well kept. My mum eats well and is in the main lounge area on the days she feels up to it. It's very bright environment which I feel is important.
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Review of
Southern House
from H W (Daughter of Resident) published on 17 June 2025 Submitted via Postal Card • Report
Overall Experience
5.0 out of 5
5.0 out of 5
As a family, we are very pleased with the loving care and attention our mother receives at Southern House. There are numerous activities to stimulate the residents throughout the year, many are supported by the families which we also enjoy. The food provided is nutritious and home cooked and always
fresh. In my mothers words 'the place is always clean and tidy'
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Review of
Southern House
from Dave R (Friend of Resident) published on 17 June 2025 Submitted via Postal Card • Report
Overall Experience
5.0 out of 5
5.0 out of 5
Every time I visit, staff all friendly and welcoming. Facilities are soon, rooms clean, residents seem happy. I am old food is good. Plenty of seating down stairs TVs on downstairs for residents.
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Review of
Southern House
from Eileen J (Wife of Resident) published on 3 June 2025 Submitted via Website • Report
Overall Experience
4.0 out of 5
4.0 out of 5
My husband has complex disabilities, staff have really tried to meet his needs, especially the activities co-ordinator. She has worked with his interests and also taken into account that he is totally blind & ensuring he takes part in activities as much as possible. Overall, staff are courteous and
respectful of residents and their families. Issues are quickly resolved and the management team are very good at resolving problems quickly. I've had a couple of issues, each time I've expressed my concerns they've been dealt with quickly and efficiently.
I do feel that the biggest problem is that they do seem to be short staffed on a regular basis and this does impact on care sometimes, though all staff try their best to meet residents care needs. Food overall is excellent, but being without a chef at weekends does impact on what food is available at the tea time meal, especially in meeting food preferences. Overall, we are happy with care given at Southern House.
I do feel that the biggest problem is that they do seem to be short staffed on a regular basis and this does impact on care sometimes, though all staff try their best to meet residents care needs. Food overall is excellent, but being without a chef at weekends does impact on what food is available at the tea time meal, especially in meeting food preferences. Overall, we are happy with care given at Southern House.
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Review of
Southern House
from Peter H (Son of Resident) published on 26 May 2025 Submitted via Website • Report
Overall Experience
5.0 out of 5
5.0 out of 5
My Mother was this week transfered to Southern House from a Care Home in Llandudno.
On arrival at Southern House she was made to feel welcome. Staff gave her a cup of tea and introduced themselves.
Discussed Lunch to ensure it was something she likes.
So far nothing but praise for the Staff and facilities.
On arrival at Southern House she was made to feel welcome. Staff gave her a cup of tea and introduced themselves.
Discussed Lunch to ensure it was something she likes.
So far nothing but praise for the Staff and facilities.
Mother has settled in quickly and feels relaxed and at Home.
Well done and thank you.
Well done and thank you.
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Review of
Southern House
from T S (Son of Resident) published on 16 May 2025 Submitted via Postal Card • Report
Overall Experience
5.0 out of 5
5.0 out of 5
Mom was unable to cope with care at home so she became a resident in 2018 and was here for approx 7 years. My main concern was that she be safe and take her meds, but she got so much more at Southern House. The staff all gave her so much care and affection and it gave all of us so much peace of mind
to know she was looked after so well. Big thank you from all of us.
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Review of
Southern House
from A J (Resident) assisted by family/friend published on 2 April 2025 Submitted via Postal Card • Report
Overall Experience
5.0 out of 5
5.0 out of 5
A very friendly and comfortable home with caring staff.
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Review of
Southern House
from I V (Daughter of Resident) published on 31 March 2025 Submitted via Postal Card • Report
Overall Experience
5.0 out of 5
5.0 out of 5
Myself and family are satisfied and happy with the care and dignity our mother is receiving at Southern House.
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Review of
Southern House
from Alice D (Sister of Resident) published on 21 August 2024 Submitted via Postal Card • Report
Overall Experience
4.0 out of 5
4.0 out of 5
Satisfactory.
Friendly and polite staff.
Well-cared for patients.
Clean and tidy.
Friendly and polite staff.
Well-cared for patients.
Clean and tidy.
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Awards / Recognitions (0)
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