Care Homes Owned by Chestnut House Healthcare Group in Wrexham

The new living room is great for visiting,the furniture and colours are very relaxing.

Not enough support given to residents with daily personal care i.e. washing hands, face and cleaning teeth daily. A shower once a week would be good and change of clothes but still not happening. This is very frustrating for us as family when we come to take my father out but can't because he is unshaven and too dirty in same clothes as last week! Instead we have to stay in and shower him. To say he refuses to cooperate and shower simply isn't good enough. Care staff should be trained on how to communicate with dementia residents. They need to feel safe and need encouragement to cooperate but too many foreign staff make communication difficult.

Absolutely brilliant! The manager and assistant manager run a brilliant care home. Full marks.

The manager, Deb bent over backwards to help us arrange transport for Mum for an urgent operation in hospital. We can't thank her enough.

My husband has been a resident at the Whitehouse for four years and has received excellent care. It has given me peace of mind and I am very grateful to all the staff.

Knowing shes is safe gives family reassurance and peace of mind. Debbie the manager is amazing helpful caring and supportive.

I am so grateful that mother enjoys such care.

The Whitehouse is Dad's home, a place of well-being, safety and familiarity where Dad trusts the team around him. Knowing that Dad is so well cared for by such brilliant professionals gives me enormous peace of mind.

In the short while that my husband has been in care, we have no complaints, as he has been looked after and cared for very well.

We met with the manager at mums home when it was decided that mum needed immediate respite care due to loss of mobility due to meds change. This was organised quickly. The staff where very welcoming and put us at our ease. Mum was very happy with the level of care she received from all the care staff, and soon started to feel better. I would definitely recommend The Whitehouse and hope and hope that if needed again they have availability.

I was very impressed with this care home. Management and staff were excellent. Very homely and welcoming, nothing was too much trouble.

The care my mother has received is excellent. The staff are so patient and caring in what can sometimes be difficult circumstances. I am not there at mealtimes but Mum tells me the food is good. There is always someone on hand in the office to discuss any concerns.

Thank you all once again for giving my dad the TLC he needed.

Amazing home. Amazing staff. Lovely care home for my Nan knowing someone is there 24/7 round the clock, the care given is 100%, my nan loves her room and has settled here. Her carers are so thoughtful and helpful, nothing is ever too much trouble, everyone works so hard.

I am incredibly grateful for the exceptional care my grandmother receives at The Whitehouse. The staff are not only professional and attentive but also genuinely friendly, compassionate and kind. They go above and beyond to ensure that she feels comfortable and respected. The facilities are always clean and well-maintained, creating a pleasant and safe environment. The activities and social events are very good. Overall, The Whitehouse has given me peace of mind, knowing that my grandmother is in such good hands. I highly recommend this care home to anyone looking for a place where their loved ones will be treated with the utmost dignity, respect and care.

The home is well-run with good staff and management. My father is well looked after. If he requires a doctor, they will get a doctor straight away and always let the family know what's going on with him. Residents have plenty of activities to keep them occupied.

I visited numerous care homes in November 2023 to find a suitable home for my mum. As soon as I entered The Whitehouse I knew it was where I wanted her to be. The care from the staff is excellent. It really is a very special place. There is a homely atmosphere as soon as you enter, and the residents are stimulated and cared for and are extremely well looked after.

Whitehouse Care Home has such a lovely family feel to it. The manager, deputy manager and all the staff take very good care of my father-in-law. Nothing is too much trouble and they hold regular activities, including days out for the residents. It’s peace of mind to know that they are only a phone call away and regularly keep us updated. They are professional whilst empathetic and caring towards all residents and their families.

Kind, polite and patient staff, professional and friendly manner at all times and a genuinely nice and safe space for anyone put under their care, the cleanliness is spot on and the activities they do with the residents are not only fun and interactive but healthy as well, I would highly recommend!

Plenty going on and just a generally nice feel to the home. Unlike some, it is a 'home'.