Care Homes Owned by Chestnut House Healthcare Group in Merseyside

Excellent- from start to finish- all the staff are helpful and welcoming and care a great deal about their clients. When my mum went into care, I would have been lost without their help and guidance. They listened to my call for help and did what they could. Without them there would have been nothing as doctors, social workers and even charities have no help on how to manage dementia. They were amazing. At the end, which we managed together with mum's GP, the manager changed her shifts to nights to be with my mum so she was never alone. They have little compared to some of the bigger, flasher homes but they are the best!

The home manager is very approachable, welcomes all feedback and takes great pride in the home and the progress Sherdley Manor is making. She has secured ocassional use of a minibus to take residents on small excursions. Food at Sherdley Manor is plentiful and good quality. I am pleased with the care which is provided to my Mum.

Management and Staff are very approachable so we can ask questions or raise concerns at anytime.

Overall happy with care. Depends on staffing if mum gets up or not. Do not like the storing of pads in her room, "as they say" it is her home not a hospital.

My wife has been a resident in the home since March 2023. The care Is good, the staff and management are approachable and visit almost any time. Significant calendar dates are celebrated throughout the year and relatives welcome. Sometimes with food you can enjoy with your relative plus entertainment. I have no complaints. Continue the good work.

Thanks to everyone at Sherdley for caring!

I am extremely satisfied with all aspects of care and support given to my Dad in this difficult and complex situation.

My sister is well looked after in Sherdley Manor, she is comfortable with the care of the superb staff and carers. My only concern is that there seems to be little stimulation during the day. Perhaps an occasional sing-a-long to old records or a little gentle sitting exercise for those not able to walk. Keep up the excellent work otherwise. Thanks for her care.

The staff are lovely, helpful and very caring.

Mum moved into Sherdley Manor in 2013. It is a homely, comfortable care home. Very clean and residents are treated with kindness and compassion. Staff are very friendly, approachable and hardworking. Relatives are also treated with kindness. If you have any concerns, staff are always there to listen and help in any way. Nothing is too much trouble for them, I know my mum is being looked after 100%. I would recommend this care home to anyone.

My Mother and Father are presently being cared for at Sherdley Manor Care Home. I am really pleased with the level of care that is provided. The staff are brilliant and they show a genuine concern as to the welfare of their clients. They are always friendly and approachable to answer any concerns I may have concerning Mum and Dad. The manager is hands on and always available during office hours if you need to speak to her. I have been present at meal times and the food is nutritious and plentiful. Diets are catered for, as with Mum and Dad. The clients are assessed for all their medical needs by district nurses and doctors. I feel I can fully recommend the home to any service user.

The standard of care I have witnessed during my visits is always good. The staff always seem to go the extra mile.

The care my mother receives at Sherdley Manor EMI Residential Home is excellent. The food is very good as is the menu. My mother is well looked after and her hygiene needs are well taken care of. All the staff are excellent and work very hard both day and night staff. They always treat my mother with dignity and respect. They are very friendly and make all visitors feel welcome. I feel they treat her as they would their own family member. Sherdley Manor is a small residential home and its cleanliness is excellent. It is very friendly and sociable for all residents and it gives me and my family peace of mind.

Basically, the home is really excellent, the staff are most caring and helpful no matter what I ask them to do, especially during the night. Day time I am very happy.

I feel that in the time I have been in contract with Sherdley Manor the management and staff have provided a very good standard of care and support for my mother and from what I have seen treat all the residents with dignity and respect. They seem to have enough staff to cope with daily needs and requirements. The home is kept clean and tidy at all times. The management and staff are very approachable and helpful. I would have no hesitation in recommending Sherdley Manor.

Mum moved into Sherdley Manor in Nov 2015 and settled in really well as a couple of ladies (residents) were asked to look after her which they did. She blossomed being happier than she had been for a long time due to the love, care and support given to her by staff. This home's biggest asset is its staff. They have wonderful unforced good relationships with residents. We could see they loved my mum saw her as a person not a condition. The atmosphere is happy, jokey, relaxed and we as a family are always made welcome. Residents are treated with dignity and respect. After a recent fall and a 2 week hospital stay and a mobility rehabilitation centre, health professionals gave up on mum. We were informed she would need to be hoisted. But back in Sherdley Manor the care and support of the staff has helped her stand with help, we thank the staff.

Sherdley Manor Care Home is a pleasant care home because of it's small size. It is very friendly, relaxed and impersonal. The staff have a good bond and rapport with all the residents.

Management and staff are excellent. Very helpful to residents and family.

The care home is very friendly and welcoming to all current residents and new residents. Always inviting to resident's relatives! All the staff are quick to respond to resident's needs and requirements. Residents are always given choice on what they want to wear and what they want to eat. I have been volunteering at Sherdley Manor since November 2015 and I have decided to continue volunteering here as it is the most caring and welcoming care home I have ever visited.

Quite pleasant, relaxed feeling about the home. Entertainment provided. As far as I am aware, staff are very helpful and obliging.