Care Homes Owned by Chestnut House Healthcare Group in Flintshire

The staff are lovely human beings individually and work as a great team creating a "home like" environment to benefit all residents.

So grateful to the manager and staff at Chestnut House. The care they provide is amazing. My dad has settled so well. Everyone's so calm and supportive with him and it really shows when I visit how happy he is.

Rooms are currently being decorated so hopefully after completion I could score a 5. Staff are so friendly, always around and always willing to support. Activities could be better although I know they are trying hard to provide activities groups of residents can enjoy. Mum does like having her nails done. Mum isn't always spotlessly clean, I know from staff they try to wash her daily but can't force her. Mum knows she should shower but says she is too tired to. She enjoys the food and chef does provide alternatives if needed. I am very content mum is safe, cared for and in the best place for her. There are several rooms and mum is free to go where she wants. As visitors me and my sister are made very welcome.

Lovely home and lovely staff always made welcome. Mum is a bit confused sometimes but calls the place home. The staff always have time to answer any questions and are always kind and caring to mum. The home is being spruced up at moment which is looking very smart. I have only good things to say about Chestnut House.

I feel my husband is looked after well.

The home has been excellent, couldn't do enough for Mum. They keep me informed of appointments, are always able to answer my questions and contact me if Mum needs anything. They treat her with dignity and respect.

My sister is cared for in an excellent way. The staff are always very friendly and the home is always clean.

My sister seems very happy here, the staff are always friendly and polite. Everywhere is clean and tidy.

Dad spent just five months at Chestnut House prior to his sudden and unexpected death there in August 2024. Soon after Dad's admission our contact with him was curtailed due to an outright lie being told by a staff member about us. We were not given accurate reports from the care home as to Dad's rapid decline since his admission to their care, only after his death discovering that he had been barely eating or drinking, and it became clear Dad had been distressed for much of his time there. The home is understaffed and unclean as a contemporaneous review states. This is not a home we would have chosen for our dad, and we advise others to avoid this place. We would not place a dog in this home, never mind a loved one. We have taken up our concerns with the management of the home (and other organisations), but have not to date had an adequate response.

Thank you Bistre Nursing Home

I have raised these issues with management and hopefully things will improve.

My uncle moved to Chestnut House a couple of months ago. Thankfully he has settled in well. The bedrooms are quite spacious with plenty of storage space. Windows have safety locks. Lovely staff who all engage with my uncle with respect and friendliness. Activities such as jigsaws, dominoes, and crafting are available. Also, they had pie and a pint last month. Nothing seems to be too much trouble, including arranging for my uncle to have an eye test there.

I have always found the staff caring and supportive of my mother's needs. She is generally clean, tidy and well looked after.

Lovely friendly and patient staff.

If I could highlight anything it will be my husband's bedroom it's definitely dated and could do with a bit of upgrading.

Very caring and professional/recommend the home to anybody!

Bistre Nursing Home is such a welcoming place. It’s like a home from home. The carers, nurses and everyone who works there are so friendly and helpful. If there’s a problem they will go out of their way to try and solve it. My mum is very happy here.

As a granddaughter, seeing my nana in the care home so happy and comfortable means the world. Everything is so personable and she is looked after with so much care. The staff there ensure she is happy every day, from her meals through to activities. I couldn’t ask for better care! Thank you Bistre Nursing Home.

Perfect experience - couldn’t be happier with how much support my aunt has received. We were very nervous about her going into the home, as we have always tried to care for her the best we can at home, but the staff have made not only her feel comfortable and supported - but us too. We appreciate everything the home has done for us, more than recommend to anyone looking for the best place for their loved one.

Thank you Bistre Nursing Home, you're all amazing!