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Care Homes Owned by Chestnut House Healthcare Group in Flintshire

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9.4 Group Review Score (the average from all locations with a review score)
  • Care Homes Owned by Chestnut House Healthcare Group in Flintshire

Only the locations & reviews in Flintshire for Chestnut House Healthcare Group are showing below.

View the details of all 5 locations (with 151 reviews) owned by Chestnut House Healthcare Group

Chestnut House Healthcare Group Locations in Flintshire (2)

 - Browse 2 Care Homes owned by Chestnut House Healthcare Group in Flintshire
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Bistre Nursing Home
Mold Road, Buckley CH7 2NH 
9.3 7 reviews
"My mum was a resident at Bistre Nursing Home until she passed away recently. The care she received was wonderful and as a family this…"   Read all 7 reviews
  • from £1,199 / week
  • 32 Rooms
Location Type Care Home

Bistre Nursing Home offers the highest standards in nursing, residential and dementia care and aims to provide the very best facilities and services to ensure maximum quality and comfort for all ... Read more

Older Person Care Permanent Care
  • Residential Care
  • Nursing Care
  • Dementia Residential Care
Chestnut House
Hawarden Road, Hope, Wrexham LL12 9NH 
8.9 30 reviews
Chestnut House, Wrexham, Flintshire
"So grateful to the manager and staff at Chestnut House. The care they provide is amazing. My dad has settled so well. Everyone's so calm…"   Read all 30 reviews
  • from £1,295 / week
  • 41 Rooms
Location Type Care Home

Chestnut House specialises in support people with dementia and offers support, the home features a garden and conservatory for residents to use any time. Chestnut House has a number of en-suite ... Read more

Older Person Care Permanent Care Respite Care
  • Residential Care
  • Dementia Residential Care
  • Mental Health Care

Chestnut House Healthcare Group Reviews in Flintshire (37)

9.4

Chestnut House Healthcare Group has a Group Review Score of 9.4 (9.377) out of 10.
The Group Review Score is calculated using the average from all locations with a Review Score, and in addition 75%+ of all locations belonging to Chestnut House Healthcare Group must have a Review Score.

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Review of

Chestnut House

from S C (Daughter of Resident) published on 2 October 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
So grateful to the manager and staff at Chestnut House. The care they provide is amazing. My dad has settled so well. Everyone's so calm and supportive with him and it really shows when I visit how happy he is.
Reply from Joanne Mannering, Manager at Chestnut HouseThank you so much for you kind words and reviewIt is a pleasure to care for your father
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Review of

Chestnut House

from Susan M (Daughter of Resident) published on 5 September 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Lovely home and lovely staff always made welcome. Mum is a bit confused sometimes but calls the place home. The staff always have time to answer any questions and are always kind and caring to mum. The home is being spruced up at moment which is looking very smart. I have only good things to say about
Chestnut House.
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Review of

Chestnut House

from Julie O (Daughter of Resident) published on 5 September 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Rooms are currently being decorated so hopefully after completion I could score a 5. Staff are so friendly, always around and always willing to support. Activities could be better although I know they are trying hard to provide activities groups of residents can enjoy. Mum does like having her nails
done. Mum isn't always spotlessly clean, I know from staff they try to wash her daily but can't force her. Mum knows she should shower but says she is too tired to. She enjoys the food and chef does provide alternatives if needed. I am very content mum is safe, cared for and in the best place for her. There are several rooms and mum is free to go where she wants. As visitors me and my sister are made very welcome.
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Review of

Chestnut House

from Carol S (Husband of Resident) published on 13 August 2025 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I feel my husband is looked after well.
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Review of

Chestnut House

from M D (Daughter of Resident) published on 11 August 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The home has been excellent, couldn't do enough for Mum. They keep me informed of appointments, are always able to answer my questions and contact me if Mum needs anything. They treat her with dignity and respect.
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Review of

Chestnut House

from J D (Sister of Resident) published on 8 August 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My sister is cared for in an excellent way. The staff are always very friendly and the home is always clean.
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Review of

Chestnut House

from Frank K (Sister of Resident) published on 7 August 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My sister seems very happy here, the staff are always friendly and polite. Everywhere is clean and tidy.
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Review of

Chestnut House

from Kim D (Daughter of Resident) published on 11 April 2025 Submitted via Website • Report
Overall Experience 1.0 out of 5
Dad spent just five months at Chestnut House prior to his sudden and unexpected death there in August 2024. Soon after Dad's admission our contact with him was curtailed due to an outright lie being told by a staff member about us. We were not given accurate reports from the care home as to Dad's rapid
decline since his admission to their care, only after his death discovering that he had been barely eating or drinking, and it became clear Dad had been distressed for much of his time there. The home is understaffed and unclean as a contemporaneous review states. This is not a home we would have chosen for our dad, and we advise others to avoid this place. We would not place a dog in this home, never mind a loved one. We have taken up our concerns with the management of the home (and other organisations), but have not to date had an adequate response.
Reply from Moira Jones, Area Manager at Chestnut HouseYour father was one of forty-one people who lived at Chestnut House during the period you refer to. All other forty families were happy with the care provided. Your visits to the home were curtailed due to a ruling by a court of law, that was outside of the home's circle of influence. This is why your visits were supervised. Your visits were supervised by a Social Worker who also visited the home on an ad-hoc basis. No concerns were raised further to any of their visits. Your father did not 'barely eat or drink' whilst at Chestnut House. In fact, he gained 6K in weight. This fact does not support your spurious allegation. Chestnut House is not understaffed or unclean. It is reviewed regularly by CIW and FCC. The home also completes its own suite of audits to ensure that standards are met. Records are maintained. It is correct that you have written to the home however, on each occasion, you have received a response, therefore, yet again, your allegation is incorrect.
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Review of

Bistre Nursing Home

from K E (Daughter of Resident) published on 26 March 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mum was a resident at Bistre Nursing Home until she passed away recently. The care she received was wonderful and as a family this gave us such peace of mind. All staff are welcoming, friendly and compassionate, nothing was ever too much trouble.
Thank you Bistre Nursing Home
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Review of

Chestnut House

from Elizabeth S (Daughter of Resident) published on 16 September 2024 Submitted via Website • Report
Overall Experience 1.0 out of 5
I was so disappointed with the care at Chestnut House, I felt I had no choice but to take my mum from there. Despite being promised that there would be daily activities for the residents, there were none during the fortnight Mum was there. Yes there were boxes of jigsaws and Dominoes on shelves but
I did not see staff get them out and engage with the residents (I went at various times of the day from early morning to later in the evening). In fact, I played Dominoes with one resident and he became much more animated. Ensuring residents have stimulation is as important as making sure they are clean and fed.
Cleanliness is also hit and miss. On a couple of occasions, there was a strong smell of urine in the home, including my mum's own room. I also had to ask for her hair to be washed as it was very greasy. I found communication poor e.g I was not informed of the outcome from the District Nurse's visit.
I have raised these issues with management and hopefully things will improve.
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Review of

Chestnut House

from T T (Niece of Resident) published on 7 August 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My uncle moved to Chestnut House a couple of months ago. Thankfully he has settled in well. The bedrooms are quite spacious with plenty of storage space. Windows have safety locks. Lovely staff who all engage with my uncle with respect and friendliness. Activities such as jigsaws, dominoes, and crafting
are available. Also, they had pie and a pint last month. Nothing seems to be too much trouble, including arranging for my uncle to have an eye test there.
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Review of

Chestnut House

from M W (Daughter of Resident) published on 17 July 2024 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I have always found the staff caring and supportive of my mother's needs. She is generally clean, tidy and well looked after.
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Review of

Chestnut House

from L B (Wife of Resident) published on 5 July 2024 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Lovely friendly and patient staff.
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Review of

Chestnut House

from J V (Husband of Resident) published on 28 May 2024 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Chestnut House is first class.
Staff and management are superb!
Very caring and professional/recommend the home to anybody!
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Review of

Chestnut House

from G P (Wife of Resident) published on 28 May 2024 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I feel very welcome when I visit Chestnut House, the home is warm and friendly, and we are all on first-name terms. The staff are always pleasant and accommodating. My husband is well fed, clean, and cared for, sometimes a little bored and sometimes not very happy.
If I could highlight anything it
will be my husband's bedroom it's definitely dated and could do with a bit of upgrading.
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Review of

Bistre Nursing Home

from Lesley M (Daughter of Resident) published on 3 May 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
Bistre Nursing Home is such a welcoming place. It’s like a home from home. The carers, nurses and everyone who works there are so friendly and helpful. If there’s a problem they will go out of their way to try and solve it. My mum is very happy here.
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Review of

Bistre Nursing Home

from Tracey J (Daughter of Resident) published on 2 May 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
All the care staff are marvellous with my mum - the nursing staff and caregiving are fantastic, everyone knows Mum well, even the cleaners and kitchen staff interact with her which is great to see. I am kept updated on Mum's health and well-being if I am unable to visit.
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Review of

Bistre Nursing Home

from P H (Niece of Resident) published on 2 May 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
When coming to meet my aunt, I can honestly say I leave with 100% peace of mind that they are very well looked after. The staff and in particular, care home manager are all compassionate, caring, friendly and are always on hand, nothing is ever a bother.
Thank you Bistre Nursing Home, you're all amazing!
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Review of

Bistre Nursing Home

from N H (Niece of Resident) published on 2 May 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
Perfect experience - couldn’t be happier with how much support my aunt has received. We were very nervous about her going into the home, as we have always tried to care for her the best we can at home, but the staff have made not only her feel comfortable and supported - but us too. We appreciate everything
the home has done for us, more than recommend to anyone looking for the best place for their loved one.
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Review of

Bistre Nursing Home

from Jennifer C (Granddaughter of Resident) published on 2 May 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
As a granddaughter, seeing my nana in the care home so happy and comfortable means the world. Everything is so personable and she is looked after with so much care. The staff there ensure she is happy every day, from her meals through to activities. I couldn’t ask for better care! Thank you Bistre Nursing
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Awards / Recognitions (0)

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