Care Homes Owned by Birtley House Group

Knowing my mother is safe, well cared for and happy is invaluable.

Birtley House was just the sort of environment that we wanted my father to be in for his final days. The family-run feeling permeated the business, and staff always appeared happy to work there. The setting is ideal for allowing an older person to feel that they are retiring to the country. A country manor feeling, surrounded by beautiful countryside. We were very pleased with the professional manner with which staff members ranging from the owners, to management, receptionists, nurses and care workers conducted themselves. Ultimately, dad was able to end his life with as much dignity as possible, in comfort and with people who cared for him. I would recommend Birtley to anyone.

Ben

Birtley House is as much as can be for a nursing home "a home from home". Set in beautiful grounds, all accessible for the residents. All the staff are friendly and caring. Nothing is to much trouble. I would not wish for my mother to be anywhere else. I have been visiting my mother for over a year and come in and out with no notice & not once have I ever smelt 'a nursing home smell'" I cannot praise Birtley enough.

It is like being in your own home, literally. You are welcomed by all the family who run Birtley House and all their long serving staff, genuinely, like a long lost friend. The food is ample and truly delicious with infinite choices. The care and attention from all the staff is superb.

The cheese and wine supper was a lovely idea and the two musical afternoons that I went to were great fun.

It is important to me to leave a review for Birtley House because of how grateful I am for the amount of care the staff provided my Mum while she stayed, she there. She went to stay at Birtley House because she needed respite from feeling low and needed some support with everyday life after her Husband passed. Honestly, the staff were wonderful. After a two week stay she felt a new person. It is due to them that she made a full recovery and now feels strong enough to look forward in life. She benefited from doing a daily walk around the beautifully kept surroundings and having access to all facilities available. She is now back home and plans to keep up with the new friends she made. So, a huge thank you to all the staff for being so welcoming and caring.

I booked my mother into Birtley for one week after she broke her thumb, and while I was on holiday for a week. She had a very enjoyable stay, particularly having the chance to take part in the daily activities. The staff were extremely thoughful and caring. The room was lovely and the food was perfect for an elderly person.

I was in for 10 days rehab after a hip replacement - excellent care.

As a visitor to one of your residences, I find Birtley House a very special place with such a wonderfully peaceful and calm atmosphere. The staff are all friendly, welcoming and helpful - an example set by the owners and senior management of Birtley. Any residents of Birtley must feel happy and content that they are having the best care and attention possible in beautiful surroundings.already submitted

Having lived at home with a full time carer it became necessary for my 90 year old mother to have a greater level of care. I am extremely happy that she is at Birtley House. It is exemplary in every single respect. It was a huge change for her but all the caring and compassionate staff and the director's family have been wonderful in helping her to settle. She is looked after to a very high standard of personalised care. The food is excellent and delicious homemade teas are provided for residents and visitors alike. There is also a cafe with hot and cold drinks where you can help yourself and sit together as if you were in your own home. The gardens and grounds are beautiful and my mother is taken out every day, if she wishes. It really benefits from being family run and this what makes it feel like a home from home. I highly recommend it and am so thankful that my mother is able to benefit from such superb care in a very special setting.

I've visited a lot of care homes, plenty of them perfectly nice. This is the best by far.

I believe the high quality of the management and care I witnessed and enjoyed are due in no small part to the continuing family ownership and day to day management of Birtley House by the family, and the way they appear to care for both residents and employees.

My wife was at Birtley House for 7 weeks of respite care at the start of 2025. We enjoyed dealing with this family-owned business and found the staff to be professional and welcoming. My wife benefitted from joining in with the activities and everything that Birtley House had to offer during her stay. She responded very well to the expert care provided and enjoyed the beautiful house and grounds during her time at Birtley House.

All of the staff were very welcoming and helpful to our family and nothing was too much trouble. I would highly recommend for respite care.

Birtley House Nursing Home provided a caring, compassionate and considerate service to not only my dad, as a resident, but to the family too. It was reassuring knowing my dad was being so well looked after at Birtley and was in very good care. The staff made my dad feel comfortable and nothing was too much trouble. They always treated him with dignity and respect. Birtley House always felt homely, clean, safe and welcoming. The setting in the Surrey Hills is just wonderful, peaceful and calm which is also mirrored inside. Overall, our experience at Birtley was really positive with great management and staff. Would certainly recommend Birtley House Nursing Home and will miss everyone.

Birtley House fulfilled all I had hoped for. It really is quite excellent. The staff are attentive and caring. The home is surrounded by beautiful gardens. The level of cleanliness is excellent. I cannot recommend it too highly.

Had a wonderful week after being in hospital, was thoroughly spoilt and cared for. Would stay here again.

My father spent over 8 amazing and wonderful years in this magical family-run nursing home. It is as good as any five-star luxury country hotel. All the staff from reception, cleaning, catering, activities, care and nursing to management and directors were absolutely wonderful. The level of service given by everybody could not be better. The kindness, compassion, care, dignity and respect given is unsurpassed. I cannot think of a better place for my father to have been and will be eternally grateful for everything the home has done for him. It truly was his home away from home. The service provided could not have been better. The setting and grounds are truly magnificent, especially the views and lake. Thank you so much Birtley for loving Dad like he was a part of your family, I know in my heart he will miss you all very much, but will be smiling down on you now thanking you all very much for looking after him whilst in your care. Thank you all so very much from all our family.

All aspects are good except the heating is too hot.