Birtley House Nursing Home

Birtley Road, Bramley, Guildford GU5 0LB

Family owned and managed, Birtley House provides individual care in a warm and welcoming environment. They do everything they can to make people feel that they are still in control and living in a family atmosphere, while ensuring that high standards of care are met. At Birtley they truly care about you - not just for you.

Birtley House was rated 'Outstanding' by the Care Quality Commission (CQC) in March 2016.

Accommodation ranges from fully independent living in large two bedroom apartments, through to care apartments where increasing dependency can be catered for, to a range of large attractive rooms for those whose dependency levels require the constant contact and support that only a nursing home can provide.

A comprehensive range of services and facilities are available.

Owner: Eyhurst Court Ltd

Person in charge: Michelle Hutchison (Manager)

Local Authority / Social Services: Surrey County Council (click for contact details)

Type of Service: Care Home with nursing – Privately Owned , Registered for a maximum of 47 Service Users

Registered Care Categories*: Old Age • Physical Disability

Specialist Care Categories: Cancer Care • Hearing Impairment • Motor Neurone Disease • Multiple Sclerosis • Parkinson's Disease • Speech Impairment • Stroke • Visual Impairment

Admission Information: Ages 65+.

Languages Spoken by Staff (other than English): Polish

Single Rooms: 47

Shared Rooms: 0

Rooms with ensuite WC: 41

Weekly Charges Guide: Nursing Care Single from £1445 (These prices are only a guideline, please contact Birtley House Nursing Home to find out the exact price for your requirements.)

Facilities & Services: Palliative Care • Day Care • Respite Care • Convalescent Care • Physiotherapy • Sheltered Housing • Own GP if required • Own Furniture if required • Smoking not permitted • Close to Local shops • Near Public Transport • Minibus or other transport • Lift • Wheelchair access • Gardens for residents • Phone Point in own room/Mobile • Television point in own room • Residents Internet Access

Visiting:

No specific visiting times.

Parking:

Ample free parking on-site

Latest Care Quality Commission* Report on Birtley House Nursing Home: click here

* Care Quality Commission is responsible for the registration and inspection of social care services in England.

Overview

The Review Score of 9.8 (maximum of 10) for Birtley House Nursing Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 30 Reviews over all time. This Average Rating is also the rating value for Birtley House Nursing Home in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 9 positive Reviews in the last 12 months.

Detailed Breakdown

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.86 for Birtley House Nursing Home is calculated as follows: ( (311 Excellents x 5) + (40 Goods x 4) + (5 Satisfactorys x 3) ) ÷ 356 Ratings = 4.86

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.

    2. 1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.

    3. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. The calculation is the same as above, except the points are divided by 2.

    The 4.957 Points relating to the number of positive Reviews for Birtley House Nursing Home is based on 9 positive Reviews in the last 12 months and is calculated as follows:

    1. 3 + 0.25 + 0.25 + 0.25 + 0.25 = 4

    2. Target of 9.4 positive Reviews (47 registered maximum number of service users ÷ 5). 9 Reviews ÷ 9.4 Target = 0.957

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

9.8 Birtley House Nursing Home has a Review Score of 9.8 (9.817) from 30 Reviews


Average Ratings

  • Excellent
    27
  • Good
    3
  • Satisfactory
    0
  • Poor
    0
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend Birtley House Nursing Home?

  • Extremely LIKELY
    27
  • Likely
    3
  • Don't know
    0
  • Neither Unlikely or Likely
    0
  • Unlikely
    0
  • Extremely UNLIKELY
    0

Reviewer Connection to Birtley House Nursing Home

  • Daughter of Resident/Service User
    7
  • Resident / Service User
    5
  • Niece of Resident/Service User
    4
  • Daughter-in-law of Resident/Service User
    3
  • Son of Resident/Service User
    3
  • more

Superb, caring, 24 hour total care. Nothing is too much trouble. All staff fantastic, kind patient and never overwhelming or condescending.

How likely would you be to recommend Birtley House Nursing Home? Extremely Likely

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Average Rating:   5 out of 5

I spent two weeks in Birtley House after a fall.
The outstanding thing was the care given by all the staff - their kindness and cheerfulness was a credit to the management.
This is a happy place, very well run.

How likely would you be to recommend Birtley House Nursing Home? Likely

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Average Rating:   4.3 out of 5

I was delighted with the care that Birtley were able to provide us on a short-term basis at very short notice. The staff were attentive, friendly and professional and I had every confidence in their abilities. The rooms are clean and pleasant and the gardens are delightful. It was my first experience in the care home sector and Birtley made it a very positive one. I would have no hesitation in contacting them again should the need arise.

How likely would you be to recommend Birtley House Nursing Home? Extremely Likely

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Average Rating:   4.8 out of 5

Excellent 10 days of respite care following surgery. All staff very friendly, caring and capable and nursing staff very good indeed and reassuring. Food very good and generally a lovely experience and a good rest.
Surroundings lovely, gardens beautiful. I have known Birtley for many years and standards as high as ever.

How likely would you be to recommend Birtley House Nursing Home? Extremely Likely

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Average Rating:   4.4 out of 5

My mother-in-law died in September, aged nearly 90, after spending the last nine months of her life at Birtley. She arrived there after an extremely difficult time in hospital when she nearly died, and she was left distressed and distrustful as a result both of her illness and the poor treatment she received. The staff at Birtley were wonderful and worked patiently and skilfully to restore her in body and mind so that after two months she was able to join in activities and enjoy life again despite her physical limitation. The staff treated her with respect and as an individual at all times and were unfailingly courteous and helpful to me and my husband on our many visits. They kept us informed and included in decisions about her care. At the end, they managed her decline sensitively so that she was able to pass away peacefully, with dignity and without pain. There is a real feeling of community at Birtley and all members of staff, including receptionists, cleaners and gardeners, as well as the nursing and care staff and the excellent physios and activity team, work together and were always pleasant and welcoming to us as visitors.

How likely would you be to recommend Birtley House Nursing Home? Extremely Likely

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Average Rating:   5 out of 5

Very weak Saturday.
Only one person in the dining room to look after everybody.

How likely would you be to recommend Birtley House Nursing Home? Likely

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Average Rating:   5 out of 5

The care given to my aunt was so good from the day she moved to Birtley House until her departure. The staff are professional, well managed and very kind and sensitive. The services on offer are broad - good activities, excellent choice in food and the setting is very beautiful and peaceful. The relationship between the care and management team with friends and family was exemplary and efficient.

How likely would you be to recommend Birtley House Nursing Home? Likely

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Average Rating:   5 out of 5

My parents moved to Birtley when mum was 86 and dad was 95. Following a stroke, she was no longer able to be his carer.
From the day they each arrived (separately) I knew that we were in the safest of hands.
Obviously, the magnificent house and grounds compensated somewhat for the loss of their beloved home. But it was the warmth, dedication and utter professionalism demonstrated at all times by each of the Walley family (who run the home) and every one of their wonderful staff which convinced me that all would be well.
Both my parents quite genuinely thought of Birtley as "home". They felt loved, cared for, listened to - as did we.
It is never an easy decision to move a frail person (let alone two) into a nursing home, but never once did we question the rightness of our decision.
Birtley is truly a family run home. The ethos there is one which I only wish could be replicated in other nursing homes across the country.

How likely would you be to recommend Birtley House Nursing Home? Extremely Likely

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Average Rating:   5 out of 5

My care at Birtley House Nursing Home has been consistent of a high quality. The staff are caring, friendly and treat me with dignity which helps me to be confident and safe. My illness is managed by visiting doctor and matron to the best of their ability and pain control as much as possible.
I would recommend Birtley House Nursing Home to anyone who requires this kind of care.

How likely would you be to recommend Birtley House Nursing Home? Extremely Likely

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Average Rating:   4.6 out of 5

I first came to Birtley House Nursing Home 23 years ago after a major operation and subsequently in October/November 2016 after another operation to convalesce. This time I have been on a weeks holiday!
Each time I have been wonderfully cared for especially as regards to meals as all my food has to be pureed. Nothing seems to be too much trouble for the staff.

How likely would you be to recommend Birtley House Nursing Home? Extremely Likely

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Average Rating:   5 out of 5

My step-mother arrived at Birtley House just before Christmas 2016, having fallen and broken a hip alone at home. She died 4 days after her 100th Birthday in April. She would never have reached this milestone without the highly professional, kind and above all caring staff at this wonderful, exceptional, family owned and run nursing home. The surroundings are beautiful and the home itself is lovely, but it is the ethos and the excellent staff that make it. They see the person, not the problem and ensure they are treated with great dignity and respect. I was kept informed of even the slightest change in my stepmother's condition. Staff make a great effort to get to know the immediate family, who are always made to feel welcome. Thank you.

How likely would you be to recommend Birtley House Nursing Home? Extremely Likely

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Average Rating:   5 out of 5

My father has Parkinson's and my mother has bouts of depression. The care home has attended admirably and in a timely fashion to their very different requirements. Support during difficult times has been excellent. Problems have been resolved sensibly. My parents love the grounds and are looking forward to the spring to enjoy more.

How likely would you be to recommend Birtley House Nursing Home? Extremely Likely

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Average Rating:   4.6 out of 5

Birtley supported the whole family when keeping my mother in her own home no longer became possible.
We are made to feel part of a much larger family at Birtley.
My mother has been treated with dignity and respect as her body has started to fail.
Her individual needs have all been met and solutions found.
I cannot thank the team enough for all they continue to do for her and I am able to relax knowing she is in such good hands.
Special evening teas, concerts and more keep the house vibrant and the gardens are exceptional.

How likely would you be to recommend Birtley House Nursing Home? Extremely Likely

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Average Rating:   4.9 out of 5

My father has been resident in Birtley House for over two years and is very contented. He has a lovely room with beautiful views. The level of care is exemplary. All the staff are both professional and kind, always willing to go the extra mile. Birtley House is run extremely well and we have been impressed with every aspect.

How likely would you be to recommend Birtley House Nursing Home? Extremely Likely

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Average Rating:   5 out of 5

My aunt has been in the nursing home area of Birtley House for two years now. The standard of care is excellent and staff are lovely. Not the cheapest but a top class facility within attractive surroundings. The residents are treated as family members by the owners.

How likely would you be to recommend Birtley House Nursing Home? Extremely Likely

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Average Rating:   4.7 out of 5

I have had excellent and very kind care here at Birtley House, this is a happy and well-run establishment. Well appointed rooms, very empathetic nursing and caring staff. The meals have been very good and I must mention that every single member of staff that I have met has been pleasant and courteous. Could not have wished for more.

How likely would you be to recommend Birtley House Nursing Home? Extremely Likely

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Average Rating:   5 out of 5

The staff at Birtley House are delightful, helpful, kind and caring. My little apartment is a joy with a lovely view over the rose garden and the extensive grounds are beautifully kept. The food is moderately good. Each year our fees, which are considerable, increase by 5% which I, my family and friends think is iniquitous.

How likely would you be to recommend Birtley House Nursing Home? Extremely Likely

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Average Rating:   4.5 out of 5

Excellent in every way except was not enthralled by a Sunday lunch although others appreciated it!

How likely would you be to recommend Birtley House Nursing Home? Extremely Likely

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Average Rating:   4.9 out of 5

My 97-year-old mother visits Birtley house weekly to attend the activity day, has her hair down and lunch. She enjoys the day, the staff are extremely kind and welcoming. She feels safe and secure and as a family, we feel it is important she gets out and had interaction with people other than the family. It is also a comfort to know if and when living at home becomes too difficult we have a first rate care home nearby.

How likely would you be to recommend Birtley House Nursing Home? Extremely Likely

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Average Rating:   5 out of 5

Excellent in all aspects of care and respect for my loved one.
Friendly and professional staff. I have complete peace of mind that my mother is being so well looked after. She is very happy and enjoys the activities and company very much.

How likely would you be to recommend Birtley House Nursing Home? Extremely Likely

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Average Rating:   5 out of 5

My aunt was at Birtley House for palliative and end of life care. She was treated with kindness, dignity, and compassion from the moment she first made contact with the manager and her wonderful staff.

With the help of the counsellor, she was able to better come to terms with the sudden and shocking terminal diagnosis she had been given by doctors only a few months earlier. Her fears were understood and she was supported in trying to deal with them.

I wish I had been able to write this sooner but the feelings were too raw. I want people to know that Birtley House and the team are quite outstanding. I wish others would learn from the manager who has carefully chosen staff who really do CARE about their residents as indeed does she. The manager and her team supported us as a family through a very difficult time and even after my aunt had died, offered us support to come to terms with our loss.
We are eternally grateful to all who cared for my aunt for making her last weeks as comfortable as they possibly could be, in spotless surroundings, with kind people around her and that when the time came, it was peaceful, pain-free and with those she loved beside her.

How likely would you be to recommend Birtley House Nursing Home? Extremely Likely

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Average Rating:   5 out of 5

My father has been at Birtley for 1 year and I can honestly say it is an absolutely outstanding home. In fact it is a home from home.
Thank you so much for everything you do for my father.

How likely would you be to recommend Birtley House Nursing Home? Extremely Likely

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Average Rating:   5 out of 5

This was my first experience of finding a nursing home for my dad who needed respite care after an emergency hip replacement. We were looking for a home that could help Dad get back on his feet and get him ready to go back home again.
Birtley House is fantastic - a beautiful setting, lovely rooms, amazing staff who are really kind and patient and good food. Dad spent three weeks there and it was such a relief to know that he was getting all the help and care he needed. Thank you!

How likely would you be to recommend Birtley House Nursing Home? Extremely Likely

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Average Rating:   4.3 out of 5

The staff and owners of Birtley House helped settle my Mother-in-law into Birtley House with great care and tact and respect after the sudden death of her husband. She was already suffering from advanced stage dementia. They showed enormous sensitivity, patience and love, throughout her 10 month stay. During her last days they could not have been more attentive, as well as supporting my wife and I. My wife wanted to be with her mother until the end and this was facilitated with ease. Staff instinctively know how to balance care and privacy at a very difficult time. When the end came, the Matron was with us. No praise high enough for her and her staff.

How likely would you be to recommend Birtley House Nursing Home? Extremely Likely

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Average Rating:   5 out of 5

My father-in-law has now been in Birtley House for six months since a severe stroke. I can honestly say this has been the best place for him. He has been so happy and has slowly improved due to the quality of care and services from all the team at Birtley House. We are so happy for him. He too is very happy to be part of such a special place. Well done to the whole team and all the management and family at Birtley, we cannot thank you enough.

How likely would you be to recommend Birtley House Nursing Home? Extremely Likely

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Average Rating:   5 out of 5

We find Birtley House an all round excellent environment run by deeply caring and committed people, where our mother is extremely happy and well looked after.

How likely would you be to recommend Birtley House Nursing Home? Extremely Likely

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Average Rating:   4.9 out of 5

Birtley House Nursing Home has a lovely family feel and provides extremely comfortable and thoughtful care in a charming tranquil environment. The staff are professional, kind and endlessly patient. The house is filled with fresh flowers, smiley faces and good food with vegetables from the garden, the rooms are kept spotlessly clean and the en suite bathrooms are specially adapted to the residents needs. A first class care home in every aspect.

How likely would you be to recommend Birtley House Nursing Home? Extremely Likely

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Average Rating:   4.9 out of 5

The best home I have ever visited! What a great place to spend your time! Very well done to all the staff for all that you do - it is clear you all care so much.

How likely would you be to recommend Birtley House Nursing Home? Extremely Likely

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Average Rating:   5 out of 5

Wow! What an absolutely amazing place. The staff were excellent and clearly care passionately about all the residents. It is like a five star hotel. The care we were given was lovely and everyone we met was so kind. Thank you for everything you do for my brother-in-law.

How likely would you be to recommend Birtley House Nursing Home? Extremely Likely

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Average Rating:   5 out of 5

When I first arrived at Birtley House, I was impressed by the friendliness and a happy 'family' atmosphere of the staff. Since then, I have noted the empathy and total respect shown towards the residents. Excellence in the quality of care is top priority, as in the importance of building a sound relationship with the families involved. An emphasis on good communication between staff and managers, ensures that the holistic needs of the residents are met and they are treated on an individual basis. I fully enjoy my role as a volunteer because my efforts are appreciated as a team member. If in future years, I have a choice for 'end of life' care, I wouldn't hesitate to recommend Birtley House. This is a truly remarkable place!

How likely would you be to recommend Birtley House Nursing Home? Extremely Likely

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Average Rating:   5 out of 5

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Bed Vacancies

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Awards / Recognitions

September 2017

March 2017

Platinum Status - GSF

Recipient: Birtley House Nursing Home

Date: Wednesday 01 Mar 2017

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