Birtley House Nursing Home

My step-mother arrived at Birtley House just before Christmas 2016, having fallen and broken a hip alone at home. She died 4 days after her 100th Birthday in April. She would never have reached this milestone without the highly professional, kind and above all caring staff at this wonderful, exceptional, family owned and run nursing home. The surroundings are beautiful and the home itself is lovely, but it is the ethos and the excellent staff that make it. They see the person, not the problem and ensure they are treated with great dignity and respect. I was kept informed of even the slightest change in my stepmother's condition. Staff make a great effort to get to know the immediate family, who are always made to feel welcome. Thank you.

My father has Parkinson's and my mother has bouts of depression. The care home has attended admirably and in a timely fashion to their very different requirements. Support during difficult times has been excellent. Problems have been resolved sensibly. My parents love the grounds and are looking forward to the spring to enjoy more.

My aunt has been in the nursing home area of Birtley House for two years now. The standard of care is excellent and staff are lovely. Not the cheapest but a top class facility within attractive surroundings. The residents are treated as family members by the owners.

I have had excellent and very kind care here at Birtley House, this is a happy and well-run establishment. Well appointed rooms, very empathetic nursing and caring staff. The meals have been very good and I must mention that every single member of staff that I have met has been pleasant and courteous. Could not have wished for more.

Excellent in every way except was not enthralled by a Sunday lunch although others appreciated it!

My 97-year-old mother visits Birtley house weekly to attend the activity day, has her hair down and lunch. She enjoys the day, the staff are extremely kind and welcoming. She feels safe and secure and as a family, we feel it is important she gets out and had interaction with people other than the family. It is also a comfort to know if and when living at home becomes too difficult we have a first rate care home nearby.

My aunt was at Birtley House for palliative and end of life care. She was treated with kindness, dignity, and compassion from the moment she first made contact with the manager and her wonderful staff.

With the help of the counsellor, she was able to better come to terms with the sudden and shocking terminal diagnosis she had been given by doctors only a few months earlier. Her fears were understood and she was supported in trying to deal with them.

We are eternally grateful to all who cared for my aunt for making her last weeks as comfortable as they possibly could be, in spotless surroundings, with kind people around her and that when the time came, it was peaceful, pain-free and with those she loved beside her.

My father-in-law has now been in Birtley House for six months since a severe stroke. I can honestly say this has been the best place for him. He has been so happy and has slowly improved due to the quality of care and services from all the team at Birtley House. We are so happy for him. He too is very happy to be part of such a special place. Well done to the whole team and all the management and family at Birtley, we cannot thank you enough.

Birtley House is fantastic - a beautiful setting, lovely rooms, amazing staff who are really kind and patient and good food. Dad spent three weeks there and it was such a relief to know that he was getting all the help and care he needed. Thank you!

The staff and owners of Birtley House helped settle my Mother-in-law into Birtley House with great care and tact and respect after the sudden death of her husband. She was already suffering from advanced stage dementia. They showed enormous sensitivity, patience and love, throughout her 10 month stay. During her last days they could not have been more attentive, as well as supporting my wife and I. My wife wanted to be with her mother until the end and this was facilitated with ease. Staff instinctively know how to balance care and privacy at a very difficult time. When the end came, the Matron was with us. No praise high enough for her and her staff.

Birtley House Nursing Home has a lovely family feel and provides extremely comfortable and thoughtful care in a charming tranquil environment. The staff are professional, kind and endlessly patient. The house is filled with fresh flowers, smiley faces and good food with vegetables from the garden, the rooms are kept spotlessly clean and the en suite bathrooms are specially adapted to the residents needs. A first class care home in every aspect.

We find Birtley House an all round excellent environment run by deeply caring and committed people, where our mother is extremely happy and well looked after.

The best home I have ever visited! What a great place to spend your time! Very well done to all the staff for all that you do - it is clear you all care so much.

Wow! What an absolutely amazing place. The staff were excellent and clearly care passionately about all the residents. It is like a five star hotel. The care we were given was lovely and everyone we met was so kind. Thank you for everything you do for my brother-in-law.

When I first arrived at Birtley House, I was impressed by the friendliness and a happy 'family' atmosphere of the staff. Since then, I have noted the empathy and total respect shown towards the residents. Excellence in the quality of care is top priority, as in the importance of building a sound relationship with the families involved. An emphasis on good communication between staff and managers, ensures that the holistic needs of the residents are met and they are treated on an individual basis. I fully enjoy my role as a volunteer because my efforts are appreciated as a team member. If in future years, I have a choice for 'end of life' care, I wouldn't hesitate to recommend Birtley House. This is a truly remarkable place!