Birtley House Nursing Home

All aspects are good except the heating is too hot.

Birtley House is an experience that is hard to sum up. I have been in other places that claim care and respect etc but sadly seldom live up to it. Birtley House walks its talk in every aspect. The advantage in my mind, is that it is a family and not a company. This family does genuinely care. The staff are exemplary. They are from all corners of the earth and demonstrate a way of working together that is a joy to watch and be part of. I have never felt so loved and cared for. If I had a house to sell, I would gladly spend the rest of my life in this beautiful place. The grounds are an added bonus.

I booked to stay at Birtley House for one week's convalescence after an operation. My recovery took longer than expected but there was no problem in extending my stay for a further six days. I was grateful for such flexibility. When I arrived I felt awful but my spirits were lifted by the bunch of flowers from the garden, on my windowsill. This exemplified the care and attention to detail from all the staff. Everyone was so kind.

My 86-year-old mother stayed at Birtley House Nursing Home for a few weeks while recovering from an emergency operation and had a wonderful experience. She was delighted by the beautiful grounds, warm atmosphere and the impressive house itself. She had a very comfortable room and all her needs taken care of, as well as opportunities to engage in interesting activities like gardening club, cream teas and quizzes. Moreover, she found the staff to be extremely kind and attentive. I would highly recommend Birtley to anyone looking for similar care.

I was very well looked after needing my respite care. Everything was very well organised and the staff were unfailingly helpful. I would recommend Birtley House to anyone.

I have now stayed at Birtley House on two occasions following hospital stays. On both occasions, I have been very well looked after. The staff have been extremely professional and very friendly catering to all my needs and concerns. I would not hesitate to stay there again if the situation arises, providing, of course, that they had space and were not full, they would always be my first choice.

A really friendly, family owned and well-run care home. The overwhelming feeling when you are there, is a genuine sense of warmth and affection.

My mother has been at Birtley for seven years. During that time, she has received care of the highest standard from staff, who she is very fond of, as she says every time I see her. Her room looks south and west and has views that even surpass the one she saw for 50 years in her own home.

I had an excellent respite stay at Birtley House after an operation in the hospital, and I was most impressed by the professionalism of the staff and the way even the most difficult patients were treated. All needs were met with a smile, and the care staff were only too pleased to enter into conversations to make sure all was well. Well done to everyone; even the management knew every client.

It would be difficult to convey how glad and grateful I am to have my home in Birtley House. Their core values - kindness, integrity, positivity and adaptability are lived in admirable ways. In lovely surroundings and friendliness all round. I have found happiness and peace of mind.

I was on three-week respite care and found everything to the highest level, the food was particularly good and the attention excellent. The three weeks were just what I needed to recover from major surgery.

The Birtley House Nursing Home staff have shown the utmost level of care and flexibility in supporting the transition of my father to residence. All staff members have been absolutely wonderful and have taken care of everything, above and beyond our expectations. The room is lovely, the food excellent and Dad is very happy there.

I was on three-week respite care. The environment (lanes or lawn, gardens) has lots of walks; ideal for residents. Wonderful, friendly attention, physio available. Menu was first class. The three weeks were just what I needed to recover from major surgery and subsequent complications.

From the moment of first contact, everyone at Birtley House was amazingly helpful, kind and considerate. My father was convalescing after a spell in hospital, needing to build up his strength before going home. The care he received was excellent throughout. Every member o staff is friendly, welcoming and supportive. It felt as though he was part of a very happy family. Thank you so much, Birtley House, for helping us navigate so easily through a difficult time.

At first, I was unable to walk properly even with the aid of a rollator walker. Due to regular physiotherapy, good nursing, excellent food, cheerful, attentive and caring staff I flourished and I was able to walk with my rollator without pain both inside and outside when I left.

All the staff, in whatever role, go above and beyond to help residents and their families in everything. The kindness and care is amazing, they treat the residents like they would their own family. They strive to improve and help in every way.

Birtley House looked after my mother for more than 5 years, treating her with dignity and affection.

My mother has been a resident at Birtley House for 4 years. She has completely made it her home. The loving care she receives from all the staff is exceptional. I live in Oregon so it is so reassuring for me to know that my Mum is cared for and loved with the dignity and respect that every Mum deserves. The staff always go above and beyond in their care for Mum and in their transparent communication of her day to day situation to my sister and me. During Covid, Birtley House has implemented many ways for family members to keep in contact with their loved ones, including FaceTime and Zoom visits. They have made iPads available, increased their internet services and implemented highly creative one on one and small group activities with residents, while always maintaining safe social distancing and strict Covid precautions. Despite the unprecedented circumstances of Covid, the staff have tried diligently and selflessly to maintain a sense of normality for their residents.

I was recovering from a hip replacement and I cannot but praise the care and attention I had. I am 94 and I needed a lot of care.

It was such a relief for us to know that we could relax and have respite ourselves, knowing that my mother was in such safe, capable and caring hands. The view from her room was stunning. Thank you.