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Extra Care Housing Owned by Citizen

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Citizen Locations (11)

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11 Extra Care Housing owned by Citizen

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Citizen Reviews (2)

Reviews posted for members of Citizen.

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Review of Quinton Lodge from Frances H (Sister of Resident) published on 12 June 2025 Submitted via Website•
Overall Experience

My brother was in Quinton Lodge from 30 March 2020 until July 2024 when he had to go into a care home due to worsening health. The staff were wonderful throughout his time there and he was so happy. It gave me piece of mind knowing he was so well cared for, as I live in France and was unable to visit very often. The single apartments are well-designed and the whole buiding is very colourful and full of light. I have no hesitation in recommending Quinton Lodge and I would like to thank all the staff for their wonderful care.

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Review of Harry Caplan House from T A (Daughter of Resident) published on 14 February 2024 Submitted via Website•
Overall Experience
As a family member of my resident 'Mum' at Harry Caplan House and one of four of my mum's children I conduct this review on behalf of us all. We were not happy with the care afforded to our Mother. We would go as far as to say it was appalling and we gave notice and moved our mum out of there.
One example; each time we voiced ourselves in regards to helping my mother, in any way, the staff see it as a negative thing and would not work with us to support our mother i.e. every time we voiced something or complained informally, it was taken negatively.

The communication from the care home was not good as they do not listen well, think they know everything and will not work in partnership for the greater good of their residents. They do not like residents who can challenge processes. There are a few members of staff that have worked within the home for a lot of years and they seem to have lost their care and compassion for the job.

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Awards / Recognitions (0)

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Frequently Asked Questions about Citizen

Costs for care homes owned by Citizen

Average costs per week for care homes owned by Citizen by care type provided. The weekly fees are calculated using the starting price for self-funded care provided by Citizen, based on undefined out of 11 settings.

Type of Care ProvidedAverage Weekly Cost

Keep in mind that fees can vary between providers and factors such as specific needs and individual requirements can affect costs. For more information on care home fees across the UK and advice on how to pay, see our care home fees guide.

Average costs per week for care homes owned by Citizen by care type provided. The weekly fees are calculated using the starting price for self-funded care provided by Citizen, based on undefined out of 11 settings.

Keep in mind that fees can vary between providers and factors such as specific needs and individual requirements can affect costs. For more information on care home fees across the UK and advice on how to pay, see our care home fees guide.

How many Care Homes does Citizen own?

Citizen own 11 Care Homes.

Which Citizen Care Homes have the highest review score?

Quinton Lodge, Harry Caplan House & Knightlow Lodge have the highest review score.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Citizen to verify any information. View our terms and conditions. Citizen has a Basic Service -more info.