Search...

Extra Care Housing Owned by Citizen in West Midlands

Are you responsible for the marketing of Citizen?View your Advertising Options

Citizen Locations in West Midlands (11)

Loading...

11 Extra Care Housing owned by Citizen in West Midlands

List
Care Help Team

Talk to someone who's helped families through this before

If things feel uncertain, or you're not sure where to start, talk to our Care Help Team for free. They can help you make sense of your options.

  • Shortlists built from every registered care home in the UK
  • Call us at any stage, from first questions to urgent decisions
  • Free and impartial guidance from experts
Find out more about our Care Help Team
Care Help Team

Citizen Reviews in West Midlands (2)

Reviews posted for members of Citizen.

Filter Reviews
Overall Experience
Date Published
Reviewer Connection to Citizen
Loading...
Showing 2 reviews matching selected criteria
Review of Quinton Lodge from Frances H (Sister of Resident) published on 12 June 2025 Submitted via Website•
Overall Experience

My brother was in Quinton Lodge from 30 March 2020 until July 2024 when he had to go into a care home due to worsening health. The staff were wonderful throughout his time there and he was so happy. It gave me piece of mind knowing he was so well cared for, as I live in France and was unable to visit very often. The single apartments are well-designed and the whole buiding is very colourful and full of light. I have no hesitation in recommending Quinton Lodge and I would like to thank all the staff for their wonderful care.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
No Rating
Management
Safety / Security
Rooms
Value for Money
Review of Harry Caplan House from T A (Daughter of Resident) published on 14 February 2024 Submitted via Website•
Overall Experience
As a family member of my resident 'Mum' at Harry Caplan House and one of four of my mum's children I conduct this review on behalf of us all. We were not happy with the care afforded to our Mother. We would go as far as to say it was appalling and we gave notice and moved our mum out of there.
One example; each time we voiced ourselves in regards to helping my mother, in any way, the staff see it as a negative thing and would not work with us to support our mother i.e. every time we voiced something or complained informally, it was taken negatively.

The communication from the care home was not good as they do not listen well, think they know everything and will not work in partnership for the greater good of their residents. They do not like residents who can challenge processes. There are a few members of staff that have worked within the home for a lot of years and they seem to have lost their care and compassion for the job.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
No Rating
Management
Safety / Security
Rooms
Value for Money
No Rating

Awards / Recognitions (0)

There are currently no awards/recognitions posted yet for Citizen.

News (0) & Events (0)

News

There are no news items for Citizen.

Upcoming Events

There are no upcoming events for Citizen.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Citizen to verify any information. View our terms and conditions. Citizen has a Basic Service -more info.