Lyle House Care Home, London, London
Lyle House Care Home, London, London
Lyle House Care Home, London, London

Lyle House, in Roehampton close to Richmond Park, is a modern care home for up to forty-five residents. The home offers residential and dementia care within a homely setting, as well as short-term respite care. Staffed by a team of well-trained and dedicated care professionals, Lyle House offers high standards of personalised care.

Residents enjoy a range of daily activities tailored to their individual preferences from games and entertainment to crafts and quizzes. The home has a secure outside garden area and pleasant lounges, all bedrooms are en-suite and rooms are spacious.

Lyle House is well-situated for nearby shops and other amenities, allowing residents to be as independent as possible. Close to the South Circular, A3 and local transport routes, the home is within walking distance of Barnes railway station and there is a bus stop close by.

Group: Country Court Care

Person in charge: Andy Burrell (Home Manager)

Local Authority / Social Services: London Borough of Wandsworth Council (click for contact details)

Type of Service: Care Home only (Residential Care) – Privately Owned , Registered for a maximum of 45 Service Users

Registered Care Categories*: Dementia • Mental Health Condition • Old Age • Physical Disability • Sensory Impairment

Specialist Care Categories: Alzheimer's

Admission Information: Ages 65+.

Single Rooms: 45

Rooms with ensuite WC: 45

Facilities & Services: Respite Care • Own GP if required • Own Furniture if required • Pets by arrangement • Close to Local shops • Near Public Transport • Minibus or other transport • Lift • Wheelchair access • Gardens for residents • Phone Point in own room/Mobile • Television point in own room

Visiting:

Visitors welcome at any time

Parking:

There is a car park onsite and available in surrounding residential streets.

Latest Care Quality Commission* Report on Lyle House Care Home: click here

* Care Quality Commission is responsible for the registration and inspection of social care services in England.

Bed Vacancies

Please Contact Us for Latest Vacancies

Reviews

9.4 Lyle House Care Home has a Review Score of 9.4 (9.386)

The Review Score of 9.4 (maximum of 10) for Lyle House Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.5 out of 5 from 12 Reviews over all time. This Average Rating is also the rating value for Lyle House Care Home in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 4.9 out of 5 from 8 positive Reviews in the last 12 months.

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.497 for Lyle House Care Home is calculated as follows: ( (82 Excellents x 5) + (51 Goods x 4) + (9 Satisfactorys x 3) + (1 Poors x 2) ) ÷ 143 Ratings = 4.497

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.

    2. 1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.

    3. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. The calculation is the same as above, except the points are divided by 2.

    The 4.889 Points relating to the number of positive Reviews for Lyle House Care Home is based on 8 positive Reviews in the last 12 months and is calculated as follows:

    1. 3 + 0.25 + 0.25 + 0.25 + 0.25 = 4

    2. Target of 9 positive Reviews (45 registered maximum number of service users ÷ 5). 8 Reviews ÷ 9 Target = 0.889

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.


Average Ratings

  • Excellent
    7
  • Good
    5
  • Satisfactory
    0
  • Poor
    0
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend Lyle House Care Home?

  • Extremely LIKELY
    11
  • Likely
    1
  • Don't know
    0
  • Neither Unlikely or Likely
    0
  • Unlikely
    0
  • Extremely UNLIKELY
    0

Reviewer Connection to Lyle House Care Home

  • Daughter of Resident/Service User
    5
  • Son of Resident/Service User
    5
  • Friend of Resident/Service User
    1
  • Wife of Resident/Service User
    1

Upon arrival, you are greeted with a smiling face and hello from the receptionist. The manager's door is always open and he is always available should you need to talk to him.
The carers are friendly and welcoming.

How likely would you be to recommend Lyle House Care Home? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Good

My mother has been a resident at Lyle House for six months and has advanced Dementia.
I am very happy with the care she has been receiving.
The staff are very friendly, obliging and kind.
The atmosphere is very pleasant and everyone is very helpful.
The care home is always very clean and well presented.
My visits to mum are always fun as the staff keep everybody's spirits lifted.
I would definitely recommend Lyle House to anybody needing care for an elderly family member or friend.

How likely would you be to recommend Lyle House Care Home? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Excellent

I am very happy with the care and service my mum gets at Lyle House. All staff and management are friendly and welcoming.

How likely would you be to recommend Lyle House Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

My friend stayed at Lyle House for respite care for two and a half weeks. Both she and I were happy with the home and the care. I would recommend this home to anybody who requires care. Lovely, happy people.

How likely would you be to recommend Lyle House Care Home? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Good

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

The staff at Lyle House are always welcoming and the care they give to my mother is very good. I am kept informed of important issues related to her health and her key worker always takes the time to check that I am aware of everything related to her care.
The food is good and my mother says that she enjoys the choices on offer.
The standard of cleanliness is very high and my mother always looks clean and well presented - something she would not do if she was at home.

How likely would you be to recommend Lyle House Care Home? Extremely Likely

Average Rating: 

 4 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Excellent

Treated with Dignity: Good

Food & Drink: Good

Staff: Good

Activities: Satisfactory

Management: Good

Safety / Security: Good

Rooms: Good

Value for Money: Don't Know

The Home is bright, clean and welcoming. All the staff that we have come in contact with are friendly. They are also caring and attentive towards the residents which is our top priority. The activities do seem to have improved and the staff, some of which we have not met before so presume are fairly new, only added to the happy atmosphere.

How likely would you be to recommend Lyle House Care Home? Extremely Likely

Average Rating: 

 4.3 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Satisfactory

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Good

The staff, under their excellent manager, are providing very good care for my husband. I know that he is not always easy, but they treat him with respect and patience and show real concern for his condition.

How likely would you be to recommend Lyle House Care Home? Extremely Likely

Average Rating: 

 4 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Good

Food & Drink: Good

Staff: Good

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Satisfactory

Value for Money: Satisfactory

Mum was sitting in her usual chair in the TV room, well dressed with a beaker of cranberry juice on the side table. Afternoon tea and biscuits at 3 o'clock.
I was able to have a short meeting with the new manager. A very satisfying visit.

How likely would you be to recommend Lyle House Care Home? Extremely Likely

Average Rating: 

 3.8 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Good

Food & Drink: Good

Staff: Good

Activities: Poor

Management: Good

Safety / Security: Excellent

Rooms: Good

Value for Money: Satisfactory

I find the staff helpful and caring. My dad is happy and well cared for. The food is good and the home comfortable. He receives good medical care and all his needs are met.

How likely would you be to recommend Lyle House Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

A really pleasant home that offers personal and individual care. Staff are always welcoming, kind and helpful.

How likely would you be to recommend Lyle House Care Home? Extremely Likely

Average Rating: 

 4.7 out of 5

Overall Standard: Good

Facilities: Excellent

Care / Support: Good

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

The manager and her team provided great care for my mother. They were very welcoming and caring making sure my mother was comfortable and happy, my mother is naturally anxious and this was her first time away from her own home. The team ensured she was comfortable and helped her make friends with the other residents. My mother settled in very quickly. The team also upheld the home's standards very well, keeping me informed at all times and taking prompt action when needed. The home itself is clean and bright and a very calm environment.

How likely would you be to recommend Lyle House Care Home? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Good

Since the home was taken over by a new provider there has been many changes with staff leaving and recruitment appeared difficult, this agency staff have been employed which can affect the continuity of care and the greater understanding of residents. Staff very kind and thoughtful and have looked after my father well and have a keen understanding of dementia care. My family are happy with the care my father receives and trust their knowledge and judgement - all are most supportive. Home manager and all staff are professional, approachable and thoughtful. Laundry staff are lovely and very helpful. Maintenance i.e. curtains etc. little slow in responding to repairs.

How likely would you be to recommend Lyle House Care Home? Likely

Average Rating: 

 3.9 out of 5

Overall Standard: Satisfactory

Facilities: Good

Care / Support: Good

Cleanliness: Satisfactory

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Satisfactory

Management: Good

Safety / Security: Excellent

Rooms: Satisfactory

Value for Money: Good

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Awards / Recognitions

April 2017

February 2016

Job Vacancies

Staff Profiles

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Care Home Idol 2016

There are currently no Care Home Idol entrants who have performed at Lyle House Care Home