Lyle House Care Home

207 Arabella Drive, London SW15 5LH
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9.6 70 Reviews
  • Lyle House Care Home, London
Lyle House, in Roehampton close to Richmond Park, is a modern care home for up to seventy residents. The home offers residential and dementia care within a homely setting, as well as short-term respite care. Staffed by a team of well-trained and dedicated care professionals, Lyle House offers high standards of personalised care.

Residents enjoy a range of daily activities tailored to their individual preferences from games and entertainment to crafts and quizzes. The home has a secure outside garden area and pleasant lounges, all bedrooms are en-suite and rooms are spacious.

Lyle House is well-situated for nearby shops and other amenities, allowing residents to be as independent as possible. Close to the South Circular, A3 and local transport routes, the home is within walking distance of Barnes railway station and there is a bus stop close by.
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Care Provided by Lyle House Care Home

Primary Care Categories

  • Older Person Care
  • Dementia
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 70 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia

Other Care Provided

  • Parkinson's Disease
  • Palliative / End of Life Care
  • Convalescent Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: from £1800
  • Self-Funded Residential Dementia Care: from £1800
  • RESPITE Self-Funded Residential Care: from £1850
  • RESPITE Self-Funded Residential Dementia Care: from £1850

Get in touch with us today to arrange a free personal care assessment. This will help us provide a weekly fee tailored to your individual needs. Please note that the prices shown are only a guide — contact our Care Home for an exact quote based on your requirements.

These prices are only a guideline, please contact Lyle House Care Home to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Group/Owner

Person in charge

  • Jo Hack (Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes
  • Last Refurbishment: 2019

Room Information

  • Single Rooms (70)
  • Single Rooms with Ensuite Wet Room (69)

Visiting

  • Visitors welcome at any time

Parking

  • There is a car park onsite and available in surrounding residential streets.

Lyle House Care Home Reviews (70)

9.6

Lyle House Care Home has a Review Score of 9.6 (9.645) out of 10, based on 14 reviews in the last 2 years.
Over all time Lyle House Care Home has 70 reviews.

Overall Experience
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Date Published
  • 70
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Reviewer Connection to Lyle House Care Home
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Total of 70, showing 61-70
Review from E A (Daughter of Resident) published on 20 October 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mother has been a resident at Lyle House for six months and has advanced Dementia.
I am very happy with the care she has been receiving.
The staff are very friendly, obliging and kind.
The atmosphere is very pleasant and everyone is very helpful.
The care home is always very clean and well presented.
My
visits to mum are always fun as the staff keep everybody's spirits lifted.
I would definitely recommend Lyle House to anybody needing care for an elderly family member or friend.
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Review from Stephen H (Son of Resident) assisted by family/friend published on 25 September 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I am very happy with the care and service my mum gets at Lyle House. All staff and management are friendly and welcoming.
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Review from Michael K (Friend of Resident) published on 12 September 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My friend stayed at Lyle House for respite care for two and a half weeks. Both she and I were happy with the home and the care. I would recommend this home to anybody who requires care. Lovely, happy people.
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Review from Suzanne M (Daughter of Resident) published on 26 January 2017 Submitted via Website • Report
Overall Experience 4.0 out of 5
The staff at Lyle House are always welcoming and the care they give to my mother is very good. I am kept informed of important issues related to her health and her key worker always takes the time to check that I am aware of everything related to her care.
The food is good and my mother says that she
enjoys the choices on offer.
The standard of cleanliness is very high and my mother always looks clean and well presented - something she would not do if she was at home.
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Review from David R (Son of Resident) published on 23 January 2017 Submitted via Website • Report
Overall Experience 4.0 out of 5
The Home is bright, clean and welcoming. All the staff that we have come in contact with are friendly. They are also caring and attentive towards the residents which is our top priority. The activities do seem to have improved and the staff, some of which we have not met before so presume are fairly
new, only added to the happy atmosphere.
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Review from Diana K (Wife of Resident) published on 23 January 2017 Submitted via Website • Report
Overall Experience 4.0 out of 5
The staff, under their excellent manager, are providing very good care for my husband. I know that he is not always easy, but they treat him with respect and patience and show real concern for his condition.
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Review from William W (Son of Resident) published on 1 April 2016 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I find the staff helpful and caring. My dad is happy and well cared for. The food is good and the home comfortable. He receives good medical care and all his needs are met.
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Review from M J (Daughter of Resident) published on 1 April 2016 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
A really pleasant home that offers personal and individual care. Staff are always welcoming, kind and helpful.
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Review from Jo P (Daughter of Resident) published on 5 January 2016 Submitted via Website • Report
Overall Experience 5.0 out of 5
The manager and her team provided great care for my mother. They were very welcoming and caring making sure my mother was comfortable and happy, my mother is naturally anxious and this was her first time away from her own home. The team ensured she was comfortable and helped her make friends with the
other residents. My mother settled in very quickly. The team also upheld the home's standards very well, keeping me informed at all times and taking prompt action when needed. The home itself is clean and bright and a very calm environment.
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Review from Deborah C (Daughter of Resident) published on 15 October 2015 Submitted via Postal Card • Report
Overall Experience 3.0 out of 5
Since the home was taken over by a new provider there has been many changes with staff leaving and recruitment appeared difficult, this agency staff have been employed which can affect the continuity of care and the greater understanding of residents. Staff very kind and thoughtful and have looked after
my father well and have a keen understanding of dementia care. My family are happy with the care my father receives and trust their knowledge and judgement - all are most supportive. Home manager and all staff are professional, approachable and thoughtful. Laundry staff are lovely and very helpful. Maintenance i.e. curtains etc. little slow in responding to repairs.
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Current Review Score: 9.6 (9.645)

Overview of Review Score

The Review Score of 9.6 (9.645) out of 10 for Lyle House Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.7 out of 5 from 14 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 4.9 out of 5 from 13 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.716 for Lyle House Care Home is calculated as follows: ( (133 Excellents x 5) + (16 Goods x 4) + (11 Satisfactorys x 3) + (2 Very Poors x 1) ) ÷ 162 Ratings = 4.716
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 4.929 Points relating to the number of positive Reviews for Lyle House Care Home is based on 13 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 70 registered maximum number of service users is 14. 13 Positive Reviews ÷ 14 = 0.929
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 14 May 2024

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (11)

Meet the Team (2)

Jo

Jo Hack

Job Title: Home Manager

Jo Hack is our Home Manager at Lyle House Care Home. Jo is committed and passionate about getting to know each resident and their family individually in order to deliver the highest standards of care. She operates an open-door policy and welcomes families to have a chat.

Katelyn

Katelyn Escoto Coello

Job Title: Senior Customer Relations Manager

Katelyn is the Senior Customer Relations Manager here at Lyle House Care Home. Katelyn really loves getting to know the residents and their families and making Lyle House a home from home. She loves helping new residents settle in and seeing them flourish as they get to know the other residents.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Lyle House Care Home to verify any information. View our terms and conditions. Lyle House Care Home has an Enhanced Service - more info.