Lyle House Care Home

Everyone is very caring and helpful. Could not ask for any better.

Everyone is very kind. I could not be in better hands.

Very happy until my mother had an experience with going to bed at night. The management and carers kept me informed and between us, we have tried to resolve the situation and are still trying to deal with this matter at present. Her carers are doing the best allowing for this difficult time.

I must say, asking to have her looked after by a care home, was hard at first, but the right thing to do for my mum.

Upon secured entry, you are met with a friendly receptionist and/or homes manager who is always available to answer any questions. The carers are always polite and keep you informed how your relative is doing. There always seem to be cleaners working and all areas are clean and tidy. As a frequent visitor, the standards of excellence are consistent.

Lyle House is kind and caring. Staff took the time to get to know my mother, and connected well with her.

She was happy, comfortable and safe. During her last month, December, utmost support and kindness was offered to her and to myself and my sister. I am glad we were able to place Mom at Lyle House.

I would definitely recommend Lyle House to anybody needing care for an elderly family member or friend.

I am very happy with the care and service my mum gets at Lyle House. All staff and management are friendly and welcoming.

My friend stayed at Lyle House for respite care for two and a half weeks. Both she and I were happy with the home and the care. I would recommend this home to anybody who requires care. Lovely, happy people.

The standard of cleanliness is very high and my mother always looks clean and well presented - something she would not do if she was at home.

The Home is bright, clean and welcoming. All the staff that we have come in contact with are friendly. They are also caring and attentive towards the residents which is our top priority. The activities do seem to have improved and the staff, some of which we have not met before so presume are fairly new, only added to the happy atmosphere.

The staff, under their excellent manager, are providing very good care for my husband. I know that he is not always easy, but they treat him with respect and patience and show real concern for his condition.

A really pleasant home that offers personal and individual care. Staff are always welcoming, kind and helpful.

I find the staff helpful and caring. My dad is happy and well cared for. The food is good and the home comfortable. He receives good medical care and all his needs are met.

The manager and her team provided great care for my mother. They were very welcoming and caring making sure my mother was comfortable and happy, my mother is naturally anxious and this was her first time away from her own home. The team ensured she was comfortable and helped her make friends with the other residents. My mother settled in very quickly. The team also upheld the home's standards very well, keeping me informed at all times and taking prompt action when needed. The home itself is clean and bright and a very calm environment.

Since the home was taken over by a new provider there has been many changes with staff leaving and recruitment appeared difficult, this agency staff have been employed which can affect the continuity of care and the greater understanding of residents. Staff very kind and thoughtful and have looked after my father well and have a keen understanding of dementia care. My family are happy with the care my father receives and trust their knowledge and judgement - all are most supportive. Home manager and all staff are professional, approachable and thoughtful. Laundry staff are lovely and very helpful. Maintenance i.e. curtains etc. little slow in responding to repairs.