Lyle House Care Home

207 Arabella Drive, London SW15 5LH
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9.6 69 Reviews
  • Lyle House Care Home, London
Lyle House, in Roehampton close to Richmond Park, is a modern care home for up to seventy residents. The home offers residential and dementia care within a homely setting, as well as short-term respite care. Staffed by a team of well-trained and dedicated care professionals, Lyle House offers high standards of personalised care.

Residents enjoy a range of daily activities tailored to their individual preferences from games and entertainment to crafts and quizzes. The home has a secure outside garden area and pleasant lounges, all bedrooms are en-suite and rooms are spacious.

Lyle House is well-situated for nearby shops and other amenities, allowing residents to be as independent as possible. Close to the South Circular, A3 and local transport routes, the home is within walking distance of Barnes railway station and there is a bus stop close by.
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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 70 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia

Other Care Provided

  • Parkinson's Disease
  • Palliative / End of Life Care
  • Convalescent Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: from £1650
  • Self-Funded Residential Dementia Care: from £1650
  • RESPITE Self-Funded Residential Care: from £1700
  • RESPITE Self-Funded Residential Dementia Care: from £1700

All our fees are subject to a care needs assessment. All fees quoted are a guideline, please contact the care home for a detailed price for your care requirements.

These prices are only a guideline, please contact Lyle House Care Home to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Group/Owner

Person in charge

  • Jo Hack (Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes
  • Last Refurbishment: 2019

Room Information

  • Single Rooms (70)
  • Single Rooms with Ensuite Wet Room (69)

Visiting

  • Visitors welcome at any time

Parking

  • There is a car park onsite and available in surrounding residential streets.

Lyle House Care Home Reviews (69)

9.6

Lyle House Care Home has a Review Score of 9.6 (9.632) out of 10, based on 15 reviews in the last 2 years.
Over all time Lyle House Care Home has 69 reviews.

Overall Experience
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Date Published
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Reviewer Connection to Lyle House Care Home
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Total of 69, showing 41-60
Review from Lorna H (Daughter of Resident) published on 7 September 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
Your overall care is outstanding and on my visit, I felt extremely comfortable in the way it was carried out, it was calming and though we were self-distancing I felt close to my relative.
We were welcomed with a drink which I thought was a kind gesture.
I was pleased to meet several members of staff
who l felt were very compassionate toward my relative and ourselves.
Thank you and l look forward to my next visit.
Reply from Paul Morris, Home Manager at Lyle House Care Home

Thank you for taking the time to leave a review for Lyle House Care Home; we appreciate all comments and feedback. It's wonderful to hear that you felt so welcome when you visited and we look forward to seeing you again soon.

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Review from V C (Daughter of Resident) published on 25 August 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Excellent, outstanding care.
Reply from Paul Morris, Home Manager at Lyle House Care Home

Thank you for taking the time to leave a review for Lyle House Care Home, we appreciate your comments and feedback.

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Review from Moira A (Daughter of Resident) published on 6 July 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
Our experience of Lyle House for both my parents has been excellent! All the staff are very caring people who go above and beyond for the residents. They do an amazing job, and we are very grateful to you all.
Reply from Paul Morris, Home Manager at Lyle House Care Home

Thank you for taking the time to review Lyle House Care Home, we appreciate your feedback and will pass your kind comments on to the staff team.

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Review from Hayley E (Granddaughter of Resident) published on 13 March 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
I couldn’t be happier with Lyle House, the staff, facilities and care my nan is receiving.
I live far away and the social media posts mean everything to me.
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Review from Mandy (Daughter of Resident) published on 21 January 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
Our Mum moved to Lyle House in the Spring of 2019, and we are so pleased with how well she is looked after and in particular the kindness of all the staff.
The layout of each floor is perfect for our Mum, as she will always see the carers pass her room and they pop in for a friendly chat if they have
time or Mum goes to sit in the dining room with others, this is particularly important for Mum as she often gets lonely, confused and forgets where she is.
Our Mum always comments on how kind the staff are, and also how hard working they are. The staff have created a homely environment, and the new refurbishment is a wonderful addition and carried out to a very high standard.
There is always a friendly welcome from the manager and reception team, and they will always take time to talk to you if you have any concerns or requests. We are very pleased we found Lyle House, and that Mum is happy and well looked after.
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Review from Fiona (Daughter of Resident) published on 14 January 2020 Submitted via Website • Report
Overall Experience 4.0 out of 5
Beautiful facilities and hardworking staff. My mother's health needs are well met. Meals are lovely and the manager is kind and caring. There are great new facilities for activities in the setting but these are not yet well used by residents.
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Review from J G O (Son of Resident) published on 6 January 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
My dad has been a resident at Lyle House since last summer. We had struggled at home prior to him coming there but it is amazing to see how settled he is now. The care is excellent and everyone is so understanding and caring. The activities team encourage him to take part in group activities but also
spend time one to one when he is unsettled. The new additions of the pub and cafe are so good for a resident with Dementia. Going to the pub to have a beer and watch some sport on telly, just makes dad feel like he has been out and he is so happy. I couldn’t wish for a better home for him.
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Review from Carly M (Niece of Resident) published on 6 January 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
Firstly, what a beautiful care home this place is beyond anything I've seen.
All workers, from the lovely reception staff to the hard-working and caring carers make this emotional and hard transition very easy and also make it a home from home. I enjoy coming to see my Uncle and he enjoys himself there.
Thank you!
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Review from Linda B (Daughter of Resident) published on 2 January 2020 Submitted via Website • Report
Overall Experience 4.0 out of 5
Myself, my husband and our family are extremely happy with the care and kindness given to Pops. Since the refurbishment and additions at Lyle House, the environment is even more homely than before. We are very satisfied with the standard of care and find phone calls regarding any issues Pops is experiencing
very helpful. All carers and staff members are warm and welcoming. Very happy and confident that Pops is receiving good care, which is very reassuring.
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Review from J S (Daughter of Resident) published on 23 October 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The care home was very accommodating to our need for an unexpected respite stay at short notice and then an extended period of time. Very helpful and understanding to our needs.
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Review from Brian F (Partner of Resident) published on 4 April 2019 Submitted via Website • Report
Overall Experience 5.0 out of 5
Unfortunately, I had to have an operation and I was not able to look after my partner. So it was decided that she had a stay at Lyle House.
I'll start off by saying the level of care and the attention to detail is nothing short of perfection. From the moment you arrive, you're greeted by a warm friendly
receptionist or another member of staff. The decor of the building is absolutely spot on (me being a director of my own building company I notice things) when going into the common room there are plenty of comfortable chairs for everyone and all the guests look very content.
The selection of food is varied and exceptionally good.
But the main thing is knowing that the love of my life is being well looked after which takes a lot of stress and worry off my mind.
I would highly recommend this facility.
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Review from A J (Son of Resident) published on 14 January 2019 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Lyle House is clean and safe and the staff are always kind and caring.
The entertainments have improved which was my biggest previous concern and it makes a huge difference to the residents who otherwise were often seated and/or asleep. My mother always eats her food which is a good sign and never
complains about it.
Generally, I have very few complaints.
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Review from J T (Son of Resident) published on 22 October 2018 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Continued great care and assistance towards Mum who is in her hour of need. Cannot thank staff and management enough.
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Review from J C (Daughter of Resident) published on 11 July 2018 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Everyone is very caring and helpful. Could not ask for any better.
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Review from D C (Resident) assisted by family/friend published on 11 July 2018 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Everyone is very kind. I could not be in better hands.
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Review from J F (Son of Resident) published on 8 June 2018 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Very happy until my mother had an experience with going to bed at night. The management and carers kept me informed and between us, we have tried to resolve the situation and are still trying to deal with this matter at present. Her carers are doing the best allowing for this difficult time.
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Review from Valerie (Daughter of Resident) published on 4 May 2018 Submitted via Website • Report
Overall Experience 4.0 out of 5
My mother (96) has been resident in Lyle House since November 2017, she has now settled in which took a little time but she is there now and is being cared for by the staff which have been looking after her needs. In the past, she was living in her one-bedroom council flat at the hands of her carers
who sometimes did or did not turn up, giving or not giving her food and medication. Now at Lyle House, this is always being done with the love and care by the majority of the carers, whenever I have visited my mother, her room is immaculate and clean.
My mother in the first months needed doctors and nurses which were always there for her, I feel she is in the right place for her care and attention.
I must say, asking to have her looked after by a care home, was hard at first, but the right thing to do for my mum.
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Review from Stephen S (Son of Resident) published on 4 May 2018 Submitted via Website • Report
Overall Experience 5.0 out of 5
Upon secured entry, you are met with a friendly receptionist and/or homes manager who is always available to answer any questions. The carers are always polite and keep you informed how your relative is doing. There always seem to be cleaners working and all areas are clean and tidy. As a frequent visitor,
the standards of excellence are consistent.
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Review from Kerry D (Daughter of Resident) published on 21 March 2018 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Lyle House is kind and caring. Staff took the time to get to know my mother, and connected well with her.


She was happy, comfortable and safe. During her last month, December, utmost support and kindness was offered to her and to myself and my sister. I am glad we were able to place Mom at Lyle House.

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Review from E A (Daughter of Resident) published on 20 October 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mother has been a resident at Lyle House for six months and has advanced Dementia.
I am very happy with the care she has been receiving.
The staff are very friendly, obliging and kind.
The atmosphere is very pleasant and everyone is very helpful.
The care home is always very clean and well presented.
My
visits to mum are always fun as the staff keep everybody's spirits lifted.
I would definitely recommend Lyle House to anybody needing care for an elderly family member or friend.
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Current Review Score: 9.6 (9.632)

Overview of Review Score

The Review Score of 9.6 (9.632) out of 10 for Lyle House Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.6 out of 5 from 15 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 14 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.632 for Lyle House Care Home is calculated as follows: ( (129 Excellents x 5) + (30 Goods x 4) + (13 Satisfactorys x 3) + (2 Very Poors x 1) ) ÷ 174 Ratings = 4.632
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Lyle House Care Home is based on 14 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 70 registered maximum number of service users is 14, which has been reached with 14 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 14 May 2024

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (11)

Meet the Team (2)

Jo

Jo Hack

Job Title: Home Manager

Jo Hack is our Home Manager at Lyle House Care Home. Jo is committed and passionate about getting to know each resident and their family individually in order to deliver the highest standards of care. She operates an open-door policy and welcomes families to have a chat.

Katelyn

Katelyn Escoto Coello

Job Title: Senior Customer Relations Manager

Katelyn is the Senior Customer Relations Manager here at Lyle House Care Home. Katelyn really loves getting to know the residents and their families and making Lyle House a home from home. She loves helping new residents settle in and seeing them flourish as they get to know the other residents.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Lyle House Care Home to verify any information. View our terms and conditions. Lyle House Care Home has an Enhanced Service - more info.