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Lyle House Care Home

207 Arabella Drive, London SW15 5LH
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My dad is happy and well cared for. The food is good and the home comfortableWilliam W(Son of Resident/Service User)
Lyle House Care Home, London
Everyone is very caring and helpful. Could not ask for any better.J C(Daughter of Resident/Service User)
Lyle House Care Home, London
the level of care and the attention to detail is nothing short of perfection.Brian F(Partner of Resident/Service User)
Lyle House Care Home, London

Lyle House, in Roehampton close to Richmond Park, is a modern care home for up to seventy residents. The home offers residential and dementia care within a homely setting, as well as short-term respite care. Staffed by a team of well-trained and dedicated care professionals, Lyle House offers high standards of personalised care.

Residents enjoy a range of daily activities tailored to their individual preferences from games and entertainment to crafts...  

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Care Provided by Lyle House Care Home

Primary Care Categories

  • Older Person Care
  • Dementia
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 70 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia

Other Care Provided

  • Parkinson's Disease
  • Palliative / End of Life Care
  • Convalescent Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

Type of carePermanentRespite
Residential CareFrom £1,800From £1,850
Residential Dementia CareFrom £1,800From £1,850

Get in touch with us today to arrange a free personal care assessment. This will help us provide a weekly fee tailored to your individual needs. Please note that the prices shown are only a guide — contact our Care Home for an exact quote based on your requirements.

Contact Lyle House Care Home to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self-Funding (Private)
  • Local Authority with Top-up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Group / Owner

Person in charge

  • Jo Hack (Manager)

Local Authority / Social Services

Admission Information

  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes
  • Last Refurbishment: 2019

Room Information

  • Single Rooms (70)
  • Single Rooms with ensuite Wet Room (69)

Visiting

  • Visitors welcome at any time

Parking

  • There is a car park onsite and available in surrounding residential streets.

Lyle House Care Home Reviews (73)

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9.4

Lyle House Care Home has a Review Score of 9.4 (9.421) out of 10, based on 10 reviews in the last 2 years. Over all time Lyle House Care Home has 73 reviews.

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Showing 73 reviews matching selected criteria
Review from Afua A (Daughter of Resident) published on 6 July 2023 Submitted via Website
Overall Experience

Overall, I have observed that my mother is receiving adequate care and attention at the care home, for which I am grateful. However, I do have a significant concern regarding her dietary needs, as she follows a pescatarian diet and does not consume meat. It would be beneficial for the staff to be more attentive to this aspect of her dietary requirements.

On a positive note, I have noticed that some of the staff members engage in friendly conversations and share moments of laughter with my mother, which is heartwarming to witness.

Reply from Katelyn Coello, Senior Customer Relations Manager at Lyle House Care Home

Thank you for taking the time to leave a review for Lyle House Care Home we appreciate all comments and feedback. We want to thank you for entrusting us with your mother's care and are happy to hear the positive feedback on our staff's engagement. Her diet is very important, and we will ensure that the staff are attentive to her needs in future.

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Review from A L (Son of Resident) published on 6 July 2023 Submitted via Website
Overall Experience

The home is well-appointed and well-maintained. It’s clean and the staff keep residents clean and comfortable. It does not feel crowded and there are some interesting concept rooms like the cafe, the pub and the cinema room. The garden is ok, well designed at least for keeping residents cool in hot weather. Most of the reception staff are very capable and friendly. There seems to be quite a turnover of management which is a little unsettling, 3 managers in 3 years I think. Some of the care staff are truly excellent, some better than adequate and one or two seem a little lacking in empathy and basic practical skills. Activities are bought in, like singers and these are usually of a reasonable standard and quite entertaining, and the activity coordinators try hard to maintain a weekly programme, but I wonder about the lack of more intimate therapeutic engagement that might actually challenge and slow the inevitable descent into dementia. My mum and I have become quite fond of the team.

Reply from Katelyn Coello, Senior Customer Relations Manager at Lyle House Care Home

Thank you for taking the time to leave a review for Lyle House Care Home we appreciate all comments and feedback. We are delighted to hear how happy you are with our care for your mother, and the overall set-up/cleanliness of the home. We really value our hard-working staff both in the care dept....  

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Review from Renee S (Wife of Resident) published on 6 July 2023 Submitted via Website
Overall Experience

My husband was treated friendly with courtesy and dignity, there were no restrictions on visiting for myself and friends which I think is important. He was made very comfortable, and well looked after

Reply from Katelyn Coello, Senior Customer Relations Manager at Lyle House Care Home

Thank you for taking the time to leave a review for Lyle House Care Home we appreciate all comments and feedback. We are delighted to hear how happy you are with our care for your husband, and we want to thank you for entrusting us with his care.

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Review from J M (Daughter of Resident) published on 6 July 2023 Submitted via Website
Overall Experience

Good care home with happy residents. Friendly, polite and helpful carers that keep me informed of resident. Great facilities such as cinema room, bar and cafe. Female receptionist is friendly as well.

Reply from Katelyn Coello, Senior Customer Relations Manager at Lyle House Care Home

Thank you for taking the time to leave a review for Lyle House Care Home we appreciate all comments and feedback. We are delighted to hear how happy you are with our staff and services. Thank you for entrusting us with your fathers' care!

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Review from N A (Brother of Resident) published on 29 June 2023 Submitted via Website
Overall Experience
The management and staff are professional and approachable. I have found them to be responsive and supportive to any issues that my sister may have.
Overall, the care home seems to be run efficiently and the facilities are clean and well maintained.
I am particularly impressed with the staff and I hope that the care home is able to retain and attract quality staff (at all levels) and reward them appropriately for their hard work.
I believe that competent and motivated staff and good facilities will be key to the ongoing success of the care home.

I wish you well in the vital service that you provide.

Reply from Katelyn Coello, Senior Customer Relations Manager at Lyle House Care Home

Thank you for taking the time to leave a review for Lyle House Care Home; we appreciate all comments and feedback. We are delighted to hear how happy you are with our care for your sister, it is our pleasure to care for her. She always brightens our day with a warm hello and a smile! Thank you for the lovely words for our staff - we will ensure they are passed on!

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Review from Andrew O (Son of Resident) published on 20 February 2023 Submitted via Website
Overall Experience

Since my mother has been a resident at Lyle House the care she has received has been excellent. The staff always have time to stop and enquire as to how she is feeling, and when family members visit, they always make us feel comfortable and part of the family. For mum's 95th birthday last year, they arranged a private birthday party and could not do enough to accommodate all our needs. The management team are also very helpful and does whatever is needed to make life as easy as possible for residents and family. I would recommend Lyle House to any family needing care for family members.

Reply from Katelyn Escoto-Coello, Customer Relations Manager at Lyle House Care Home

Thank you for taking the time to leave a review for Lyle House Care Home. It is our pleasure to care for your mother as part of our family here at Lyle House, and we are delighted to hear how happy you were with our birthday party for her.

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Review from Kelvin B (Son of Resident) published on 13 February 2023 Submitted via Website
Overall Experience
My mum has been a resident of Lyle House Care Home since November 2020. There have been consistent challenges during the period she has lived there, both from the Covid19 pandemic and with her own health challenges. Throughout this time, I have always found the staff to be kind, caring and very helpful.

The home itself is very nice. It is modern and attractive with very good facilities.

Reply from Katelyn Coello, Senior Customer Relations Manager at Lyle House Care Home

Thank you for taking the time to leave a review for Lyle House Care Home; we appreciate all comments and feedback. We are delighted to hear how happy you are with our care for your mum, it is our pleasure to care for her. She is so kind and we love to reminisce with her over a cup of tea!

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Review from Linda C (Niece of Resident) published on 7 June 2022 Submitted via Postal Card
Overall Experience

My aunt loves it at Lyle House. My aunt has gone from not wanting to go to the care home to please can I stay as everything is lovely, especially the staff. She has made friends and is so happy. It has given me peace of mind to see her so settled. Just like to say a big thank you to everyone at Lyle House.

Reply from Katelyn Coello, Senior Customer Relations Manager at Lyle House Care Home

Thank you for taking the time to leave a review for Lyle House Care Home; we appreciate all comments and feedback. We are delighted to hear how happy you are with our care for your aunt, it is our pleasure to care for her. She is such a wonderful woman and adds a lot of warmth to our home!

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Review from J W (Wife of Resident) published on 3 March 2022 Submitted via Website
Overall Experience

My husband spent two weeks respite care at Lyle House while I was on holiday with my daughter. His room was very good and the staff excellent. They were very accommodating when I had to change his arrival time due to problems with the ambulance transfer from home. He was very well cared for. The staff kept me fully informed about everything. They made me feel totally confident that he was in good hands while I was away. I will certainly use Lyle House for future respite care

Reply from Beata Gozdur, Home Manager at Lyle House Care Home

Thank you for taking the time to leave a review for Lyle House Care Home we appreciate all comments and feedback. We are delighted to hear how happy you are with our care for your husband, it was our pleasure to care for him during his resite stay and we look forward to welcoming him back in the future.

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Review from Anne N (Daughter of Resident) published on 6 December 2021 Submitted via Website
Overall Experience

Sadly for mum after 77 years in the home she married in, and had her 5 children in, she had to move into Lyle House but wow what a great move mum is well cared for looks healthy, and is no longer lonely. She loves the dancing and bingo we love we can visit anytime and all the staff are caring and friendly

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Review from P M (Niece of Resident) published on 16 November 2021 Submitted via Postal Card
Overall Experience

I had to access a care home urgently for my uncle who was a high risk as he had not been looking after himself. I contacted Lyle House and explained the situation and they couldn't have been more helpful and understanding. After a rapid telephone assessment, a short-term admission was arranged for the same day. The staff were faultless and looked after him exceptionally well for two weeks. Thank you.

Reply from Beata Gozdur, Home Manager at Lyle House Care Home

Thank you for taking the time to leave a review for Lyle House Care Home, we are delighted that we were able to step in and help care for your uncle when he needed a period of respite care. I will pass your thanks on to our care team.

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Review from Rebecca S (Daughter of Resident) published on 4 November 2021 Submitted via Website
Overall Experience
My father has been in Lyle House since February 2021. Since then he has never looked better. He is 90yrs old but still full of fun. All the care staff know him and greet him and he responds with genuine happiness. What made it clear how happy he is was when after a trip out to lunch I pulled up outside and he said "home sweet home". My father is always happy to see me but equally happy to say goodbye!
His room is always immaculate and any queries I've had regarding anything to do with my father is quickly answered and resolved by very friendly and helpful staff.

I couldn't recommend it any higher. As a family, we count ourselves lucky that our father is in such good care.

Reply from Beata Gozdur, Home Manager at Lyle House Care Home

Thank you for taking the time to write a review for Lyle House Care Home. We are very pleased to hear how happy you are with our care of your father and it's always a pleasure to know when our residents feel relaxed and at home with us. It is our privilege to care for your father as part of our family here at Lyle House.

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Review from Maryna B (Daughter of Resident) published on 29 June 2021 Submitted via Website
Overall Experience

My mum has been at Lyle House for approximately 9 months now and we couldn't be happier with the care she is receiving. It's so true what they say 'A companies culture filters from the top down.' When you meet the manager at Lyle House, you will know what I mean. He is so attentive, caring and helpful, both with residents and their families. It has been our experience that any of the staff that we have had dealings with (from the reception team to the carers to the activities team to the kitchen staff) are all friendly and helpful. We have seen such a huge change in our mum's mental health. She is smiling again and engaging with us and the staff. They patiently convince her to change her clothes and come out of her room to socialise with the other residents. She is also so well looked after, she regularly has her nails and hair done by the vising beauty therapist. As for the standard of the facilities at Lyle, they are 5*! My mom's room is beautifully furnished and is always clean.

Reply from Paul Morris, Home Manager at Lyle House Care Home

Thank you for taking the time to leave a review for Lyle House Care Home, we appreciate your comments and will pass your kind words on to the staff team. It is our pleasure to care for your mother as part of our family here at Lyle House and wonderful to see her happy and thriving with us.

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Review from Claudia (Daughter of Resident) published on 6 June 2021 Submitted via Website
Overall Experience
My mother has advance stage dementia and has been at Lyle House for a couple of months now. From the outset, the manager has provided myself and the rest of my family continuous reassurance and support in making the transition as smooth as possible. The manager has shown compassion and absolutely understood all the challenges we faced and my family are all very pleased with the way things have been handled.
It is apparent that all the staff are very hardworking. The carers have made me feel so welcome and always provide an insight into how my mother is settling in. I am confident my mother is being well looked after.
Lyle House has a warm, homely atmosphere and I am always welcomed with a friendly hello from reception.

Thank you to the manager and his team.

Reply from Paul Morris, Home Manager at Lyle House Care Home

Thank you for taking the time to leave such a lovely review for Lyle House and our staff team, we are delighted that you are so pleased with our care of your mother.

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Review from Karen H (Daughter of Resident) published on 6 June 2021 Submitted via Website
Overall Experience

From the day we visited Lyle to view the suitability for our mum we have been impressed with the high standard of care, facilities, knowledge of staff and cleanliness of the care home. Just over a year later we are still very happy with the care Mum receives and standards have not dropped. The staff have been amazing during lockdown keeping families connected via Skype. Thank you.

Reply from Paul Morris, Home Manager at Lyle House Care Home

Thank you for taking the time to leave a review for Lyle House Care Home, we appreciate all comments and feedback. We are delighted that you continue to be pleased with our care of your mother, it is a pleasure to care for her as part of our family here at Lyle House.

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Review from Lynn T (Sister of Resident) published on 4 June 2021 Submitted via Website
Overall Experience
This is a very caring home and I would like to say that my sister seems to have adapted well to her new life there. On visiting, the staff are quite attentive to her abilities and needs.

It has been difficult for everyone during the Covid pandemic, so visiting has been limited but my sister has been cared for and is happy in her environment. Thank you.

Reply from Paul Morris, Home Manager at Lyle House Care Home

Thank you for taking the time to write a review for Lyle House Care Home. It is our pleasure to care for your sister as part of our family here at Lyle House. We are delighted that you are so pleased with our home and the care and support that we provide. We look forward to welcoming you for a visit very soon.

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Review from Desiree B (Daughter of Resident) published on 28 May 2021 Submitted via Website
Overall Experience

My mother joined Lyle House in January 2020. All of the staff have been incredibly helpful and kind especially throughout the pandemic, keeping the lines of communication between my mother and the family open and accessible. The Well Being and Activities coordinators provide stimulating entertainment and the catering staff serve up food that would not be out of place in a central London restaurant. My mother is unable to articulate her feelings in words but the joy on her face and constant laughter is a firm indication that she is happy, comfortable and safe within this environment. If you want an example of what a good care home should be like, then take a look at Lyle House.

Reply from Paul Morris, Home Manager at Lyle House Care Home

Thank you for taking the time to write a review for Lyle House Care Home, we are delighted to hear how pleased you are with our care of your mother, especially throughout this difficult time. It is our pleasure to care for her as part of our family here at Lyle House.

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Review from Sophie F (Granddaughter of Resident) published on 7 May 2021 Submitted via Website
Overall Experience
I am so happy with the care from the staff working at Lyle House.
My nan has been in the home since the end of last year and I had my first visit with her in April. The staff at reception were very polite and helpful, especially with the COVID testing routines.
My nan was brought down to me and it was amazing to see her after such a long time. It is obvious that she is very well cared for and when the team member came to collect her, he showed care, comfort and attentiveness towards her.
The room used for visits is very beautiful with lots of colours and patterns.
Overall, I am very pleased with Lyle House and we know, as a family, that we chose the best place for my nan to stay.

Thank you to everyone at Lyle House.

Reply from Paul Morris, Home Manager at Lyle House Care Home

Thank you for taking the time to leave a review for Lyle House Care Home, we appreciate all comments and feedback. We are delighted that you are so happy with our care of your grandmother, it is a pleasure to care for her as part of our family here at Lyle House. We are pleased to hear that you enjoyed your visit and look forward to seeing you again soon.

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Review from Carol H (Daughter of Resident) published on 28 April 2021 Submitted via Website
Overall Experience
My sister and I would like to thank the manager and his wonderful team for all the care and attention that they gave to our late mother.
From the time she arrived in January until her passing in April, she was so well looked after. We couldn’t have wished for better care, so thank you all so much. It was comforting to know that our mum was so well looked after with dignity.
Even after her passing, we were supported professionally and with great care.
We would not hesitate to recommend the manager and his team at Lyle house.

Thank you.

Reply from Paul Morris, Home Manager at Lyle House Care Home

Thank you for taking the time to write a review for Lyle House, we appreciate all comments and feedback. It was our pleasure to care for your mother as part of our family here at Lyle House.

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Review from Natalie F (Daughter of Resident) published on 8 April 2021 Submitted via Website
Overall Experience
Mum is very happy at Lyle House, which I believe is down to the friendly, supportive and professional staff as well as the other residents.
Mum loves taking part in activities as it keeps her brain active.
At Lyle they always mark special dates such as patron saints days, valentines, international woman's day and so on as well as the resident's birthdays and Christmas so they can still enjoy themselves in the absence of loved ones.
It was Mum's first Christmas and Birthday away from us and first without my dad and, although difficult, she enjoyed the occasions because of having lovely people around her.
In the absence of visiting it was so nice to have weekly Skype calls which were always set up on time and assisted if needed.
Now visiting has started again it is obvious how well organised the team are with regards to safety and timing etc and there is always a friendly, happy face at reception to greet you.

Also, the Facebook posts are fantastic. Staff that genuinely care for the residents

Reply from Paul Morris, Home Manager at Lyle House Care Home

Thank you for taking the time to leave a review for Lyle House Care Home, it is a pleasure to care for your mother as part of our Lyle House family. I will pass your kind words on to the staff team.

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Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 14 May 2024
Overall
Good
  • CaringGood
  • EffectiveGood
  • ResponsiveGood
  • SafeGood
  • Well-ledGood
Care Quality Commission is responsible for the registration and inspection of social care services in England.View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

News (54) & Events (0)

News
  • 25 Aug 2026

    What an incredible day we had, as we celebrated our Summer Party on Saturday 22nd August! We were delighted to open our doors to our wonderful families and local community,...

  • 21 Aug 2026

    As part of Our Roehampton Community Week, we were delighted to welcome SEN Unity into our home! Our guests enjoyed a special cinema experience in our very own Cinema, complete...

  • 19 Aug 2026

    Our residents had a fantastic time taking part in a fun bird themed target floor game! The aim was simple… get as many points as possible and reach that highest...

Upcoming Events

There are no upcoming events for Lyle House Care Home.

Awards / Recognitions (12)

  • 30 Jan 2026Recipient: Country Court
  • 31 Jan 2025Recipient: Country Court
  • 31 Jan 2024Recipient: Country Court

Accreditations

There are no accreditations posted yet for Lyle House Care Home.

Meet the Team (2)

Jo Hack
Jo HackJob Title:Home Manager

Jo Hack is our Home Manager at Lyle House Care Home. Jo is committed and passionate about getting to know each resident and their family individually in order to deliver the highest standards of care. She operates an open-door policy and welcomes families to have a chat.

Katelyn Escoto Coello
Katelyn Escoto CoelloJob Title:Senior Customer Relations Manager

Katelyn is the Senior Customer Relations Manager here at Lyle House Care Home. Katelyn really loves getting to know the residents and their families and making Lyle House a home from home. She loves helping new residents settle in and seeing them flourish as they get to know the other residents.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Lyle House Care Home to verify any information. View our terms and conditions. Lyle House Care Home has an Enhanced Service -more info.