Lyle House Care Home

207 Arabella Drive, London SW15 5LH
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9.5 68 Reviews
  • Lyle House Care Home, London
Lyle House, in Roehampton close to Richmond Park, is a modern care home for up to seventy residents. The home offers residential and dementia care within a homely setting, as well as short-term respite care. Staffed by a team of well-trained and dedicated care professionals, Lyle House offers high standards of personalised care.

Residents enjoy a range of daily activities tailored to their individual preferences from games and entertainment to crafts and quizzes. The home has a secure outside garden area and pleasant lounges, all bedrooms are en-suite and rooms are spacious.

Lyle House is well-situated for nearby shops and other amenities, allowing residents to be as independent as possible. Close to the South Circular, A3 and local transport routes, the home is within walking distance of Barnes railway station and there is a bus stop close by.

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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 70 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia

Other Care Provided

  • Parkinson's Disease
  • Palliative / End of Life Care
  • Convalescent Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: from £1650
  • Self-Funded Residential Dementia Care: from £1650
  • RESPITE Self-Funded Residential Care: from £1700
  • RESPITE Self-Funded Residential Dementia Care: from £1700

All our fees are subject to a care needs assessment. All fees quoted are a guideline, please contact the care home for a detailed price for your care requirements.

These prices are only a guideline, please contact Lyle House Care Home to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Group/Owner

Person in charge

  • Jo Hack (Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes
  • Last Refurbishment: 2019

Room Information

  • Single Rooms (70)
  • Single Rooms with ensuite Wet Room (69)

Visiting

  • Visitors welcome at any time

Parking

  • There is a car park onsite and available in surrounding residential streets.

Lyle House Care Home Reviews (68)

Total of 68, showing 21-40
9.5

Lyle House Care Home has a Review Score of 9.5 (9.539) out of 10, based on 14 reviews in the last 2 years. Over all time Lyle House Care Home has 68 reviews.

Overall Experience

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Date Published

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Review from Andrew O (Son of Resident) published on 20 February 2023
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Since my mother has been a resident at Lyle House the care she has received has been excellent. The staff always have time to stop and enquire as to how she is feeling, and when family members visit, they always make us feel comfortable and part of the family. For mum's 95th birthday last year, they
arranged a private birthday party and could not do enough to accommodate all our needs. The management team are also very helpful and does whatever is needed to make life as easy as possible for residents and family. I would recommend Lyle House to any family needing care for family members.

Reply from Katelyn Escoto-Coello, Customer Relations Manager at Lyle House Care Home

Thank you for taking the time to leave a review for Lyle House Care Home. It is our pleasure to care for your mother as part of our family here at Lyle House, and we are delighted to hear how happy you were with our birthday party for her.

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Review from Kelvin B (Son of Resident) published on 13 February 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum has been a resident of Lyle House Care Home since November 2020. There have been consistent challenges during the period she has lived there, both from the Covid19 pandemic and with her own health challenges. Throughout this time, I have always found the staff to be kind, caring and very helpful.
The
home itself is very nice. It is modern and attractive with very good facilities.

Reply from Katelyn Coello, Senior Customer Relations Manager at Lyle House Care Home

Thank you for taking the time to leave a review for Lyle House Care Home; we appreciate all comments and feedback. We are delighted to hear how happy you are with our care for your mum, it is our pleasure to care for her. She is so kind and we love to reminisce with her over a cup of tea!

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Review from Linda C (Niece of Resident) published on 7 June 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My aunt loves it at Lyle House. My aunt has gone from not wanting to go to the care home to please can I stay as everything is lovely, especially the staff. She has made friends and is so happy. It has given me peace of mind to see her so settled. Just like to say a big thank you to everyone at Lyle
House.

Reply from Katelyn Coello, Senior Customer Relations Manager at Lyle House Care Home

Thank you for taking the time to leave a review for Lyle House Care Home; we appreciate all comments and feedback. We are delighted to hear how happy you are with our care for your aunt, it is our pleasure to care for her. She is such a wonderful woman and adds a lot of warmth to our home!

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Review from J W (Wife of Resident) published on 3 March 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband spent two weeks respite care at Lyle House while I was on holiday with my daughter. His room was very good and the staff excellent. They were very accommodating when I had to change his arrival time due to problems with the ambulance transfer from home. He was very well cared for. The staff
kept me fully informed about everything. They made me feel totally confident that he was in good hands while I was away. I will certainly use Lyle House for future respite care

Reply from Beata Gozdur, Home Manager at Lyle House Care Home

Thank you for taking the time to leave a review for Lyle House Care Home we appreciate all comments and feedback. We are delighted to hear how happy you are with our care for your husband, it was our pleasure to care for him during his resite stay and we look forward to welcoming him back in the future.

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Review from Anne N (Daughter of Resident) published on 6 December 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Sadly for mum after 77 years in the home she married in, and had her 5 children in, she had to move into Lyle House but wow what a great move mum is well cared for looks healthy, and is no longer lonely. She loves the dancing and bingo we love we can visit anytime and all the staff are caring and friendly

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Review from P M (Niece of Resident) published on 16 November 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I had to access a care home urgently for my uncle who was a high risk as he had not been looking after himself. I contacted Lyle House and explained the situation and they couldn't have been more helpful and understanding. After a rapid telephone assessment, a short-term admission was arranged for the
same day. The staff were faultless and looked after him exceptionally well for two weeks. Thank you.

Reply from Beata Gozdur, Home Manager at Lyle House Care Home

Thank you for taking the time to leave a review for Lyle House Care Home, we are delighted that we were able to step in and help care for your uncle when he needed a period of respite care. I will pass your thanks on to our care team.

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Review from Rebecca S (Daughter of Resident) published on 4 November 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My father has been in Lyle House since February 2021. Since then he has never looked better. He is 90yrs old but still full of fun. All the care staff know him and greet him and he responds with genuine happiness. What made it clear how happy he is was when after a trip out to lunch I pulled up outside
and he said "home sweet home". My father is always happy to see me but equally happy to say goodbye!
His room is always immaculate and any queries I've had regarding anything to do with my father is quickly answered and resolved by very friendly and helpful staff.
I couldn't recommend it any higher. As a family, we count ourselves lucky that our father is in such good care.

Reply from Beata Gozdur, Home Manager at Lyle House Care Home

Thank you for taking the time to write a review for Lyle House Care Home. We are very pleased to hear how happy you are with our care of your father and it's always a pleasure to know when our residents feel relaxed and at home with us. It is our privilege to care for your father as part of our family here at Lyle House.

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Review from Maryna B (Daughter of Resident) published on 29 June 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum has been at Lyle House for approximately 9 months now and we couldn't be happier with the care she is receiving. It's so true what they say 'A companies culture filters from the top down.' When you meet the manager at Lyle House, you will know what I mean. He is so attentive, caring and helpful,
both with residents and their families. It has been our experience that any of the staff that we have had dealings with (from the reception team to the carers to the activities team to the kitchen staff) are all friendly and helpful. We have seen such a huge change in our mum's mental health. She is smiling again and engaging with us and the staff. They patiently convince her to change her clothes and come out of her room to socialise with the other residents. She is also so well looked after, she regularly has her nails and hair done by the vising beauty therapist. As for the standard of the facilities at Lyle, they are 5*! My mom's room is beautifully furnished and is always clean.

Reply from Paul Morris, Home Manager at Lyle House Care Home

Thank you for taking the time to leave a review for Lyle House Care Home, we appreciate your comments and will pass your kind words on to the staff team. It is our pleasure to care for your mother as part of our family here at Lyle House and wonderful to see her happy and thriving with us.

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Review from Claudia (Daughter of Resident) published on 6 June 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has advance stage dementia and has been at Lyle House for a couple of months now. From the outset, the manager has provided myself and the rest of my family continuous reassurance and support in making the transition as smooth as possible. The manager has shown compassion and absolutely understood
all the challenges we faced and my family are all very pleased with the way things have been handled.
It is apparent that all the staff are very hardworking. The carers have made me feel so welcome and always provide an insight into how my mother is settling in. I am confident my mother is being well looked after.
Lyle House has a warm, homely atmosphere and I am always welcomed with a friendly hello from reception.
Thank you to the manager and his team.

Reply from Paul Morris, Home Manager at Lyle House Care Home

Thank you for taking the time to leave such a lovely review for Lyle House and our staff team, we are delighted that you are so pleased with our care of your mother.

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Review from Karen H (Daughter of Resident) published on 6 June 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

From the day we visited Lyle to view the suitability for our mum we have been impressed with the high standard of care, facilities, knowledge of staff and cleanliness of the care home. Just over a year later we are still very happy with the care Mum receives and standards have not dropped. The staff
have been amazing during lockdown keeping families connected via Skype. Thank you.

Reply from Paul Morris, Home Manager at Lyle House Care Home

Thank you for taking the time to leave a review for Lyle House Care Home, we appreciate all comments and feedback. We are delighted that you continue to be pleased with our care of your mother, it is a pleasure to care for her as part of our family here at Lyle House.

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Review from Lynn T (Sister of Resident) published on 4 June 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

This is a very caring home and I would like to say that my sister seems to have adapted well to her new life there. On visiting, the staff are quite attentive to her abilities and needs.
It has been difficult for everyone during the Covid pandemic, so visiting has been limited but my sister has been
cared for and is happy in her environment. Thank you.

Reply from Paul Morris, Home Manager at Lyle House Care Home

Thank you for taking the time to write a review for Lyle House Care Home. It is our pleasure to care for your sister as part of our family here at Lyle House. We are delighted that you are so pleased with our home and the care and support that we provide. We look forward to welcoming you for a visit very soon.

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Review from Desiree B (Daughter of Resident) published on 28 May 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother joined Lyle House in January 2020. All of the staff have been incredibly helpful and kind especially throughout the pandemic, keeping the lines of communication between my mother and the family open and accessible. The Well Being and Activities coordinators provide stimulating entertainment
and the catering staff serve up food that would not be out of place in a central London restaurant. My mother is unable to articulate her feelings in words but the joy on her face and constant laughter is a firm indication that she is happy, comfortable and safe within this environment. If you want an example of what a good care home should be like, then take a look at Lyle House.

Reply from Paul Morris, Home Manager at Lyle House Care Home

Thank you for taking the time to write a review for Lyle House Care Home, we are delighted to hear how pleased you are with our care of your mother, especially throughout this difficult time. It is our pleasure to care for her as part of our family here at Lyle House.

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Review from Sophie F (Granddaughter of Resident) published on 7 May 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I am so happy with the care from the staff working at Lyle House.
My nan has been in the home since the end of last year and I had my first visit with her in April. The staff at reception were very polite and helpful, especially with the COVID testing routines.
My nan was brought down to me and it
was amazing to see her after such a long time. It is obvious that she is very well cared for and when the team member came to collect her, he showed care, comfort and attentiveness towards her.
The room used for visits is very beautiful with lots of colours and patterns.
Overall, I am very pleased with Lyle House and we know, as a family, that we chose the best place for my nan to stay.
Thank you to everyone at Lyle House.

Reply from Paul Morris, Home Manager at Lyle House Care Home

Thank you for taking the time to leave a review for Lyle House Care Home, we appreciate all comments and feedback. We are delighted that you are so happy with our care of your grandmother, it is a pleasure to care for her as part of our family here at Lyle House. We are pleased to hear that you enjoyed your visit and look forward to seeing you again soon.

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Review from Carol H (Daughter of Resident) published on 28 April 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My sister and I would like to thank the manager and his wonderful team for all the care and attention that they gave to our late mother.
From the time she arrived in January until her passing in April, she was so well looked after. We couldn’t have wished for better care, so thank you all so much.
It was comforting to know that our mum was so well looked after with dignity.
Even after her passing, we were supported professionally and with great care.
We would not hesitate to recommend the manager and his team at Lyle house.
Thank you.

Reply from Paul Morris, Home Manager at Lyle House Care Home

Thank you for taking the time to write a review for Lyle House, we appreciate all comments and feedback. It was our pleasure to care for your mother as part of our family here at Lyle House.

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Review from Natalie F (Daughter of Resident) published on 8 April 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum is very happy at Lyle House, which I believe is down to the friendly, supportive and professional staff as well as the other residents.
Mum loves taking part in activities as it keeps her brain active.
At Lyle they always mark special dates such as patron saints days, valentines, international
woman's day and so on as well as the resident's birthdays and Christmas so they can still enjoy themselves in the absence of loved ones.
It was Mum's first Christmas and Birthday away from us and first without my dad and, although difficult, she enjoyed the occasions because of having lovely people around her.
In the absence of visiting it was so nice to have weekly Skype calls which were always set up on time and assisted if needed.
Now visiting has started again it is obvious how well organised the team are with regards to safety and timing etc and there is always a friendly, happy face at reception to greet you.
Also, the Facebook posts are fantastic. Staff that genuinely care for the residents

Reply from Paul Morris, Home Manager at Lyle House Care Home

Thank you for taking the time to leave a review for Lyle House Care Home, it is a pleasure to care for your mother as part of our Lyle House family. I will pass your kind words on to the staff team.

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Review from Angela H (Daughter of Resident) published on 19 March 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Lyle House is a fantastic residential care home for dementia and Alzheimer's.
My dad has been a resident since October 2020 and has settled well since being there. He is mixing with the other residents and is less anxious. He was deteriorating at home, but is calmer and settled with the care of the
staff at Lyle House.
They are aware of the needs of the residents and provide a lot of hard work, support and care.
There are always activities and things to do and make an effort on all occasions.
Lyle House is clean, welcoming, bright and cheerful.

Reply from Paul Morris, Home Manager at Lyle House Care Home

Thank you for taking the time to write a review for Lyle House Care Home. Your father has settled so well with us here at Lyle House, it is a pleasure to care for him as part of our Lyle House family.

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Review from Jacqui B (Daughter of Resident) published on 17 March 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Since day one Lyle House have made not just Mum feel at home but also us as her family. The atmosphere is very warm and welcoming. Nothing is to much trouble, the staff are all very friendly and helpful. The home is like one lovely little community. Clean warm and inviting.

Reply from Paul Morris, Home Manager at Lyle House Care Home

Thank you for taking the time to leave a review for Lyle House Care Home, it is a pleasure to care for your mother as part of our Lyle House family.

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Review from Charlotte B (Daughter of Resident) published on 9 October 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Beautiful place with beautiful people - made Mum feel welcome from the minute we walked in for her week of respite. The home is like a 5* hotel, not like any other care home we have visited, highly recommend.

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Review from Molly G (Friend of Resident) published on 11 September 2020
Submitted via Website • Report

Overall Experience  Overall Experience 3.0 out of 5

Why did you get rid of such a lovely receptionist? I enjoyed coming in, even waiting to be connected on the phone the young lady was so kind and thoughtful. She cared! She made me and my family feel at ease and always answered our questions. I'm very disappointed that she is not a receptionist anymore.
The old manager was not nice at all. The home is understaffed and the best people are worked to the bone.
Beautiful home and lovely surroundings, I must say and the food is fantastic!

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Review from Lorna H (Daughter of Resident) published on 7 September 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Your overall care is outstanding and on my visit, I felt extremely comfortable in the way it was carried out, it was calming and though we were self-distancing I felt close to my relative.
We were welcomed with a drink which I thought was a kind gesture.
I was pleased to meet several members of staff
who l felt were very compassionate toward my relative and ourselves.
Thank you and l look forward to my next visit.

Reply from Paul Morris, Home Manager at Lyle House Care Home

Thank you for taking the time to leave a review for Lyle House Care Home; we appreciate all comments and feedback. It's wonderful to hear that you felt so welcome when you visited and we look forward to seeing you again soon.

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Current Review Score: 9.5 (9.539)

Overview of Review Score

The Review Score of 9.5 (9.539) out of 10 for Lyle House Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.6 out of 5 from 14 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.9 out of 5 from 13 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.610 for Lyle House Care Home is calculated as follows: ( (119 Excellents x 5) + (30 Goods x 4) + (13 Satisfactorys x 3) + (2 Very Poors x 1) ) ÷ 164 Ratings = 4.61

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 4.929 Points relating to the number of positive Reviews for Lyle House Care Home is based on 13 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 70 registered maximum number of service users is 14. 13 Positive Reviews ÷ 14 = 0.929

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 14 May 2024

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

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Awards / Recognitions (11)

Meet the Team (2)

Jo

Jo Hack

Job Title: Home Manager

Jo Hack is our Home Manager at Lyle House Care Home. Jo is committed and passionate about getting to know each resident and their family individually in order to deliver the highest standards of care. She operates an open-door policy and welcomes families to have a chat.

Katelyn

Katelyn Escoto Coello

Job Title: Senior Customer Relations Manager

Katelyn is the Senior Customer Relations Manager here at Lyle House Care Home. Katelyn really loves getting to know the residents and their families and making Lyle House a home from home. She loves helping new residents settle in and seeing them flourish as they get to know the other residents.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Lyle House Care Home to verify any information. View our terms and conditions. Lyle House Care Home has an Enhanced Service - more info.