Rose Court

253 Lower Road, Rotherhithe, London SE8 5DN
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9.5 70 Reviews
  • Rose Court, London
Rose Court is located in Rotherhithe, London and is run by Agincare.

The home is purpose-built and is five minutes walk away from Southwark Park which has landscaped gardens and ornamental lakes.

Staff are caring and compassionate with respect and dignity at the heart of their care.

Their chefs prepare daily, nutritious meals with ingredients that are fresh and seasonal.
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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 64 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia

Facilities

  • Pet Friendly (or by arrangement)
  • Close to Local shops
  • Near Public Transport
  • Lift
  • Gardens
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room

Funding & Fees

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Person in charge

  • Tin Hla (Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes

Room Information

  • Single Rooms (64)
  • Single Rooms with Ensuite Wet Room (64)

Rose Court Reviews (70)

9.5

Rose Court has a Review Score of 9.5 (9.516) out of 10, based on 14 reviews in the last 2 years.
Over all time Rose Court has 70 reviews.

Overall Experience
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Reviewer Connection to Rose Court
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Total of 70, showing 41-60
Review from Colin P (Nephew of Resident) published on 19 November 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The carers, staff and management go out of their way to make sure our Aunts needs and health care are well catered for. During the lockdown, our Aunt had her 100th Birthday. The staff made a cake, there was balloons, bunting, music, also a card from the Queen. Including a chat via Zoom from the Mayor
giving congratulations to her on her 100th Birthday. Not being able to visit due to lockdown, Rose Court has set up Whatapp for family's to see and talk to family members. Thank you all at Rose Court for the way you care for our Aunt and all residents.
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Review from Salome P (Daughter of Resident) published on 24 June 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother came to Rose Court in November. She settled very quickly into the home. Because of dementia, she lost her ability to speak English and only spoke in her native language. The staff coped very well with understanding mum. They treated mum with respect, care and love. Mum often lost her balance
and after breaking her hip, the staff quickly adapted her care appropriately and her recovery was speedy. This place felt like a home away from home for mum and for the family. We cannot express how caring and loving all the staff are. We never doubted the level of care she was receiving. We visited every day and were always welcomed by the staff, often offering us the day’s delicious meals, which mum enjoyed.The staff made sure mum had her tablets and enough water to drink. Even after mum’s passing, of coronavirus in April, the care home threw her a birthday party, making cake and snacks for all the residents to celebrate her. Thank you everyone who cared for our mum at Rose Court.
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Review from P W (Niece of Resident) published on 15 June 2020 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Thank you for looking after my Aunty under difficult circumstances. It would be helpful if you could get an Ipad/Tablet so relatives can contact their loved ones.
Reply from Maheshwaree Aryan, Manager at Rose Court

Thank you for taking the time to review Rose Court and we are pleased that you are likely to recommend our home. Please could you contact us directly to discuss assisting you to keep in touch with your Aunty.

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Review from S B (Daughter of Resident) published on 6 December 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Our mum was in Rose Court for 4 months during that time she received superb care. All carers and staff were amazing. They were calm, considerate, patient, caring and treated her with dignity. True professionals. I cannot praise them enough. I would like to say publicly a huge thank you to them all.
Mum
has now moved to another home within the Anchor Group.
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Review from V A (Daughter of Resident) published on 11 October 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mother has lived in Rose Court for nearly 6 years. She has been treated with the best care and respect from all the staff. At times, it is very difficult for the staff I'm sure but never has any of the team been sharp with them. I have the utmost respect for all the staff and management.
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Review from P C (Daughter of Resident) published on 9 October 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mother is being looked after very well. The home is very clean, the staff are always happy when you walk in.
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Review from Patrick Brendan H (Son of Resident) published on 22 July 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
We the family agree the care, the carers and all involved are so very, very good.
Excellent all round.
Thank you
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Review from Julia F (Daughter of Resident) published on 16 July 2019 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Comfortable caring atmosphere and friendly staff.
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Review from Jacinta E (Daughter of Resident) published on 23 April 2019 Submitted via Postal Card • Report
Overall Experience 3.0 out of 5
I would like to see more ethnic food (diet) for my mother. Now that you have shuffled your staff I have observed a more positive attitude towards relatives with concerns raised.
I would state that Rose Court are taking concerns positively and improving the lives of their residents. My only observation
and this seems to now be very common is that a particular resident can be verbally oppressive to the other resident's lots of swear words and staff should intervene but this does not happen.
Reply from Maheshwaree Aryan, Manager at Rose Court

Thank you for taking the time to review Rose Court and we are pleased that you are likely to recommend us. We are also pleased that you rate our food and drink as excellent but will pass your comments regarding an ethnic diet to our kitchen staff. Our residents have a variety of complex and differing needs, where our staff endeavour to support each individual but would appreciate the opportunity to discuss your concerns with you.

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Review from Albert P (Resident) published on 16 April 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I'm receiving excellent service.
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Review from Gill A (Daughter of Resident) published on 16 April 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
One of the hardest decisions I've had to make for my mum, but the best.
Rose Court staff are friendly, helpful and professional. Great atmosphere and mum has settled in very well. It's the best I've seen my mum in a long time.
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Review from Erica F (Daughter of Resident) published on 16 April 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I've found the staff here to be helpful, approachable and very caring. Mum is helped to dress and is encouraged to leave her room. She has learnt how to use a zimmer frame and encouraged to participate in group activities she has her hair and nails done regularly. Any issues that occur are quickly rectified.
Rooms and general areas are very clean.
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Review from Angela S (Daughter of Resident) published on 16 April 2019 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I have no issues with staff, facilities. My mother receives very good care and I would be happy to recommend anyone who needed care support to Rose Court.
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Review from Kathleen D (Daughter of Resident) published on 20 March 2019 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Very helpful and kind to my Mum.
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Review from Mary-Jane A (Friend of Resident) published on 10 September 2018 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I have always been impressed by the efforts of the staff to engage residents in a variety of activities particularly the co-ordinators.
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Review from C B (Granddaughter of Resident) published on 2 July 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My grandpa had a great stay and was very well looked after. Always ready on time when required no matter how early the care team had to wake him up. Very nice and reliable staff. Friendly and caring.
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Review from Philip G (Nephew of Resident) published on 30 April 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The celebration of my aunt's 105th birthday was extremely well organised with staff and residents joining in enthusiastically. Many thanks to all the care home staff for caring for my aunt, with a special thanks to the team leader.
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Review from W F (Daughter of Resident) published on 21 March 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The staff are lovely and welcoming. My mother has settled in within a couple of days. She is so happy and loves her room.
She is a different woman since being at the care home. I would recommend this care home. It's the best decision we made for my mother.
Knowing that she's safe and being well looked
after.
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Review from Sean O (Son of Resident) published on 1 November 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I have been very satisfied with the care and attention my mother has received since her arrival. Her general health has stabilised and her overall attitude is much better, she seems happy and content.
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Review from Paul C (Son of Resident) published on 14 September 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Excellent care home. Seen such an improvement in my mother. Always looks clean and well.
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Current Review Score: 9.5 (9.516)

Overview of Review Score

The Review Score of 9.5 (9.516) out of 10 for Rose Court is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.5 out of 5 from 14 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 13 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.516 for Rose Court is calculated as follows: ( (119 Excellents x 5) + (30 Goods x 4) + (12 Very Poors x 1) ) ÷ 161 Ratings = 4.516
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Rose Court is based on 13 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 64 registered maximum number of service users is 12.8, which has been reached with 13 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 28 Jan 2025

Overall Requires improvement

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Requires improvement
  • Well-led Requires improvement
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (2)

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