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Care Provided by Chaston House
Primary Care Categories
- Older Person Care
- Dementia
- Physical Disability
Length of Stay
- Permanent Care
- Respite Care
Care Types Provided
- Residential Care
- Dementia Residential Care
- For a maximum of 11 Service Users
Dementia Care Types
- Mild Dementia
- Moderate Dementia
- Advanced/Complex Dementia
Other Care Provided
- Parkinson's Disease
- Stroke
- Palliative / End of Life Care
- Convalescent Care
- Day Care
Facilities
- Own Furniture if required
- Pet Friendly (or by arrangement)
- Smoking not permitted
- Close to Local shops
- Near Public Transport
- Minibus or other transport
- Stairlift
- Wheelchair Access
- Gardens
- Phone Point in own room
- Television point in own room
- Residents Internet Access
Funding & Fees
Weekly Charges per Person
Private funding is accepted for respite care only, not permanent care.
The price(s) shown are provided by the care home. Contact Chaston House for full pricing details and T&Cs.
Contact Chaston House to confirm what's included and get a personalised quote
Funding Types Accepted
- Self-Funding (Private)
- Local Authority with Top-up
- Local Authority
- NHS Continuing Healthcare (CHC)
Good to Know
Owner
- Chaston House Ltd
- Private Owned
Person in charge
- Charlotte Gibson (Director)
Local Authority / Social Services
Admission Information
- Ages 65+
Care Home Design/Build
- Purpose Built: No
- Last Refurbishment: 2011
Room Information
- Single Rooms (7)
- Couples/Companion Rooms (2)
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Chaston House Reviews (5)
8.5
Chaston House has a Review Score of 8.5 (8.455) out of 10, based on 1 reviews in the last 2 years.
Over all time Chaston House has 5 reviews.
Filter Reviews
Overall Experience
Date Published
Reviewer Connection to Chaston House
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Review from Janet S (Daughter of Resident) published on 30 September 2024 Submitted via Website•
Overall Experience
My dad was here for 4 months, I cannot thank them enough for the care he was given here right until the end of his life.
The staff are amazing, and it is more a home then a care home, I wouldn't hesitate to recommend here.
The staff are amazing, and it is more a home then a care home, I wouldn't hesitate to recommend here.
Thank you all.
My dad was here for 4 months, I cannot thank them enough for the care he was given here right until the end of his life.
The staff are amazing, and it is more a home then a care home, I wouldn't hesitate to recommend here.
The staff are amazing, and it is more a home then a care home, I wouldn't hesitate to recommend here.
Thank you all.
↩Reply from Charlotte Gibson, Company Director at Chaston House
Thank you. It was a pleasure to have cared for your dad.
Review from Vanessa R (Granddaughter of Resident) published on 1 March 2022 Submitted via Postal Card•
Overall Experience
They are caring, kind, always communicate with me about everything.
I felt they treated my gran as part of their family.
I felt they treated my gran as part of their family.
Thank you Chaston House Care Home.
They are caring, kind, always communicate with me about everything.
I felt they treated my gran as part of their family.
I felt they treated my gran as part of their family.
Thank you Chaston House Care Home.
Review from Piera A (Daughter of Resident) published on 2 February 2022 Submitted via Postal Card•
Overall Experience
The staff at Chaston House Care Home were all very welcoming and friendly. Being my mum's first respite visit, I was naturally very worried but the staff were all lovely. Mum had a great stay there and I was given regular updates on her wellbeing.
The house is clean and her bedroom cosy and...
The staff at Chaston House Care Home were all very welcoming and friendly. Being my mum's first respite visit, I was naturally very worried but the staff were all lovely. Mum had a great stay there and I was given regular updates on her wellbeing.
The house is clean and her bedroom cosy and comfortable. She was very well looked after. I'm already planning another stay there for her soon.
Review from J O (Friend of Resident) published on 18 March 2020 Submitted via Website•
Overall Experience
My elderly friend was in this care home for four years. She would not have got out for a few hours in four years, only I took her out.
They did not provide for her religious beliefs. I had to go to the local church and arrange for them to visit her. The priest said they did not know the care home...
My elderly friend was in this care home for four years. She would not have got out for a few hours in four years, only I took her out.
They did not provide for her religious beliefs. I had to go to the local church and arrange for them to visit her. The priest said they did not know the care home even though it has been there for years and only ten minutes drive from the church.
My friend was left with no dentures when they lost them for four years.
They didn't bring her to hospital appointments I had to bring her numerous times.
They sent her out with no walking stick one day I went to collect her.
My friend kept wishing God would take her when she was living there.
When I rang to speak to her on the phone they didn't turn on the speaker and she couldn't hear me talking she was shouting for help but no one came.
When she moved out they would not give back her T.V.
They did not provide for her religious beliefs. I had to go to the local church and arrange for them to visit her. The priest said they did not know the care home even though it has been there for years and only ten minutes drive from the church.
My friend was left with no dentures when they lost them for four years.
They didn't bring her to hospital appointments I had to bring her numerous times.
They sent her out with no walking stick one day I went to collect her.
My friend kept wishing God would take her when she was living there.
When I rang to speak to her on the phone they didn't turn on the speaker and she couldn't hear me talking she was shouting for help but no one came.
When she moved out they would not give back her T.V.
One toilet on the ground floor for 12 people. Which I had to use.
Review from Alan M (Son of Resident) published on 15 August 2018 Submitted via Postal Card•
Overall Experience
My mother has been a resident for over 4 years and feels she has been well cared for and looked after. I have met so many of the staff and management during this time and all care about the job they do. I am always kept informed of any important news concerning my mum and the care home generally....
My mother has been a resident for over 4 years and feels she has been well cared for and looked after. I have met so many of the staff and management during this time and all care about the job they do. I am always kept informed of any important news concerning my mum and the care home generally. The home is a house and has a homely feel and atmosphere.
Regulatory Rating
Care Quality Commission (CQC) Rating
Date: 21 June 2024Overall
Requires improvement
Requires improvement
- CaringGood
- EffectiveGood
- ResponsiveGood
- SafeRequires improvement
- Well-ledRequires improvement
Inspection ratings
We rate most services according to how safe, effective, caring, responsive and well-led they are, using four levels:
- Outstanding - The service is performing exceptionally well.
- Good - The service is performing well and meeting our expectations.
- Requires Improvement - The service isn't performing as well as it should and we have told the service how it must improve.
- Inadequate - The service is performing badly and we've taken action against the person or organisation that runs it.
- Not rated - we have not yet rated this area of the service, this is normally because the assessments we have carried out have been focused on other key questions.
Bed Vacancies
Please contact us for latest vacancies.
News (0) & Events (0)
News
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Upcoming Events
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Awards / Recognitions (0)
There are currently no awards/recognitions posted yet for Chaston House.
Accreditations
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Meet the Team (0)
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Frequently Asked Questions about Chaston House
What types of Care is Chaston House registered for?
Older Person Care, Dementia, Physical Disability are the registered (by the Care Quality Commission) categories of Care.
How many Rooms does Chaston House have?
There are 7 Single Rooms and 2 Couples/Companion Rooms.
What are the Facilities & Services at Chaston House?
Own Furniture if required, Pet Friendly (or by arrangement), Smoking not permitted, Close to Local shops, Near Public Transport, Minibus or other transport, Stairlift, Wheelchair Access, Gardens, Phone Point in own room, Television point in own room, Residents Internet Access are some of the Facilities & Services.
How far is Chaston House to the centre of London?
5.1 mile(s) as the crow flies, distance by road may be significantly further.
Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Chaston House to verify any information. View our terms and conditions. Chaston House has a Basic Service -what a Basic Service includes.