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Elmstead Care Home

104 Elmstead Lane, Chislehurst, London BR7 5EL
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She's been a resident since 2017 and has been very happy here since day oneCheryl M(Daughter of Resident/Service User)
Elmstead Care Home, Chislehurst
Excellent food. Caring staff, many who have been with Elmstead for many years.A S(Sister-in-law of Resident/Service User)
Elmstead Care Home, Chislehurst
We feel we have found the ideal location for a single gentleman who was becoming lonely.Brian F(Nephew of Resident/Service User)
Elmstead Care Home, Chislehurst

Elmstead is a 40-bedded residential home which includes a 12 bedded safe environment for residential dementia care, welcoming both long and short-term stays.

The home has good transport links with a regular bus route going to Bromley and Eltham stopping directly outside the home, local train station going into London only a short walk away and, not to mention easy access to the A20.

Elmstead has four comfortable lounges that are ideal...  

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Care Provided by Elmstead Care Home

Primary Care Categories

  • Older Person Care
  • Dementia

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 41 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia

Other Care Provided

  • Convalescent Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Close to Local shops
  • Near Public Transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Residents Kitchenette
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

Type of carePermanentRespite
Residential CareFrom £1,365From £1,500
Residential Dementia CareFrom £1,415From £1,555

Pricing is subject to an assessment of care needs and the room chosen. There’s no need for your loved one to have Bupa health insurance, our Care Home is open to everyone.

***Between 10th June and 20th September 2026 we are running a '3 weeks for the price of 2' pricing promotion. This is for self funding residents only, subject to availability and dependent on a care needs assessment at the time of booking. T&Cs available on request.***

Please contact us for more information.

Contact Elmstead Care Home to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self-Funding (Private)
  • Local Authority with Top-up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Group / Owner

Person in charge

  • Lisa Chambers (Home Manager)

Local Authority / Social Services

Admission Information

  • Mixed (no single-gender units)
  • Ages 40+

Care Home Design/Build

  • Purpose Built: No
  • Number of floors: 3

Room Information

  • Single Rooms (41)

Visiting

  • We’re a short drive off the A20 and just down the road from Elmstead Woods. From there, you can catch regular trains to and from Central London.

Parking

  • Onsite parking available.

Elmstead Care Home Reviews (91)

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9.7

Elmstead Care Home has a Review Score of 9.7 (9.744) out of 10, based on 17 reviews in the last 2 years. Over all time Elmstead Care Home has 91 reviews.

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Showing 91 reviews matching selected criteria
Review from J M (Daughter of Resident) published on 8 June 2021 Submitted via Website
Overall Experience

My mother has only been at Elmstead for a short time, but the difference this has made to her has been amazing. Mum is settling in far quicker than I imagined and is very happy. She is enthusiastically joining in the many activities on offer and is beginning to build relationships with the wonderful staff team. Everyone I have dealt with has been very compassionate and extremely professional. I cannot recommend Elmstead highly enough and can only thank them for the kindness, care and support they have shown.

Reply from Alison Horridge, Customer Advisor on behalf of the team at Elmstead Care Home

Thank you for your lovely review. We are glad to hear the transition has been easier than you expected and that Mum is feeling settled and happy in our care already. It is always so nice to hear words like compassionate and professional used to describe our staff. Thank you again.

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Review from Nicola O (Daughter of Resident) published on 25 May 2021 Submitted via Website
Overall Experience

There are not enough words to express our love and gratitude you gave to mum, my brother and myself during her time at Elmstead. Entrusting the care of someone you love to others is a very difficult decision to make. From the moment you walk into Elmstead, you feel the love and the warmth all around you. All your worries are forgotten as you are drawn in by a team of wonderful people. The team, where do you begin? They are all exceptional in every possible way, from carers, entertainment, domestic, kitchen, maintenance to management. Nothing is ever too much trouble; they truly went above and beyond to ensure that mums time spent at Elmstead was happy, never a dull moment, you name it they did it. As a family, we have had some amazing times and some sad times. Everyone pulls together to support you when needed, always going that extra mile. What more could a family wish for? Knowing that when you leave your loved one, they are always in safe hands.

Reply from Alison Horridge, Customer Advisor on behalf of the team at Elmstead Care Home

Thank you for your lovely review. It is always nice to hear from family members feeling like their loved one is well cared for and is looked after with warmth and compassion. That you use words like "exceptional" to describe the care is so lovely, we will certainly pass your kind words on to the whole team. Thank you for trusting us to look after your Mum.

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Review from Monica H (Niece of Resident) published on 14 April 2021 Submitted via Website
Overall Experience

The staff have been overwhelmingly supportive. Nothing is too much of 'an ask'. For example, on Easter Sunday (a non - visiting day) the staff were happy to take Easter cards and presents to my relative and to alert him that I was standing in the car park where he could see me and we could wave to each other. This was incredibly important to us as a family as it was the first Easter that we have not been able to meet and celebrate Easter together. I phone the home on a regular basis and my calls are answered in a timely and efficient manner. As the delegated family visitor I enjoy time with my uncle and really appreciate the swift and efficient process of completing the lateral flow testing before my visit can commence.

Reply from Melanie Cope, Customer Service Adviser at Elmstead Care Home

Thank you for taking your time to leave us such a lovely review. We are so glad that you feel nothing is too much of an ask, as we always endeavour for this to be the case! We are so glad to hear you got to see/wave to your loved one at Easter and are happy with the communications your receiving. We will be sure to pass your lovely words on to the relevant people.

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Review from M H (Nephew of Resident) published on 12 April 2021 Submitted via Postal Card
Overall Experience

Going into a care home is never is, but particularly during the pandemic, staff at Elmstead were very understanding, helpful and provided reassurance for myself and their new resident. Excellent attitudes, with the result, my aunt settled in without difficulty.

Reply from Penelope Kudelnitzky, Customer Service Adviser at Elmstead Care Home

Thank you for taking the time out to write your review, and thank you for your understanding during such a difficult time. We appreciate it is very hard not being able to see your loved one for such a long time. I hope your Aunt has now settled in well and that you are now reassured she is getting...  

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Review from C H (Friend of Resident) published on 12 April 2021 Submitted via Postal Card
Overall Experience

Resident always kept clean, tidy, happy. Staff always very helpful.

Reply from Penelope Kudelnitzky, Customer Service Adviser at Elmstead Care Home

Thank you for taking the time to leave your review. We have genuine regard for all our resident's health and well being. It is always nice to hear from family members feeling like their loved one is cared for, looked after and are happy. If there is anything else that we can help with, please just ask.

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Review from Kerry G (Granddaughter of Resident) published on 31 March 2021 Submitted via Website
Overall Experience

Absolutely amazing! Our nan has been residing at Elmstead for a while now. They give full support for families and their residents. Have done their best through these terrible times we are all experiencing. A BIG thank you to all.

Reply from Alison Horridge, Customer Advisor on behalf of the team at Elmstead Care Home

Thank you for your review. We are so glad you have felt supported through what has been a very difficult time.

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Review from Jane W (Daughter of Resident) published on 4 March 2021 Submitted via Website
Overall Experience

I cannot speak highly enough of this home. Mum had a really bad time before going to Elmstead but she is so happy there. The staff are amazing nothing is too much trouble. Mum is like a new woman, she is so well cared for.

Reply from Alison Horridge, Customer Advisor on behalf of the team at Elmstead Care Home

Thank you for your feedback. We are so happy to hear your Mum is feeling 'like a new woman' in our care.

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Review from Tessa E (Daughter of Resident) published on 4 March 2021 Submitted via Website
Overall Experience

Elmstead has been home to my Step-Father for the past year. I can not be more grateful to the staff for the genuine care and love they not only give him but to my family. I know he is in the best place for his needs and even through his dementia, he enjoys his activities and especially the food. This home can not be faulted and if you are thinking of sending a loved one, I highly recommend it.

Reply from Alison Horridge, Customer Advisor on behalf of the team at Elmstead Care Home

Thank you for your kind review. It is lovely to know your whole family feels supported and cared for by the team. I will pass your kind words on.

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Review from Nicholas H (Grandson of Resident) published on 11 February 2021 Submitted via Website
Overall Experience

Maintained video calls. Prior to Covid, visitation was easy and good home. Friendly staff and not been any issues. Managed safety to the best of my knowledge well, with Covid. Hopefully, visitation opens again when safe.

Reply from Alison Horridge, Customer Advisor on behalf of the team at Elmstead Care Home

Thank you for taking the time to leave us a review. We are glad to know you feel your family member is safe in our care. Thanks again and we hope to be able to welcome you for visits again soon.

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Review from Linda O (Wife of Resident) published on 11 February 2021 Submitted via Website
Overall Experience

When initially I realised that I would need to find a care home for my husband I felt totally overwhelmed with what seemed the awfulness of the situation. Yet from my very first telephone call to the Manager at Elmstead, I could not have felt more supported. The staff are totally amazing and throughout all of the difficulties that Covid has inflicted on the country, they have remained cheerful, creative and upbeat. They have obviously not been able to have their usual entertainers go into the Home but have still managed to organise fun activities to occupy the Residents. The care that my husband receives could not be better in any way. He certainly enjoys the selection of great home-cooked food. Many of the staff have worked together over several years and this shines through. They truly are a great team and I cannot say thank you enough for all that you continue to do to make our lives as positive as possible by keeping us connected and supporting me as well as my husband!

Reply from Alison Horridge, Customer Advisor on behalf of the team at Elmstead Care Home

Thank you for taking the time to leave us this review. We are so happy to hear about the care you feel you have been given by everyone at Elmstead. Thank you again and we look forward to being able to keep supporting you both going forward.

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Review from Janice S (Niece of Resident) published on 20 January 2021 Submitted via Website
Overall Experience

My aunt has lived in the home for almost four years now. She settled in very easily as the staff are so friendly and caring. She loves the food and her room is kept immaculate. When we could visit, I was always made welcome and sometimes joined in with activities, which was lovely. The staff also make a fuss of my aunt on her birthday which she enjoys. The staff have been working so hard, especially during this pandemic. I really appreciate everything they do now that we can’t visit. The staff keep me updated and even help me to see her via video call. We couldn’t have found a better place for her to live. She is so well looked after.

Reply from Greta Narbutaityte, Customer Advisor on behalf of the team at Elmstead Care Home
We are very happy to hear you can feel at ease with your aunt in our care.

Thank you for the kind words.

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Review from Sharon W (Daughter of Resident) published on 7 October 2020 Submitted via Postal Card
Overall Experience

Not being able to visit my mum "normally" has been incredibly difficult. Knowing she is being cared for by the Elmstead family is so comforting. The staff Facetime me and the outside visits are being organised well. They have been absolutely fantastic during the lockdown and I honestly could not want for my mum to be in a better place. Thank you to everyone at Elmstead.

Reply from Stephen Rondel, Customer Advisor on behalf of the team at Elmstead Care Home

Thank you for taking the time to leave your review. We are glad to help you and your family through such a difficult time.

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Review from Lenny W (Grandson of Resident) published on 7 October 2020 Submitted via Postal Card
Overall Experience

Every time I have been to visit my Nan, all the staff have been very welcoming and nice to talk to. All of the residents seem to be very well looked after and happy. The home itself is always very well presented and clean.

Reply from Stephen Rondel, Customer Advisor on behalf of the team at Elmstead Care Home

Thank you for your feedback. We really appreciate you taking the time to leave us such lovely comments.

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Review from C W (Granddaughter of Resident) published on 2 October 2020 Submitted via Postal Card
Overall Experience

All staff at Elmstead are always kind and chatty to our family and Nan, she is so well looked after. We have missed her so much during the pandemic but she couldn't have been in better hands, they treat her so well and we are very happy.

Reply from Emily Wilson, Customer Advisor on behalf of the team at Elmstead Care Home

Thank you for trusting us with your Nan's care, we are so pleased to hear that you are happy with the care we are providing. Thank you for leaving us a lovely feedback.

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Review from S P (Sister of Resident) published on 3 June 2020 Submitted via Postal Card
Overall Experience
I have nothing but praise for the staff working at Elmstead Care Home because they really do care and the feeling in the home whenever a visit is made, is of a caring family.

Many of them have worked together for several years and some members have left to further their careers, but have returned because they enjoyed so much caring for the residents and their colleagues. Although it is not a dementia home, in my opinion, there are a high number of residents who are in different stages of senility/dementia and the staff make every effort to understand the needs of each resident. Generally, the atmosphere is of a laid back happy group of residents and staff alike, getting on with each other and residents being allowed to do what they want, within reason.

Reply from Greta Narbutaityte, Customer Adviser at Elmstead Care Home

We deeply appreciate the feedback of our residents and their families. Thank you for taking the time to leave such kind words for us.

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Review from S C (Friend of Resident) published on 2 June 2020 Submitted via Postal Card
Overall Experience

My friend has been at Elmstead for the last 3 months. He had never been to a care home before. I was apprehensive to start with, however, he connected so well with the staff, even at his assessment and when he got to the home the staff settled him in so well. On visiting him he not only looked 5 years younger, clean, tidy, well-groomed and happy. He loves the food and was mixing with other residents and activities. During the last 8 weeks, my contact has been through the staff who have been fantastic. It is the best for him and his family and myself we cannot thank them enough.

Reply from Greta Narbutaityte, Customer Adviser at Elmstead Care Home

Thank you for trusting us with your friend's care. We really appreciate the kind words.

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Review from Lisa W (Daughter of Resident) published on 26 May 2020 Submitted via Postal Card
Overall Experience

My mother has been in Elmstead Care Home for almost a year and is very happy. The carers are wonderful and I have peace of mind knowing that my mum is in good hands. During the Covid Pandemic they have arranged for me to video call my mum regularly and keep me updated with photos and videos, which has made a difficult time so much easier. The home is always clean and they provide activities and organise regular social events which friends and family can attend.

Reply from Greta Narbutaityte, Customer Adviser at Elmstead Care Home

It is always nice to hear from family members feeling like their loved one is cared for and looked after. Thank you for your kind comments.

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Review from T W (Granddaughter of Resident) published on 26 May 2020 Submitted via Postal Card
Overall Experience

Whenever I visit my nan she's always happy and well presented. The carers are very friendly and helpful and the home and my nan's room is always clean. The food is of a high standard and the portions are generous. The carers send us photos and let us videocall on their personal mobiles which has been fantastic during the Covid 19 Pandemic.

Reply from Greta Narbutaityte, Customer Adviser at Elmstead Care Home

Thank you for trusting us with your nan's care needs. We really appreciate the kind words.

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Review from Steve W (Son of Resident) published on 21 May 2020 Submitted via Postal Card
Overall Experience

We are extremely impressed by every aspect of this care home. The staff are conscientious, caring, friendly and professional. They go the extra mile in their support of the residents. We have total trust and confidence in them.

Reply from Greta Narbutaityte, Customer Adviser at Elmstead Care Home

Thank you for your kind words. It is always nice to hear from family members feeling like their loved one is cared for and looked after.

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Review from Linda M (Daughter of Resident) published on 14 May 2020 Submitted via Postal Card
Overall Experience

Since my father has been living in Elmstead Care Home he has settled in well. I have no doubt that after researching and visiting several care homes, we chose the best care home for him. The staff are happy, friendly, caring and supportive. They always contact me if there are any problems and reassure me that he is ok. As a possible area for improvement, I have noticed that entries put into the diary about my father have not always been communicated to other staff.

Reply from Greta Narbutaityte, Customer Adviser at Elmstead Care Home

Thank you for trusting us with your fathers care. We will discuss your feedback with the home’s manager to help us continually improve our service.

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Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 14 January 2022
Overall
Good
  • CaringGood
  • EffectiveGood
  • ResponsiveOutstanding
  • SafeGood
  • Well-ledGood
Care Quality Commission is responsible for the registration and inspection of social care services in England.View Latest Report

Bed Vacancies

1 Bed Vacancy

Posted: 06 September 2026

All our rooms are different sizes with tasteful neutral decor. They are light and airy and some have garden views. Each room has ample storage in light oak and a comfortable arm chair for you to relax in.

News (1) & Events (0)

News
  • 10 Sep 2026

    Residents and staff at Elmstead Bupa Care Home have unveiled Grandpa Bear, a stunning five-foot tall wooden bear carving, which has now taken pride of place at the front of...

Upcoming Events

There are no upcoming events for Elmstead Care Home.

Awards / Recognitions (9)

  • 30 Jan 2026Recipient: Bupa Care Homes
  • 31 Jan 2025Recipient: Bupa Care Homes
  • 28 Feb 2023Recipient: Bupa Care Homes

Accreditations

There are no accreditations posted yet for Elmstead Care Home.

Meet the Team (0)

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