Elmstead Care Home

104 Elmstead Lane, Chislehurst BR7 5EL
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9.8 85 Reviews
  • Elmstead Care Home, Chislehurst
Elmstead is a 40-bedded residential home which includes a 12 bedded safe environment for residential dementia care, welcoming both long and short-term stays.

The home has good transport links with a regular bus route going to Bromley and Eltham stopping directly outside the home, local train station going into London only a short walk away and, not to mention easy access to the A20.

Elmstead has four comfortable lounges that are ideal for socialising, relaxing or welcoming visitors. Other facilities include an onsite hairdressing salon and well-maintained gardens that include spacious patio areas, summer house and pond. The home also has visiting chiropodists, opticians and dentists (arrangement by appointment when needed).

The chef takes a personal approach to diet, and meals are catered to individual tastes. There are always cold snacks and alternatives available throughout the day.

There’s a real sense of community at the home. The staff work to discover what residents enjoy doing and the home's social calendar is organised around those interests.

Having its own large activities room and dedicated activities team, allows Elmstead to offer a seven-day activities programme. From weekly breakfast club, baking clubs, live entertainment, school half-term family days which involve children from the local community, craft mornings with the local nursery, movement to music and visiting animals to name a few, there is always something going on.

So whether your loved one already has a hobby or would like to take up a new one, there are lots of exciting activities to get involved in.

Follow the home on Facebook to find out more about the great things that go on. Search 'Bupa UK Elmstead Care Home'.
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Care Provided by Elmstead Care Home

Primary Care Categories

  • Older Person Care
  • Dementia

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 41 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia

Other Care Provided

  • Convalescent Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Close to Local shops
  • Near Public Transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Residents Kitchenette
  • Television point in own room
  • Residents Internet Access

Funding & Fees What's included?

Weekly Charges per Person

  • Self-Funded Residential Care: from £1315
  • Self-Funded Residential Dementia Care: from £1365
  • RESPITE Self-Funded Residential Care: from £1445
  • RESPITE Self-Funded Residential Dementia Care: from £1500

Pricing is subject to an assessment of care needs and the room chosen. There’s no need for your loved one to have Bupa health insurance, our Care Home is open to everyone. Please contact for more information.

These prices are only a guideline, please contact Elmstead Care Home to find out the exact price for your requirements.

Contact Elmstead Care Home to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Contact Elmstead Care Home to confirm what's included and get a personalised quote:

Good to Know

Group/Owner

Person in Charge

  • Emma Staples (Home Manager)

Local Authority / Social Services

Admission Information

  • Mixed (no single-gender units)
  • Ages 40+

Care Home Design/Build

  • Purpose Built: No
  • Number of floors: 3

Room Information

  • Single Rooms (41)
  • Couples/Companion Rooms (0)

Visiting

  • We’re a short drive off the A20 and just down the road from Elmstead Woods. From there, you can catch regular trains to and from Central London.

Parking

  • Onsite parking available.

Elmstead Care Home Reviews (85)

9.8

Elmstead Care Home has a Review Score of 9.8 (9.751) out of 10, based on 16 reviews in the last 2 years.
Over all time Elmstead Care Home has 85 reviews.

Overall Experience
  • 70
  • 14
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Date Published
  • 85
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Reviewer Connection to Elmstead Care Home
  • 29
  • 9
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  • 4
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Total of 85, showing 1-20
Review from B H (Daughter of Resident) published on 26 January 2026 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Wonderful! All staff at Elmstead are professional and knowledgeable, but above all, caring. They take a lot of time understanding my mother's needs and really have empathy for her character and subtle ways as her dementia progresses. The relief for me of her being now safe and cared for is palpable.
They keep constant contact with me and the family. So happy mum is at Elmstead.
Reply from Alison Horridge, Customer Advisor on behalf of the team at Elmstead Care HomeThank you for your lovely review. It is great to hear that you feel you can relax knowing your Mum is safe and well cared for in our home. Thank you again for choosing Elmstead.
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Review from Victor J (Resident) published on 15 January 2026 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I like it very much here at Elmsted Care home, it has very pleasant staff and the food is very pleasant.
Reply from Fran Donno, Customer Service Adviser at Elmstead Care HomeWe appreciate you sharing your experience with our home. We are pleased to hear that you are enjoying your stay at Elmstead Care Home. We are delighted to hear that our team have made a difference to your experience and we hope to continue providing you with the best possible care.
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Review from Linda B (Daughter of Resident) published on 15 January 2026 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My dad couldn't be in a better home. My dad is well cared for. Staff are very nice and show much kindness to my father.
My dad has lived at Elmstead since 2019.
Reply from Fran Donno, Customer Service Adviser at Elmstead Care HomeWe appreciate you sharing your experience with our home. It is wonderful to hear that your Dad is being looked after and cared for well at Elmstead Care Home. Providing peace of mind for families is one of our top priorities, so your words mean a lot. We're committed to continuing to support you and your family in every way we can.
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Review from Audrey M (Resident) published on 15 January 2026 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Made to feel very welcome, introduced to all staff and other residents.
Encouraged to join in all activities and suggest new activities. Food requirements taken into consideration. Never had any requests that are reasonable turned down. Nothing is too much trouble for anyone.
Reply from Fran Donno, Customer Service Adviser at Elmstead Care HomeWe're so grateful that you've taken the time to share your thoughts. We are so pleased to hear that you are enjoying your stay at Elmstead Care Home. We want our home to feel like a community, and it's wonderful to hear that you feel a part of it. Please don't hesitate to reach out if there's anything more we can do.
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Review from Allen S (Son of Resident) published on 5 January 2026 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
On each visit to my mother, every member of staff are very friendly, caring and informative. What a great bunch of human beings. We think the world of them and you are very lucky. Please treat them well.
Reply from David Mclean, Customer Service Adviser at Elmstead Care HomeYour feedback means a lot to us and the team at Elmstead Care Home. We are proud to have such a compassionate team and we're glad this has shone though in your experience. We're committed to continuing to support you and your family in every way we can.
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Review from Julie J (Daughter of Resident) published on 30 October 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I cannot endorse Elmstead Care Home enough. Mum spent the last 4 years of her life with deteriorating dementia, and at all times they treated her with care, respect and love. The last few months, especially, they went the extra mile to keep her in their care when she was very poorly, to ensure her comfort
and happiness, as well as our own relief as a family. Thank you from the bottom of my heart for everything you have done.
Reply from David Mclean, Customer Service Adviser at Elmstead Care HomeWe appreciate you sharing your experience with our home. Your feedback means a lot to us and the team at Elmstead Care Home and we are sorry for you loss. We are glad to help you and your family through such a difficult time. Hearing that our care has made a difference to you and your family is truly rewarding. Thank you for recognizing the care and dedication of our team. Hopefully you will go away from this feeling like your Mum received the best possible care.
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Review from Hayley J (Daughter of Resident) published on 21 July 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Mum was at Elmstead since October 2024, I genuinely could not have asked for a better place for her. All of the staff, no matter their role, have been kind, supportive and respectful of mum all whilst allowing her to be herself and flourish (which is hard with progressing dementia). Without exception,
everyone treated my mum as if she were their family member. I just wished she'd had longer there. I was very wary of mum joining a home permanently, but I really needn't have worried. The home manager and the team are truly amazing.
Reply from Lisa Henderson, Customer Care Advisor at Elmstead Care HomeThank you for your lovely review. We are saddened to hear about your loss. It is always nice to hear words like "Kind" and "Supportive" being used to describe our Staff. Hopefully you will go away from this feeling like your loved one received the best possible care. We will certainly pass your comments on to the manager.
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Review from Gillian P (Daughter of Resident) published on 18 July 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
This is an excellent care home. The staff really get to know the personalities of all the residents, which enables a good rapport. They also get to know the relatives and always provide a warm welcome. This makes for a very friendly atmosphere and it's always a pleasure to visit. The care provided
is second to none and regular updates are always provided. It was a very sad/emotional day when the time came for a move to a nursing home - not only for me but the staff as well! To all the staff - thank you for everything that you have done over the last 7 years or so.
Reply from David Mclean, Customer Service Adviser at Elmstead Care HomeThank you for taking the time to leave your kind words. We are happy to hear you feel like a part of our Elmstead family and it is always nice to hear words like "the care is second to none" being used to describe our care. We hope to continue providing your loved one with the best possible care and we look forward to seeing you again soon.
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Review from Alan M (Son of Resident) published on 8 July 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The staff and management at Elmstead are to be commended on providing excellent care for the residents. Since my mother has been at the home, I have always found the staff friendly and engaging. They always take time to talk to residents and visitors and the fact that they are a stable team with many
long-serving members means that there is a consistent level of care which is beneficial to the residents. I would have no hesitation in recommending the home to others based on the care shown to the residents.
Reply from Lisa Henderson, Customer Care Advisor at Elmstead Care HomeThank you for your lovely review. We are very happy to hear you can feel at ease with your Mother in our care. It is always nice to hear words like "Friendly" and "Engaging" being used to describe our Staff. We hope to continue providing your Mother with the best possible care. We will certainly pass your comments on to the manager.
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Review from M G (Relative of Resident) published on 12 November 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I visited a relative for the first time last week and was very pleased to see how lovely the decor and surroundings are. The care home smelled fresh and clean and everything looked spotless. I can see there are lots of activities and a nice garden - just wish my relative would take advantage of these
but I know the staff and the family are all trying to encourage her.
Reply from Maria Ricketts, Customer Care Adviser at Elmstead Care HomeThank you for your kind words. We are glad to help you and your family through such a difficult time. We are very happy to hear you can feel at ease with your relative in our care. We hope to continue providing your loved one with the best possible care.
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Review from B D (Respite Resident) published on 19 September 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
There is no better place than one's own home but having to stay at Elmstead has been made a whole lot easier because of the staff. The carers here are top-class (excellent).
Reply from Fran Donno, Customer Service Adviser at Elmstead Care HomeWe appreciate you taking the time to leave us your kind response. We are so pleased to hear that you feel comfortable and happy at Elmstead Care Home. It is wonderful to know that you are impressed with the high standards of care provided by our "Excellent" staff. Thank you for choosing Elmstead Care Home for your stay.
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Review from L A (Daughter-in-law of Resident) published on 12 August 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My father-in-law moved into Elstead Care Home from the hospital. The staff are all very helpful and caring. Nothing is too much trouble for us as a family. It now gives us our time as we know dad is being well cared for and is safe.
Reply from Rosie Smith, Customer Advisor at Elmstead Care HomeHello and thank you for leaving a lovely review for the team at Elmstead Care Home. It is always great to hear words such as "helpful" and "caring" used to describe our staff. We are so pleased that your father-in-law has settled in well and that you now have peace of mind knowing he is safe and well cared for. Thank you again and best wishes.
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Review from C D (Respite Resident) published on 24 June 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I came for a respite stay and received the best care from everyone.
Reply from Maria Ricketts, Customer Care Adviser at Elmstead Care HomeThank you for your feedback. We are Happy you enjoyed your stay. Thank you for choosing Elmstead Care Home for your stay.
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Review from F D (Daughter of Resident) published on 24 June 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Really lovely care home. Mum stayed while I went on holiday, she was recovering from hip surgery and I wheeled her in, when I returned to collect her she was walking with a stick. I was amazed. Wonderful place with wonderful staff.
Reply from Maria Ricketts, Customer Care Adviser at Elmstead Care HomeThank you for your lovely review. It is always nice to hear words like "Wonderful Place" and "Wonderful staff" being used to describe our care. Thank you for choosing Elmstead Care Home for your stay.
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Review from Linda K (Sister of Resident) published on 10 May 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I am very impressed with Elmstead Care Home. My brother is always very happy when I visit him. It is always lovely and clean too. There are plenty of activities and the occasional entertainment for the residents to enjoy. I cannot fault the staff, they are all very caring as well as management. Overall,
a great home.
Reply from Maria Ricketts, Customer Care Adviser at Elmstead Care HomeThank you for your lovely review. We are very happy to hear you can feel at ease with your brother in our care. It is always nice to hear words like lovely and caring being used to describe our staff. Please let us know if there is anything we can do to make your brother's stay as comfortable as possible.
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Review from Julie J (Daughter of Resident) published on 14 March 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
Elmstead Care Home is an outstanding home with wonderfully, caring staff. The home itself is really cosy and welcoming, and always spotlessly clean; I always loved visiting. The carers are fantastic, and always treated my mum with kindness and dignity. They go out of their way to get to know the residents
and their families really well; they become like extended family. There is a really good range of activities, as well as different rooms for the residents to enjoy, such as the lounges, cafe, activity room, hairdressing salon, two gardens and a beautiful summer house. The food is a very high standard. My mum was incredibly happy here, and I am forever grateful to all the staff who took such wonderful care of her.
Reply from Grace Langfield, Customer Service Adviser at Elmstead Care HomeThank you for taking the time to leave your lovely review. We are so pleased to hear you found our home so "cosy" and the care of the staff "fantastic"; it's nice to know you feel like a part of our Elmstead family. We will certainly pass your comments on to the manager and hope you can go away from this feeling like your Mum received the best possible care.
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Review from Elixabeth R (Daughter of Resident) published on 23 January 2024 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I feel my dad is being looked after. He is eating well and I feel he is relaxed. The staff are friendly and caring.
Reply from Eden Tomlinson, Customer Service Adviser at Elmstead Care HomeThank you for your kind words. We are very happy to hear you can feel at ease with your dad in our care. We hope to continue providing him with the best possible care.
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Review from W R (Son-in-law of Resident) published on 23 January 2024 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
It always seems to be efficient and calm. Good relationships with residents and the staff, good housekeeping, always looks clean and well-kept. The food always looks appetising.
Reply from Eden Tomlinson, Customer Service Adviser at Elmstead Care HomeThank you for taking the time to leave your review. It is always nice to hear from family members feeling like their loved one is cared for and looked after. Please let us know if there is anything we can do to make your loved ones stay as comfortable as possible.
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Review from Allen S (Son of Resident) published on 17 January 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mother was admitted into the home during the Summer of 2023. Every member of staff made the experience of her going in a very easy transition. Since then, again all staff have taken care of her every need with care and love. The food and activities are of a very high quality. We would always recommend
this home to friends and family who may need this facility for their elderly relatives.
Reply from Eden Tomlinson, Customer Service Adviser at Elmstead Care HomeThank you for your kind words, We are very happy to hear you can feel at ease with your Mother in our care. Please let us know if there is anything we can do to make her stay as comfortable as possible.
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Review from Jane D (Daughter-in-law of Resident) published on 17 January 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Very friendly staff, makes you feel very welcome. Nothing is too much trouble. Residents are treated very well. Quick to sort out illnesses ie doctors called and support given.
Reply from Eden Tomlinson, Customer Service Adviser at Elmstead Care HomeThank you for taking the time to leave your review. It is always nice to hear from family members feeling like their loved one is cared for and looked after. We hope to continue providing your loved one with the best possible care.
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Current Review Score: 9.8 (9.751)

Overview of Review Score

The Review Score of 9.8 (9.751) out of 10 for Elmstead Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.9 out of 5 from 16 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 4.9 out of 5 from 16 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.851 for Elmstead Care Home is calculated as follows: ( (165 Excellents x 5) + (18 Goods x 4) + (5 Satisfactorys x 3) ) ÷ 188 Ratings = 4.851
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 4.9 Points relating to the number of positive Reviews for Elmstead Care Home is based on 16 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 20 Positive Reviews in the last 24 months; 3 points for the first Positive Review, 0.125 Points for each of the next four Positive Reviews, 0.05 Points for the next five Positive Reviews, and finally 0.025 Points for the next ten Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.050, 7th = 0.050, 8th = 0.050, 9th = 0.050, 10th = 0.050, 11th = 0.025, 12th = 0.025, 13th = 0.025, 14th = 0.025, 15th = 0.025, 16th = 0.025, 17th = 0.025, 18th = 0.025, 19th = 0.025, 20th = 0.025) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.05 + 0.05 + 0.05 + 0.05 + 0.05 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 = 3.9
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 41 registered maximum number of service users is 8.2, which has been reached with 16 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 14 Jan 2022

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Outstanding
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

1 Bed Vacancy

Posted: 27 Jan 2026

All our rooms are different sizes with tasteful neutral decor. They are light and airy and some have garden views. Each room has ample storage in light oak and a comfortable arm chair for you to relax in.

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Awards / Recognitions (8)

Meet the Team (0)

There are no team members posted.

Frequently Asked Questions about Elmstead Care Home

What types of Care is Elmstead Care Home registered for?

Older Person Care & Dementia are the registered (by the Care Quality Commission) categories of Care.

How many Rooms does Elmstead Care Home have?

There are 41 Single Rooms.

What are the Facilities & Services at Elmstead Care Home?

Own Furniture if required, Pet Friendly (or by arrangement), Close to Local shops, Near Public Transport, Lift, Wheelchair Access, Gardens, Residents Kitchenette, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Elmstead Care Home to the centre of Chislehurst?

1.4 mile(s) as the crow flies, distance by road may be significantly further.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Elmstead Care Home to verify any information. View our terms and conditions. Elmstead Care Home has an Enhanced Service - more info.