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Elmstead Care Home

104 Elmstead Lane, Chislehurst, London BR7 5EL
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She's been a resident since 2017 and has been very happy here since day oneCheryl M(Daughter of Resident/Service User)
Elmstead Care Home, Chislehurst
Excellent food. Caring staff, many who have been with Elmstead for many years.A S(Sister-in-law of Resident/Service User)
Elmstead Care Home, Chislehurst
We feel we have found the ideal location for a single gentleman who was becoming lonely.Brian F(Nephew of Resident/Service User)
Elmstead Care Home, Chislehurst

Elmstead is a 40-bedded residential home which includes a 12 bedded safe environment for residential dementia care, welcoming both long and short-term stays.

The home has good transport links with a regular bus route going to Bromley and Eltham stopping directly outside the home, local train station going into London only a short walk away and, not to mention easy access to the A20.

Elmstead has four comfortable lounges that are ideal...  

Care Provided by Elmstead Care Home

Primary Care Categories

  • Older Person Care
  • Dementia

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 41 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia

Other Care Provided

  • Convalescent Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Close to Local shops
  • Near Public Transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Residents Kitchenette
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

Type of carePermanentRespite
Residential CareFrom £1,365From £1,500
Residential Dementia CareFrom £1,415From £1,555

Pricing is subject to an assessment of care needs and the room chosen. There’s no need for your loved one to have Bupa health insurance, our Care Home is open to everyone.

***Between 10th June and 20th September 2026 we are running a '3 weeks for the price of 2' pricing promotion. This is for self funding residents only, subject to availability and dependent on a care needs assessment at the time of booking. T&Cs available on request.***

Please contact us for more information.

Contact Elmstead Care Home to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self-Funding (Private)
  • Local Authority with Top-up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Group / Owner

Person in charge

  • Emma Staples(Home Manager)

Local Authority / Social Services

Admission Information

  • Mixed (no single-gender units)
  • Ages 40+

Care Home Design/Build

  • Purpose Built: No
  • Number of floors: 3

Room Information

  • Single Rooms (41)

Visiting

  • We’re a short drive off the A20 and just down the road from Elmstead Woods. From there, you can catch regular trains to and from Central London.

Parking

  • Onsite parking available.

Elmstead Care Home Reviews (87)

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9.7

Elmstead Care Home has a Review Score of 9.7 (9.667) out of 10, based on 14 reviews in the last 2 years. Over all time Elmstead Care Home has 87 reviews.

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Review from Allen S (Son of Resident) published on 17 January 2024 Submitted via Postal Card
Overall Experience

My mother was admitted into the home during the Summer of 2023. Every member of staff made the experience of her going in a very easy transition. Since then, again all staff have taken care of her every need with care and love. The food and activities are of a very high quality. We would always recommend this home to friends and family who may need this facility for their elderly relatives.

Reply from Eden Tomlinson, Customer Service Adviser at Elmstead Care Home

Thank you for your kind words, We are very happy to hear you can feel at ease with your Mother in our care. Please let us know if there is anything we can do to make her stay as comfortable as possible.

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Review from Jane D (Daughter-in-law of Resident) published on 17 January 2024 Submitted via Postal Card
Overall Experience

Very friendly staff, makes you feel very welcome. Nothing is too much trouble. Residents are treated very well. Quick to sort out illnesses ie doctors called and support given.

Reply from Eden Tomlinson, Customer Service Adviser at Elmstead Care Home

Thank you for taking the time to leave your review. It is always nice to hear from family members feeling like their loved one is cared for and looked after. We hope to continue providing your loved one with the best possible care.

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Review from Cheryl M (Daughter of Resident) published on 22 June 2023 Submitted via Website
Overall Experience

It's very worrying when a vulnerable loved one needs specialist residential care. I did a lot of research before choosing this home for my mum. She's been a resident since 2017 and has been very happy here since day one. The carers are genuinely caring and that's what makes the home so special. Emphasis is placed on making the residents feel like they're in their own home. My mum's room is full of stuff that makes her happy. There are lots of activities and good company to be found for every resident. Elmstead Care Home provides the kind of care you just cannot provide in a private home; specialist equipment with safety in mind and skilled carers who know what they're doing. I couldn't care for my mum as well as Elmstead do, which is why it's been the best choice for her.

Reply from David Mclean, Customer Service Adviser at Elmstead Care Home

Thank you for your lovely review. We are very happy to hear you can feel at ease with your mum in our care and hope Elmstead Care Home did everything possible to make the transition as easy as possible for her also. We hope she feels like a part of our Elmstead family. Please let us know if there...  

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Review from Sharon T (Niece of Resident) published on 31 May 2023 Submitted via Website
Overall Experience

My aunt has settled into Elmstead Care Home very well and finds the staff there helpful and friendly. She is always well-presented and enjoys the services of the hair and chiropodist people. Overall I feel she is much happier in herself than she was when at home

Reply from David Mclean, Customer Service Adviser at Elmstead Care Home

Thank you for your lovely review. It is always nice to hear from family members feeling like their loved one is cared for and looked after, especially hearing words like “helpful” and “friendly” being used to describe our care. We hope to continue providing your loved one with the best possible care and we look forward to seeing you again soon.

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Review from Keith T (Guardian of Resident) published on 31 May 2023 Submitted via Website
Overall Experience

Since being accepted into Elmstead Care Home my relative has become much more settled. Previously when they were living at home they were forgetting meals and becoming increasingly isolated. Whereas no one wishes to put a relative into care, there is an improvement that would not otherwise have been possible.

Reply from David Mclean, Customer Service Adviser at Elmstead Care Home

Thank you for your kind words. We are very happy to hear you can feel at ease with your relative in our care and we hope Elmstead care home did everything possible to make the transition as easy as possible. Please let us know if there is anything we can do to make their stay as comfortable as possible.

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Review from Brian F (Nephew of Resident) published on 27 April 2023 Submitted via Website
Overall Experience

Very pleased with Elmstead Care Home. Our uncle was made very welcome and soon settled as a permanent resident after a respite stay. We feel we have found the ideal location for a single gentleman who was becoming lonely.

Reply from David Mclean, Customer Service Adviser at Elmstead Care Home

Thank you for your lovely review. We hope Elmstead Care Home did everything possible to make the transition as easy as possible. We are very happy to hear you can feel at ease with your uncle in our care. Please let us know if there is anything we can do to make his stay as comfortable as possible.

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Review from A S (Sister-in-law of Resident) published on 5 January 2023 Submitted via Postal Card
Overall Experience
Good communication with staff updating us with any medication changes etc.

Safe and secure home. Excellent food. Caring staff, many who have been with Elmstead for many years.

Reply from Grace Langfield, Customer Service Adviser at Elmstead Care Home

Thank you for taking the time to leave your comments. It's always nice to hear family members feeling at ease with the care that is provided at our care home. Thank you for choosing Elmstead for your loved one's stay.

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Review from J W (Friend of Resident) published on 4 January 2023 Submitted via Postal Card
Overall Experience

I found Elmstead Care Home, on my weekly visit, very friendly and not at all what I expected of a care home.

Reply from Rebecca Kellegher, Customer Service Adviser at Elmstead Care Home

Thank you for taking the time to leave your review. It is always nice to hear positive comments regarding our care. We are looking forward to seeing you again.

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Review from Aimee J (Niece of Resident) published on 23 August 2022 Submitted via Postal Card
Overall Experience

Because my aunt is very happy here and staff are lovely.

Reply from David Mclean, Customer Service Adviser at Elmstead Care Home

Thank you for taking the time to leave your review. We hope to continue providing your loved one with the best possible care. Thank you for choosing Elmstead for your stay.

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Review from Drew S (Nephew of Resident) published on 23 August 2022 Submitted via Postal Card
Overall Experience

My aunt is very happy with all the care she receives. She's made friends. I can't thank the brilliant staff enough. Thank you.

Reply from David Mclean, Customer Service Adviser at Elmstead Care Home

Thank you for your feedback. We hope Elmstead Care Home did everything possible to make the transition as easy as possible. Please let us know if there is anything we can do to make Aunt's stay as comfortable as possible.

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Review from Jean R (Sister of Resident) published on 23 August 2022 Submitted via Postal Card
Overall Experience

My brother came to Elmstead Care Home in May and he has been so happy. He has made lots of friends. He has settled in so well because the carers are so helpful and friendly. He is joining in with all the activities and enjoying it all so much. The staff are all very easy to talk to and understanding. We are so happy that our brother is being well cared for and he is happy. The care manager is lovely.

Reply from David Mclean, Customer Service Adviser at Elmstead Care Home

Thank you for taking the time to leave your lovely review. We are very happy to hear you can feel at ease with your brother in our care. Please let us know if there is anything we can do to make his stay as comfortable as possible.

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Review from B G (Sister of Resident) published on 8 August 2022 Submitted via Postal Card
Overall Experience

My sister moved into the home recently and we couldn't be happier. She is being so well looked after by all the staff, we couldn't ask for more. The staff are kind, considerate and very hard working. My sister has settled in like she has always been there, she is back to her old self! We particularly like and the activities put on for the residents.

Reply from Rebecca Kellegher, Customer Service Adviser at Elmstead Care Home

We are happy to hear you feel at ease with your sister being in our care, it is always nice to hear words like "kind and "considerate" being used to describe our care. Thank you for choosing Elmstead Care Home.

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Review from E W (Daughter of Resident) published on 20 April 2022 Submitted via Website
Overall Experience

Our father, who suffers from dementia has been a resident at Elmstead Care Home for about a year now. We have found he is treated with genuine affection and respect by the core care team who are all long-standing members of staff. His bedroom feels bright and clean, and he enjoys a varied diet. The manager also handled the pandemic particularly well.

Reply from Alison Horridge, Customer Advisor on behalf of the team at Elmstead Care Home

Thank you for your review. We are happy we could help you and your family through the transition into care, especially during difficult times with the pandemic. We are glad that you found this was well managed. Thank you again for your feedback.

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Review from Joan D (Resident / Service User) published on 1 November 2021 Submitted via Postal Card
Overall Experience

Comfortable accommodation. Very clean. Nice room - it was good I could have some of my own furniture, ornaments, etc. Good food. Caring and attentive staff. Cheerful and helpful staff. Activities are available. I am very happy here. I don't think I could find anywhere better.

Reply from Alison Horridge, Customer Advisor on behalf of the team at Elmstead Care Home

Thank you for your lovely review. We are so glad to hear that you are happy in our care at Elmstead.

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Review from Michael H (Brother of Resident) published on 13 July 2021 Submitted via Website
Overall Experience

This is an outstanding care home. From the moment we checked my brother into Elmstead sixteen months ago, he became a changed man. He had been listless and depressed, but the very dedicated and sympathetic staff soon helped give him a new purpose and spirit. He was ill, and this in itself, presented the staff with challenges, but they were very skilfully and professionally oversaw a marked improvement in his condition. He was by no means the easiest patient, but he was treated with great respect and affection, and his dignity was maintained at all times. We were impressed not only with the standard of personal care he was given but also with the standard of cleanliness, food and activities. And remarkably, Elmstead has remained Covid-free as the pandemic raged around them - a tribute in itself to the very high standards this home maintains. Communication, too, has been first class. At all times, we were kept up to date with every aspect of my brother's condition.

Reply from Alison Horridge, Customer Advisor on behalf of the team at Elmstead Care Home

Thank you for your lovely review. It is so nice to hear that your Brother found a new sense of purpose once he moved into Elmstead and that the staff treated him with such dignity and respect at all times. We hope you will be able to go away from this knowing that he received the very best care possible. Thank you again for your kind words.

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Review from Rosemary H (Wife of Resident) published on 30 June 2021 Submitted via Postal Card
Overall Experience

At a very stressful time, and after extensive searches, we, as a family, could not be more grateful to the manager and staff at Elmstead for giving us the reassurance that my husband is in a loving home. It's perfect!

Reply from Amanda Barnes, Customer Service Adviser at Elmstead Care Home

We appreciate you taking the time to leave us your comments. We are glad to help you and your family through such a difficult and stressful time. Please let us know if there is anything we can do to make your husband's stay as comfortable as possible.

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Review from J M (Daughter of Resident) published on 8 June 2021 Submitted via Website
Overall Experience

My mother has only been at Elmstead for a short time, but the difference this has made to her has been amazing. Mum is settling in far quicker than I imagined and is very happy. She is enthusiastically joining in the many activities on offer and is beginning to build relationships with the wonderful staff team. Everyone I have dealt with has been very compassionate and extremely professional. I cannot recommend Elmstead highly enough and can only thank them for the kindness, care and support they have shown.

Reply from Alison Horridge, Customer Advisor on behalf of the team at Elmstead Care Home

Thank you for your lovely review. We are glad to hear the transition has been easier than you expected and that Mum is feeling settled and happy in our care already. It is always so nice to hear words like compassionate and professional used to describe our staff. Thank you again.

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Review from Nicola O (Daughter of Resident) published on 25 May 2021 Submitted via Website
Overall Experience

There are not enough words to express our love and gratitude you gave to mum, my brother and myself during her time at Elmstead. Entrusting the care of someone you love to others is a very difficult decision to make. From the moment you walk into Elmstead, you feel the love and the warmth all around you. All your worries are forgotten as you are drawn in by a team of wonderful people. The team, where do you begin? They are all exceptional in every possible way, from carers, entertainment, domestic, kitchen, maintenance to management. Nothing is ever too much trouble; they truly went above and beyond to ensure that mums time spent at Elmstead was happy, never a dull moment, you name it they did it. As a family, we have had some amazing times and some sad times. Everyone pulls together to support you when needed, always going that extra mile. What more could a family wish for? Knowing that when you leave your loved one, they are always in safe hands.

Reply from Alison Horridge, Customer Advisor on behalf of the team at Elmstead Care Home

Thank you for your lovely review. It is always nice to hear from family members feeling like their loved one is well cared for and is looked after with warmth and compassion. That you use words like "exceptional" to describe the care is so lovely, we will certainly pass your kind words on to the whole team. Thank you for trusting us to look after your Mum.

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Review from Monica H (Niece of Resident) published on 14 April 2021 Submitted via Website
Overall Experience

The staff have been overwhelmingly supportive. Nothing is too much of 'an ask'. For example, on Easter Sunday (a non - visiting day) the staff were happy to take Easter cards and presents to my relative and to alert him that I was standing in the car park where he could see me and we could wave to each other. This was incredibly important to us as a family as it was the first Easter that we have not been able to meet and celebrate Easter together. I phone the home on a regular basis and my calls are answered in a timely and efficient manner. As the delegated family visitor I enjoy time with my uncle and really appreciate the swift and efficient process of completing the lateral flow testing before my visit can commence.

Reply from Melanie Cope, Customer Service Adviser at Elmstead Care Home

Thank you for taking your time to leave us such a lovely review. We are so glad that you feel nothing is too much of an ask, as we always endeavour for this to be the case! We are so glad to hear you got to see/wave to your loved one at Easter and are happy with the communications your receiving. We will be sure to pass your lovely words on to the relevant people.

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Review from M H (Nephew of Resident) published on 12 April 2021 Submitted via Postal Card
Overall Experience

Going into a care home is never is, but particularly during the pandemic, staff at Elmstead were very understanding, helpful and provided reassurance for myself and their new resident. Excellent attitudes, with the result, my aunt settled in without difficulty.

Reply from Penelope Kudelnitzky, Customer Service Adviser at Elmstead Care Home

Thank you for taking the time out to write your review, and thank you for your understanding during such a difficult time. We appreciate it is very hard not being able to see your loved one for such a long time. I hope your Aunt has now settled in well and that you are now reassured she is getting...  

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Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 14 January 2022
Overall
Good
  • CaringGood
  • EffectiveGood
  • ResponsiveOutstanding
  • SafeGood
  • Well-ledGood
Care Quality Commission is responsible for the registration and inspection of social care services in England.View Latest Report

Bed Vacancies

1 Bed Vacancy

Posted: 11 July 2026

All our rooms are different sizes with tasteful neutral decor. They are light and airy and some have garden views. Each room has ample storage in light oak and a comfortable arm chair for you to relax in.

News (0) & Events (0)

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Awards / Recognitions (9)

  • 30 Jan 2026Recipient: Bupa Care Homes
  • 31 Jan 2025Recipient: Bupa Care Homes
  • 28 Feb 2023Recipient: Bupa Care Homes

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