Elmstead Care Home

104 Elmstead Lane, Chislehurst BR7 5EL
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9.8 80 Reviews
  • Elmstead Care Home, Chislehurst
Elmstead is a 40-bedded residential home which includes a 12 bedded safe environment for residential dementia care, welcoming both long and short-term stays.

The home has good transport links with a regular bus route going to Bromley and Eltham stopping directly outside the home, local train station going into London only a short walk away and, not to mention easy access to the A20.

Elmstead has four comfortable lounges that are ideal for socialising, relaxing or welcoming visitors. Other facilities include an onsite hairdressing salon and well-maintained gardens that include spacious patio areas, summer house and pond. The home also has visiting chiropodists, opticians and dentists (arrangement by appointment when needed).

The chef takes a personal approach to diet, and meals are catered to individual tastes. There are always cold snacks and alternatives available throughout the day.

There’s a real sense of community at the home. The staff work to discover what residents enjoy doing and the home's social calendar is organised around those interests.

Having its own large activities room and dedicated activities team, allows Elmstead to offer a seven-day activities programme. From weekly breakfast club, baking clubs, live entertainment, school half-term family days which involve children from the local community, craft mornings with the local nursery, movement to music and visiting animals to name a few, there is always something going on.

So whether your loved one already has a hobby or would like to take up a new one, there are lots of exciting activities to get involved in.

Follow the home on Facebook to find out more about the great things that go on. Search 'Bupa UK Elmstead Care Home'.
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Care Provided by Elmstead Care Home

Primary Care Categories

  • Older Person Care
  • Dementia

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 41 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia

Other Care Provided

  • Convalescent Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Close to Local shops
  • Near Public Transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Residents Kitchenette
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: from £1315
  • Self-Funded Residential Dementia Care: from £1365
  • RESPITE Self-Funded Residential Care: from £1445
  • RESPITE Self-Funded Residential Dementia Care: from £1500

Pricing is subject to an assessment of care needs and the room chosen. There’s no need for your loved one to have Bupa health insurance, our Care Home is open to everyone. Please contact for more information.

These prices are only a guideline, please contact Elmstead Care Home to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Group/Owner

Person in Charge

  • Emma Staples (Home Manager)

Local Authority / Social Services

Admission Information

  • Ages 50+

Care Home Design/Build

  • Purpose Built: No
  • Number of floors: 3

Room Information

  • Single Rooms (41)
  • Couples/Companion Rooms (0)

Visiting

  • We’re a short drive off the A20 and just down the road from Elmstead Woods. From there, you can catch regular trains to and from Central London.

Parking

  • Onsite parking available.

Elmstead Care Home Reviews (80)

9.8

Elmstead Care Home has a Review Score of 9.8 (9.847) out of 10, based on 15 reviews in the last 2 years.
Over all time Elmstead Care Home has 80 reviews.

Overall Experience
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Date Published
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Reviewer Connection to Elmstead Care Home
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Review from J W (Friend of Resident) published on 4 January 2023 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I found Elmstead Care Home, on my weekly visit, very friendly and not at all what I expected of a care home.
Reply from Rebecca Kellegher, Customer Service Adviser at Elmstead Care Home
Thank you for taking the time to leave your review. It is always nice to hear positive comments regarding our care. We are looking forward to seeing you again.
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Review from Aimee J (Niece of Resident) published on 23 August 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Because my aunt is very happy here and staff are lovely.
Reply from David Mclean, Customer Service Adviser at Elmstead Care Home
Thank you for taking the time to leave your review. We hope to continue providing your loved one with the best possible care. Thank you for choosing Elmstead for your stay.
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Review from Drew S (Nephew of Resident) published on 23 August 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My aunt is very happy with all the care she receives. She's made friends. I can't thank the brilliant staff enough. Thank you.
Reply from David Mclean, Customer Service Adviser at Elmstead Care Home
Thank you for your feedback. We hope Elmstead Care Home did everything possible to make the transition as easy as possible. Please let us know if there is anything we can do to make Aunt's stay as…read more
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Review from Jean R (Sister of Resident) published on 23 August 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My brother came to Elmstead Care Home in May and he has been so happy. He has made lots of friends. He has settled in so well because the carers are so helpful and friendly. He is joining in with all the activities and enjoying it all so much. The staff are all very easy to talk to and understanding.
We are so happy that our brother is being well cared for and he is happy. The care manager is lovely.
Reply from David Mclean, Customer Service Adviser at Elmstead Care Home
Thank you for taking the time to leave your lovely review. We are very happy to hear you can feel at ease with your brother in our care. Please let us know if there is anything we can do to make his…read more
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Review from B G (Sister of Resident) published on 8 August 2022 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My sister moved into the home recently and we couldn't be happier. She is being so well looked after by all the staff, we couldn't ask for more. The staff are kind, considerate and very hard working. My sister has settled in like she has always been there, she is back to her old self! We particularly
like and the activities put on for the residents.
Reply from Rebecca Kellegher, Customer Service Adviser at Elmstead Care Home
We are happy to hear you feel at ease with your sister being in our care, it is always nice to hear words like "kind and "considerate" being used to describe our care. Thank you for choosing Elmstead…read more
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Review from E W (Daughter of Resident) published on 20 April 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
Our father, who suffers from dementia has been a resident at Elmstead Care Home for about a year now. We have found he is treated with genuine affection and respect by the core care team who are all long-standing members of staff. His bedroom feels bright and clean, and he enjoys a varied diet. The
manager also handled the pandemic particularly well.
Reply from Alison Horridge, Customer Advisor on behalf of the team at Elmstead Care Home
Thank you for your review. We are happy we could help you and your family through the transition into care, especially during difficult times with the pandemic. We are glad that you found this was…read more
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Review from Joan D (Resident) assisted by family/friend published on 1 November 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Comfortable accommodation. Very clean. Nice room - it was good I could have some of my own furniture, ornaments, etc. Good food. Caring and attentive staff. Cheerful and helpful staff. Activities are available. I am very happy here. I don't think I could find anywhere better.
Reply from Alison Horridge, Customer Advisor on behalf of the team at Elmstead Care Home
Thank you for your lovely review. We are so glad to hear that you are happy in our care at Elmstead.
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Review from Michael H (Brother of Resident) published on 13 July 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
This is an outstanding care home. From the moment we checked my brother into Elmstead sixteen months ago, he became a changed man. He had been listless and depressed, but the very dedicated and sympathetic staff soon helped give him a new purpose and spirit. He was ill, and this in itself, presented
the staff with challenges, but they were very skilfully and professionally oversaw a marked improvement in his condition. He was by no means the easiest patient, but he was treated with great respect and affection, and his dignity was maintained at all times. We were impressed not only with the standard of personal care he was given but also with the standard of cleanliness, food and activities. And remarkably, Elmstead has remained Covid-free as the pandemic raged around them - a tribute in itself to the very high standards this home maintains. Communication, too, has been first class. At all times, we were kept up to date with every aspect of my brother's condition.
Reply from Alison Horridge, Customer Advisor on behalf of the team at Elmstead Care Home
Thank you for your lovely review. It is so nice to hear that your Brother found a new sense of purpose once he moved into Elmstead and that the staff treated him with such dignity and respect at all…read more
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Review from Rosemary H (Wife of Resident) published on 30 June 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
At a very stressful time, and after extensive searches, we, as a family, could not be more grateful to the manager and staff at Elmstead for giving us the reassurance that my husband is in a loving home. It's perfect!
Reply from Amanda Barnes, Customer Service Adviser at Elmstead Care Home
We appreciate you taking the time to leave us your comments. We are glad to help you and your family through such a difficult and stressful time. Please let us know if there is anything we can do to…read more
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Review from J M (Daughter of Resident) published on 8 June 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother has only been at Elmstead for a short time, but the difference this has made to her has been amazing. Mum is settling in far quicker than I imagined and is very happy. She is enthusiastically joining in the many activities on offer and is beginning to build relationships with the wonderful
staff team. Everyone I have dealt with has been very compassionate and extremely professional. I cannot recommend Elmstead highly enough and can only thank them for the kindness, care and support they have shown.
Reply from Alison Horridge, Customer Advisor on behalf of the team at Elmstead Care Home
Thank you for your lovely review. We are glad to hear the transition has been easier than you expected and that Mum is feeling settled and happy in our care already. It is always so nice to hear words…read more
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Review from Nicola O (Daughter of Resident) published on 25 May 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
There are not enough words to express our love and gratitude you gave to mum, my brother and myself during her time at Elmstead. Entrusting the care of someone you love to others is a very difficult decision to make. From the moment you walk into Elmstead, you feel the love and the warmth all around
you. All your worries are forgotten as you are drawn in by a team of wonderful people. The team, where do you begin? They are all exceptional in every possible way, from carers, entertainment, domestic, kitchen, maintenance to management. Nothing is ever too much trouble; they truly went above and beyond to ensure that mums time spent at Elmstead was happy, never a dull moment, you name it they did it. As a family, we have had some amazing times and some sad times. Everyone pulls together to support you when needed, always going that extra mile. What more could a family wish for? Knowing that when you leave your loved one, they are always in safe hands.
Reply from Alison Horridge, Customer Advisor on behalf of the team at Elmstead Care Home
Thank you for your lovely review. It is always nice to hear from family members feeling like their loved one is well cared for and is looked after with warmth and compassion. That you use words like…read more
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Review from Monica H (Niece of Resident) published on 14 April 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
The staff have been overwhelmingly supportive. Nothing is too much of 'an ask'. For example, on Easter Sunday (a non - visiting day) the staff were happy to take Easter cards and presents to my relative and to alert him that I was standing in the car park where he could see me and we could wave to each
other. This was incredibly important to us as a family as it was the first Easter that we have not been able to meet and celebrate Easter together. I phone the home on a regular basis and my calls are answered in a timely and efficient manner. As the delegated family visitor I enjoy time with my uncle and really appreciate the swift and efficient process of completing the lateral flow testing before my visit can commence.
Reply from Melanie Cope, Customer Service Adviser at Elmstead Care Home
Thank you for taking your time to leave us such a lovely review. We are so glad that you feel nothing is too much of an ask, as we always endeavour for this to be the case! We are so glad to hear you…read more
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Review from M H (Nephew of Resident) published on 12 April 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Going into a care home is never is, but particularly during the pandemic, staff at Elmstead were very understanding, helpful and provided reassurance for myself and their new resident. Excellent attitudes, with the result, my aunt settled in without difficulty.
Reply from Penelope Kudelnitzky, Customer Service Adviser at Elmstead Care Home
Thank you for taking the time out to write your review, and thank you for your understanding during such a difficult time. We appreciate it is very hard not being able to see your loved one for such a…read more
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Review from C H (Friend of Resident) published on 12 April 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Resident always kept clean, tidy, happy. Staff always very helpful.
Reply from Penelope Kudelnitzky, Customer Service Adviser at Elmstead Care Home
Thank you for taking the time to leave your review. We have genuine regard for all our resident's health and well being. It is always nice to hear from family members feeling like their loved one is…read more
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Review from Kerry G (Granddaughter of Resident) published on 31 March 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
Absolutely amazing! Our nan has been residing at Elmstead for a while now. They give full support for families and their residents. Have done their best through these terrible times we are all experiencing. A BIG thank you to all.
Reply from Alison Horridge, Customer Advisor on behalf of the team at Elmstead Care Home
Thank you for your review. We are so glad you have felt supported through what has been a very difficult time.
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Review from Jane W (Daughter of Resident) published on 4 March 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
I cannot speak highly enough of this home. Mum had a really bad time before going to Elmstead but she is so happy there. The staff are amazing nothing is too much trouble. Mum is like a new woman, she is so well cared for.
Reply from Alison Horridge, Customer Advisor on behalf of the team at Elmstead Care Home
Thank you for your feedback. We are so happy to hear your Mum is feeling 'like a new woman' in our care.
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Review from Tessa E (Daughter of Resident) published on 4 March 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
Elmstead has been home to my Step-Father for the past year. I can not be more grateful to the staff for the genuine care and love they not only give him but to my family. I know he is in the best place for his needs and even through his dementia, he enjoys his activities and especially the food. This
home can not be faulted and if you are thinking of sending a loved one, I highly recommend it.
Reply from Alison Horridge, Customer Advisor on behalf of the team at Elmstead Care Home
Thank you for your kind review. It is lovely to know your whole family feels supported and cared for by the team. I will pass your kind words on.
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Review from Nicholas H (Grandson of Resident) published on 11 February 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
Maintained video calls. Prior to Covid, visitation was easy and good home. Friendly staff and not been any issues. Managed safety to the best of my knowledge well, with Covid. Hopefully, visitation opens again when safe.
Reply from Alison Horridge, Customer Advisor on behalf of the team at Elmstead Care Home
Thank you for taking the time to leave us a review. We are glad to know you feel your family member is safe in our care. Thanks again and we hope to be able to welcome you for visits again soon.
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Review from Linda O (Wife of Resident) published on 11 February 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
When initially I realised that I would need to find a care home for my husband I felt totally overwhelmed with what seemed the awfulness of the situation. Yet from my very first telephone call to the Manager at Elmstead, I could not have felt more supported. The staff are totally amazing and throughout
all of the difficulties that Covid has inflicted on the country, they have remained cheerful, creative and upbeat. They have obviously not been able to have their usual entertainers go into the Home but have still managed to organise fun activities to occupy the Residents. The care that my husband receives could not be better in any way. He certainly enjoys the selection of great home-cooked food. Many of the staff have worked together over several years and this shines through. They truly are a great team and I cannot say thank you enough for all that you continue to do to make our lives as positive as possible by keeping us connected and supporting me as well as my husband!
Reply from Alison Horridge, Customer Advisor on behalf of the team at Elmstead Care Home
Thank you for taking the time to leave us this review. We are so happy to hear about the care you feel you have been given by everyone at Elmstead. Thank you again and we look forward to being able to…read more
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Review from Janice S (Niece of Resident) published on 20 January 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
My aunt has lived in the home for almost four years now. She settled in very easily as the staff are so friendly and caring. She loves the food and her room is kept immaculate. When we could visit, I was always made welcome and sometimes joined in with activities, which was lovely. The staff also make
a fuss of my aunt on her birthday which she enjoys. The staff have been working so hard, especially during this pandemic. I really appreciate everything they do now that we can’t visit. The staff keep me updated and even help me to see her via video call. We couldn’t have found a better place for her to live. She is so well looked after.
Reply from Greta Narbutaityte, Customer Advisor on behalf of the team at Elmstead Care Home
We are very happy to hear you can feel at ease with your aunt in our care.
Thank you for the kind words.
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Current Review Score: 9.8 (9.847)

Overview of Review Score

The Review Score of 9.8 (9.847) out of 10 for Elmstead Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.8 out of 5 from 15 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 15 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.847 for Elmstead Care Home is calculated as follows: ( (149 Excellents x 5) + (27 Goods x 4) ) ÷ 176 Ratings = 4.847
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Elmstead Care Home is based on 15 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 41 registered maximum number of service users is 8.2, which has been reached with 15 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 14 Jan 2022

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Outstanding
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

1 Bed Vacancy

Posted: 07 Oct 2025

All our rooms are different sizes with tasteful neutral decor. They are light and airy and some have garden views. Each room has ample storage in light oak and a comfortable arm chair for you to relax in.

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Awards / Recognitions (8)

Meet the Team (0)

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