She's been a resident since 2017 and has been very happy here since day oneCheryl M(Daughter of Resident/Service User)
Excellent food. Caring staff, many who have been with Elmstead for many years.A S(Sister-in-law of Resident/Service User)
We feel we have found the ideal location for a single gentleman who was becoming lonely.Brian F(Nephew of Resident/Service User)
She's been a resident since 2017 and has been very happy here since day oneCheryl M(Daughter of Resident/Service User)
Excellent food. Caring staff, many who have been with Elmstead for many years.A S(Sister-in-law of Resident/Service User)
We feel we have found the ideal location for a single gentleman who was becoming lonely.Brian F(Nephew of Resident/Service User)
Elmstead is a 40-bedded residential home which includes a 12 bedded safe environment for residential dementia care, welcoming both long and short-term stays.
The home has good transport links with a regular bus route going to Bromley and Eltham stopping directly outside the home, local train station going into London only a short walk away and, not to mention easy access to the A20.
Elmstead has four comfortable lounges that are ideal...
Elmstead is a 40-bedded residential home which includes a 12 bedded safe environment for residential dementia care, welcoming both long and short-term stays.
The home has good transport links with a regular bus route going to Bromley and Eltham stopping directly outside the home, local train station going into London only a short walk away and, not to mention easy access to the A20.
Elmstead has four comfortable lounges that are ideal for socialising, relaxing or welcoming visitors. Other facilities include an onsite hairdressing salon and well-maintained gardens that include spacious patio areas, summer house and pond. The home also has visiting chiropodists, opticians and dentists (arrangement by appointment when needed).
The chef takes a personal approach to diet, and meals are catered to individual tastes. There are always cold snacks and alternatives available throughout the day.
There’s a real sense of community at the home. The staff work to discover what residents enjoy doing and the home's social calendar is organised around those interests.
Having its own large activities room and dedicated activities team, allows Elmstead to offer a seven-day activities programme. From weekly breakfast club, baking clubs, live entertainment, school half-term family days which involve children from the local community, craft mornings with the local nursery, movement to music and visiting animals to name a few, there is always something going on.
So whether your loved one already has a hobby or would like to take up a new one, there are lots of exciting activities to get involved in.
Follow the home on Facebook to find out more about the great things that go on. Search 'Bupa UK Elmstead Care Home'.
Contact Elmstead Care Home to confirm what's included and get a personalised quote:
Pricing is subject to an assessment of care needs and the room chosen. There’s no need for your loved one to have Bupa health insurance, our Care Home is open to everyone.
Please contact us for more information.
The price(s) shown are provided by the care home. Contact Elmstead Care Home for full pricing details and T&Cs.
Elmstead Care Home has a Review Score of 9.7 (9.718) out of 10, based on 16 reviews in the last 2 years.
Over all time Elmstead Care Home has 91 reviews.
It has been wonderful to hear (and see) how happy my mother-in-law has been throughout her lockdown experience. Every day I am grateful that she came into the home in March just in time to experience all the excellent care and attention at a time which has been difficult for everyone.
It has been wonderful to hear (and see) how happy my mother-in-law has been throughout her lockdown experience. Every day I am grateful that she came into the home in March just in time to experience all the excellent care and attention at a time which has been difficult for everyone.
Thank you for trusting us with your mother-in-law's care. We really appreciate the kind words.
The staff always extremely helpful and happy. Nothing too much trouble. Lovely home.
The staff always extremely helpful and happy. Nothing too much trouble. Lovely home.
My parents have been residents for a number of years, and the care and support received during the current Covid pandemic has shown yet again how caring and fantastic the whole team are at Elmstead. It has been very difficult not being able to visit my parents since early March, and I really...
My parents have been residents for a number of years, and the care and support received during the current Covid pandemic has shown yet again how caring and fantastic the whole team are at Elmstead. It has been very difficult not being able to visit my parents since early March, and I really worried about how they would cope not being able to have visitors or go out. Elmstead has done a great job keeping everyone safe and happy though. They have facilitated contact by arranging video calls, printing off emails, showing pictures and video messages that I have sent in from the family. I can’t praise or thank them enough for all they are doing in these unprecedented times, and that goes right across the board including housekeeping, catering, entertainment, carers and management.
It is always nice to hear from family members feeling like their loved one is cared for and looked after. Thank you for your kind words.
My parents have been well cared for at Elmstead for a number of years and are very settled. The staff have always had a very caring attitude and go the extra mile in looking after them. They particularly enjoy the regular entertainment provided.
My parents have been well cared for at Elmstead for a number of years and are very settled. The staff have always had a very caring attitude and go the extra mile in looking after them. They particularly enjoy the regular entertainment provided.
Thank you for your praise. We are very happy to hear you can feel at ease with your parents in our care.
The place is clean and tidy. The food is very good as I have tried it already when I stayed and had a meal with my friend.
The place is clean and tidy. The food is very good as I have tried it already when I stayed and had a meal with my friend.
Thank you for the praise, we are very happy to hear you are satisfied with the standard of our care.
A very friendly, relaxing and caring home. The staff really got to know my aunts likes and dislikes and more than accommodate her. They really make residents feel like they're on holiday at home.
A very friendly, relaxing and caring home. The staff really got to know my aunts likes and dislikes and more than accommodate her. They really make residents feel like they're on holiday at home.
Thank you for your kind words. We are very happy to hear you can feel at ease with your aunt in our care.
My uncle came for a respite stay and not only did we have absolute peace of mind, but he also had a great time. He went in needing assistance with toileting and mobility and came home more independent in both aspects. Lovely, friendly caring staff throughout. My Uncle is now going to continue...
My uncle came for a respite stay and not only did we have absolute peace of mind, but he also had a great time. He went in needing assistance with toileting and mobility and came home more independent in both aspects. Lovely, friendly caring staff throughout. My Uncle is now going to continue coming along for daycare and where possible, and more respite stays. Couldn't recommend enough.
Thank you for your praise. We are delighted to hear about your uncle's recovery. We hope to see you again soon.
Elmstead have been amazing from the moment I stepped through the door, the care and support for my dad has been fantastic. The management...
Elmstead have been amazing from the moment I stepped through the door, the care and support for my dad has been fantastic. The management is excellent and hands-on and gives me reassurance. I cannot fault the care and support.
Thank you for your review of Elmstead Care Home. We are pleased to hear that you have had a positive experience with the home and appreciate your comments regarding the care your father has received. We will share your comments with the home's manager. The Bupa Customer Care Team.
All staff are caring to both family and my mother who they care for. They also keep me updated on everything that has happened. I have never seen her smile so much for a very long time. They can't do enough for her and that is my mum's point of view as well as mine. There is so much to keep her...
All staff are caring to both family and my mother who they care for. They also keep me updated on everything that has happened. I have never seen her smile so much for a very long time. They can't do enough for her and that is my mum's point of view as well as mine. There is so much to keep her occupied and she enjoys every event that they have going on.
Thank you for your review of Elmstead Care Home. We are pleased to hear that you and your mum have had a positive experience with the home and appreciate your comments regarding the level of care your mum receives and the range of activities offered. We will share your comments with the home's manager. The Bupa Customer Care Team.
Mum settled in straight away, loved her room and enjoyed the food. We saw her come to life again smiling, laughing and joining in the activities. I can't praise Elmstead Care Home enough. Every member of staff I've had dealing with are very caring and friendly. The nest sentence are mum's words. "I...
Mum settled in straight away, loved her room and enjoyed the food. We saw her come to life again smiling, laughing and joining in the activities. I can't praise Elmstead Care Home enough. Every member of staff I've had dealing with are very caring and friendly. The nest sentence are mum's words. "I couldn't be treated any better if I was royalty". So thank you very much to all the staff for giving us happy memories.
Thank you for your review of Elmstead Care Home. We are pleased to hear that you and your mum have had a positive experience with the home. We really appreciate your comments regarding the care the staff provided and are glad your mum left with happy memories. We will share your comments with the home's manager. The Bupa Customer Care Team.
My mother is happy and settled at Elmstead. She is looked after with care and we know as a family she is safe and well looked after. All the staff are friendly and very helpful. There is a homely atmosphere and the activities/entertainment is excellent.
My mother is happy and settled at Elmstead. She is looked after with care and we know as a family she is safe and well looked after. All the staff are friendly and very helpful. There is a homely atmosphere and the activities/entertainment is excellent.
Thank you for your review. We are pleased to see that your mother is happy and settled at the home. It is great to see that our staff are friendly and helpful and it is always our aim to provide high-quality members of the Bupa care team. We will pass on your comments to the home's manager regarding the atmosphere and the excellent activities available at the home.
We can't thank the staff enough for the wonderful care that they have given Mum since she moved to Elmstead. Mum is very happy, well looked after and extremely well fed! The food is of a high standard. We have been very impressed with all the staff, who treat Mum with kindness and respect. We are...
We can't thank the staff enough for the wonderful care that they have given Mum since she moved to Elmstead. Mum is very happy, well looked after and extremely well fed! The food is of a high standard. We have been very impressed with all the staff, who treat Mum with kindness and respect. We are kept well informed about every aspect of Mum's care. All the staff are so friendly and approachable - a credit to Elmstead. Thanks for taking such good care of Mum.
Thank you for your review of Elmstead Care Home, we are pleased to hear that your mum has been well cared for here and is having a comfortable stay. We appreciate your comments on the staff and will share your feedback with the care homes manager. The Bupa Customer Care Team.
It gives me peace of mind just knowing my sister is happy in the home and it is not over big, so it makes her feel more comfortable, more to her liking. I found the staff to be very helpful and also very caring and they are always there on hand and that has to make it a homely place to be.
It gives me peace of mind just knowing my sister is happy in the home and it is not over big, so it makes her feel more comfortable, more to her liking. I found the staff to be very helpful and also very caring and they are always there on hand and that has to make it a homely place to be.
Thank you for your review of Elmstead Care Home. We are pleased to hear that you find the home is comfortable and that your sister is having a positive experience. We will share your comments with the home's manager. The Bupa Customer Care Team
I am happy with the care my sister is getting. All the staff are very helpful. The meals are excellent too. Overall, very happy for her to be in the care home.
I am happy with the care my sister is getting. All the staff are very helpful. The meals are excellent too. Overall, very happy for her to be in the care home.
Thank you for your review of Elmstead Care Home, we are pleased to hear that you are happy with the care your sister is receiving at the home. We appreciate your comments towards our staff and will share your review with the care home's manager. The Bupa Customer Care Team.
1. Food, sandwiches every day and overcooked dinners that have been kept hot for 2 plus hours.
2. Patients/clients sitting staring in general from 7 am til 7 pm at times.
3. Garden door locked, no access for the frail clients. No social interaction over the weekend. No ice for drinks! Poor...
1. Food, sandwiches every day and overcooked dinners that have been kept hot for 2 plus hours.
2. Patients/clients sitting staring in general from 7 am til 7 pm at times.
3. Garden door locked, no access for the frail clients. No social interaction over the weekend. No ice for drinks! Poor squash.
Thank you for your feedback of Elmstead Care Home. We take all comments extremely seriously and are very disappointed to hear that you are unsatisfied with your experience of care at one of our homes. Our residents’ health and wellbeing is our absolute priority. We would like to contact you so that...
Thank you for your feedback of Elmstead Care Home. We take all comments extremely seriously and are very disappointed to hear that you are unsatisfied with your experience of care at one of our homes. Our residents’ health and wellbeing is our absolute priority. We would like to contact you so that we can discuss this in more detail and investigate it fully. Please can you contact our customer services team by emailing feedback@bupa.com so that we can discuss this feedback further? The Bupa Customer Care Team.
My grandad has been a resident at Elmstead since January 2013. He is very comfortable and well cared for.
My grandad has been a resident at Elmstead since January 2013. He is very comfortable and well cared for.
Thank you for your review of Elmstead Care Home, we are pleased to hear that your grandad is being well cared for with us. We appreciate your feedback and will share this with the care home's manager. The Bupa Customer Care Team.
The home is amazing, excellent staff from the manager to carers, kitchen staff and cleaners. The activities laid on are well thought out and varied. It's lovely that relatives are invited to join the residents on many occasions. Relatives are always made welcome no matter what time you arrive. I...
The home is amazing, excellent staff from the manager to carers, kitchen staff and cleaners. The activities laid on are well thought out and varied. It's lovely that relatives are invited to join the residents on many occasions. Relatives are always made welcome no matter what time you arrive. I love the individual lounges you can visit which makes it feel like a cosy place to chat. Felt so reassured my mum is well looked after in a safe place. She's very happy here.
Thank you for your review of Elmstead Care Home, we are pleased to hear that you have had a positive experience of the home and the staff who are there. We appreciate your comments and glad to hear that your mum is being well cared for and you are enjoying your visits. We will share your comments with the care home's manager. The Bupa Customer Care Team.
My Mum has lived at Elmstead for over 3 years and is very happy. It is like a home from home. She likes the staff and they care for her very well, especially as her dementia has progressed. A special mention must go to the cooks who prepare the meals and lovely birthday cakes.
My Mum has lived at Elmstead for over 3 years and is very happy. It is like a home from home. She likes the staff and they care for her very well, especially as her dementia has progressed. A special mention must go to the cooks who prepare the meals and lovely birthday cakes.
Thank you for your review of Elmstead Care Home, we are pleased to hear that your mum is happy living here. We are glad that your mum gets on well with the staff and that she is well cared for. We appreciate your comments on the cooks at the home and will share your comments to the care homes manager. The Bupa Customer Care Team.
My mother has commented on the good quality and variety of...
My mother has commented on the good quality and variety of food in a clean and safe environment.
Thank you for your review of Elmstead Care Home, we are pleased to hear that your Mother is enjoying the food served and that she is being well cared for by the staff here. We appreciate your comments on the staff and the activities provided at the home and will share these comments with the care home's manager. The Bupa Customer Care Team.
What a fantastic environment to live and work in! I am always so impressed with the work ethic of the staff here. They truly go the extra mile for their residents who they all consider to be extensions of their own family. If a day comes for me to move into a care home I pray that it is with the...
What a fantastic environment to live and work in! I am always so impressed with the work ethic of the staff here. They truly go the extra mile for their residents who they all consider to be extensions of their own family. If a day comes for me to move into a care home I pray that it is with the Elmstead team. I know I’ll be in safe and caring hands then. If you want excellent nutrition, amazing entertainment and the very best people caring for your loved one then look no further than Elmstead care home.
Your comments are very important to us and we will share your feedback with the care homes manager. The Bupa Customer Care Team.
We rate most services according to how safe, effective, caring, responsive and well-led they are, using four levels:
All our rooms are different sizes with tasteful neutral decor. They are light and airy and some have garden views. Each room has ample storage in light oak and a comfortable arm chair for you to relax in.
Residents and staff at Elmstead Bupa Care Home have unveiled Grandpa Bear, a stunning five-foot tall wooden bear carving, which has now taken pride of place at the front of...
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