
She's been a resident since 2017 and has been very happy here since day oneCheryl M(Daughter of Resident/Service User)

Excellent food. Caring staff, many who have been with Elmstead for many years.A S(Sister-in-law of Resident/Service User)

We feel we have found the ideal location for a single gentleman who was becoming lonely.Brian F(Nephew of Resident/Service User)

She's been a resident since 2017 and has been very happy here since day oneCheryl M(Daughter of Resident/Service User)

Excellent food. Caring staff, many who have been with Elmstead for many years.A S(Sister-in-law of Resident/Service User)

We feel we have found the ideal location for a single gentleman who was becoming lonely.Brian F(Nephew of Resident/Service User)

Elmstead is a 40-bedded residential home which includes a 12 bedded safe environment for residential dementia care, welcoming both long and short-term stays.
The home has good transport links with a regular bus route going to Bromley and Eltham stopping directly outside the home, local train station going into London only a short walk away and, not to mention easy access to the A20.
Elmstead has four comfortable lounges that are ideal...
Care Provided by Elmstead Care Home
Primary Care Categories
- Older Person Care
- Dementia
Length of Stay
- Permanent Care
- Respite Care
Care Types Provided
- Residential Care
- Dementia Residential Care
- For a maximum of 41 Service Users
Dementia Care TypesMild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
Mild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
- Mild Dementia
- Moderate Dementia
Other Care Provided
- Convalescent Care
Facilities
- Own Furniture if required
- Pet Friendly (or by arrangement)
- Close to Local shops
- Near Public Transport
- Lift
- Wheelchair Access
- Gardens
- Residents Kitchenette
- Television point in own room
- Residents Internet Access
Funding & Fees
Weekly Charges per Person
Pricing is subject to an assessment of care needs and the room chosen. There’s no need for your loved one to have Bupa health insurance, our Care Home is open to everyone.
***Between 10th June and 20th September 2026 we are running a '3 weeks for the price of 2' pricing promotion. This is for self funding residents only, subject to availability and dependent on a care needs assessment at the time of booking. T&Cs available on request.***
Please contact us for more information.
The price(s) shown are provided by the care home. Contact Elmstead Care Home for full pricing details and T&Cs.
Contact Elmstead Care Home to confirm what's included and get a personalised quote:
Funding Types Accepted
- Self-Funding (Private)
- Local Authority with Top-up
- Local Authority
- NHS Continuing Healthcare (CHC)
Good to Know
Group / Owner
- Bupa Care Homes
- Private Owned
Person in charge
- Emma Staples(Home Manager)
Local Authority / Social Services
Admission Information
- Mixed (no single-gender units)
- Ages 40+
Care Home Design/Build
- Purpose Built: No
- Number of floors: 3
Room Information
- Single Rooms (41)
Visiting
- We’re a short drive off the A20 and just down the road from Elmstead Woods. From there, you can catch regular trains to and from Central London.
Parking
- Onsite parking available.
Elmstead Care Home Reviews (87)
Elmstead Care Home has a Review Score of 9.7 (9.667) out of 10, based on 14 reviews in the last 2 years.
Over all time Elmstead Care Home has 87 reviews.
The place is clean and tidy. The food is very good as I have tried it already when I stayed and had a meal with my friend.
Thank you for the praise, we are very happy to hear you are satisfied with the standard of our care.
A very friendly, relaxing and caring home. The staff really got to know my aunts likes and dislikes and more than accommodate her. They really make residents feel like they're on holiday at home.
Thank you for your kind words. We are very happy to hear you can feel at ease with your aunt in our care.
My uncle came for a respite stay and not only did we have absolute peace of mind, but he also had a great time. He went in needing assistance with toileting and mobility and came home more independent in both aspects. Lovely, friendly caring staff throughout. My Uncle is now going to continue coming along for daycare and where possible, and more respite stays. Couldn't recommend enough.
Thank you for your praise. We are delighted to hear about your uncle's recovery. We hope to see you again soon.
Elmstead have been amazing from the moment I stepped through the door, the care and support for my dad has been fantastic. The management is excellent and hands-on and gives me reassurance. I cannot fault the care and support.
Thank you for your review of Elmstead Care Home. We are pleased to hear that you have had a positive experience with the home and appreciate your comments regarding the care your father has received. We will share your comments with the home's manager. The Bupa Customer Care Team.
All staff are caring to both family and my mother who they care for. They also keep me updated on everything that has happened. I have never seen her smile so much for a very long time. They can't do enough for her and that is my mum's point of view as well as mine. There is so much to keep her occupied and she enjoys every event that they have going on.
Thank you for your review of Elmstead Care Home. We are pleased to hear that you and your mum have had a positive experience with the home and appreciate your comments regarding the level of care your mum receives and the range of activities offered. We will share your comments with the home's manager. The Bupa Customer Care Team.
Mum settled in straight away, loved her room and enjoyed the food. We saw her come to life again smiling, laughing and joining in the activities. I can't praise Elmstead Care Home enough. Every member of staff I've had dealing with are very caring and friendly. The nest sentence are mum's words. "I couldn't be treated any better if I was royalty". So thank you very much to all the staff for giving us happy memories.
Thank you for your review of Elmstead Care Home. We are pleased to hear that you and your mum have had a positive experience with the home. We really appreciate your comments regarding the care the staff provided and are glad your mum left with happy memories. We will share your comments with the home's manager. The Bupa Customer Care Team.
My mother is happy and settled at Elmstead. She is looked after with care and we know as a family she is safe and well looked after. All the staff are friendly and very helpful. There is a homely atmosphere and the activities/entertainment is excellent.
Thank you for your review. We are pleased to see that your mother is happy and settled at the home. It is great to see that our staff are friendly and helpful and it is always our aim to provide high-quality members of the Bupa care team. We will pass on your comments to the home's manager regarding the atmosphere and the excellent activities available at the home.
We can't thank the staff enough for the wonderful care that they have given Mum since she moved to Elmstead. Mum is very happy, well looked after and extremely well fed! The food is of a high standard. We have been very impressed with all the staff, who treat Mum with kindness and respect. We are kept well informed about every aspect of Mum's care. All the staff are so friendly and approachable - a credit to Elmstead. Thanks for taking such good care of Mum.
Thank you for your review of Elmstead Care Home, we are pleased to hear that your mum has been well cared for here and is having a comfortable stay. We appreciate your comments on the staff and will share your feedback with the care homes manager. The Bupa Customer Care Team.
It gives me peace of mind just knowing my sister is happy in the home and it is not over big, so it makes her feel more comfortable, more to her liking. I found the staff to be very helpful and also very caring and they are always there on hand and that has to make it a homely place to be.
Thank you for your review of Elmstead Care Home. We are pleased to hear that you find the home is comfortable and that your sister is having a positive experience. We will share your comments with the home's manager. The Bupa Customer Care Team
I am happy with the care my sister is getting. All the staff are very helpful. The meals are excellent too. Overall, very happy for her to be in the care home.
Thank you for your review of Elmstead Care Home, we are pleased to hear that you are happy with the care your sister is receiving at the home. We appreciate your comments towards our staff and will share your review with the care home's manager. The Bupa Customer Care Team.
1. Food, sandwiches every day and overcooked dinners that have been kept hot for 2 plus hours.
2. Patients/clients sitting staring in general from 7 am til 7 pm at times.
3. Garden door locked, no access for the frail clients. No social interaction over the weekend. No ice for drinks! Poor squash.
Thank you for your feedback of Elmstead Care Home. We take all comments extremely seriously and are very disappointed to hear that you are unsatisfied with your experience of care at one of our homes. Our residents’ health and wellbeing is our absolute priority. We would like to contact you so that...
My grandad has been a resident at Elmstead since January 2013. He is very comfortable and well cared for.
Thank you for your review of Elmstead Care Home, we are pleased to hear that your grandad is being well cared for with us. We appreciate your feedback and will share this with the care home's manager. The Bupa Customer Care Team.
The home is amazing, excellent staff from the manager to carers, kitchen staff and cleaners. The activities laid on are well thought out and varied. It's lovely that relatives are invited to join the residents on many occasions. Relatives are always made welcome no matter what time you arrive. I love the individual lounges you can visit which makes it feel like a cosy place to chat. Felt so reassured my mum is well looked after in a safe place. She's very happy here.
Thank you for your review of Elmstead Care Home, we are pleased to hear that you have had a positive experience of the home and the staff who are there. We appreciate your comments and glad to hear that your mum is being well cared for and you are enjoying your visits. We will share your comments with the care home's manager. The Bupa Customer Care Team.
My Mum has lived at Elmstead for over 3 years and is very happy. It is like a home from home. She likes the staff and they care for her very well, especially as her dementia has progressed. A special mention must go to the cooks who prepare the meals and lovely birthday cakes.
Thank you for your review of Elmstead Care Home, we are pleased to hear that your mum is happy living here. We are glad that your mum gets on well with the staff and that she is well cared for. We appreciate your comments on the cooks at the home and will share your comments to the care homes manager. The Bupa Customer Care Team.
My mother has commented on the good quality and variety of food in a clean and safe environment.
Thank you for your review of Elmstead Care Home, we are pleased to hear that your Mother is enjoying the food served and that she is being well cared for by the staff here. We appreciate your comments on the staff and the activities provided at the home and will share these comments with the care home's manager. The Bupa Customer Care Team.
What a fantastic environment to live and work in! I am always so impressed with the work ethic of the staff here. They truly go the extra mile for their residents who they all consider to be extensions of their own family. If a day comes for me to move into a care home I pray that it is with the Elmstead team. I know I’ll be in safe and caring hands then. If you want excellent nutrition, amazing entertainment and the very best people caring for your loved one then look no further than Elmstead care home.
Your comments are very important to us and we will share your feedback with the care homes manager. The Bupa Customer Care Team.
No stiff stuffy uniform and office which immediately gives a proper homely feel, like you’ve walked into a home and not a business. All staff are kind and friendly and really do care. The residents have lots of fun and they even have a cat. I’d happily live there myself if and when the time comes. Well done Elmstead, you have a little gem here.
Thank you for your review of Elmstead, we are pleased to hear that you have had a positive experience and received a warm welcome. We are glad that the residents are enjoying their stay and feel at home, as they should. Your feedback will be passed on to the care home's manager, The Bupa Customer Care Team.
This home has always provided help answering our questions whilst providing daily care for our mum. They have been really helpful when mum had to go to the hospital for an appointment. My main concern is that residents tend to sit in the lounge with the telly on most of the day, but I appreciate that the residents have to "get up and go" themselves.
Thank you for your review. We are pleased to hear about your positive experience and appreciate your comments of our home and will share your comments with the home’s manager.
I cannot rate this care home highly enough. Everything from the fantastic management to the dedicated staff, to the fantastic activities and events provided, are of extremely high quality. The word home is key in describing Elmstead as that is exactly how it feels for all the residents and visitors. Thank you, Elmstead for being the perfect home for my Gran.
Thank you for your review. We are pleased to hear about your positive experience and appreciate your comments about our home and staff.
My father was at Elmstead Care Home for 13 years. We as a family consider that he had the optimum care we could have wished for. Everything from the day to day care routine, medical needs, food and engaging with him in a way that made him feel comfortable with whatever he felt able to do was met with consideration and kindness. He wasn't someone who particularly wanted to participate in activities or outings but that was certainly on offer and his wishes were respected in regard to that.
So sorry to hear of your loss, please accept our condolences. Thank you for your review and kind words. I'm sure that when you look back on the time that your father spent with us it will be good memories knowing that he was well cared for.
Regulatory Rating
Care Quality Commission (CQC) Rating
Date: 14 January 2022Good
- CaringGood
- EffectiveGood
- ResponsiveOutstanding
- SafeGood
- Well-ledGood
Inspection ratings
We rate most services according to how safe, effective, caring, responsive and well-led they are, using four levels:
- Outstanding - The service is performing exceptionally well.
- Good - The service is performing well and meeting our expectations.
- Requires Improvement - The service isn't performing as well as it should and we have told the service how it must improve.
- Inadequate - The service is performing badly and we've taken action against the person or organisation that runs it.
- Not rated - we have not yet rated this area of the service, this is normally because the assessments we have carried out have been focused on other key questions.
Bed Vacancies
1 Bed Vacancy
Posted: 11 July 2026All our rooms are different sizes with tasteful neutral decor. They are light and airy and some have garden views. Each room has ample storage in light oak and a comfortable arm chair for you to relax in.
News (0) & Events (0)
There are no news items for Elmstead Care Home.
There are no upcoming events for Elmstead Care Home.
Awards / Recognitions (9)
- 30 Jan 2026Recipient: Bupa Care Homes
- 31 Jan 2025Recipient: Bupa Care Homes
- 28 Feb 2023Recipient: Bupa Care Homes
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