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Elmstead Care Home

104 Elmstead Lane, Chislehurst, London BR7 5EL
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She's been a resident since 2017 and has been very happy here since day oneCheryl M(Daughter of Resident/Service User)
Elmstead Care Home, Chislehurst
Excellent food. Caring staff, many who have been with Elmstead for many years.A S(Sister-in-law of Resident/Service User)
Elmstead Care Home, Chislehurst
We feel we have found the ideal location for a single gentleman who was becoming lonely.Brian F(Nephew of Resident/Service User)
Elmstead Care Home, Chislehurst

Elmstead is a 40-bedded residential home which includes a 12 bedded safe environment for residential dementia care, welcoming both long and short-term stays.

The home has good transport links with a regular bus route going to Bromley and Eltham stopping directly outside the home, local train station going into London only a short walk away and, not to mention easy access to the A20.

Elmstead has four comfortable lounges that are ideal...  

Care Provided by Elmstead Care Home

Primary Care Categories

  • Older Person Care
  • Dementia

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 41 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia

Other Care Provided

  • Convalescent Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Close to Local shops
  • Near Public Transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Residents Kitchenette
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

Type of carePermanentRespite
Residential CareFrom £1,365From £1,500
Residential Dementia CareFrom £1,415From £1,555

Pricing is subject to an assessment of care needs and the room chosen. There’s no need for your loved one to have Bupa health insurance, our Care Home is open to everyone.

***Between 10th June and 20th September 2026 we are running a '3 weeks for the price of 2' pricing promotion. This is for self funding residents only, subject to availability and dependent on a care needs assessment at the time of booking. T&Cs available on request.***

Please contact us for more information.

Contact Elmstead Care Home to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self-Funding (Private)
  • Local Authority with Top-up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Group / Owner

Person in charge

  • Emma Staples(Home Manager)

Local Authority / Social Services

Admission Information

  • Mixed (no single-gender units)
  • Ages 40+

Care Home Design/Build

  • Purpose Built: No
  • Number of floors: 3

Room Information

  • Single Rooms (41)

Visiting

  • We’re a short drive off the A20 and just down the road from Elmstead Woods. From there, you can catch regular trains to and from Central London.

Parking

  • Onsite parking available.

Elmstead Care Home Reviews (87)

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9.7

Elmstead Care Home has a Review Score of 9.7 (9.667) out of 10, based on 14 reviews in the last 2 years. Over all time Elmstead Care Home has 87 reviews.

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Showing 87 reviews matching selected criteria
Review from Trudy G (Friend of Resident) published on 31 March 2020 Submitted via Postal Card
Overall Experience
The staff are all very kind. I like that it is an open door policy you can go at any time.

The place is clean and tidy. The food is very good as I have tried it already when I stayed and had a meal with my friend.

Reply from Greta Narbutaityte, Customer Adviser at Elmstead Care Home

Thank you for the praise, we are very happy to hear you are satisfied with the standard of our care.

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Review from K C (Niece of Resident) published on 7 October 2019 Submitted via Postal Card
Overall Experience

A very friendly, relaxing and caring home. The staff really got to know my aunts likes and dislikes and more than accommodate her. They really make residents feel like they're on holiday at home.

Reply from Greta Narbutaityte, Customer Adviser at Elmstead Care Home

Thank you for your kind words. We are very happy to hear you can feel at ease with your aunt in our care.

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Review from T O (Niece of Resident) published on 19 June 2019 Submitted via Postal Card
Overall Experience

My uncle came for a respite stay and not only did we have absolute peace of mind, but he also had a great time. He went in needing assistance with toileting and mobility and came home more independent in both aspects. Lovely, friendly caring staff throughout. My Uncle is now going to continue coming along for daycare and where possible, and more respite stays. Couldn't recommend enough.

Reply from Greta Narbutaityte, Customer Adviser at Elmstead Care Home

Thank you for your praise. We are delighted to hear about your uncle's recovery. We hope to see you again soon.

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Review from C S (Daughter of Resident) published on 5 November 2018 Submitted via Postal Card
Overall Experience
My dad has Alzheimer's and vascular dementia and his behaviour is sometimes challenging and out of character. It wasn't an easy decision to put my dad in care.

Elmstead have been amazing from the moment I stepped through the door, the care and support for my dad has been fantastic. The management is excellent and hands-on and gives me reassurance. I cannot fault the care and support.

Reply from Josephine Gaupholm, Customer Adviser at Elmstead Care Home

Thank you for your review of Elmstead Care Home. We are pleased to hear that you have had a positive experience with the home and appreciate your comments regarding the care your father has received. We will share your comments with the home's manager. The Bupa Customer Care Team.

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Review from Jennifer O (Daughter of Resident) published on 7 September 2018 Submitted via Postal Card
Overall Experience

All staff are caring to both family and my mother who they care for. They also keep me updated on everything that has happened. I have never seen her smile so much for a very long time. They can't do enough for her and that is my mum's point of view as well as mine. There is so much to keep her occupied and she enjoys every event that they have going on.

Reply from Josephine Gaupholm, Customer Adviser at Elmstead Care Home

Thank you for your review of Elmstead Care Home. We are pleased to hear that you and your mum have had a positive experience with the home and appreciate your comments regarding the level of care your mum receives and the range of activities offered. We will share your comments with the home's manager. The Bupa Customer Care Team.

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Review from Linda T (Daughter-in-law of Resident) published on 7 September 2018 Submitted via Postal Card
Overall Experience

Mum settled in straight away, loved her room and enjoyed the food. We saw her come to life again smiling, laughing and joining in the activities. I can't praise Elmstead Care Home enough. Every member of staff I've had dealing with are very caring and friendly. The nest sentence are mum's words. "I couldn't be treated any better if I was royalty". So thank you very much to all the staff for giving us happy memories.

Reply from Josephine Gaupholm, Customer Adviser at Elmstead Care Home

Thank you for your review of Elmstead Care Home. We are pleased to hear that you and your mum have had a positive experience with the home. We really appreciate your comments regarding the care the staff provided and are glad your mum left with happy memories. We will share your comments with the home's manager. The Bupa Customer Care Team.

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Review from Laura C (Daughter of Resident) published on 15 August 2018 Submitted via Postal Card
Overall Experience

My mother is happy and settled at Elmstead. She is looked after with care and we know as a family she is safe and well looked after. All the staff are friendly and very helpful. There is a homely atmosphere and the activities/entertainment is excellent.

Reply from Andrew Hyland, Customer Adviser at Elmstead Care Home

Thank you for your review. We are pleased to see that your mother is happy and settled at the home. It is great to see that our staff are friendly and helpful and it is always our aim to provide high-quality members of the Bupa care team. We will pass on your comments to the home's manager regarding the atmosphere and the excellent activities available at the home.

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Review from T S (Daughter of Resident) published on 9 August 2018 Submitted via Website
Overall Experience

We can't thank the staff enough for the wonderful care that they have given Mum since she moved to Elmstead. Mum is very happy, well looked after and extremely well fed! The food is of a high standard. We have been very impressed with all the staff, who treat Mum with kindness and respect. We are kept well informed about every aspect of Mum's care. All the staff are so friendly and approachable - a credit to Elmstead. Thanks for taking such good care of Mum.

Reply from Gabriella Mills, Customer Adviser at Elmstead Care Home

Thank you for your review of Elmstead Care Home, we are pleased to hear that your mum has been well cared for here and is having a comfortable stay. We appreciate your comments on the staff and will share your feedback with the care homes manager. The Bupa Customer Care Team.

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Review from Kathleen R (Sister of Resident) published on 6 August 2018 Submitted via Postal Card
Overall Experience

It gives me peace of mind just knowing my sister is happy in the home and it is not over big, so it makes her feel more comfortable, more to her liking. I found the staff to be very helpful and also very caring and they are always there on hand and that has to make it a homely place to be.

Reply from Josephine Gaupholm, Customer Adviser at Elmstead Care Home

Thank you for your review of Elmstead Care Home. We are pleased to hear that you find the home is comfortable and that your sister is having a positive experience. We will share your comments with the home's manager. The Bupa Customer Care Team

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Review from Margaret C (Sister of Resident) published on 25 July 2018 Submitted via Postal Card
Overall Experience

I am happy with the care my sister is getting. All the staff are very helpful. The meals are excellent too. Overall, very happy for her to be in the care home.

Reply from Gabriella Mills, Customer Adviser at Elmstead Care Home

Thank you for your review of Elmstead Care Home, we are pleased to hear that you are happy with the care your sister is receiving at the home. We appreciate your comments towards our staff and will share your review with the care home's manager. The Bupa Customer Care Team.

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Review from J J (Daughter of Resident) published on 19 July 2018 Submitted via Postal Card
Overall Experience

1. Food, sandwiches every day and overcooked dinners that have been kept hot for 2 plus hours.

2. Patients/clients sitting staring in general from 7 am til 7 pm at times.

3. Garden door locked, no access for the frail clients. No social interaction over the weekend. No ice for drinks! Poor squash.

Reply from Gabriella Mills, Customer Advisor at Elmstead Care Home

Thank you for your feedback of Elmstead Care Home. We take all comments extremely seriously and are very disappointed to hear that you are unsatisfied with your experience of care at one of our homes. Our residents’ health and wellbeing is our absolute priority. We would like to contact you so that...  

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Review from A G (Grandson of Resident) published on 18 July 2018 Submitted via Postal Card
Overall Experience

My grandad has been a resident at Elmstead since January 2013. He is very comfortable and well cared for.

Reply from Gabriella Mills, Customer Advisor at Elmstead Care Home

Thank you for your review of Elmstead Care Home, we are pleased to hear that your grandad is being well cared for with us. We appreciate your feedback and will share this with the care home's manager. The Bupa Customer Care Team.

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Review from K D (Daughter of Resident) published on 16 July 2018 Submitted via Postal Card
Overall Experience

The home is amazing, excellent staff from the manager to carers, kitchen staff and cleaners. The activities laid on are well thought out and varied. It's lovely that relatives are invited to join the residents on many occasions. Relatives are always made welcome no matter what time you arrive. I love the individual lounges you can visit which makes it feel like a cosy place to chat. Felt so reassured my mum is well looked after in a safe place. She's very happy here.

Reply from Gabriella Mills, Customer Advisor at Elmstead Care Home

Thank you for your review of Elmstead Care Home, we are pleased to hear that you have had a positive experience of the home and the staff who are there. We appreciate your comments and glad to hear that your mum is being well cared for and you are enjoying your visits. We will share your comments with the care home's manager. The Bupa Customer Care Team.

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Review from J G (Daughter of Resident) published on 12 July 2018 Submitted via Postal Card
Overall Experience

My Mum has lived at Elmstead for over 3 years and is very happy. It is like a home from home. She likes the staff and they care for her very well, especially as her dementia has progressed. A special mention must go to the cooks who prepare the meals and lovely birthday cakes.

Reply from Gabriella Mills, Customer Adviser at Elmstead Care Home

Thank you for your review of Elmstead Care Home, we are pleased to hear that your mum is happy living here. We are glad that your mum gets on well with the staff and that she is well cared for. We appreciate your comments on the cooks at the home and will share your comments to the care homes manager. The Bupa Customer Care Team.

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Review from Michael P (Son of Resident) published on 5 July 2018 Submitted via Postal Card
Overall Experience
I found all the staff at Elmstead extremely friendly, caring and professional. Nothing is too much trouble for them. The activity coordinators are excellent and devise activities and involve residents to stimulate their mind and bodies.

My mother has commented on the good quality and variety of food in a clean and safe environment.

Reply from Gabriella Mills, Customer Adviser at Elmstead Care Home

Thank you for your review of Elmstead Care Home, we are pleased to hear that your Mother is enjoying the food served and that she is being well cared for by the staff here. We appreciate your comments on the staff and the activities provided at the home and will share these comments with the care home's manager. The Bupa Customer Care Team.

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Review from Peter M (Regular Volunteer) published on 25 June 2018 Submitted via Website
Overall Experience

What a fantastic environment to live and work in! I am always so impressed with the work ethic of the staff here. They truly go the extra mile for their residents who they all consider to be extensions of their own family. If a day comes for me to move into a care home I pray that it is with the Elmstead team. I know I’ll be in safe and caring hands then. If you want excellent nutrition, amazing entertainment and the very best people caring for your loved one then look no further than Elmstead care home.

Reply from Gabriella Mills, Customer Adviser at Elmstead Care Home
Thank you for your review of Elmstead Care Home. We are very pleased to hear that you are happy with the staff and the care received by the residents. We are glad that the residents are enjoying the entertainment that is put on too!

Your comments are very important to us and we will share your feedback with the care homes manager. The Bupa Customer Care Team.

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Review from M C (Relative of Resident) published on 21 June 2018 Submitted via Website
Overall Experience
Fantastic place that started with the most relaxing, friendly welcome at the front desk as soon as you walk through the door from a very knowledgeable receptionist who showed me around and then introduced me to an equally lovely manager.

No stiff stuffy uniform and office which immediately gives a proper homely feel, like you’ve walked into a home and not a business. All staff are kind and friendly and really do care. The residents have lots of fun and they even have a cat. I’d happily live there myself if and when the time comes. Well done Elmstead, you have a little gem here.

Reply from Gabriella Mills, Customer Adviser at Elmstead Care Home

Thank you for your review of Elmstead, we are pleased to hear that you have had a positive experience and received a warm welcome. We are glad that the residents are enjoying their stay and feel at home, as they should. Your feedback will be passed on to the care home's manager, The Bupa Customer Care Team.

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Review from S F (Son of Resident) published on 10 April 2018 Submitted via Postal Card
Overall Experience

This home has always provided help answering our questions whilst providing daily care for our mum. They have been really helpful when mum had to go to the hospital for an appointment. My main concern is that residents tend to sit in the lounge with the telly on most of the day, but I appreciate that the residents have to "get up and go" themselves.

Reply from Jayne Duck, Customer Services Administrator at Elmstead Care Home

Thank you for your review. We are pleased to hear about your positive experience and appreciate your comments of our home and will share your comments with the home’s manager.

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Review from Amy K (Granddaughter of Resident) published on 27 March 2018 Submitted via Postal Card
Overall Experience

I cannot rate this care home highly enough. Everything from the fantastic management to the dedicated staff, to the fantastic activities and events provided, are of extremely high quality. The word home is key in describing Elmstead as that is exactly how it feels for all the residents and visitors. Thank you, Elmstead for being the perfect home for my Gran.

Reply from Jayne Duck, Customer services administrator at Elmstead Care Home

Thank you for your review. We are pleased to hear about your positive experience and appreciate your comments about our home and staff.

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Review from Luisa M (Daughter of Resident) published on 8 January 2018 Submitted via Postal Card
Overall Experience

My father was at Elmstead Care Home for 13 years. We as a family consider that he had the optimum care we could have wished for. Everything from the day to day care routine, medical needs, food and engaging with him in a way that made him feel comfortable with whatever he felt able to do was met with consideration and kindness. He wasn't someone who particularly wanted to participate in activities or outings but that was certainly on offer and his wishes were respected in regard to that.

Reply from Jayne Duck, Customer services administrator at Elmstead Care Home

So sorry to hear of your loss, please accept our condolences. Thank you for your review and kind words. I'm sure that when you look back on the time that your father spent with us it will be good memories knowing that he was well cared for.

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No Rating

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 14 January 2022
Overall
Good
  • CaringGood
  • EffectiveGood
  • ResponsiveOutstanding
  • SafeGood
  • Well-ledGood
Care Quality Commission is responsible for the registration and inspection of social care services in England.View Latest Report

Bed Vacancies

1 Bed Vacancy

Posted: 11 July 2026

All our rooms are different sizes with tasteful neutral decor. They are light and airy and some have garden views. Each room has ample storage in light oak and a comfortable arm chair for you to relax in.

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Awards / Recognitions (9)

  • 30 Jan 2026Recipient: Bupa Care Homes
  • 31 Jan 2025Recipient: Bupa Care Homes
  • 28 Feb 2023Recipient: Bupa Care Homes

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