Frognal House Care Home - Avery Collection

Frognal Avenue, Sidcup DA14 6LF
Review Us
9.8 160 Reviews
  • Frognal House Care Home - Avery Collection, Sidcup
Situated a brief distance from the town centre, Frognal House Care Home is purpose-built, offering a serene environment for elderly individuals to receive precise levels of care. Couples or companions seeking to continue their care journey together are warmly welcomed.

Upon arrival at the Sidcup care home, you'll discover seven acres of beautifully landscaped wheelchair-friendly gardens, allowing all residents to appreciate the picturesque scenery. Comprising three stunning buildings, the home accommodates 149 resident bedrooms, each equipped with en-suite wet rooms and kitchenettes.

The care home boasts fantastic on-site facilities, including a hair and beauty salon for residents who want a little TLC, bright and spacious lounges which provide a comfortable space to unwind, and a restaurant serving freshly prepared seasonal cuisine during mealtimes.

The team offer various forms of support, catering to different needs. Residential care is available for those requiring extra support with basic day-to-day activities. In contrast, the nursing care service provides a more intensive level of care for individuals with longer-term conditions, delivered by the local district nursing team. Additionally, the home offers respite care.

As an industry leader in dementia care, Avery takes pride in the dedicated dementia care community within the home. Specifically designed for safety and comfort, this community utilises life story work to understand residents and tailor support to everyone’s needs.
Show Frognal House Care Home - Avery Collection on the Map

Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 131 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Convalescent Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Stairlift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: £1300 – £1600
  • Self-Funded Residential Dementia Care: £1400 – £1700
  • RESPITE Self-Funded Residential Care: from £1600
  • RESPITE Self-Funded Residential Dementia Care: from £1650

For more information regarding fees. Please contact Frognal House reception.

These prices are only a guideline, please contact Frognal House Care Home - Avery Collection to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Person in charge

  • Lisa Harvey-Matthews (General Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 65+

Care Home Design/Build

  • Purpose Built: No
  • Number of floors: 3

Room Information

  • Single Rooms (85)
  • Couples/Companion Rooms (23)
  • Single Rooms with Ensuite Wet Room (74)
  • Couples/Companion Rooms with Ensuite Wet Room (23)

Visiting

  • When arriving at Frognal. Please press the buzzer to gain access to the car park.

Parking

  • Frognal House has onsite parking.

Frognal House Care Home - Avery Collection Reviews (160)

9.8

Frognal House Care Home - Avery Collection has a Review Score of 9.8 (9.756) out of 10, based on 26 reviews in the last 2 years.
Over all time Frognal House Care Home - Avery Collection has 160 reviews.

Overall Experience
  • 113
  • 41
  • 5
  • 1
  • 0
Date Published
  • 160
  • 8
  • 8
  • 26
  • 134
Reviewer Connection to Frognal House Care Home - Avery Collection
  • 53
  • 51
  • 25
  • 6
  • 5
  • 3
  • 3
  • 2
  • 2
  • 1
  • 1
  • 1
  • 1
  • 1
  • 1
  • 1
  • 1
  • 1
  • 1
Total of 160, showing 1-20
Review from Terry H (Husband of Resident) published on 12 August 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Amazing, caring staff and excellent surroundings.
Reply from Reece Brooks, Client Liaison Manager at Frognal House Care Home - Avery Collection

Thank you for your lovely message. We're so pleased to hear you appreciated our caring staff and beautiful surroundings.Your feedback means a lot to us and encourages our team to keep providing the best care possible.Warm regards,

  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Katie E (Daughter of Resident) published on 12 August 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
A wonderful opportunity to learn about the history of Frognal House and its beautiful grounds. The staff were informative, enthusiastic and friendly, as always. The character dress was a lovely touch. I feel lucky that my mum resides in such a beautiful and historic local property. Thank you for all
your hard work putting together such a memorable day.
Reply from Reece Brooks, Client Liaison Manager at Frognal House Care Home - Avery Collection

Thank you for your lovely feedback. We're so pleased you enjoyed the day and appreciated the history, grounds, and special touches like the character dress. It's always a joy to hear that our team's enthusiasm and care shine through.We feel privileged to care for mum in such a special setting, and your kind words mean a lot to us.Warm regards

  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Denby H (Daughter of Resident) published on 12 August 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Mummy has been so well treated and all the team in Reminiscente are remarkable humans. We feel like part of a family. Mummy's cousin visited from Miami Florida yesterday and he was so impressed. Its the level of care. I know Mummy is in safe hands which means so many to us all. Thank you from our hearts.
Mummy is shown such support, kindness bordering on love.
Reply from Reece Brooks, Client Liaison Manager at Frognal House Care Home - Avery Collection

Thank you so much for your beautiful words and for taking the time to share your experience. We are truly touched to hear how well your mum has been cared for and how welcomed you've felt by The Frognal Team. Creating a sense of family and safety is at the heart of everything we do, and knowing that this has made such a difference to you means the world to us.We'll be sure to share your lovely feedback with the team.Warm regards,

  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Karen E (Daughter of Resident) published on 11 June 2025 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I just wanted to comment on how wonderful the events are each day. The activities provided throughout the day are great and so varied. The residents are very lucky to have such stimulation. They are encouraged to participate, which is hugely important for their well-being.
Reply from Reece Brooks, Client Liaison Manager at Frognal House Care Home - Avery Collection

Thank you so much for your kind words and thoughtful feedback. We're absolutely delighted to hear that you're enjoying the daily events and activities we provide. Our team works hard to create a varied and engaging programme that supports the well-being of our residents, so it's incredibly rewarding to know it's making a positive impact. Encouraging participation and providing meaningful engagement is at the heart of what we do, and we're so pleased to see that reflected in your experience. Your support means a great deal to us and to our dedicated activities team.

  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from S C (Friend of Resident) published on 16 April 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Mothers Day afternoon tea was excellent. The entertainment team went above and beyond. The music entertainer was first class. Thank you to all for making mothers day special.
Reply from Reece Brooks, Client Liaison Manager at Frognal House Care Home - Avery Collection

Thank you so much for your wonderful review! We're thrilled to hear that you enjoyed the Mother's Day afternoon tea and that our entertainment team made the day extra special for you. It's great to know that the music entertainer was first-class and added to the enjoyment of the event. We strive to create memorable experiences for our residents and their families, and your kind words mean a lot to us. We'll be sure to pass on your compliments to the team. Thank you again for choosing our care home to celebrate such a special occasion.

  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from E C (Daughter of Resident) published on 7 April 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
My 80 year old mum has been a permanent resident for 2 months moving from her own home into the assisted living part of Frognal. All the staff were exceptional with the move, providing advice and being patient as the move took some time to persuade my Mum. Facilities are excellent - gardens are stunning,
café/bar in the communal area means a drink and snack are always available to residents and visitors. Additional lounge/kitchen spaces on other floors are beautifully decorated and great spaces to get away for some privacy if needed. Bedrooms are very clean and modern. Mum enjoys the daily activities, entertainment and trips in minibus and has made some good friends already in other residents and staff. She very much enjoys the food and says all the staff are very kind and good fun. Staff have provided further information re Mum's care and needs in detail when asked and if there is anything that I need to be made aware of, an email or call has been received from one of the team.
Reply from Reece Brooks, Client Liaison Manager at Frognal House Care Home - Avery Collection

Thank you so much for sharing your positive feedback. Our team strives to make every resident feel comfortable and supported, especially during such significant transitions.We take pride in our facilities, including the stunning gardens, cafe/bar, and beautifully decorated lounge/kitchen spaces, designed to offer both communal and private areas for our residents and visitors.We are thrilled that your mum is enjoying the daily activities, entertainment, and trips, and has made good friends among the residents and staff.Thank you for your kind words and for choosing Frognal Care Home. If you have any further questions or need assistance, please don't hesitate to reach out.

  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from A M (Daughter of Resident) published on 31 March 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
My father began his Frognal experience as a respite guest in November 2024 (due to a back problem) but following a fall & subsequent traumatic hospital stay it was agreed that Frognal would be an ideal home for him to be safe & well cared for. We are extremely pleased & grateful to all the Carers &
Staff at Frognal for making my father feel 'at home'. Thank you
Reply from Reece Brooks, Client Liaison Manager at Frognal House Care Home - Avery Collection

Thank you for sharing your positive experience. We are delighted to hear that your father has found a safe and caring home at Frognal. Our team is dedicated to providing the highest level of care and comfort to all our residents. Your kind words about our carers and staff are greatly appreciated and will be shared with the entire team. If there is anything more we can do to support your father or your family, please do not hesitate to reach out. Thank you once again for your heartfelt review.

  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from G T (Daughter of Resident) published on 19 March 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mum is extremely happy at Frognal House - I ask her every time I visit and she always says she really likes it. Initially she didn't want to join in the activities this has completely changed and she is joining in with lots of things now. All of the staff are very caring and kind and mum is well
looked after.
Reply from Reece Brooks, Client Liaison Manager at Frognal House Care Home - Avery Collection

Thank you so much for your wonderful review! We're delighted to hear that your mum is happy at Frognal House. It's heart warming to know that she enjoys her time here and has become more involved in our activities. Our team is dedicated to providing a caring and supportive environment, and it's rewarding to see the positive impact on your mum. We'll continue to ensure she feels well looked after and enjoys her time with us. If you ever have any suggestions or concerns, please don't hesitate to reach out. Thank you again for your kind words!

  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Vivianne M (Daughter of Resident) published on 12 August 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
We had a very enjoyable afternoon at the summer fete, we were warmly welcomed by a very happy team even though my mother wasn't well enough that day to attend. I am so looking forward to the next event because I know mum would have enjoyed the band and the party atmosphere. Well done to everyone who
worked hard!
Reply from Reece Brooks, Client Liaison Manager at Frognal House Care Home - Avery Collection

Thank you so much for taking the time to write down your kind words and leaving us such a lovely review. We are pleased that you enjoyed our summer BBQ event at Frognal, we are looking forward to welcoming you to the next one. Your feedback is truly invaluable to us, I will be sure to pass your kind comments on to the rest of the team. Kind regards.

  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from J M (Daughter of Resident) published on 12 August 2024 Submitted via Website • Report
Overall Experience 4.0 out of 5
My mum has been a resident at Frognal for 2 years now and has received a very good level of care throughout. I attended the summer BBQ this month which was very enjoyable with plenty of food and drink and some pleasant entertainment. My mum really enjoyed the day. It was great to see everyone having
fun in the sun, the event was a big success and very inclusive. This care home was recommended to me by a colleague and I have also recommended it to friends of mine as I feel it provides a sense of home and belonging for my mum and I'm happy with the overall service available which is good value for money when compared to other options.
Reply from Reece Brooks, Client Liaison Manager at Frognal House Care Home - Avery Collection

We are so grateful for your kind words and for taking the time to leave us such a lovely review. We are pleased that you enjoyed our summer BBQ event at Frognal, our team works hard to ensure every resident has a memorable experience at our events and we take a lot of pride in the services we provide at Frognal House. Your feedback is truly invaluable to us, I will be sure to pass your kind comments on to the rest of the team. Kind regards.

  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Lyn J (Daughter of Resident) published on 12 August 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
Avery staff always make a lot of effort to make their events enjoyable. Mum and I (and my sister) enjoyed the music, food, etc. The weather was lovely but it would be great if the canopy could be replaced as the direct sun was quite hot.
Reply from Reece Brooks, Client Liaison Manager at Frognal House Care Home - Avery Collection

Thank you for taking the time to leave us such a lovely review. Our team works hard to ensure every resident has a memorable experience and we take a lot of pride in the services we provide at Frognal House. Your feedback is truly invaluable to us, I will be sure to pass your kind comments on to the rest of the team. Kind regards.

  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from D R (Resident) assisted by family/friend published on 6 August 2024 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Despite my reservations about being in a residential home environment, I enjoyed the experience. Although not able to have much conversation with other residents I enjoyed the company and conversation of the many members of staff who were always willing to have a chat. I didn't participate in the activities
except a bit of flower arranging and I enjoyed the piano player. It's a disappointment that the trips out whilst I was there to the Lavender Fields did not happen. Also, it's a shame the new facilities upstairs in the new lounge, verandah and tea-making facilities were not available when guests visited.
Reply from Reece Brooks, Client Liaison Manager at Frognal House Care Home - Avery Collection

Thank you so much for your review of Frognal House, we are happy to hear that you enjoyed your experience whilst you stayed with us. We at Frognal appreciate all feedback and for the opportunity to take all of your notes on board to improve our services that we provide. We sincerely apologise regarding the rescheduling of the Lavender Fields trip and we would like to offer you the opportunity to come and enjoy one of our future trips with Frognal, please contact us if this is something you would be interested in. As well as this since the opening of our newly renovated second floor, in conjunction with our pre-existing bistro on the ground floor, we now have tea and coffee making facilities on our second floor with access to the sun terrace for all residents and visitors to enjoy and we apologise this wasn't available at the time of your stay. Once again I want to thank you for your kind words and taking the time to share your experience of Frognal. Kind regards

  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from G L (Daughter of Resident) published on 10 June 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mother has had two admissions for holiday cover, before becoming a resident. This really helped the transition. The staff are all lovely, attentive, caring and always supportive. My mother loves the food and the environment is not that of an institution but of a home. The staff provide daily entertainment
which is varied and appropriate.
Reply from Reece Brooks, Client Liaison Manager at Frognal House Care Home - Avery Collection

We are so grateful for your kind words and for taking the time to leave us such a lovely review. Our team works hard to ensure every resident has a memorable experience and we take a lot of pride in the services we provide at Frognal House. We are pleased that your experience with Frognal has been such a positive one. Your feedback is truly invaluable to us, I will be sure to pass your kind comments on to the rest of the team. Kind regards.

  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Stuart G (Nephew of Resident) published on 16 April 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
Had a fantastic Easter Extravaganza day at Frognal House Care Home. Raffle, excellent singer and hot cross buns were all part of the day. Not seen my aunt dance for a long time, but we couldn’t stop her. She and our family had a great afternoon, all helped by the warmth of the care staff. Well done
Frognal, here’s to the next one.
Reply from Reece Brooks, Client Liaison Manager at Frognal House Care Home - Avery Collection

Thank you for taking the time to leave such a lovely review of our easter event. Here at Frognal we love hosting and running exciting events for our residents, friends and families to enjoy. I will of course inform our team of your kind words. We will look forward to welcoming you to our next event. Kind regards.

  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Paige B (Granddaughter of Resident) published on 22 March 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My grandmother's care at Frognal is amazing, the residents, relatives, and staff are like one big family. The home is extremely clean. The staff are extremely kind, caring, and attentive. The residents are kept safe and very well cared for. I can't compliment this care home enough.
Reply from Reece Brooks, Client Liaison Manager at Frognal House Care Home - Avery Collection

Thank you for taking the time to leave us such a lovely review. We take a lot of pride in the grounds and services we provide at Frognal House. We thank you for recognizing this. We are pleased that your experience with Frognal has been such a positive one and we really appreciate your kind words. Your feedback is truly invaluable to us, I will be sure to pass your kind comments on to the rest of the team. Kind regards.

  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from M M (Respite Resident) published on 22 March 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I came here for two weeks respite. When I viewed the home to see if it was right for me I met the client liaison manager, he was so welcoming, warm and kind-hearted. Perfect for what I was looking for and he didn't disappoint. I had a great two weeks here, enjoyed it all. The staff are amazing, every
one of them. Such a great vibe in the home, everyone is so happy. Thanks to the client liaison manager and all the lovely staff.
Reply from Reece Brooks, Client Liaison Manager at Frognal House Care Home - Avery Collection

Thank you for taking the time to leave us such a lovely review. We are so pleased that you enjoyed your time at Frognal and that the staff made a true impact on your experience. We thank you for recognizing this. We are pleased that your experience with Frognal has been such a positive one and we really appreciate your kind words. Your feedback is truly invaluable to us, I will be sure to pass your kind comments on to the rest of the team. Kindest regards

  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Susan S (Niece of Resident) published on 11 March 2024 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My uncle has been here for a few weeks. So far, he has found Frognal to be very friendly and welcoming. The carers make the environment lively and fun but are also very professional. Nothing is too much trouble, and the residents are treated with great respect by all of the staff. I would recommend
Frognal to anyone looking for a good care home.
Reply from Reece Brooks, Client Liaison Manager at Frognal House Care Home - Avery Collection

Thank you for taking the time to leave us such a lovely review and for all of your kind words. We are very proud of the care we provide at Frognal, and we are so pleased we have made your uncle's experience such a pleasurable one. Your uncle was a wonderful resident. We really appreciate your kind words. Your feedback is truly invaluable to us; I will be sure to pass your kind comments on to the rest of the team.

  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from W D (Wife of Resident) published on 8 February 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
My husband who is 93 and has vascular dementia has stayed with you twice and been really happy. All the staff seem to care and the atmosphere is calm and happy. He loves to join in all the activities and read the daily newspaper and programme.
Reply from Reece Brooks, Client Liaison Manager at Frognal House Care Home - Avery Collection

Thank you for taking the time to leave us such a lovely review. We take a lot of pride in the grounds and services we provide at Frognal House. We thank you for recognising this, and we really appreciate your kind words. Your feedback is truly invaluable to us; I will be sure to pass your kind comments on to the rest of the team. Kind regards.

  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Dave A (Son of Resident) published on 8 February 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
We selected Frognal House for our mum having visited many others in the area. Whilst I'm sure they all would have cared for her well, the staff, facilities and the friendly & genuine caring environment at Frognal really stood out for us. Once she moved in we immediately knew we'd made the right choice
for her. The staff made sure she settled in well, the care was exceptional, the activities provided were incredible, and we & other visitors were always made welcome. It really is impossible to find any fault or criticism. Knowing how well she was being looked after and how happy she was there was a huge relief for all her family and I can't thank the staff and management enough. I would have no hesitation in recommending Frognal House.
Reply from Reece Brooks, Client Liaison Manager at Frognal House Care Home - Avery Collection

Thank you for taking the time to leave us such a lovely review and for all of your kind words. We are very proud of the care we provide at Frognal and we are so pleased we have made your mum's experience such a pleasurable one. Your mum was a wonderful resident and never failed to make the staff smile. We really appreciate your kind words. Your feedback is truly invaluable to us; I will be sure to pass your kind comments on to the rest of the team.

  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Isobel M (Sister of Resident) published on 26 January 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
This was the first time I used Frognal House Care Home for my brother's respite care. I found the staff very helpful and professional when we were settling my brother into the Dementia unit. My brother is usually very reluctant to go into respite care but he seemed happier when I spoke to him on the
telephone when I was away. He seemed better orientated and much less anxious than usual.
When we arrived to take him home he was happier and better orientated than is usually the case. I found the staff very warm and caring. They had clearly built up a very positive relationship with my brother. I felt that they understood him well and had made a great effort to get to know him. I could see that they liked and appreciated my brother's personality despite the severity of his illness. I very much appreciated and admired the staff, their skills and their overall approach which is a great credit to the service.
Reply from Reece Brooks, Client Liaison Manager at Frognal House Care Home - Avery Collection

We are so grateful for your kind words and for taking the time to leave us such a lovely review. Our team works hard to ensure every resident has a memorable experience and we take a lot of pride in the services we provide at Frognal House. We are pleased that your experience with Frognal has been such a positive one. Your feedback is truly invaluable to us, I will be sure to pass your kind comments on to the rest of the team. Kind regards.

  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Current Review Score: 9.8 (9.756)

Overview of Review Score

The Review Score of 9.8 (9.756) out of 10 for Frognal House Care Home - Avery Collection is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.8 out of 5 from 26 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 26 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.764 for Frognal House Care Home - Avery Collection is calculated as follows: ( (241 Excellents x 5) + (63 Goods x 4) + (5 Satisfactorys x 3) ) ÷ 309 Ratings = 4.764
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 4.992 Points relating to the number of positive Reviews for Frognal House Care Home - Avery Collection is based on 26 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 131 registered maximum number of service users is 26.2. 26 Positive Reviews ÷ 26.2 = 0.992
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 29 May 2021

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

Loading

Loading Loading

Loading

Loading

Awards / Recognitions (11)

Meet the Team (5)

Fiona

Fiona Taylor

Job Title: Deputy Manager Joined: 2023

Hello, I’m Fiona, I entered the care sector at the age of 15, previously to this role I was a registered nurse and currently have over 30 years working within a care home setting covering residential, dementia care, mental health and nursing care.


I am passionate about all aspects of care being person-centred to ensure that residents live a fulfilling life. My main interests in care are dementia, medication and end-of-life care.


I have been at Frognal since March 2023 and my main ethos along with the other members of the team is for Frognal to be the best that it can be. I’m happy to meet with any family/friends to discuss the care of your loved ones.

Zoe

Zoe Stewart

Job Title: Business Office Coordinator Joined: 2016

Hi, I’m Zoe, I have worked at Frognal for 8+ years now starting in the Laundry and working my way through Activities as an assistant and now Business Office Coordinator. I am the community’s first point of contact when it comes to finances so anything billing or invoice related – I will do my best to help with any queries that you may have. I have always enjoyed working at Frognal and hopefully look forward to many more years here.

No image found

Rebecca Clift

Job Title: Residential Care Manager

Hi, I’m Rebecca, I am the Assisted Living Coordinator – I manage the care team and our residents here in Chestnut House. If you have any queries regarding your loved ones' care, I have an open-door policy, please feel free and come and see me any time.

Tracey

Tracey Rye

Job Title: Dementia Care Manager Joined: 2022

Hi, my name is Tracy, I have worked in care for the past 30 years, starting at the bottom and working my way through different roles from kitchen, and housekeeping to the care role. I have a passion for Dementia care and started with the team at Frognal House in October 2022 as the Reminiscence Coordinator. I love my job and have gained a wealth of knowledge through the years. I have an open-door policy for all family members and my team members.

Nicola

Nicola Winters

Job Title: Well-being Manager

Hello everyone, for most of my working life, I have worked in the social care sector, working with variable adults with learning disabilities. In my spare time, I do freelancing for a floral events company.


I took the opportunity to become an activity coordinator, where I found my true vocation later in life. I have an absolute passion for my role. My focus every day is to make the residents happy, activities are such an important part of daily living in our community. I have a great team, and we are all committed to ensuring that every resident makes the most of each day I am always open to suggestions, and if I can do it, I will.

Frequently Asked Questions about Frognal House Care Home - Avery Collection

What types of Care is Frognal House Care Home - Avery Collection registered for?

Older Person Care, Dementia, Physical Disability & Visual / Hearing Impairment are the registered (by the Care Quality Commission) categories of Care.

How many Rooms does Frognal House Care Home - Avery Collection have?

There are 85 Single Rooms and 23 Couples/Companion Rooms.

What are the Facilities & Services at Frognal House Care Home - Avery Collection?

Own Furniture if required, Pet Friendly (or by arrangement), Smoking not permitted, Close to Local shops, Near Public Transport, Minibus or other transport, Lift, Stairlift, Wheelchair Access, Gardens, Bar/Café, Residents Kitchenette, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Frognal House Care Home - Avery Collection to the centre of Sidcup?

0.8 mile(s) as the crow flies, distance by road may be significantly further.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Frognal House Care Home - Avery Collection to verify any information. View our terms and conditions. Frognal House Care Home - Avery Collection has an Enhanced Service - more info.