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- Frognal House Care Home - Avery Collection







Situated a brief distance from the town centre, Frognal House Care Home is purpose-built, offering a serene environment for elderly individuals to receive precise levels of care. Couples or companions seeking to continue their care journey together are warmly welcomed.
Upon arrival at the Sidcup care home, you'll discover seven acres of beautifully landscaped wheelchair-friendly gardens, allowing all residents to appreciate the picturesque scenery. Comprising three stunning buildings, the home accommodates...
Situated a brief distance from the town centre, Frognal House Care Home is purpose-built, offering a serene environment for elderly individuals to receive precise levels of care. Couples or companions seeking to continue their care journey together are warmly welcomed.
Upon arrival at the Sidcup care home, you'll discover seven acres of beautifully landscaped wheelchair-friendly gardens, allowing all residents to appreciate the picturesque scenery. Comprising three stunning buildings, the home accommodates 149 resident bedrooms, each equipped with en-suite wet rooms and kitchenettes.
The care home boasts fantastic on-site facilities, including a hair and beauty salon for residents who want a little TLC, bright and spacious lounges which provide a comfortable space to unwind, and a restaurant serving freshly prepared seasonal cuisine during mealtimes.
The team offer various forms of support, catering to different needs. Residential care is available for those requiring extra support with basic day-to-day activities. In contrast, the nursing care service provides a more intensive level of care for individuals with longer-term conditions, delivered by the local district nursing team. Additionally, the home offers respite care.
As an industry leader in dementia care, Avery takes pride in the dedicated dementia care community within the home. Specifically designed for safety and comfort, this community utilises life story work to understand residents and tailor support to everyone’s needs.
Care Provided by Frognal House Care Home - Avery Collection
Primary Care Categories
- Older Person Care
- Dementia
- Physical Disability
- Visual / Hearing Impairment
Length of Stay
- Permanent Care
- Respite Care
Care Types Provided
- Residential Care
- Dementia Residential Care
- For a maximum of 131 Service Users
Dementia Care Types
- Mild Dementia
- Moderate Dementia
- Advanced/Complex Dementia
Other Care Provided
- Parkinson's Disease
- Stroke
- Palliative / End of Life Care
- COPD/Pulmonary Disease
- Convalescent Care
Facilities
- Own Furniture if required
- Pet Friendly (or by arrangement)
- Smoking not permitted
- Close to Local shops
- Near Public Transport
- Minibus or other transport
- Lift
- Stairlift
- Wheelchair Access
- Gardens
- Bar/Café
- Residents Kitchenette
- Phone Point in own room
- Television point in own room
- Residents Internet Access
Funding & Fees
Weekly Charges per Person
Contact Frognal House Care Home - Avery Collection to confirm what's included and get a personalised quote:
For more information regarding fees. Please contact Frognal House reception.
The price(s) shown are provided by the care home. Contact Frognal House Care Home - Avery Collection for full pricing details and T&Cs.
Funding Types Accepted
- Self-Funding (Private)
- Local Authority with Top-up
- Local Authority
- NHS Continuing Healthcare (CHC)
Tours
Good to Know
Group / Owner
- Avery Healthcare Group
- Private Owned
Person in charge
- Oxana Nesterenco (General Manager)
Local Authority / Social Services
Admission Information
- Ages 65+
Care Home Design/Build
- Purpose Built: No
- Number of floors: 3
Room Information
- Single Rooms (85)
- Couples/Companion Rooms (23)
- Single Rooms with ensuite Wet Room (74)
- Couples/Companion Rooms with ensuite Wet Room (23)
Visiting
- When arriving at Frognal. Please press the buzzer to gain access to the car park.
Parking
- Frognal House has onsite parking.
Frognal House Care Home - Avery Collection Reviews (193)
Frognal House Care Home - Avery Collection has a Review Score of 9.8 (9.849) out of 10, based on 41 reviews in the last 2 years.
Over all time Frognal House Care Home - Avery Collection has 193 reviews.
My 99 year old mother came to for respite care (21 days), so that I could take a 2 week holiday. All her visitors during her time here reported back - wonderful accommodation, smiling staff, which reassured me while I was away. On picking her up today I asked her about her stay and she said - "very...
My 99 year old mother came to for respite care (21 days), so that I could take a 2 week holiday. All her visitors during her time here reported back - wonderful accommodation, smiling staff, which reassured me while I was away. On picking her up today I asked her about her stay and she said - "very welcoming staff, smiling and helpful at all times. The room was amazing and my view from my window made me feel connected to the outside world. I would come back again happily. Staff were always at the ready to help you."
Thank you so much for such wonderful words in your kind review of our home Frognal House. I will certainly share your feedback with the team and so happy that Mum had such a wonderful stay with us. Thank you again
It is a pleasant place to live. My needs are dealt with care + Kindness Food is acceptable with choices There is a lot of activities to choose from
It is a pleasant place to live. My needs are dealt with care + Kindness Food is acceptable with choices There is a lot of activities to choose from
Thank you so very much for your lovely review. At Frognal House we really appreciate all the great reviews that we receive and we are happy to hear that you are happy in your home with us. Thank you again
My mother-in law has been here for about the past 3-4 months. The care she receives is excellent, the staff are very helpful + friendly. Entertainment also good.
My mother-in law has been here for about the past 3-4 months. The care she receives is excellent, the staff are very helpful + friendly. Entertainment also good.
Thank you for your every kind review and we are so happy that your mother in law is enjoying her new home at Frognal House. I will share your lovely feedback with our teams
Living a long way from Frognal made no difference to arrangements.
Everything I needed or asked about seemed no problem. I was supported to ensure this was the surprise I had hoped for.
The room was beautifully and...
Living a long way from Frognal made no difference to arrangements.
Everything I needed or asked about seemed no problem. I was supported to ensure this was the surprise I had hoped for.
The room was beautifully and tastefully decorated.
The food was simply amazing and exquisitely presented.
All staff made my aunt feel special. Her comment was 'it was like being in a dream and fairy tale'.
I couldn't have asked for more and will be a lasting memory which I can capture in the photos and place in a book.
I can't thank the staff enough.
Thank you so much for your kind words in your review. I will pass on your wonderful feedback to our teams and we are all so happy that your Aunt had an extra special Birthday. Thank you again and we are so happy that your Aunt is enjoying her new home. Thank you for taking the time to write such a fantastic review.
I met with Heather some months ago and I could not be happier.
Mum and dad have different needs. Hers physical and she is very well supported in Chestnut house.
Dad has dementia and is in another home, however...
I met with Heather some months ago and I could not be happier.
Mum and dad have different needs. Hers physical and she is very well supported in Chestnut house.
Dad has dementia and is in another home, however all the Frognal staff and community have helped them be together, eat together and are attentive and sensitive to both of them.
Everyone is welcoming and mum is now confident enough to attend some of the group activities.
She is isolated and lonely at home and is thoroughly enjoying some female company.
The accommodation is beautiful, very comfortable and clean. The common parts all well kept and they are both enjoying the layout and the gardens.
I have even brought in my golden retriever (and his girlfriend) a few times to visit.
Both are enjoying their meals and the only complaint has been that mum has put on some weight!
They are both settling well and will be back again soon.
wonderful review. I will share the lovely feedback with the team and we
are all so happy that Mum and Dad had a wonderful stay with us and hope
to see them back in the not too distant future. Thank you again for this
amazing review.
Will help mum with anything she needs.
Mum enjoys the activities and shows.
If we need mum to be got up early the staff will willing to do it eg for a family christening in a church
Will help mum with anything she needs.
Mum enjoys the activities and shows.
If we need mum to be got up early the staff will willing to do it eg for a family christening in a church
Thank you for your kind and lovely words in your review and thank you for taking the time to write it. The feedback will be shared with the team at Frognal House. We are so happy Mum is continuing to enjoy her stay with us.
Activities are fab, particularly the Seaside afternoon.
When Mum needed to go to hospital Oxana was more than helpful. We were very grateful.
Activities are fab, particularly the Seaside afternoon.
When Mum needed to go to hospital Oxana was more than helpful. We were very grateful.
Thank you for your kind words in your review. I will pass on the wonderful feedback to the team. We are so happy Mum is continuing to be happy in her home with us.
Excellent care home. Clean and polite staff. I am reassured mum is getting the best care 24/7. 10* if not more.
Excellent care home. Clean and polite staff. I am reassured mum is getting the best care 24/7. 10* if not more.
Thank you for your kind words in your review. We are so happy at Frognal House that Mum has settled in well and is happy. I will give back your lovely feedback to our team. Thank you again we all really appreciate this glowing review
This is the second time I have used Frognal house for respite care so obviously was very satisfied as I used it again this August. All the staff that I had anything to do with were polite, conscientious, and caring.
This is the second time I have used Frognal house for respite care so obviously was very satisfied as I used it again this August. All the staff that I had anything to do with were polite, conscientious, and caring.
Thank you for your kind words in your review. We really appreciate all our wonderful reviews we receive and will pass on your feedback. Thank you again
Our second visit was to do a needs assessment. Another wonderful member of staff,...
Our second visit was to do a needs assessment. Another wonderful member of staff, made Mum & I very welcome and assured that she would be well taken care of.
The morning we moved Mum in was full of friendly faces & introductions, we knew we had left her in very good hands.
We video called Mum whilst we were away she was extremely happy, making friends etc. Family members visiting loved the vibe, decor and spoke very highly of staff members.Collection day was very touching as lots of staff & residents came to give Mum a hug & see her off. Mum was very happy to hear that we will definitely take her back to stay at Frognal House.
I feel we have freedom to go away again without worrying. Wonderful. Thank you
Thank you so much for a wonderful and lovely review. We are all so happy that Mum enjoyed her stay with us and we all look forward to Mum coming back to have another holiday with us. Thank you again and I will share this lovely review with the team
My dad was at Frognal house for about a year and then he needed nursing care, so he had to move. While at Frognal House he went slowly downhill. This may not be specific to this place, but there were not enough staff to help with aiding the residents with walking and staying active. When dad...
My dad was at Frognal house for about a year and then he needed nursing care, so he had to move. While at Frognal House he went slowly downhill. This may not be specific to this place, but there were not enough staff to help with aiding the residents with walking and staying active. When dad tried to go for a walk outside he was discouraged as there were not enough staff to supervise him. So he sat in a chair and got slowly less mobile and less active and then he had a stroke. The regular staff at FH were mostly good and helpful however the management team were evasive, would meet with you, but then nothing would happen afterwards. Emails were ignored and went unanswered for 2-3 weeks and when you chased you might get answer. Plus, it is a residential home, and so only really offers light care. They have recently had a refurb, and so the common rooms are very nice and the dining area is much nicer than it was.
We encourage residents to remain active and independent, with opportunities to get involved in activities and spend time outdoors where appropriate. We're sorry to hear that we felt your Dad...
Thank you for sharing your feedback. We're pleased to hear you found the team at Frognal House helpful.We encourage residents to remain active and independent, with opportunities to get involved in activities and spend time outdoors where appropriate. We're sorry to hear that we felt your Dad did not always have the opportunity to do this as much as he would have liked.
We appreciate your comments about communication. We place a strong emphasis on keeping families informed and maintaining open , regular communication, so we're sorry to hear that this was not always your experience. We will ensure your feedback is shared with the team. We wish you and your family all the best.
Moving our dad to Frognal has been such a positive experience for the whole family. From our first visit we knew it was where we wanted Dad to stay. The staff are incredibly attentive and everyone knew dads name from day one. Many members of staff stop to chat and make ourselves feel very welcome....
The rooms are immaculately clean and very comfortable. We are encouraged to bring pieces of furniture and personal pictures and photographs to make the bedroom feel individual.
There are always activities for the residents to enjoy and participate in.
Thank you for taking the time to write such a wonderful review. We are all happy at Frognal House that Dad has settled well and enjoying his new home. Thank you again.
Would definately recommend.
Would definately recommend.
Thank you so much for your wonderful review for Frognal House. we are all so happy that your loved one has settled so well and enjoying his new home. Thank you again.
Mum is well cared for in pleasant and airy accomodation. Staff are very helpful + willing, + caring. look after the clients + visiting family well.
Mum is well cared for in pleasant and airy accomodation. Staff are very helpful + willing, + caring. look after the clients + visiting family well.
Thank you so much for taking the time to write such a lovely review. we are all so happy that Mum is happy and settling well into her new home. I will make sure this happy review is cascaded to our teams. Thank you again.
My uncle has settled in nicely in a lovely room and the people around him care.
My uncle has settled in nicely in a lovely room and the people around him care.
Thank you so much for taking the time to write such lovely review. From all of us at Frognal House we thank you and we are happy that your Uncle is settling well and enjoying his new home.
Very accomodating and pleasant Staff. Everybody is Very helpful. The Carehome is always clean. The Carers are always good with the people staying here. They are always attentive to the needs of the people staying here. There is always Smiles which makes you feel good. Management are always pleasant...
Very accomodating and pleasant Staff. Everybody is Very helpful. The Carehome is always clean. The Carers are always good with the people staying here. They are always attentive to the needs of the people staying here. There is always Smiles which makes you feel good. Management are always pleasant and ready to help and sort things out. A good experience all round
Thank you for taking the time to write such a lovely review. From us all at Frognal House we feel very proud and happy that you have written such kind words and I will make sure it is cascaded to the team. thank you again.
My mum came in for respite after being hospitalised and a bad fall. She feels very safe here, all the staff have been amazing and she is very happy to stay. Have been so helpful during this transition for my mum.
My mum came in for respite after being hospitalised and a bad fall. She feels very safe here, all the staff have been amazing and she is very happy to stay. Have been so helpful during this transition for my mum.
Thank you so much for taking the time to write such a lovely review. We are all so happy that Mum is liking her new home and has settled well after her bad fall. Thank you again.
My mum has moved into Frongal House. The staff and management have been excellent, making mum's move smooth and efficient. Overall, very impressed with staff from excellent management down to nurses and care. Mum is very happy with food, activities, and overall care from everyone who are friendly...
My mum has moved into Frongal House. The staff and management have been excellent, making mum's move smooth and efficient. Overall, very impressed with staff from excellent management down to nurses and care. Mum is very happy with food, activities, and overall care from everyone who are friendly and caring.
Thank you very much for taking the time to write such a lovely review. We are all so happy that Mum has settled well into her new home and I will certainly pass on your kind words. Thank you again
The team here are on top of all her social and medical needs.
The team here are on top of all her social and medical needs.
Thank you for taking the time to write such a lovely review. We are all so happy at Frognal House that Mum has settled well and is happy. Thank you again
Zero concerns. Staff are all helpful and respectful to my mum. By all accounts food is great (important for mum mum!!) and the place is always clean and tidy.
Zero concerns. Staff are all helpful and respectful to my mum. By all accounts food is great (important for mum mum!!) and the place is always clean and tidy.
Thank you so much for taking the time to write such a lovely review. We are all so happy at Frognal House that Mum has settled well into her new home. Thank you again for your kind words which I will share with the team
Regulatory Rating
Care Quality Commission (CQC) Rating
Date: 05 November 2025Good
- CaringGood
- EffectiveGood
- ResponsiveGood
- SafeGood
- Well-ledGood
Inspection ratings
We rate most services according to how safe, effective, caring, responsive and well-led they are, using four levels:
- Outstanding - The service is performing exceptionally well.
- Good - The service is performing well and meeting our expectations.
- Requires Improvement - The service isn't performing as well as it should and we have told the service how it must improve.
- Inadequate - The service is performing badly and we've taken action against the person or organisation that runs it.
- Not rated - we have not yet rated this area of the service, this is normally because the assessments we have carried out have been focused on other key questions.
Bed Vacancies
Please contact us for latest vacancies.
News (6) & Events (0)
- 20 Mar 2025
Avery Healthcare is proud to announce that three of its care homes have been included in the prestigious 2025 edition of Knight Frank’s Luxury Care Home Guide, which highlights the...
- 20 Mar 2025
Avery Healthcare is proud to announce that three of its care homes have been included in the prestigious 2025 edition of Knight Frank’s Luxury Care Home Guide, which highlights the...
- 11 Feb 2025
On Sunday, 5th January, a flock of our homes joined together to celebrate National Bird Day, raising awareness about the vital role birds play in our ecosystem. Many residents took...
There are no upcoming events for Frognal House Care Home - Avery Collection.
Awards / Recognitions (12)
- 30 Jan 2026Recipient: Avery Healthcare Group
- 31 Jan 2025Recipient: Avery Healthcare Group
- 31 Jan 2024Recipient: Avery Healthcare Group
Accreditations
There are no accreditations posted yet for Frognal House Care Home - Avery Collection.
Meet the Team (5)

I have been a qualified nurse since 1991 and have dedicated 31 years to health and social care. My career has taken me from...
Hello, I’m Oxana.I have been a qualified nurse since 1991 and have dedicated 31 years to health and social care. My career has taken me from clinical nursing and hospital leadership into domiciliary care, clinical quality, regional management and, for the last 19 years, senior leadership within care homes. I also hold an MBA in Economics and Management.
Throughout my career, I have successfully led care homes, developed strong teams and championed high standards of quality, safety and person-centred care. I have been fortunate to receive numerous awards, but the one closest to my heart was in 2024, when my team nominated me as their Role Model. This meant more to me than any other recognition because it came from the people I had the privilege of leading.
I am passionate about people, particularly supporting those living with dementia, developing staff and ensuring every resident is treated with dignity, kindness and compassion. My greatest reward is seeing residents happy, families reassured and teams proud of the care they provide. My doors are always open.
I believe Frognal House is more than a care home; it is a community with its own heart and soul. Its warmth, individuality and genuine relationships make it truly unique. My passion is to protect and build on that special spirit, ensuring every resident feels known, valued, respected and genuinely at home

Hello, I’m Fiona, I entered the care sector at the age of 15, previously to this role I was a registered nurse and currently have over 30 years...
Hello, I’m Fiona, I entered the care sector at the age of 15, previously to this role I was a registered nurse and currently have over 30 years working within a care home setting covering residential, dementia care, mental health and nursing care.
I am passionate about all aspects of care being person-centred to ensure that residents live a fulfilling life. My main interests in care are dementia, medication and end-of-life care.
I have been at Frognal since March 2023, and my main ethos, along with the other members of the team, is for Frognal to be the best that it can be. I’m happy to meet with any family/friends to discuss the care of your loved ones.

Hi, I’m Rebecca, the Assisted Living Coordinator. My role is to lead the care team and, most importantly, ensure that our residents receive the...
Hi, I’m Rebecca, the Assisted Living Coordinator. My role is to lead the care team and, most importantly, ensure that our residents receive the highest standard of care, support, and quality of life here at Chestnut House. If you have any questions or concerns about your loved one’s care and well-being, I operate an open-door policy and would be delighted to speak with you. Please feel free to come and see me at any time.

Hi, my name is Tracy. I have worked in care for the past 30 years, starting at the bottom and working my way through different roles, from kitchen...
Hi, my name is Tracy. I have worked in care for the past 30 years, starting at the bottom and working my way through different roles, from kitchen and housekeeping to the care role. I have a passion for Dementia care and started with the team at Frognal House in October 2022 as the Reminiscence Coordinator. I love my job and have gained a wealth of knowledge through the years. I have an open-door policy for all family members and my team members.

Hello everyone, for most of my working life, I have worked in the social care sector, working with vulnerable adults with learning disabilities. In...
Hello everyone, for most of my working life, I have worked in the social care sector, working with vulnerable adults with learning disabilities. In my spare time, I do freelance work for a floral events company.
I took the opportunity to become an activity coordinator, where I found my true vocation later in life. I have an absolute passion for my role. My focus every day is to make the residents happy; activities are such an important part of daily living in our community. I have a great team, and we are all committed to ensuring that every resident makes the most of each day. I am always open to suggestions, and if I can do it, I will.
Frequently Asked Questions about Frognal House Care Home - Avery Collection
How much does Frognal House Care Home - Avery Collection cost?
The care home lists weekly fees per person from £1,450 for residential care (respite from £1,750) and from £1,550 for residential dementia care (respite from £1,850). Funding accepted: Self-Funding (Private), Local Authority with Top-up, Local Authority.
What types of Care is Frognal House Care Home - Avery Collection registered for?
Older Person Care, Dementia, Physical Disability, Visual / Hearing Impairment are the registered (by the Care Quality Commission) categories of Care.
How many Rooms does Frognal House Care Home - Avery Collection have?
There are 85 Single Rooms and 23 Couples/Companion Rooms.
What are the Facilities & Services at Frognal House Care Home - Avery Collection?
Own Furniture if required, Pet Friendly (or by arrangement), Smoking not permitted, Close to Local shops, Near Public Transport, Minibus or other transport, Lift, Stairlift, Wheelchair Access, Gardens, Bar/Café, Residents Kitchenette, Phone Point in own room, Television point in own room, Residents Internet Access are some of the Facilities & Services.
How far is Frognal House Care Home - Avery Collection to the centre of Sidcup?
0.8 mile(s) as the crow flies, distance by road may be significantly further.
Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Frognal House Care Home - Avery Collection to verify any information. View our terms and conditions. Frognal House Care Home - Avery Collection has an Enhanced Service -what an Enhanced Service includes.