Sunrise of Frognal House

Frognal House, Frognal Avenue, Sidcup DA14 6LF

A magnificent place to call home, Sunrise at Frognal House was built in the early 18th century. It is the birthplace and residence of Thomas Townshend, 1st Viscount Sydney, after whom Sydney in Australia was named. It has the feel of a country residence, but is set close to many local amenities - including the local hospital - with good access to Kent and Central London. Set in 7 acres of beautiful grounds, the community is resident to numerous British birds including woodpeckers and kestrels. Stroll in the beautiful grounds and find a quiet corner and bench to relax and admire the stunning setting of Sunrise Senior Living at Frognal. This magnificent home possesses extensive care facilities including expert Assisted Living care and Reminiscence, a specialised, separate neighbourhood for seniors suffering from memory loss.

Group: Sunrise Senior Living

Person in charge: Mayuk Chakravarti (General Manager)

Local Authority / Social Services: London Borough of Bexley Council (click for contact details)

Type of Service: Care Home only (Residential Care) – Privately Owned , Registered for a maximum of 131 Service Users

Registered Care Categories*: Dementia • Old Age

Specialist Care Categories: Alzheimer's

Admission Information: Ages 65+.

Single Rooms: 51

Shared Rooms: 40

Rooms with ensuite WC: 91

Facilities & Services: Palliative Care • Respite Care • Physiotherapy • Independent Living Training • Sheltered Housing • Own GP if required • Own Furniture if required • Pets by arrangement • Smoking not permitted • Minibus or other transport • Lift • Stairlift • Wheelchair access • Gardens for residents • Bar/Cafe on premises • Residents Kitchenette • Phone Point in own room/Mobile • Television point in own room • Residents Internet Access

Latest Care Quality Commission* Report on Sunrise of Frognal House: click here

* Care Quality Commission is responsible for the registration and inspection of social care services in England.

Overview

The Review Score of 9.4 (maximum of 10) for Sunrise of Frognal House is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.4 out of 5 from 62 Reviews over all time. This Average Rating is also the rating value for Sunrise of Frognal House in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 5 out of 5 from 33 positive Reviews in the last 12 months.

Detailed Breakdown

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.448 for Sunrise of Frognal House is calculated as follows: ( (413 Excellents x 5) + (251 Goods x 4) + (61 Satisfactorys x 3) + (4 Poors x 2) + (5 Very Poors x 1) ) ÷ 734 Ratings = 4.448

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.

    2. 1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.

    3. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. The calculation is the same as above, except the points are divided by 2.

    The 5 Points relating to the number of positive Reviews for Sunrise of Frognal House is based on 33 positive Reviews in the last 12 months and is calculated as follows:

    1. 3 + 0.25 + 0.25 + 0.25 + 0.25 = 4

    2. Target of 26.2 positive Reviews (131 registered maximum number of service users ÷ 5). 33 Reviews ÷ 26.2 Target Reached = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

9.4 Sunrise of Frognal House has a Review Score of 9.4 (9.448) from 62 Reviews


Average Ratings

  • Excellent
    37
  • Good
    21
  • Satisfactory
    3
  • Poor
    1
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend Sunrise of Frognal House?

  • Extremely LIKELY
    44
  • Likely
    15
  • Don't know
    1
  • Neither Unlikely or Likely
    1
  • Unlikely
    0
  • Extremely UNLIKELY
    1

Reviewer Connection to Sunrise of Frognal House

  • Resident / Service User
    33
  • Daughter of Resident/Service User
    14
  • Friend of Resident/Service User
    4
  • Son of Resident/Service User
    4
  • Son-in-law of Resident/Service User
    2
  • more

Generally, the home is well kept, well appointed, warm, safe and secure. Staff numbers do vary and moral sometimes is low. Independent residents are not well looked after when they are unwell, not even on a good neighbourly basis, communication between management and family members is lacking, and reinstatement of quarterly meetings is required.

How likely would you be to recommend Sunrise of Frognal House? Extremely Likely

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Average Rating:   3.4 out of 5

Marketing, Marketing at Sunrise of Frognal House responded to this review on 11 Apr 2018:

Thank you for taking the time to share your experience of Sunrise of Frognal.
Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in ensuring we deliver high-quality care and facilities to make a difference to our residents and their families lives.
Due to a change in our management, resident and family meetings have been restarted and are now held quarterly, with the first being on Friday 13th April. We operate an open door policy here and everyone is welcome to come and have a chat, raise questions/concerns with the management team anytime. We also have monthly community meetings which our residents may join in with.
Those living within Independent living at Sunrise of Frognal receive Independent Living - a lifestyle that can be independent of any care service apart from meals, maintenance and housekeeping services. Independent living is like living in your own home, but without the worry of maintenance, household chores or cooking. Therefore care services are generally sources externally if wanted and not here at Sunrise of Frognal. All of which is explained before and during a resident moving in with us.
Please feel free to contact the Community Home Manager if you would like to discuss this in further detail.
The Sunrise of Frognal Team.

Enjoy walking in the garden. Fairly happy but much nicer than being in the bungalow. Enjoy the trips on the bus. Have made lots of nice friends. Would like more activities especially singers as I love dancing. The genealogy activity was really enjoyable and was sad when it didn't happen anymore. More mugs as cups and saucers are dangerous. Curling was enjoyable but doesn't happen anymore. Discussion groups would be good.

How likely would you be to recommend Sunrise of Frognal House? Likely

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Average Rating:   3.8 out of 5

Marketing, Marketing at Sunrise of Frognal House responded to this review on 29 Mar 2018:

Thank you for taking the time to share your experience of Sunrise of Frognal.
Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in ensuring we deliver high-quality care and facilities to make a difference to our residents and their families lives. I have passed your comments onto the home manager for review.
The Sunrise of Frognal Team

Happy in Sunrise, good service and enjoy the food. Generally happy with staff. When independent residents are unwell, the attitude and oversight from staff can be erring on the independent aspect of residency and not good/being a good neighbour.

How likely would you be to recommend Sunrise of Frognal House? Likely

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Average Rating:   3.5 out of 5

Marketing, Marketing at Sunrise of Frognal House responded to this review on 29 Mar 2018:

Thank you for taking the time to share your experience of Sunrise of Frognal.
Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in ensuring we deliver high-quality care and facilities to make a difference to our residents and their families lives. Therefore, I’ve passed your feedback on to the rest of the team, so we can look into addressing this issue. In the meantime, please feel free to contact the Community Home manager if you would like to discuss this in further detail.
The Sunrise of Frognal Team

I enjoy being a resident because everything is done for me and I am no longer lonely - totally happy, better than being at home.

How likely would you be to recommend Sunrise of Frognal House? Likely

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Average Rating:   3.3 out of 5

Marketing, Marketing at Sunrise of Frognal House responded to this review on 20 Mar 2018:

Thank you for taking the time to share your experience of Sunrise of Frognal.
Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in ensuring we deliver high-quality care and facilities to make a difference to our residents and their families lives.
The Sunrise of Frognal Team

I find lots of things here helpful, nice friends, all try to help each other. Food can't grumble, just some things are easier than others. I find everyone helpful, as we try things together.

How likely would you be to recommend Sunrise of Frognal House? Likely

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Average Rating:   3.8 out of 5

Marketing, Marketing at Sunrise of Frognal House responded to this review on 20 Mar 2018:

Thank you for taking the time to share your experience of Sunrise of Frognal.
Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in ensuring we deliver high-quality care and facilities to make a difference to our residents and their families lives.
The Sunrise of Frognal Team

Very satisfied with all things. Food also excellent. Have made good friends here so far.

How likely would you be to recommend Sunrise of Frognal House? Likely

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Average Rating:   5 out of 5

Marketing, Marketing at Sunrise of Frognal House responded to this review on 14 Mar 2018:

Thank you for taking the time to share your experience of Sunrise of Frognal.
Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in ensuring we deliver high-quality care and facilities to make a difference to our residents and their families lives.
The Sunrise of Frognal Team.

Food is very good and I feel very safe. Plenty to keep us busy.

How likely would you be to recommend Sunrise of Frognal House? Extremely Likely

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Average Rating:   4 out of 5

Marketing, Marketing at Sunrise of Frognal House responded to this review on 12 Mar 2018:

Thank you for taking the time to share your experience of Sunrise of Frognal.
Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in ensuring we deliver high-quality care and facilities to make a difference to our residents and their families lives.
The Sunrise of Frognal Team.

I have lived here for four years with my husband. I've always found staff very kind and helpful.

We both enjoyed the lovely activities and the food is very good and we always feel very safe and content in all three buildings.

How likely would you be to recommend Sunrise of Frognal House? Extremely Likely

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Average Rating:   4.6 out of 5

Marketing, Marketing at Sunrise of Frognal House responded to this review on 12 Mar 2018:

Thank you for taking the time to share your experience of Sunrise of Frognal.
Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in ensuring we deliver high-quality care and facilities to make a difference to our residents and their families lives.
The Sunrise of Frognal Team.

I like living here at Sunrise. I feel secure - relaxed and confident due to the care and support that I get. I get on well with the residents.

How likely would you be to recommend Sunrise of Frognal House? Extremely Likely

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Average Rating:   4.4 out of 5

Marketing, Marketing at Sunrise of Frognal House responded to this review on 12 Mar 2018:

Thank you for taking the time to share your experience of Sunrise of Frognal.
Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in ensuring we deliver high-quality care and facilities to make a difference to our residents and their families lives.
The Sunrise of Frognal Team.

I've been in Chestnut for 2 1/2 years and without exception we are a family and live for each other. The food is Savoy class and every member regardless of rank is a friend.
There are activities every hour which I always use and can help someone who is having problems. Long may it last.

How likely would you be to recommend Sunrise of Frognal House? Extremely Likely

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Average Rating:   5 out of 5

Marketing, Marketing at Sunrise of Frognal House responded to this review on 06 Mar 2018:

Thank you for taking the time to share your experience of Sunrise of Frognal.
Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in ensuring we deliver high-quality care and facilities to make a difference to our residents and their families lives.
The Sunrise of Frognal Team.

I am in 'independent' living. I have some very nice friends and the staff, on the whole, look after us very well.

How likely would you be to recommend Sunrise of Frognal House? Likely

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Average Rating:   3.3 out of 5

Marketing, Marketing at Sunrise of Frognal House responded to this review on 06 Mar 2018:

Thank you for taking the time to share your experience of Sunrise of Frognal.
Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in ensuring we deliver high-quality care and facilities to make a difference to our residents and their families lives.
The Sunrise of Frognal Team.

Mum's care at Sunrise of Frognal House is exemplary, the carers are marvellous, activities stimulating and my other is very happy.

How likely would you be to recommend Sunrise of Frognal House? Extremely Likely

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Average Rating:   5 out of 5

Marketing, Marketing at Sunrise of Frognal House responded to this review on 06 Mar 2018:

Thank you for taking the time to share your experience of Sunrise of Frognal.
Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in ensuring we deliver high-quality care and facilities to make a difference to our residents and their families lives.
The Sunrise of Frognal Team.

My family brought me here to be cared for and I have been well cared for. I have many new friends.

How likely would you be to recommend Sunrise of Frognal House? Extremely Likely

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Average Rating:   4.7 out of 5

Marketing, Marketing at Sunrise of Frognal House responded to this review on 06 Mar 2018:

Thank you for taking the time to share your experience of Sunrise of Frognal.
Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in ensuring we deliver high-quality care and facilities, to make a difference to our residents and their families lives.
The Sunrise of Frognal Team.

I have been a resident for many years and I've liked the way I am treated. The food is very good and there is always something to do in activities so I'm never bored and I feel very safe here.

How likely would you be to recommend Sunrise of Frognal House? Extremely Likely

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Average Rating:   4.2 out of 5

Marketing, Marketing at Sunrise of Frognal House responded to this review on 06 Mar 2018:

Thank you for taking the time to share your experience of Sunrise of Frognal.
Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in ensuring we deliver high-quality care and facilities to make a difference to our residents and their families lives.
The Sunrise of Frognal Team.

My friend has been very happy with his care and friends he meets.

How likely would you be to recommend Sunrise of Frognal House? Likely

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Average Rating:   4.3 out of 5

Marketing, Marketing at Sunrise of Frognal House responded to this review on 06 Mar 2018:

Thank you for taking the time to share your experience of Sunrise of Frognal.
Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in ensuring we deliver high-quality care and facilities to make a difference to our residents and their families lives.
The Sunrise of Frognal Team.

You have all the comforts and I am looked after. I can't say a bad word about anything.

How likely would you be to recommend Sunrise of Frognal House? Likely

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Average Rating:   5 out of 5

Marketing, Marketing at Sunrise of Frognal House responded to this review on 06 Mar 2018:

Thank you for taking the time to share your experience of Sunrise of Frognal.
Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in ensuring we deliver high-quality care and facilities to make a difference to our residents and their families lives.
The Sunrise of Frognal Team.

I moved to Sunrise because my husband died and I was ill. I have settled in well and I join in all the activities, I choose the ones I like and enjoy them. The food is good. The housekeepers do a great job and it is very clean.
I am happy as I could be.

How likely would you be to recommend Sunrise of Frognal House? Likely

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Average Rating:   4.5 out of 5

Marketing, Marketing at Sunrise of Frognal House responded to this review on 06 Mar 2018:

Thank you for taking the time to share your experience of Sunrise of Frognal.
Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in ensuring we deliver high-quality care and facilities to make a difference to our residents and their families lives.
The Sunrise of Frognal Team.

I believe I occupy one of the largest suites in the building and one of the most expensive, but it allows me to continue to enjoy home comforts and surroundings that I shared with my beloved wife for 62 years before she left me in December 2013.

How likely would you be to recommend Sunrise of Frognal House? Neither Unlikely or Likely

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Average Rating:   4.3 out of 5

Marketing, Marketing at Sunrise of Frognal House responded to this review on 06 Mar 2018:

Thank you for taking the time to share your experience of Sunrise of Frognal.
Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in ensuring we deliver high-quality care and facilities to make a difference to our residents and their families lives.
The Sunrise of Frognal Team.

I would not fault this home. The staff are great and I am very lucky to be her here. I enjoy the activities which are always fun,

How likely would you be to recommend Sunrise of Frognal House? Extremely Likely

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Average Rating:   4.8 out of 5

Marketing, Marketing at Sunrise of Frognal House responded to this review on 06 Mar 2018:

Thank you for taking the time to share your experience of Sunrise of Frognal.
Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in ensuring we deliver high-quality care and facilities to make a difference to our residents and their families lives.
The Sunrise of Frognal Team.

I have been happy, cared for and kept busy with all the activities we choose.
My family are near and it helps them to know how settled I am.
Every member of staff is a friend.
I am lucky to be here.

How likely would you be to recommend Sunrise of Frognal House? Extremely Likely

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Average Rating:   4.5 out of 5

Marketing, Marketing at Sunrise of Frognal House responded to this review on 06 Mar 2018:

Thank you for taking the time to share your experience of Sunrise of Frognal.
Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in ensuring we deliver high-quality care and facilities to make a difference to our residents and their families lives.
The Sunrise of Frognal Team.

I am very happy and settled in here. My family can see me regularly and they do.

How likely would you be to recommend Sunrise of Frognal House? Extremely Likely

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Average Rating:   4.8 out of 5

Marketing, Marketing at Sunrise of Frognal House responded to this review on 06 Mar 2018:

Thank you for taking the time to share your experience of Sunrise of Frognal.
Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in ensuring we deliver high-quality care and facilities to make a difference to our residents and their families lives.
The Sunrise of Frognal Team.

I have settled in well. The staff are very kind and always helpful.

How likely would you be to recommend Sunrise of Frognal House? Don't know

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Average Rating:   4.6 out of 5

Marketing, Marketing at Sunrise of Frognal House responded to this review on 06 Mar 2018:

Thank you for taking the time to share your experience of Sunrise of Frognal.
Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in ensuring we deliver high-quality care and facilities to make a difference to our residents and their families lives.
The Sunrise of Frognal Team.

My mother has lived here for over 3.5 years and the family has been very happy with the care and love that she has received in the home.
She is now approaching the age of 99 and has multiple needs both mental and physical.
The staff cope with each new problem with care and dignity.
It is now time to move onto specialist nursing care but I cannot thank all the staff enough for all they have done for my mother.

How likely would you be to recommend Sunrise of Frognal House? Extremely Likely

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Average Rating:   4.8 out of 5

Marketing, Digital Marketing Executive at Sunrise of Frognal House responded to this review on 29 Jan 2018:

Thank you for taking the time to share your experience of Sunrise of Frognal House.
Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in ensuring we deliver high-quality care and facilities to make a difference to our residents and their families lives.
The Sunrise of Frognal House Team.

The accommodation is very good and maintained to a high standard. The management and staff are very helpful in sorting out everything, take up was made as smooth and easy as possible.

How likely would you be to recommend Sunrise of Frognal House? Extremely Likely

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Average Rating:   4.4 out of 5

Marketing, Digital Marketing Executive at Sunrise of Frognal House responded to this review on 22 Dec 2017:

Thank you for taking the time to share your experience of Sunrise of Frognal House.
Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in ensuring we deliver high-quality care and facilities to make a difference to our residents and their families lives.
The Sunrise of Frognal House Team

When my cousin and I were looking for a suitable care facility for my aunt we visited several care homes. We decided on Frognal House because of it's caring staff, safety, security and activities.
We often visit and find my aunt happy, cared for and enjoying all aspects of the home.
She loves the food and the sing-songs in particular. We are encouraged by the comments and care shown. She says she is very happy here and loves a good old chat.

How likely would you be to recommend Sunrise of Frognal House? Extremely Likely

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Average Rating:   5 out of 5

Marketing, Digital Marketing Executive at Sunrise of Frognal House responded to this review on 12 Dec 2017:

Thank you for taking the time to share your experience of Sunrise of Frognal.
Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in ensuring we deliver high-quality care and facilities to make a difference to our residents and their families lives.
The Sunrise of Frognal Team

It was a special afternoon of 'Rock and Roll'. Staff dressed accordingly. Music was live duet.
Decorations had been put on walls and tables.
Ice cream sundaes were on offer.

How likely would you be to recommend Sunrise of Frognal House? Likely

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Average Rating:   4.1 out of 5

Marketing, Digital Marketing Executive at Sunrise of Frognal House responded to this review on 12 Dec 2017:

Thank you for taking the time to share your experience of Sunrise of Frognal.
Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in ensuring we deliver high-quality care and facilities to make a difference to our residents and their families lives.
The Sunrise of Frognal Team

Since my mum came to Sunrise of Frognall we have been very happy with the care given. At first, my Mum was in assisted living and was able to bring her dog to live with her. The staff, from management to carers, have always shown dignity and great support for my mother. They have been easy to approach with any problems. There are always a lot of activities going on and the food is of a high standard.

How likely would you be to recommend Sunrise of Frognal House? Extremely Likely

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Average Rating:   4.8 out of 5

Marketing, Digital Marketing Executive at Sunrise of Frognal House responded to this review on 29 Nov 2017:

Thank you for taking the time to share your experience of Sunrise of Frognal House.
Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in ensuring we deliver high-quality care and facilities to make a difference to our residents and their families lives.
The Sunrise of Frognal House Team

My parents moved in last week. From my first visit, I was very impressed with the quality of the accommodation and the atmosphere. Each and every member of staff that I spoke to were so friendly, caring and compassionate. My parents settled in quickly to their apartment and are enjoying their new environment and having the assistance they require, but still feel a sense of independence.

This is a first class establishment with the most wonderful staff - you couldn't hope for any better!

How likely would you be to recommend Sunrise of Frognal House? Extremely Likely

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Average Rating:   5 out of 5

Marketing, Digital Marketing Executive at Sunrise of Frognal House responded to this review on 23 Nov 2017:

Thank you for taking the time to share your experience of Sunrise of Frognal.
Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in ensuring we deliver high-quality care and facilities to make a difference to our residents and their families lives.
The Sunrise of Frognal Team

Mum moved into Sunrise of Frognall in February 2017. It was a worrying time but Mum has settled in very well. The thing that Sunrise excels in is their staff. They are wonderful, witty, caring, have time for the residents and try to keep them occupied by providing many activities to join in.

I would definitely recommend Sunrise! I'd like to say a special thank you to Mum's carer who is wonderful. She is an absolute credit to your care home. When no one else can get through to my mum, she can. Mum had a urine infection and needed to drink more. Mum told her carer that she hated drinking water so her carer brought her in a bottle of barley juice and got her drinking this regularly. To me, this was going over and above in her role and showed a true want to help and support us as a family. She is an absolute credit and I would like to nominate her for an award.

How likely would you be to recommend Sunrise of Frognal House? Extremely Likely

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Average Rating:   3.8 out of 5

The staff are all so friendly and always smiling. The homely, welcoming atmosphere makes visiting a pleasure. The residents are always clean and tidy and the home always smells pleasant. My friend has settled very quickly and is happy in her new home, full of fun and laughter.

How likely would you be to recommend Sunrise of Frognal House? Extremely Likely

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Average Rating:   4.6 out of 5

UK Marketing, Digital Marketing Executive at Sunrise of Frognal House responded to this review on 25 Oct 2017:

Thank you for taking the time to share your experience of Sunrise of Frognal.
Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in ensuring we deliver high-quality care and facilities to make a difference to our residents and their families lives.
The Sunrise of Frognal Team.

Sunrise have been very accommodating to my mother's needs and have tailored a particular plan to cater for them.

They have a flexible, friendly attitude, but do ensure the essentials are catered for their residents.

The accommodation and food is very good and the household is clean.

They have done a great job for my mum.

How likely would you be to recommend Sunrise of Frognal House? Extremely Likely

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Average Rating:   4.5 out of 5

Lewis Sluman, Digital Marketing Executive at Sunrise of Frognal House responded to this review on 04 Oct 2017:

Thank you for taking the time to share your experience of Sunrise of Frognal House.
Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in ensuring we deliver high-quality care and facilities to make a difference to our residents and their families lives.
The Sunrise of Frognal House Team

Dad has resided at Sunrise of Frognal House for just over three years and in August reached the grand age of 100, with family arriving from all over the world I wondered how on earth I would cope.
I needn't have worried, Sunrise of Frognal House pulled out all the stops to help me and give dad the most wonderful party ever. The marquee was decorated, photo's of his life were put on display, champagne served and the most sumptuous buffet prepared. My thanks to all the staff at Sunrise for a truly memorable occasion and for being so kind, caring and supportive in the way you look after Dad.

How likely would you be to recommend Sunrise of Frognal House? Extremely Likely

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Average Rating:   5 out of 5

Lewis Sluman, Digital Marketing Executive at Sunrise of Frognal House responded to this review on 19 Sep 2017:

Thank you for taking the time to share your experience of Sunrise of Frognal House.
Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in ensuring we deliver high-quality care and facilities to make a difference to our residents and their families lives.
The Sunrise of Frognal House Team

Every time I pop into see mum four times a week the staff are really happy, helpful and friendly so it puts my mind at rest as mum has found it a bit difficult to settle.

How likely would you be to recommend Sunrise of Frognal House? Extremely Likely

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Average Rating:   4.8 out of 5

Lewis Sluman, Digital Marketing Executive at Sunrise of Frognal House responded to this review on 19 Sep 2017:

Thank you for taking the time to share your experience of Sunrise of Frognal House.
Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in ensuring we deliver high-quality care and facilities to make a difference to our residents and their families lives.
The Sunrise of Frognal House Team

My very dear friend moved into Sunrise about 4 years ago. The trauma of selling up her home was very great for her.
However, being able to bring with her the favourite items of furniture and possessions deviated that stress. She was made most welcome by the staff and they make every effort to help her settle in. She is 96 years old this year. She obviously has had some health problems but the staff have been most responsive to her needs.
The chef makes sure her food is mashed for her as she has problems swallowing. She is very deaf, yet the staff accommodate this and she loves sitting in the foyer watching the activities and reading her daily newspaper. The place can be likened to a 5-star hotel. Foyer, bistro and en-suite rooms excellent.

How likely would you be to recommend Sunrise of Frognal House? Extremely Likely

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Average Rating:   4.8 out of 5

UK Marketing, Marketing Assistant at Sunrise of Frognal House responded to this review on 19 Jun 2017:

Thank you for taking the time to share your experience of Sunrise of Frognal House.
Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in ensuring we deliver high-quality care and facilities to make a difference to our residents and their families lives.
The Sunrise of Frognal House Team

I have been going to Sunrise for about 4 years visiting a lady who is now 96 years old. When she arrived there, with the help of my friend and I, she was quite unwell and unable to care for herself. With good food, lovely surroundings and very caring staff, she has continued a much happier life, never lonely and everything is done for her. My friend and I say when the time comes, this is the place for us.

How likely would you be to recommend Sunrise of Frognal House? Likely

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Average Rating:   3.8 out of 5

UK Marketing, Marketing Assistant at Sunrise of Frognal House responded to this review on 16 Jun 2017:

Thank you for taking the time to share your experience of Sunrise of Frognal House.
Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in ensuring we deliver high-quality care and facilities to make a difference to our residents and their families lives.
The Sunrise of Frognal House Team

I found all aspects of care excellent - cleanliness, caring, atmosphere, facilities and communication. I feel everyone who works there wants to be there, and are happy in their jobs, which creates a warm, kind, happy atmosphere. Considering a care home was not something we wanted to do, however Mum and her family and friends have all been very happy with the decision.

How likely would you be to recommend Sunrise of Frognal House? Extremely Likely

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Average Rating:   4.7 out of 5

UK Marketing, Marketing Assistant at Sunrise of Frognal House responded to this review on 19 May 2017:

Thank you for taking the time to share your experience of Sunrise of Frognal House.
Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in ensuring we deliver high-quality care and facilities to make a difference to our residents and their families lives.

The Sunrise of Frognal House Team

As a newcomer to Sunrise of Frognal House, I am still feeling my feet and settling in. I find the staff very helpful and friendly. The food is excellent and plenty of variety to suit everyone. Sunrise of Frognal House is a beautiful building with well-kept grounds and I am looking forward to enjoying walking in them when the nice weather arrives. After

How likely would you be to recommend Sunrise of Frognal House? Extremely Likely

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Average Rating:   5 out of 5

Marketing Manager, Marketing Manager at Sunrise of Frognal House responded to this review on 27 Jan 2017:

Thank you for taking the time to share your experience of Sunrise of Frognal.
Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in ensuring we deliver high-quality care and facilities to make a difference to our residents and their families lives.
The Sunrise of Frognal Team

This is my first experience living in a care home and overall, I have no complaints.

How likely would you be to recommend Sunrise of Frognal House? Extremely Likely

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Average Rating:   3.9 out of 5

Marketing Manager, Marketing Manager at Sunrise of Frognal House responded to this review on 27 Jan 2017:

Thank you for taking the time to share your experience of Sunrise of Frognal.
Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in ensuring we deliver high-quality care and facilities to make a difference to our residents and their families lives.
The Sunrise of Frognal Team

When I arrived at Sunrise there was a "good" feeling. Everyone was friendly with a smile. I was directed to the information desk where my questions were answered. The home is clean and inviting. Information packs are available relating eg accommodation, dining, light precautions, laundry, maintenance, outings, post, well-being, hairdressing etc. I'm pleased I became a resident here.

How likely would you be to recommend Sunrise of Frognal House? Extremely Likely

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Average Rating:   4.2 out of 5

UK Marketing, Marketing Assistant at Sunrise of Frognal House responded to this review on 23 Jan 2017:

Thank you for taking the time to share your experience of Sunrise of Frognal House.
Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in ensuring we deliver high-quality care and facilities to make a difference to our residents and their families lives.
The Sunrise of Frognal House Team

Since living here I have settled in well, pleasant and friendly staff have helped with this. Friends I have made here have made me settle in their company also. I make use of the visits by coach etc. visiting the area around here at various places.

How likely would you be to recommend Sunrise of Frognal House? Likely

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Average Rating:   4.4 out of 5

UK Marketing, Marketing Assistant at Sunrise of Frognal House responded to this review on 11 Nov 2016:

Thank you for taking the time to share your experience of Sunrise of Frognal House.
Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in ensuring we deliver high-quality care and facilities to make a difference to our residents and their families lives.
The Sunrise of Frognal House Team

I have been pleasantly surprised by the high quality of all the facilities regarding accommodation, staff, cleanliness and the grounds are very attractive to walk around for example.

How likely would you be to recommend Sunrise of Frognal House? Extremely Likely

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Average Rating:   4.9 out of 5

UK Marketing, Marketing Assistant at Sunrise of Frognal House responded to this review on 11 Nov 2016:

Thank you for taking the time to share your experience of Sunrise of Frognal House.
Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in ensuring we deliver high-quality care and facilities to make a difference to our residents and their families lives.
The Sunrise of Frognal House Team

The care home is friendly, bright and cheerful. They provide a lot of activities for the residents. The communal areas and gardens are clean and tidy. The residents are always well turned out. They make the family who visits residents welcome problems/issues are responded to very well by the care manager whose door is always open. The only issue is the time it sometimes takes to answer the call bell. There have been several occasions where my mother has waited a long time (Up to 1 hour) to be taken to the bathroom and put to bed. Not all carers are told the background to my mother and so do not know how to take her to the bathroom, etc. My mother is very immobile and her bathroom does not allow for her to have as if it was a "wet room" then she could shower.

How likely would you be to recommend Sunrise of Frognal House? Extremely Likely

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Average Rating:   3.8 out of 5

UK Marketing, Marketing Manager at Sunrise of Frognal House responded to this review on 22 Sep 2016:

Thank you for taking the time to review Sunrise of Westbourne. Your feedback is important to us, as is the care and wellbeing of you mother and all of our residents. We would be grateful if you could email more information to us on information@sunriseseniorliving.com or please speak with our Community General Manager on your next visit so that we can explore your concerns fully. The Sunrise Team

I just love it here and always feel cared for. I have my cat living with me and the staff are always inquiring about his welfare. All the staff are friendly and respectful. I wouldn't wish to live anywhere else.

How likely would you be to recommend Sunrise of Frognal House? Likely

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Average Rating:   4.6 out of 5

We have always found everyone at Sunrise very helpful and very friendly we are always able to help ourselves to a cup of tea or coffee and biscuits. One negative comment is clothes are not always going to the right room from laundry and sometimes items go missing.

How likely would you be to recommend Sunrise of Frognal House? Extremely Likely

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Average Rating:   5 out of 5

UK Marketing, Marketing Assistant at Sunrise of Frognal House responded to this review on 12 Apr 2017:

Thank you for taking the time to share your experience of Sunrise of Frognal House.
Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in ensuring we deliver high-quality care and facilities to make a difference to our residents and their families lives.
The Sunrise of Frognal House Team

I found the home very relaxed. Nice and clean. Staff are nice, friendly and capable.

How likely would you be to recommend Sunrise of Frognal House? Extremely Likely

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Average Rating:   4.8 out of 5

My dad has been at this home for over two years and we have nothing but praise for the care and attention he has been given by every member of staff. The atmosphere of the home is relaxed and friendly and feels more like a hotel, a five star one. We as a family have no worries or anxiety about dad's care and that is worth its weight in gold. Everyone from the managers, carers, receptionists, kitchen staff, bus driver and handyman always have a friendly smile and a hello for us and dad. His life is comfortable and safe and he is happy and that is down to Sunrise.

How likely would you be to recommend Sunrise of Frognal House? Extremely Likely

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Average Rating:   5 out of 5

Definitely the best home in this area. Wonderful location with fantastic gardens. Staff are all very helpful and friendly. Parking is still a challenge as normally very busy. Communication and regular feedback could be improved. Meals and entertainment facilities are first class.

How likely would you be to recommend Sunrise of Frognal House? Extremely Likely

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Average Rating:   4 out of 5

The staff at Sunrise are caring, compassionate, smiling, happy and extremely welcoming. Even though my father was only in there a few months, they treated him with dignity and respect. They were alert to his problems and he called them his angels. The building was always clean and they always welcomed everyone. Even after he passed on, they still showed dignity and respect. His last journey was from Sunrise and the carers and management came out to pay their respect. They lined the drive and to this day, his family found it overwhelming and cannot thank them enough.

How likely would you be to recommend Sunrise of Frognal House? Extremely Likely

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Average Rating:   5 out of 5

Everyone has been most helpful and kind to me at all times. The staff and carers in the dining hall are kind and caring and nothing is too much trouble for them, whatever you want! all staff greet you with a smile and a cheery word, which is very encouraging when you first arrive. All in all I feel relaxed and getting better by the day!

How likely would you be to recommend Sunrise of Frognal House? Extremely Likely

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Average Rating:   4.8 out of 5

My mum had a 4 weeks trial at this place in an 'independent' unit.
She was assessed by the care home before the trial started.
My mother could not cope with the 'independent' unit at all.
I removed her after 9 days.
There was no apology or even a sympathetic reply from the organisation.
I felt they were only interested in the fees.

How likely would you be to recommend Sunrise of Frognal House? Extremely Unlikely

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Average Rating:   2 out of 5

My parents moved into Sunrise at Frognal House three months ago. At every stage from assessment to preview visit, through the move and subsequent term of residence myself ans all the family have been delighted with every aspect of care and service provided. Having checked out 6 different residential care facilities there was nothing even close to comparing with Sunrise at Frognal. Our expectations were high and in every aspect have been exceeded. Thank you.

How likely would you be to recommend Sunrise of Frognal House? Extremely Likely

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Average Rating:   5 out of 5

I have been treated as a normal human being, not forced into following anything other than normal for my age.

How likely would you be to recommend Sunrise of Frognal House? Extremely Likely

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Average Rating:   5 out of 5

As I have been able to bring my own bed and furnishings it has helped me to settle in my room and feel cosy and comfortable. Also with a nice view from my window. The meals have been varied and nourishing. Serves at small tables set for four people to enjoy the company at meal times. The bistro area has plenty of seating and a coffee and tea making machine. There are always some activities to interest most, like Yoga, Quizzes etc, and always my own room if I need some quiet time.

How likely would you be to recommend Sunrise of Frognal House? Extremely Likely

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Average Rating:   4.7 out of 5

Care and kindness throughout my stay. I go home in April butone day when I feel the need for continuous care I shall be making my way back.

How likely would you be to recommend Sunrise of Frognal House? Extremely Likely

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Average Rating:   5 out of 5

Staff are kind and considerate lovely environment and probably more so in the summer when the grounds are at there best.

How likely would you be to recommend Sunrise of Frognal House? Extremely Likely

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Average Rating:   4.8 out of 5

So far been happy, been here six months,

How likely would you be to recommend Sunrise of Frognal House? Likely

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Average Rating:   3.9 out of 5

I have been here for 2 weeks so far and can't fault the facilities and services. O am an independent user.

How likely would you be to recommend Sunrise of Frognal House? Likely

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Average Rating:   4 out of 5

I am more than happy with mum's care. We have had occasions to complain but we have spoken to management who have looked at our complaints and we are pleased to say that matters have been resolved in a quick and caring manner. Whilst I understand increases in mum's monthly care are going to happen, I believe that they are on the high side!!

How likely would you be to recommend Sunrise of Frognal House? Extremely Likely

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Average Rating:   4.3 out of 5

The carers have shown nothing but warmth to mum. They are patient and take time to ensure that she gets help when needed. When visiting mum we often hear her laughing and joking with a member of staff, they genuinely care about her, which is comforting from relatives point of view. From kitchen staff to the chap who drives the bus they always have smile and a word with mum.

How likely would you be to recommend Sunrise of Frognal House? Extremely Likely

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Average Rating:   4.7 out of 5

I have found this care home one of the best I have been in. My relative is well looked after and she has everything she needs, and the staff cannot do enough for her. It is a very friendly place and every time I visit there is always something going on for the residents to do. I am always made to feel welcome by the staff when I visit her. It is a lovely place to live for the last few years of your life.

How likely would you be to recommend Sunrise of Frognal House? Extremely Likely

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Average Rating:   5 out of 5

Since my father went to live at Sunrise he has received excellent care in all areas. There is always someone to speak to regarding his health, diet and wellbeing. I cannot praise the carers enough for all they do. The food is to a very high standard and it's good to see my father gaining weight. He is very happy and praises the staff every day. I didn't want my father to go into a home but from the moment I walked through the doors and met such kind people I knew it was the very best for him.

How likely would you be to recommend Sunrise of Frognal House? Extremely Likely

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Average Rating:   5 out of 5

My mother started off in independent living but when her friend was unwell she found it difficult to find her way to the main building. She has macular degeneration so found it impossible to use the keypad to open the door. She is now in assisted living and they have helped her make the transition to the new building and new room. She is still settling in but the staff have been patient with her and allowed her to keep her independence.

How likely would you be to recommend Sunrise of Frognal House? Extremely Likely

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Average Rating:   4.1 out of 5

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David Clarke

Job Title: Activities and Volunteers Co-ordinator

Description:

I have worked for Sunrise at Frognal for 7 years, I came to Sunrise having worked for 6 years as a Training Development Coordinator for a national youth charity and I remembered the Joy of Service to Seniors from when I worked as a care assistant during my college years so decided to change from working with minors. I was attracted to Sunrise because of the principles of service to our residents and since then I often feel like a stick of Blackpool rock (if broken in half you’ll find Sunrise written through me). In my spare time I volunteer and am in charge of a sea cadet headquarters in Dartford where I enjoy canoeing, rowing and other adventurous activities, socially my partner and I enjoy country line dancing which I teach to my local community and at home I find gardening relaxing and enjoy spending time with my 12 year old daughter Sara and our pet dog Jack. My proudest achievement is my Honours Degree in Youth Leadership and Management and being presented with the Gold Duke of Edinburgh’s Award.

Rebecca

Rebecca Pearce

Job Title: Director of Community Relations

Joined: 2014

Description:

I joined the team at Frognal in January 2014, bringing with me more than 18 years experience in health care. I am very happy working within the Sunrise team. I enjoy working closely with residents and their families, from their first call to us through to their move in to our community. Helping people to make a positive change for themselves or for a family member and seeing a new resident flourish and make new friends within the community is very rewarding.

Harry

Harry Garston

Job Title: Director of Community Relations

Description:

I joined the team at Sunrise of Frognal in April 2017. I have an extremely rewarding role in guiding and supporting families through what can be a distressing time in choosing somewhere for their loved one to live. I get to spend time with residents and their families before a resident moves in and get to hear all about their interesting pasts. No two days are the same and it makes the job very interesting and varied.

Care Home Idol 2016

There are currently no Care Home Idol entrants who have performed at Sunrise of Frognal House