Frognal House Care Home - Avery Collection

Frognal Avenue, Sidcup DA14 6LF
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9.4 162 Reviews
  • Frognal House Care Home - Avery Collection, Sidcup
Situated a brief distance from the town centre, Frognal House Care Home is purpose-built, offering a serene environment for elderly individuals to receive precise levels of care. Couples or companions seeking to continue their care journey together are warmly welcomed.

Upon arrival at the Sidcup care home, you'll discover seven acres of beautifully landscaped wheelchair-friendly gardens, allowing all residents to appreciate the picturesque scenery. Comprising three stunning buildings, the home accommodates 149 resident bedrooms, each equipped with en-suite wet rooms and kitchenettes.

The care home boasts fantastic on-site facilities, including a hair and beauty salon for residents who want a little TLC, bright and spacious lounges which provide a comfortable space to unwind, and a restaurant serving freshly prepared seasonal cuisine during mealtimes.

The team offer various forms of support, catering to different needs. Residential care is available for those requiring extra support with basic day-to-day activities. In contrast, the nursing care service provides a more intensive level of care for individuals with longer-term conditions, delivered by the local district nursing team. Additionally, the home offers respite care.

As an industry leader in dementia care, Avery takes pride in the dedicated dementia care community within the home. Specifically designed for safety and comfort, this community utilises life story work to understand residents and tailor support to everyone’s needs.
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Care Provided by Frognal House Care Home - Avery Collection

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 131 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Convalescent Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Stairlift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees What's included?

Weekly Charges per Person

  • Self-Funded Residential Care: £1420 – £1740
  • Self-Funded Residential Dementia Care: £1520 – £1740
  • RESPITE Self-Funded Residential Care: £1520 – £1840
  • RESPITE Self-Funded Residential Dementia Care: £1620 – £1840

For more information regarding fees. Please contact Frognal House reception.

These prices are only a guideline, please contact Frognal House Care Home - Avery Collection to find out the exact price for your requirements.

Contact Frognal House Care Home - Avery Collection to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Contact Frognal House Care Home - Avery Collection to confirm what's included and get a personalised quote:

Good to Know

Group/Owner

Person in Charge

  • Rose Akem (General Manager)

Local Authority / Social Services

Admission Information

  • Ages 65+

Care Home Design/Build

  • Purpose Built: No
  • Number of floors: 3

Room Information

  • Single Rooms (85)
  • Couples/Companion Rooms (23)
  • Single Rooms with Ensuite Wet Room (74)
  • Couples/Companion Rooms with Ensuite Wet Room (23)

Visiting

  • When arriving at Frognal. Please press the buzzer to gain access to the car park.

Parking

  • Frognal House has onsite parking.

Frognal House Care Home - Avery Collection Reviews (162)

9.4

Frognal House Care Home - Avery Collection has a Review Score of 9.4 (9.447) out of 10, based on 21 reviews in the last 2 years.
Over all time Frognal House Care Home - Avery Collection has 162 reviews.

Overall Experience
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Reviewer Connection to Frognal House Care Home - Avery Collection
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Review from Paul B (Son of Resident) published on 20 July 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
Our mum became a resident of Frognal during a difficult time for our family. Our dad had recently died, and Mum had received a dementia diagnosis. All of us were in some distress. I can't praise the staff highly enough for the way they handled us to make this transition as easy and positive as possible.
The leadership team and support staff handled some very sensitive issues impeccably and continue to do so. We could not be happier with the service we have received.
After several months, we remain convinced that we made the right choice for Mum. We have not seen her in better physical shape for some years, and her mood overall is brighter and happier. Mum looks and sounds like she's enjoying staying at Frognal. We believe her.
Thank you, everyone, at Frognal. We're confident that Mum is getting the best possible care, which removes a major worry for us all and is helping us heal as a family.
Reply from Signature at Frognal House, Customer Support at Frognal House Care Home - Avery CollectionHere at Frognal House, our ultimate goal is to provide the best possible level of care we can from our carers, nurses and activities team. We strive to achieve a sociable and comfortable community our residents can call home.
Our care teams are central to everything we do in our home; your recognition of their passionate and skilled work is fantastic to hear. Thank you for your kind words, and these will be shared with the rest of the team here at Signature at Frognal House.
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Review from Glynis S (Daughter of Resident) published on 19 July 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mum had a fall which resulted in her being admitted to the hospital on a number of occasions.
Since returning to Frognal House, the staff have gone over and above in making Mum get her confidence back as she was reluctant to leave her room.
They have spent time with her encouraging her to eat and
go to the communal areas. Going into the gardens and spending time with her.
I am so grateful to all the staff, and they all deserve a pat on the back.
Reply from Signature at Frognal House, Customer Support at Frognal House Care Home - Avery CollectionThe team here at Frognal House would firstly like to thank you for your kind words. We take great pride in ensuring we deliver high-quality care and facilities to make a difference in our residents' and their families’ lives.
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Review from Graham G (Son of Resident) published on 25 May 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
I have no hesitation in recommending Signature at Frognal House. Mum moved in last July after the death of my father. They handled the difficult transition in Mum's life extremely well. Since she's been there, she is comfortable, engaged and safe. All the staff are lovely. Any problems that arise (which
are very few and far between) are dealt with swiftly. Mum thinks of it as home now. We couldn't ask for anything more.
Reply from Tanya Riding, Client Liaison Manager at Frognal House Care Home - Avery CollectionDear Graham, thank you so much for your kind words. We consider it a privilege to care for your mum. The team works together to ensure that our residents transition well, as we all realise it is such a difficult step for one to take to move into a new setting. Your mum definitely adds to the lovely environment here! Stay well.
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Review from Roslyn C (Daughter of Resident) published on 26 April 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
I wish to recommend this care home to others. They were exceptionally caring, warm and helpful to my mother. They were quickly there if she needed help and were always patient and understanding. The staff were excellent, and many of them had been working in the home for many years (which is always a
good sign). The home has a range of activities for residents each day and also outings in the minibus. My mother also liked the food. The kitchen staff were always willing to give her a different option (she was very fussy) if she did not like the alternatives available. It was also served hot, which meant a lot to her. My mother was able to have all her own furniture and decorations in her room, which made her feel at home and happy. The staff were also very welcoming and safety conscious. I fully recommend it.
Reply from Tanya Riding, Client Liaison Manager at Frognal House Care Home - Avery CollectionDearest Roslym - thank you so much for your heartfelt review. We adored your mum, and she remains a shining light in our community! We are so grateful to have had her in our midst.. .what an incredible woman. Stay well, and do let me know if we can ever be of assistance in the future.
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Review from Caroline B (Daughter of Resident) published on 16 December 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
My parents moved into Frognal in January 2020, just before Covid struck. They have very different needs, Mum with Alzheimer's and Dad in poor physical health but alert mentally, and had been struggling from crisis to crisis at home for ages. It wasn't an easy transition for either of them, and the lockdowns
and visiting restrictions made it harder to settle, but we were always reassured that in Frognal they were safe and cared for. Living in Scotland meant I couldn't see them much, but we all appreciated the Skype calls facilitated by staff. We recently reached the point where Mum had to move into the 'Reminiscences' unit. This was managed sensitively and efficiently, and we had several reassuring conversations about it in advance. Nobody could have been less keen on moving to a care home than Mum back in 2020, but now she enjoys the care and company, and they are both so much more comfortable and happier than they would have been at home. Thank you to all staff!
Reply from John Cunningham, General Manager at Frognal House Care Home - Avery CollectionSignature at Frognal House appreciate moving into a care home can be an unsettling time. This is why we take the time to engage with family members and friends of the resident to make the process as smooth as possible, to get to know the resident on a personal level. We are pleased your parents have settled in well, and you are reassured and satisfied with their care.
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Review from Diane A (Daughter of Resident) published on 16 December 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
Mum has been a resident in Frognal since September 2021. Prior to her residency, she had multiple A&E hospital admissions in a short space of time. Despite every effort, we were unable to keep her well enough to stay at home. With the professional care she has received from the staff at Frognal, her
physical condition has stabilised to the extent that this is the longest period out of the hospital in a year. Everyone we have met has been polite and approachable, and nothing is too much trouble.
Reply from John Cunningham, General Manager at Frognal House Care Home - Avery CollectionThe team here at Signature at Frognal House would firstly like to thank you for your kind words. We strive, as a team, to work closely with our residents so we can provide the very best care for each individual in our home, and we are glad to have made a difference for your mum, and to the extent, your family.
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Review from Jeff M (Son of Resident) published on 14 October 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
We made the very difficult decision to look for a care home for Mum. This procedure was made easier with the help of the manager at Sunrise of Frognal House. She took the time to explain what needed to be done and spoke to us with compassion. Nothing was too much of a problem for her.
Reply from John Cunningham, General Manager at Frognal House Care Home - Avery CollectionSunrise of Frognal House appreciate moving into a care home can be an unsettling time. This is why we take the time to engage with family members and friends of the resident to make the process as smooth as possible, to get to know the resident on a personal level. We are pleased your mum has settled in well.
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Review from Robert L (Son of Resident) published on 1 June 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother has lived in Frognal House for over two and a half years. She has been extremely well looked after and she has never shown any signs of neglect. In many ways, she is physically healthier now than when she first entered the home, as she is eating properly and her medication is properly administered.
The staff all know her well and treat her with respect but also laugh and joke with her, which she enjoys. They have plenty of activities, including singing songs which she really enjoys and joins in with. As with all decisions of this nature, my brother and I were extremely apprehensive about placing our mother in residential care. However, Sunrise of Frognal House have surpassed our expectations. The problems created by the pandemic, have been negotiated extremely well by the home. In particular, they have informed us of all the measures they have taken as they have reacted to each problem caused by the pandemic, which has been extremely reassuring.
Reply from John Cunningham, General Manager at Frognal House Care Home - Avery CollectionThank you for your kind words. We believe we have a fantastic team here at Sunrise of Frognal House and your recognition of this is appreciated by every member of our team. By having a whole-home approach here at Sunrise, we believe this creates a relaxed and friendly environment for our residents to call home.
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Review from Robin C (Son of Resident) published on 1 June 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother has been a resident at Sunrise of Frognal House for the past six years. I have been consistently impressed and thankful for the quality of care she has received throughout this time. The staff have always been attentive, responding thoughtfully and efficiently to enquiries. They work very
hard to meet the needs of my mother of 97 years, who has become increasingly frail and dependent. Staff have continued to meet the challenges presented, often in difficult circumstances and especially with the increased demands created by the coronavirus pandemic.
Reply from John Cunningham, General Manager at Frognal House Care Home - Avery CollectionOur care teams are central to everything we do in our home, your recognition of their passionate and skilled work is fantastic to hear. Thank you for your kind words, these will be shared with the rest of the team here at Sunrise of Frognal House.
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Review from Tony T (Nephew of Resident) published on 20 April 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
My aunt was a resident at Sunrise Frognal for many years following the death of my uncle. She had previously diagnosed with dementia, and this progressed during her time there. Due to unfortunate circumstances, she was under a Court of Protection order, as she needed physical and emotional protection.
The
staff at Sunrise have been exceptional in ensuring she was protected at all times and her care needs were always catered for. As I live some distance away and have been travelling on business out of the country on a regular basis, it has been a great comfort to me to know that she has been in safe hands.
A sensitive understanding of her particular situation and advice on care as her mental and physical capacities deteriorated have been a hallmark of the close attention she has received.
She had been a very caring person to others all of her life and it was fitting that in the last few years of her life she received the same in return.
Reply from John Cunningham, General Manager at Frognal House Care Home - Avery CollectionFirstly, please accept our sincere condolences for your recent loss, and thank you for taking the time to share your experience of Sunrise of Frognal House – particularly at such a difficult time. The team here are so grateful that your aunt had such a positive experience of the home, and this extended to family members and friends.
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Review from Chris R (Son of Resident) published on 25 March 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
As a family, we were very concerned about the potential impact of Covid on our mum, who is 84 and has been a resident at Sunrise in Sidcup for the last two years. A year after it all started, we are very happy with how Sunrise has managed the pandemic. Our mum has been very well looked after and is
happy and comfortable. Sunrise has made every effort to allow us to see our mum - whether through Covid secure Pods or regular Skype meetings. Being able to visit Sunrise over the last few weeks and meet Mum in her room has been wonderful. My sincere thanks to the team at Sunrise for the remarkable job they have done over the last year.
Reply from John Cunningham, General Manager at Frognal House Care Home - Avery CollectionOur care teams are central to everything we do in our home, your recognition of their passionate and skilled work is fantastic to hear. Thank you for your kind words; these will be shared with the rest of the team here at Sunrise of Frognal House.
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Review from Ian H (Nephew of Resident) published on 25 March 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
Our aunt has been a guest at Sunrise Frognal House for some time now, moving from independent to assisted living some time ago.
The care that she has been given at all times, but more recently, as her health has deteriorated has been exceptional.
All staff at Sunrise put resident care foremost, despite,
at times, providing that care being quite challenging (emotionally and physically).
Our aunt's needs are catered for at all times, be that medical or even just conversation and encouragement to remain active, and eat and drink etc.
These may seem simple things and could be assumed, but in the current environment (Covid), encouraging a despondent resident to continue to do the most basic tasks can be challenging, but all staff have stepped up and supported our aunt throughout the pandemic.
Additionally, we are constantly provided with timely updates as to any situation that may have arisen and how it is being dealt with.
We could not hope for better care!
Thank you!
Reply from John Cunningham, General Manager at Frognal House Care Home - Avery CollectionThank you for your kind words. We believe we have a fantastic team here at Sunrise of Frognal House, and your recognition of this is appreciated by every member of our team. By having a whole-home approach here at Sunrise, we believe this creates a relaxed and friendly environment for our residents to call home.
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Review from Debbie M (Daughter of Resident) published on 24 March 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mum has been in Sunrise for two years now, and whilst the past year has been challenging for us all, Sunrise has gone over and above to care for its residents. The standard of care is extremely high, and throughout the pandemic, Mum has always said how well everyone was pulling together to ensure
everyone was cared for. Whenever Sunrise could, they would always open the home to ensure we could see our loved ones. The staff are always pleasant and extremely professional. I cannot thank Sunrise enough for looking after my Mum in these difficult times, and I would never hesitate to recommend Sunrise, its simply the best. Thank you.
Reply from John Cunningham, General Manager at Frognal House Care Home - Avery CollectionWe believe our carers at Sunrise of Frognal House go the extra mile, and for you to recognise this is invaluable to our team. We endeavour to provide the very best care for our residents; thank you for your kind words.
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Review from Philip I (Son of Resident) published on 24 March 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother moved into Sunrise at Frognal in February 2019 after a spell in hospital. At 90-years-old, her mobility was worsening due to illness and her current living situation at that time was not compatible with her needs. There had also been a slight mental deterioration since my father died a year
earlier, such as her confusion about using kitchen appliances and daily chores. As an only child and with no other close family within the area, it was clear that she needed to be around people with constant stimulation as she was finding it difficult to cope with loneliness. Considering the current Covid situation, this was a good move to bring her into a community where she is constantly surrounded. The buzz of the community and the activities laid on have all helped her to remain alert, while she can also spend solo time reflecting in the gardens, which she loves. Sunrise has allowed her some independence that she wouldn't have had at home alone, and the staff have understood her needs perfectly.
Reply from John Cunningham, General Manager at Frognal House Care Home - Avery CollectionThank you for leaving us such a wonderful review, our team members will be thrilled to hear your positive feedback. Here at Sunrise of Frognal House, we pride ourselves on understanding our residents needs to respect their independence and give a real sense of being at home.
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Review from Jo L (Daughter of Resident) published on 10 March 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother had been a resident for 3.5 years, she really enjoys the activities and gets on well with all the staff, who are really caring and take time to get to know all the residents.
The surroundings are very pleasant and well maintained and provide a good level of exercise for my mum, who loves
to walk in the garden.
Frognal has provided my mum with a very safe environment during the COVID pandemic and has allowed contact via Skype calls to myself and my family, which has proved invaluable during this very difficult period.
I would have no hesitation in recommending Sunrise of Frognal as the first choice for residential care of the elderly.
Reply from John Cunningham, General Manager at Frognal House Care Home - Avery CollectionOur activities team here at Sunrise of Frognal House have developed creative ways to keep our residents entertained and stimulated. Your recognition of this is appreciated by the whole team; we look forward to inviting you along to our activities and events soon.
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Review from Patrick W (Son of Resident) published on 10 March 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
Over the last 12-months, of the Covid period, Sunrise has been very professional in dealing with mitigating infections throughout the home. The team from top to bottom have been totally dedicated to providing a safe environment, continuing to give great service in very difficult times.
Thank you.
Reply from John Cunningham, General Manager at Frognal House Care Home - Avery CollectionThank you for leaving us such a wonderful review; our team members will be thrilled to hear your positive feedback. Here at Sunrise of Frognal House, we pride ourselves on understanding our residents needs to respect their independence and give a real sense of being at home.
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Review from Graham C (Son of Resident) published on 10 March 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother moved into Sunrise assisted living at the start of the Pandemic. Mum is 89-year-old with underlying health issues. Despite the enormous challenges of the last 12-months, Mum has been kept safe and comfortable. The staff are professional and incredibly friendly and helpful. They have gone the
extra mile to ensure I have remained in communication with visits when allowed, and regular virtual meetings during the lockdown. I have also welcomed the regular communication from Sunrise and the access I have been given to staff when I need to ask a question. The environment is beautifully maintained, and in the summer months, the garden is a major attraction with comfortable outdoor seating where refreshments are served. I am so grateful to the management and staff for providing a high level of care for my mum.
Reply from John Cunningham, General Manager at Frognal House Care Home - Avery CollectionHere at Sunrise of Frognal House, we have worked hard to ensure all the residents receive the highest quality of care and security within our home. Thank you for your kind words, these will be shared with the tea,m and we look forward to welcoming you back to our home soon.
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Review from Richard O (Son-in-law of Resident) published on 5 March 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
I continue to be very satisfied with the care my father-in-law has been receiving and with the way in which the COVID-19 pandemic has been handled. Despite the lockdowns and other (quite understandable) restrictions brought about because of the pandemic, my father-in-law continues to be happy and feel
safe at Sunrise.
Reply from John Cunningham, General Manager at Frognal House Care Home - Avery CollectionHere at Sunrise of Frognal House, we have worked hard to ensure all residents receive the highest quality of care and security within our home. Thank you for your kind words, these will be shared with the team, and we look forward to welcoming you back to our home soon.
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Review from Susan W (Daughter of Resident) published on 5 March 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother moved to Chestnut House, which is the supported living part of Sunrise of Frognall House 7-years ago, after the death of my father. She was showing some signs of dementia and did not feel safe living at home. The care and attention that the staff gave on her move were wonderful, the welcome
they give to family members when they visit is always very positive, and you are encouraged to join in activities when you are there. Sadly, my mother's dementia has deteriorated over the years, but she is still able to have and is encouraged to have as much independence as she can manage. This last year has been difficult, but such is the excellent care that I know my mother receives; I have been reassured that she remains well. I visited a large number of residential settings before I visited Frognall, and the moment I stepped through the doors on my first visit. The staff put on many special events, on popping in one afternoon unexpectedly, they had a rock and roll party on the go.
Reply from John Cunningham, General Manager at Frognal House Care Home - Avery CollectionOur activities team here at Sunrise of Frognal House have developed creative ways to keep our residents entertained and stimulated. Your recognition of this is appreciated by the whole team; we look forward to inviting you along to our activities and events soon.
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Review from Karen H (Daughter of Resident) published on 5 March 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother is a resident of Frognal House; she has vascular dementia. The staff here have been so kind during the lockdown and also in the period when we were allowed visits with distancing in place. Some of the carers have formed a real bond with my mum, and she really responds to them; this is so good
for our family to see in this difficult time. We were happy with our choice before lockdown but have really concluded since we made a good decision. The manager has recently helped us with a difficult situation, and we could not recommend him more. I would like to name the carers who I have found outstanding in the last few months, but names are not allowed.
Reply from John Cunningham, General Manager at Frognal House Care Home - Avery CollectionThank you for your kind words. We believe we have a fantastic team here at Sunrise of Frognal House, and your recognition of this is appreciated by every member of our team. By having a whole-home approach here at Sunrise, we believe this creates a relaxed and friendly environment for our residents to call home.
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Current Review Score: 9.4 (9.447)

Overview of Review Score

The Review Score of 9.4 (9.447) out of 10 for Frognal House Care Home - Avery Collection is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.7 out of 5 from 21 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 4.8 out of 5 from 20 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.684 for Frognal House Care Home - Avery Collection is calculated as follows: ( (188 Excellents x 5) + (50 Goods x 4) + (7 Satisfactorys x 3) + (5 Poors x 2) ) ÷ 250 Ratings = 4.684
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 4.763 Points relating to the number of positive Reviews for Frognal House Care Home - Avery Collection is based on 20 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 20 Positive Reviews in the last 24 months; 3 points for the first Positive Review, 0.125 Points for each of the next four Positive Reviews, 0.05 Points for the next five Positive Reviews, and finally 0.025 Points for the next ten Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.050, 7th = 0.050, 8th = 0.050, 9th = 0.050, 10th = 0.050, 11th = 0.025, 12th = 0.025, 13th = 0.025, 14th = 0.025, 15th = 0.025, 16th = 0.025, 17th = 0.025, 18th = 0.025, 19th = 0.025, 20th = 0.025) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.05 + 0.05 + 0.05 + 0.05 + 0.05 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 131 registered maximum number of service users is 26.2. 20 Positive Reviews ÷ 26.2 = 0.763
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 5 Nov 2025

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

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Awards / Recognitions (11)

Meet the Team (5)

Fiona

Fiona Taylor

Job Title: Deputy Manager Joined: 2023

Hello, I’m Fiona, I entered the care sector at the age of 15, previously to this role I was a registered nurse and currently have over 30 years working within a care home setting covering residential, dementia care, mental health and nursing care.


I am passionate about all aspects of care being person-centred to ensure that residents live a fulfilling life. My main interests in care are dementia, medication and end-of-life care.


I have been at Frognal since March 2023 and my main ethos along with the other members of the team is for Frognal to be the best that it can be. I’m happy to meet with any family/friends to discuss the care of your loved ones.

Zoe

Zoe Stewart

Job Title: Business Office Coordinator Joined: 2016

Hi, I’m Zoe, I have worked at Frognal for 8+ years now starting in the Laundry and working my way through Activities as an assistant and now Business Office Coordinator. I am the community’s first point of contact when it comes to finances so anything billing or invoice related – I will do my best to help with any queries that you may have. I have always enjoyed working at Frognal and hopefully look forward to many more years here.

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Rebecca Clift

Job Title: Residential Care Manager

Hi, I’m Rebecca, I am the Assisted Living Coordinator – I manage the care team and our residents here in Chestnut House. If you have any queries regarding your loved ones' care, I have an open-door policy, please feel free and come and see me any time.

Tracey

Tracey Rye

Job Title: Dementia Care Manager Joined: 2022

Hi, my name is Tracy, I have worked in care for the past 30 years, starting at the bottom and working my way through different roles from kitchen, and housekeeping to the care role. I have a passion for Dementia care and started with the team at Frognal House in October 2022 as the Reminiscence Coordinator. I love my job and have gained a wealth of knowledge through the years. I have an open-door policy for all family members and my team members.

Nicola

Nicola Winters

Job Title: Well-being Manager

Hello everyone, for most of my working life, I have worked in the social care sector, working with variable adults with learning disabilities. In my spare time, I do freelancing for a floral events company.


I took the opportunity to become an activity coordinator, where I found my true vocation later in life. I have an absolute passion for my role. My focus every day is to make the residents happy, activities are such an important part of daily living in our community. I have a great team, and we are all committed to ensuring that every resident makes the most of each day I am always open to suggestions, and if I can do it, I will.

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